RPM is definitely a company that I would refer to friends and or family that are looking for a house to rent..... specifically Jackie. She was THE BEST... hands down and with NO exaggeration! Her communication and follow through was spectacular. I am sure she was working with other clients besides myself.... but I could never tell..... she made me feel like I was her one and only exclusive client. What EVER I needed to she whatever possible to make it happen or to at least offer something compatible. She was available by phone, text, email.... Monday through Sunday. She gave clear instructions as far as the status on the property being available to view, to move in, how to complete lease, details about how to use the portal, details about the area that I was moving in to etc. She was by far one of the best realtors that I have worked with in a while and I sincerely appreciate all of her efforts. I am extremely happy with the house that I now occupy.

Thank you so much!! You guys have been such an awesome company to work with!! I have not had many problems but when I did have that issue with the toilet you guys were there fast and able to take care of it for me, even cleaned up after you left. Thanks so much for fast and friendly service.

After almost 10 years with RPM we will not be re-renting the property we live in because we are moving back into our house, as we always planned to do when we moved originally.Id like to say how much Ive appreciated receiving the support they have provided over the years.Thanks so much for all you’ve done for us over the near decade. Hard to imagine it’s been that long. I’d like to say that there have been a couple bumps in the road with switching software a few years back, but this company always made things right. I appreciate that so much.The accurate and easy to read reports have helped us so much! We couldn’t have rented our home without them.Melinda Woolley Owner

I thank you for being very clear and appropriate actions you take for being on top of situations. You all (Laura, Jackie, and Brandon) have all been so helpful. I realize that I am in very competent, experienced hands at RPM!I am so very grateful to have you!

One of the most unprofessional companies I’ve ever dealt with. Nobody answers the phones, the only way to communicate with anybody is through email and they take days to respond and are typically rude when they do, maintenance issues are pushed off. The AC unit at the house we rent from them has needed repaired for over a year but instead of fixing it they gave us a window ac that’s meant for a small bedroom to cool the entire house. When we signed a lease with them the house had central air so I expect to have that central air as long as I’m doing my part and paying them on time every month. They have inspectors come every 3 months(no problem with that) but no one ever comes to repair the issues their inspector points out. They failed to trim the tree line on the property line so the neighbor took it upon themselves to cut it down and left a large majority of our backyard covered with tree branches that have been there almost a week because again, we can’t reach anybody over the phone and can’t get a timely response through email.

I applied and moved from out of town without personally seeing the house. They worked me seeing as it was a rushed moved for a job offer nearby. The house was as pictured. It was mostly clean but there were mice dropping all the edges of the carpet and in the refrigerator. The home had a few other issues which they were very responsive too. I bought a house and gave 60 days notice and they were okay with the situation which I appreciate. I would rent from them again despite the minor issues.

You and your company have been great to work with! Your team is friendly, informative and thorough. I completed the management agreement and have sent in a check to get things started with my property in your area. Because of your work I decided to hire another RPM franchise in Iowa to soon manage a property I recently purchased.I would be very happy to refer you to any other property owners. Investors like myself just want good service and a friendly point of contact.

Extremely unprofessional! Communication is poor at best. Our tenants moved out on 29 Dec 2018 and we had pending maintenance issues. We had already paid for the maintenance and the issues were NEVER fixed. This was even with the house being vacant for over 1.5 months! Also, we had to remind them numerous times to pick up the keys the tenants left with trusted neighbors upon move out since it was over the holiday week. Then instead of prepping the house for new tenants they posted pictures with a hole in the wall, missing sink faucet handle, etc. When we notified them that instead of renting we would be placing the house for sale they never responded. My realtor reached out and they finally provided the code to the lock box. I sent an email on 13 Feb 2019, no response. Sent a follow up mail on 24 Feb 2019, no response. On 2 March 2019, I again sent an email and left a message on their voicemail since they did not answer the phone. On 4 March, they responded via email and were very rude. They simple stated per your agreement and did not address any of my other questions and concerns regarding maintenance items that had been paid for and were not completed. We currently live on the opposite side of the world and dealing with a company that you have to constantly follow up on is ridiculous, especially when you are paying for the service. I wrote in the email that I would like the money returned versus repairs completed since we were trying to place the house on the market asap and did not want to deal with their schedule. When I received the final statement from them, the invoice was not itemized with the previous items reflected and they had taken an additional two months of management fees (notified in Feb, March management fee understandable, however, April is completely crazy)! They required 30 days written notice (Feb-March) and RPM will close your account within 30 days of that date; but, not before pulling another management fee. I actually wouldnt have even blinked an eye had they done a proper job to begin with! Also, they NEVER returned my money from the maintenance issues that were supposed to have been fixed and we paid for (drywall repair, mailbox repair/staining, screen door, etc). Do not hire this company!

The quick response and his confidence that we could fix the problem honestly made my week. I really like the place and would love to stay in it! Wonderful Landlords! Again, thank you all so much for the quick and direct responses.

I had the pleasure of working with Bonnie in the process of selling my home. Not only did she do a phenomenal job in taking care of the listing, showings, negotiations, and everything else that goes along with the sale, but she also took care of coordinating repairs and improvements, inspections, quotes, staging, and everything down to the smallest detail for the entire process. To top it all off, she did it with speed and ease while I was living more than 300 miles away. Bonnie is the utmost professional in all aspects of the real estate market, and I could not have asked for a better agent to work with. I cannot thank her enough!

I highly recommend contacting RPM Midwest (especially Bonnie) for rental property owners who want a successful experience! Real Property Management Midwest is a company that specializes in helping people who own rental property with everything involved in successful leasing. They offer unmatched professional services that begin with matching qualified tenants with properties that meet their needs, and then continue with ongoing management of the lease after that. Both property owners and tenants benefit as a result.

Just wanted to follow up and say thank you so much for having someone sent out to fix the dryer. It works! We appreciate the prompt follow up with the dryer and the stove drawer.

Thank you for the quick reply on my issue. Grateful that you attended to it right away. Always happy to get quick help from you

I have truly pleased with the service and support I have received. They have been honest, always accessible, and been response to my requests. Highly recommend using their property management services.

This company has problems keeping track of records. The invoices they send at the end of each month are not itemized so that the owner can understand what is being billed and why. You have to call repeatedly. On the positive side they do find good tenants, although be warned, if the tenant does not know how to do the smallest thing they will send someone out for $100 to show them how to flip a circuit breaker, reset a garabage disposal etc

Thank you Brandon for your prompt attention on this matter. All closed with the city. Very much appreciated.

These guys rock! Thanks for doing such a great job of accounting. The last people I had stole from me, and you guys are honest and ethical. That seems hard to find these days. Thanks!

Youve been great at explaining to us the process and Id like to highlight what a help Ashley was!

We have always received fantastic and quick service. These folks are very professional, friendly and very informative, I highly recommend them.

Such a big help financially for me. Can always count on you for updates. Keep up the good work!

RPM is very professional and easy to interface with minimal hassle. On the leasing side, agents stay focused and on task, while at the same time keeping things light. I recommend RPM to anyone who owns rental property.

I have worked with real property management since 2008. They have always been 100% professional. Everyone that I deal with has always been so nice & helpful. I would recommend them to anyone in the business community

You guys have been great. If I ever buy another property I’l come back, I love you guys! Thanks for everything.

I really enjoyed the customer service they were very helpful thank you.

Super quick response back on the computer and information.

It has been a good 3 years leasing via RPM, thank you for the services provided..

It’s been a while since I posted anything so I thought I would reach out and tell you we are very happy with the service. Thank you very much!

I appreciate all the experience you bring and constant communication weather is automated or personal feedback you provide me through each process. It helps me as a property Owner really be an investor!

Everyone I have dealt with at RPM has been very professional, pleasant, helpful and great at follow up. Kudos to all of you.

Jackie Kincaid was very helpful and accommodating. She was a pleasure to work with and always available with a quick response.

Thank you for the service over the last 9 years. It has been a positive experience, and everyone at RPM has been very helpful.

I really appreciate the help you have given me through the length of my tenancy with RPM.

Great job, you were quickly able to help me understand and feel better about my my move to your company

Thanks for the diligence and follow through. Great demonstration of your continued commitment.

Very seamless process from initial contact to signing the lease.

Thanks for getting the repair people out so fast both times when my tenants needed it and keeping me posted. Thanks for all the hard work you guys do, I greatly appreciate you guys!

Thanks so much for your support! RPM is the best!

Thank YOU! You have made this a great experience.

I would give you a 5 so far! Keep up the good work!

We thank you for the expertise we received during our time with your company.

Thank you you are doing a great job for us.

Kacy has done so much to help me out! I hope it all works out!

Thank you for being so persistent with following up.

Excellent proactiveness!

They sat on our property for months. They blamed the weather for it not renting. We cancelled our contract and put it up the next week ourselves. It took us 1 week to rent our property ourselves.

Up front and quick

Laura is awesome

DONT USE THEM!!! YOU WILL REGRET!!!!!!

Great!