Been going here for years. sometimes they are rude sometimes they are not, depends on the day. today their card machine wasnt working & they were very mean to me about it as i explained i only have a PayPal card, no bank account, only a PayPal account (on my phone) i showed them i had $30 in my account & it wasnt working for a $20 bill. they pretended they didnt understand all of a sudden & just ignored me until it finally went through & then they pretended like they didnt do anything wrong after treating me terribly. i asked the same question did it go through? atleast 10 times and all the workers looked at me like they didnt understand. it was truly cruel. i pay good money here & today i left in TEARS. never coming back & i suggest if you appreciate common courtesy to customers you shouldnt either.

I didn’t get what I asked for. Not even close. Do not come here.

Very clean. Always willing to do nails even if client arrives at 650pm.

Heidi does a fabulous job everytime.

The first time I went to Heidi Nails was on a Friday. I got shellac nails mani and on my toes without a pedi. It was 32$ and I tipped them 5$. Two days later, my cuticles were sore and broken out and my light pink shellac became extremely discolored. I was representing my medical school in Washington D.C. and meeting with senators and representatives of AR and very embarrassed.When I got back, I went to nails by Heidi and told them what happened and asked them to redo them. They told me “it was my own fault” and I would have to pay the full price. I asked them to take them off and just put a clear coat. I was extremely frustrated when they charged me 15$ just to do this. I wish I had gotten pictures of how awful my hands looked but here is after their “manicure” (even though she didn’t cut my cuticles back or put lotion on my hands or anything!) and 15$ clear coat... I likely won’t go back due to the poor customer service. Check out the pictures (hopefully google approves them bc they’re not posted right now).In the past, multiple nails salons have fixed my shellac if it became discolored, especially in such a short number of days! I would not recommend this place.

Such nice ladies and the place is so clean

Wonderful work no wait amazing place

My nails are always very professionally done and I never havw issues. I love the girls there.

They did a great job

I have visited twice. The first time was amazing. The second not so much. I was charged extra for the same work I had done the first time. I asked why, the lady suddenly pretended she could t understand English. I just walked out. I will not go back.

Love Heidi... she rocks!!! My mom said she hung the moon !!! 4th of July nails... mom and me!!!

Prices have gone through the roof. Pedicures are short and not worth 30 they now cost - last mani pedi was 50 bucks. I had dip once and bled for days from them using the drimmel to remove the dip off the skin. Oh they now charge to remove your shallec even though they are the ones that did the work and this is new. Natural nails down the street is awful too. Any good salons in town??

I have been going to nails by Heidi since 2012 in the last year all the staff has been replaced and the service and quality is gone down hill. The last three times I have gone I have had to go home and redo the mess! They have made me bleed and ruin the paint on my pedi and made me pay to fix it! I’m so disappointed I will not be returning.

The staff is incredibly rude, and they added $10 extra to their tip!!! I noticed it was charged to my card when it went through the next day. My pedicure was extremely short, and she was really rough when she applied my acrylic nails. Two of the nails were put on crooked. She yanked my hands and rolled her eyes at me several times. Highly do not recommend.

Used to be very good but now the staff is not very friendly and didn’t even apply the color I picked.

Great nail place! They are always very friendly!

Worst place Ive ever been. I got the dip on my fingernails and it was the worst job ever. Looked like someone stuck play doh on my nails and then made it shiny. Not sure how they have 4.3 stars. Also, she drilled into my skin....twice. Absolutely horrible experience. Do. Not. Go. Here.

When I went there the first time it was great! She did a wonderful job! Yesterday I went in there and got my nails filed and dipped. The exact same thing that I got the first time from the exact same lady. This time however, she cut my finger digging at it with the cuticle clippers, did a horrible job with the dip powder, left polish all over my cuticles, and charged me $10 more than she did last time. When I asked about it, she went from understanding what I said perfectly to not understanding a word. To make it worse, its been 24 hours and three nails already have the polish half chipped off.

I absolutely love this place.been getting my nails since 13 now 41 Hedi and Kim I recommend to my kids mom sister all now good

Had the pedi/manacure. The staff is very attentive. Loved the pedicure.

Had my nails done. Good job, very nice.

No disappointments here! Kim was excellent & very friendly!

Just love them!

Best nail salon. always clean

I’ve gone here for about 3 years to get pedicures. The only problems I’ve ever had are them being to rough, until last week. I have swollen, red, blistered, and itchy feet due to a foot fungus I got from going there. Very disappointed.

I would not even give this 1 star but I think I had to choose to leave a review! To make a very long, and painful short... I wouldnt recommend anyone going to this salon. They hurt my nails and cut up my cuticles pretty bad!! They didnt speak English, they didnt have proper hygiene for doing nails, and they were just rude. Whats worst is 3 months later my grandma got her nails done and she was all cut up and bleeding when she returned from the salon. I was so upset at what I saw and when I asked her where she went... Heidi Nails and they charged her, and forgot they actually told me 20$ and charged 30$. This place should probably not even be open.

My favorite nail place in Fort Smith! I never leave disappointed!

They are the best! They have been extremely busy lately when Ive gone so its best to make an appointment.

Very fast and friendly service

Nice friendly clean nail salon.

Heidi listens & even tells you, If you dont like something, tell me and Ill make it right! Dont get that every other place. Thank you Heidi!!

Very busy...owner Heidi is very good

Price is different every time I go there.

Melissa

Love this place!

Great little gem,

Very clean with friendly staff

Great