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Concourse Automotive Service
1321 W Northwest Hwy, Grapevine, TX 76051, United States
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Review №1

They are always professional, thorough, and honest. They dont try to pressure you into fixing anything that is not necessary.This last time, I had a whole list of things I thought were needing to be done and they only recommended the main thing that I brought it in for. Everything else was not needing attention. One time I brought my truck in because of an engine light. They hooked it up to the diagnostic device and determined that is was due to a faulty seal on the gas cap. They reset the indicator light, told me that it probably will happen again and to go buy a new cap, and did not charge me anything for the diagnosis. You can trust Concourse Automotive!

La
Review №2

These guys are the best. The best at everything 😊😃🤯

Ji
Review №3

These guys are terrific! You can trust them completely. Ive been bringing our vehicles here for years. Oil changes, diagnosis, repairs, whatever you need. Theyve got you covered.

Ju
Review №4

They were able to get me in right away and were very quick servicing my vehicle. They fixed my brakelight, license plate lights, did an oil change, topped my fluids off, checked my brakes and completed my vehicle inspection. The bill turned out to be way less than I expected. My brakes were worn but they said that theyd still be good for sometime. I was on a budget and was very glad for their honesty. Shawn and rest of staff were very friendly. They earned a lifelong customer today.

da
Review №5

The team at Concourse is always polite and professional. Quality is the best. Thx

Sc
Review №6

Fast, courteous, and a fair price. I would definitely recommend Concourse Automotive to anyone.

Jo
Review №7

From out of town with a possible alternator problem. They diagnosed a bad battery and saved me $600. Highly recommended.

Ma
Review №8

Our family has taken our cars to Concourse for several years. With car repair, integrity and trust are crucial. I feel that Concourse is honest with me about what needs to be repaired or replaced. They also are very respectful of your car and keep it clean when theyre working. You dont end up with oil stains on your interior or belt buckle scratches on your paint. Honesty and treating our cars like they would treat their own is what keeps us coming back to Concourse.

Ri
Review №9

My experiences have always been great at Concourse. Wouldn’t hesitate to recommend them to friends and family.

Je
Review №10

Brought my car in for a noise on engine.Replace water pump and serpentine belt... Noise is gone.Done in a timely manner had car done same day.Awesome, professional service.Sean and his team are great. Will recommend.

Aa
Review №11

They provided a detailed explanation and photos of their repair process. Very helpful, courteous, personable, and professional. I’ve been taking our 2005 Toyota to Concourse for 15 years now and fully trust their work.

Fa
Review №12

If you are looking to service your vehicle at a reasonable price for excellent service, Concourse is the place. They have experienced and knowledgeable mechanics that go above and beyond to explain the work that has been done or needs to be done. The staff and the owners are honest and will do their best within reason to be sure you are satisfied. Great place and will not take my vehicles any where else.

Bi
Review №13

Repaired a bracket holding my muffler. No issues. No problems. Have used them before and will use them again.

jc
Review №14

Great car service and customer service! Listened ro customer wants with flexible solutions.

Cr
Review №15

This is the only place I take my car. I used to live in Grapevine but have moved but it’s worth the drive to go there. They are honest about what you need when it comes to what services you need and I fully trust them with my vehicle.

Ev
Review №16

Always friendly...nice... at the same time Sean very knowledgeable, and, professional. Trust them completely with my 🚗 car’s needs! Thank you.

Sc
Review №17

Concourse is always done on time, very communicative, and very fair. I have to drive past a couple dozen other car repair places to get to them. Worth every effort.

Th
Review №18

A great place for any repair. I’ve had a few things go wrong with my older car, but they know what they’re doing and always show me all my options. Professional, respectful and trustworthy

As
Review №19

We found Concourse several years ago after moving to Grapevine and have used them every time ever since. They are so friendly and efficient. They are family-owned and it really shows that they care. I would highly recommend them!

Fe
Review №20

I’m grateful to have found an auto shop with integrity. They sincerely care about the work that they do and charge fair prices. As a female it’s hard to trust mechanics because they assume you don’t know anything about your car. I’m always pleased at how quickly Concourse diagnoses your problem quickly and provide you with the information in a clear and concise way. Thank you Jack and Jan for your awesome service. I pray continual blessings for your business and family.

Ch
Review №21

I came here needing a new starter and they checked everything out making sure that was all I needed. They were kind enough to inform me of possible replacements in the future on my vehicle related to the starter. They gave me a quote and honored it, and had my car ready when promised. Everyone was really nice and answered all my questions. Ill definitely recommend this place to friends!

La
Review №22

AWESOME service. Called in the morning, they got me in right away, 2 phone calls during the day with updates on the progress. Very polite, friendly and a clean waiting room. Will definitely go back.

Ra
Review №23

They are always honest and fair. I appreciate how they do business.

Br
Review №24

Great people and great service.

Ce
Review №25

I really liked being able to schedule an appointment to have my vehicle checked out. They not only diagnosed the problem in the time frame anticipated but also were able to complete the repair. That was an unexpected plus. I will use their services again.

De
Review №26

Have been using Concourse Automotive for years off and on as need arises. Brought our 2012 Chevy pickup in because kept getting a low oil pressure message. They replaced the sender unit and things were great for about a year. Started getting same message, was sure pressure was OK, so drove it for a few months before finally bringing it back to them. Even though it was past their one year warranty, they stood behind their work and got me fixed up. Turns out there was debris in the port leading to the sender so took a bit of trouble on their part to solve. Could not be more pleased with an auto repair shop. They have my trust and respect.

Ch
Review №27

Had my new purchase inspected by Concourse Auto. They were quick yet thorough and sent me a detailed inspection report showing the issues that they found. They explained their findings well and gave me peace of mind in my new purchase. This was my first time going to them and I will certainly be giving them my business in the future.

Ar
Review №28

My Ford Expedition needed a battery terminal replaced (small job) and Concourse did their wonderful great job and replaced the terminal in a jiffy - and with excellent workmanship. Its great to have a competent, fair, dependable team always available to keep good transportation running. Thanks!

An
Review №29

Ive been using Concourse for all my cars as long as I can remember.They always as they did this visit take care of the issue and I am confident they got it right.

Jo
Review №30

Concourse has a highly professional and courteous team. In my experience with them I feel they operate with high integrity, which is very important to me. Honest appraisals of work that could and should be done coupled with solid and timely execution will keep me coming back. Keep up the great service!

Sh
Review №31

I visited this shop about a month ago with a brake problem on my truck he quickly diagnosed the problem . Did a lot of work in one day I had my truck back at a reasonable price. Great place and will certainly be a return customer. Great job! Thank you.

Ja
Review №32

Always honest and forthright with their approach! I consistently send people here because I trust they will be taken care of. Fair prices, options given, and they fix the issue, not the symptoms.They are the example of a highly refferable business in that people I send there end up referring more people there.

Bi
Review №33

We were comming home from Dallas when our 2014 Ram lost power. We had it towed to this shop on a Sunday, nice to have a place to park it. On Monday the spoke with shop and explained what happened and about an hour later they called back stating you lost a cylinder and we need to replace the engine. I was informed that this would cost $12,000 on the low end and about $15,000 on the high end. Informed then that I need to make arrangements and he offered financing option, was nice, and stated to let him know. Decided to tow back home,150 miles, and have our local mechanic (299 Automotive) look at it. Dropped it off Thursday night and Monday he call stating he fixed it for under $600.00, broken #8 valve spring. (Shop was nice and helped me load the truck on the trailer).

mi
Review №34

Jack and his crew at Concourse always do a great job with maintenance and repairs on my vehicles. I appreciate the fact that they take the time to explain each procedure and are honest about the costs for parts and labor. They are passionate about auto maintenance and repair and even more so about serving their customers and it really shows! I will always bring my vehicles to Concourse Automotive!

ki
Review №35

Can we give them 10 stars instead of 5? My teen bought his first car and Concourse made it run like new! We are SO happy!

Am
Review №36

What a great experience! I dropped my car off for an oil change and annual state inspection and it was ready in no time. The most friendly and courteous service of any car repair place around. They recommended some service for my car and explained in common terms why it was recommended. Concourse Automotive just gained a repeat customer for sure!

Se
Review №37

Great experience! My friend has been coming to Concourse for over 20 years and says she’s always treated professionally, fairly and kindly. So on her recommendation I made an appointment for an oil change and inspection. Unfortunately, I had to reschedule and called 10 minutes before my appointment time. No problem. Concourse accommodated my request to come in an hour later. At my last service at the dealership where I’ve been taking my car since I purchased it, the service tech had warned me that I would need brake work soon. Concourse confirmed the brake work, but also explained that there were things that could wait. I felt that they were honest and didn’t try to oversell work I didn’t need yet. They also suggested I check my records to see when the last maintenance was done, so I wasn’t spending money on unnecessary work. To sum up my experience, I have abandoned the dealership service shop and will definitely be returning to Concourse.

Br
Review №38

We started using Concourse Automotive when we moved to Grapevine last year. My husband and I have had our fair share of vehicle problems in the last year and a half and they’ve always taken care of us. We recently moved not too far away but I decided to take my vehicle to a different service center closer to our home— I’ll just say the experience was no where close to the same. The people at concourse treat you like family and are always very thorough and efficient. We will always take our vehicles to them from now on!

Ro
Review №39

Excellent service. Had A/C issue, was given a great explanation of the issue and they said they could take care of it. Fixed in one day. Great customer service. Trevor was outstanding!!!! Highly recommend them for all auto repairs. Theres a reason they have been around for 30 years.

An
Review №40

5 stars hands down.I had my suspension “repaired” after being run off the road at multiple shops, only to still have popping noises and a terrible sway while driving. I brought my car to Concourse after a friend told me his dad won’t take his car anywhere else. I now understand why.Sean was amazing from the start. He was honest through the repair process and I wasn’t upsold at any time. The parts were supposed to arrive the next business day after dropping my car off, but they ended up arriving the same day and I was driving my car less than 24 hours after dropping it off! And the best part - they finally fixed my suspension. The car drives like it did before my incident.This shop was pricey compared to other places, but they fixed my problem and I spent thousands of unnecessary dollars at other shops. Worth every penny, and I will be back!Thank you Sean and the Concourse team. You’ve earned my business.

La
Review №41

Jason and Trevor where very helpful. Jason explained things to me and didnt try to sell me anything I didnt need or tell me I needed to replace whatever. VERY HONEST GROUP OF PEOPLE. Im from out of town and its nice to know that there is still some honest people out there. THANK YOU ALL

li
Review №42

Unbelievable car service!!!! Called in the morning and was told I could bring it in that day. They serviced a relatively new Lexus and was probably a LOT LESS than Park Place. Couldnt have been more helpful in explaining what was needed and what I could wait on if necessary. The manager came and picked me up and drove me back to get my car. What a pleasant experience. Five stars to the owners. You have great and honest employees. You have a new loyal customer!!!!!!!!!!!

jo
Review №43

Great and professional experience 👏

Be
Review №44

My daughter’s vehicle had to be towed to Concourse, so she didn’t have a set appointment. Sean was very courteous and knowledgeable and stayed in contact to keep us informed of the progress on the repair. They were able to handle the repairs that day, so my daughter was able to get her car back to get to work! We were very pleased with the service we received and the friendly environment.

Ja
Review №45

Took my Lexus for an oil change. Mr. Bowers, the owner, waited on me and was so friendly and very helpful. The mechanic came out to ask me if I wanted synthetic or regular oil. Later Mr. Bowers came out to show me I needed a new air filter.The work was done quickly.I was very pleased with service, and I will certainly return.

An
Review №46

I’m so happy to be a customer of this business. They always have amazing service and they go above and beyond for every single customer. I will never take my car anywhere else.

Ly
Review №47

Had no problems dealing with the gentleman at the front desk and will definitely use them again for my car inspection.

Bo
Review №48

Excellent service once again! Thank you Eric, Jack, and Jan!

Je
Review №49

We had heard good things about Concourse, so decided to give them a try when my 2012 Ford Edge was making an unusual sound. Trevor made the appointment and checked us in, and three different technicians worked together to locate and figure out what was making the noise. They succeeded, and we will have the calipers work done next month. Everyone involved was so nice, courteous and helpful, and they kept us informed during the day. We highly recommend them!

Hu
Review №50

Fast and courteous service. Very comprehensive with status updates online and via phone calls. I am a repeat customer and will definitely be back. Pricing is very fair but not the cheapest---but the cheapest is very rarely the best. I can depend on Concourse to do the work correctly, especially when it is my wifes vehicle and I need to be sure it is safe.

Ch
Review №51

In what could have been a very stressful situation living in a new area, Concourse Automotive truly made me feel very comfortable and that they truly wanted to help me. Jan took the time to take my information and understand what I thought was wrong, and help make a plan to what was going to happen next. The technician was extremely professional and caring with each call, keeping me updated. This was worry-free experience and I can thank them enough. I definitely will keep them on my contact list!

An
Review №52

I have had a lot of service from Concourse over the years. All the repairs/replacements have been excellent! Every employee is knowledgeable and helpful. Its the only place Ill take my vehicle because I can trust them to keep it running like a top! Thanks Concourse!

De
Review №53

First time using. They were able to work me in on a day I was off work. I got a ride home while they did the service. Everyone was very pleasant and I’m happy with the work.

St
Review №54

My husband and I have been using concourse automotive for the past couple of years. This appointment for state inspection , great service , no upselling as we experience with dealerships

Ru
Review №55

Great service! Prompt, efficient and affordable. The staff is super friendly and helpful. I am very pleased. We definitely have found our new go to place for all things Acura related :)

Jo
Review №56

As always, Concourse was exceptional. The service was fast, reasonable, and accurate.They are the best.A generation change but you’d never know. Eric was just like talking to Jack or Jan. A great family and a great business!

Wi
Review №57

Wonderful experience from 1st phone call to picking my car up! Very professional and courteous and smooth process. We will be back, Thank you!

Sh
Review №58

I can’t say enough about this location. This was my first time using anyone other than a dealership and from the time I walked in, to the time I picked up my truck, they were the best. Trevor helped guide me and answered all my questions to my satisfaction. I never felt I was being taken advantage of at all. My truck issue was taken care of by their great mechanics and is working perfectly. I called several times, ok, a lot of time, after I received their diagnostic report with questions. Trevor was there to answer or get answers to any questions I had, he was very patient and knowledgeable, but never pushy. I highly recommend them and if I need help in the future, they will be my go to. Thanks to all who fixed my truck.

Ro
Review №59

Had my old truck towed in after it suddenly stopped running. Techs at Concourse we’re very helpful, traced problem to a frayed wire grounding against the engine, and fixed it. Through it all, they stayed in touch with me, explained what they were doing and why, and what the cost would be. Found them to be very professional.

Ru
Review №60

Concourse always takes great care of my truck and keeps me in the loop on the progress of the work. I really appreciate the great customer service.

Ja
Review №61

I have been going to Concourse and Jack for the last 15 years, he has taken care of all of our vehicles. My wife, mother in law and father in law have have been given the service one would expect when I was not able to take the vehicles in. They are patient and always take the time to go over ever issue to help the novice car owner on what is being fixed. Trevor took care of my wife this week, always kept her updated and we knew what was happening even when warranty work was been fixed and processed. If you need a ride, they will take you anywhere. It’s nice to have a family owned business right down the street to take care of your needs. 👍😀 🚙

Pa
Review №62

I have used them for over 10 years and they are always professional and fair.

Ca
Review №63

Needed my car inspected and found Concourse Auto Service based on many positive reviews. Great customer service, in and out in under 30 minutes, and paperwork filed quickly so I could renew my registration online. Professionally, friendly and fast! Highly recommend.

Ly
Review №64

Concourse Automotive knows my vehicle, knows me, and takes care of business in a professional and honest way.

Rh
Review №65

Great team! Thought I needed brakes and instead of just replacing, the let me know that I did not need them now. I will definitely be back.

Ed
Review №66

If I could give them 0 stars I would. We have spent $3000 with Concourse to repair the a/c system in my 2003 Tahoe over a 9 month period only for Concourse to now tell us the part that is broken is something they won’t repair/replace. Unless you are looking for a way to waste tons of money I would stay as far away from this shop as possible.

Pr
Review №67

I am a young female who just bought my first car this year. Being that the car was used and due to a string of bad luck, I brought my car into Concourse worried that it had multiple problems and maybe even serious electrical issues. I had lost all trust in this car, which made me stressed to the max. Randy at Concourse helped me in so many ways. He looked my car over, tested everything I was worried about, and fixed what needed to be fixed. He truly went above and beyond, calmed me down, restored my faith in my car making me feel safe in it again, and actually taught me at least three or four different things about both my car specifically and car ownership in general without ever making me feel stupid. It is such a relief to know there is local mechanic I can truly trust and rely on.

Gi
Review №68

Our Toyota pickup is running smooooth now...and no little noise now emanating from loose bolt under right front of hood!! Concourse family is so nice, friendly, honest and believes in doing a job properly and not overcharging for it!! I have an inner peace and calm (for my vehicles worthiness) driving in the metromess thanks to Concourse Automotive and their wonderful staff!

Da
Review №69

Quick, thorough, great waiting room. Gotta guy? I gotta guy. We have found our mechanic.

na
Review №70

We moved to the DFW area last year and after checking reviews, decided on Concourse. We were not disappointed! We had our inspections done there last year and again this year and I totally trust this place. I told them I wasn’t sure if I was due for an oil change as well, and they determined I was good for a few thousand more miles. They let me know what I would need in the near future but didn’t sock me for these items during my inspection. They’re are much closer places to our home we could go to, but we’re willing to drive the extra distance for honest, reliable service.

Ge
Review №71

This organization is a top notch service center. I had an emergency problem and it took several hours to fix it. They actually took me to work and came back and got me when my car was ready which was awesome! Trevor is extremely helpful in explaining what is needed to repair my car and makes suggestions for the future. I highly recommend Concourse if you need car repairs. They will always have my business.

As
Review №72

This place is awesome! Brought my car in because I had an oil leak and they fixed the problem within 15 minutes. Highly impressed with the service and people! Would highly recommend!!

am
Review №73

My experience with Concourse Automotive was excellent. Got my car tire rotated and oil changed in no time and same day.

Wa
Review №74

They kept me informed. friendly staff. on-time. good experience.

ca
Review №75

Where do I start? We have been going to Concourse for probably about 18 years with all of our cars & pickups over those years and have never been disappointed. They are one of the most honest businesses that I have had the pleasure to work with. Estimates are accurate and timely. I think family businesses are the best?Thanks Jack and Jan!

Re
Review №76

Great service and good prices.

Ja
Review №77

Very fast. Didn’t wait long at all. Thanks Concourse

Ke
Review №78

Inspection and oil change done excellently, as expected. In and out quickly. 30+ year relationship. Concourse keeps our vehicle road-worthy by means of their exceptional automotive knowledge and service.

Co
Review №79

First time using your shop. Had AC go out on 2004 F-150. Turned out to be condenser hose and not compressor. Saved me a bunch of time and money! Much appreciated. We will be returning.

Ca
Review №80

After reading many reviews on Google, I came across this place with others raving about it. I can say I was not disappointed. Being new to Texas and the Grapevine area, I was looking just to get my car inspected. Took less than 15 mins and was cheaper than many other places around. All the workers were so friendly and helpful. I will definitely be back here for any future car inspections or repairs!

An
Review №81

I receive consistently good service from Concourse and fair prices. Highly recommend others to give them a try!

Jo
Review №82

Needed to clear engine light for state inspection. Jack checked out the codes and said two codes needed to clear for it to pass. He said he could try a driving algorithm with specific distances and different speeds. He explained in great detail exactly what the problem was and possible solutions. He gave me the option of trying to fix it myself, under his directions. It worked and the car passed the inspection. As it has always been in my 31 years using Concourse, they do everything they can to make sure the problem is fixed, without doing unnecessary things.

Do
Review №83

Honest...and Honest and honest..Professional, fair pricing too.Done right the first time.

Er
Review №84

As always, Concourse did a great job of fixing my vehicle!Auto repair is costly these days, but Concourse is slow and methodical in their methods of fixing your vehicle. They dont just throw parts and labor at you, possibly costing you thousands for no reason, but rather slowly work through the system and related systems to ensure the problem is solved and wont come back.If you want your vehicle fixed and returned in tip top shape, take it to the pros at Concourse!

Ja
Review №85

Excellent service. These folks were courteous and very knowledgeable. I felt like my car was in good hands. I will most definitely come back for all my auto repair needs. Thanks guys.

De
Review №86

Got my Dodge Ram in and out in a timely manner. They called to let me know I needed brake work. I had meant to ask them to check the brakes, but forgot. Im glad they picked up on the needed brake work. They always come through.

Pa
Review №87

I made an appointment for a vehicle.check prior to a family road trip. Everyone there was friendly. The waiting area was comfortable. Most importantly, I was very reassured by the interaction with the staff. I was not upsold and they told me my car was in great condition.This was my first visit to Concourse. After this visit, I will bring my car here for any servicing it may need.

So
Review №88

They always take care of my cars as if they were their own!

Ja
Review №89

I have known Jack for over thirty years. I truly believe he looks after my vehicles as if they were his own. I trust his judgment regarding repair work explicitly and consequently, getting 200,000 miles and more is common place on my vehicles.His prices and staff are the best around.

Ro
Review №90

Very pleased with my experience. Sean, the service advisor, gave me an accurate assessment of the problem, and called me to confirm service necessary and the price. The technician fixed the problem, and also gave me a good overall assessment of my car’s condition and how to keep it longer. I will bring Concourse all my vehicles’ mechanical problems in the future.

Ca
Review №91

I have been going to Concourse a long time for my automotive repair needs. Their service is very fast, reliable and they have a friendly and knowledgeable staff that is eager to serve. I will continue to trust Concourse because they have earned it.

Ka
Review №92

! Was able to get me in and problem fixed quickly and at a decent price. Definitely will be coming back here when I have future car problems.

T
Review №93

Jack and Jan run a top notch place. All your automotive needs under one roof.

Ni
Review №94

I have always had a great experience at Concourse. We have been customers since the mid-1990s. Concourse has taken care of our Ford minivan, our two Ford Explorers, a Chevy Corvette, a Dodge Grand Caravan minivan, and a Ford Escort. Every repair experience has been the way it should be: polite, attentive, plenty of follow-up, prompt notification if the problem was different than we thought, and finished at the agreed time. Jack, Jan, and their staff are genuinely good people, trying their best to do what is right, and for a reasonable price.

Jo
Review №95

Concourse is my Jeep repair family. I drive a lot for work and this means I have more issues with my Jeep. Without fail, this place has the best communication, service, and prices. Thank you Trevor, it feels so good to know when I drive off the lot, I don’t have to worry!

Or
Review №96

Theyre great, did a pre-purchase inspection of vehicle which wanted to buy, recommended 👍🏼

Ji
Review №97

First and foremost HONEST! You dont have to worry about being ripped off. Service is top notch, timely, reasonably priced and they stand behind their work without hassle. Ive known Jack and Jan for a long time and they continue with the same quality of service that they have provided for many years. Up front counter friendliness is a plus. You can shop around for a better price but you cant shop around for quality workmanship which makes Concourse in my opinion a no brainer for price and quality workmanship.

Kr
Review №98

We’ve used Concourse for 20 years and they never disappoint. Take honesty & fairness seriously!!

Mi
Review №99

Great service, very honest. They only recommend what needs to be done & will keep your car in tip top shape. There charges are very fair. My cars have been taken to Concourse for over 20 years. I wouldnt consider any other location.

Ch
Review №100

I still save 5 star ratings for places like this one. Service above and beyond. Honest and trustworthy. And after years the previous review still stands… - - - >Great place. Great people and service. They get the 5th star for sending me to a competitor who better suited my needs when they could have done the work. They put the customer first. Very refreshing. Thank you.

Information
16 Photos
100 Comments
4.9 Rating
  • Address:1321 W Northwest Hwy, Grapevine, TX 76051, United States
  • Site:http://concourseautomotive.com/
  • Phone:+1 817-756-7921
Categories
  • Auto repair shop
  • Auto tune up service
  • Car inspection station
  • Car repair and maintenance
  • Oil change service
Working hours
  • Monday:7am–5pm
  • Tuesday:7am–5pm
  • Wednesday:7am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:7am–5pm
  • Sunday:7am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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