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Kens Auto Center, Inc.
501 Edison St, Geneva, IL 60134, United States
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Ma
Review №1

Dave and crew definitely know engines and cars! Trustworthy opinions about repairs and options, and cost is reasonable

La
Review №2

I have been going to Kens for years for both my cars. Teresa and her staff are the best. I know I am getting an honest opinion on the work that needs to be done. They are very competitive on pricing as well. I highly recommend going to Kens.

Sa
Review №3

Ken’s is the best auto shop in the area! Honest and fair pricing. My family has been taking their cars here for 30 yrs and never had 1 complaint. I recommend them to everyone having car troubles

Ca
Review №4

There isn’t enough space or time to provide a full review on how wonderful Ken’s is. This has been our family mechanic since day one. When you’re a customer, you’re family. There is no hidden agenda when it comes to their mechanics. Honest and straightforward answers, which is rare in the auto world. You will not be disappointed taking your car to Ken’s. I guarantee it!

DT
Review №5

In all of my years of driving and having my car repaired. Kens Auto is the best place for caring, honesty and pricing. Most of all fun loving good people.

Ta
Review №6

Teresa is amazing!! my whole family has been going to kens auto for over a decade. she has always gone above and beyond. she is an amazing mechanic, honest, will never try and take advantage of anyone, and has great customer service. i would never go anywhere else. :)

An
Review №7

Prompt Service, Trustworthy, Fair Prices and very Knowledgeable. I highly recommend.

Ga
Review №8

I have used Kens for 30+ years and recommend them to my friends and family. They are a fantastic auto repair business. I highly recommend

Da
Review №9

Theresa is amazing. Great work for the right price. I highly recommend Kens.

Am
Review №10

The team at Kens has helped our family greatly, with our auto needs. From honesty of what needs to be repaired, to the integrity of the work, Kens Auto is the best choice in servicing your vehicle. We saved a lot of money, over dealership repair quotes, and the work was done with care. Very happy customers!

co
Review №11

This is WAYYYYYY Over due!!! Kens has been the family repair shop for too many years to count. Many, many times Teresa and the team has gotten my(very)-not so new lol-cars back up and running. I was taught that you are either on the FRONT side of maintenance or the BACK side and if you are caught on the Back side you will NEVER catch up!!! This is the most fair and conscientious repair facility bar none! Just a few days ago one of my vehicles was throwing faults and I suspected the AC condenser fan. The Car is a 2008 Kia Sedona with 200,000 serviced through their shop. It turned out to be both fans and the module. Was working due to air over the radiator on the highway. The car is in really great condition due to doing what is required. I have a daughter with Special needs and this is a vital tool in the arsenal!!! This little story should let you know the kind of shop this is. I dropped off car after looking at it myself and I noticed that the Oil change place I used before a Michigan Trip a Month ago only put 2 out of the 4 appearance bolt back on. I didnt tell Kens that when I dropped it off. When I picked it up for all the AC work There were two brand new bolts installed NC and I only noticed that when I opened the hood when I got home to purchase new ones myself. Its the stuff that you do not see that sets them apart! I also just recently purchased a 20 year old Truck to back up the Van or at least give myself a loaner during times that the van goes down. Teresa looked it over for me and it turns out that due to her teams constant tutelage I didnt do to bad and we are currently working from a small list of mostly wear and tear items to make it more up to the vans speed. Simply an extension of your family and a trust blanket!

Ma
Review №12

I think Kens Auto is GREAT !!!I have been a customer for over 20 years and I trust nobody else to repair my autos. Theyve worked on many of my cars from new models to classic (1954). I have full and complete faith in Theresa and her staff and if she says it needs something... so be it!I heartily recommend Kens Auto Center and sing their praises whenever I can.Robert D.

Ke
Review №13

I have been going to kens auto since the late 90s their was not a problem that I had they couldnt handle..between her and pat their is over 50 years experince.....the thing that really impressed me was ken or theresa never tried to selling me something I didnt need ..thersa has been apart of the shop long before I was a customer.. the cars they have worked on 2 3500 chevy work vans chevy impala toyota sienna Ford mustang f150 their are a few more..... the 2nd thing that impressed me theresa did the best she could to get my work vans on the road assp...... Theresa was able to repair my ac lines on my sennia anyone tired with Toyota of st. Charles bs.this is a great option..... if you want to be able to say my girl mechanics is better then your boy mechanic..... well except pat of course...she wont make you a liar

Ma
Review №14

Kens is a great place. I have been going here for years. Theyre honest and skilled.

Sh
Review №15

Always honest multiple occasions Ive seen it. Not the cheapest I suspect but honesty makes it affordable. I love supporting them and they get things done quick.

Jo
Review №16

First ever visit today. Loved the people; very personable. I will be returning.

Me
Review №17

I have been using Ken’s Auto Center for 36 years and have always been impressed with their level of expertise, the quality of their work, and their prices. I have trusted them with my cars and my children’s cars! Dawn is always courteous when I call and Theresa and all the mechanics are knowledgeable and go above and beyond to provide excellent service! Thanks for al you do!

St
Review №18

Trustworthy people. They helped me out when I was stranded. They could have screwed me over but took care of me.Please go!

An
Review №19

Ken’s Auto is a great local business! Quality repairs oil changes any thing you need! Think Ken’s!!

J
Review №20

Fantastic service. Very fast. Super affordable. Cant go wrong with this place.

J
Review №21

Good people! We have trusted them with our cars for years.

Th
Review №22

They/Ken’s Auto has worked on my sons car in like July 2020. Tried to turn it into a BIG Repair.(Basic Up-sell) I declined to agree to any further work on my sons car ! I told Teresa/the manager that I wanted to get a 2nd opinion. At the same time, Ken’s Auto was also working on my 2005 Ford F-350. (Rear differential gear replacement)I purchased and supplied the ring & pinion, the seals, gaskets, all needed except the gear oil.Teresa/The manager was already giving me the runaround about “my sons car” ! So, I was very Leary of that situation ???? Ken’s auto called me and told me that my Ford F-350 is completed and ready. (I saved all texts and voicemails) I gave my Oldest son my credit card and he went to Ken’s auto to pick up the F-350 and learned that the battery was completely dead???(I was NOT there for delivery & final payment)After I spoke to my son on the phone, he took some jumper cables from my service van and connected between the van and the F-350. He successfully got the truck started. While driving the truck,(AFTER PAYING IN FULL) he learned that the rear end was slipping and something was rattling in the pumpkin, where the ring and pinion is housed. I immediately got on the phone to reach out to Teresa at Ken’s auto.After a long discussion, I was told that the truck battery was dead and they could not test drive it? (BIG TRUST ISSUE NOW)“This is an automotive Repair shop”, right???And I know for a fact that it is protocol to test drive any vehicle that is repaired by any automotive repair shop, prior to the release of a vehicle ! (this protocol is done for confirmation of repair work and for any liability/liabilities of safety and roadworthyness of delivered vehicle)I confirmed “Auto repair delivery protocols with my local Ford dealership” ! So now I have two vehicles that are still not right or repaired. My Ford truck was making such a bad noise in the rear end, that I thought the drive to the Ford dealership could make it worse? So I had to have my Ford F-350 put on a flatbed and taken to the Ford dealership. ($150 tow bill) And it was a good thing that I did. Because everything that Ken’s auto installed was not properly torqued in place and shims were falling into the pumpkin, knocking it out of balance.So now, I had given up all hope with Ken’s auto doing a quality job on any more of my vehicles. My 2005 Ford F-350 was taken to the local Ford dealership and the rearend/ring & pinion has been adjusted and re-installed properly with no other rear end issues ! I have documentation and photos of how the rear end was installed, incorrectly by Ken’s auto. I supplied all of the parts to do complete rebuild. (Again. Ken’s auto supplied gear oil.) They were also supplied with a new differential cover gasket. But Ken’s auto, never put the gasket in place.??? They just put silicone on it and it look like a hack job! Ford dealership installed the proper Gasket to seal the differential housing properly ! And, now I have a transmission problem with my Ford F-350 ? That is going to cost me over $4000 now! But, I’m not going to point the finger at Ken’s auto. Ford dealership says that it would be hard to say that they did any damage to the transmission? But it is noteworthy, that my “D” drive gear is now completely gone ???I immediately contacted my bank and have stopped the credit card payment to Ken’s auto services and repairs.Note: KEN’s AUTO STILL HAS MY SONS CAR ON THEIR PROPERTY AND WILL NOT RELEASE IT ??? I told them as I stated in the beginning of this review that I wanted to get a second opinion on the repairs, Ken’s auto was claiming to be needed ? (My Sons Car)I WANT MY SONS CAR AND IF KENS AUTO REFUSES, AGAIN TO RELEASE THE SAID CAR ?I will have no choice but to take legal action, that will only cost both of us more money. But, I’m sure a good attorney can make a case for punitive damages by this company? Considering what was done to my Ford F-350 and documented by the local Ford dealer !!!!And especially, not even test driving the truck to see if it was safe to go on the road?

Pe
Review №23

Best mechanics around. They are absolute life savers and deliver on their promises. I will be a lifelong customer.

Da
Review №24

What a great experience I had getting a strange noise fixed on my truck! I thought it was the water pump and it ended up being something else that was easier to fix! The repair was done quickly and fairly, Im super happy with everything!

Ma
Review №25

A Geneva resident recommended Ken’s Garage and I am happy to say the recommendation was well merited. I received great service. They were able work me in on the same day when I explained the relatively simple problem. They were honest and reasonable in their work, and they provided a detailed invoice with the work done. I’ll be sure to return when future needs arise.

Ch
Review №26

I live in DekaLb, but work around the corner from this hidden gem. All my co-workers pointed me in their direction and hands down affordable, reliable! They took care of brakes all the way around and oil change on my 2015 Jeep!Thank you! I will be referring and a returning customer!

Te
Review №27

This place is the best! Weve been going to them for a few years now, and they always do an excellent job. Recently my car was having some trouble starting. They got me right in, had the issue fixed by the following morning, along with my front brakes and did an oil change, all at a reasonable price!

Me
Review №28

I needed some parts on my car replaced and the people I spoke to here were friendly and helpful. They did a great job and the price was very reasonable. I would definitely recommend them!

Mi
Review №29

Everyone that works there is awesome! They are very accommodating. Ive been coming here a very long time. Teresa and the whole crew are very knowledgeable. Definitely recommend Kens Auto.

St
Review №30

Always great service at a very reasonable price

Ka
Review №31

Have great confidence in this place.everyone friendly and courteous

Ji
Review №32

Best mechanics in the Tri Cities. Theresa and her team are high quality, fair priced and trustworthy. Been a customer for 15 years.

Mi
Review №33

Just came out of my 2nd time going here. All I can say is if you own a car, take it to this awesome place. No BS, great price and its just a painless experience every time.

Ba
Review №34

Excellent service! We called them and requested assistance after our car broke down on the side of the road. Not only was the staff very helpful they got the car working the same day and their price was favourable

K
Review №35

Theresa takes care of both my vehicles as well as the vehicles of other family members. Theresa and the staff are very helpful, knowledgeable and trustworthy. They always answer all of my questions and would never recommend something that my vehicles dont need. At the end of the day, they are just honest, hard working people and they take the pain out of auto repairs.

Sh
Review №36

Weve been bringing our vehicles to Kens for 25 years and would never go anywhere else. They are honest and reliable and always have our best interest in mind. They are simply the BEST!

Vo
Review №37

Great Service. I cannot recommend this place more. They are very friendly and helpful.

An
Review №38

Great employee service. Repairs completed timely. They accept cash.

Am
Review №39

So impressed with this shop! Very up front about what was wrong, good pricing, and fast. Running much smoother now—thanks again!

Li
Review №40

Love KENS.....like FAMILY!

Ma
Review №41

I have taken all of my vehicles to Kens for 15+ years. They are great. Quick turnaround, reasonable prices, outstanding repairs, friendly and VERY knowledgeable employees. It doesnt get any better than Kens.

El
Review №42

Trust worthy auto repair with outstanding service. I have been taking my Jeep there for several years now after they fixed a chronic issue the dealer & another local shop couldnt fix. I highly recommend Kens Auto Repair!

Ma
Review №43

Best auto center in Tri-City area, workers are thrifty and timely. Could not recommend any other auto repair center!

Fr
Review №44

I trust these people more than any other auto repair place I have ever been to. I have recommended them to family and friends. They are honest in their assessment and very fair with their prices.

Ar
Review №45

Amazing, affordable service.They dont scam you like other auto shops do. Thank you guys for repairing my car!

Vi
Review №46

Theresa & Dawn are great! Quick response time on estimate of what work needs to be done &ALWAYS a fair price! Our 16 year old Nissan still runs great thanks to Theresa!

Ka
Review №47

The BEST place for car repairs. Honest and friendly service and they wont sell you something you dont need. Great place!

Du
Review №48

Always great service and reasonably priced. They are very up front with you and unlike other repair shops, they tell you the truth. My wife and I are extremely happy with Kens Auto Center.

Jo
Review №49

Great, Knowledgeable !! They were honest and 1500.00 less than the dealership I used to take my car. TOP NOTCH PLACE!! This is truly a hidden gem!

Te
Review №50

Great work. Trustworthy!

Gr
Review №51

One of the most reliable,and honest mechanics in the kane and DuPage County Areas ,Ive been bringing my cars, and trucks there for over 10 years awesome customer service .Greg J

Ti
Review №52

Great work. Very fair prices.

Je
Review №53

Great staff, reasonably priced

Ma
Review №54

Excellent work!!

Ca
Review №55

They never paid attention to me and they checked my car and they didnt tell me what I had, I asked them and they didnt tell me anything and instead of a workshop, its a mechanics school for women, thats what I looked at.

Information
39 Photos
55 Comments
5 Rating
  • Address:501 Edison St, Geneva, IL 60134, United States
  • Site:https://kensautocentergeneva.com/
  • Phone:+1 630-232-9800
Categories
  • Auto repair shop
  • Auto parts store
  • Brake shop
  • Oil change service
  • Wheel alignment service
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–6pm
  • Sunday:8am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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