They are violating every covid mandate; not social distancing, not cleaning any of the visibly dirty tables or seating, and they have a tablet that every person signs themselves in on. They have their a/c blasting with the front door wide open, flies are everywhere. They have two employees standing around laughing and chatting while there are ten customers waiting to be helped. They are not serving people in the order they arrived. Theres several elderly men sitting patiently waiting their turn while they help the next person who walks in the door. Shame on the manager of this facility.

Jennifer was absolutely amazing with our upgrades, and changes to our account. She helped us with everything we needed. Very friendly, and very thorough. New store is clean, and the sign-in upon entering is a good idea, along with scheduling an appointment.

The wait was insanely long. We were there almost 3 hours waiting to even get help then 40 minutes trying to handle getting my grandparents account closed because they passed away and didnt even give a refund and it was only the 5th of the month. Not to mention all the problems before they even passed when we very much needed the services they didnt even work.

My internet has been out for 5 weeks. Calling spectrum does nothing. They recommended I buy a new router, so I did; not the problem, nothing works. Unhelpful. Unwilling. Just awful. I can’t believe this company is in business. If I could give them less stars I would. Do not use Spectrum under any circumstances.

A business who claims to have most reliable service closes during the lunch hour?? Really? Who does that? Can you imagine if City Market closes during the lunch hour? Poor scheduling!!! In my small office, we stay open during lunch for the customer.When I walked up I was told I would have to come back in an hour because of their lunch hour. Then I show up an hour later and have to wait another hour to get help. There were many people not happy about the wait either and walked out. Because of this horrible experience and my high cable bill, this customer of 20+ years will be changing all services.

We got here to pick up our equipment because the office is closed on Wednesday which is absolutely ridiculous to do during the middle of the week and there are 20 plus people standing out side in the heat some who had appointments and they took a later lunch and didnt open on time and decided eating was more important then the peoples scheduled appointments like those people dont have anywhere else to be then only 2 employees start working and 3 employees stand around not helping as more and more people come in. This place is by far the worst customer service. The employees are rude and disrespectful. There is no reason a business such as should have every employee taking lunch all at once. A pregnant lady had to stand outside for over 30 mins because they took a lunch during her appointment time. The manager should be doing more for the customers of spectrum.

They only have 3 people working here. The line is out the door and my number in line was 19. Then it changed to 22. Got tired of waiting. I know they would not have gotten to me by 5.00 You cant get thru on telephone either. One lady in line said she waited 5 hours just to talk to someone.

Open sooner than 10 theres a lot of us that have places to go and places to be around 10 AM. Their services are excellent and are on point but they need to open sooner.

The wait was hours long. Drop off kiosk would be great. But staff took the time needed to answer and help each customer. Short staffed only to gentlemen working.

They need more help. Staff nice tho

Went there to drop off my equipment and they lady told me there closed at 6 when the door and online says 8pm. She was so rude and this store needs a new team that can actually talk to people professionally. Id rather be on the phone with spectrum for hours. They are alot nicer.

Nice place I love the pay station I dont have to wait in line.

It was an OMG FING NIGHTMARE 2 hr just to pick up a modem

Since they combined the wireless store with the cable store expect a horrendous wait. Do yourself a favor go online and make an appointment.

Spectrum I cannot believe what core Services they have they should have a lane all the God for people that are bringing equipment back that they can just use their ID sign it off and be done or no you got to wait 3 hours the most ridiculous thing Ive ever seen in my life somebody seriously need to revamp their return and their service somebody with a brain

They are expensive and not that great of service need a different carrier around here

Drove all the way across town to find an hour and a half wait. About 3 door east of Kohls store. Hard to find.

I have grown extremely tired of dealing with the Spectrum tech support personnel. They have canceled my service without me ever putting in a disconnect order, after which I had to open a new account and they had added a service I did not request. Now I have moved and have had to open another new account, now I have no internet service after paying for it. They charged me another months bill after having already paid it, in order to keep using the equipment I already have as well as to be be able to have service. They have taken $150 in two days, and I have no service. I will be leaving Spectrum and will avoid this company.

Terrible service!!! Every single employee at the grand junction store should be fired! They are all in back goofing off when there is 20 plus people in the lobby needing help. None of the employees are fast and motivated. They are so slow and have no customer skills! Terrible Terrible service!!! All of them go to break at the same time and leave one person up at th counter. The whole lobby is fustrated because its taking 2.5 hrs to help a single person! The manager of this location should be very embarrassed and should be fired immediately!

Long you need to have a return center and new service phone separate

Shayla was very helpful and efficient. Thanks!

I purchased a new home and called Spectrum to transfer my services. I spent over 45 minutes on the phone with a representative because he kept trying to sell me things that I didnt need or want. I also secured a new landline phone number from this agent. An appoint was set up for a service tech to come to the new address on a Sunday. The tech arrived at the stated time. He was a very nice young man, but said he couldnt help me because no lines or wires were running to my house. Because again it was new. He called Spectrum and set up another appt for me. I actually spoke to the dispatcher on his phone. She told me that Spectrum would have a truck come out and run a line or wire from the corner where Spectrums service is and connect it to my house. When that was done, they would call me and then schedule the appt. Make a long story short, that didnt happen. After a week, I called about the truck and my service. They couldnt seem to find the original order from the first tech (because someone had canceled it) & so made me another appt for a service tech to come out (again on a Sunday). I have no complaint about the tech who came out. He arrived on time & promptly got to work. He immediately called in a truck to come and hook-up a wire from the corner to my house and then he did the rest of the work. The only problem was he did not have a modem with him. I told him that wasnt a problem as I have the modem from my old house. He said, great, well just use it. Everything was working fine and he left. Because the very first order was canceled, the phone number I was promised was also canceled & evidently given to a new customer already. (I had already started contacting bill companys and also friends with the new number) My phone was working (I could call out & receive calls) but I didnt know what the phone number was! I had to call Spectrum and they told me what it was. Now I am receiving bills for the transfer. I called to find out what I actually owed because I received 3 bills between my old and new account. Spectrum is charging me $59.00 for Unreturned Equipment, the modem! So I tell the representative the issue and she tells me I will have to take the old modem into the office and they will give me a new one! Why would I do this?! Its not my fault the service tech did not have a modem on his truck to complete the job. I gave the rep the serial number of the modem but because she is in billing, she cant tell if that is a new modem or my old one. She told me that I would have to return it and I said someone needs to look at my old account, see the serial number of the modem issued to me at the old address & compare the numbers. Then they can remove the charge from my bill. She told me she would have to have someone investigate this issue and I would receive a call back......still waiting for that call back.

Internet service is very bad, even with cable modem router and cables replaced service drops so frequently during peak hours playing online games is next to impossible. Fortunately they basically have a monopoly where I live so they can put as little effort in as they please. your 100mbps speeds that you think is fast is meaningless when you cant stay connected for more than 30 minutes in peak times.

Very nice and fast loved it

This is horrible internet but somehow the only ones that somewhat works?? We need better internet in the grand valley.

These guys are the worst. They were charging me for 3 months on internet I wasn’t using that I thought I cancelled and they didn’t even tell me to return the gear which is $120 and wouldn’t pay for it so I had to break into my old house just to get the gear. Don’t choose Spectrum

Waited 2.5 hours for the technician to show up to have them finally call us back after calling 3 times to have them say it’ll be another hour. The agents were as helpful as they could be and were patient with us but doesn’t excuse tardiness and disorganized that is this company. They had us reschedule for Saturday so we will see if they can make that appointment on time. Appointments should be honored first, and a heads up next time would be great if you were going to be late.

It is nice to have a Spectrum store for my mobile device! And I just discovered it today!

Best deals I’ve found on home & business internet service! The staff are friendly & extremely helpful!

Study in mind for 2 hours while it was only two employees working and the manager just stood there watching while not doing anything.

Had a problem with my cable I called and got an appointment for a tech to come take a look. Brandon V. arrived on time. It was snowing when he showed up, before he came in the house he put his boot covers on and went to work and diagnosed a bad cable he replaced the cable and now its working great! Very polite and professional

Very helpful over the phone and in store. It’s nice having a fulfillment center to pick up and drop off parts, especially when you do not have time or it is not necessary for a technician to solve your technical problem. They kind of operate as a do it yourself center, when you desire Or have the know-how.

Very nice lady helped me. That was nice.

I am beyond frustrated at the fact that this seems to be the ONLY Internet carrier available in the area I live and I am even more frustrated at the fact that my bill has continued to increase after being a customer for many years. In fact I just had yet another increase this last month. Why is it that a New Customer can sign on and get the same service for HALF, if not more, then what they charge those of us who have been a customer for years? I am on a tight budget and with the exception of cancelling internet completely, I have no other options. It just blows me away ~ If I did have another carrier to chose from I would leave in an instant and I would not recommend this carrier to anyone.

I stopped by to drop off my old modem and an employee very rudely told me to sign in by the door. The way she spoke implied that the sign-in process was common knowledge, its not. There are no signs outside indicating that there is a sign-in process, the only notice is a very small sign inside after the door. After getting inside, my only concern was getting in line in accordance with social distancing mandates.

You check into a computer and it literally takes over 45 minutes or longer to get help. Slow as hell.

This store and management are a joke.

Avoid this place at all costs.

Office is small. Customer services is good. Be ready because it is slow. But it is not the employee....is more the customer. But the employees have much patience

I think it is terrible that they dont open till 10am & the price of service is going high sky! Almost cant afford to watch tv any more. Where is a senior discount?

You need to fire all your workers and hire new ones! they are all too busy sleeping all day in their beds when theyre supposed to be answering phones from home! Youre paying them to sleep!! I know for a fact yall arent busy with other customers on the phone because i patiently waited on the phone ALL DAY for you to answer on the 18th! Ive been calling everyday after that and still no answer! I just called today again and now the automated voice is saying youll call me back but its been all day again and still no ANSWER!!! just close down already if you arent going to be a business!!!!!

This review is for their internet service in Grand Junction, not this office itself. The internet is horrible. Ive literally had more reliable internet in the Peruvian jungle. It cuts out every 1-2 hours.

2 times burned. They are a monster to try to transfer or cancel. When we moved they transferred our services to our new home. The reality is that they just opened a new account and kept charging us. We were forced to pay 3 months of payments and late fee. The second bad experience happened with our business, when we stopped our services. They told us we were paid up, and even refunded us some money. Apparently they didnt get there money situated, because the next bill they sent, (to the address we moved from) was for more payment. We would have paid this pretty small amount, but 15 days after they sent the statement with the new numbers, they sent us to collections. We didnt know this either, because they send 1 letter again to the business location we moved from. There was no real attempt to reach out to us, and very little time for us to correct this debt. For whatever reason, no one reached out to us for over a year. Then out of the blue we get a call from a collections agency saying we owe them money. After going over the details I learned that we do owe them money, and will pay, but found that there was little to no attempt to reach out to us and inform us of the debt. They told me that because the amount was so small it they wrote it off and sent it to collections. Now they are happy to be free of the phone call they could have made or the email they could have sent, and the only thing that is hurt is my credit. This will be the last time I deal with this company with little ethics, and no customer regard. Oh, the reason they get a 1 star and not a 0 star, is because the people you talk to are usually nice. It is the managers, and the policy makers who are all to blame.

Terrible company. We use this company for our internet and phone provider for our business. We are consistently having issues with our phones dropping audio so clients can no longer hear us. The internet is slow, and the modems keep having to be replaced. We have to do hard resets on the devices once a week to get them to keep working. Tech support is a nightmare, and when they finally assign a crew to work on it they are usually backed up multiple days fixing everyone elses devices. This leaves us without phone and internet for days. Switching ASAP!!! DO NOT USE THIS PROVIDER!!!

My finance payment for my s8 and my exceptional unlimited plan combined is under $50 a month. How about this, I have paid enough on the s8 for a upgrade. No further cost. Im going to get my new phone todays. Match that. Thanks spectrum for the internet and wifi also.

Very pleasant experience!

Solved my problem. The only reason 5 stars were not given, was the new equipment was actually pre-owned, (used stuff wrapped in new plastic) was defective and required yet another trip and a few hours with tech support. They initially told me that it would cost $50 bucks for someone to come out to the house.Remember the days when the customer service representatives would own the problem and started with an apology that their software, equipment, infrastructure, billing or human error required interruption of service? Pepperidge Farm remembers.

Very helpful service people. Parking is questionable, but these people take care of your every need. Very knowledgeable desk personnel.

I have used spectrum cable TV and Internet for over a year, at least twice a month I have to call and complain. Play back issues, recording issues, everything you can possibly imagine is a problem, if youre going to waste your money on cable certainly dont use spectrum. Last month when I called I was on the phone for over an hour and I was told I would get a credit since I have had to call so often of course there is no record of that credit, no credit was on my bill! So when I called asking about the credit I was told there with nothing in their records. I have had nothing but disappointment with this service.

I had a wonderful visit and was able to save a lot of money! Thank you Spectrum

I have had little to no problems with this company. Recently, a tree took down the power lines and cable near my home. The Spectrum crews where out here late at night in the rain getting the cable service back up and running. Great job guys/gals!

Its not like all the others i had

Will raise your rates a lot every year.

I am so upset with Spectrum, I turned in my equipment due to financial hardship and they dont prorate the bill. So I am paying for service I dont have through June 22. Then they say call if we dan help. Dont charge me for service I am not using, including equipment. SHAME on you spectrum, we are losing our jobs and business and youre taking advantage. I was going to switch phone to spectrum not anymore and will be canceling my internet. SHAME ON YOU SPECTRUM

I have only gone into this location a handful of times. Usually centered around paying my bill. The staff is very knowledgeable and usually pretty quick about answering any questions you may have.Turn around time was nice and quick. Accepts cash.

Horrible wifi and internet

What a freakin joke! TERRIBLE customer service.TERRIBLE.Argumentative.Condescending.Just trying to set my mother up with phone service at a new nursing care facility. She is the first and only person to live in the apartment. Yet they kept saying the previous customer had to be dis-connected??? What previous customer? After several different attempts, hours of my time, finally someone with a brain could figure it out.If you have any other choice, DONT USE SPECTRUM!!!!!

They were very helpful. The website made me have a lot of questions and they were able to clear it up quickly. I went in bit sure but came out very happy

Prices are ridiculous - particularly for long time customers. If I had more options where I live I would change today! Also, about once a day I get a distorted image for from 10 min to several hours. INSANE. Its nearly impossible to reach a human being to speak to...

Weve had Spectrum tv and internet for a year, and what a RIP OFF!! Spectrum decides what we can watch by refusing to carry certain channels. (Direct TV has a better selection.) Then Spectrum charges insane prices even though we can barely get our service to work on one of our devices, but not on all of them. Huge waste of money, VERY HIGH PRICES. We had Direct TV before we lived here, and I cant wait to go back to it.

I never feel like the person who youre speaking with never empathizes with your issue. I mean, honestly I probably would at best, only marginally care myself. But theyre trained to act like they care,.. Im not. Its the little things.

GO INSIDE the actual office! If you rate this Spectrum office based on calling the national number you arent rating the company, just this office.Jenn was fantastic and so was her supervisor. They solved my problem in 10 minutes, as opposed to the 5 representatives- and two hours on the phone- who couldnt do a thing. Except put me on hold for 20 minutes at a time.If you can, always go into the office. They will fix your problem quickly, efficiently, and in a friendly manner.

Serviced raised to much to pay so moveing to dish spectrums loss

I had the most enjoyable experience Ive had in a long time with someone at Charter/Spectrum working to resolve a problem I had. You have an exceptional employee in Ian and I also greatly appreciated the Supervisor who assisted him with my difficult matter. Her name I believe started with Chris... Anyway, I felt more valued in that interaction than Ive felt in the umpteen years I was a customer with Bresnan, Charter, and Spectrum. Your crew there deserves a full commendation, as far as Im concerned!!!

I signed up for their most expensive fastest internet, and so far every single day Ive had it, my devices will get kicked off the internet saying there is either no connection or not enough bandwidth. The worst part is all the lights indicate it should be working fine, but its not working at all. Customer service kept me on hold for 45 minutes before finally getting to talk to someone. I am extremely unhappy with this company, and if this area was not monopolized by them, I would without a doubt choose another company.

The customer service was great. Very helpful.

Jenn helped up in the office today and she went out of her way to make sure we were taken care of, she was very nice and friendly! I would definitely reccomend her and Spectrum to everyone

Long wait

Staff at the desk are very friendly. Always able to answer any questions

Called to report a problem while my sick father was sleeping.They called back ten minutes later to offer a survey. Thanks for waking my father after I waited until he was napping to call in the intermittent phone/internet service.

Spectrum Internet is the fastest Internet service I have ever had. They are always very helpful and take care of us if there is a problem. Cody Devine is a great worker and very knowledgeable.

Do not, I repeat do not use these guys!!! I moved up to the Mesa and I closed my account and paid in full. Almost a year later I get a collection account put on my credit report for these guys. I call pretty upset they told me I never paid it which I did. After fighting with them yet again I paid them again. They removed it from my credit report then today a collection showed up on my credit report again for them. After being on the phone all day with supervisors I finally just paid them for the third time to shut them up. If it shows up on my report again I will contact a class action lawyer I would give negative 5 stars if I could

Tge customer service in the facility was amazing!

The cable guy spilled candle wax on my floor and couch and didnt say anything. I found it the next day. He also took my remote and wouldnt bring it back. Had to watch the same channel til I could go get a new remote the next day. Gonna cost me a years worth of service to fix his mess! Cant even get an apology! Sadly the only place in town with the internet speeds i need!

Quick switch out of a crapped out router. Polite customer service guy. Just wish the company would sell a cheaper internet. (Just like every provider its cheap at first but then nearly doubles after a year.)

Was and has been a delightful visit!!!

I hate spectrums prices but the person behind the desk was super polite. Thats the only reason I gave 5 stars instead of 1.

I often wait in line for 10min or so but everyone us usually nice and resolved any of my issues quickly

Incredibly helpful staff. No wait in line when I went.

Cable works fine before they start working on the pole after they leave cable dont work thats a shocker

Internet is inconsistent. There customer service lied when I cancelled to move. They said I should cancel closer to the end of the month. Got an extra months bill for 4 days of service. Apparently there month starts on the 22nd??? Swindles. Also since moving my internet company is 1000% better the internet quality is better and faster, the customer service is better, literally everything has been better. If you can avoid this company do so.

Alisha at the grand junction office.the best customer service i can get.. Keep up the good work...

Got to be careful that you dont get carried away with the all the promotions that they have. Before you know it, youll be unable to afford all of it.

I would never recommend this company to anyone. we had there service for one year and the picture on my tv suck and it took them a whole year to send someone out to tell us that they would have to boost the in coming cable so we would get a better picture.we changed to direct TV and when we turned the equipment in to them I was smart enough to get them to sign the paperwork saying so because they sent me a Bill saying we didnt turn it in good thing I had the paperwork saying I did

Horrible service. DVR only works half the time. Been a customer for 15 years abd still get no breaks. Leaving spectrum.

Internet getting slower, roku channel is going weird

No organization, and staff seem to not care in any way. They all seemed like they are just there for a paycheck.

Being from the UK I get asked a lot about my accent. It doesnt usually bother me but when the conversation goes like this, it does.Me: hi in just returning this model, its my fa-Staff interrupts me mid sentence: where are you from?!Me: ... oh, England.Staff: thats so cool!Me: haha yea... so this modem...Staff: what brought you to america?!....

Poor connectivity. 45 minute phone wait. No help.

Service was not as expected.

If there was _any_ company that provided internet speeds as fast as Spectrum does in the area, I would leave them in a heartbeat.Even if it means that I would lose a month that I paid for.Their customer service is horrible.They have had random outages (at 4 in the morning, but that is when I start getting up).In short, if there was a company even _slightly_ comparable in terms of speed, I would switch.And by comparable, I would say at least 30 mbps (

I was skillfully persuaded to move my land phone lines and the Internet to Charter. It was a huge mistake. With more than four outages in about a month, and many hours of no connectivity (phone and the Internet), any savings I was hoping to gain by switching to Charter were quickly offset by many hours of zero connectivity. Charter’s Internet and phone lines through cable turned up to be very unreliable. This level of unreliability renders Charter Communication useless for business purposes and far from merely acceptable for home use.

Im paying more for less service. The receiver is constantly going out meaning no channels available for viewing. It takes forever for the channel guide to activate. I am VERY unhappy with the level of service from Charter - trying to schedule a service technician is almost impossible - there must be a better way.

Charter truly reaches for the bottom in their customer service. We have trimmed our services down to internet only as we cannot get any other internet service where we live. I changed our services my office to Century Link and have been totally pleased with their service. If you live where Century link is available, I highly recommend that you give them a try before choosing Charter.

Super expensive for what it is already, and now you have to pay for some movie channels ala carte which were previously in the package I pay for already...as they so nicely put it... they charge everyone more money being a multi million dollar company nickel and diming it to the top....love cable companies

Inconsistent service. Must reboot system almost every day.

I have repeatedly been called for an account that they cannot tell me anything about because my name is not associated with it. Well, no duh! I have no account with them. I have repeatedly asked for my telephone number Ive had for years to be removed from said account and have been assured it will be taken care of. Please train your people to actually take care of this. I consider it harassment at this point and I will never get your service EVER!!!!!!!

Had no wait. Everyone was pleasant. But like every cable place Ive walked into, you are sure to lose.

Great service, nice and helpful. Was able to set up all my needs in a quick friendly place!

Internet goes down AT LEAST 3-4 times a week. Cable TV is mostly okay - unless its live sports, then it gets pixelated and the audio cuts in and out. I would not recommend this company to anybody. Ever.