Good customer service. The people are friendly, professional and helpful. I am giving 4/5 stars only because they dont have a home delivery service, which many other car stores have started providing post covid.

Im very pleased with Hanover Toyota. I am sure to keep Hanover Toyota for future check-ups and repairs. Mark was especially helpful when I called to arrange my appointment. I dont know the name of the person who did the work but Im very satisfied with his service.

Ricardo helped me find exactly what i was looking for, without any tricks or hidden charges. He went straight to the point and kept me updated with what was in inventory so I could make the best choice for myself.That’s the kind of dealer service that i like.Thanks again to Ricardo and the McGee team!

Ask for Shannon Hurley, shes the best and friendliest sales consultant Ive ever encountered. She helped push my registration request to the Main Branch after the state gave me a headache regarding my registration. Shannon gave me a courteous call letting me know that the state of Massachusetts approved my registration and even waited an hour for me to rush down from Boston during the afternoon rush to pick up my car. I would buy from here again and please give Shannon a raise she deserves it!

The facility is nice and well kept. The overall experience wasn’t that great. I had a 9:30 appointment for an oil change a regular maintenance. I got there 10 minutes before the appointment and after a 90 minutes of waiting I asked what was going on and how much longer this was going to take? My 4 runner was done and just sitting in the bay, not sure how long it was sitting there but either way. Then I left the dealership and the low pressure tire light came on. So they rotated the tires but didn’t check the tire pressure’s? That was my last free service and trust me, I know it wasn’t free. So there ya have it folks. Not go time

They were extremely efficient, quick, and friendly! Working at a car dealership myself I know what its like and they exceeded expectations. Will definitely go back for service!

As has been my past experiences everything went smooth with my recent maintenance appointment

Always a great experience everytime my wife or myself go in for service! Much appreciated!!

Words cant describe how happy I am with the car I purchased from McGee Toyota of Hanover. Ahmed & Marc went out of their way for me to ensure I would be able to pick up my car this past weekend. Extremely fast process, had me in and out and willingly answered any questions that I had. I live a hour away and will choose to service my car there as well just because of how great they all were. Highly Recommended!

Bought a car here about a month ago. Used Corolla. Nice and friendly service. Car is great. However, they refused to show total cost of loan (in a “we’ll get to that later, sign here” type of way) and would not allow outside financing. Just didn’t bode well with me, but we work so much we didn’t really have the time to do much else.Edit to address dealer’s reply: Came in as a couple, purchased under my girlfriend’s name but my personal info was still collected. Not going to publicize additional info here.

I was happy to work with Eric White at McGee Toyota. He did an amazing job and great communication throughout the truck buying experience. I would recommend him to all looking. Top notch!

We had a wonderful experience. From the information of the car all the way to the sale of the car. Mr. Barbosa was awesome. Very respectful, informative, Understanding. He even did the math with us just to make sure that we know what the payments were and that it would fit our budget. I would definitely send people to McGee Toyota of Hanover.

Polite customer service. Very welcoming. Service on my Prius did not take long. Cost was acceptable.

Tim ROOT is FABULOUS, and really cares about his customers! Weve leased many cars from McGee and Tim is our service Rep. He actually called my husband, concerned about the recall on my Rav4. He personally knew that I drive to Maine to help with my new granddaughter every 2 weeks and was concerned about the fuel pump acting up on the highway.WHO DOES THAT these days. We were so impressed and thankful.We love Tim and McGee Toyota

They are always very helpful and explain what is necessary. Easy to make appointments and their waiting area is clean and comfortable too.Also keep you informed about your cars problems and keep you up on how long it will take to do the work tooHighly recommend them

I am a first time new-car buyer and feel completely scammed into buying $6,000 of an additional warranty because of Andrew Cavicchi. As the finance manager assigned to us, he presented the warranty for us to pick and the additional cost it would be (shown as a monthly payment and not as the full amount - intentionally to look cheaper). He never used the language optional, extended warranty, or additional warranty. It was presented to us as a choice of which to get, not as an option to purchase it at all. Something didnt sit right with me about the transaction and a home when I looked at the signed paperwork I realized we had paid $6,000 for an additional warranty that we dont need and with none of the terms listed. I can live with the fact that I will have to pay this exorbitant amount of money because I was too ignorant to ask more questions, but it sickens me that he will trick countless others into the same situation. I dont know if Toyota pays their finance managers on commission, encouraging them to trick customers into buying more than they need, or if Andrews ineptness at his job and lack of clarifying language and compassion for customers is to blame. My family and I have owned Toyotas for over 30 years and have never had a complaint until now. Toyota, I implore you to make sure your staff are trained to care for the customer, especially the first time car-owner who may not know what they dont know.

Purchasing a car here was the fastest and most enjoyable experience I have ever had buying a car....went in at 6 and left at 8...and we drove our new car off the lot that night! The pricing was very fair and the sales team was not too pushy. Shannon was really helpful, friendly, answered all our questions, and followed up exactly as she said she would! I will definitely be returning here the next time I need a car. Thank you Shannon and Kelly!

Love McGee Toyota of Hanover!! From sales to service, they are always helpful and have dependable A+ vehicles!!

Nice, friendly folks. An easy buying experience.

BUYERS BEWARE!!I just bought a brand new 2021 Toyota Highlander Limited on July 17th, 2021 from McGee Toyota of Hanover and it has been a complete nightmare!The car has a mechanical problem that they cant fix. It has a pulsation/wobbly problem when you drive it past 50 miles an hour.I have only driven this car for 4 days. It has been in their service department since then and it is still in their shop today.They told me that their top mechanic has been working on the car.They tried new tires. That did not fix the problem. They are testing and analyzing the car to see how they can fix the problem. Obviously nothing has worked because they had to call in the Toyota Field Technician and he is recommending axels to be replaced. MAYBE that will fix the problem. No idea how long this will take.Imagine buying a new expensive car, at sticker price, and having it parked in a service bay station at the dealership?No consumer would be pleased about this!!This car is a lemon. It is defective. They cannot figure out what is wrong with this car. They are guessing at this point.I had asked for a swap for another car they had on the lot and they said no.So now I have asked for a refund and my old trade in back. I am well within my rights. They keep giving me the run around and the general manger Bob Piehl gave me the 800 number to call Toyota headquarters because his hands are tied and he cannot do anything. WOW!! REALLY! He is the general manager of the dealership and he cannot do anything?Do not buy from McGee Toyota of Hanover. You will regret it.The only person there that knows how to treat a customer is Brian Davidson. He has really tried to help me and he is the only one that knows what customer service is all about. David Hill, the service writer, should take lessons from him. He is extremely unprofessional. Dont work with him if you have no choice but to take your car in for service.I did call the 800 number at Toyota as the general manger suggested and I am waiting to hear from them.So far I have heard from no one from the dealership today.I will continue to post updates.

The purchase experience at McGee was excellent, their pricing is fair and their buying process was so efficient that we drove home with our new car the same day we purchased it. That has never happened to me before. Their Finance person answered all of my questions and walked thru the various warranty packages they offer without pressuring me to buy. Once my registration was ready I returned a few days later for them to inspect the car and answer any questions I might have. We are very happy with the entire purchase.

Mark was EXCELLENT!! I couldn’t have asked for better customer service. I will be a customer for life!!

A+ customer service!I lost the key to the set of locking lug nuts on our 4Runner. I purchased an after market set of lug nuts to replace the stock ones. I asked the service department if they would use their key to remove the locking lug nut. They did so within 20 minutes and didnt charge me a dime. I was expecting and willing to pay them for their labor. Instead the lovely woman working the counter handed me my keys and gave me a smile (I assume) from behind her mask. I highly recommend visiting the friendly staff.

McGee Toyota insures every visit for maintenance, a pleasant experience.The people who represent McGee Toyota are all very professional, courteous and knowledgeable. Everyone seems passionate about delivering Outstanding Service, and they DO in fact, succeed in their efforts.Joan CookHanover

I arrived for my 7:30 A.M. appointment eight minutes early. I was there for front brakes replacement, an oil change, and state inspection. They did not finish the work until 9:54 A.M. The front brakes and rotors came to $660. The average cost is supposed to be no more than $400 per axle. I will definitely rethink going to McGee for anything more than an oil change.Update: McGee price-matched with Sullivan Toyota and refunded me the difference.

Mcgee Toyota its the best place for you to buy a car, we already bought 3 cars over there, and going to the 4th car, they do everything they can to make it happen, Ricardo is the one who have been selling cars to us and i would 100% recomend him to people who are looking to buy or trade their car, specially if youre brazilian or if you speak portuguese

The entire staff is so helpful, kind and knowledgeable. I do not take your dealership for granted. Continue to value your wonderful employees!! They really respect your customers and work hard to solve problems.

They did a great job of a major repair on my Tundra at a very fair price.

Great customer serviceTimely work doneFriendly and professional teamFree shuttle to and from homeNo hidden feesGot the work done precisely!Thank you - will be a repeat customer!

Walked in after having already bought from them before with it all paid off. Was told to wait until their female rep was done until my husband walked in and then I was no longer asked to wait. The rep would only talk to my husband even though I am buying the car. No loyalty, no respect! I would prefer to spend my money (which FYI I have without my husband being present) at another dealer for the same car! You should be embarrassed and train your sales people

Really nice people and very helpful. Great to be able to drive into the garage, especially since I arrived during a downpour. Nice waiting area, a large room with a TV, but also small rooms off to the side that were pretty quiet. Very nice WiFi available, fast and high quality. Work done exactly when they said it would be done. Ive been going there for years and it has always been great.

Great experience purchasing a new vehicle from McGee. Started with an great online offer and they provided a fair trade in value for my wifes 2010 Honda Civic. A quick and easy transaction.

Early bird gets the worm!! I’m at 7, out at 9:00, for 2 issues! Fast, professional & the waiting room is comfy!

The McGee sales staff made the buying experience easy. From ordering the car to taking care of little things when I picked it up, the process was smooth and managed with excellent customer service. Patrice was terrific in following up on when the car would be delivered and Val took care of many little things that I would not have thought to ask during the delivery process. All in all, it was how youd want a car buying experience to go.

Worst experience I have had at a car dealership. Would give zero stars if possible. I live in RI and was told to come on up to MA to the McGee Toyota of Hanover dealership. After taking the day off from work and committing to driving a 3 hour round trip, I arrive only to be told by the salesperson that they cannot sell me a truck because I am from out of state and their Covid restrictions does not allow this. The restrictions I understand, but not making customers aware of this is unacceptable. Their mistake cost me money and wasted my time. Afterwards, I received an email telling me the truck I wanted is still available, infuriating me even more because I did not get an apology, but another sales pitch. I found this dealership unorganized and rude. The truck I drove smelled like someone just smoked 2 packs of cigarettes in it. I reeked of cigarettes even after I left. Avoid McGee Toyota of Hanover!

Great, friendly service. The best dealership I have ever worked with sales & service. I feel like they treat me like they would treat a family member.

Just noticed that the hood of my car was not closed properly.

I just financed a 2017 Toyota Tacoma with my son for 32K. (The second vehicle I have purchased there). This is his first new vehicle. The service there was disappointing. I was assured that an area of missing paint on this vehicle would be repaired. When I went to pick it up 2 days later, the area was touched up with paint that looked like a child applied it and when I rubbed it, the paint came right off along with more of the original paint. I let them know what happened while still at the lot, Ahmed told me they will fix it. I left and did not take the vehicle home that day. I called the next day and was told by Ahmed the they cleaned up what they did and reapplied touch up paint. He said they are not a body shop and that is the best they could do. I called and left two messages for the manager, Bill who never returned my call. What a dissapointment to be mislead and lied to. Even more so for my son for this first experience in buying from a car dealership.

I love everything about this place service,sales.I will continue doing businessJoey z,Dave hill on and on are great so is everyone else

Service on my 2018 Rav4 was excellent. The service team was professional and courteous .

No longer 5 stars here. I was told I could not turn in my Rav 4 lease to Carmax or Carvana and McGee wanted to give me nothing for my return low milege lease.. I had done 5 prior deals and was very disappointed when I found that was not true, I worked with Carmax and got check for over 3K after turning in my vehicle and used it to get into a new lease at a different Toyota dealership. Disappointing to say the least.The new sales manager tried to help after the fact but it was too late. I had alraedy found another car.

Made an online inquiry and was invited to schedule a test drive without annoying spam emails. Once I made the appointment I met with a sales rep (Joey Z) who was ready to show me the car I inquired. Hassle free test drive, showed me the actual price, which stayed the same even at the finance office when I changed method of payment. Quickest car search and sale I ever went through.Would highly recommend. Excellent facility, my staff for the sale was awesome. Would recommend to anyone.

The 4 of us (myself/wife/sister/brother in law) walked into the dealership today around 3:00pm. Was greeted by Val Barbosa. I explained that my sister & brother in law worked with Ahmed earlier in the week and we were looking to test drive a few cars. Right away, Val stopped me in the middle of me trying to explain that we are looking to buy 2 cars, wait a minute, you want to test drive a FEW cars? - was not professional and made us feel unwelcomed. He explained that Sundays are a zoo at the dealer, that Ahmed already has 3 people he is working with, and there are other appointments for the day.We understand that we made a mistake by not making an appointment, but we have not gone car shopping in many years. We wish that Val did a better job communicating this with us.We will not recommend Hanover Mcgee to friends and family and would like management to know that they lost 2 potential buys.

80,000 mile checkup on my 2011 Toyota 4Runner. Service was acconmplished quickly and details were clearlly explained to me.

I recieved Excellent service, knowledge and beautiful car that was affordable! My rep personally helped with additional add ons that make a ride comfortable+ fun to drive. Thats because my sales rep. STEVE HINES is a gentleman who listens+ cares. Hes in my top favorite human beings on earth. An asset to the company+ ppl that are acquainted with his presence. Thank you Steven Hines for your help and patience with my auto needs.

Brought my 2004 Tacoma in for service thats was bought and serviced since new at McGee. As always great service.

Great location and staff..expensive service

Quick and friendly service

SOLUTION SOLVED...ANSWERED MY QUESTION AND I AM VERY APPRECIATIVE...

McGee service is exceptional. After ordering a part for my car, they worked around my schedule to quickly make the repair, change the oil and perform an inspection. McGee provided me transportation so that I didn’t have to wait hours on the premises. Their staff is friendly and professional!

Awesome place. Their prices are very competitive.

Great service fine sales people.

I had my cousins 2006 corolla repaired for her. Donna on the phone was fast, and Dave Hill in service was on his game. Its funny leaving the shop after the repairs do you know a noise started in back of the car. I drove back and the service manager was there and was right on it. ( I wish I got his name ) he got in the car checked the noise, and realized it was somewhere in the back. Then leaving the engine on he got down on the floor of the garage to find the actual location. It turned out coincidentally with the car being 14 years old the heat shield had happen to come loose on that particular day. He fixed it on the spot . He did what needed to be done . Nice Job McGee !Bob

Thanks so much! I am very pleased with your Service Department. My truck was taken care of in an efficient manner. Your Service Manager was polite, courteous, helpful, and answered all my questions. Thank you again... Elinor M Kelley

The worst-I’ve been a loyal customer in Hanover for many years despite their absurd response below. Almost died in the road since , even after asking them about my serpentine belt , they said it was fine and let me drive off the lot only to have it break on the road-I could have died-should not be in business -awful place-they take no responsibility for their irresponsible service- let me drive off the lot to almost die on the road.

As a Toyota specialist one can only assume that they undertook the maintenance properly, therefore cannot further comment.My only frustration is, I tried to gauge our family expense for the month, & rang Hanover to enquire what preventative maintenance work was due on our 2015 Toyota Sienna with 69,500 on the clock. After several minutes I was informed that only engine oil & filter were required at $75.00, so I booked it in.The following week, after sitting in the Toyota waiting lounge for 15mins I was informed that the transmission oil & differential shaft drive oil all required changing plus, gaskets nuts bolts etc.An hour & half later I left after departing with $577.00

As i have become pleasantly accustomed my trip to McGee Toyota for regular maintenance went without a hitch. i was taken on schedule, the work was done as expected (no surprises which is a good thing) and the staff was thorough/professional/courteous. and the dealership was spotless.... another great experience

Took my mothers car in for service a couple of weeks back. Wanted to compliment how clean the waiting area was and everybody was wearing a mask. I had my five year old son with me and we were watching the vending machine man fill the machine. The guy asked if it was ok to give my son a free bag of cheeze it’s. He said his boys are older and misses that time. It was awfully nice of your vending employee to just give away an item. Thank you Mcgee Toyota.

Ive beought many cars/trucks here over the years and the Service folks (Tim today) are outstanding!! Bob H

Timely service, clean waiting room

We just picked up a Tacoma. Amazing team and a very smooth process from start to finish. 5 stars!!!!

NO NEGATIVE. THOUGHTS ON ANY SERVICE FROM MCGEEIF I HAD ANY COMPLAINTS YOU WOULD HEAR THEM LOUD AND CLEAR

Val is great! The deal was very straightforward. I wish other dealers would operate this way!

A near perfect experience. The only disappointment I had was when the salesman told me I had rain-sensing wipers but when I got home I found out I didnt.

I have been using McGee Toyota since 1985. All of my purchases, and all of my interactions with service have been great! My last Camry has less than 10,000 miles in three years, but I was treated with the same respect as all of my other purchases.

The service ppl are always very nice but I Called about inspection sticker. Explained had to go on lunch could this be done. Oh ya they told me. Come on down!!! More than 1 hour later. Late from lunch. Ridiculous!!! It should have been said to me on the phone would have left work early came after work. This is another reason I try not to come back here. My time is important too.

Joeseph Z. was a good salesman. Good attitude to work with.They honored the Trucar certificate.

I walked into the beautiful showroom and Bill immediately showed me to the car that interested me most. His perseverance and industry knowledge helped me work through several options until I found exactly what I wanted. Mike worked with me to ensure I had the policy at the price range I desired while making me laugh along the way. I fully recommend this dealership to anyone who is looking for someone to work with them to find an excellent product at the price and payment they are looking for.Happily,Pat

Service men were kind, knowledgeable. My car was taken promptly and delivered in good clean condition. Great Team.

Very efficient and timely, pleasant staffing, nice experience.

Allys husband, Marty brought the car in for an oil change, tire rotation, a check on a leak of the right rear tire, and a MA yearly inspection.The work was carried out efficiently and with high quality. I was informed about the location of the leak in the tire, and decided not to have the needed work carried out at this time. I greatly appreciated being informed first before the decision was made.

A pleasant encounter from the time we bought our vehicle and each visit to the dealership thereafter.

Its funny but I actually cant get anyone to return my calls to buy a car from them.Billy Morris sent me an exceptional price for a corolla on TrueCar, then never replied to my emails. When I called McGee they keep routing me to sales reps which are unavailable and i go to voice mail. I tried a few times until finally someone answered, i described that i want to verify the price before coming, he said sure ill email the quote in a few minutes...we hung up and he never sent the email.

Joe is the best. Everything you would expect from a top notch service team.

They will sell you a car, then sell it to someone else!!! I had made a down payment of $4500 on Saturday evening they told to return on Monday to finalize the deal since the banks were closed. Come Monday I walk into the dealership to be told that they had sold the car on Sunday. So now I’m left with a hard inquiry on my credit, I have to wait for my banks refund as well as find another vehicle.

Just had a Toyota Highlander being serviced at McGhee of Hanover, very nice people , good service and good job!

It was a good experience, quick but efficient. Appreciate each time i call, i speak with a person and they welcome me to come in and they check my vehicle.

Jo did a great jobThank you !!!!

Almost died on the road after they let me drive off the lot with a broken serpentine belt-even after I specifically asked them about it. Now they refuse to apologize or take responsibility, or even admit I’ve been a loyal customer at the Hanover location for many years. Disgusting !

Stopped by to see when I could schedule an airbag replacement (recall item) and service assistant asked if I wanted to do it right then provided the parts department had the required part#.He called the parts service line and they said they would get back to him. A couple minutes later they confirmed and I agreed to wait as they said it would be no more than an hour.As promised work was completed within the hour wait and I was on my way.Great service and experience all around.

Just had routine servicing and was reminded of how nice they are! Also they have done a great job making the waiting area feel very safe ans comfortable.

Service was fine. The issue was that a number of employees were not wearing masks, Including the person that checked me in. I will not be going back during the pandemic, I did not feel that my safety and health was a priority. In addition Several customers W/o masks, at least two of who were sitting in close proximity to very elderly frail person

Great Experience all the way around! Professional, knowledgeable & able to meet all my needs. Transaction was quick and painless!

I always get my service done at McGee. The staff is super friendly, work is always great and Im in and out quickly no matter what Im having done to my truck. A++

Had a great first time experience with McGee Toyota. Time in and out all went according to plan. The loaner car was icing on the cake. I would not hesitate to go back for service and will even check in when it is time to buy a new car!

Pretty disappointed in the experience. I was told a Toyota with outdated software for the Infotainment system. I cant use my phone with the car and the navigation system is outdated. System keeps freezing and restarting. Was told to buy a Toyota warranty (the Platinum plan) and it would cover any issues I have since the dealer offered no warranty. Was told everything in the car was in working order. Toyota dealer near me wont fix my issue under the warranty McGee sold me and the sales rep at McGee wont return my messages.

Performed service without trying to up-sell. Fast and professional.

Very professional and friendly service. All were accommodating and service oriented.

Very helpful and friendly staff in the service department! Had previously used Braintree, but I found this crew leaps and bounds better. (Braintree had damaged my vehicle during service and attempted to deny it). Lucky to have a good dealership so close to home.

I have positive experiences buying car at McGee Toyota. With a great customer service, they always find a way to make a good deal for me . From 2012 to 2020, I bought 3 cars there already, I will be back for the next one.Thank you Mcgee Toyota!

I called and asked about getting an inspection sticker on my lunch. they said yes no problem come down. So I did this took over an hour I was late going back to work. Not happy

Joe at McGee Service was amazing! While driving into have an issue serviced; we for info an accident. Joe helped manage the collision repairs; and personally moved car back to McGee for service issues. He gets an A+.

Confusing.i had a schedule meeting with a rep I had been speaking with.as i entered the building a sales rep asked me who I needed to speak to..i told him I had an appointment with Mike..he said oh follow me.i mentioned I was suppose to meet with Mike but no answer he then proceeded to sell me a vehicle..i was trading in my car and I gave him the keys so he can appraise my vehicle. But he never appraised it..so he would be even give me amount my car was worth..i told the sales guy I needed a built in GPS and leather seats he proçeeded to ignore my request and wanted me to drive a car with no gps. Yes a brand new RAV4 is nice but...anyways I went to this dealership back in 2013 and I had a great experience.

Tom B., Rocco and Dave made my 4Runner purchase pleasant and Im very happy with my new truck. This is my third purchase from McGee and I would certainly go back!

I‘ve had the worst experience with both of my Toyota’s at Mcgee Toyota of Hanover Massachusetts.Wouldn’t recommend them to my worst enemy.I had frame issues with both my vehicles.They were not helpful at all resolving these problems that my vehicles had.I will never buy anything from this dealer nor go there for service Ever..Thanks for nothing!!

Great salesmen and customer service. Love my car.

The service team is excellent!

Thought Id be leaving with a new car that I found a great deal on. Unfortunately, after being told absolutely not after asking to put a deposit on the car and return with cash later that night, I did not buy it. I think the salesman mentioned the two guys in the lounge looking at the car after me more than he actually tried to help me. Terrible experience :(

I bought my car here about a year ago and just had to bring it in for service on my brakes. The service I received was absolutely amazing. Dan was my service representative and I couldn’t speak higher of him! So incredibly helpful. I will never go anywhere else!

Rest great experience buying my truck on Monday ! Super friendly and nice people !