Buying a vehicle at Grapevine DCJR was by far the best overall experience.I walked in and knew exactly what I wanted and our salesman Jon Clark did a great job helping us throughout the entire process. He truly took the time to explain a lot of the features in the gladiator and answered all of our questions.We walked out with a great deal and new Jeep Gladiator.Friendly, knowledgeable, professional, smooth process, highly recommend.

I got there 10 minutes before my appointment time to get my oil changed and was told there was a minimum three and a half hour wait. Even though I had an appointment, I was told it was first come, first serve, which makes no sense because then what’s the point of making an appointment? There were also very few people who worked there wearing masks. I know it’s not a requirement, but it bothered me nonetheless. So instead of waiting there for 3 hours, I got a Lyft back home and then back to the dealership (because they don’t run their shuttle on weekends) and spent $40 I wasn’t planning on spending. It was a frustrating experience and I don’t plan on giving them my business again.

Dealt with Cheyne, Wade, and Jay to get me into the exact truck and financing that I was looking for. Whole deal was quick and smooth. I cannot say enough good things about all three.

The two guys were very professional and polite. They also wash my van and vacuum. The only disappointment was I need a part replaced and said it would take at leases 4 days to get it done.So I will going somewhere else. Can not be without van. I have only one vehicle

Since I have never visited this dealerships service department, I can only base my experience on the impeccable performance of Service consultant Bryan A. Hernandez.I received a circular ad in the mail, featuring a few mopar service deals that I found beat competitors pricing, particularly when it comes to getting an all synthetic oil change. For a semi contract of 3 oil changes, I found that I would save roughly $20 after completing all 3 oil changes. What began as already a decent deal turned into the best all synthetic oil change deal Ive experienced since owning my Chrysler 300s, when my publicist and I had the pleasure of meeting Bryan Hernandez. Mr. Hernandez not only met the deal, but ended up saving me an additional $45 on top of it!An astute, clean cut, well dressed service consultant that goes the extra mile when it comes to customer service, professionalism, business acumen, and attention to detail.Whenever youre in the Dallas suburb of Grapevine TX needing to get your vehicle serviced, I highly recommend going to the Grapevine Dodge Chrysler Jeep dealership and ask for Bryan Hernandez, you will thank me later.

I just bought a truck with these guys, and they are the best! These guys helped me out and are very professional. Would recommend to a friend if someone needs a car or truck!

Brought my car in for a throttle sensor recall and had to haggle to be able to have my car back same day. Four days later, at my usual mechanic, am told that the issue with my car has to do with the throttle. I had a feeling they didn’t do anything to my car. My car is in worst shape now than when I brought it to the dealership 4 days ago. I would have never gone here if it wasn’t a recall issue.I also requested the just look at the airbag sensor under the seat. It’s loose and comes unplugged just driving. I was told they would have to charge me to just look under the seat. I have a 2015 Chrysler 200 and the 2014 have airbag recalls. They will not even consider looking at it still.

We called ahead to verify how long it would take to fix a fuel sensor issue on a 14 dodge ram. We were told 2-3 days max, that they didnt have any loaner cars. It took over a hour to just drop off the truck then there was no communication about how the truck was coming along. Finally received a phone call to be told that they hadnt even ordered the pet much less started on it. Was quoted one price then quoted a much higher price after being told the whole fuel pump needed to be replaced. On Wednesday evening after 3 days of having the truck we called to figure out when we could pick up the truck and the still hadnt started on it. The manager stated he would call be back after talked to the service person. That never happened. The communication at this dealership is very poor. Will never return here again.

Prompt. Courteous. Informed.Recall fix and inspection. Safety & ROI.Fuel cleaning. Which has already saved money in Summer travel.Recall. Peace of mind.

I have had hit and miss experiences here. This was a really good experience. My service advisor Daniel Nguyen was exceptional. He communicated well and explained about the recall work that was done. I had to have a part ordered but I fully expect he will be just as efficient.

I just got the synthetic oil change done since that was the only service I could afford to get done. I would have had them do the upper/lower front ball joint replacement, alignment, windshield fluid pump replacement, and tire pressure monitoring system sensor replacements if they were not so insanely expensive to perform. I suppose everyone has to expect high prices from dealerships as the norm. Bryan Hernandez my service guy was still professional and friendly. Thanks for your help!

Oil change went well. Couldn’t duplicate interior AC leak. Still leaking after pickup

Oil change and tire rotation. Said it was a 3 hour wait but got me out in a little over an hour. Appreciate professionalism.

Terry Cordova is a great advisor and handled my jeep recall service professionally. He kept me up to date throughout the day and truly cared about my experience.

Good service visit! Great communication with me (which I appreciate), & had the jeep back the next day. They were friendly and polite.

Took truck in for struts and shocks they had it for 10 days and still didn’t get it done. Kept calling and adding things that they said needed fixed. Finally went to pick it up and all dash light were on and missing 2 lug nuts. Then said it was a speed sensor why the lights were on which weren’t on when I took it there. They wouldn’t replace it on there dime when all I wanted was struts and shocks and ended up being $6,900 for all they added. Truck is 10 years old and 225k miles why would I spend half what it’s worth. Horrible place

David told me they may have a to keep my car overnight but he had it ready that afternoon. I’m very pleased with their service.

Very happy with my new car and the whole process was fast and everybody was very friendly! Definitely recommend this dealership if your looking for a new car! They kept me up to date every step of the way. Malcom (my sales guy) was very friendly and helped me in every step and made it easy. I didnt have to sit at the dealership for hours. I did everything from home and communication was very good! Only thing I wasnt to happy with is my 2021 chrysler 300s v8 didnt come with 300 mats. Just came with the cheap ol black standard ones. You would think with a brand new car it would have came with them.

I had to take my vehicle in to Grapevine Dodge for a factory recall part repair. David was my rep and he was great! He kept me updated on the progress of the repairs and overall did a wonderful job! Thank you so much!

I had running boards added to my jeep. The service was excellent.

Great service, very upfront, no pressure, great communication. No complaints here. Dakota was a pleasure to deal with it. Was my first time here since buying my new truck and couldn’t be happier.

I had some recall items that needed attention.

David my service advisor was perfect. Kept me informed on everything that was done and when it would be ready. And a great positive attitude. Will always bring my vehicle to him for service.

I dropped off my Jeep on a Monday to get the brake light repaired. I did not get my car back until Friday. I was without a car for five days and ended up overpaying for what seemed like an easy repair. I will make sure to take my car to another location for future repairs.

Good quick service. Great communication before, during and after service. Car was returned washed and vacuumed.

I will never purchase from this dealership or use their service department again. They performed recall work on the airbags on my jeep and told me both rear axle seals were leaking. Also, the check engine light came on while it was in the shop. I believe they made the mistake of fabricating the rear axle seal leak problem without checking to see that they had repaired the rear axle and replaced the seals shortly after I purchased the jeep. I told them not to do anything. I went to a well respected Grapevine shop, and both axle seals were dry. In my opinion, this is not the first time this dealership has been less than honest with me. I like the Jeep products and love Grapevine, but I will find a different dealership outside of Grapevine to purchase a Jeep or obtain service. Beware!

I had my jeep in for transmission issues. Terry was my representative, he was professional and ensured everything was taken care of (I had to go through the warranty which typically is not seamless)! Terry made it very seamless. Thank you

The Service Director Chris was so amazing to work with. I had a concern with my Jeep and he was patient, kind and knowledgeable. He kept me updated. I really appreciate all that everyone did to help me! Thank you!!

David Wilsie was professional and delivered a great experience.

I had multiple unsatisfactory events with a different Ram dealership in DFW, so decided that I would give Grapevine Ram a try. All I can say is I wish I did it sooner! Terry from service was very professional and nice. They performed the needed maintenance on the truck, gave me recommendations BUT did not pressure at all after I declined them, and even washed and vacuumed my truck. When I came to pick it up he told me about a great tire deal they’re about to have that beats Discount Tires price that I was about to go to. Highly recommend using Grapevine Ram if you’re like me and had bad experiences at other dealers in the DFW area.

Body/trim work, mechanical issues, and maintenance was great. Interior detailing was terrible. I also dont care for the new online approval of services, cost me an entire day of trying to contact my service advisor to speak about what was being recommended.

Christopher the service advisor was amazing and kept me informed every day regarding my Jeep. He was very professional and informative.

Warranty repair needed to replace back up camera, tensioner, and belt. Excellent communication and daily status update when repair would be complete. Loaner vehicle provided free of charge which is a great plus!

We have owned our vehicle for 3 years and this is the 3rd time we have taken it to a dealership for repair. The first 2 times we took it to the nearest dealer location (not Grapevine) and had less than acceptable experiences. On this occasion, we decided to drive further in hopes of better service and we were MORE THAN pleased with the experience. Unlike the previous experiences, the Grapevine Dodge Dealership had continued contact with us each day, spoke plainly of our repair issue so that we understood the problem and the steps to have it resolved, and worked quickly to make the actual repair once approved. The service agent, Dakota, provided excellent customer service! We dropped off on Monday morning and had our vehicle back by Wednesday evening and the repair involved a complete engine tear-down. Not only did Dakota follow up with us each day, but he persisted with our Extended Warranty daily also until he got the approval needed to make the repairs. I cannot convey just how happy we were to have KNOWN what was going on with our vehicle and have QUICK repairs made for an in-depth job. We dont know the mechanics name, but kudos to him as well for going above and beyond to meet the demands of the Warranty approval process and for being ready to quickly repair once approved. This was just the best service we have had on our vehicle since owning a Dodge. It makes us A LOT LESS leery of dealership repairs and service!

Josh was friendly, knowledgeable, and kept me in the loop. He didnt try to sell me services I didnt need or ask for. He expertly diagnosed the problem which was different than what I thought I needed and was less expensive to fix. I will take GDC and Josh my future business because they were honest and fair.

Daniel was able to get me in and out! While Grapevine is not the closest dealership I would rather much drive there then any other location due to the great service I received. Thank You!

Service advisor Bryan took care of us. Was able to get the repairs under warranty and in the amount of time estimated. Washed and personally delivered Jeep to me and explained all services. Very thankful.

Great service. Very personable. Drove up without an appointment and they worked me right in. I will definitely go back.

Great service and good selection of vehicles. They will definitely help you find what you are looking for. Shout out to Mo for helping me find the right truck and patiently attending to what I was looking for.

Got some powered running boards installed and I absolutely love them. They integrated the running boards to the Uconnect system too.

I have purchased at least 15 cars in my lifetime and the level of service given at this dealership is beyond disappointing.

From start to finish the crew at GDC Was very professional and cheerful and well knowledgeable . Great job guys! My service Advisor was BOBBY SRIANANT.

Terry and the entire Grapevine DCJ service department team did a fantastic job servicing my 2020 Jeep Grand Cherokee! This is not the closest dealership to me, but its where I bought my Jeep so I decided to try them out for service, and I am glad I did. Terry took the time to walk around the vehicle, give me tips about the Jeep Wave benefits, and made sure everything was taken care of and I was happy before I drove off. The team was quick and efficient, and followed by their COVID-19 protocols of masks, social distancing, and coverings in the car when they drove it in and out. Thanks!

Alec exceeded expectations. I was provided a time frame that was met. The repair was initiated from another dealership and Grapevine Dodge took ownership of it and handled everything top notch. I will be using them in the future for sure. Thank you!

Had warranty work done at the dealership I purchased my wifes car from. The problem was not resolved so I came here for the repairs. End of story, they fixed the problem.

Chris is great. He help make sure my car was good and communicated with me the entire time.

Dakota was the service advisor that assisted me with several issues with my truck. I really appreciate the fact that I was treated as a customer and not just like $$. Thank you GDCJR!!

NOT GOOD! My 2017 Chrysler 200 with only 28,000 miles was in limp mode because of a fault in the electrical system related to the accelerator. And, there was a recall to reprogram the pcm and tcm powertrain software.I was told that the recall was not related to the problem with that I was being asked to pay for replacement of the accelerator in the amount of $396.When I picked up the vehicle, I found that the leather seat on the drivers side had several deep scratches. It looks like service personnel had sat in the seat with tools in there hip pocket.I informed the service advisor immediately before entering the vehicle and before leaving the Grapevine Dodge Chrysler dealership.The service advisor agreed that it was caused by negligence and he said that he would contact his supervisor and call me.I have attempted to reach the service advisor on the number he provided for contact, but it has been 1 week and there has been no response.

Best experience ever,Highly recommended 👌

Service was perfect and I saved money because they had a special. Talk to Josh and he will help you in a professional manner. Very pleased!

Service center told us engine needed to be replaced on our Dodge Dakota and quoted over $10,000. They tried to have their mechanic buy the truck off of us for $400. We took our truck to another mechanic who told us only the number 3 ignition coil needed to be replaced and charged less than $200. Weve had other work done at Dodge Grapevine before that seemed questionable. Took us a while to learn our lesson; I wouldnt recommend this place to anyone.

I made an appointment online the day before and was running late. Terry reassured me that I could still stay within my time slot. The satisfaction I get from knowing my vehicle would be well taken care of and the quality work would be completed on time is immeasurable. I am highly satisfied with the level of friendly customer, quality workmanship, professionalism, and value I received from this dealership.Thank you !

Had battery replaced and recalls done went to pick up vehicle and it wouldnt start

I was having a problem with the front end of my truck 2017 Dodge Laramie. Take it to the dealership I originally got it from and they could not fix the problem nor diagnose it correctly! I called Josh decorate behind. He told me to bring it in and then they would troubleshoot it and figure out the problem. They figured out the problem and fix my truck and had it back to me in a timely fashion! This is the best service Ive had in years and this is my dealership for all of my services! Thanks Josh Ballinger and the Dodge Service Center Team!!!

Excellent attention in Dodge Grapevine !! Daniel and Yoselin are and very nice

Dakota at Grapevine Dodge went above and beyond to make sure that my service needs were taken care of. He provided me with a detailed explanation and pictures of what exactly was wrong with my vehicle. We exhausted every resource available to make sure that I would not be out of pocket for the damage to my vehicle. I will definitely be back to have my vehicle serviced at Grapevine Dodge thanks in large part to Dakota.

I had an appointment and was met outside by the service advisor Daniel. He was very polite and social distancing was in place. I didn’t have to wait very long and was promptly walked out to my vehicle once the service was complete. They have a waiting area with television for the customers as well.

I came in for an oil change and tire rotation which I have prepaid through MasterTech. The service was prompt and with no hassles or unexpected charges. I highly recommend this place as I will be coming back for future service.

Josh was my service representative at Grapevine Dodge in Texas. I experienced problems with my truck while traveling across Texas and ended up there at Dodge. They did an excellent job with my truck and Josh treated it as if that was the only project he had on his table although I know it was not. He always called before he said he would and the professionalism and amount of under promising and over delivering was just outstanding! He also Stayed in touch with me while I traveled back home to Arizona to ensure that my truck was running great. You dont get that kind of service every day!

I got an oil change and the price was great. I dont like that they slide a shop fee in. No other oil change places do that. Also, their billing is always off. Check before you pay or sign. I almost always find something. All that said, the prices are more reasonable than other dealerships.

Really nice staff, easy to work with

Great people, courteous and quality service!Most definitely will recommend!

Service went well. On time and a fair price. Will use this dealer again.

Recall on psgr side airbag... Polite, informative, on time, accommodated with rental. Great job! Two thumbs up all around!

I absolutely LOVE Grapevine DCJ!! I purchased my brand new Jeep Cherokee from them a year ago and even though I live in Mansfield I faithfully and proudly drive to Grapevine for my vehicle servicing/maintenance, because I know I will walk out happy with the excellent service they provide me each and every time. Everyone here is always so friendly, helpful and customer service oriented, this past week I was lucky enough to have Chris as my service guy, he was awesome, truly helpful and informative! Love yall, keep doing what you do!!

Had an appointment for 7:30 am because I work the night shift and my car sat outside for 2 and half hours before they even moved it into the shop. My car wasn’t finished until 11:30 am. I will not be using this dealership at all again. What’s the point of an appointment if my car is still gonna sit outside for over two hours.

From making the appointment, to the welcome, service and recommendations, everyone was friendly and professional.Thanks for the military discount.Rich

The service department is exceptionally unreliable and will fall back on promises made to you. STRONGLY recommend using another dealership for work to be done!!!

Greeted quickly. My service advisor was nice and helpful but any advisor here is great. Love this place, definitely only coming here for any services or repairs I need.

Was in and out quickly.

Price sticker shock. Gave me an estimate for $11,500 to fix an oil leak.

Dakota was great to work with! He communicated throughout the process, beat expectations on timeline, and was very professional! Hands down the best dealership in the area!

First time at this dealership and it was great.I will be back!

Ok,not enough consideration, about me being with out,my or any vehicle, since they didnt get the job done,they rely on a text,as to a call to tell me myupdate ,

Everyone was very pleasant and professional. There was no long waiting. All of my questions were answered to my satisfaction. Loaner car was nice and clean. Felt very comfortable.

Met with Malcolm at the dealership looking to trade my Camaro in for a new Charger and he was super helpful and was amazing to work with and he got us the car we wanted! Would highly recommend purchasing a car from them and escpecially working with Malcolm

Helpful and courteous staff! From the GM all the way down to the cashier, they treated me as part of the family. The work was timely, the price was fair, and the staff was very knowledgeable. My next vehicle will be purchased here.

Very courteous and customer focused

I dropped off the truck on a Wednesday and had it back the next day quick service. The only reason I gave 3 stars is because I had to chase the service advisor I was assigned. He was supposed to call me 3 times but he never did. I had to call and spend like 15 minutes trying to get to him because everytime I called I ended up in sales and had to be transferred back.

My service professional David was great to work with. My work was done quickly and professionally. I used the pickup service and it worked out great for me as well. It was an all round good experience. Will return for my next service need.

Just bought my 2014 Ram sport. I went looking around all day and i am so happy i ended here. Greatest people!

Fantastic staff and timely repairs at a fair price.

Chris and Terry in the service department were both very helpful, friendly and accommodating.

Scheduled an appointment to get a recall fixed. Check in was fast and on time. Facility was clean. From what I can tell the work was done properly. Very professional. Good experience.

These guys are great I live in Arlington I have one 10.m from my home. And I choose them 25 minutes from my home Now you do the math Customer service.

Dakota is awesome.

Awesome......My 2008 Dodge Avenger w/ transmission link and shifter safety switch problems. I got my transmission serviced.. Had my car back sooner than expected...Thank you...

The service department is outstanding any issues I have had with my Jeep these guys explained everything and made sure that I understood.. They answered any questions I had and also told me about potential issues that I may have in the future. I will only let this dealership work on my Jeep from now on

Awesome staff, great work.

Great service department! Thank you:)

Simple headlight change turned out to not be so simple, took it to Grapevine DCJ and they knocked it out in under an hour, then had the technician explain how he did it. It would have been easier to take it to them in the first place. Good experience - will go back and would recommend

Excellent service!

Took my jeep after hearing noise! Daniel took great care to ensure the problem was fixed, recalls were taken care of and full point diagnostic test done for any possible issues we were not aware of! Very professional, thorough, and friendly!

Radio replacement due to delamination

Daniel in Service was exceptional. Start to finish. Thank you. Ron

Great service!

Don Ferguson is an EXCELLENT Assistant Service Manager

Friendly and knowledgeable staff. Pleasure to work with. Provide status updates as to what is going on with my vehicle as well as a good estimated completion time.

Great customer service by Leo. For sure coming back to this dealership... I love my new truck.

Daniel was great and thorough.