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Pepinos Auto Service & Towing
1040 Division Ave S, Grand Rapids, MI 49507, United States
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De
Review №1

Ive been bringing my vehicle here for years and I always get great service. They have a very skilled technician team and offer you options on pricing should you have a limited budget for the repairs. Highly recommended.

Ki
Review №2

Pepinos did excellent work on my van repairs. At a fair price. In a timely manner. I will use them for vehicle repairs on going. Excellent service all the way.

Jo
Review №3

Denise at the front desk was VERY helpful and accommodating—they went the extra mile for me and my urgent situation, despite my last-minute need. Miguel was very thorough and knowledgeable and the mechanical services rendered were timely and solid. I will definitely be bringing my vehicle here again! It seemed quite busy, likely because they extend that same gracious service combined with expertise to all their clients.

St
Review №4

So due my engine going bad and it being warrantied i was referred to pepinos. They worked with me and within the budget I had to get it fixed. Then a week after getting it back and a string of Michigan bad weather my car again needed to be fixed due to sliding on ice and into a city bus. They again worked with me and my coverage to get me back on the road in no time at all.

Ma
Review №5

Last place I would call for towing, awful customer service, couldn’t give me any eta of a tow truck was available or not, they put me on hold for too long, call somewhere else

On
Review №6

Their service was amazing! They picked up my vehicle promptly, diagnosed it within a few hours and gave me plenty of options for how I would like to proceed. All 3 employees I interacted with were very considerate. I have had horrible experience with towing/mechanical shops in Grand Rapids but this will now be the first place I go to and recommend in the future!

Bi
Review №7

Excellent service! When my 53 year old sports car died on Kalamazoo and 32nd, I called Pepinos. Im very glad I did. Jose (owner) showed up about 10 minutes later and he took great care to make sure the car was safely loaded on his brand new truck. He got me back home with the car for a very reasonable cost. If I ever need a tow again in the Grand Rapids area, I will call Pepinos! Thank you Jose!

T
Review №8

Good overall experience with Pepinos. I told them what was wrong with my vehicle and they accurately diagnosed it. They fixed all of the problems it originally had as well as ones that popped up along the way. Fair price and good work. I would recommend this place and Ill probably be back.

To
Review №9

I CANNOT SAY ENOUGH HOW GREAT THIS COMPANY IS. During a very busy time all others gave me an estimate of 2 1/2 hours. They came within in 30 minutes. VERY PROFESSIONAL AND VERY NICE! I highly recommend this company

Jo
Review №10

Pepinos is the best. They will beat any price around and do it fast. Ive been going there for over 7 years and Ive never had a bad repair from them. Its obvious this family business is built around long-term customer relationships.

Mo
Review №11

This was the best shop Ive worked with. They didnt keep my car for a long period of time, they were super knowledgeable and detailed regarding the repairs, and they were reasonably priced (things can add up pretty quick tho lol). They also stayed in touch with me and answered any questions I may have had. I would definitely recommend them to friends and family.

T9
Review №12

This place is awesome! They are very quick and very helpful and kind. Prices might be a tad on the higher side but I would say it’s worth it forsure!

Da
Review №13

Great Service... Honest and dependable. He goes out of his way to help when you need it. Im so greatfull for all the times hes run to help me.

Fr
Review №14

Finding a trustworthy auto shops isnt easy these days. I will continue to have my car repaired by them. They were up front with what needed to be fixed and gave me options. I would highly recommend them for your car repairs.

Sa
Review №15

The shop was recommended to my boyfriend by a friend. He loved the service he said when he drove his truck out of their it felt like he was driving it brand new off the lot again. Great job guys!!

Fr
Review №16

My vehicle was completely dead at Wealthy and Division. Jose arrived and got the vehicle loaded and delivered to the repair shop. Very nice service, quick and efficient. Thanks so much.

La
Review №17

HorribleThey are extremely over priced and charge almost $50 just to see whats wrong with your car without even fixing anything. They looked to see what was wrong with my car. Didnt get it fixed there because the price was outrageous. They found out it was the brakes and a leak in the break line. I told them I wasnt getting it fixed thru them because it was too expensive. Then they told me oh if you dont get it fixed then you have to pay a $50 for us looking at it. I told them no because they didnt initially tell me that when I first dropped it off. So when I came to pick up my car it wouldnt go over 10miles per hr. They did something to my car! Stay away from that place!

Br
Review №18

AVIOD THIS SHOP!! My car was having electric issues. They told me that everything was fine and to pick up my car. When I got to the shop they show me that my breaks lines were magically cut. They took advantage of my minimal knowledge. Terrible communication skills, Over priced, Very very rude front desk clerk!!

Jo
Review №19

I broke down on 131 north after they were closed. Called them and they came to get my car for cheap after hours! It was very cold and since the tow guy was do busy they came and picked me up in one of their personal vehicles. So i wouldnt have to freeze. Prompt, friendly, and knowledgeable.

Om
Review №20

These are good people who take good care of your car. Its easy to support local businesses when they are as nice as Pepinos

Ja
Review №21

I love these guys. Super honest and hardworking. Best place in Grand Rapids

Br
Review №22

Very honest and reasonably priced. He went over my estimate in detail and there were no surprises when the work was completed on time!

m
Review №23

Good price. Great service. Excelent technicians.

Da
Review №24

Sent by Geico to tow my broken down care. Really awesome service and hard working

Je
Review №25

Every time that I need anything done on either of my vehicles, Pepinos is the ONLY place Ill take it to.They are Very friendly and Superbly Knowledgeable in every thing that they do.Thanks so much Pepinos.

ro
Review №26

Best shop in town,you might heard it is too expensive,but is really not,and always hvae the certain you have warrany on the job always

Da
Review №27

Great place for a cheap tire.

Am
Review №28

Great service, honest work, fair prices.

Jo
Review №29

Good value on parts and labor and very cooperative

je
Review №30

Great customer service and great mechanics

an
Review №31

Good service uses manufacturers parts

Si
Review №32

Ad says towing service but only to their shop no where else

P𓁿
Review №33

They are good to their customers

Er
Review №34

Best auto shop of Grand Rapids highly recommended

Le
Review №35

Not professional at all.

je
Review №36

Its a family business

Gl
Review №37

Friendly service

Sa
Review №38

Very, nice, and affordable

Ed
Review №39

Good service

Ha
Review №40

Great service

do
Review №41

Clean place

Ab
Review №42

They fair

Information
63 Photos
42 Comments
4.3 Rating
  • Address:1040 Division Ave S, Grand Rapids, MI 49507, United States
  • Site:http://www.pepinosauto.com/
  • Phone:+1 616-248-4433
Categories
  • Auto repair shop
  • Auto parts market
  • Diagnostic center
  • Emergency locksmith service
  • Tire shop
  • Towing service
  • Wheel alignment service
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–6pm
  • Sunday:8am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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