Ive had 4 Blood test with different Sonora Quest Locations and this is my favorite. I got lost looking for the exact place but its on the Canyon Springs Medical Plaza. Its the left building, third floor #325. (Check the pictures). I was there 15 mins before my appointment, Wednesday morning and was in and out in 20mins.The best part is that theres no pain! I get anxiety whenever I have my blood drown but I felt a little pinch and have no bruise! I always go home with bruise but not this time. I wish I remember the name of the lady. The receptionist are nice too. Their time gets filled really fast so make sure to schedule early.

I was terrified about bringing our 3 year old son in for a blood draw but this location made it a painless process...I could not have been more pleased with the service provided, from the front office staff, to the technicians that performed the blood draw! 5 stars across the board. Thank you so much!

I called to make my appoint as i left my doctors office instead of doing the appointment scheduling online. that lady was so rude. honestly if my doctor wasnt sending me here i would have hung up and went somewhere else.

You must have an appointment only, which you can do online. The staff was kind and efficient. I haven’t been to place that draws blood be so quick. I was even 10 minutes early to my appointment! I recommend this place!!! I’m coming here next time. Plus the lady who drew my blood didn’t even hurt me...

Was a walk-in and even when nobody was in the room I STILL WASNT CALLED BACK. I was waiting over 2 hours and kept watching them bump my name back to 9th slot! Never even took my info that whole time just a check in on tablet. I should of looked at reviews. Crazy how they can be paid so much to act in such a way. I had to leave due to fasting and being diabetic.

Very weird about cell phones, and I see why. They try to cover up their bad service with rules like this. The front desk was completely rude, and the doctor had very little care for patients. Wish I could put zero stars for a place like this!

I used to go to a different location, where the wait WITH an appointment was never less than an hour. Since this location is by appointment only, I decided to see if it might be any better. I will never go anywhere else! My 5-year-old son and I both had to get blood work done recently, and both times we were in and out in about 10 minutes. The front office staff is actually NICE here, and their phlebotomists are friendly and professional. The woman who did my sons draw was so gentle with him and made sure he felt safe, while also working quickly. The man who did my draw was friendly and conversational, but what most impressed me was his skill. I felt NOTHING with the draw; first time ever!! I didnt feel the needle go in, I barely felt him change out the tubes, and I felt almost nothing when he removed the needle. Best of all, I have no bruise or soreness the next day. This has totally taken the stress out of blood work!!

Dont bother, unless you want to arrive an hour early with your hiking shoes on. Even then youll probably never find the lab without stopping however many people it takes until someone knows where it is in this giant sprawling campus. Theres only one sign youll encounter, and its while still driving, that neither points you toward the correct parking lot nor the lab. Even if you end up parking in the wrong lot according to the sign and mistakenly end up near the lab - which I unfortunately did not do - youll never know because there are literally zero signs for it. Unless youre already a patient of another practice at this campus then they should never accept appointments here without providing detailed directions - although even those probably wouldnt help because none of the buildings are labeled - not even with a number - so theres no way to even direct people there. Then, if by some stroke of luck you run into someone that knows where it is, good luck getting your results easily online. Their useless website directs you to yet another website. Hows that for privacy? And then that website makes you wait an hour after one of those horrible credit-reporting-bureau-fashioned identity verifications that not even you can pass...lmfao Im not kidding...and then cant even display your results giving instead an email address or phone #. Its been a while since Ive had this poor of an experience with a company on so many fronts but these guys really managed to foul up every aspect of our interaction... Good luck in the future Sonora Quest, you really have your work cut out for you.

I arrived early for my appointment. The receptionist told me to signed inn at the Kiosk & then sit down. After 25 mins. the receptionist called me and asked for the doctors order, I gave it to her & I asked her am I be next, she said no, three more people ahead of you. I said, my appointment has passed already. After 45 mins. the phlebotomist called me who did the blood work, who is so slow and even the two receptionist. More than a dozen patients are waiting in the lobby. I think you need to organize your system.

I am what this industry calls a hard stick. Therefore, drawing blood is always a nightmare for me. I feel like a pin cushion. I find this location clean and organized. My favorite person there is a woman named Mary Ellen. She finds my vein quickly and always gets it the first time. She is what I like to call the big guns in this location. She works the front desk and is very patient and friendly. I wait for her as much time as I need because she is that good.

There are three Sonora Quest labs approx the same distance from my house. I always choose this location. Theyve never been super busy when I go (usually late am) & the wait time is 20 min or less without an appt. About a year & a half ago I had a lady draw my blood & she got it on the first try with no bruising. Usually people have a hard time finding a good vein to use. I love the location & the office is always nice looking & clean.

Wow unbelievable. This place is by appointment only and yet we are waiting over 40 minutes. The lady at the front desk is RUDE and unprofessional, to say the least. I will never ever come back here and will steer everyone I know clear of this place. Being nice goes a long way your staff should try it sometime maybe you can get better than a 2 star google review.

If I could give less than 1 star I would. My wife has a serious Thyroid condiiton and has to get her blood drawn often. We have 3 children and I work during the day. Today she brought our children with her to this location, like she has done many times before. However today, was turned away even though she had an appointment. We now have to find a new time (and definitely with a new company) to get her blood drawn which will affect her doctors ability to give the right medicine dosage. I am disgusted by this company and their staff. The way the handled the situation was completely unprofessional. Due to the fact this could have medical complications with my wife, please expect a law suite soon.If you have kids, and appreciate a company that is family orientated and conscience. STEER CLEAR OF HERE.

Front desk check in is rude, appointment only. Really hard to find. They expect you to understand what to do. If you dont have an appointment...they cant tell you approximately how long the wait might be. While I was there...there was no one in the waiting room. All she could say was that I came at a good time....730am!!!!!

Took my wife here for a blood draw, and apparently the staff here doesnt know the difference between HCG (what the doctor ordered) and hemoglobin A1C (what they tested for). On top of this, Barbara the maladroit lab tech bungled the actual draw itself, causing bruising and a fairly significant level of pain and discomfort for my wife. And when she called to discuss this with a manager, she was given the run around on the phone until finally just leaving a message... Which still hasnt been returned.The convenient location is not worth the indifference and incompetence, we will not be returning to this location.

Excellent location! I took my young daughter to this Sonora Lab location before, and they were very gentle and caring with her. My daughter was really scared at the time, but hardly even noticed them drawing her blood.

Clean, prompt and everyone was nice and professional. No complaints.

Well, if you need the people who don’t an appointment to wait at least 2 hours you should inform them when they give you the order! The front desk didn’t say anything !!!! Absolutely nothing ! A white older women who doesn’t have an appointment and was patient ahead of us went in 30 mins ago before they finally call me? what the fun? Is this place also racist? I will never come back here,Previously, brought my one year old here to do a blood test. A nervous and incompetent Phlebotomist tried two times before they finally call in a supervisor ！ if you know you can’t do it , why not ask for help ! ?

The staff is always great and if you make an appointment you get right in. I get blood work on a regular basis and I wont go anywhere else. Im not sure why their rating is only a 2.2, but I think people get frustrated when they have to wait, but SQL cannot control if they get a ton of walk ins and the wait times get long. If you make an appointment your max wait time is only about 15 minutes.

This organization has the worst business plan I have ever encountered. Customers are expected to learn all their rules before arriving or they will NEVER be seen. Staff really act like your bothering them. It’s too bad that insurance directs you to a lab that you MUST use. No one would ever choose to come here. I would rate them zero but it only goes down to one.

If I could give less than a one star, I would. This facility is the absolute WORST facility Ive ever been in contact with! If you have blood work than needs to be sent to your Dr. In a timely manner, or at all... find another establishment ASAP. NOTHING IS TIMELY. THEY DONT ANSWER PHONES AND THEY ARE ALWAYS SHORT STAFFED. Theyre unbelievably unorganized and have no clue what sense of urgency means, not to mention the rude staff that handles the calls and appts. All the fake apologies to so many disappointed customers should be a heads up to everyone. If they were sincere, the chaos in this office would have stopped when the complaints started and have gone on and on.

A bit of a pain to get to since it is inside of a high rise building by the hospital, so parking is really limited especially in the am. Had a scheduled appt and went back on time. I like that it is appt only..it makes the waiting room quiet. It is not busy like the others where it is standing room only. However I gave it 2 stars because the phlebotomist was not experienced for the position. Young girl that 2nd guessed herself after she stuck me. She could not figure out why blood was not coming out & which tubes to use. Being that I am a nurse..I told her she blew thru the vein & remove it! They need to shadow their newbies a little bit longer there until they feel comfortable or hire more experienced staff. Not good..

Walk ins will wait a least 2 hours the busiest Ive ever seen a lab.

This place was fantastic. My appt was at 10:30, i arrived 15 minutes early incase i needed to fill out paperwork, the lobby was packed, i was in at 10:32 and out by 10:34. My phlebotomist was amazing!! I will never go to another place for bloodwork. Thank you guys!

Walk in sign in pee in the cup. 15 minutes back in my car.

Had an appointment there today at 7:30 am, got there and checked in. There were another 5 or six people who didnt even had an appointment (You can tell as they wrote so on the check in sheet). When I got called in, I told the tech that I didnt have my order but that she could call my doctor to verify it as I get the same tests every year. She said she could not do that as it was against their policy. I explained that I was fasted and had limited time to get tests done as I had to leave and go to work which is why I had made the appointment. She refused to help me which would have taken a quick phone call. I even offered to pay for all the labwork cash just to get it done thinking that maybe it was a hang up over money and again they refused. I called my doctor who then said that it was weird they wouldnt help me as they always transmit their orders electronically. The tech could have verified this if they would have taken a minute to help. My doctor also said that in the past they had gotten calls from other Sonora locations when patients are in this situation and its always been verified with a quick phone call. In the end, I couldnt get my labwork done and was late for work which ruined my morning. My doctor even verified that the electronic lab order went through. Avoid this location in the future. I will not give them my business anymore and will be using a CIGNA chandler lab in the future

Went in at about 3 pm to drop off a 24 hour urine sample and get blood drawn. They were quick, efficient, and clean.

Staff very nice, people who draw the blood are excellent.

Waited for an hour with our newborn in the waiting room, just for a screening (blood test). The wait time is absolutely horrific. I would clear your day if youve got an appointment here.

This place is always super slow there was only 3 people waiting and it took them and over an hour to get to me and its like that every time I go. Looks like its time to find a new lab.

Walked in at noon and havent even been called up to register. The office person tells you to just sign in and sit down. She should let us know we wont have any other conversation with you for at least 90 minutes before we call you up. Extremely slow. The turn around on patients is awful.

If you are OK waiting an hour when they are not busy then this is the place for you. Cant imagine the wait time when they are busy.

Got here at 730 Am. These people are rude. Take them forever to take a drug test. Sonora Quest is bad service. I walked other places it takes 15 minutes. Staff here is horrible.

Front desk staff is rude. Waited over 45 minutes for a routine blood draw and there were only 2 people in front of me. Ridiculous. I will not come here again.

Always busy. Don’t go on Monday or Friday. Computer check in difficult for older patients. Never an appt available on line.

This is an appointment ONLY site. This should be posted on ALL social media so people do not drop in!

We never received the INR results taken April 18, 2016.

Staff is rude and you have to sit and wait a very long time to get your blood drawn.

Ridiculous long waiting time. Only 1 person drawing blood. They have a computer sign-in. Waited 20 minutes just to get checked in. Almost 2 hour wait.

This place closed early. Was told by a very rude person to go look up on my phone an open lab. No compassion, patients, or anything you would expect from a health care professional.

This location is ran very poorly.

I like that its appointment only

Wait time is an hour. No, thank you.

Staff is always friendly

Efficient and knowledgable