Thank you Paul at EG KIA Service! Fixed my problem ASAP! Fast, friendly, no frills service.. Cant ask for more.Liked the customer lounge area, plenty of room to get comfortable to work while I was waiting!

Had an awful experience today. Brandon the sales person was cool throughout the test drive part. He then proceed to run some numbers and I said to him i will be back with the wife to finalize the deal(I really liked the car and planned to buy in the afternoon when wife gets off work). Boy did I stir up the hornets nest. The Sales manager showed up and literally pressed us to sign the deal with his awful sales tactics that didn’t work out. I changed my mind because of the Sales manager Dong Le and walked out of there and will never return.

Brandon Calloway is AMAZING! My husband and I have been looking to get the Telluride SX and thought it would merely just be a dream, since it was a very sought after car. Brandon was a blessing in disguise, he came into our restaurant and hit it off with my husband and we found out he is from Kia. He helped us every step of the way, communicating clearly everything we needed. I highly recommend him to anyone looking for a new Kia. And Sandy helped us out with all the paperwork. She was wonderful and charming! The entire staff at Elk Grove Kia were very friendly and helpful.

I bought 2 Kia Sorento’s here. And had the best service here for many years. The dealership went through many owners, all good except the last owner. Who set this place up for failure.Getting rid of the skilled mechanics, hiring minimum wage unskilled mechanics one who broke my a/c and said nothing. Also the service manager who did the same, who new I was upset but never reached out.So it cost me $900.00 plus. To fix it elsewhere even though it was covered under my extended warranty at Elk Grove Kia. I could not trust them with my car again.I reported it to corporate who did nothing to my knowledge guess because this owner owns 12 dealershipsFind a dealership who respects you and their employees. And you’ll get good Honest service.This was a simple recall request taken to Kia if Elk Grove on 10/15/20 and when I called them on it they couldn’t find the paper work in the system. And the recall was not resolved then.

Highly recommend Kia of Elk Grove but especially Brandon Calloway. He went above and beyond to show us all of our options, he was very patient with us and just an amazing salesman all around. I will definitely be returning to him specifically the next time we are ready to purchase a car.

I had a great experience there. As soon as I stepped out onto the lot a salesman named Austin helped me from start to finish. Usually, Im indecisive, but he helped me pick out a car and test drive. I absolutely would recommend it, and if I need a car in the future Ill be coming back!

Great Service. Wonderfull staff who are very knowledable and professional. Worked hard to provide a great deal. Love my Kia Telluride

I bought my 2015 kia optima sx turbo from here and paid it off within 2 years. And every time I go in for service theyre customer service is normally pretty good. My only problem is when they wash your car without asking and when you get your car it has water spots, has smudges from dirty rags they used. That to me is unacceptable. And they even have a detailing person who details cars for them.. This isnt the first time. Normally they ask if I want the car washed n I say no for that reason. And once again it happens. Now I gotta have my car detailed because of the water spots. Thank you. Hope this helps you guys. 🙏🏾🤙🏾✌🏾

My son is buying his first car from Elk Grove Kia. Everyone was awesome!! Dung Le was extremely funny and made us feel at ease and welcome, plus bought us lunch!! Tammy is great and checked in on us often. Austin was also helpful and even loaned my son his phone charger during the test drive. We will most likely return for the next sons car. Thanks again!!! 🎉❤

Dung and Jimmy are the best. I was having issues with honda and their team. I talked to my family. And they suggested i go to kia Elk grove. And i did. And as soon as i walked in I was helped. Everyone was so nice. Dung and Jimmy helped me. I traded in my honda si for a 2022 kia stinger. I never thought i would be able to get a car like this. But they are the best. I am so happy. (Picture i took to the lake )But this is my new car. If you go in ask for Dung , best experience ever.

PAUL AT DESK, ASSISTED US. HE IS AN ASSET TO ELK GROVE KIA. HE WAS SO VERY HELPFUL ANS EXPLAINED EVERYTHING. APPRECIATED THAT HE WAS FRIENDLY, INFORMATIVE, HELPFUL, WITH GOOD INTERACTIVE SKILLS AND ESPECIALLY, PATIENT.GOOD EXPERIENCE!!!!!!!!👍☺

I came in with my sister just to help her look for a car. She got her new K5 and I got a gorgeous Telluride! 🥰 the staff was wonderful! Thank you Austin, Dung, Jimmy, Cedric and Sandy! You guys rock! With my new born baby I have all the space I need for my little family and I could not be happier!

Brandon Calloway was my salesman!!! He was very professional, kind, and knowledgeable about the vehicles. He even had the vehicles I was interested in waiting so that I could test drive them. Everyone at the dealership was kind and down to earth. I really was treated like a part of the family. Brandon did not hound me and just let me take my time!!! If you are looking for a car, please come and see him!!! He will treat you well, and you will be glad you came to Elk Grove Kia!!! I love my K5!!!

One Mr. Austin Quigley helped me in my car buying decisions recently. he made it quite an enjoyable and informing process. I realized that there are many factors that come into play when buying a car. Austin made it easy, reassuring and maximized my confidence in buying from Elk Grove Kia. Thank you Austin! I will be back because of this salesman.

Austin Quigley, he’s a very good salesman. He’s been helping me find a car since the beginning of the year. He’s very respectful and a great communicator. If you guys ever have a chance to met him, you better pick him because he’s an amazing human being and will help you throughout the process.

Elk Grove Kia was a fantastic experience. I came in just to look around, and Charles helped me greatly by answering all my questions! I will definitely be coming back when I’m ready to purchase a car!

Elk Grove Kia was fantastic. Brandon showed us all of the features for the cars we were there to see. And started all the numbers while we were on the test drive. He was very helpful, and they offered us a big discount. The financer Sandy was excellent and was patient with us and our 6 week old son. The manager Dung Lee was incredibly nice and gracious with our young family. I highly reccommend this dealership!

Very rude at the service department, two of the staff there were very rude if you’ve had a long or bad day learn to handle it without taking it out on others!!! I didn’t see the service department staff from before which were awesome totally dissatisfied.

My wife and I were looking into a bigger SUV, particularly the Telluride. Upon arriving at Kia Elk Grove we were welcomed by Brandon Colloway who is a Sales Associate. With Brandon as our guide we had an exceptional experience. Brandon exemplified what true customer service should look like. His knowledge of all Kia vehicles made decision making smooth and never felt he was pushing/pressuring us into something we did not need. While we spent a majority of our day at the dealership going through details, coming and going, Brandon was patient and got us all the answers we needed before we decided to close the deal. We ended up purchasing the 2021 Telluride EX Nightfall Edition. Brandons communication after purchase was on-point, he checked-in to see how we were adjusting with the new vehicle and had speedy follow-up responses on any questions we had. We absolutely love the new Vehicle and are beyond grateful for the experience we had with Brandon. I highly HIGHLY recommend asking for Brandon if you go to Kia Elk Grove should you have any interests in shopping for a new vehicle.

Bought my 2021 Kia Soul from this dealership where I met this awesome sales man Brandon. He help me well throughout the process of getting my new soul. Best customer service and he got all the answers to ur questions on hand. If you guys need to go shop for new rides highly recommended to this dealership and off course to this sales person Brandon.. thanks a million Brandon for ur help and wonderful service.

Listen, I get it. It’s early in the morning, few to no clients. But employees have to be aware when clients are present. Come to work and be ready to be professional. Whether you’re from the service department, or a salesperson, dropping F bombs every other word at the top of your lungs while in your office by the showroom floor while someone else’s music is playing over the piped in music, it is not a good look that early in the morning or really ever. (I know a lost car key is expensive, but wow, I’m sure it will turn up) I’m just suggesting you be aware of your surroundings. Even if it’s a few customers, your actions in that moment reflect negatively on your business. I have a feeling there was a major change in staff because just a year ago, this was never an issue. I would just suggest management make a few more housekeeping changes of fine tuning. I over all still had great assistance in the service department, and it was only a handful people who made it a little uncomfortable to be present. There were others who were in fact professional and courteous, made sure I didn’t need anything. Check in and check out at the service desk was stellar as always. It just sucks that their great service and professionalism was overshadowed.

Good experience thank you Jimmy Cedrick and Dung! Special thanks to victor and The sales team. I was able to trade in my car for something I wanted. I recommend these guys to get the job done

As a previous car sales person, I have high expectations when coming to purchase a vehicle. My husband & I are extremely satisfied with our experience. Branden Callaway went above 7 beyond with his service during & after the sale was made. Dung & Jimmy Rivas were able to get us an amazing deal on exactly the car we wanted. Sandy Rubino thoroughly explained everything during the signing process, making us feel very confident in our purchase. The entire staff at this location is wonderful & will go out of their way to make sure one of the biggest purchases a person can make in their life is a great experience. this location is almost an hour from where we live, but will be the only Kia we ever go back to.

Sam and Sedrik made my car purchasing experience amazing! Usually looking for cars and filling out paperwork and everything stresses me out but Elk Grove Kia was super easy to work with. shout out to Sam and Sedrik for being amazing. my parents will be back shortly to get a telluride

Elk Grove Kia is a great place! I checked out a vehicle on there web site called them up and they had it waiting for me. Eric helped me out and the process was smooth and easy. The whole staff is very nice and there’s no pressure. I will definitely be buying from them again in the future!!

The people in there is so nice. I just bought a car from there with help of Brenden, and he helped us with everything and we got the car for nice price too.

Recently bought a car from them. They were great to work with, especially Victor! Everything went smoothly and I never felt pressured. Everyone I interacted with was very friendly and personable.

I appreciate all the help At Elk Grove Kia, Brandon Calloway and his Sales Manager Jimmy Rivas for getting me my first car. A certified Pre-Owned 2018 Kia Optima. It was an amazing experience all together, make sure to ask for Brandon when you get there.

Gave an offer. Salesperson said it was accepted. Then Finance guys said no offer was not accepted. Couldnt believe it. They need to be retrained . Not acceptable.

My wifes car needed a recall certificate and the day she called they accomdated her. Washed her car and was very courteous.Joycelyn was able to renew her registration. Great job!!

My wife and I were in the market for a Kia Telluride since last year. We window shopped quite a few other Kia dealerships and were kind of put off the shopping experience with Kia until we made it to Elk Grove. Our entire experience at Elk Grove Kia was top notch. It started with an inquiry over the phone to what Telluride models were available. I was then put into contact with Brandon Calloway. Brandon went above and beyond with assisting us. He sent us pictures of each Telluride SX model they had on the lot.. both exterior and interior. He then answered all questions I threw at him regarding the vehicle. This helped to narrow down what we wanted. We then made the trip to the Elk Grove facility. Brandon had the vehicle we were interested in right out in front waiting for us. He gave us a tour of the vehicle and the functions and set us on our way for a test drive. We were sold!The closing of the sale was super easy as well. We met with Dung Lee and Sandy Rubino to close the sale and we were off with a brand new 2021 Telluride SX.A big thanks to Brandon, Dung and Sandy for making us feel at home as if we knew each other growing up! We look forward to future purchases through Elk Grove Kia!

Austin was simply amazing‼️‼️ He made my experience so painless. I would definitely recommend him and his services to everyone‼️‼️ Also thank you so much Jessica for helping my husband and I get through our service appointment minus the frustration.

Eric Barrera was very helping in finding my new car, i am very appreciative of everything he did for me and my family and would 100% recommend him to anyone else looking to buy a new car!

Terrible dealership. I called a week ahead to make an appointment to return my lease car. I was told I dont need an appointment. When I came here they told me it will take a while. I sat for an hour and when I asked when will it be done the manager became rude and told me he will not take the car back. I can go anywhere else but here. The rudest customer service experience of my life.

Such an amazing car buying experience. After reading some amazing reviews about the Kia Telluride we headed over to Elk Grove Kia to test drive. Eric Barrera greeted us and made the test driving process super easy. I had a ton of questions after we left that he answered quickly even sending me additional photos. We went back two days later and was introduced to Brandon Calloway. He was also super knowledgeable, friendly and genuine. He helped us get a great deal for the car we wanted. Sandy in Finance was so friendly and funny and made signing for the car super enjoyable. Please visit this dealership - You’ll fall in love with the cars and the people!

I went in and was attended very quickly. They were very helpful very much appreciated tk u

This place is so good best customer service Ive ever had at a dealership are sale associate Walter Isenberg was the best and the manager was so cool and help us out very well I recommend these guys best experience with a dealership that Ive ever had

Great people, no hassle. Let me test drive what I wanted with no bS. Thank you for my Stinger. Dung, Randy, Jimmy and their staff.

Hands down the best car buying experience I’ve ever had. The store was very clean and prepped for social distancing. It all started with a call and ended with smiles from ear to ear. From beginning to end Brandon C. made the process pain free and quick. I appreciate his friendly approach and extreme professionalism. No nonsense, super informative and extremely knowledgeable. He was very patient, offered options and delivered my every need. He has elite communication skills and responded to all my questions (I am very needy) almost instantly. Even after hours!Sandy was the bomb too! She did our docs and that too was a fun treat. If you’re looking to buy a new car please don’t hesitate to link with Brandon C. He’s a genuine person that’s looking to make it happen for you!

Want to thank Eric Barrera and the staff at Elk Grove kia for helping me get my 1st car. Dung le and Jimmy were able to get the loan approved and Eric explain all the features of my forte.I recommend Elk Grove kia for your purchase. In addition to get me a good car I get the 20 year/ 200,000mile warranty

Im here for service and its good always good and this is where we bought two brand new cars from like it

I came in on a busy Sunday. The sales associates Dung Le and Michael was very helpful with my trade-in process. The Lady in the office(I forgot her name, Im sorry) made the signing of the paper work fun and a breeze.Thank you!

Waste of time. They quoted one price on the phone and by email, and then when I drove there the price was over $3,000 higher. They were asking $3000+ over MSRP. I went to another Kia dealership and bought a car that same day for the price that Elk Grove Kia would not accept.

I have never suffered for car in my life until I came to kia.

I never thought I would write a review for a car dealership. My experiences havent been the greatest or have been average. I was shopping for a Telluride and send a request through TruCar. I received several follow ups but one stood out more than the rest. Brandon Calloway from Elk Grove Kia contacted me and I was impressed by his response and follow up. I had no intention to buy until September. Brandon provided me the information, pictures and the best customer service. He kept in contact with me daily and was very flexible with his schedule. He didnt, at anytime, make me feel pressured to buy. He also met my budget. He has a pleasant and kind personality, not like the ones I encountered while doing my search. When I arrived at the dealership to purchase the car Dung Le, the Sales Manger, was funny and pleasant to work with as well. He made my Mom and I feel like family. He even fed us! Sandy in finance was great as well. I was exhausted from a vacation and she noticed it. She made sure that she didnt keep us too long, she made the paperwork process go quickly. Elk Grove Kia has a great team with great service! After the purchase Brandon followed up and thanked us for the business. Even asked if I accessed and set-up the apps for the car. I recommend this dealership to anyone!

I know there is a vehicle shortage and some dealerships are marking up new vehicles a couple thousand dollars which is kind of understandable. Although dealers make a lot of money on new vehicles Elk Grove has the Tellurides marked up over $10,000 above MSRP and are price gouging. It is not worth buying a car here with that kind of price gouging your better off waiting until more inventory is sent to other dealerships who do not try to rip you off.

It has been about 13 years since I bought a new car so I was very nervous that I was going to get cheated or end up buying something I really don’t want or I don’t really need.At Elk Grove Kia that was not my experience at all. Everyone that works at Elk Grove Kia acts as if they are family not co workers. As a matter fact I absolutely found it heart warming when I saw several different co workers helping the finance director walk around the sales floor because she just had major surgery done. Brandon Calloway was the salesman that helped us buy our 2022 Kia telluride. Not only is he a very handsome, he is an amazing salesman. He made the car buying process easy and as stress free as possible. He definitely knows his stuff about the cars which definitely helps when you’re trying to buy the perfect car for your family of 7. I loved how Brandon was not trying to sale me things that I really didn’t need. Brandon took into consideration that I have a big family on a tight income. Brandon was very good to my family and I and he will be the only person that I go to when I have to buy another car in the future. I have to give a shout out the the finance director Sandy Rubino. Sandy took very good care of my husband and I. Usually when you go to buy a car they’re all about making a buck. That was not true with Sandy. She is a very honest, upfront, and a straight shooter, as a matter of fact they call her mama bear because she takes care of all her customers and her coworkers. Thankyou everyone at Elk Grove Kia, Brandon Calloway, and Sandy Rubino for helping my family and I find our dream car. I absolutely love my Kia Telluride.

Not only do I have a beautiful, brand new Kia Soul (at a great price!) but my Big Bro and I had the best car buying experience EVER at Elk Grove Kia. Thank you Brandon C, Sandy, and Dung for making our day 🙏🏼I wasn’t in the market for a new car, but my beloved 2011 Ford Explorer was killed by a Giant Redwood tree during the Wed (1/27) storm. I’m widowed & a Special Ed teacher, so my budget is tight. I looked at Ford prices and their warranty program... it was not going to work for me. Elk Grove Kia not only provided a superior product & warranty program... they made car buying FUN. Thank you Team, especially Brandon C. You are a very special person who truly cares about people... don’t ever lose sight of that grace & wisdom ❤️🐹

Fast and friendly parts department.

Customer service was amazing loved it felt very comfortable and welcoming and Austin was a big help when we buy a car we will definitely be back.

Shout out to The whole staff who made my kia happen! brandon, jimmy, dung, cedric and mikey I took home my new K5! i couldn’t be happier with all the hard work! thank you 😊 guys!

When I got there the people were very welcoming and friendly. I’m a first time car buyer and Brandon and dung helped me out a lot. They went above and beyond and gave me a car I love. Very happy with their services.

I would like to say Austin my sales representative has done an awesome job everyone there is very kind very courteous very friendly. From the time I walked in to the finance lady and dong just was awesome you are a fabulous company elk Grove Kia thank you

Great experience. Informed and helpful team. Good inventory. Would recommend

Had an exceptional experience at EG Kia. Eric was very helpfully and knowledgeable. The staff at Kia made our buying experience great. Highly recommend.

My main issue was I made an apt a month ago to still have to wait 8 hours for a gps issue on my car which is not ok to me it’s not engine so it doesn’t have to cool down then to charge me 185 for the service is ridiculous to something that was a feature on my car already

We had been looking for a New Telluride and called around. After looking at their online inventory, we decided to take a trip and drive one. No other dealerships in the Sacramento area had the selection that they recently received. Most dealers telling us “Good luck finding one....” and “June to 6 months out is when they might get a few...”.We drove down, the salesman was kind, knowledgeable and had a no pressure attitude. Once my fiancé decided on one, we went inside and were greeted with smiles and great attitudes. We ended up buying from them, mainly due to their positive attitudes and enthusiasm towards us and the vehicle. We would both highly recommend anyone to buy from Elk Grove Kia! I don’t think any of us will forget this amazing experience.

Had a great experiences with Elk grove kia dealership on purchasing my first car , Eric Barrera in particular was a great salesman, not only did he get me a deal that was in my price range and the car i wanted but also kept it real and was a good conversationalist. if you go to purchase a car from them id recommend Eric 10/10

My son bought his first new car. He got a 2021 Kia K5 and was amazed at the bells and whistles you get for the price. Brandon Calloway was our Sales Associate and we couldnt have gotten better treatment. He went above and beyond to make us feel comfortable, but wasnt salezy. We didnt feel pressured at all. The paperwork process was a breeze as they dont try to upsale you on an extended warranty cause ITS INCLUDED! 200,000 mile/20 yr bumper to bumper! Youll be pleasantly surprised at how this awesome ride looks and drives. Go see for yourself and ask for Brandon Calloway! He ROCKS!

Eric was great! Very polite & knowledgeable. The experience was beyond satisfactory.

Fantastic they men there was very polite

Three months after I purchased my 2020 Kia Soul, I am still in love with the car and this dealership! My Sales man Brandon walks right up to me like it was yesterday and skips nothing. He is truly a people person and has gained a customer for life. The friendliness of everyone is amazing. When I am due for another new car I definitely will be coming back here.

I would of given 0 stars if that was an option!! If you like being ripped off and lied to I highly recommend this dealership!! We went there because they advertised a 2021 Kia Sportage on line for $25,165 which inclued a $2000 rebate, which was a great price. Upon arrival we looked at the sticker price on the vehicle and it said $27,165 we asked our salesman Brandon if there was a $2000 rebate as advertised on that vehicle. He said yes all the Sportages had $2000 rebates. We take the vehicle for a test drive and decided that this was indeed the vehicle we wanted to purchase. We go inside to start paperwork we were already pre-approved through our bank.We do the necessary paperwork and Brandon goes to process it and my husband and I were chatting thinking it would be a total of about $28,000 with tax, license and dock fees. Brandon comes back and says the price of the car with LoJack installedalready was $36,000. How does a car go from $25,165 pre tax to over $36,000? They said that was the price and it was final. We left immediately after a few choices words and went to Folsom Lake Kia were we bought the exact same car for $27,346 out the door!! Do not trust this dealership !! They are deceitful and they dont care!! Take your business elsewhere!!!

2 years ago I bought my 2018 kia forte and I love it I want a new 2020 kia forte and this is where I will be going back to they really have great customer service and fought for me to get my car thanks to mike in finance and Oliver I appreciate u guy

I went in to Elk Grove Kia to help my parents look for a car for the family and I had my first stress free visit at a dealership! BDC was extremely helpful and made making an appointment so easy. Marissa Monday helped give me all the information me and my parents were looking for and Noah was a great help when looking at the vehicles on the lot. I was not hassled by any of the employees which is always the worst part of going into the dealerships and everyone was extremely nice and made my appointment run smoothly. They also follow up with their customers and make sure to help even after the appointment is over! Extremely happy with my visit!

I recently purchased my Kia Optima at this location. It was such a pleasant experience. Brandon Calloway was a lot of help and made the process quick and easy. He had the car out for me in the morning to test drive. Once inside paperwork was a breeze to understand. Sandy was also amazing!! While I signed papers with her. I love my car and thank those who helped me out that day.

The service is always great. But in a current pandemic many employees are walking around without masks or not pulled over their noses. I don’t normally stay and wait but this time I had no choice. This is definitely uncomfortable and unprofessional. They should be making customers feel safer. Will not be returning.

We bought a 2021 Telluride Nightfall Edition from Brandon. Brandon was amazing. Super nice. Super helpful. We were in and out very quick also. Probably our shortest car buying experience ever. We are deeply in love with our new ride. So if you need a new car, dont go anywhere else but Brandon at Elk Grove Kia.

Our experience at Elk Grove KIA was a wonderful one. The service was awesome and speedy as can be. Walked off the lot with a brand new 2021 sportage with zero down and its all thanks to the wonderful staff at this fine establishment. Our sales associate Brandon Celloway is definitely going to be our go to man from here on out, and Sandy was such a sweetheart. Great people all around.

Audrey in the service dept was incredibly helpful.

By far the best customer service and not to mention prices around! My salesman Brandon Calloway was outstanding!! Treated my father and I just like we were family. Also a huge thank you to Dung for making this happen and to Sandy as well! Thank you for making this trade in a breeze ♥️

Elk Grove Kia employees are always professional, courteous and welcoming.

Really great service!!!! Got in and out quickly, I’m very pleased with the car and service!!! Thank you Eric, Sam, Cedric, and Dung.

Was looking for a used car in September and the dealer I was looking at kept stringing me along trying to get me in to a car I didnt want. Then my mom told me to go to Kia because she loves her Kia so much. I ended up getting a band new 2019 Kia Rio in a super cute color that my sales man Ernie helped me pick out. And I even got it for less than I would have gotten the used car from a different dealer. I have had my car since September and I still love it! Thank you Kia and Ernie! 🚗 🌟

Rude employees with zero customer service skills. You get the sense that they dont want to sell anything. Zero negotiations on their prices. Did I mention rude demeanor? The worst dealership experience.

Great service cedrick and mike were awesome and helped me get the car I wanted!

Awesome place, customer service is great, friendly people.

I walked the lot just to look and ended my day buying new baby! Dung and Jimmy made my experience a breeze! I love my new baby! My new Sorento is GORGEOUS! never thought it would be in my budget. But these guys! Sure made it happen! 🤗 they are honest, straightforward and no bs. I love the atmosphere and the process was painless! Súper recomendable! Dung and Jimmy sure made it happen for me!

Poor and disrespectful service! I dropped off my Kia for repairs and received it back with a strong stench of weed inside. Disgusting! No one in my household smokes so Ive never had this problem. I tried to talk to the manager and Ive called the front desk. They told me the manager was out due to the holidays, and I was going to receive a call but I have yet to hear back from anyone. Its been five days and Ive been calling but I still cant get a hold of anyone. I have two young children and Im very upset with how they left our family car! Very unprofessional! I am not happy.

My experience at Elk Grove Kia could not have been better. Even though we showed up at the dealer towards the end of the day, the staff and overall service was on point, as they made it apparent they were there to support and answer any questions we had. The customer service started with the first rep we ran into, Brandon Calloway, and continued as we interacted with the rest of the staff. Shout to Brandon for giving us a chance to explore our options with a dose of kindness and knowledgeable insight. He was definitely a factor in our decision to make a purchase. I would recommend other folks looking into a Kia to give them a shot.

As soon as we hit the Kia lot, we were greeted by one of the best mannered and knowledgeable young men I have ever met! His name was Brandon! Any questions I had were immediately met with the answers. Between Brandon, Dung, Sandy and Cedric I had without a doubt the best car buying everything ever!!! Thank you all so much!!! We came all the way from Reno to Elk Grove for this Telluride. If you are looking for an amazing staff and product, head down to Elk Grove Kia! Be sure to ask for Brandon!!! You will NOT be disappointed!!!

Me an my hubby just got our first car together! Brandon really worked with us an got us a car! He was very thorough with what we needed and answering all our questions. Lovely service from all the Employees as well.

When I arrived to kia I was scared that all the sales men were going to discriminate like other lots. But it was the complete opposite. As soon as i walked in I was greeted and helped. My experience couldnt have been smoother. Thanks to Dung and Jimmy. I got my brand new kia optima. Im so happy with it and my experience. Definitely recommend them. Ask for any of the two. They explained everything to me very clearly and guided me every step of the way. Thank you!

Great experience!! Youre buying a car so, of course, there will always be some sales-ey stuff happening, a little push here & there, how can we earn your business today?, thats their job & thats what they are there for, so you need to accept that-- dont be a sales-hater!! Having said that, some are much better than others! Our 3 main points of contact all applied their sales experience very well. Our salesman, Victor, was friendly, relaxed and helpful. No pressure-- great guy! The sales manager, Dung, was straightforward & hilarious-- making the buying process actually fun! He even provided us a meal since it was dinnertime & we were hungry. Our finance manager, Sandy, was fast and efficient, and made the paperwork easy to get thru. Thank you team -- we appreciated your work & we are happy customers! 😊🚘

Very friendly, not pushy, and they have a great selection of cars.

When I got there for my 11:00 appt. I was told I would not get my service on my car because they were too busy. I told them I had the appt. and they needed to do my service. They eventually did the service after much discussion. I was not happy the way I was treated.

Running a little short handed but getting it done.

I wasn’t looking for a Kia but after a full day of dealing with horrible sales people I decided to stop in and I’m sure glad I did, make sure you ask for Brandon Calloway, he really made me feel like family and made the whole process so smooth and simple.

We recently purchased the Kia K5 and it was possibly the best experience weve ever had. Brandon Calloway was our Sales Associate and he helped make the process enjoyable, fast and easy. He had a very friendly approach and was patient with us as he offered different options. He made the experience feel like a breeze and he had a professional approach with his communication without sounding too salezy, and being able to connect with our family in a friendly manner. Definitely recommend talking with Brandon if you are looking to buy a new car!

I have taken my Kia to this service center twice and both times I had the pleasure of being helped by Abdul. He is simply one if not the best service Rep their. He was very informative all the way through making sure I was aware of repairs and pricing. He took time to go over items needing attention and even tried to help me see if item were under warranty. If tou have to visit please Ask for Abdul you wont be disappointed!

They have gone insane. 10k markup over MSRP for the Telluride. Save your money and go elsewhere. Roseville Kia is a better buy at only $2995 over MSRP.Edit: don’t listen to the garbage “all Tellurides have a markup”. Multiple Kia dealerships in our area sell at much smaller markups and a few ones out of state offering to sell at MSRP, giving you the option to custom order one to your preference. (Moritz Kia being one of them in Fort Worth, TX, with only $995 to ship the car to you). Remember, it’s a KIA, not a BMW. Don’t do business with this stealership.

Went to Kia of Elk Grove to view a used Kia Telluride that I confirmed was on the lot. When I arrived I was told that the car was not a available at this time because the GM had taken it home.I then tested a new Telluride I liked it went into the show room to talk price.The salesman was polite but when speaking to the manager about pricing he became enraged. I am a senior citizen even if he felt my offer was not acceptable no customer should be treated with such lack of respect. I did purchase a 2021 Hyundai Palisades the very next day from a different dealership.

Took my parents to look at cars. The salesman was helpful and did not try to pressure them into something more expensive. Going back today to purchase!!!

I originally bought my Kia Soul From Elk Grove Chevy but I has to come here to get my check engine light problem resolved and during that time several of my belongings where stolen out of my vehicle.. Never again will I bring my car here for any reason.

Very nice to me.

I was looking for a seltos LX AWD. Its msrp on official kia site 21990$ but when i started to make a deal they charged me 22845 but on sticker it was 23680. While their sub dealer in roseville charged 22320, its clearly 500$ donut for me. Then they added useless lojack, cilajet, etch for almost 1300$ and gap 850 , warranty 2500, doc fee 85 and much more. Tax 1935 in short i got more 8k plus price than MSRP. When i insisted they refused to remove most of that trash. They were rude too especially lady finance manager.

The folks here at Elk Grove Kia are the finest in the game. With their charismatic personalities and their expertise, they made me feel welcome and at home. Brandon Calloway was the nice salesman who showed me into the car that I was interested in purchasing. After the test drive, he and his boss Dung did their best at negotiating with me to a price that I could not walk away from. They were very patient with me, and they didn’t make me feel like just a number. Finance was a breeze, and I was in and out of there in no time! These two men know EXACTLY what they’re doing, and there is no BS when you’re dealing with these two. Ask for my salesman Brandon Calloway by name, and you WON’T be sorry!

Part 1: I hate putting poor reviews to any business ... but heres why I think this needs to be posted:1- I found a car Im interested in through Kia national website, and it showed it was available in Elk Grove. So I went on their website and sent in a request through to be contacted by email and highlighted what I was looking for in terms of trim and financing/lease options.2- Two minutes later, I was contacted by PHONE by a very nice salesperson.3- I thought the salesperson was trying to be nice, and mightve overlooked this detail, so we discussed briefly and I re-iterated my requests over the phone regarding the finance/lease deal I am looking for. He promised to get back ASAP4- Roughly 45 minutes later I receive an email from another person (a sales manager) with a quote that is not even remotely close to the national deals/specials ongoing for the car I am interested in, which were emphasized over the phone.5- I responded to the email asking for adjustments and removals of inflated fees clobbering the quote, and again I highlighted the national deal again which I should qualify for.6- The sales manager responded back with thats my 1 shot deal do you want it?7- I replied back with Thanks, I will pass8- The sales manager responded back with I will resend the offer - and I guess he meant that he would rescind it instead of resend it.My personal summary:1- +1 star is default by Google - wish they allowed zero stars2- +1 star for promptness from the sale team and for being courteous over the phone.3- -1 for lack of following simple instructions on their own contact us forms - Id think that better training is needed for the sales team on this detail.4- -1 for the not so great negotiations over email - yes this is debatable because car sales people are almost never on your side ... but my 1 shot deal is really over the top here IMO.5- -1 for the poor spelling that totally changes the meaning of what the sales manager intended. Were supposed to be negotiating money in the tens of thousands ... so Id expect a better knowledge of what the team members are stating and spelling - its all about communications when youre making deals and signing contracts.Really hoping the management team of Kia Elk Grove will look at this review and look into upping the training offered to the sales team.For what its worth, I have recently negotiated the price of a brand new car at Toyota Elk Grove, and when we got to a point of not being able to meet on the price, the sales managers response was unfortunately I cant offer you the deal youre looking for, as our inventory is short and the car you are interested in is the only one we have in its trim. That said, I will reach out again in the future if this is something we can offer to earn your business ... that is what great salesmanship is in my books.Meanwhile, I will shop around at other Kia dealerships to see if this is a repeated pattern or if others do better training for their team membersEdit on 2/28/2021Part 2: I received a call on 2/24/2021 from a customer sales representative asking me if I were still interested in the Telluride, as the car I had called about 2 weeks earlier was still available in their lot.I told her what I was looking for financially, and she promised to work with the sales manager on a quote and send it to me via email, and I never heard back ever since.One would expect a courtesy call or email from the sales person saying sorry, I couldnt get what you were asking for, but will reach out again if I think we can make something work ... or something along those lines in an attempt to incentivize me to consider their dealership again.But I guess that just further speaks of the poor customer service training this place offers to its team. Knocked off one more star.

Brandon was my salesman for my kia rio hatchback. He has great customer service skills. Made my daughter and I feel welcomed and cared for each step of the way. I would recommend him to anyone looking to buy from Elk Grove Kia. Two months ago when my credit wasn’t great and couldn’t purchase. He still made me feel welcomed and treated amazingly not just like another big payout.

Noah was very helpful and super nice. felt like we can definitely become friends. the dealership as a whole gives a very comforting and family vibe 10/10