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Verizon Authorized Retailer Victra
2510 N 12th St Suite C, Grand Junction, CO 81501, United States
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Comments
Ji
Review №1

Great service from Steton and Patrick. Steton helped me order a phone and they both helped me troubleshoot an issue I was having with it. Many thanks!

Ry
Review №2

Rory was great. This was the easiest phone upgrade Ive ever had at Verizon. Im a long time Verizon customer and dont think Ive ever been able to leave a Verizon store with an hour and Rory had me in and out in 30 minutes. He was very helpful with my phone and reviewing my plan.

Ry
Review №3

Rory was a down to earth good Dude! He was courteous, helpful and genuinely likeable. This is the reason I go to the 12th and Patterson store. Its not as busy, but definitely better customer service. I always go to that location because of that reason.

J
Review №4

Rory was FANTASTIC! He found me an exceptional deal and I could not be happier. He also got me set up with Verizon home internet when I was unable to get it ordered on my own. This store has always had great sales people and I will be returning.

Ta
Review №5

Josh and Rory are great! Always great experience when I go see them! They are good with answering questions that I have so I’m able to understand it!

ch
Review №6

Best phone buying experience ever. Got us what we wanted at a great price

je
Review №7

Rory was by far the most helpful phone sales agent I have ever had. Made the experience quick, easy, and fun. Would recommend him to anyone

Jo
Review №8

Great friendly service above and beyond what was asked. I would recommend to anyone. Rory was awesome!

Te
Review №9

Rory was the most helpful individual Ive ever dealt with at Verizon. Ive used Verizon for over 15 years, and have had encounters with 100s of Verizon staff.Thankful for rory....

Su
Review №10

He was absolutely wonderful. Helpful, had a solution for my exchange that I am super happy with. I will send anyone I know to him. Thank you Rory for such a great help!!

A.
Review №11

Rory was very helpful, professional and knowledgeable. Made switching to a new phone pain free. Thanks!

Ma
Review №12

My family and I have been customers for Verizon for around 15 years. This Verizon store has been the best Ive ever been to. We were amazed at how the staff is soo knowledgeable, and friendly. Thank you soon much.

Wi
Review №13

I have no complaints. She was very helpful and I was able to upgrade my phone with issues that werent my own fault. Very helpful service.

Gi
Review №14

They were VERY helpful and extremely nice. Will definitely visit them again!

Am
Review №15

Mackenzie has great customer service and was extremely patient with me. She helped me find a good plan for my needs and helped me to transfer over all my contacts, etc over from my other phone.The store was clean and Covid conscious wiping down the chair and credit card machine before I sat down. I would def recommend coming here!

Be
Review №16

The new Verizon authorized dealer on 12th was so much easier and more helpful that the Verizon store on the loop where I was in hold for 20 minutes and never got the help I needed. My husband suggested I try your site and buy was he right. Rory answered the phone right away, I made the appointment for the same day and was in and out with one 30 minutes. Excellent service! Thank you.

Wi
Review №17

We LOVE MACKENZIE!!! Perfect service, very helpful, knowledgeable and kind. Going back to this store just because of her positive attitude. Thanks again!!

Da
Review №18

Rory was very helpful and the experience was great. I would recommend this store.

To
Review №19

Great experience Rory was really great won’t go anywhere else

Mi
Review №20

Josh was great and very knowledgeable. He went over and above to help us out and set up

Ve
Review №21

The real Verizon store gave me the serious run around so I called these guys and they were super helpful directing me to a refurbished phone and activating service. I had a phone from Nerd Tap and service within an hour. I’d definitely go to these guys with any other needs.

Sh
Review №22

Rory is the man with a plan. He helped me transfer over my phone over and provided a great experience with excellence customer service. Thanks Rory!!

Ki
Review №23

After a frustrating 5 days of being bounced around from sprint to Verizon, Rory was finally the man to make my transfer happen And answer all the questions no one else could! He’s the best!!

Su
Review №24

This was my first time in this store. I was pleased that social distancing was being practiced. I explained my issue to Kenzie and I appreciated that she explained to me exactly what she was doing to fix my problem and it was a pleasant encounter.This will be my store in the future and very happy w Kenzie.

Lu
Review №25

Josh is great! Definitely recommend.

Jo
Review №26

Great service. Got the phone I wanted, no pressure to buy extra stuff I dont need.

Ta
Review №27

I just got back from this store and was helped by such an amazing person. Cameron, was very welcoming when I first walked in. She asked if I needed any assistance finding anything or if there was anything she could help me with. I needed to get a new phone and she was more than happy to do that for me. She found the phone I wanted instantly and then started switching all my apps and contacts over. She was just very nice friendly and kind and I will definitely will be coming back to see her again.

Ca
Review №28

EXCELLENT, this location is great, they went above and beyond to help me in a difficult situation... In my opinion this is the best location in the whole 4 corners area! Rorey did a fantastic job, Thank you very much!

La
Review №29

Rory, as always, was professional and explained everything to me. It was the best experience!

Be
Review №30

Rory answered all my questions and let me know what was available to me...very helpful..thanks

Ju
Review №31

Rory is the best. I upgraded and got some accessories. He was very knowledgeable and I was in and out in a few minutes.

Il
Review №32

Love the crew here. Taylor took care of my of my whole family, respected my time and was extremely thorough. Can’t say any other store in town has the knowledge and expertise that Taylor’s crew shows. Great work!

Sh
Review №33

I had to stop at Verizon recently which isnt my favorite task. Amazingly enough , my experience there was better than expected. I had about a million questions and the girl working with me, Taylor was so incredibly patient with me it blew my mind.i was visibly irritable but after a few minutes with Taylor my mood changed and I felt tons better about my plan and phone. She taught me a lot about my phone, how billing worked, and asked genuine question about my experience with Verizon. I left with much more knowledge than I had walked in with, and felt like Taylor truly cared about the issues I had with Verizon. Im back to being a very happy customer. Thanks again Taylor!!!

Ka
Review №34

I went to verizon right before they closed with a cracked screen and the manager, Taylor, stayed 2 hours after close to help me upgrade my phone. I am so happy and thankful!!! Words cannot explain what great customer service I got today! I will always go back to this location when I need help.

Bi
Review №35

Rory was very attentive and his demeanor communicated that he care for & about his clients! He is a class act!

Ne
Review №36

Great experience. Rory is amazing!

St
Review №37

This is great store! I really enjoyed my experience there. I received great coustomer service from Cam. I would definitely recommend going to this store.

Wi
Review №38

I am so pleased with the service that Taylor gave me. This is the only Verizon store I will be going to from now on! There was no wait and the staff was so friendly and helpful

Ke
Review №39

Love this store! Very knowledgeable staff and there was no wait! Dont bother going to any other location in town

El
Review №40

Awesome recover service by Cam. I appreciate her coming forth and apologizing for her mis handling of the prior service. She was able to fix the issue I originally had come in with.Thank you for making it right, Cam.

ma
Review №41

Great customer service, they spent almost an hour on the phone fixing something that they cant even do in store!

Jo
Review №42

Knowledgable, Professional, Very Helpful & Great Customer Service!

Aa
Review №43

MacKenzie was very helpful!

Ja
Review №44

Friendly professional helpful service

Ta
Review №45

The best Verizon in town! No wait and very friendly, knowledgeable staff

Al
Review №46

Very helpful

Fr
Review №47

Could not be happier! Taylor and her crew will treat you right

Mi
Review №48

Wow!!!!!! The staff is so friendly and helpful and there was no wait! This is the Best Verizon in town!!!!

To
Review №49

So glad this store opened up. There was no wait and the service was great

Information
13 Photos
49 Comments
5 Rating
  • Address:2510 N 12th St Suite C, Grand Junction, CO 81501, United States
  • Site:https://www.victra.com/?y_source=1_MTEyODg5ODctNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
  • Phone:+1 970-549-3088
Categories
  • Internet service provider
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:12–6pm
  • Sunday:10am–7pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • LGBTQ-friendly:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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