Rudest customer service people ever! The woman behind the desk this morning, working 10/2/2021...nasty attitude. My son had a reservation and he walked in without a mask! She told him he needed to get a mask BECAUSE she wasnt wearing one!! He didnt have a mask. He left the building and had his friend go in to get the rental. THE FRIEND HAD A MASK ON!! She told him she didnt care if they were stranded and she would not rent them a car. Such nastiness in this time of everyone being on edge. She should not be renting cars to people that need them. Corporate should know this happens there. This is the Budget car rental on Courtland St in Atlanta GA

The wait is absolutely unbelievable. If they are under staffed, just close down for crying out loud. There is two lines. We literally have been standing in line for an hour 1/2. Two employees working the counter is unacceptable in a busy airport like ATL . I will never rent from this place again. Bye Budget. I didn’t even want to give a 1 star. SHUT DOWN OR GET HELP.

Please go rent a car anywhere but here. Cant get anyone to answer the phone. There a budget affiliate company over charge. My credit card. Check the car in after i had already got in my flight. I called several times no answer …DO NOT GO HERE!! DO NOT GO HERE! Terrible customer service. Terrible experience Black African man was extremely rude and unhelpful and made the process. The worst experience I’ve ever had anywhere.

I would give zero stars if I could. I showed up to atl from Detroit with a reservation and the 300 hold turned into 1500 so I had to cancel leaving me with no car as every car is sold out. Now I have to take an uber to my hotel. I will NEVER use budget again. Avoid this location at all costs.

People are extremely rude. Litterally canceled my trip because of them. Tried to tell me because I had my wife at the counter they wouldn’t rent to me because only one person in line, but she was to be added as a driver. The airport packed no seating. What about social distancing? I kept her with me. Also flight delayed I called many hours ahead and asked if they would be there after closing or I could make other plans. They said they would stay till 12:30 I arrived at 12:15 to nobody on site to rent to me. I was 1 of maybe 10 told the same lie. After that they had the audacity to be rude and threatening. Yeah 0 stars and every employee there is a joke.

Ive rented from this location many times for years now, locally and for trips out of state. While there are occasions which are practically unavoidable with this type of industry that might lead to frustrating circumstances with cars not being ready or a shortage of cars, they actually are far more likely to have everything ready and have you in and out pretty quick. Especially great service with their long term rental program staff, you are definitely treated as a priority the entire time of your rental. This location is not the size of the airport so keep that in mind, its best to have a reservation, or call ahead to find out availability before showing up last minute. Just have your License, a credit card, and be over 25 and youll be taken care of and in a clean and very new model vehicle in no time

Absolutely terrible! The girl at the counter was rude and not helpful AT ALL! Said my license “didn’t go through” and gave no explanation, didn’t try to assist in any type of way. Simply told me it didn’t go through and we can’t rent to you sorry. Mind you it’s 11PM everything is about to close and pretty much left me stuck. Thank God I have resources and was able to make other arrangements. I will NEVER use this company again. Get some better, more professional staff because they were garbage. They are 100% making you lose business.

We rented a 15 passenger van June 4 -6, 2021 from the ATL airport Budget Rental, to drive several elderly couples to a convention. Not only did we wait 2 hours in line, but we discovered the passenger seats were not bolted down or the seat belts usable! My husband managed to find all but one bolt to lock the seats into place. Two more hours later all seats were safe, except for one which was used for luggage. Upon returning the van, the night manager offered a full refund, but he did not process the refund, and later, after waiting the requested 5 days for the refund to appear, the executive office refused to honor the refund despite the seriousness of the situation. My husband did not realize the passenger seats were not bolted in until he fell over with the middle seat while attempting to make a seat belt useable! Protect yourself, family and friends by renting your vehicle elsewhere. Budget was sadly understaffed to the point that safety issues were of no concern. No other rental car agency had a waiting line of more than one or two guests. Shop smart for your next rental car in Atlanta!

Terrible. Reserved a car 3 months in advance. Asked for a mid sized sedan. Got to the counter after a long day of travel and was told they didnt have the car I reserved (though I booked months in advance). Instead, I was given a Challenger with a hemi, wonderful, not. Thanks for the gas guzzling boat when all I wanted was a comfortable sedan. Oh, did I mention Im paying almost $200 more for the fact that they didnt have the car I reserved??? Yeah. Thats the last time I use budget. Theres clearly no reason to make a reservation when it wont be acknowledged.

This was the most horrible experience that I ever had in renting a car.I prepaid my reservation with a bank debit master card. When I mademy reservation by phone the reservationist informed me of their debitcard policy and I also read them online. The manager on duty at thislocation had his own set of rules regarding the payment method of a debit card. I presented him these current items: 1)_valid GA Drivers License, 2)_utility bill upper portion with present address and dollar amount, 3)_insurance notice of payment, 4)_bank statement, and 4)_another bank account online by phone. Everything had my name and current residential address. He would come up with his own opinionated policy. I just went ahead and cancel my reservation. It does not stop there, when I called the 800 number to cancel my reservation therewas another issue. They informed me that I would not be refunded the full prepaid amount within 3-10 business days. I had to explain in details of my cancellation. Nevertheless, a cancellation email did arrive and I am waiting to see what will happen within the next 10 days. DO NOT GO THERE WITH A DEBIT CARD AND EXPECT TO LEAVE WITH A RENTALCAR!

Customer service was fine and they handled things after the fact but there were too many hidden fees and such. They placed a hold on my card for twice the amount of the rental and never told me that I had to wait 7-10 BUSINESS DAYS TO GET MY MONEY BACK. Y’all won’t let me leave the lot without paying WHY AM I LEAVING WITHOUT ALL OF MY MONEY. I just hate budget Atlanta. Truly.

Absolutely horrible service. Waited over 1hr in line and they did not have my reservation ready. Lady at counter was despicable, never have been treated so bad. She should be fired!!

Renters PLEASE BEWARE. This location is not affiliated with the main budgets corporation. They are they are independently owned and have their own rules and regulations that the staff make up as needed. They will overcharge your card and they will overbook more cars than they have then try to offer you pick up trucks in replacement for the car that you reserved. Getting in contact with customer service or anyone from budget ATL corporate is nearly impossible. They hold over $200 on your card in at the end of your rental service they charge you that $200 in addition to gas even if you fill the tank. If you don’t have time or money to waste I suggest you go with a different renting company when in ATL.

I can honestly say this was my worst rental car experience of my life!! Would not recommend this place to anyone. My husband and I had a week long vacation planned to visit Savannah, GA and needed a rental car to get us there from Atlanta. I had booked our rental car WEEKS in advance and had paid in full. When we arrived at the rental car facility the woman working the front desk was extremely rude. She asked if we had a reservation which we provided to her. She then proceeded to tell us that they didnt have any cars available for us. She then stated that she tried to call us to notify us but didnt have a phone number listed on file (which was a complete lie). They had a 5-wheel pick up truck available to us which was not ideal for us for the amount of driving we had planned. We also received a confirmation email the night before stating we were all set to pick up our car. In an unfamiliar city, this was very unsettling and unprofessional as we needed a vehicle that day. Luckily, there was an AVIS across the street that was extremely helpful and had a car available to us. Even though we had to pay more money for the vehicle, I will continue to rent from AVIS and avoid Budget at all cost. The most frustrating part of the situation was I had to call a 1-800 number and wait on hold for at least 20 minutes to get refunded. At the very least Budget should have been able to refund me right on the spot.

Policies need to be updated for people who dont associate with major banks or be forced to get a credit card. Wack

Not even worth 1 star. Thoroughly disappointed. Ive given Budget multiple chances and the last 3 rental experiences have been horrible. Dirty vehicles, vehicles with mechanical trouble, and some staff were rude and careless. Budget employees seem overworked and unhappy. Most recently I prepaid my rental one month in advance. They sold out of cars, sent me to 3 different lots to ultimately tell me they were sold out completely everywhere and only 2 hours before my pick up time. I will never rent from Budget again, EVER.

I made a reservation the same day, I had to go to a further location yet I was just happy to have found a company with a truck available at short notice. I get there and I am told they do not have trucks, they have cargo vans, I agreed being I just needed to move. I am then asked for my Id and a document I didnt have for verification, I see online other documents were able to be provided that I actually had yet I was only asked for 1. I also was told my bank card along with a long list of other banks was not accepted. So I was turned away, just to wake up to a $75 no show fee from my bank card as if I never showed! This is highly unprofessional! You do not rent the truck to a customer yet you still recieve profit from the deal? At this point I feel this location uses that gimmick to recieve unfair revenue! In the event a customer has actually shown to the appointment it should be documented and a no fee charge should not be applied. I am highly dissatisfied with my service provided.

Please make sure you are all the way filled up with gas. When I returned the car, there was 2 gallons of gas missing from the car and they charged me 9.99 per gallon. I will never rent from this company again.

They are a terrible company to rent from. Was hit by someone else and mother and daughter both got injured had to get medical help and therapy. They don’t return calls and help been trying to work with them for over a year to help this family. DONT USE THEM.

The worst place to rent a car and Ive rented cars from sketchy places before, this one simply just doesnt care.

Horrible experience!! On a company business trip my mother calls said budget has be calling she gave me the number, I called to see what was the problem. Heather the general manager begins to disrespect and belittle me as if I was her child, once she was done she promptly hangs the phone up in my face. I tried calling back several time she repeatedly picked up and hung up the phone so I couldn’t get to speak to her or hear the voicemail. Eventually I called from another phone she didn’t answer but I left a voicemail that still hasn’t been returned. Disgusting way to treat a person let alone a customer.

Booked and paid in full online, still waited outside for an hour...before the car was even ready.

DO NOT GO HERE!! DO NOT GO HERE! Terrible customer service. Terrible experience. Rented car same day and was told once I arrived that they have no cars. Why did you slow me to book?? Black African man was extremely rude and unhelpful and made the process very difficult. He didn’t want to rent to us obviously. Asked us to leave once he took my money and would not give me a refund. The worst experience I’ve ever had anywhere.

Senior Level Market Manager Lara did an exceptional job taking care of me. I truly appreciate her customer service. While I had a tough experience with the company, she recovered the situation and retained me as a customer. Thank you Laura! Truly thankful for the experience.

If I could rate it less I would. Terrible experience. Firstly they didnt take my credit card(we dont take your kind of credit card) Next they tell me the insurance I purchased wasnt good. Then they charge me an extra 300 because of their insane policy.

Very helpful and friendly!

Scheduled a pick up online for a same day pick up. Get to the site and was told “we don’t have any trucks” and “we don’t do same day rentals.” Not only do they have two trucks, but the site ALLOWED me to make the reservation. Not only that, the associate was a complete jerk about the whole thing as if this was my fault. I wish I could give them negative stars!

Horrible. We flew in from colorado. And they wont allow us to rent a truck with a debit card. We booked it online. But cant pick it up they are rude. I do not reccomend this place at all! They offer no help. They dont accept cash.

Poor customer service hung up the phone being Nicole coughed so hard I thought she really needed to sick assistance and go home. She then hung up the phone. Nicole coughing non stop for 3 mins so hard she couldnt hear what I was saying. Sad people like this need retraining but if u ask me fire. She puts people at risk.

Baby, if this is the Downtown location, that female behind the counter is ghetto! Insane! And IGNORANT! Poor customer service, using ill verbiage when conducting business - yikes, dont do it people! The airport location was professional and conducting business with them was great!

Good experience. Simple. No problems

Horrible customer service, called to extend reservation was given several different amounts and not explained the reason why? Very rude lady and inconsistent information.

The least expensive car rental out of five others I checked out for a luxury rental. Great experience and superb service.

Can rent with a debit card. Very easy. Just wish I could add underage drivers on debit too.

Terrible experience. I’m a student traveling to Atlanta for the summer for an internship and I was left in the rain without a car. Being a young renter, I know I’m obligated to pay a fee and Budget explicitly told me that my quote included the fee over the phone. When I got to the site, they wanted to tack on another $800 a month and simply “apologized for the wrong info” I got over the phone — my rental would’ve amounted to $3,200 for the two months instead of the $1,400 I was quoted. The manager didn’t seem to care about my issue and just shrugged. They had other customers who were in there the same time as me who were also furious about something else. I hate to be the kind of person to do that and thought that being patient and respectful would yield good customer service but nothing. This was an awful experience. I called corporate, was told AGAIN that my reservation had my age on it and that the fee was already built into the $1,400 until ultimately the third rep on the phone said it wasn’t. After two hours, Budget wouldn’t do anything for me except a half-assed apology. THREE times I was told the wrong information— they couldn’t honor anything. It wasn’t a fact of not paying the young renters fee— it was the fact I was lied to about it when making my reservation and left stranded without a vehicle after hours. I spent $500 more at Enterprise but I’d pay way more to give them my business in exchange for quality service and actually decent customer service. Never renting with Budget again. It’s a shame, they could’ve locked in a lifelong customer.

One of the best rental places Ive been to in the recent times. This is my 2nd time here and they never disappoint. Very friendly and easy to work with. Great service, you should be in and out within no time.Great work guys, keep up the good service !

Horrible! Would give 0-1/2 Stars if possible

Great selection. Good service. Reasonably priced.

Me: If I pay in full today for a reservation in 2 weeks, will I be guaranteed a vehicle?Budget clerk: I dont know.

Budget rental 437 West Pike Street Lawrenceville, Ga.Be careful they will try to make you pay for damages to the vehicle that isn’t there. She try to convince me to see something that wasn’t there. Stand up for yourself. They probably do this to a lot of customers to see if they can get money out of them.I rented the car on May 31_June 1. I drove the vehicle to Dallas Ga. over night. When I picked the car up it was waiting by the front door. My husband and I went inside we looked over the car. The two employees never came outside to look over the car with us. (Lazy) I asked how are we supposed to see any damages through all this dirt. They replied just mark anything if you see it.The car was very dirt on the outside. When we returned the car the employee said it’s a dent on the passenger side. I went out and looked, it was nothing there. I told her to point it out and she pointed at dirt. She said someone hit the car. I told her I don’t know what game your playing but we’re not going to do that. I’m not paying for something that’s not there.She said ok don’t worry about it.

Terrible customer service. Here sitting outside the facility wanting to return a rented car. Im a Fastbreak customer. Granted, Im here early and they open at 8..But I have made numerous attempts to talk with 3 different employees going through the gate and not one of them would even look in my direction. Last time Im renting a car from Budget...

Just terrible! Dont rent here. Go across the street to Avis. They will try to cheat you. When you call customer service, they cant help you because this location is a franchise. They can pretty much do whatever they want.

Avoid at all costs. Shady company. Tried to put additional charges on my bill without asking- I caught it and had them removed from the receipt that I signed, but still had to call their customer service agent because the charges remained on my credit card.ALSO, I received the car with less than half a tank, and notified the attendant before leaving the lot- he told me to return the car with the same amount of gas, and wrote on my paperwork to document this. Well, I was charged $70 for returning it less than full, and customer service refused to refund me. Never again.

Worst experience!

I waited an hour past when the rental was supposed to be ready, which really made the afternoon job I had planned incredibly stressful considering that the office closes at 6:00 and failing to return the van by that time causes me to be charged for the next day, plus either paying for overnight parking at the adjacent garage (they do not have free parking at the lot) or paying for 2 Uber rides to avoid that fee.I wound up finishing the job, but taking an hour off of a 4.5 hour job made it much harder, riskier, and more stressful than it should have been.The people I dealt with in the office were great, and there wasnt anything they could do to make the van arrive any more quickly. Cutting an hour off of an afternoon rental is not okay, though.

My experience today was HORRIBLE. The black lady was so rude and unprofessional. I can’t believe she is even working there. She is lucky that she didn’t get a beat down! Horrible.

Had a great experience! Thank you.

Worst rental company. Brought a car back with a full fuel tank. Had to prove it was full fuel tank to get refunded the prepaid gas option. Sent refund to another credit card that the reservation was not paid for or authorized to use because it was on file. Had to go back and forth with so many people to get nowhere. There are so many other better companies. Dont bother!!

Very clean. The guys who wash the cars is outstanding.

Rented a car in one city and drove it to another. They forced me to take a truck. I called after driving for a few hours to see if I could switch cars at another location, but was told I would have to drive to the original location to do this. I was told would get a small refund to compensate for gas but after several months and several phone calls with customer service I have received no such refund. Useless company, will never use again and will never recommend.

I have literally never had a good experience with this store and or budget. I mean absolute terrible experience, every time.

So sorry I ever walked into this place to even ask about renting cars. Which they do not have and never have because people that live in the area do not own cars and therefore rent. So you will never walk in and rent a car here but I did find a ghetto fabulous brat of a child who was so excited to see me hit my wits end after a whole series laden with unfortunate events that were responsible for bringing me to walk through the door. I dont know what is up with people in this area, but they are dead inside and someone who knows should write a horror flick.

The worst rental experience ever. Customer service is awful. Prepaid for a full size car once I got to the location they told me I had booked a compact car. They wouldnt even honor their word. Also they charge a deposit even when booking with a major credit card. First and last time renting here

Horrible customer service. Trying to charge for 1 week when I only had the car for one day. Supervisor switched the vehicle make n model of car bc the one I reserved online was not available and they tried to charge me for that as well. Never again will I come to this budget or any budget rental car service!!!!

Horrible. I live in Albany, Ga but work 2 jobs in Atlanta. I reserved a car online, just to travel 3 hours back to Albany for a day, gathered all the documents that I was instructed to have upon arrival only to get there and they tell me that I cant rent a car because I dont have an Atlanta address.

Convenient location tucked away in the middle of the city. Helpful staff and much better prices than the competition.

I should have had my truck by 12:30. Its almost 4:30 now. Turns out, another person renting a truck requested one earlier this week for today and THEIR truck isnt here either. No representatives are at the desk. No explanations other than blaming the lack of trucks on other people. Now that Im reading other reviews Im a little nervous about what I might be getting when (and if) it ever gets here lmao

I’ve learned that the downtown locations for Budget often offer a better experience and better vehicles than the other neighborhood locations. I rent from here frequently and am usually very satisfied.

Do not use these crooks. Paid 178 for a 1 day rental and am stuck in traffic to return it and will be about 1 1/2 later than scheduled and they are charging me for a another day. So for a little over a 1 day trip will cost me well over $300. Did I mention they gave me a crappy Ford Focus with transmission problems? Works rental car company. Do not use them!

Ghetto. They require your life because theyve rented cars to too many ghetto scammers. Staff is snarky and not courteous at all.

This is absolutely disgusting behavior by this company. They gave me truck that is broken down , but only was the check engine light going on and off. I have video evidence of me almost crashing into multiple cars due to the wheel alignment on this truck , there road side assistants where no help, by asking me questions about the truck like if I am a truck mechanic! Instead of coming to get the vichile, I was harrassed over the phone with there team yelling at me (all on video ) they started they will come in 88mins , it turned into 6 hours, then when I called back they said they was sending some one in 30mins. not only I had to drive the truck back to the drop of location (with out anyone fixing it) almost got into an accident on the way there, there managment team has yet to reply and take care of this matter, the CEO & CFO need to made aware of this, the employees involed are as follow but not limited too :Corey HarpManager, Customer AdvocacyAdrianneLevel 2 Customer ServiceAgent 32537CEO LARRYCFOTHERE ARE A FEW MORE INVOLED.To all renting from here please have an attorney available and a truck mechanic, I will continue to write reviews on all social platforms until this is resolved.

I got a great car from here

Everyone there was super cool they even let us keep our car park there while we went to the aquarium!

Left my iPad in a rental, which definitely is my fault...however, it took forever to hear back from a representative, and I called and left a voicemail immediately after realizing I left my iPad. All I got in return was a voicemail from Gabriel, the senior airport manager, that he didn’t find the iPad, days after I had called repeatedly trying to get in contact with someone. Definitely believe that it was stolen by either one of the representatives or the renters (which I understand they can’t do anything about). I’m mostly frustrated with the lack of communication on their end.

Fast check out and fast check in good customer service

Huge help. In and out of there fast.

Nice people. Reasonable price for a last minute rental.

Why do we keep coming to places like this to spend our money? They do not value us. Whats worse is that This isnt a problem with this location only. Its company wide. Dont believe me? Just try calling customer service.

Trash on trash. Worst service. I see why is so cheap

Horrible trash customer service

The daily price was so inflated, it felt like I was leasing or financing a vehicle. I was charged a daily rate of 133 or more. My final fee for 5 days was over $700 minus $80 returned for deposit

Budget Car Rental at The Courtland Street, Atlanta GA, location is very sufficiently run, the staff is extremely courteous, and every person there was extremely helpful.

If I could I would give zero horrible experience horrible customer service glad to know I wasn’t the only person to be treated totally unprofessional. They have a contract with some one and it’s not like regular budget rentals beware

Sketchy AF. This guy who worked there looked like he hated his job. Luckily I booked ahead with Costco and saved a few bucks. I got a camry and it only had 200mi on it, practically brand new. Still had the leather and new car smell. They tell you to gas up before returning car because they charge you by the tank which is dumb.

Located in downtown Atlanta. Picked car up here instead of airport. Rudest front desk clerk. Said I made 3 reservations when I only did one and he was so unfriendly. Im a fastbreak member and that didnt matter. Car they gave me for midsize was a corolla and it had stains on the seats. Just not a good experience.

This place is the worst they tell you one price and black and white and when you get there they want to add and Tech on so many different charges that I just cancelled my order and left even the agents seemed very unala chable about why they wanted to charge an extra $300 and they were willing to let me walk so I walked terrible place to do business horrible customer service and very rude policies do not deal with this place just go to U-Haul and save you time and money

This budget is the worst car rental place ive ever been to! they had NO cars in the lot available for rent, and despite my reservation, refused to call and see if other budgets had any they could drive there or that i could go to myself. the lady behind the counter offered no solutions and kept switching attention between 4 customers, giving short answers and vague information, not helping or focusing on anyone in particular. i was told to wait with no guarantee any vehicle at all would show up or how long i would be waiting. i wish i could give a 0/5!

Nice and friendly staff, clean and always helps makes the best choices​

Very friendly staff

Helped out at end of the day when Avis across the street let me down. Thank you!

Never ever will I rent from this damn place again! 30mins late and was charge a full day of $60+ straight rip off

Shouldnt receive any stars! Be sure too check your account after renting!

Alot of hidden fees. Extra hoops to jump through. Hated the experience

Friendly and actually explain procedure

IF I COULD GIVE ZERO STARS I WOULD!!!!! DO NOT RENT FROM THIS STORE OR ANY BUDGET!!!! AWFUL!!!

Always professional and willing to help.

Customer service needs to be improved

Gave me the run around

The customer service is AWESOME

Extremely rude and unprofessional, seriously go somewhere else unless you want to overpay for a vehicle that is not well maintained while dealing with disrespectful and unhelpful staff.

One of the worst experiences ever no respect for customers whatsoever

Great experience!! I love renting from Budget!!!

Disgusting. You read reviews hoping that the person maybe just had a bad experience that one time but, no. You can just tell the people here are super unhappy with their job so the service is horrible.

They over charged me more than $300

Good deals

Good service

Easy and quick

Gentleman at desk was awesome

They will always get my business.

Looked closed. Very dark.