This Firestone always goes above and beyond. I live in Roanoke but both times I’ve been close to this Firestone in grapevine and their service is great. Both times I’ve gone it’s been because of a flat tire. Rob was so helpful today! I’ve been trying to get this flat fixed since yesterday and it’s been really frustrating but Rob really made me feel much better about them being able to take care of it. Thank you to this Firestone crew!

I go here for oil changes and it’s always quick and out the door. This time I went I went for several services including a coolant flush, brake line fluid change, spark plug change, oil change, brake pad inspection and state inspection. I did a lot of these services because my car has recently passed 100k miles. I asked a dealer for a quote because I figured they may have a package that would be reasonably priced but they added on extra stuff I knew I didn’t need. Here Alonzo helped me get everything sorted and at a MUCH better price. Super nice to work with it and even better the car came back done hours ahead of schedule. Definitely my go to place!

Came in today for an appointment at 7. They didnt start until after 8. I was quoted at 3 to 4 hours max, and it took over 5. I was given no updates by employees until I camped out by the counter while they helped other people. Multiple times, Ive seen it in the air, but nobody working on it, or even near it. While being told itll be yet another hour because its a lot of work, a worker comes into the front office to deliver a couple of teas. They have time to make drink runs, but not work on cars.

Went down there yesterday.. a guy with beard was in the front.. we were talking about my vehicle.. phone rang.. he cut our conversation and then talked on the phone.. another customer came in .. he didnt care and he kept talking and talking and talking .. about 10 minutes later I left the place and went to a different location.. what kinda of customer service was that? What they dont care about people in their face how they are going to take care of our cars in the back? Looks like there is no manager at this location or there is a disqualified one .. unbelievable.. just keep in mind there is a firestone everywhere around so we dont have to come 5o this location.. I will never anyways

Dropped car of around 11am with 1 flat tire. Not done till 7pm. That’s crazy. Go elsewhere for better service.

Went in for a tire rotation and alignment and couldnt be more pleased with the service. Kind and curtious. They went above and beyond. We were here from out of town, if i lived closer i would definitely use them!

Helped me find a closer location to me on the phone as I was from out of state and got a flat tire. Fixed it the same day. Open on Sunday.

Extremely helpful and nice. Communicate very well. Have what I need in stock when I need it.

Ok so I absolutely love them here. Great customer service and great prices.

Dawson was amazing. We had a trailer tire blow out. He didnt have one our size. It was a little after 6pm. We had to go to another shop to buy a tire and he waitied for us even after close time. Was rushing tying to get back here on time. Got here at 7 03 and still waited for us. Appreciate the help.

Service has always been great, but the mask mandate in our state, county & city is gone. 2 people in the whole place & they wanted to tequila mask. No thanks, taking my business after 10+ years elsewhere.

Not fun - I had a flat tire on Sunday afternoon on William D Tate. Kenya and the mechanics helped me get back on the road very quickly! I can not say enough about how great they were. I will keep Firestone on the top of my list for future car repairs. Thanks Firestone!!!

Got me in quick. Oil change, and super awesome service!

They’ve had my car since 10am. I had to call for aa follow up at 4:15. I was told that it’ll be ready at 6:30 it’s 6:15 my car is still lifted with no tires on it. For my first visit I’m extremely disappointed. The person at the front when I came to get my truck was very rude and standoffish like I was bothering him to get information on my truck. When I asked why no one contacted me that it was taking a lot longer than expected kept saying I don’t know I’m not the person that contacted you. Not good customer service at all.

I am amazed with the service Firestone provided to me inparticular Jeremy he provided phenomenal service to he is an exceptional employee I will be bringing in all my vehicles here just because of his work ethic and service to the customer. Thank you Jeremy 😊.

Doesn’t matter if you have an appointment. Been here twice and both times it takes all day. They said a couple hours and ends up being all day or have to leave it overnight. Just getting a oil change abs rotation.

I stop to get help with air for my tire and ask for an inspection but this guys were amazing. They did the inspection and they changed my tire. Im so grateful with all that customer services. They got the job done in a time manner, as they said. Thank you Sam, Dawson and the Technician. I will definitely go again.

Needed wheels swapped from one vehicle to another staff here was more than helpful and worked a little over on a Sunday to get the job done! Props to this location and there staff

I recommend this Firstone, good crew, they care about their customers. Ill be returning.

Great service and friendly staff. The location is very close to my workplace.

Ive been ripped off by alot of places, even other Firestones, but with this locations staff (Kenya, Dawson, Zayne, and John to name a few) Ive always had good results with any repairs or regular maintenance. Never thought Id ever recommend a Firestone to anyone, but if I do, I direct them specifically to this store

Whatever problem you have with your Vehicle they will get it back working for you.

This an excellent place to take your car when it needs attention or a State Inspection. Fantastic and attentive people. I highly recommend them.

Took my car at 2pm today guy told me it would take until almost closing time but after 3 hours never pull my car in i arrived at 5pm my car never was service got my keys and went to another Firestone terrible service black people i guess dont matter

The guys helped me air my tires back up to the proper pressure.

They found the problem in a minute and told me what I need to do

I called and got a quote of $437 for lower control arm on a Saturday. Went in on Sunday and was told $560... Ended up getting it done for $400 from another ASE certified mechanic...the part was only $108 retail... They could have had a sale at $437 but decided to try and rip me off and got $0

I always had a great experiences with Firestone and this location . They matched and provided ceramic brake pads for my Daughters Subaru and they did an excellent job ... way better than stock . I had an issue with the quality of the tires on my 65 Mustang and they went out of there way to handle it . They also straighten out the front alignment.The Service Mgr was great ask for Patrick or Jeremy both Awesome very Customer Friendly.Christian the General Mgr has turned this place around ... I saw some of the negative reviews .. that has not been our experience . They match Sale prices and upgrade parts if they can and each time have road tested out cars to make sure everything is great 👍!The Fulcher’s

Showed up at 7am and they didnt have any technicians until 730am. It was also very dirty. Real just nasty in the store. Will not ever come back.

I set up an appointment for an oil change yesterday and they didnt even start on my car for 30 minutes after I got there. (What is the purpose of setting an appointment if they dont start when for the time you set it?) Ultimately, the oil change took an hour and a half.I could live with the long wait time, but what I cant live with was the way my car smelled of MAJOR B.O. after they were finished. My car smelled so bad on the drive home I had to open the windows and I still gagged all the way home. I sprayed it with air freshener when I got home and it still smelled when I got into my car this morning. I TOTALLY understand it is the summer in Texas and the shop gets hot, but at the VERY LEAST spray something when you are finished if you have to get into your customers cars. Or hand out free hanging fresheners to your customers during the summer months.The only reason this is two stars and not one is because it was a cheap oil change. I am sure the company isnt bad (even the people at the front desk were really nice and welcoming), but the mechanics were terrible. And since the mechanics are what matters... I wont be taking my car there again.

On my recent visit to Firestone, I found the staff was helpful, friendly, and my service was completed quicker than anticipated. Overall, my routine service was a great experience.

I have a 2004 Jeep Wrangler and the other day pilot bearing went out. I took it to Firestone and they said it would cost $107 to diagnose the issue. I asked them if that would be waived if I decided to have them fix it. They said no. I should have told them to forget it at that point but I let them diagnose the issue. They told me that the Flywheel need replaced ( FYI, it is only 11 months old!) , the clutch assembly needed replaced, the Transfer case needed replaced!! and the clutch fork needed replaced. these repairs totaled $1630.00. So I told them not to touch my Jeep and to make it ready for t tow truck to pick it up. I had it taken to Holmans Transmissions. They had it literally 24 hours. They told me that the Pilot bearing went out and the it would cost $550 for them to replace the clutch assembly that included the pilot Bearing. They did an excellent job and My jeep runs great!!

I bought a set of warrantied 60k miles tires and I’ve brought them here to be balanced and rotated due to the free lifetime services for the tires. Both times I’ve brought it here even after checking my tires this last time to be sure there wasn’t anything in them. They found a large screw that looked relatively new. Mind you I checked my tires maybe 5 miles before bringing it in. So let’s just say this is the last time I’m bringing it here. Oh sorry we can’t plug it here you’re gonna need a new tire. Don’t bring your car here

Excellent service as always! Thank you Kenya and Omar for your complete customer satisfaction.

Beware of this place! I work on my own cars and have a best friend that is a master mechanic. He and I had made several repairs and he signed off that the car needed nothing other than an alignment. I took it to Firestone since its close to my place of employment (otherwise, I would not have gone here at all). I dropped off the car and they call me approximately 2 hours later and tell me it cannot be aligned due to a faulty tie-rod that had a lot of play. I had just replaced the CV-axle myself the day before and inspected all steering and suspension components and everything was up to par including nothing having any play in it. He then proceeds to tell me it needs about 8 other things. I couldnt help but laugh at him. And just to give him the benefit of the doubt, I checked everything he listed once I got my car back and just as expected, none of the items he reported needed to be replaced/repaired. Needless to say, I told him not to touch anything and I would pick it up. They arent getting a cent from me and I recommend you not let them rob you either. Also, there was a new thud from the steering when I picked it up. The ding-dongs did not tighten the tie-rod back upon trying to align it. I believe they left it like that on purpose to cause damage. I believe its their standard operating procedure in order to try to get you to come back to get repairs for issues they caused. They also bank on you not verifying what the say is wrong with it. The play the odds and hope the customer will say, yeah, go ahead and fix it. Well, not me and hopefully not you. Dont let them rob you blind. They are shady, and sarcastic crooks.

Jeremy is always very kind and professional. He explained my bill in full and gave me an accurate time frame for when my car would be ready. I think the prices are very reasonable here and they have never recommended parts or repairs that I didnt need. Thank you, Jeremy and the team at Firestone on William D Tate.

The manager was a nice guy but I just needed brake pads changed and they tried to scare me into spending $700. Said my rotors needed to be replaced, but the shop I took it too said they were perfectly fine. Big ol yikes my dude, paid $10 for the inspection and bounced. The shop noted that even if my rotors needed to be replaced it would cost around $200 so not sure where that fat price is coming from. Hit up your local shop, these chains are taking advantage of everyone.

I had a overheating problem come here and was advised that I had a bad water pump,I brought in in the next day and was told it would take about 3 and a half hours to change surprised by an hour and a half end time I went to leave and the engine light was still showing so they reset it,and said they added the antifreeze free of charge. The car overheated the next day same thing,I checked the fluid level to find out only water was in it,so I brought it back to see why I was lied to about the antifreeze and I wanted to see if the water pump was even changed,and so far they cant show me,I am here now waiting for there excuses,and to find out if the water pump even was changed,but I will take it somewhere else to fix now but out $632 for a water pump that may or may not have been fixed, also the Patrick guy was rude and demanded I stay out of the garage when I wanted to see if the pump was new,I feel scammed and disrespected,very unprofessional here,they also cut up in the lobby,I just wondered if the founder would be happy with the motto of honesty being the keystone to there business

Fast, super friendly and honest. They did NOT Try to tag on any extra expense just because I only had an inspection. I will go out of my way as long as they provide what I got on my first experience

I showed up 30 minutes after the Firestone opened and it it took them 2.5 hours to get to my vehicle, then another 1.5 hours to change a tire and perform an inspection. When I got here in the morning there were only 2-3 people in line before me. The inefficiency of this place is unbelievable. This isn’t the first time I am stuck here waiting 2+hrs. Last time I brought the vehicle here I had to return on 3 separate occasions because the tire pressure sensor was setting off the low tire pressure light and they couldn’t figure it out; turns out the sensor needed replacement. Will be taking my business to Discount Tire.

Great service & advice! Am very pleased with this location!

I hit a pothole pretty hard and was quite certain I needed at least one new tire and given the tread wear, likely 2. They were full of options for me. Over the course of a few days, my husband and I ultimately decided it was best to purchase new tires. They gave me a proforma invoice - I called 3 other places and no one came within $150 of their offer! He told me my car would drive and ride better but Ive heard that before; however, this time, he was correct! Only time I have ever noticed a better ride/drive after purchasing new tires. From now on, I will be driving 15 minutes to get to this Firestone (passing another Firestone, two National Tire and Batteries and one Discount Tire (my second choice of an auto service company - fabulous! but dont offer alignments). Any business is only as strong as its employees!

Great customer service and they look out for my best interest! Two very important things for me when shopping for a place to get my car serviced. Excellent!

Amica was great. I only had the money for a set of the cheapest tires for my silverado. They didnt have those tires in stock, but a nearby store did. Amica gave me the next higher priced tires which are Firestones for the same price out the door.

Always extremely professional and helpful. They dont seem to really price-gouge customers, the rates for different services are pretty reasonable. Can buy tires at this location

For an oil change.Three hours waiting.I paid full service. Because I knew my wipers were bad So I was going to replace them. They supposedly checked everything out and told me it was okay. The person on the from deskHe was constantly apologizing to each costumer. for taking so long. At the same time he complained that he was the only worker. But talking to every one of his private life. For 2 or 3 minutes with each one.

Staff I repeat is not trained to handle online payments nor appointments every individual except mr Christian was actually trained. Was double charged for my card in no courtesy or concern about resolving the situation. Lastly customer service for Firestone can not refund and payments only the store or bank. I will never return to this location never again.

Ive been taking my autos there for years and never had a bad experience. I recently purchased a new set of tires for my wifes car and the store manager, Joe Davis Jr was extremely helpful and honest. Even said I could return them after 30 days if I wasnt 100% satisfied. Joe also matched Discount Tire pricing. Yes they, like any other dealler or auto shop try to sell you air cleaners, wipers and stuff most people can do themselves but thats part of being in business.

Heather the lady that works at this location is the best. She always is happy to see me and my 8yr old son. She always tells me what is going on with my car, and I trust her and her knowledge. Heather makes this Firestone the only one I use for my cars in the DFW Metropolitan area.

I had an exceptional experience today. Worked with Chris and they were eager to match the prices from NTB and Discount tire. Ive used them only one other time and received the same courteous and exceptional service.

Great place very organized. They had plenty of spots when I towed in a vehicle. So they do their jobs.

I did not have a very good experience last night 1/9/19. I came in about 10 minutes before they closed was the closes tire shop to where i was. I i had a screw in my tire so i talked to Jeremy who said he was a manager the first thing he said was we do not have time to fix it tonight i ask he are you sure can you please take a look at it. so he came outside and said it is not repairable. he did not ask to replace the tire at all so i could tell he did not want to do it in the first place so i left and went down to discount tire who had been close for 30 minutes or so and they had no problem fixing my tire.

This place has wonderful service and they are very knowledgeable about their work. My husband and I go here frequently for tuneups and they are usually fast and friendly to deal with.

If i could leave no stars I would. My wife and I are meeting some friends out for dinner one night and after dinner the car wouldnt start so we had it towed to firestone as they were the closest mechanic shop around. We had them do a diagnostic on the car to figure out what was wrong with the car so i could gauge if i wanted to repair it myself or have them do the repair. The issue turned out to be a fuel pump and the price wouldnt have been much more than what it would have cost me to make the same repair and we were told it would be $650 to have the car fixed. I had them fix it and my wife went to pay for it and they charged her $850 out the door. My wife not knowing any better payed them and called me and told me what happened. I call the manager asking why the sudden rise in price and he told me the diagnostic was the reason for the additional cost. I had no problem with them charging for a diagnostic, but I did have a problem with them not telling me that when i asked for a price to have the car done. The manager was unwilling to do the right thing and refund the surprise $200 he added onto the bill. So I waited and was going to call the store back and give the manager another chance to make it right. My wife was out grocery shopping when the car barely start just 3 days after the initial repair. It turned out her battery was bad so irritated I called the Firestone that made the initial repair and asked how my battery goes from good to not functional in 3 days. He gave me a bunch of excuses why it wasnt his fault and so i demanded he refund the diagnostic. He then implied i was lying about the first conversation we had and then had the brass to call me unreasonable. In short i wouldnt recommend this store as the manager is a giant man child who has no interest in taking responsibility for his actions.

*****Tried to Steal $1,250*******I know my review is long so I will copy and paste just the incident and you can choose to read the whole thing if you like - I asked them to inspect the breaks while it was on the lift. The manager Heather comforts me and says she will take a look and make sure we get my 2014 explorer back on the road safely. This lady proceeds to call me 30 min after I leave saying that my fairly new vehicle will require all new brakes and rotors with a brake flush to the total of $1,250! Now if she would have said 400-600 I wouldnt have hesitated and bought the brakes, but for that kind of money I took it to a friend how has a shop in Irving. After I drive 30 minutes out of my way to my buddies shop, he tells me that that brakes and rotors have over %50 life and that Heather probably told me other wise to boost her commission and because she knew I was overly concerned because of the tire blowout. *******Dont usually write reviews but I will be writing 2 today! One 5 star and the other a 1 star. I have been a customer of this particular Firestone for about 15 years, we own 6 cars that we USED TO get service there frequently. They are about 5 min from my home and always seemed professional and friendly, until you realize the lies and deception that takes place here. Since they are so close and I have been using them for so long, I never thought to read the horrible reviews about this place until I was nearly cheated out of $1,250. Let me explain, I was exiting William D Tate in Grapevine and had a nasty tire blow out. I instructed the tow company to take my car to Firestone, because it was close and they were my trusted shop. After up-selling me on a more expensive tire (which I dont particularly mind, only a 100 difference) I asked them to inspect the breaks while it was on the lift. The manager Heather comforts me and says she will take a look and make sure we get my 2014 explorer back on the road safely. This lady proceeds to call me 30 min after I leave saying that my fairly new vehicle will require all new brakes and rotors with a brake flush to the total of $1,250! Now if she would have said 400-600 I wouldnt have hesitated and bought the brakes, but for that kind of money I took it to a friend who has a shop in Irving. After I drive 30 minutes out of my way to my buddies shop, he tells me that that brakes and rotors have over %50 life and that Heather probably told me other wise to boost her commission and because she knew I was overly concerned because of the tire blowout. Being a business owner myself and before that a sales executive, I understand the pressure of bringing in new revenue, but to intentionally defraud customers who trust you... I cant even begin to formulate the words that describe the hurt and sense of betrayal I feel from this Firestone, and Heather in particular. Like I mentioned earlier, we have 6 vehicles, 3 needed new inspection stickers today and I went to Midas right next door instead of deal with these lying bums. I am a real customer and I have spoke to the corporate office, my issue number is 2239555, and I am awaiting a call from Tim the area manager to find out if he is complicit in this theft.

Stay Away Warning!..you ready for this???...Did a horrible oil change didnt put the ring or filter in and the car poured out oil on my driveway and childrens school driveway wide as the front end of a 18 wheeler damaging two driveways and almost causing my engine to blow! I called 1800firestone they made them refund everything plus some and theyre lucky I didnt Sue them! Very unprofessional & bigots!

Friendly employees ,fair. prices , fast service

KEEP AWAY KEEP AWAY KEEP AWAY this Firestone and its manager are nothing short of criminals. Two months ago we were told we needed new tires, we went ahead and got them replaced. We asked about the breaks at the time and they said nothing was wrong short of cosmetic. Now suddenly two months later the breaks are metal on metal and need a $500 replace. But that isnt the worst part. And I really hope the manager gets around to reading this you little piss ant. After these guys fixed the brakes all of our lights were on including the check engine light, never ever have had those issues. We took it back to fix that and they say $200 or we cant get it inspected. This is heinous. This is criminal. I know they tripped up the lights themselves just to say we needed another fix. On top of all that the manager is rude. Do not go here for the love of God whatever you do they will actually damage your car!

Went in for inspection. Came back with a report of a multitude to things to fix before being able to pass. After refusing to pay for everything listed to pass, turns out it was actually passable in its current state. Ive dealt with a few of the big name car care places and its always the same game. Upsale upsale! Keep to your small local places if you can.

It was Great had a little hiccup with getting the right parts sent over took a little longer but gave me and my wife to go window shopping which we love to do but since I went back OTR normally we spend my 1 .5 days off just messing around the house the guys were Great would d it all over again.

Went for a oil change and worst experience of my life! Said it would take 30 min stayed for 2 hours was very rude then you ready for this???....when I got to my children school a pool of oil was in there driveway & my driveway big as front end of a 18 wheeler found out they didnt put oil ring or the filter in who does that!!! So I called customer relations they made them refund everything I should of let my engine blow so I could of gotten a check for that as well...very unprofessional & ignorant BIGOTS!

Flat tire out of state. In and out in 40 minutes on a Saturday. Kind. Easy. Made what could have been a major hassle on a trip a tiny blip. Thank you.

With the type of tires and rims I have, I often have bead leaks at random times. Brought my flat into Firestone and they repaired it for free. Very friendly service and clean shop.

Very nice, helpful staff. They always take care of me and are usually pretty quick.

Made an appointment. They took the care on-time and delivered when promised. They even accepted a coupon I showed them on my phone. Great people!!!

Kris, Vicki, and Scott were tremendously helpful as well as the workers in the garage in helping me diagnose the problem with our truck. I will be a Firestone customer for life here at the grapevine tx location. We cant thank these hard working individuals enough.

4 1/2 hours on a Tuesday for a oil change. Enough said.

Hire kids right out of high school. No manager on site. Good luck Firestone....discount tire and ntb are leap years ahead of you due to your lack of management and skill set on staff.

Not very friendly, that area of businesses seems to be the same. I did visit a chick fil a there, the employees there seemed nice.

Great service, trustworthy and fast.

I made an appointment for my car to be brought in at 6PM on Monday. Without even looking at it, they immediately told me they couldnt even look at it until tomorrow morning and they would call me between 8 or 9 to give an estiamate. So apparently making an appointment does absolutely nothing for you. They never called me, so when I called that afternoon they told me my car needed $830 worth of repairs and would need another night in the shop. Then I had to call for another update on Wednesday and they told me that my car MIGHT be ready by the end of the day.No one ever called back when they said they were going to give an update, and every time I called apparently they were working on my car,but it was going to take the entire day and maybe another day before I could pick it up. It was hard enough to get around without a car for 3 days, but I also had constantly make contingent plans to pick it up since they would never give me a straight answer about when my car would be finished. I will never go to this firestone tires ever again.

Excellent and fast service. Chris is awesome.

Great sevice, fast and freindly, kind of pricey though

I’m using the for thee years- I’m happy here with everything

Biggest rip off place! I had to have a flat tire fixed yesterday on a new car and they charged me $29.87. Supposedly new valve, and balance but they probably just plugged it. Feel free to go there if you have money to burn! They will definitely take it! I will never go back!!!!!!!!!!!!!!

I have been bringing my car here for years & have been pleased with the service I have been provided....until now. I recently took my car here form an A/C check.They did all of their testing and found the compressor was not working properly. It would cost $1400. Fine. I scheduled to get it fixed. I went to pick up my car, paid the bill & walked out as a satisfied customer. I got in my car & started it. It made a horrible vibrating/grinding sound. I pulled my car up to the garage & Danny, the manager, was outside. I explained it made a really awful sound but of course by this time, the sound had subsided. He said to let him know if it happened again. Sure enough, I was riving that evening in stop-n-go rush hour traffic . Every time I came to a stop & sat at idle, it made a horrendous sound & vibrated through my brake pedal. It continued this throughout my trip that evening.The next day, I stopped into Firestone & explained the issue again. Danny said they would take a look at it. We tried multiple times to duplicate the sound, but were unable to. Danny told me he needed to get the car to duplicate the sound in order to fix it. Danny consulted with his mechanic, John (20 years of experience) & they came to the conclusion that it was the fan motor. This took about 2 hours of sitting & waiting. That evening, it continued the sounds & became more convinced it was a failing compressor. The next day, I called again. Pretty much same story. Danny insisted it was the fan motor. He said he would replace the fan motor free of charge just to prove it to me. While I appreciate that he was willing to give me a free fan motor, I had already invested quite a large bit of time trying to get my car fixed & was convinced it was the compressor. The next day, I took off early from work to take my car back there. After a ride with John, my car still did not duplicate the noise. Danny & John decided they would run some further diagnostics on the car to see if they could figure it out., even though I insisted it was the compressor. And heres the other part of the story...the compressor was under warranty and they could warranty it out but insisted it couldnt possibly be this new compressor. John runs some questionable diagnostics...he set a fan outside of my car & blew it towards my car to simulate driving down the road. The measurements he got from this diagnostic further convinced Danny & John that it was not the compressor. After over 3 hours in the shop that day, the evening ended with Danny telling me it was the fan motor or it could be the ECM. He said they do not have any way to read the codes on my car so I needed to take it to the dealership to diagnosis. He explained he would even pay for that & a rental car for me to get the problem fixed. By the end of the evening, Danny wouldnt listen & gave me my money back, told me to take my car & never come back. The next day, I called the dealership and they got me in for diagnostics on my car. I received a call from my service advisor that indeed it was the compressor. It had shelled out into the condensor & so now I needed a compressor, condensor & other parts that were damaged from the metal shavings. My bill now went from $1400 to $2800. I immediately called Firestone & spoke directly with Danny & informed him that indeed it was the compressor & it had failed & now I needed additional work. He said he had washed his hands of my vehicle & had told me to never bring my car back there. Frustrated by this but left with no other option at the time, I called the dealership back & gave them the green light to fix my car. The next day around 9:15, I received a call from Danny that they were going to take care of it. Basically after multiple phone calls to Danny, Tim (the area manager) and customer service (who promised a call within 48 hours) there has been no remedy. I am out $2800. PLEASE DO NOT TAKE YOUR CAR HERE! THEY DO NOT STAND BEHIND THEIR WORK OR THEIR MOTTO...FIXED RIGHT THE FIRST TIME!

If i could, clearly, rate ZERO stars i would. My boyfriend took my car in Monday 5/23/16 and asked to have one of my door handles replaced, it had broken a few days prior. They quoted him a total of $124 plus tax for labor and parts. They also scheduled an appointment for Monday 5/30/16 at 3pm. The morning of the appointment we called to make sure everything was on schedule and a lady told us the part had not arrived yet and should be here by 3pm and that she was looking at the delivery route to verify. She called soon after to say the part would actually not be arriving today and we needed to reschedule to Tuesday 5/31/16. Seeing as we had an appointment and everything was verified i was obviously upset. I spoke to a manager explaining that we specifically took this day off of work to have this done and rescheduling would be an issue. He suggested i come in Wednesday morning, they have now pushed it back 2 days, and that i show up late for work. That shows me his work ethic right there, i believe his name was steve or something of the sort. He also told me the cost would be $188, which is a good $60 more than originally quoted. We went back and forth at which one point i was hung up on, and i called back - he tried blaming me for the call ending, again, very professional. I politely told him that seeing they are unwilling to work with my work schedule, and have now upped our quote price i would no longer be interested in using their business.I ended the call, jumped in my car, which is hard to do without a door handle might i add. I drove down to Autozone in grapevine and they will have my door handle here Tuesday morning (tomorrow morning - FAST SERVICE) and ready to pick up when i get off work. And you cant beat their price of less than $50, especially with nearly no wait time!!!Ive had multiple problems with Firestone in the past as well at other locations and i would never recommend them to anyone.When a COMPANY schedules an appointment with a CLIENT and the COMPANY reschedules/cancels/changes quotes/etc they are at fault and i would expect a little more professionalism from them.They also told us the reason the part was late was because we called to order and they couldnt get in touch with us to verify - this is not true. You can check the security cameras and see my boyfriend in the store talking to an associate to order the part. VERY POOR SERVICE.

I went in because my battery that I had replaced 4 months ago at the time of writing this had died (bought from a different firestone) and the guy who tested my battery basically walked around for a bit then just listened to it and made the assumption that my alternater needed to be replaced they quoted my 385 dollars just for the part ( AutoZone sells it for 140 or something like that) so I left and went to blaggs on main street turns out the wires were lose on my battery and Thats it Im never going to another firestone again all they want to do is upcharge and do the least amount of work possible

Lower prices than at dealers. Competitive tire prices. Usually do not recommend unnecessary repairs, except for perhaps a couple of times.

Fixed my alignment NTB messed up, story goes the NTB on n tarrant parkway put tires on my car and checked and adjusted alignment. Well on the way home i am having to hold the wheel slightly right to go straight, ntb tried to say my sai angle could not be adjusted and was out of spec, but they show everything else in spec. So i go to a different NTB closer to my job today and was told appointments 3 hours from now have priority over me standing at the counter and they could not do it today. (Shop was empty, techs standing around) then the store manager proceeds to cuss at me and tell me not to return when i state this is not the first issue i have had with NTB but will be the last, after spending thousands there over a few years on various cars. Anyways call around, this firestone was up the road and could get me in in under an hour, took the car there and got it pulled in in 50 minutes as promised. After they completed the alignment, i notice every spec was green in the after chart and many where red in the before. And whats even worse for NTB is firestone was able to set everything within manufacturer specs no problem. Even the sai angle, so NTB will be losing a loyal customer, and this firestone did a great job. Thanks

If you know what you need done, this place is good. They tend to find more things to repair when you take your car in, which is a little concerning.

Went for oil change and normal routine checks like tire pressure, brakes etc. Left with only new oil. They left my old oil filter on didnt check any tires even after telling them I had a slow leak and didnt top off any fluids. Terrible customer service too. Sales guy told me use another firestone if I didnt like the way he ran his store after I pointed out everything they missed.

They are right on top.of it all. Great service every time.

I would like to advise people to stay away from this location. The first time I went there to get new tires I had the coupon so I could purchase tires at the price they pay just $1 more. In an addition to that I could also have 15% taken off any service. Joe, the GM, shows me the pricing on the tires I chose and I taught he used the coupon pricing. At that point everything seemed fine so I left the car and went home. There I receive a call from them saying that I needed my brake fluid flushed and a new tie rod. Both of which cost me over $500. Mind you, brake fluid regularly costs around $10 at the most and the tie rod usually costs around $20-$30. With them I had to pay $20 for the fluid. $70 for that service $136.99 for the tie rod and over $100 for that service. I was in such a hurry to have my car fixed that I didnt mind that pricing. After the phone call I started to do some research on the tires and saw that he actually charged me more than the price listed on their website. When I picked up my car, I forgot to mention that to them. On my way home I saw that my car would steer to the left, even though I just got an alignment from them. I bring the car back and they said they would take a look at it ASAP. About 45 minutes go by and I see that nobody has even gone close to my car so I go back to ask Joe how much longer it would take. He said that he would actually help me his self. All he did was tell me that it was from my bent frame, while he was just standing there. He did not go out to check on my car. This is when I remember about the pricing and asked him why I was charged more than the website price. He could not keep eye contact after that. He didnt honor the coupon and gave me the excuse that the price they charge for tires isnt much more than what they pay for it. Really? A business not up charging for tires but they do everything else. I dont think so! Then I asked him why the 15% was only applied to the smallest service amount. He fixed that and gave me some money back. From that day I knew I couldnt trust them. Now, ten days later, my 2 front tires blow out so I am forced to bring it back because they were still on warranty. The day it was dropped off, I went in and the guy asked me when I would like it be ready by and I told him that day. No call from them all day. I figured they would call in the morning because they were busy do I didnt worry to much. This morning I get a call from Joe again trying to tell me the car needs $800 in repairs again. Even over the phone he couldnt keep a straight story. At first he told me that something punctured my tire, so I asked why BOTH of my tires went out if that were the case. Then he went on to tell me other reason for my tires going out. Then I went on to ask him if they figured out what was leaking from my car that the blow outs caused. He then told me they havent gotten to look at it so they werent sure why. All the while keep trying to blame me for the tires blowing out. I just told him that I would go in and take a look my self. When I get, I spoke with a service writer didnt know what was going on so he went over my paperwork. Now on that paperwork was the statement of what was leaking from my car. This is the same paperwork as the one Joe was looking off of. So when I ask the service writer why Joe said nobody checked the leak out, he said that Joe wasnt at work the day before to know. If this guy is the general manager of the store, why wouldnt he understand from that paperwork that they did check the leak? Just do many lies from them. In the end, I just dont believe theyre an honest business. All they are after is your money. Theyll over charge you for small faults with the car but wont state your bigger problem. And horrible customer service from the GM. Dont get me wrong about Firestone, I use to go to another location and I felt they actually took care of me.

I went for a Oil Change in this fire stone in Feburary 2013, as I travel alot on highways and needs frequent Oil changes. These people are probably the biggest crooks I ever met I will not go to any Firestone from now onward. These people charge me full amount and put 1.5 quart Less Oil. I dont know how much damage it done to my car engine. If i Didnt come to know at the other place for oil change on March 31 and after that I personally inspected the car if there is leak but there was none.I dont know if they were careless or cheating me but I wont recommend Firestone to other people.

I cant recommend this place to anyone unless you really need emergency services, under trained employees, rude staff, and very high prices compared to what service you get.

Dishonest! They told me that my rear axle was bent, and gave me a quote to fix it. I took it to my regular car place, and the axle was bent at all.

Overpriced, overquoted, made it seem as if I need dire repairs. Avoid these thieves.

Great service! Highly recommend!!!

More oil leak after service. They made matters worse. Asking same labor fee again to fix problem.

Very busy but friendly service

Oil change tool forever and staff was rude

Love. Tyson and Jeremy!!

Perfect place car repairs

Polite service but sometimes slow.

I have to wait for 2 hours after taking appointment

Was in front of five people for a check engine light scan, was the last one to leave!!!

Fast Friendly Convenient Service

New management only want your money

Very long. Wait time