user
Chesapeake Car Wash
111 Defense Hwy, Annapolis, MD 21401, United States
Appearance

Comments
Ti
Review №1

GREAT! Melvin, the GM, was inviting and professional. He and his team did such a great job on my car and making me feel at home. Thanks you!

Br
Review №2

Professional and efficient team that does a fantastic job with the full service. I have only done full service and each time I am happy and feel it is a good value.Bonus: their dog Suds is cool.

ma
Review №3

Average carwash missed middle and edge of dash wipe off. Partially dried of back my truck. Not worst place but far from best carwash in the area.

Ha
Review №4

My Nissan Altima is shining like new money. With all the pollen flying around .. I will probably be there at Chesapeake Car Wash at least once a week. Thanks for your exemplary service.

D.
Review №5

For more than 20 years this place and its various owners have, for a reasonable price, cleaned my various vehicles very well, inside and out. That is what I want from a full-service car wash.

Vi
Review №6

You want your vehicle clean this is the place in the Annapolis area. From the car wash, interior cleaning and now the Detail Center they have everything you need to keep your vehicle in top shape. Customer service and the people are so friendly and the family atmosphere shines as much as your vehicle will. Definitely worth the the visit and the monthly subscription is a fantastic deal.

La
Review №7

Its okay depends on whose working that day if your car is clean like you like it. Been here twice the first time was great, the second time wasnt near as clean and detailed. Hopefully the day you go the crew is good

al
Review №8

Don’t waste your time. Got the gold option for interior and exterior cleaning. Interior- They missed wiping down the whole dash, including display screen. Crumbs left in obvious places. Exterior - front looked like it wasn’t even cleaned, bugs left all over. Streaks on the windshield. Wheels weren’t even touched and dirt left all over them. Only so much comes off in the automatic cleaner. They only had one guy wiping down after it came out and he took less than a minute to wipe down. Missed all key areas. Won’t go back here.

Sc
Review №9

I’ve been to this car wash about a few dozen times since it opened. This was my first visit since COVID. I have to say I’m very disappointed in the quality of the detail. Since you have to stay in your vehicle after the wash it’s hard to see what’s done and what isn’t. I paid $39.00 for the Platinum service. I should have just paid for the basic. My wheels weren’t touched at all and the hand dry was so bad there’s still dirt on back. They used to open all your doors and wipe down the inside part of the doors. I understand because of COVID that can’t be done but don’t charge a premium price for less.The ladies doing the vacuuming did a good job but that’s the only positive about my experience.

Al
Review №10

Great car wash. Clean inside and out. Highly recommended. 👍 Leave tips! 💵

na
Review №11

I used to LOVE this car wash but I’ve noticed the downhill since COVID. I understand wholeheartedly that businesses aren’t operating like they used to far as short staff and etc. BUT, the past six times I’ve come here, its been a total disappointment! I pay for the 34 dollar package. They are supposed to wipe down dash board to my understanding. Anyways, my last visit was today after getting my truck cleaned. There are so many spots on my truck and my door jams are just as dirty than before. At least change the prices if you can’t tend the vehicles like you used to. My truck looks a mess! Could’ve saved my 34 bucks.

Ta
Review №12

Always a top notch job. The staff is quick and thorough. Great waiting room.

Ca
Review №13

I understand being understaffed- what I don’t appreciate is that I was on a lunch break and wasn’t told when I arrived that it would take nearly an hour and that once I was in line I couldn’t leave. Incredibly unprofessional.

Sa
Review №14

Awesome job on my car. I am pretty picky about the interior, especially the console. I was really happy to see it was SPOTLESS. Great job on vacuuming too. Exterior shined. Will definitely return!

Ra
Review №15

Just had our Fiat detailed to perfection at the Chesapeake Car Wash. Their new detailing facility was spotless, and the crew did everything correct especially when dealing with our matte paint finish.

La
Review №16

Excellent car wash! Fast and efficient service with a smile (on a 93° day🥵). Indoor and outdoor covid friendly seating areas. Muliple wash types to fit your needs. Great value too!

Ty
Review №17

Pretty mediocre for the price. Not the best, not the worst. Only vacuumed and lightly wiped down the interior, but still founds crumbs in fairly obvious places. Also they should hire someone from chic fil a to improve the the drive in process; it was all over the place and inefficient.

Ma
Review №18

Chesapeake Car Wash has an express interior cleaning service that is perfect when you just want the inside cleaned and vacuumed. Family run business that seems to take pride in what they are doing. They always clean my car quickly and do a great job.

Ma
Review №19

This place used to be amazing. However the last 2 times Ive been the water they use smells like mold. Its disgusting. Its lingering in my interior. This needs fixed ASAPSir I see your response and its definitely from the wash. Employees have even noticed it. Might want to check it out thabks

Ni
Review №20

Hard to want to review a car wash, but this place was excellent! Right by Annapolis Mall, friendly staff, fair pricing, attention to detail. Im even going to join the VIP membership for unlimited monthly washes. Highly recommend.

Ki
Review №21

I paid $39 dollars for the works car wash and they didnt do a good job on the inside never touch the door jams never got any wax put on my car this my first time trying them out I will never go back It was a waste of my money.

Ro
Review №22

COVID has everybody figuring out to keep things moving along safely. Pre pandemic you pulled up and left the car, it came out on the other side vacuumed and cleaned. They have adapted. Now you pull up and exit the vehicle after picking the package you want, Chesapeake associates clean the interior while you go in to pay. They call you when its ready to go and you get the fun of driving through the car wash :) Ensures the ability to maintain social distance and minimize contact with you or your car. None of this has diminished the quality of service!

An
Review №23

People are friendly. Missed cleaning the dashboard, door jams and the outside of the was okay.

Ja
Review №24

I got my car hand washed. They did a great job. Danny and the crew here were awesome. All the cars passing through the wash came out looking great!

Ma
Review №25

The best clean in town. I have young ones, so I expect a lot of cleaning on the inside. None of the other shops in my experience even come close to the quality of clean. Very happy.

Ca
Review №26

Very friendly, quick, and convenient - quality wash and dry

Ro
Review №27

We come here to keep our cars looking great.

Al
Review №28

Did not clean outside back window and side windows missed spot. 32 bucks wasted. Wet Digs in Easton a whole lot better and shine your tires also. The girls that vacuum did a great job.

La
Review №29

I love coming to this place but the last couple of times I went here, the employees seem to be LAZY and don’t clean the inside of your car right or clean the windows were still left with spots on it. Why pay for the full package if your car isn’t going to get cleaned the way they were trained.

An
Review №30

The crew went above and beyond vacuuming out my car and then drying it. There was tree sap on the window that one of the guys took extra time to get off. The lady that was helping him gave up and moved on to another car. I was grateful that he took the time to make sure my cars exterior was clean. Also, the lady that wiped the inside of my car left the rear window so badly streaked, I could not see out of it. The guy wiping the outside of my car took care of the issue.

Ja
Review №31

They did an excellent job. Ill definitely bring my car back.

La
Review №32

Chesapeake does a great job every time. Ive been taking my car to them for a few years now. Im a once a quarter customer so cannot comment on their VIP programs but their washes and detailing services are extremely reasonable and they do an awesome job. My car looks new when theyre done. Most recently I brought my car in after my cat vomited on the way back from a vet appt and they worked a miracle. My cat had managed to throw up in between my seats and the center console as well as a seat and the door. They went above and beyond to shampoo and remove all traces, my car looks amazing, and smells better. Loyal customer who appreciates the incredible job they always do.

La
Review №33

It took over an hour for full service...too long....Overall clean for the price.

Mi
Review №34

Always a good wash and nice people helping. Been going there for a couple years now. Very consistent.

Sa
Review №35

Love this car wash!!I came in wanting to get a present for my husband and Lexie and Alyssa were so helpful. They put together the perfect “car care” package for me. Not to mention, my car wash was impeccable. No complaints here. I recommend this place to everyone! Thanks again, Lexie and Alyssa!

Em
Review №36

Excellent car washThe only problem is it is very very expensive$22.00 for a car wash is almost 3 times more than it is in NYC.

Li
Review №37

They dont clean front and back windshields very good at all. I got the most expensive car wash and still have to clean the windshields

Ma
Review №38

Wonderful business. Very caring. My car wouldnt start and they worked hard to get it running again. I highly recommend this business.

Sa
Review №39

My wife and I love coming here. We finally decided to go with the Monthly Program—you get to go unlimited times! It is the best! Chesapeake really pays attention to detail and the staff is so friendly. Great customer service.

Je
Review №40

I love this place.This will be my go to spot for my vehicles. Very good job.

Na
Review №41

It’s a great place, I’ve been taking my car to this place for two years now, I have the VIP membership so I go there as much as I can, they are so professional, their work is amazing, clean my car inside and out, never complain of the work they do, they have the best staff I have seen in this business, the staff and management are so friendly, you feel home, you can have coffee or cold drinks for free if you are a VIP member, you have to try their hot Chocolate! I recommended this place to all family members and friends! You will see a friendly environment you will not see anywhere else. You will like their work and you will definitely agree with me after your first visit.

Ja
Review №42

Great customer service, Melvin was great he explained everything in great detail. Im looking forward to having my car ceramic coated. Awesome facility top of the line equipment and feiendly staff

Jo
Review №43

First time at car wash. Was not impressed with the attention to detail. Spend another 15 minutes when my wife got home finishing everything they missed. Exterior spots missed, interior missed vacuum area, door jams missed on passenger side, and interior windows looked like they used dirty cloth. Employees were very nice my wife said.

Te
Review №44

Paid for Gold and did not get it. Bugs still on the front and rim dust on the wheels. Disappointed 🤮

Ch
Review №45

The best Car Wash in Annapolis!!! My family and I dont take our cars anywhere else. The staff is wonderful and always so helpful. Great customer service! One time I lost my credit card but it happened to be under my seat and they placed it in the cup holder. Highly recommend going to Chesapeake Car Wash!!

Am
Review №46

Great service with a smile. Stellar job at cleaning a very dirty truck!!

Ro
Review №47

They miss spots if you dont show them

Gr
Review №48

Very good car washPlace was very clear, organized and well staffed. The car line moves quickly and signage is easy to understand.The gold wash is 30.00 bucks which seemed to be in line with the other car wash locations in the area.Inside had a little bit of everything for your car along with sodas and gift cards.Plenty of room to sit inside and a nice seating area outside.

Ro
Review №49

For a car wash that u pay $32 dollars for you would think your getting top notch service. But that was not the case, I drive a 2017 f250 I had to dry the truck make them add more tire shine,clean the hood and running boards where the brushes never touch. I could have went to the old car wash for $20.00 bucks for this type of service.

Je
Review №50

Great car wash. Does good job for teasonable cost well staffed and very clean

Co
Review №51

***MUST READ***** This is a great family owned place, father and daughter team. I love supporting them because they are truly a local business. And my car comes out beautiful every time. Even if there is a spot that needs extra attention an attendant is always walking me out to make sure all is well. Highly recommend!!!!!!!!!

P.
Review №52

Monthly member .... great results everytime. Employees always friendly. Never had a bad experience here. Well worth the monthly membership. Highly recommended!

Ki
Review №53

Great location. Great work. Great staff. Exceptional service. Definitely coming back !

Ri
Review №54

This place is fantastic...my car had been sitting under a tree near a construction site for two months and was absolutely filthy. I took it to Chesapeake and they detailed it completely for thirty-some dollars. Thanks

Ri
Review №55

Detail on 2006 Malibu- car is like new

Ju
Review №56

I switched car wash locations hoping for the best but was disappointed. I went for the $30+ package thinking I was gonna get a good car cleaning. They didn’t even touch the passenger side of my car. What a waste of my money. So overall they get 3 stars because what was done was very average.

Mi
Review №57

WOW! Best Car Wash in the Annapolis area. I have been trying to find a new car wash for a little while now. I came here and received terrific customer service. I would highly recommend going here. My boyfriend and I are on the Monthly Membership and it is such a great deal! We get to come as many times as we want for $50. You get the best wash inside and out--cant beat that. And you cant beat the friendliness of management and staff.

St
Review №58

Amazing service. Cleaned inside and out. Will return.

Ra
Review №59

You can tell from the moment you drive up that this business is cared about and VERY well maintained. The employer clearly takes very good care of, not just the property, but his employees as well. They are welcoming, smiling, and do a wonderful job! They genuinely want to take good care of their customers. That doesnt happen if you dont take care of your people. Im very impressed and well definitely not take our vehicles anywhere else!

Ma
Review №60

They have the option of getting just the exterior washed, or the traditional interior and exterior cleaning. Pricing is very good. Only minor thing was the job they did drying the car. They missed the entire front of the car. When I pointed it out to one of the employees, he wiped the grill and said there you go. ?????

Th
Review №61

Great work keeping the car looking great.

Ca
Review №62

This place is great! They do a good job cleaning both the inside and outside of your car for a decent price. They are typically staffed well so that the wait isnt too long. The only downside is if it is very busy it can take a while. Luckily this hasnt happened to me often. Even when it is busy, there is a nice waiting room with plenty of seats and a small gift shop to give you something to do while you wait.

Sc
Review №63

Good attention to detail while being efficient.

Sh
Review №64

Awesome car wash!!! Friendly and helpful staff. I had something on the hood of my car that I couldn’t get off. I asked one of the guys what I should do and they took care of it for me! So impressed. I will definitely be back!

Br
Review №65

I have a very large truck and they were quick to bring a tape measure out and make sure I’d fit. Very cool and that’s just for starters. Then the owner walked alongside my truck to let all the guys know we had measured it and through the tunnel ready to hit pause if needed. Then he and his daughter helped dry the outside. Great family run business.

An
Review №66

Do not use Chesapeake car wash, I came in to get a wash and detail and left with a cracked windshield. When I left the vehicle to have the interior cleaned there was not a crack in the windshield after going through the tunnel and them drying the car I have a nice 12 inch crack dead center of my drivers side. The 16 year old managing this operation showed me a grainy cell phone picture taken from their security camera showing my car just before going in the tunnel but after I had left the car in their possession as proof of the crack already existing. (Again it wasnt there when I got out of the car). They refused to fix my windshield, as well as refused to give me my money back. Not only will I never use Chesapeake car was ever again I will make sure that every single friend and family member knows to never use their services.

Ja
Review №67

Great family business,great service and very professional staff. Outstanding car detail shop!

Ja
Review №68

Just had the car washed and should have inspected it before we left. It was still dirty.

Ed
Review №69

They pay exceptional detail to my car. I have not had a bad result in the 4 months I have been taking my car there. They have a monthly All you can Wash Plan that is paid for in two visits, GREAT VALUE! Facility is clean, and staff is very friendly. Their waiting area is comfortable and even has local items to browse and for sale while you wait.

Ra
Review №70

This place is amazing. The staff is wonderful and the facilities are so clean and up to date. You definitely get a great deal for your dollar. My interior was spotless after having not vacuumed in I can’t remember when. Thank you!

Ja
Review №71

I will say that everyone was friendly, professional and the place is clean and comfortable. I was not very impressed with the car wash though. I purchased the Gold Wash, which was $30. I normally wash my own car, however, with the cold temps I had disconnected my hose for winter. My car had some residue on it from the last of the leaves falling so I decided to take it for a wash. When it came out, the majority of the leaf residue was still on my car. I would understand if we were talking about months of my car collecting leaves and dirt and going unwashed, but my car is only 7 months old and I wash it regularly. When I asked someone about it, they said that I would have to do a complete detail to clean it off. I guess it just took me by surprise. I came home with a warm bucket of water and was able to finish cleaning my car. It didnt take much elbow grease to clean it so it makes me wonder what is actually happening in the $30 car wash?

Fr
Review №72

One of the best car washes around. Management are Capitals fans and are always rocking the red.

Ri
Review №73

A little pricey but worth the money

Cr
Review №74

I first had an issue with this place in that I would run my car through and my front end wasnt even touched, kind of like another reviewer stated. Got past that and signed up for the monthly exterior subscription. I ha=d two windshield tags put on my car and neither one of them worked. One is still in my car so I guess I have to remove it. I go in and complain and the owner gives me a card to use and now that doesnt work. I went in and cancelled my subscription and leave. As I was getting in my car, the owner pops out of the door so I stop getting in my car. He quickly went back in which tells me my business does not really matter. His equipment is horrible, three different means and none of them work. Three strikes your out. Ill take my money where Ill feel appreciated. If you read the owners responses to negative reviews, he just gives you lip service. There are plenty of other washed for us to use, so use them. OK, Tom give me some lip service I want to hear how you defend your failures.

Ro
Review №75

Totally awesome job. Owner is great and his employees are wonderful.

Ma
Review №76

Ive been wanting to try this car wash out for awhile. I finally made it over there today. I chose the silver option which was an interior clean plus my wheels done with the exterior for $24. It was steadily busy, but I was still in and out in 20 minutes. The staff was very friendly from the start, greeting me as I pulled in, while checking out, and conversing with me as they escorted me back to my car. They do have a monthly wash program but no one mentioned/pressured me about it--a pleasant change from other places!! The staff was working hard in the heat and doing a good job to keep everyone moving. I tipped them $5 -- they definitely deserved it! The facility itself was very nice, pristinely kept and welcoming but business-like. They did a good job--not great--but good job cleaning my interior. There could definitely be improvement in this area. I will say that my exterior was spotless. Ill definitely go back here. The location of this car wash is convenient to get to and they did a better job than other washes in Annapolis. Give them a try!

Lo
Review №77

If I could take away stars I would. Absolutely terrible customer service. Their machine broke my side mirror. After a week of of waiting for them to take care of the issue like the high school manager said he would. And they said they cant prove my mirror wasnt messed up some how before. If you enjoy your car take it somewhere else. This place doesnt car about your service or cars. The owner would speak to me and told his high school manager to take care of it. This place needs new ownership or go out of business. Their is other great car washes around.

Br
Review №78

Love this car wash!! They always make sure my car is to my satisfaction. The staff is always so friendly. I recommend this car wash to everyone!!!

Bo
Review №79

Best car wash around. Very fast service and people always meet you at your window to help. I use the basic service...not going to spend $30 like someone commented earlier. I prefer to wash cars myself for $0, but I have happily gone here in the winter when I don’t wash it myself.

Je
Review №80

They did an amazing job washing and cleaning out my car. I have my dog in my car a lot, so I accumulate a lot of hair , and they were able to get rid of it all. I would definitely come back!

KG
Review №81

If you haven’t gotten your car washed here yet, you’re missing out!! I go out of my way to drive to Chesapeake Car Wash! I received an amazing wash and detail while waiting in a beautiful waiting area, and the customer service was beyond outstanding; You almost feel like family!

Je
Review №82

I have been to a lot of car washes.. This one I absolutely prefer because they take care of you. You can tell it’s a Family Owned Business!

To
Review №83

I have been a customer of Chesapeake Car Wash since shortly after they opened. Always excellent service and friendly employees.Today I want to commend a specific employee Sean, one of the managers. On Saturday February 10th he provided service above and beyond. Seans quick response, positive attitude and professional customer service represents both him personally and your company exceptionally well.Due to my carelessness, I got a flat tire just as I entered your property. I pulled to the side and Sean came over immediately to determine my problem. We saw the flat and I told him I would call AAA. Minutes later, AAA informed me that there would be a two hour wait for service. I decided to change the tire myself and when Sean saw me beginning this he immediately came to my aid and essentially changed the tire for me.Seans actions were certainly not part of his job description, but were very much appreciated.

Jo
Review №84

Have had better car washes for the money. Seemed to miss drying half of my car and didnt clean any of the windows. Will give them one more shot just to see if it was an off day, but if that performance was consistent with their attention to detail, then I will not be back.

Jo
Review №85

The car wash was very sub-par. I needed to just get a simple exterior wash to get the salt and residue from the recent snow and ice events off of my car. When I arrived, all of the agents were standing, huddled in one area. The one who came over to help me at the machine could not get it to work. I finally just put my credit card in and worked through it myself. The car wash itself was pretty standard. Hand dried after. I rolled down my window to hand the agent the tip since the Tips jar was very obviously placed and labeled as you approached them, but they did not dry off my window again after I rolled it up. On top of this, the giant black sploch of dirt that was on the front of my car....WAS STILL THERE when I got home. I will not be back. For 18$, I can get a better car wash at other places around the area.

D
Review №86

Decent car wash; prices are a bit expensive but service is pretty good

An
Review №87

Excellent job on both visits. Very detail oriented. From management down to the hard workers you can tell the culture is to take your time and do a great job. If you do the express exterior only where you stay in the car its quite an experience with the way they illuminate the suds.

CS
Review №88

A clean car and a smile. My goodness, the staff is so pleasant. We get our truck done there at least once a week and it’s always been a wonderful experience. Nice tidy waiting area with a variety of arts and crafts for sale.

Za
Review №89

Okay car wash. They took absolutely forever to clean the car, working very slowly and chatting a lot while working. They also didnt wipe the trunk rim clean which I feel is a fairly basic thing to do. Roughly the same price as other car washes near by which do a significantly better job for the same price.

Ca
Review №90

Pleased with the service. Car wash machine seemed gentle on the cars. Staff had excellent attention to detail in cleaning car. Price was average.

Pe
Review №91

This is by far one of the best carwash I’ve ever seen! Great team in place, professional service, and my car is looking clean clean 🧼 🏎✨

ed
Review №92

Best car wash in Maryland!!!

Ma
Review №93

Quick and easy. Great service. Hand and dry. I gave 2 guys each 5 for a job well done. The wash was only 10 bucks. Nice.

Jo
Review №94

They have a nice environment while you wait but there is a constant breakdown in communication with what you want done. They do a great job on the outside but when it comes to the inside they ALWAYS miss areas from vacuuming. Every time! I even make it a point to tell the workers and point to the seats and they once again missed it today. Ill give them one more chance before I take my business elsewhere.

Jo
Review №95

Brand new car wash. Good prices. They will wax your car and do a good job. Clean inside and out with a waxing for $60. They have a great waiting area.

Da
Review №96

Very friendly staff, great processing system to get customers through as quick as possible. Love the waiting area inside and out, very cool to have glass wall so you can see the cars being washed. It took about 30 min on a Saturday for my car to get cleaned inside and out. They did a really great job and all I had to do was drive there and enjoy some sunshine while waiting.

Je
Review №97

Wow ,an amazing car wash. Superior to any other car wash I have seen. Super clean inside and out both my car and their business.

Ly
Review №98

Loved my wash today! Great service and my very dirty car came out fabulous! Thank you all for your hard work!

Ro
Review №99

First time there and they did a very good job. Would go back again.

Ke
Review №100

Both visits were excellent! The attendants were professional, the service was quick and the attention to detail was impressive. Ill be back.

Information
98 Photos
100 Comments
4.1 Rating
  • Address:111 Defense Hwy, Annapolis, MD 21401, United States
  • Site:http://www.chesapeakecarwash.com/
  • Phone:+1 410-224-0175
Categories
  • Car wash
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:9am–4pm
Similar organizations