Went to Perron Auto short time ago to have a battery discharging problem fixed. They said it was the alternator and replaced it in a timely fashion and at a fair price. Just recently I noticed my battery light on, so I brought it back to Perron Auto. They checked it out and said the new alternator they installed had become faulty. Well just like they said it’s warranted and they put a new alternator in. I can’t say enough about this place they are great and Anthony and Kathy up front are great to deal with too. Five stars aren’t enough for this place ! Thanks Jim B

Great, fast service. The employees are helpful, caring and will take good care of your car.

Brian and his crew are honest, caring and just good people. It took me a while to find a mechanic I can rely on and truly trust. Ive been using Perrons for 4 or 5 years now and they never steer me wrong. Ive dropped cars off thinking I had major issues, sometimes other mechanics have told me I did, only to find out from Perrons that it was something simple or nothing at all. Thanks Guys!

Great people I would recommend them to everyone

HONEST. RELIABLE. TRUSTWORTHY.These are just the few words to describe everyone at Perrons automotive. They treat you like family. Their prices are the lowest out of everyone I have spoken to. Once they fix something it stays fixed. LIFETIME CUSTOMER HERE FROM NOW ON!

I was pleasantly surprised and happy by the professionalism and candor this company showed to me. Great moral values , and definitely would go here again !

Bryan is the best automobile mechanic in Western Massachusetts and is always fair with the prices

Absolutely loved them. I don’t have the easiest car to work with and they did great! Didn’t charge me for things that weren’t needed. Will be going back! Highly recommend!

Very up front and honest. Lets you know what needs to be done and what will have to be done down the road.

Very honest and transparent. They get the job done right and on time. Great customer service as well. They have repaired my car several times and Ive never had a problem.

Local and the people were great very fair prices

The most professional shop and honest mechanics Ive seen in a decades. Highly recommend people take their car there for repairs. I wouldnt hesitate to use them again.

Ive always been very happy with the service. Always straight shooting, good advice, quality work and no bait and switch gimmicks like the chain stores.Today I was even more impressed. I come in with a leak. The place is super busy but they get to my car in just a few minutes, find the problem and discover that while my tire cant be repaired that its under warranty. Within an hour they get the new tire, call me, fix it in just a few minutes and Im on my way.This was all small money to them but they went out of their way to make it fast and convenient.

Always awesome service

Its hard to compare pricing when you only go to one place so I cant help there. What I can tell you is they are fair, quick and Ive never had an issue.

Ive been going to Perrons since before they moved to this location. They do reliable work and and their prices are beyond fair. The waiting room is incredibly clean and comfortable, and the staff has always been polite. Mechanics generally have a bad reputation, but this is a place that would reverse that opinion.

Perrons has always been great to work with. They are very accommodating with scheduling and often are finished before their targeted time! They have always been honest about what work is needed and what to keep an eye on, which is a very trustworthy way to run a shop. I have multiple family members in town who use them for all their vehicle maintenance.

Brian and staff have consistently given our family positive car repair service for about 10 years. Prices are fair and they wont sell you something you dont need. Being female, I appreciate the honesty and dont feel like Im getting something done to my car that isnt needed!

The people at Perrons Automotive are kind respectful and honest...I know that my vehicle is in good hands 😊

The service is expert. The costs are up front. And the people are very knowledgeable and friendly.

Best auto shop around very friendly people great place for my auto needs

Great workFair priceNice people!

Brian and Jon and their Guys are always very honest and helpful with all of my business vehicles. Wont use anyone else.

Go see Brian and his crew you wont be disappointed.

SHORT (less detailed):Pros: convenientCons: over charged for cheap partsLong turn around times (3-4 days)Rude secretary, VERY VERY condescendingParts will not last longSketchy repairs with no detailed reportsYou will be in there a lot repairing your vehicle not even knowing you are getting ripped off. They only care about your money not your car. I highly suggest reading the more detailed review before you consider going here.LONG: To start off, I really didnt want to give this review. As a matter of fact I never give bad reviews, but after my experience here I almost feel obligated to share my review.When I bought my first car I lived in East longmeadow and went to Perrons all the time for oil changes and tine ups. I really liked them and supported them. My car was in one day and out the next. They were really fast with their service and it seemed like a reasonable price. My car is a 2000 Ford explorer so having 135k miles on it I thought nothing of bringing it in once a month or every 2 months to get minor repairs here and there. Eventually these visits added up and I was starting to pay more in repairs than I payed for the car itself.Because of their fast work and friendly front I blocked most of the negative aspects about Perrons. My father suggested I tried out a new mechanic because he felt as if I was getting ripped off. I was reluctant to try a new mechanic but after some thought I went ahead and tried a new mechanic, Delton automotive in South Windsor and I couldnt have mad e a better choice.Delton automotive claimed to me that the parts that were being put in my car as repairs (minor or major) were the cheapest parts on the market. Parts would usually last about four to six months an example being struts that I must have replaced two or three times from Perrons in the first year I had my car. Or the ball joints that went out every four months or so. When my new mechanic put better quality parts on my car I have noticed I RARELY have issues with my car making the drive to South Windsor reasonable. Not only that but I was charged the same price as Perrons if not cheaper.This being said, I stopped going to Perrons and saved a lot of money while having better parts on my car. This decision was a smart choice and I highly recommend avoiding or stop going to Perrons.Few months later, my car broke down right next to Perrons. I went in to ask what it may be based on how I described the problem. The new office manager was rude, condescending and generally not helpful. Another man was in the building with me and he was also complaining to me that after Perrons moved and Dan(the manager) left that Perrons has gone downhill. He said the wait was longer and he spends too much money here, I readily agreed. After that I said I was going to leave. As I was doing so she found me on the system and wrote me up a repair ticket without me even asking her to. She said to bring it in and it would be fixed in five days. I left and promised myself I would never enter that building in my life again. I understand Perrons is a very convenient place to go for those who live in East longmeadow but I highly recommend avoiding Perrons for good.

Awesome service and friendly staff

Good job