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Locketts Auto Care
6427 Baltimore National Pike, Catonsville, MD 21228, United States
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Ca
Review №1

Great service! Very friendly and willing to answer a lot of questions! Family owned, which I think makes a huge deal. I dealt with the owner and his son directly and they were very kind and helpful. Will definitely be using them for my future auto needs!

Pe
Review №2

Lockett’s Auto Care provided excellent service to keep my 20 year old Pontiac running. They diagnosed the front end noise and repaired it perfectly! My car now runs better now than it has in 20 years! This is the best auto service I’ve ever experienced! Highly recommend!

Ro
Review №3

So, I went to the Jeep dealership for a regular oil change and they suggested I change my brakes, rotors, and tires. Now, we all know dealerships try to convince you to donate a kidney so you can pay their overpriced labor but jeez, being a long term customer I’d figure they cut me a break. So, in the dealers parking lot I decide to search where I can donate a kidney and by a miracle, these guys popped up on my Google search. First call was with Mike, he quoted me a fair price and I told him I’d get back to him. Called back 2 weeks later and spoke to Ryan, he set my appointment and easy like that I was there at 7 am this morning. Did y’all know that these guys are punctual! Spoke to Mike and Ryan for a bit this morning and I was on my way back feeling that my Jeep was in great hands. They called me back and was like “Sir, your car is ready, test drove it but did you know that your left rear wheel bearing needs fixing?”. Let me stop right here. This is why I love mom and pop shops, they do business right. Can y’all believe the same place where I would think has more in scope analysis of my vehicle, didn’t have the nerve to point that out?! (Yes, the Jeep dealership). Anyways, I am just thankful they caught it before I had a wheel rolling down Baltimore National Pike. I got a fair price for the job, so I gave them the green light and by 4:30 pm my Jeep was smooth like butter on the breaks and knowing we both won out of our transaction! Thank you for all you guys did today, I appreciate the time Mike, Ryan and Chuck took to explain everything and I am definitely coming back!

K
Review №4

Ryan was very nice. I got a state inspection for my vehicle and needed to get a repair done to pass. He fit me in and updated my inspection report after the repairs were completed. I will definitely recommend them and use them again.

Br
Review №5

Simply the best service and value in town.I got a quote for XXX from Toyota 1 mile down the road for a dead battery and alternator. Mike from Lockett offered to jump my car and run it off his battery to save me ~$100 for towing to get it to his garage where he charged me around 1/3 of Toyotas quote for the same job, minus the car battery, which was not dead (and Im writing this email about 2 weeks later - so yeah it wasnt dead).Car was ready next-day after a 5pm drop-off. He was able to hang onto the car over the long weekend, and the final price (as referenced above) was lower than the initial quote.Best experience Ive ever had a car repair shop.

Su
Review №6

Not only did they replace the battery but they fixed our broken key with no charge. They are always friendly, professional and give you the info you need straight up. Couldn’t recommend them more!!

Sh
Review №7

Very professional, very down to earth, very trustworthy, does not give you the run around. If it does not need repair then they let you know. Prices are reasonable.

Ar
Review №8

The most dependable and reliable full service auto care services, and mechanics that have never disappointed me servicing any of my vehicles repairs in the past 20 years.

Ma
Review №9

I always receive courteous professional service. The staff go over the car making sure everything is in proper order and working well. The work is done on time and always finished as promised. I highly recommend Locketts Auto Care.

Ti
Review №10

Labor and parts are over pricedThey charge $552.14 for two NSK Bearings(KH30048)When they are priced at $150 eachAnd $336.00 for laborI found another auto shop who do the same work and same parts for $359 cheaper.Plus the owners Son rammed a truck into my car which is probably why the bearing suddenly went bad. This is something I can sue forThese guys are charging dealership pricesI will spend my money elsewhere

Br
Review №11

I took my Honda Element in for a coolant leak fix. I was told the leak was in a pipe below the engine and that it also needed a thermostat. I approved the $600+ repair. After the repair was done they told me it also had a blown head gasket. That repair would be $1100+. Why didnt they check the head gasket as a routine diagnostic for a coolant issue. They do good work but getting me to approve a $600 fix when it needed a $1700 repair seems very shady.

Je
Review №12

As usual, Lockett’s gave us great service! I always go to them and am never disappointed!

Wi
Review №13

Locketts Auto Care is a super trustworthy team.I have lived in the Ellicott City area for nearly 20 years. I started having Locketts Auto Care handle our familys car maintenance (4 cars) after Norm K. of Norms First Class retired. Norm had consolidated into Locketts location for his last several years and Locketts Auto Care actually did quite a bit of the work I brought into Norms First Class.I like to use independent mechanics, and the Lockett Team, headed by Mike, his son, Ryan, and long-time mechanic, Chuck, are super trustworthy. Their prices are fair and they do a very timely diagnosis and repair of problems. I highly recommend them. Bill C.

Jo
Review №14

The guys there were absolutely professional. They were honest and Mr. Rayn really seen to it that the work was done in a timely manner. I would recommend this shop to anyone whos looking to have work done. You can tell that these guys care about taking care of there customers. And they use all acdelco parts for GM vehicles.

St
Review №15

Its always a great relief to find an auto repair shop that is efficient, fairly priced, and highly competent. Locketts is that shop, and I couldnt be more pleased. I have used it twice this year for two vehicles, and both were handled just as I expected. I expect to use their services for the long term.

Fr
Review №16

Locketts always provides great service--professional, friendly, and on time. Theyve taken care of us for many years, and we arent trusting our cars to anyone else.

De
Review №17

Coming from a family of mechanics and our small business, I appreciate Locketts thoroughness and customer service. Please support this small family business!

Jo
Review №18

Excellent, comprehensive, expert service provided at a fair price on-time! You can not beat that! You can not beat the service provided by this excellent crew of expert mechanics! Highly recommend!

Pe
Review №19

Mike Lockett does reliable, great work as promised and at a reasonable price. Have trusted them with all our vehicles for many years, and never disappointed.

Za
Review №20

Repairs professionally done in a very timely manner. Great prices; great people. I will be back!!

Ji
Review №21

Mike and his staff continue to provide too notch service at a moments notice at a competitive price. The staff is knowledgeable and will go out of their way to insure your auto service is the highest quality possible. I highly recommend Locketts Auto Care and will continue to support this quality business in every circumstance.

Ch
Review №22

This was a very professional, courteous, and skilled group of automotive professionals. Thanks for a great job.

Ed
Review №23

Very pleased, what previous mechanics couldnt repair Locketts was able to.Return my vehicle the same day as promised.A family business that i will be supporting and telling my family and friends about.

Do
Review №24

Theses guys are awesome good people and a blessing to my family. Thanks for the excellent work.

Ma
Review №25

Ryan and his team are awesome . Very honest and for coming in the possible cost and repairs needed. Repairs time is really fast a simple battery was in and out in 30 mins at 4:30 pm( no appointment were able to squeezed me In) Few months prior I had some issues going on with a camera and braking issue. The repairs were not cheap but drastically cheaper then the Ford dealership .Ryan and his team had my car back to me within a week and had parts over nighted .Will always go to Lockett auto care for all my needs and support their business. Recommend to anybody needs great service .

Bo
Review №26

Great service. Friendly service. Knowledgeable. Very reasonable

Ca
Review №27

Very honest group. Always figure the problem out and explain in detail to someone who doesnt know much about cars. Always very helpful and friendly!

Ca
Review №28

My family and I have used Locketts for close to 60 years. I dont trust anyone else to come near my car. Mike and his team are the best. Very trustworthy and fair. A+ Number 1! I always say, I trust Mike with my life! My car!

Ir
Review №29

I was very happyThey are all very professional. The workers are all very nice. My car is running GREAT. I would highly recommend. I was recommended by my hairdresser and have been very satisfied.

Jo
Review №30

I took my car to Locketts Repair due to the engine going dead when I would stop for a light or traffic or otherwise. It was as if someone had turned theKey to the off position. I have used LOCKETT’s on multiple occasions for my service as I feel that they do an honest job at a fair price. It is a family business, which has been there for years, servicing many of my friends and family’s vehicles. I trust their work and feel that they are honest and reputable. This was an expensive job, but I believe Mike LOCKETT Gave me aFair price and did the work as stated. I have not been able to use the car since I got it back as I had a fallOn the way home at my apartment building. The car seemed fine on that short trip. I hope to be able to use the car soon to make sure all is OK.I expect everything to be fine. I reserved the last star only because I was not able to actually drive the car and test it completely due to my “fall” - accident.

Da
Review №31

The team at Lockette’s always does a great job on my truck. Always honest and professional!

St
Review №32

If you dont have anything good to say.The rest is self-explanatory.

Ma
Review №33

I got a oill change and my brakes fixed. My car is in good repair and I receive great customer service. My only complaint is The labor cost me $302.00. I think that’s a lot of money for a small car such as mine. Toyota Yaris.

Ja
Review №34

Great experience, Mike was very helpful and efficient! Everything was completed on time, and the work done was explained and documented greatly.

Br
Review №35

Honest, trustworthy & amazing customer service!Mike, Ryan and their highly skilled team of mechanics are a rare breed. They went above and beyond our expectations and were incredibly accommodating. We discovered Lockett’s when our truck (trailing an expensive RV) broke down on I-70. They had great reviews and were close enough for us to get to with the help of a Tow truck who followed us the 3 mile drive. We arrived just before closing. Mike, the owner greeted us like old friends. We had been on the phone with him several times trying to diagnose our problem. He, his son Ryan and several of their staff stayed late to help us & were oddly happy to do it! They didn’t make us feel as though we were an inconvenience in the least. They diagnosed our problem, laid out all of our options, invited us to ponder them over the weekend. Then they helped us get where we were going, with not just a safe place to leave our RV overnight, but with a loaner vehicle to so we could pick up a replacement truck! This is NOT your typical auto repair shop. These men treat you like family and treat your vehicle as if it were their own. They have earned our trust our gratitude and our loyal patronage for life. Thanks so much Lockett’s!

ma
Review №36

Professional, honest and timely which is not so common when dealing with automotive repair shops..

Th
Review №37

Great, professional service at reasonable prices! Would highly recommend to anyone!

Ji
Review №38

They do a great job on keeping my car running well and safe on the road 👍

Je
Review №39

They were kind enough to check the underside of a used car that I was considering purchasing at no charge. Very grateful!

He
Review №40

We worked with the owner, he was great, very professional and knowledgeable, got our truck done in good time, didn’t break the bank & was able to find the problem that 5 other shops couldn’t find. Highly recommend, will definitely return.

Sc
Review №41

I trust Mike with total care of both of our cars

Tr
Review №42

Great customer service, hooked me up with a last minute inspection in my vehicle!

Ju
Review №43

They are great to work with. Honest and great at their jobs!

Na
Review №44

Ive been using Locketts for several years now, after being referred to them by a neighbor. They do great work, for a reasonable price. Ive never had a problem with any of their work. Its also nice to do business with a place where the people are friendly and have a sense of humor.

St
Review №45

Friendy,Friends, and experienced.Highly recommend 👌

Da
Review №46

Mike, Zach, Ryan, and their team run an excellent family-owned repair shop on Route 40. They are friendly, honest, knowledgeable, and quick. Their rates are much more reasonable than the dealership. I felt like they cared about me as a person and didnt just look at me like I was a sale. They saved me money, and ensured my business for the foreseeable future.

Ha
Review №47

Thanks to Locketts Auto Care for taking such great, expedient, care of my car! I wanted to go to a place that I could trust, and they certainly delivered on all fronts. Highly recommend!

Da
Review №48

I’ve been going to Lockett’s for over 3 years now. Very friendly, knowledgeable and timely. It’s really good to know there are still HONEST & trustworthy mechanics in the world. Ryan, Mike.... the whole staff make the experience pleasant and positive.

He
Review №49

Always a great professional experience for about 20 years.

D.
Review №50

Wouldn’t trust my vehicle or hard earned money to another other mechanic. PERIOD.

Jo
Review №51

Mike has done great work for my wife and I. Very fast and efficient service. Prices seem fair and honest

Ni
Review №52

Great service! Mike and family always take care of my vehicle. Honest, reliable and very fair pricing. I recommend them to everyone I know.

Mi
Review №53

By far the best team of mechanics in the area, we drive down from Western MD for these guys. Great job as usual by Chuck and Ryan!!

Ro
Review №54

Great service that locket auto care.

Gr
Review №55

I have been taking all of my vehicles to Locketts Auto Care for the last 10 years and have NEVER had a bad experience. Honest, reliable and timely. I have recommended family, friends and co-workers to take their vehicles to Locketts and all have had the same positive experience.

Sa
Review №56

Professional, friendly staff. Very trustworthy. Ive never felt so comfortable at a shop, especially being a woman. They actually take care of you here!

An
Review №57

Good reliable , Friendly, Honest, service ....

Ms
Review №58

We always feel confident taking our vehicles to Locketts. They do great work, are straight forward and honest, while making you feel like family.

Se
Review №59

Ryan and everyone at Locketts has done exceptional work on my truck as well as my wifes car.

Bo
Review №60

As usual 10⭐️ 👍

R
Review №61

Good w

Pa
Review №62

My champions!! Always in my corner. Superior, professional service with a lot of smiles.

Ka
Review №63

Fast, efficient and reasonable!

Ni
Review №64

Always polite and honest

Sa
Review №65

Trustworthy, friendly, knowledgeable, and honest! Mike is the best!

Pa
Review №66

These guys rock. Honest quote, in and out service and problem gone on the car. My go-to mechanic in Baltimore for foreign and domestic vehicles.

Ru
Review №67

Honest, professional folks

To
Review №68

The best

Information
1 Photos
68 Comments
5 Rating
  • Address:6427 Baltimore National Pike, Catonsville, MD 21228, United States
  • Site:https://www.lockettsautocare.com/
  • Phone:+1 410-744-4328
Categories
  • Auto repair shop
Working hours
  • Monday:7am–6pm
  • Tuesday:7am–6pm
  • Wednesday:7am–6pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:7am–6pm
  • Sunday:7am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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