BUYER BEWARE! This location gave me a truck with GRAFFITI all over one side! Then I was honked at and yelled at to leave the lot! Then the tumbler was BROKEN and the key was stuck! Then, DUE TO AN OVER-INFLATED TIRE, the TREAD BLEW on the freeway and the gas neck hung down. Dangerous. We were told we would be helped within 1 hour. It took 4 hours! I lost my help to unload and had to hire movers, costing me more money. I was told by Budget customer service I would be compensated within 3 business days. When returning the truck in the rain, it began RAINING on me from INSIDE THE TRUCK, because the seal was broken. Dangerous again. Then, after returning the truck, they told me I would be compensated within 5-7 business days. Its been 11 and Ive heard nothing. DO NOT USE THIS HORRENDOUS COMPANY, ESPECIALLY NOT THIS LOCATION!!! If I could give negative stars I would.

Horrible customer service. Never again.

I would rate no stars for this place. We are moving today and 1 hour prior to picking up our truck, they called us and said our truck has been canceled d/t over booking. We went into the store and they did not even apologize. Acted as if this was a normal part of their costumer service - I would not use this company if I were you. 0 stars!

If I could give a place negative stars... I would. I reserved an SUV online on March 6th, submitted all info, received confirmation and everything.. get an uber all the way to this location.. for the Budget employee to walk outside and greet me with “I don’t know why you’re here, we don’t got no cars”. I reply “Well I made a reservation online and got confirmation”. To this he responded, “well that’s not my problem” -with a very rude and aggressive attitude. I have personally worked in customer service for over 12 years, and I’ve learned that not everyone is meant to work in the customer service industry. My advice for this guy is to find a different job, because I’m sure I’m not the only person who will NEVER use Budget again due to his attitude.

I DONT RECOMMEND THIS PLACE! BEWARE!! I booked a standard SUV for 9 days at this location to pick up at 8AM on Saturday morning. I went exactly at 8AM and I was the first customer at the store to pickup. The person at front desk took her own time to attend me and finally said that there is no Standard SUV available but she can offer Minivan without additional charge. In the meantime there was another customer came inside and standing behind me to return his rental car. She immediately told me that the person behind me returning SUV and I can take that. I went and inspected the car and noticed that the car interior is not clean and I am going to travel with 1 year old baby. She asked someone to wash the car and that person went and washed exterior in 5 minutes when I complain about interior. She started threatening me to take unclean car or I will cancel your booking. She is horrible person that I have ever experience. I called customer service and complained but no of use. I had to finally take Minivan by paying additional charge for 9 days. I originally planned to start my LONG trip at 8:30AM but I had to start at 11AM after all the mess and left the store at 10AM.This place is horrible for any rental. Worst person in the front desk that I have ever experienced. I will never ever book with BUDGET anymore.To Budget - Fire that horrible person at your front desk if you care about your improvement.

Booked a huge truck online and this was the drop off point. They were busy but made sure we had a place reserved to pull the huge truck in without mishap. Good move. In and out - quick and easy.

Worst rental location I have ever had the misfortune to have to rent from. We made a reservation for 8am pickup, and attempted to pick up the rental truck the afternoon before the original reservation date. When we arrived the clerk was rude, short, and very insufficient. There were clearly 3+ trucks of the 16 footers sitting in the parking lot, but the clerk said it was impossible for us to pick the truck up early because they did not have enough trucks available, despite more than 3 in the parking lot. When we arrived at 8am the next morning, the clerk who was supposed to work called out and the next available employee to staff the location with was roughly 30-45 minutes away, causing us to be unable to pick up the truck until 30-45 minutes after our scheduled pick up time.

If I could give them no stars I would ! I was making reservations to my Aunt’s funeral and easily made reservations for my car in Chicago so my 6 month old and mother and I could dive to Wisconsin for the funeral. When we did everything right. When we arrived in Chicago we were told the debt card machine was out of order and they would not take cash, so we had to have a major credit card. My mom and I both just had cash and the card I made the reservations and I D . So we, in 6 degree weather at 10pm with my new born baby, waited on hold with customer service and talked to everyone that did NOTHING for hours. No one could have an ounce of sympathy or moral respect for our mourning family... We ended up going back in the cold around 1:30 am walking to , need a I say run to the last charter bus that stops close to Wisconsin to make it just in time for my dear Aunt’s funeral that same morning . This was earlier this year 2018 and I know it’s July almost August now, but I just now finally got the words right without going off too much.

Horrible customer service!! I’ve used Budget many times. I’m from PA but this particular location I will not be returning. You can’t get anyone on the phone. I had an issue with the vehicle and I had to drive all the way to location to get assistance! I walk in no one is in the front and I can over hear the attendant talking on the phone to his wife or whomever about nothing! Meanwhile I’ve been calling none stop! They say they are independently owned well from the reviews it doesn’t seem they have any business in the customer service business!

Kind and generous service! Just returned a 16 foot truck on a Sunday and was immediately greeted by Cari who graciously helped direct me into a parking slot at this location. While checking the fuel she noted the gauge Was not on the “F” for full and cautioned me that I would be penalized if it was not full. I had just stopped a ½ mile away and thought I had topped it off when the pump at the QuikTrip would not allow me to add any more gas. Cari offered to drive the truck to any station it’s me to verify that it was full. We drove to the closest Shell and I was able to add another $15 dollars of gas. I’ll cannot understand why the pump at the CITGO the night before and the QuikTrip both stopped almost 5 gallons shy of full. Regardless thank to Cari’s kindness and help I avoided a surcharge for fuel. Both Cari and the service tech working this Sunday could not have been more kind and helpful.

Nice staff. Its a franchise so its good. Corporate Budget locations suck!

Apologies in advance for the long rant- This is the worst rental truck experience Ive ever had, and Ive rented from many companies in many states during my travel positions! FYI: When youre using a debit card they will ask for you to email them your bank statement and a form of some bill payment (ex: electric bill) to confirm your identity. I think this is very suspicious. I understand viewing this information from my phone but you want me to email this information for you to print a copy?! My bank does not allow me to share or forward this information from a cellphone, as it is confidential. The woman tells me, no one else had a problem. Another thing is I have an out of state license, the woman asked for more information due to me having an out of state license. So for me to rent a truck I have to prove that I am a Georgia resident, this makes no sense whatsoever! Im from out of state!!! So much hassle FOR A $30 TRUCK RENTAL WITH AN OUT OF STATE LICENSE AND A DEBIT CARD!!! As if the company doesnt trust out of state customers. She asked for Information that I dont carry with me, especially when I only plan to RENT A $30 TRUCK FOR 3 HOURS!!! I was really upset. After 30 minutes of getting nowhere she tells me if I have a credit card I dont need any of the paperwork she stated before and the only requirement is a $500 deposit! No! I refuse to use my credit card at this sketchy place and I also refuse to pay you or support this business! $500 deposit for a $30 truck! Are they crazy! I walked out and I searched rental companies before I left their parking lot, found the Uhaul around the corner behind Sams Club to reserve the Uhaul, walked inside Uhaul, paid for the Uhaul, drove away in the Uhaul. BOOM! That was the rental truck experience I expected to have at Budget! The experience at Budget was truly unnecessary and uncalled for, I truly believe they are scammers and I will be reporting them to the BBB.

Dont believe the low star rating, the staff here are AMAZING!!! Weve never been more pleased with the service at a rental place. We absolutely will make the trip down here to rent from them when we need another.

Great costumer service, clean car was waiting with heat on since it’s a little chili today! Will be back and recommend!

Dont go here. Just drive further to the next budget because they are rude, rather help others than the person in the office, short staffed. You will be there forever and not get anything done. They lie about being able to open your email of bills. Horrible service. Dont waste your time.

Rude!!! these people should not be in business.

Worst customer service make sure to check the car u rent very well. they are rude and unhelpful. extended the car was not easy as of the other places have it set up a way lot better. Dont use this place!!!

Easy to pick up. Drop off at mall was harder just cause it was hard to find

Not the best trucks. Not very convenient either with most trucks having two seats for the local moves. I had a horrible truck and when i called custumer service they were very rude. So if your truk has issues your going to need to make the time to return it with no credit of any type of small refund for wasting your time.

Excelente costumbre service i rally enjoy my experience I will return thanks

Confused, Expensive, Low Quality - Renting the trucks takes several hours. My 14 foot truck cost 130$ for 1 day in town. They overcharged me by $30 and I only noticed because I read through the final bill which I had to call to receive...terrible service, dont wast your time.

Every time we rent from always a great experience!

Screwed up reservation, but they were able to rectify it and gave a discount because of it.

Got charged for 300 miles that I didnt drive

Terrible experience! Rude and overcharged me for not bringing the car back on time...When it was brought back on time? You would be a fool to rent from these people!!

Awful facility, bait and switch for the 10ft trucks to only offer you a 16 ft, find another rental company...

Beware of additional taxes and different undisclosed things in contract,staff is not professional mediocre at best,avoid do not fall for deceptively-promising name of this company.

Unprofessional, money hungry, and rude. Avoid at all costs.

Asked all the questions over the phone and was told all I need is my drivers license and debit card only to Uber to this location and be turned away because the guy I made the reservation with had no idea what he was talking about.

They over charged me more than $300. The receipt said $94 they billed my credit card $404. Absolutely unacceptable.

Terrible parking lot, but very obvious from the street

Tanae is great

Great service!

Speedy transaction

Unorganized and unprofessional...

Very rude personal

Very Rude

I returned the car an hour before I had to return it and when I got the card they had charged me an extra day.