By far the absolute best nail salon in Fort Smith!! Highly skilled staff, BEAUTIFUL PLACE. I am lounging on a massage chair to get the best massage and foot care. I would recommend this place over and over again. Im not one to take the time to write reviews but this place is so good! The owner is also great to talk to and very cute! Love the Nails by Susan family, theyve got a customer for life...

Absolutely a great experience for me and my others. Every employee at Nails by Susan takes pride in their craft, its truly a work of art. The nail technicians who handled us were very professional, careful and attentive. My other person also received the best custom art for her nails. I would recommend them over 100 times. Use Nails by Susan for your next visit!

First visit today, and it was wonderful. The ladies made me feel welcome, warm atmosphere, very clean and I would highly recommend this salon. Definitely will be going back!

Came in late for same day appointment but staff still welcomed me. Very friendly staff and clean salon. Definitely recommend ❤️

Im not sure who did my nails, but they did great as well as the person who did my sisters nails who also havent had problems or issues with their nails. Will be coming again!

I left with the ugliest nails I’ve ever PAID for. If you can’t do what I ask don’t tell me you can. Will never be returning I’m very upset. I wouldn’t get anything done again here .

Very nice people but they are in a hurry to finish and cut corners. My daughter got gel for her fingernails and they filed her nails after putting the gel on didn’t clean the corners...very sloppy work!I got the pedicure and she did a sloppy job no base coat, no cleaning around the corners. My son got a manicure and his nails weren’t cut straight he has a nail that they cut crooked. Sadly we picked the place because the 5 star rating my daughter saw but after looking at it, it is just 1 review...

Usually have a good experience. Recent went and it was horrible. My daughters nails are still bleeding and sore. They rushed through the whole process and burnt my daughter with the rocks during the pedicure. We will not return.

Very unprofessional! This place does not care about keeping costumers as regulars. I’m so upset 😞 there’s just no where decent in fort smith to get a pedicure. This was supposed to be a special last pedicure before I give birth and it turned out awful. When I walked in The staff was laying around sleeping or on their phones... something told me “just leave” but I didn’t. My pedicure was done quick and sloppy. She just cut my nails without asking and then didn’t even file them neatly. My cuticles were only trimmed around my big toe and not my others. When I was done she told me to put my feet under the light, but never turned the light on for me and I had no idea how. Instead she just went and sat down on her phone. I ended up just leaving after about 10 mins and didn’t put my shoes on until an hour later but when I did they completely ruined my paint job because it was done so quick and sloppy without the first coat having any time to dry.

Super clean and very friendly!