AC replacement: Great service! From sales to install everyone was very professional. Had to unexpectedly replace leaking pipes during my AC Install. The tech was really great about it and the unexpected cost was minimal. Great service and fair prices!

I needed an AC unit looked over and quickly! I contacted Butler and was transferred to the scheduling department, where I spoke with Courtney. She was very receptive and worked quickly to get me scheduled. Considering this was August and probably their busiest time of the year, I was elated when she was able to get me scheduled for the next day!My technician was Ty and he went above and beyond to put my mind at ease. Instead of showing me a laundry list of false issues, it was a simple fix! This company is setting a new precedent for the Miami Valley when it comes to professionalism! Thank you Butler!

Butler was the second of three quotes we got. Ben was super professional and made sure all my specific questions were answered. Upon leaving after the quote I knew they were the best. And they were the least expensive and even offered a military discount. We are super impressed with the new mini split heat pump and Ben helped us pick the right size. I highly recommend their service to anyone!

I could not be happier with my service from Butler Heating and Air. Ben, the project manager, was incredibly knowledgeable and polite. When the time came to replace the AC, the staff were punctual and worked on a very hot and humid day to replace the system. They were very careful to wear shoe covers and to clean up after themselves. When one of the repairmen heard of a leaky pipe to my shower, he fixed it inside of 5 minutes just to be kind. As a bonus, their office adopted a rescue cat and treats her like royalty, so they are a-ok in my book! I am thankful for Butler and will continue to use them in the future.

Everyone I’ve worked with at Butler Heating and Air was extremely helpful. I’ve dealt with some shady HVAC companies in the past and ended up feeling taken advantage of; that is absolutely not the case with Butler. Both techs who worked on our system explained everything in detail and were happy to answer all my questions. They were upfront about the cost of the quote, transparent about the work, and were on time for the appointments. I’ve recommended Butler to several people since working with them and will continue to do so. Butler will be my first call for any HVAC issues in the future as well!

We had them install a mini split AC system. They were friendly and thorough, prompt and clean. I felt their estimate was fair and we’ve loved our new system.

I have used Butler for 20 years and they have always been very professional and affordable. They did not let me down this last time I needed them. I will definitely use them again if needed.

Butler was excellent! They were the prompt when we called for an estimate, showed up within two days of my call, and listened to my needs and met them instead of up-charging me for a service I didn’t need. I gathered quotes from three other companies and Butler was the best value and the most upfront and honest. The quote I received was the exact amount we paid after installation. The sales rep and installation tech were both very kind and respectful of our home and our time. Our new A/C unit is fantastic and I’m extremely pleased we chose Butler. They’ll be out to service the unit (at no cost -included with the purchase of the unit) this year and I expect our experience will be as excellent as before! If you’re stuck between a company for your A/C and heating, go with Butler and don’t look back!

I have used Butler a few times. One thing you immediately notice is that they get to you pretty quickly when you factor in the time of year. Their technicians have always quickly found out what the issue was and fixed it promptly. No heating and air conditioning company is cheap, but Butler charges a fair price considering the remedy the issue quickly and it has never happened again.

This company took the time to call not once but three times before showing up the text they came was knowledgeable show me something I didn’t know and took care of business as they should except for the young man that he was training walked across my rug with his work boots on it was OK I know he was sorry for doing itBut all in all I would definitely use this company again no doubt about it I recommended

Our old Carrier system worked well but was 25 years old. It was time for replacement.We contacted Butler. The company representative, Greg, was very personable, helpful and knowledgeable. Work started as scheduled and was completed on time. The new heating and AC system works great. The whole experience was very good.

Installed new oil furnace and Bosch brand heat pump. So far in cooling season the system seems to work very well. It is very quiet usually. The sales person was fairly detailed in assessing our homes heating/cooling requirements. Other estimates we got only specd the same size system we had. Sheet metal work seems high quality. I really like the smart thermostat. My only potential concern is how supportable/reliable the Bosch brand will be as they are new to the market.

My experience with Butler has been stellar! The folks who came to my home were professional and pleasant. The Mitsubishi ductless units are silent and efficient. This house was built in 1940 and has no ductwork. The hot summers overwhelmed the window units I was using. My home has been transformed and is fully livable. For the first time . . . EVER . . . I put an extra blanket on the bed in July!

I was very shocked by the increase in prices. The cost for home service (just to show-up at your home) is now about $95. I had the AC repaired, which required replacing a capacitor. The total cost was $436! The bill I received was not itemized, so I have no idea how much was parts versus labor. The repaired was successful, but I thought that the entire service was over-priced. But I have not used another HVAC company, so I have nothing to compare to except previous services about 2 years ago. If this is just the cost of inflation, then INFLATION is out of control!! Thanks to Joe Biden and the liberal democrats!!

Butler responded much more quickly than we could have hoped. There service was friendly and professional and they walked us through every step and answered every question we had. Were incredibly happy with the system they installed and with how quickly they got it in during the hottest week of the year!

Every time we call them they are very professional and they send a very knowledgeable technician quickly.The technicians are very good at what they do, our system is very old (Needs to be updated) and they always know how to fix it.When we update our system BUTLER HEATING AND COOLING WE BE THE ONES WHO REPLACE IT.

Installed heating and air conditioning in a fairly fast manner everything seemed to go the way it should so far air conditioner working fine waiting for temperature to get a little cooler to see how furnace works

Highly recommend! I left a message for them to call in the evening, and I received a callback 2 minutes after they opened at 8am. Super professional! When the technician came out he was so nice, and explained exactly what the problem was, gave me several options, and quickly repaired. Will recommend to friends and family!

Every went smooth. AC INSTALLATIONTook about 1& 1/2 days.Jerry Mirphy

We had a great experience with Butler. They installed a new HVAC unit in a new addition of our house. While their quote was not the lowest, it was the most detailed and through. They worked well with our other contractors and the County inspector approved their work on the first inspection. Thanks Butler!

Butler Heating and Air Conditioning installed new state of the art heating and AC systems and a new thermostat. The install personnel, well trained, experienced, and personable, showed sincere concern that their work would exceed expectations. I did stay engaged during the install process. They kept me informed on their progress during the installs and educated me on why/what they were doing. Obviously, they took pride in their work. They followed up to assure the systems were performing properly, that I was satisfied, and answered my questions with sound factual and informative explanations. The personable and professional sales representative knew his material and took the time needed to make sure I fully understood the new systems and thermostat operation. Since installation, the system has performed flawlessly and much better and quieter than the old systems. Without hesitation, I recommend Butler Heating & Air Conditioning!

August 2021, we had Butler HVAC install a Mini Split into an upstairs bedroom as well as two attic fans. The product (Mitsubishi Hyper Heat mini split) is remarkable and has cooled the room just as Ben Rentz (Project Manager) said it would. Ben picked the perfect unit. The installation was seamless due to the expertise of Billy, the master technician. Billy thoroughly went over all the product instructions and specifications with us. He was very knowledgeable, efficient, professional and personable. He took the time and stepped us through the process step by step making sure we were satisfied with the outcome. Billy represented your company values with pride and is definitely an asset to your company. Thank you, Ben and Billy, for a job well done.

The team at Butler are great to work with. They are professional, respectful, and knowledgeable!

I was able to schedule a time that for within my schedule but shocked by the timeframe given for the service. In the past times we’re between 8am-12pm and 1pm-5pm. Now they gave me a block of tone between 8am-2pm.The technician arrived after I was contacted about 45 minutes before he arrived. He completed the furnace check with efficiency & competency.

From the salesman to the installer, they were very professional. I replaced my electric boiler heating system with gas and Wade the installer did awesome. Keith the salesman worked with me on my timing of installation and payment. It was a reasonably priced job. I am relaxed now with heating my home and saving a lot of money.

I am severely disappointed in Butler Heating and Air after they came highly recommended. I had and still have an issue with my AC and despite cleaning coils and replacing fluid, this did not fix the issue. Talking with the service manager, he said it is very hard to diagnose an issue without being there when it happens. I had shown them multiple videos of what was happening and he said this isn’t a help for them. I will be taking my HVAC services elsewhere in the future!

Mike is the technician that came to our home. He was very professional and polite. And he obviously knows his job. Not only did he explain his diagnosis – he also explained what led up to the failure as well. He made suggestions for taking better care of our equipment and told us things to keep our eyes and ears open for. We will absolutely use Butler for any future needs. We will request Mike every time. He came over about 1 hour after we called on Saturday, 5/29/21. We felt their price was extremely reasonable. Butler Heating & Air was for sure our best choice!

I was immediately impressed with the service person from Butler. My furnace was not coming up to temperature and I had checked the things that I knew to check prior to making the appointment. When the service person made the initial inspection of my system, in just a few minutes he was asking me about my use of the small electric humidifier that he noticed on the way to the basement. After I said that I have 2 of them that run almost all of the time, he said thats your problem. He was able to quickly reset my system and explain to me why the humidifiers of this type cause such a problem. I will continue to use and recommend Butler to everyone I know.

Ive used this company since 1972. Theyve installed 2 HVAC units at 2 different locations & done maintenance on them ever since. The servicemen are always courteous & explain what they did & what is needed to keep your unit operating efficiently. They, also, make recommendations, but arent pushy. They always take safety precautions before entering your home. After installations, they do a great job at cleaning up after themselves. Ive never had any problem with their work nor had to call them back again because something wasnt working right. I highly recommend this company & their servicemen.

I have used Butler Heating & Air Conditioning over the years. I have found them to be reliable and professional. They installed my air conditioner when it broke down. I chose them because they had installed the previous air conditioning system and it lasted many years, so I continued to use Butler for the new air conditioning unit when I needed it.

Butler Heating and Air is a fantastic organization. We have hired them several times including a huge project to remove an incorrectly installed (ceiling) HVAC system and relocate it to the garage. Their workers are clean, polite, respectful, and very hard working. They will give you an honest assessment and stand by their quotes. Other HVAC companies might give you a cheaper quote...but we all know you get what you pay for. Dont take the risk, go with Butler.

Butler did a great job. They even tried to install our system quietly because I worked third shift and was sleeping. They cleaned up after themselves, and were very professional

They did a great job replacing our entire heating/air unit and installing a new thermostat that allows us to control temp and humidity while we are away. They did a great job communicating every step of the way. They were professional and courteous throughout the process and even providing some temporary cooling units to help until the new equipment could be installed. I would definitely use them for any of my future needs!

Our salesman Ben was great. Always available if we had a question throughout the process. We had an addition built on to our has that had no central air. Ben and the Butler crew were amazing. The finished product looks great and works even better than expected. These new wireless /wifi thermostats are really nice!!

I LOVE this company. They are everything you look for in a company. Theyve always been there when Ive needed them and made sure my church and home has been taken care of. They helped my church when no one else could. Ill always pray for them and I know they will always be blessed as theyre a blessing to others.

The Best Services all around. While almost other companies were trying hard to replace my Hot water Heater, this company firstly with NICK tried to find out our Hot water Heater Warranty,even I didnt ask for. So, I dont need to buy a new one, even it wasnt approved though.Besides, Technician team called me and said he could fix the leaking problem with my hot water heater. So, I ended up save more than Thousand+ for replacing, only just fixing.Trust me, Last time I used Roto-Rooster and they charged me almost 2,000.

Our air broke on one of the hottest days and the techs came right away! Got our air up and running even with getting stung by hornets. Thank you so much! I would highly recommend their service!!

I have used Butler twice and each time the service was professional and the people involved were so nice. They are the people I’ll call for service again, and I tell everyone about them. You can’t go wrong with this company

High quality work from friendly, professional staff! Someone from the office even took the time to drop off custom-cut filters at my house on their way home from work. Great people and great service! If you’re looking for someone to take care of your heating/ac needs, I definitely recommend Butler!

Ive used Butler for several years for semi-annual a/c and furnace check and minor repairs. They are very dependable, and have found a couple problems I hadnt noticed. I appreciate their work.

AWESOME SERVICE! The employees were very personable and helpful. Their professionalism was excellent. I recommend this company to anyone.

My air conditioning unit (heat pump) went out last Tuesday (8/9/2021) during this intense heat wave that were currently experiencing. I called Butler Heating since I had an issue this past February. Today, Thursday July 12, a technician came to our home, diagnose the problem and I was back in business with cool air by noon. He didnt mention that my heat pump was showing some wear and wasnt as efficient as a newer unit. Due to its age, the technician made an appointment with a Butler sales person who will contact my wife and me about replacement our old heat pump with a newer, more efficient unit. I found the service appointment timely, the technician was very friendly and professional and look forward in doing more business with Butler. I would highly recommend them to anyone having any HVAC issues.

Knowledgeable, Professional, Reliable... what more could we ask for? Will continue to use and recommend.

The Butler Service provider was courteous and professional. He identified and fixed the broken part efficiently. I highly recommend Butler Heating and Air.

I had to replace a furnace. I received other estimates but they were able to replace mine at a reasonable cost with professionalism and courtesy in a timely fashion. They were recommended to me by my father and I recommend them to you

I felt like I could trust Butler. Their representative explained in easy-to-understand language how I could save money and still get all that I wanted. Compare Butler and the competition - youll see.

Butler has done significant repairs and installations on my historical home and weve never had a single issue. They worked with our schedules, were prompt for every day of work, and finished jobs quickly. I couldnt recommend Butler enough.

Once again Butler Heating and Air did a great job servicing our Carrier system which was purchased and installed by Butlers a few years ago. The service technician was professional, knowledgeable and timely in performing our summer AC checkup. Thanks.

Technicians always knowledgable, polite and clean up work area. Company responds promptly and sends techs when promised, even during busy time periods. Always pleased with their service.

I have known Chris Bermick, one of the owners, for a number of years. He is honest and straight forward, very knowledgeable and hires quality service technicians. I would trust this company to perform any service they offer. I have Butler Heating and Air Conditioning maintain my HVAC system. The service techs are friendly, professional and skilled. I highly recommend this company.

This company was very flexible with us, as we had them install HVAC into a 45+ year old home. Prior to the install, we dealt with baseboard heat. They took the time to develop a ductwork layout, and a plan that worked well for a home which had never had prior ductwork installed. They were great to work with, and the system runs beautifully - totally changing the feel of our home.

Probably the neatest, cleanest install Ive ever seen. Great installers with careful attention to details. Our new system works fantastic and has saved us a lot of $$.

Quick to get out and service the unit. Very thankful because it was in the hottest part of summer.

I began using Butler several years ago when the current vender was late or re-scheduled often. Butler has been prompt and efficient for many years.Stan Bernard

Been a loyal Butler customer for more than 35 years. Never have they failed to provide us with the best service, but with the professional curtesy and respect. (From sales (Ben) to service manager (Josh). Make no mistake our relationship with BUTLER HEATING AND AIR is not just business, but personal. Thanks to you and your entire staff for the many years of great service. I know we’re apart of the Butler family !!!

We needed one part that cost about $8.00.They quoted approximately $800 + to install. They couldn’t give me a breakdown of what the 800+ dollars was for and never called me back after numerous attempts to try and get them to come fix it.Save $700 plus doing it myself.

The mechanic that came out was very friendly and thorough. We just moved in and I had a LOT of questions regarding the various environmental control systems in our house - he was patient and extremely knowledgeable on everything I asked about. Highly recommend Butler for all your HVAC needs!

We have used Butler for years for all of our HVAC needs. They are prompt, professional and can depend upon their honesty & integrity not to oversell. Gives us peace of mind that we are getting what we need taken care of. Thank you for years of great service!

Butler was professional and on time. This project was fire restoration and the entire HVAC system needed replaced. Would highly recommend.

Always professional and curtious. Have used them for many years and the HVAC advice they provide has proven, over time, to be sound.

I had a service technician I believe his name was Tom at my mothers house because the AC had quit working. He quickly found and fixed the issue with minimum disruptions to the busy house we had. I would recommend Butler to anyone.

We have used Butler Heating for years and we have always been satisfied with the service they provide. They provide good service. They explain what they did and why they did it. If they feel we will need expensive repairs in the near future they have said so. They always leave our home as clean as they found it and they are prompt for appointments. We will continue to call them for our ac and heating problems.

Thank you Butler Heating and Air. They replaced and relocated my AC unit in June of 2020. Even with the pandemic starting they still got us done.I would recommend Butler.

Working with Ben Rentz was great. He answered all my questions and if he wasn’t available he got back to me in a timely manner. Really good experience and installers were very knowledgeable about what they were doing.

All the service people that Butler sends out are knowledgeable, efficient, friendly and take the time to answer our questions. They installed our HVAC system and maintain it. We had a problem that another company tried to resolve and were unsuccessful. Butler solved it effectively in just one visit. We’re regular customers now!

Very satisfied with Butler Heating & Air Conditioning. Every employee that has visited my home or office has been very professional, polite and clean. I highly & enthusiastically recommend Butler Heating & Air.

Very professional,above and beyond my expectations..would highly recommend!

In the summer of 2019, just ahead of the pandemic, we had three leading organizations come to our home to diagnose and recommend resolution to our long time cooling issues. With the exception of Butler, all approached us from the position of selling products. In other words, a greater focus on what we could do for them versus what they could do for us. No one wants to be sold, everyone wants solutions. Im a buyer, not a shopper and I do not respond well to pressure or sales tactics to push me. Butler educated me and offered intelligent solutions versus sales tactics, pressure or a single option. Understanding led me to select the option I was most comfortable with. They werent the least expensive, nor were they the most expensive, but the results were top of the line. Their service doesnt end with installation, for example; my original fairly new smart thermostate wasnt optimizing the system so Butler came out to trouble shoot and make recommendation on a solution with a newer and different model thermostate which was available at a local retailer and then they returned to install and set it up online for me all no additional charge. Every time I called with questions, they patiently consulted me and while it wasnt necessary, they were willing to come back out, no additional charge.To the Butler team; thank you for being knowlegable consultants with character that brought me fair and honest solutions every time.

Serviceman did an excellent job in maintaining our air conditioning and heating system.

This company has done right by us for more than fifteen years. I am so happy with them, and recommend to everyone I know.

Butler has installed my whole home HVAC system in 2011 I have continued to rely on there expert service to maintain this system ever since would highly recommend this company based on value quality of craftmanship and customer service after the sale.

Butler HVAC has been excellent to deal with for both install and maintenance. Friendly knowledgeable professionals who get the job done right and well.

We have used Butler for 20 years since we moved here. They are dependable, professional and the service providers are always knowledgeable and personable. They have replaced our furnace, water heater and do yearly maintenance on the furnace and AC systems. We wouldn’t call anyone else.

We have radiant heat, so we dont have ductwork. We had Butler install a Mitsubishi 4 zone ductless mini split AC system. They did a fantastic job! We have one unit in the living room, and a unit in each of 3 bedrooms. Working together, they keep the whole house cool. The entire experience was wonderful from start to finish. Ben Rentz was our project manager, and he made sure everything moved along smoothly. Billy and Scott were the installers, and they took their time to make sure everything was installed correctly. We are very happy with their work. They gave us options so we could decide what would look best on the outside of the house. Luke was the electrician, and he installed a new dedicated line for the system. Before, we had a wall AC unit through the living room wall that would only cool the living room area, and would barely reach the bedrooms. When the old unit was removed, Jason repaired the wall on the inside. Then Evan repaired the outside with new brick that matched the old perfectly. You cant even tell where the old unit was! All in all, we are very happy with the finished product. I highly recommend Butler Heating for your next AC project! ---as a side note, these units will also provide heat, so were excited to have a way to increase the temperature in our bedroom by a few degrees this Winter. Our bedroom has always been 4 to 6 degrees cooler than the living room, due to the radiant heat.

The sales representative was knowledgeable and did an excellent job of explaining the system options that were available to us and helped us decide which HVAC system best fit our needs. When the service technicians arrived to do the installation they were efficient and completed the install without any issues. We highly recommend Butler Heating and Air. Their post installation follow up has been very helpful in answering our questions regarding our new HVAC SYSTEM.

Scheduled a same day service after another company no called, no showed. Arrived two hours before promised time. Had system up and running within 20 mins. I would highly encourage you to use this company. We are very satisfied.

We failed to replace our furnace filter for a long period of time, so the furnace stopped working. Butler came out and educated us, serviced the furnace, and it has worked great since then.

Going into the 6th heating season on October 3rd 2020 the Furnace would shutoff and emit a burnt metal smell. The Butler Manager said a Tech would have to be here when it happened. So I contacted another Contractor.On November 20th it was finally fixed after repacing the Conrol Card twice, the Inducer Motor(leaking) and the Blower.The problem was a failed electronic component in the Blower Motor Module . The contractor said the Blower was shutting off to soon and not cooling the Secondary Heat Exchanger. I purchased Contractors Maintenance Agreement for the upcoming year. The contractor made some jumpered contact checks and consulted with a retired expert to pinpoint the problem.

I am a repeat customer of Butler Heating and Air. They may not be the least expensive company, but they are DEFINITELY a company most caring of customer needs and were very creative in helping me get what I needed to meet time lines of multiple projects. We all know Covid has caused challenges with staffing and product, so let me set the stage. I’m having an in ground pool installed and my HVAC is limping and desperately in need of replacement. I had a heat pump and a bill of $571 in January of 21 for a 1750 sq. ft. house. Then I find out my inside and outside coils need to be replaced when I had it serviced for spring. It’s time. I buy a new HVAC system, but it can’t get here for 6 weeks. In ground pool install is in the middle of that. During the sales pitch, question: gas or electric? Would love gas, but unfortunately I’m completely electric. Sales guy says, did you know they are doing a rebate program and will run the gas to your house and it won’t cost you except for the plumbing inside? No! I would kill for that transition, but I wouldn’t know where to start. He says, “I’ll fill out the application for you.” I’ve not done it before, but we can figure it out. And he did! Oh yeah, I also had to move my electric line that was running diagonally across the back yard. Rumor has it electric and water don’t mix, so that had to be coordinated and happen before the HVAC system could be installed in the new location.MAJOR CHALLENGE #1: I’m moving the HAVC system to the side of the house and the current “dying” system is right smack dab in the backyard pool concrete layout – no problem, Butler will move the old system, and it looks like we should be able to meet the install before the concrete gets poured.Guess what? 2 week shipping delay for A/C portion of system. Concrete is due to be poured the week they system was due in. Here’s the kicker. They can pull my current system to meet the concrete install date, but I’ll not have A/C until the new system arrives and the temperatures are in the 90s for the week. Sales guy says, we’ll figure out something.Here are Butler’s solutions for me: 1) Pull my current system and take the A/C system they have in the store front – full warranty, never been installed, and set that up and set up the furnace when it arrives – essentially piece meal the install, or 2) pull my current system and give me cooling fans until the new system arrives. WOW! I picked option 1, THANK YOU! THANK YOU FOR KEEPING MY POOL PROJECT MOVING ALONG!!!!MAJOR CHALLENGE #2: The gas line has to be run, the lines installed in the house and the line trenched outside, and both have to be inspected before the furnace can be installed, AND before the pool heater can be connected. Have you ever worked with Center Point?! OMG! Shoot me, please. No one talks to anyone in that place including the customer – me! Butler completes their work, inside and outside. One of the Butler guys had been through this several times, and had an idea of what needed to be done. Sales guy talks to him and ties me in, so I can make calls and act like I know what I’m talking about. Darn good thing because I had to call “New Services” about 20 times to keep the project moving. Waiting on the meter bar to be set, and the line to be run. Butler had to come out multiple times to meet inspectors and the gas guys. I’m still waiting on the gas meter to be set and the gas to be turned on.The sales guy and I became great friends! He had no choice. We had to communicate with all the different challenges between the pool project and the new gas service, (gas had to be tied into the pool heater), HVAC move to meet the concrete deadline, tying in the “moved” electric line with the new system, and all the different items as they came in.These guys were all over my house. Inside, outside, in the attic – ugh 90 degrees~! Always considerate. Patient, always professional, and (at least appeared to be ) more than willing to answer my 50 questions each day. Butler Rocked It! Five stars isn’t enough!

Butler’s staff was exceptional and they honored the service they provided. That alone made the difference for me in choosing Butler!

I would highly recommend this company. They all were very efficient and nice to work with. Ben Rentz is great!

I have used Butler several time for new AC and furnaces, and many times for service. They are always thorough, prompt, and professional.

Butler Heating and Air has maintained my furnace and A/C for the last three years. They installed new wiring for my Nest thermostat. Their folks are friendly, do a great job, and the price is good. They are reliable. I recommend them in the Kettering/Dayton Ohio area.

I continue to be pleased with the annual AC/Heating maintenance service performed by the Companys well qualified technicians. They are always well prepared and provide timely, comprehensive service.

Always great working with them. They are very dependable

Installed a new furnace. Weve had no problem with it.

I had used Butler a few times to do our yearly maintenance/inspection on our furnace. I used them because they were the ones that installed it back in 1975. My air conditioner quit working (installed by another company four years ago under a home warranty) and because I had been using them for my furnace I called them to repair my air conditioner.A gentleman came out and said that he couldn’t look at the AC because there was a lock on the coolant line and he, nor anyone else on their their team, had seen this lock before and did not have a key to it or where they could get it. He recommended that I call the company that installed the AC because it may be covered under warranty and if they had to buy the key, attach gauges to the AC, and repair it, that it would probably cost upward of $1000. I asked him if he could change my furnace filter while he was there but he said that would be an extra charge. This visit cost me $149 and he was there about 15 minutes.I found the information for the company that installed it and called them and unfortunately they are now out of business. I called Butler back and explained to the receptionist that I would now need them to come back to repair the AC and she told me that she would give my information to the service manager to let him know. I did not receive a call back so I called back again a day or two later. I spoke to another receptionist who said that she had heard them talking about it and that she was going to personally email the service manager. I still did not receive a call back.I received a recommendation from a friend for another HVAC company and let them know about the lock situation. He purchased a key (at no charge to me) before the visit. He inspected it and cleaned the coils but said it needed coolant but wanted to wait until a warmer day to add it. He came back about a week later and added the coolant. Both visits totaled $140 (less than the Butler visit) and he bought a key, changed my filter, and fixed the AC.I was mostly disappointed that Butler didn’t call me back after two calls and after the fix turned out to be fairly easy and inexpensive, that I was so quickly blown off after the initial visit.I posted this review because I got a text request from them to rate my experience.

Butler both worked on our old furnace and recently installed a brand new unit. All interactions were very positive. They are very professional and knowledgeable about these systems. Highly recommended!

Satisfied with work performed. Work was completed in a timely manner. Technician was friendly and professional. Costs were as stated. My mother had been a client for many years and due to her satisfaction with your services, I chose your company.

Technician was trained well to provide our service and addressed any concerns that we had

I have been a customer of Butler Heating and Ventilation for decades. They are a very professional company. Contact with them is with a live person. The service techs are in uniform, wear booties to keep the floors clean, know the equipment, are prepared with filters if they have to be changed, are on time and do a generally great job.

Excellent customer service, quality of workmanship and value! I wouldn’t call anyone else.

Butler put in my new system eight years ago and Ive used them annually since then to do checks/preventative maintenance. Good advice and value on new system, professional techs, timely service.

We love Butler Heating and air, but the last technician that came to our house,, although we liked him and his attitude, he did not have the necessary experience to fix the problem. He thought he had, but we called a different plumber the next day - the problem was the water pump and not clogged line.

Butler Heating exceeds my expectations. They are Prompt, Professional, and Polite. They provide excellent service at a great price. I highly recommend them!

The best HVAC company I have ever worked with. WE have only been a customer of Butler for a couple of years using their twice a year maintenance program and our other HVAC company sold and the maintenance program almost doubled in price. After purchasing a new house we decided to install a whole house humidifier, called Butler and they had someone out within a few days. Then we found our AC had stopped working on one of the hottest days back in May, so we called again and again Butler had the new AC installed within a few days.Not only do they have great people working for them, they have very affordable pricing. I would highly recommend Butler for any of your HVAC needs.Thanks Butler...........Donna

Service was quick, effective, and reasonably priced.The technician was very polite and knowledgeable.

Only used twice,once to recharge one Hvac,and other time to service one unit.Quick to respond but didnt do any major work,so dont know how good they are

We had Butler install a new heating and air units on our house several years ago. We use them for regular maintanance. We have been very please with them

Service is provided in a timely, effective manner with well-trained staff immediately addressing and correcting identified problems.