This was by far the worst and most unprofessional experience. I booked them and had to wait two weeks to be serviced. The guy came and did the consultation and seemed very nice and helpful. He let me know that someone would come and handle my concerns. While out of town, someone came and did nothing that I asked for. When I called Kate, she kept trying to tell me they did what I asked for. Basically I paid over $100 for them to spray bug spray everywhere. They did not let traps in my basement nor inspects for wildlife issues. It was a terrible experience getting in touch with them. Still waiting to hear if I will get a refund. I would not recommend them to anyone. I would honestly give them less than a 1

I contacted Terminix with concerns about a roach infestation. An appointment was set for Tuesday between 8 and 10. David Anthony, the service technician, was punctual and professional. He carefully explained the process and what to expect. Its been a few days and so far everything is panning out as he explained. Sightings have been greatly decreased and are diminishing. I am confident the results will be worth the cost (which was very reasonable).Update: It’s been about a month since the initial treatment. Over the weeks, I had seen on average a few roaches per day. I have bait traps along with glue traps. It has been nearly a week since I saw my last roach. It seems that the treatment has been successful and that the bait traps have killed off the nests. I am one very happy customer!

The inspection and start of treatment was easy and informative. I wasnt able to use my coupon from the mail for $50 off the treatment. Pricing in communications sent to my email did not match what the inspection technician had shown me, which was confusing, but I was only charged what the inspection technician had displayed.

Stephanie Sherrick was on time, well organized, well informed, and very pleasant! She waited patiently while I asked questions, and had very helpful insights. She was able to spray in some tight spots around my house, which is great, because those dark corners are what I worry about most: bugs just growing and dwelling back in those corners. Then she did an awesome job treating the outside of my house. Super excellent job, I really appreciate her wisdom and expertise!!

I’ve been a Terminix pest control client for many years. Have had consistency with my technician (very low turnover), and had successful pest control for many years. I recently hired Terminix insulation services (didn’t even know they did insulation!), the sales guy was trustworthy, and the crew who came onsite were pleasant, professional, and hard working. They also took very good care of our property.

The technician who provided my service on July 22, John Newman, was excellent. He went above and beyond what I expected. Thank you Terminix for keeping my home pest free!

Our technician Erik Diosi is the best! He thoroughly explained everything he did. He answered all of my questions and he was very polite. I am confident in his abilities to handle all of our pests.

Terrific service, always professional. Our tech. Cody, is very responsive with any insect questions and/or seasonal insect service requests. Very happy with our Terminix service!

Service just a great job of keeping insects out of the house. ALso happy with control of clover mites on patio.

The service in March 2021 and again in May 2021 were unsatisfactory. Company would not refund $129 for May service even though this is directly off their website - “100% satisfaction or your money back: If you’re not happy with results any time within the first 30 days after treatment, we will fix the problem or refund your payment and cancel your pest control plan.”I requested Terminix to send someone else out in March to fix the problem, which they did. Then after the May service the call center employee said I should speak with the local Branch before rescheduling. That was in May (I called multiple times in June) just received call on July 29th which only occurred because I called again.I have cancelled service and would not recommend this company.

I have been a Costomer for over 3 years. Service has always been excellent and consistent. Technician are knowledgeable, professional and does an outstanding job making sure that provide what’s needed to take care of the situation. What I like best is that they communicate with you through the whole process.

The service technician was very knowledgeable and polite in knew what he was doing I would like to have him again

They say they offer free services in between your services but they refused to schedule us until I said I wanted to cancel then they schedule us a technician was supposed to show up the 13 of April no one showed up, no one called. The service to begin with never worked they spent 5 minutes in the house then left rude it took me calling 10 times in a months period for them tp actually cancel my service because for some reason they refused to cancel it worst company I’ve ever hired for any kind of work. DO NOT WASTE MONEY!!!

Good service, on time and notified of regular servicer prior to day of service.

Did a great job, always on time, always willing to do extra if needed, and always great about communicating!

Highly recommend! Prompt, thorough, knowledgeable, and professional. Great experience.

When I called back in to get someone out here right away because the yellow jackets were still swarming 5 days late.. I did leave 3 messages but no one returned my call until Ken Moody called me even though he was on vacation.

Great service by the three guys out here. Bigger job than expected but no complaints.

Contacted Terminix via the website at 7 pm and within an hour they called me to review pricing and schedule service. Technician was scheduled for the next day and arrived right on time. Their team clearly communicated with me throughout the entire process. Technician listened to my concerns and implemented a plan to address those issues. All around great service - start to finish!

I still have fleas bad and I havent got my 2 weeks yet its been a month

Stephanie did a great job.

Ray is outstanding. Communicates with us before, during and after the service. Always willing to listen and to provide solutions. Thank you Ray!

I appreciate that Joseph George spotted the many carpenter bees out front and took care of the issue of them making a home in the front of my home.

Nothing good at all to say about this company. They do not return phone calls they will try to get away with not doing all agreed to work. Then they will pencil whip your inspections. When you try to call the local office it will bounce you to the corporate office then they will send an email for someone to call you back which never happens. You give it 2 days and do it all over again. If you are in central Ohio and need pest control call any one else but do not call Terminix.

I have been a customer for approx. a year with the Columbus Oh branch. On 1-24 I received a text alerting that a service visit would happen in two days. I replied with a request to skip this quarter as things are tight right now with all that is going on. Two days later while at work I received notification that the tech was at the house completing service. I immediately called and he did not answer. A few minutes later he returned the call and when asked why he was there after I had replied to skip service two days earlier. He stated that it wasnt taken off the route and once he started by law he has to complete and it wasnt his fault. Really? you are the one that got the text reply. He assured me that he would call his boss and void the charges. Well this morning the charges hit my credit card. Now I feel a big hassle coming on to get a credit that I dont have time for. Based on how much hassle there is to fix this problem will be the deciding factor on if I do any future business with them.Update - 2-28- Spoke with the local account manager Ken. He was understanding and addressed the concerns and made things right. Base on his manner of understanding and actions I am planning on continued service and moving the rating to 4 star

I contacted Terminix for squirrel removal. I paid their upfront $537.50 charge for the service. They came out and set a trap and said they would be out twice a week for two weeks to check the trap. A week later I called because noone had been out and the trap seemed tripped. A tech comes out and resets the trap. Again, stating that they would be out twice a week. That was the last time I saw a technician. The trap has sat mounted to my house for almost a year (smh... I know...). When calling back to lament about their lack of service the rep says she will forward it to a supervisor. Two weeks later, nothing. Needless to say I hired another pest control company. Ive attempted to reach Terminix to retrieve their trap and issue a refund, but due to the high call volume they need to return your call or you can call back. Upon receiving call back the initial rep escalated the call to a supervising rep who sent an email to the associated branch. So, everything was behind the scenes, records of my calls doesnt appear to be documented, and I just have to wait and see if they respond. If not, then Ill have to start back down the same path again. So their issue tracking and operations management is lacking. They may be great for termite removal, but that may be their strength and all the other ancillary services may be a weaknesses. This could be a case of just a poor branch operation. Nonetheless, Ive done my part to inform prospective customers.

I have been a Terminix customer for several years, paying a year in advance for the quarterly service. Since the beginning of signing up for the treatments, my husband/I have been most pleased with all the service we have received. The Technicians have been knowledgeable about the products they use/ professional /friendly/ and helpful especially if needing additional service.

It was not the cleanest and the tub backed up. Noise in the halls all night so not much sleep.

If you are moving and have to cancel with them, they do everything they can to ignore your request.

The team was on time. Explained exactly what they were going to do and did a thorough walkthrough with us. After the work was completed they cleaned up any messes that were created. Chris and the rest of the team did an excellent job.

Joy Pagan has been handling a majority of our service calls at our Park Bend address and he has been absolutely fantastic. Great temperament, excellent communicator, and just an absolute pleasure to have handle our pest control needs. Even in the event that we get someone else in place of Joy the Terminix employees have all been incredible. Kudos to you Terminix!

Changed our appointment to 3 weeks later without notice or reason.

This is not a review of their service, just a complaint of the kind of people they have working for them.Today, one of their techs, driving a company vehicle, cut me off because he was about to miss his exit. He was running at least 75 in a 65 and recklessly cut over 2 lanes in front of me. He then proceeded to disappear from sight running at least 80-85 in a 70mph zone. I wouldn’t have bothered calling in on him or leaving this review, but he had the nerve to call the company I work for and complain about my driving!!! I have driven a company vehicle for my place of work for 26 years without a single call in. Now, if I ever need someone to kill my bugs, it won’t be Terminix!

Communication, timeliness and friendliness is awesome! I always get reminders prior, a call when on their way, reports on what they found/did and a reminder to call for as needed services in between the scheduled ones (free of charge with my plan)! Thank you!

No called no showed 3 times in 3 weeks.

I’ve always had very helpful and friendly technicians with Terminix. I love that they’ll come out any time, free of charge if you find any critters in between quarterly services. They always wipe down all the spider webs on the outside of the house and spray everything I ask them to. They never seem exasperated or make you feel like they don’t want to work. They’re will to do whatever it takes to make sure you’re happy with the service. I’ve used Terminix for 10 years and I’m very happy with their service.

My experience with Terminix has been great. Not only did they get rid of the termites, they also repaired any damage caused by the termites. After the latest inspection, Steve overheard our conversation about the upstairs not cooling enough during the summer. He recommended a new layer of insulation in our attic and proceeded to add a 14 inch layer. Steve, Chris and Nick were exemplary in their work while being courteous, respectful, knowledgeable and informative. Thank you Terminix!

Terminix does not have enough Techs to come fallow thru with taking care of the problem!!!! Very disappointed and angry

Always very thorough, professional and friendly!

Horrible experience I have been waiting on a refund for over a month now and all I get is the run around, bad enough the service is nothing like how they describe

Here’s the thing. There is A LOT of options for Pest Control here in Utah. However nobody, and I mean NOBODY compares to Terminix. The quality and value associated with their service is unmatched. Their technicians are not only bright, capable and professional. They will “get dirty” to get the job done.If your a Sam’s club member, that’s where I would go to get the absolute best value on home protection... then sit back and enjoy year round protection in a pest free home.

The workers that come to the house to spray, they always call to leave a message the day before and sometimes a few days before to let me know I am scheduled and what time, also to ask if theres additional i need sprayed. I dont have to be at home unless i need them to spray in the house. They are very prompt to spray every 3 months. The younger employees seem to be kinder and more respectful than the older ones, but I wont hold that against them :)Living in the country we have tons of spiders, mosquitos, and ants so having the property sprayed every 3 months is amazing! Even though our inside/outside animals get flea medicine, we still have the house treated every spring as well.

Timely arrival, professional technician. Like the calls before and after the appointment so you know when to expect them.

Joy Pagan is an awesome technician!

Very professional and helpful.

I set up appointments for termite inspection twice this week. The first person did not show up. But the second person Steve did eventually show up and did the inspection. He was very professional. So I am changing my review and will use them.

Still got Wasps. Terminix helpline-- no call back.

As it turns out, I was seeing little beetles and tiny spiders dead on the floor; but I thought they were droppings. The service is a good protection, though. I can be confident now that my house is clear.

I used this service September 12, 2020 and am thoroughly disappointed. My technician Brad, showed up High on weed and was so baked he did not complete the service we scheduled and paid for. I keep calling to try and report this issue but the robots that handle the phones won’t let me through to a person just an answering machine. Dont waste 128$ for them to not fix the problem you paid them for call someone else!

Great customer service!

Servicemen are always super courteous and professional. Any problems they come back immediately. Outstanding company.

First time did nothing to stop the ants and wasps. On hold for an hour and a half trying to get a respray. Finally called in as a new customer and they picked up in 2 minutes. The person on the phone was very nice and scheduled me for a respray but I dont think she was supposed to. Awful experience thus far. Well have to see what a respray does.Respray did nothing! Still have bees... Called several times, wrote this review and responded to several texts from the company and still no response or even an attempt to fix the problem. Received a text that they were coming out to spray a day or 2 back and I responded that I was very unhappy with their service and do not spray and they sprayed anyways. When the tech rang the doorbell (after spraying the front of the house) my wife answered the door and explained how upset I was with the service and the tech continued to spray. This service is a joke and this company is impossible to get ahold of and they have systematically ignored my communications.

Charged us $1200 to spray black foam on the outside of the house, they damaged our home. They have not responded to multiple calls, or emails to resolve this issue. Take a moment to Google about the fraud Terminix has been involved in. We wish we had before hiring them.

Good job Thanks.

I called for crunching in my walls, I was told removing old insulation and replacing it with special treated insulation would prevent bugs and mice won’t nest in. It was rather expensive but we agreed because we have already spent a great deal of time and money trying to eliminate the problem. I STILL HAVE CRUNCHING IN MY WALLS, newly dug holes in my yard and now a large bill. 😫

Great customer service, pleasant and friendly tech. Knowledgeable!

I got Terminix again and so far Im wondering why. Made an appointment last week had to cancel due to construction at my house rescheduled. And havent seen or heard a word from them. Hopefully they will answer after the holiday. But so far TERRIBLE I wouldnt recommend it. Columbus Ohio

COLUMBUS, OH I spent $1600+ on wildlife trapping(squirrels) that covered two years and as many appointments as needed.They were prompt to collect the money but late to literally every single one of their appointments. I forgave the first and second time but literally every time after that they have consistently been late by up to several hours. Todays appointment they called 30 mins after the window to tell me they would be here in 2 hours. 5 hours later they actually showed up.One time, they even arrived without the traps/cages to an appointment where they were supposed to set them up!They are extremely unprofessional.Their customer service is terrible.I recently needed them to come again and had to make 4 phone calls, and send multiple texts.I have worked in customer service before so I try to be extra patient with my representatives, servers, waiters etc. I always forgive the first and second offenses but Terminex is repeatedly late and has the worst communication of any service I have worked with.I feel terrible that I spent so much of my money on their service and am being treated so poorly.I highly recommend you do not work with this company.

We have had some issues with centipedes and mice- no more!🙂

They were here a day earlier and I am not happy with the service

Bryan is very helpful and knowledgable about pests. I do appreciate him taking the time to explain what is going on. I also appreciate his keeping up to see if his solutions did work. I am happy that whenever I have something that concerns me, you send someone right away. Thank you.

Shadiest company ever. My husband cancelled their services many times and they still come out to our house. Worst company ever. Do not use them because they dont listen to you if you want to cancel. They just show up and charge your card.

Everyone involved in the process was professional and knowledgeable. Everything was explained thoroughly and the quote I was given was exactly what I was charged. The day of my service the technicians were respectful of my property and cleaned everything up before they left. Critters and pests are not my favorites so having people who know how to handle the situation was very much appreciated.

Excellent work & value

No major complaints. Just dont like having to call a toll free number and talk to someone in India to make an appt or to cancel one. Makes me feel like the locals cant be bothered

The interaction is always personal and professional.

All the techs are very considerate and communicate what theyve done on each visit. I have two accounts one at my address and one at my daughters. I feel safe having the service at both address protecting the children.

Answering for my parents, since on my account :) They had a GREAT experience with Terminix. Never thought they handled pest control on top of getting rid of mice. Great experience and totally filled all the exterior places anything could get in. VERY VERY thorough!!

We have been using Terminix for almost two years and have had no issues. They are super responsive and always communicate. We have had no issues with pests or even if we do they are very quick in resolving the issue.

Jacob was very friendly, knowledgeable and did everything to meet my needs.

Service has always been great. Done with our convenience in mind. Techs are always friendly & helpful. Most importantly, the service has been very effective. No pest problems anymore.

The representatives were very professional they were quick they did not follow protocol as far as the pandemic however the rest of the service was just fine except for one part and that was Prior notice before showing up I received no prior notice whatsoever and the technician showed up approximately are we going to have later to do my initial inspection service

Geoff Williams is great to work with. I really appreciate the advance notice of when he is coming out and his follow-up. When I had an issue with ants earlier in the spring he was very helpful, and came back to assist with some spraying inside the house! Geoff has been our Terminix guy for most if not all of the years we have been with you and I love knowing who is taking care of our property!

Great professional service. We are very happy!

We used Terminix for years in several homes in which we lived in different cities and states. Weve become dissatisfied with the service at our current home for regular pest control. Two problems continue to exist after us calling them for follow-up, repeat service- spiders and mosquitoes. Weve decided that we can do it ourselves for less, much less, and get no less results; maybe better. We will soon see.

I had my crawl space encapsulated. The workers told me all about a dehumidifier that they installed that would take care of the moisture under the house. They neglected to tell me that it was not plugged in. I think that is kind of an important detail that I would need to know.

Very professional, great customer service, gets the job done

So far so good. Very professional operation. First treatment was 2 days ago.

I had a Terminix rep. showing up at my door selling me a 3 month exterior treatment on 6/8/2020 for $125. Two of my immediate neighbors had signed up, so I did. When I received the email confirmation, it was a one year agreement that would cost me the $125 every 3 months, which agreement would renew automatically every year, or pay $99 to cancel. One of my two neighbors was told the same lie, while the other was a regular customer of Terminix. Dishonest business practice.

Professional and timely service, very satisfied and a customer for life.

I gave the score because I am completely satisfied with the work done by John Norman. He is very efficient in his service methodology and keeps my property safe from external pests. He goes above and beyond his role as a service technician and gives me useful advice on possible future problems with my property that relate to pest control. He is always here on time and is thorough in his work. All in all, he is an important reason why I choose to use pest control services from Terminix.

My experience is customer service related. Kenny Harper and Richard Gibson stepped above and beyond in terms of servicing my Real Estate clients. They provided detailed documentation required by another party to a real estate transaction that proved a bit difficult. I really appreciate their time and effort to help solve the problem. Great team effort!!

Everything was beyond great! From the initial point of contact with customer service, to the estimate with Charles and upon Christopher and the entire crew that came out to my home to remove raccoons, mice and squirrels from the attic. Everyone was very professional and very kind and courteous, they also went above and beyond the job. Terminix will be the only pest control company well call from now on!

Professional, courteous, on time and very responsive

Garbage. Another big clunky business. I highly recommend a smaller local company. Customer service is the pits. Especially the Columbus, Ohio branch. HORRIBLE COMMUNICATION. Never sign up to autopay. I hope they get termites

I called about a mouse problem. It took 2 weeks for them to come out, I do not knock them for that assuming they are just a busy company. Unfortunately for them they are apparently too busy for my money. It starts by an inspection, thats what you schedule originally for. The inspector then tells you he will send you a email to get your treatments set up. Then you will receive no emails, follow up calls, or calls back after you try and get them on the phone. I called them (by the way all numbers go to a corporate office that will tell you they can not contact your local office directly) and they will tell you that you should just wait another few days. When I called back they then said they will send a message to the local office but it takes 2 days for the system to get the message to the correct office. I still havent heard back and its been 4 weeks 2 days. Obviously I went elsewhere. The company comes highly recommended and they could have charged me hundreds of dollars and I would have paid, but yet they wont take it because they wont talk to their customers well potential customers, I guess they would have to provide a service to have a customer. This may be isolated but Im sure it happens more then just me since its all ran from a single remote headquarters that can not contact the local offices.

We have used Terminix for years and we highly recommend them. It is a great company that is responsive and thorough. Geoff is our technician and he is fantastic.

Terminix has always delivered on their promise and their team is very responsive. I appreciate the respect they give me as their customer.

Service person called and left very detailed message of services provided. We were home and observed him doing just what he reported. Our former bee and wasp hives are no longer under our eves and deck

We have used Terminex for 10+ years. Our most recent technician (Joy) was great, but we have experienced in the past that the technician would say he treated our property but did not show up at all. Since I retired I request that I am home during the treatment. Amazing how different the results are. Early this week, a TIPP inspection was scheduled. I received a phone message from the tech saying he was on his way. But, he never showed up. About 15 minutes later, I received an email with a complete filled out report showing that he had been to our property. He had not!! I called Terminex and was transferred to Amanda. She called the tech and also reported the situation to a manager. She stated that one of them would call me back within two days. No one called, texted, emailed or left messages! I am done with Terminex. I do not recommend this company! If you use them, make sure you are home or you, too will get taken!!!

We were having an issue with a hole that birds had made in our house, but Terminix provided a thorough evaluation of our exterior to help us prevent all critters from getting in. Very professional and timely!

Bad customer service/sales.I had terminix at my previous house for 12 years. When I moved to the new house I tried to get a quote, which has been awful. I still do not have an accurate quote. None of the costs verbally communicated line up with the contract that they sent me.There is no local office number; all phone traffic is routed through a call center. I have talked to the national line 3 times trying to get an accurate quote and contact the local team without success (even after a note to the regional manager). All of those calls have resulted in a series of text messages (that included emojis) without actually delivering anything. The only reason I tolerated this terrible treatment is because the tech that services our area (my old house) was really good. But I dont have a choice but to go somewhere else. This also makes me question everything else that terminix promises to do and their guarantees.**Update: Never heard back anything from the inspector or regional manager. This is after being told I would have something June 6 (weeks after my initial request). I have since started with a local pest control company Best Choice Pest Control. They were super responsive and after signing their quote, they were here the next day. I have replied to [email protected] because the inspector and regional manager were so bad.

I forgot about my appointment. Serviceman was very flexible in scheduling appointments

Tanner is our tech and his level of professionalism provides such a great customer experience! Hes always willing to go above and beyond to make sure we are taken care of!

Called for an inspection, but prior to them coming out they called and asked if I had seen the bugs. I told him thats the reason I wanted an inspection and he said well if you didnt see them, I wouldnt able to either. At that point, I cancelled the appointment.

I saw huge spiders in my house, enough to make me want to sell. Tried terminix and I have peace again in my house.

They took over our last company and weve had bugs ever since. We have silver bugs on our porch they cant get rid of. We get spiders and they do not deweb. So disappointed. Wish we knew of a better service. Really miss our former company.

Chris and Jeff are both awesome. They take their time and are so thorough when examining my home for any pests. Theyre also very accommodating and very friendly. I would highly recommend either one of them.

Ive used terminix with 2 different homes after facing insect issues. We had tried ourselves , and failed. However, with Terminix our issue was resolved with massive improvements within a day. And as long as weve kept Terminix all has been well and we have no bugs around or anywhere inside our home. And if we need them, its super easy to get them back between the routine maintenance. Weve had 2 different techs and both have been super pleasant. Love this company.

Great service!