For starters the customer service at the location was terrible. No greeting. Everybody looks annoyed like they do not want to be bothered even though they are at work.The worker that assisted me had her chest all out(wearing tube top) with a wrinkled Hertz jacket that was unzipped on.They gave me a 2019 Nissan Sentra that had not been cleaned in it looked like at least a year.Bald tires that I had to put air in twice in the 3 days that I had the car.Brakes and rotors squeaked and grinded loudly.Windshield wipers didn’t work.I tried to swap out car at Hertz in Greensboro since I had a one way reservation and they lied and said they didn’t have anything available.I called to file complaint and they offered me $100 refund.I don’t know how Hertz is still in business

The you g woman working at 1pm 8/26/21 isnt the right person to represent the org.She was charm free and didnt fully do her job. I had to take my own video of the car to ensure she didnt try to charge me for incidentals.Please get her some training or find someone that can do the job effectively

Jordans customer service needs a lot of work. There is a young lady that was really nice when I was there back in July, but other than that, a customer service class or crash course is needed.

This location has the best people working, they are top-notch. Very professional, hardworking and customer friendly. Jordan and Hayli are great at what they do, this also includes their manager as well. In this crazy world where customer service is no longer a priority. Hertz on Jesse Hill employees know how to treat people like they treat themselves: professional.

I came to pick up my reserved rental car at 5:15pm, 45 minutes before they closed at 6pm and no one was at the office. The door was unlocked so I waited for 30 minutes, called a few times… nothing. I needed this car for a business trip I have to leave for early in the morning. Very angry and dissatisfied. Unprofessional. Inconsiderate. -12/10.

If i could give 0 starts...i would. Very poor costumer service. Walked in, no one greeted me. There were three men behind the counter and one costumer in front of me. Had an issue with my reservation once i got there, while booking it said credit card is not needed, which is specifically why i used them. When i get there Darin* informs me i can’t get it without a credit card on file until after 24hours then just walks out without helping me any further. I stood there waiting for help on what to do next for about 10 min until i said something to another guy who was just sitting on the phone. He wasn’t much help but i got the answers that i needed. Will not be using them.

This location was great to me. Everyone was very friendly and appeared to enjoy their time here. They gave me a great new model Toyota corolla for a great price of about $205/ week. Couldnt be happier

I made a reservation online on 3/30/21 to pick up on 4/2/21. I arrived at the pick up center and an agent met me at the lobby door to inform me that there were no cars available for rent. I left my number for a call back and didnt receive a call. I followed up to check to see if any vehicles would be available by close of business on 4/2 and was told no. This was a complete waste of time and effort to get a vehicle. Shame on you, Hertz! I will never consider your company when I want to rent a car in the future. Do not allow reservations and confirm them if you dont have cars in your inventory!

I wish I could give this place 0 stars. Awful service, some of the worst car rental experiences Ive ever had. With disgusting and unsanitized, unclean cars.

Absolutely horrible company. On the day of my reservation, I called to confirm that my vehicle will be ready only to find out they dont have a vehicle for me to rent. I already paid for the reservation. They didnt even call to let me know and now I have no time for a backup.

Good customer service and the young men were extremely helpful to this old woman. I appreciate politeness

Great service and friendly specially Joran very helpful and professional highly recommended thanks

They promised me a full size car and I got a corolla....its so little i cant sit comfortably. Maybe next time Ill be at enterprise.

If i could zero i would staff dont greet you when you walk in 2 hertz workers there very rude especially the guy the woman heard her on the phone talking rude to a customer i left without a car even though i had a reservation you are not guaranteed a car with a third party booking

Thank goodness for the gentleman who are working this location! Professional and quick service. The Marriott location on 14th street is terrible. Jordan and Devaughn are amazing!

The employees were very pleasant and accommodating! I enjoyed my experience.

At first they didnt have the Van I had reserved, but they acted quickly and got it to me in 30 mins

Very poor experience. Was delivered a car that was old, in bad shape, and dirty inside & out. Tried to exchange it at this location and another around the corner, and was told there were no other cars available. It is a 2 week rental and Im VERY disappointed with my tarnished Gold experience.

Employees don’t wear masks

Extremely dirty vehicle....sticky stuff everywhere...

35 minutes in line to be told that we need to wait to be called when our car is ready? People around us have been here for an hour or more. Not sure if it is just Atlanta airport location or not but definitely the Atlanta airport hertz experience is horrible.

Had to get a rental from here back in October 2019 through my company which waited not only last minute to book the rentals for over 30 state employees but they didn’t let us pick the rentals up until the end of the day. The wait time was crazy & we were unsure if we’d get our rentals due to Hertz carrying on business as usual (as they should have). By the time we got there to pick up the rentals they were honest & said they didn’t have cars for all of us b/c they thought we would’ve been there earlier to pick them up. They then called other locations & agents from those location brought cars. We were very grateful. I even got a gas card but I think that came with the company car 😂

Booked a car for this location but they did nit ha e the inventory. Had to ho to the airport.

Bad cars

Great, clean, friendly location. Both agents were great to work with, and went beyond. This location is right across the street from the Marta train station. If youre looking to save money on your car rental (we saved $150 by renting at this location instead of at the airport), take the Marta from the airport for only $2.50 (plus $1 card fee). Its only about a 20 minute ride to this Hertz location by train, instead of battling Atlanta traffic (take a northbound train, transfer at Five Points station and take an eastbound train only one stop to Georgia State). Would definitely use this location again!

DO NOT RENT FROM THIS LOCATION!!! WORST CUSTOMER SERVICE EXPERIENCE EVER! I made a reservation the day before arrived early for pick up. Several people waiting. They were telling everyone there were no cars available...but they were renting to a select group of people who had government contracts with the facility. They had a list of people who they were renting...and they told me they couldnt find my rental reservation even though I provided a confirmation number and showed my email confirmation they kept telling me it would be a wait because they were renting to the people on the list first. They asked me to wait and they would try to fit me in. I waited over 2 HOURS. During that time I saw them rent out 8 vehicles... everytime I stepped up and asked about renting to me they kept saying no cars available. Eventually after I saw the 8th car was rented out another lady who had been waiting said I think you should take her first shes been waiting awhile. The agent Dante asked me to step outside. He informed me that he had a contractual agreement and I was not a priority because I wanted to rent for personal reasons. That I could continue to wait but he wasnt going to have a vehicle available for me. He was extremely unprofessional. Lacked anything in resemblance to proper customer service. I called customer service, they had no issues pulling up my reservation, they modified my reservations to go back and rent from the same location...AT A HIGHER RATE....even after I explained the poor customer service I just received...they told me to back and try my luck... I asked to be transferred to a supervisor...which suggested the exact same thing at an EVEN HIGHER RATE and a much much further location...Finally got another customer service supervisor on the phone and was able to get a vehicle from another location...At the same rate...which I had to walk to. The agent treated me horribly. And was VERY discriminative. Offered NO solutions and showed NO empathy. I noticed he told everyone who came in without a government contract that no cars were available...WHICH WAS ABSOLUTELY UNTRUE!!! I reached out to the area manager and still have yet to receive any type of response. Please provide your employees with a customer service class or find new ones!!! NEEDLESS to say I DO NOT RECOMMEND THIS LOCATION and I will tell everyone of my HORRIBLE experience here.

I was supposed to rent a Hertz car for work at 4:00 today. I got a phone call at 1:00 telling me that there werent any cars--literally no other information. The guy who called me was completely unhelpful and kept talking over me. He couldnt tell me when they might have cars available, and he kept acting like he was doing me a favor by giving me this news three hours ahead of when I was supposed to leave town. I just canceled the reservation and will be using a different company.

The counter worker had an aloof air to him and seemed annoyed that I was there to pick up a car. I originally booked a Toyota Corolla or similarly sized car over two months in advance. Everything seemed alright when he pulled out the keys for a Toyota and went out to check on the car. However, at the last minute, he said he didn’t have the car available nor any other small cars, and I was instead given a Jeep Patriot. While I appreciate the free upgrade, it would’ve been nice to have been asked if I wanted to be upgraded to a larger vehicle that consumes twice the gas, especially when using the vehicle over a longer period (which will result in a $100-200 addition to my vehicle costs). This is insane considering, again, that I booked over two months in advance.

The staff at the Jesse Hill location were excellent but the staff at the other location needs help with customer service. The 1-800 staff I spoke to were ill-informed.

Closed indefinitely until at least the end of September 2020.

Excellent customer service. This is the preferred vendor for my organization and it is hands down the BEST in Atlanta. They always vacuum and clean the car before I drive it out of the parking lot.

1. Down graded me to a smaller class vehicle than what I reserved 20 minutes prior. They had larger class vehicles on site but refused to upgrade. 2. I had a $75 credit voucher that they refused to honor since I didnt have the original paperwork, just a photo of it (didnt plan on renting a car while visiting Atlanta so I didnt carry the voucher with me. Had to rent due to trouble with my own car.) 3. Vehicle they gave me was disgustingly dirty inside. All seats were soiled. Doubt Ill ever rent from this location again or hertz in general.

Very busy location in the morning, but they were great and quickly got my van for me. Thanks!!

Im a travel agent, and was pleased with this small location. There was no wait time, as I was able to be helped right away. I would definitely recommend for the future.- JB

We reserved a car at this location several days in advance, to be picked up at 10:00 AM today. Arriving at 9:50 AM, we were told that they had no cars available and that they wouldnt have any for at least an hour. We indicated to the associate at the counter that we were on a time table and that waiting an indeterminate amount of time was not a workable solution for is. The employees was unapologetic, and suggested that we call other Hertz locations ourselves in order to find a vehicle. It has now been two hours and they still do not have a vehicle available, nor have they called to update us on when we might expect one. Note that throughout this exchange, both we and the associate remained cordial, so there was no reason for them to be willfully unhelpful. They just simply didnt care that they had failed to live up to their commitment. I would have expected that if by some mischance they did not have a vehicle available, they could have at least called us ahead of time to save us a trip.

Guy was new and alone. Had to keep calling others and he kept a frown on hid face.

Tia cool as hell and professional and get u in a car quick

I rent for business all the time at this location. I know the staff by name, receive excellent customer service and appreciate that they get to know their regular customers and their preferences.

Reserved an intermediate car the day before and then the next day go to pick it up the counter guy showed a little attitude and was slow and then told me my car wasnt ready for pick up because it needed cleaning. I had asked him for a car with gas enough to get me where I was going 45 miles away and he said he didnt know and acted like he didnt care either. Said he would give me another but didnt say it was a downgrade compact with no cruse control, couldnt adjust mirrors inside car and it had less than a half a gallon of gas in the car with gauge on empty and put 9.6 gal in a 10 gallon tank. . Running late, no cruise control and couldnt see out of my side mirrors and got there late thanks to hunting for a gas station in downtown Atlanta in heavy traffic. This place needs new management.

Hertz customer service is trash across the board! This is Worst company ever!! Rent from anywhere else but hertz! They don’t care about you only your money!! They will charge your account without your permission!! Renters beware!! You’ve been ⚠️ don’t do it!

Good

Who has a business where they dont answer the phone?

None of the locations answer the phone! Very unprofessional

Yep, dont expect them to pick up the phone

One of the best to rent from

They need to pick up the phone worst customer service ever

Dirty car

Great customer service

Very professional

No One Never Answers!

Never answers the phone