Always clean, helpful, & definitely 5 star service . My salesperson, Daniel Anderson, is amazing! He is my go to person whenever I have a question about my car. He looks out for you, not just as a salesperson, but as a friend. Ask for him when you go here!

I will say these guys are awesome, Efficient, very informative and polite. You have truly earned my business and trust. Hunter is very unique and funny he can really keep the business moving and thorough. Richard great guy and easy to talk with dealing with my sale of my vehicle. Dave is a heck of a finance manager. He helped explain everything for the sale and buying process very thoroughly. Also going the extra miles for explaining the warranties to my wife. Awesome crew you have. And thanks again 👌🏽👍🏽

I made an appointment to have a tire replaced. I was greeted cheerfully and quickly. The waiting room was spacious and provided multiple options for beverages and snacks. The Service Advisor, Robert was friendly, professional and kept me up to date. The overall time for the work was under two hours which seems very reasonable to me. Overall it was a good experience.

I just wanted to share this information about Dontae. He acknowledge with a smile on his face when I came in the door and he was with another customer. What a wonderful person. His customer service was awesome. I appreciate how he kept me in the loop in what was going on with my vehicle. After the service was done on my vehicle and I went to my car and I couldn’t get itrelish from park and when back inside and ask Donate to come outside and he did and he I told what was going and he was able to assist me and told me to enjoy my car and be safe☺️.

Just moved to Annapolis with my restored 89 325i conv. During my State inspection, not by this dealership, the State Mechanic knocked the side view mirror plate off and told me I wouldn’t pass State inspection the next morning. Went to Annapolis BMW and “one guy” supervisor had experienced the same on his 325 years ago. He knew exactly what to do, aligned the slots properly and fixed it in 3 minutes; NO CHARGE!The second visit today required a new battery. Because of its age, they had to order it, called me when it arrived and installed it in about 30 minutes. Well done!

I visited BMW of Annapolis on Friday, August 20, 2021. I had an 8:45 appointment to have the “check engine” light on my dash investigated. I arrived a few minutes early and was invited to check in with Jane. We spoke about the reason for my visit and I went into the waiting room. My understanding was that the diagnosis and estimate would take a bit of time, but an hour and 45 minutes later I finally received a quote. An hour and 45 minutes! And I had an appointment!I decided to take the car and leave for home. I have been to this service shop several times before and was always kept informed on the status of the repair. Jane (who was very pleasant but unhelpful) told me that they were very busy. Isn’t that why you make an appointment? So the guys in the shop know what’s coming in, why and when?Unfortunately, I had already had a crummy morning and I’m sure I was less than pleasant. 1 star. Not recommended.

Jennie was so supportive and Cory and Robert assisted. She had to battle with car shield and made my cover happen. I was treated respectfully and taken care in regards to my car’ needs and my personal needs. The receptionist was helpful in assisting as well.I really appreciate all the support. Thankful to the mechanic George who was thorough.Regards ,Susan King

I have been trying to contact the services department for three days now to make an appointment to have my BMW serviced and I have not been able to reach anyone over the phone to assist me. I even contacted the sales department where I purchased my car to see if they can help connect me with service and all they did was put me on hold and connect me back with the service line where no one answered the phone. I strongly encourage buyers to be aware if you purchase a BMW from this dealer because once they sell you a vehicle and have your money the customer services is very poor. I would recommend to buy a BMW somewhere else with better customer service.

Bought a 2022 BMW X5 M50i on August 28 2021 and I cannot be any more happier with the buying process. I highly recommend Bryan Hidalgo as your sales representative. Bryan is very professional and efficient when it came to buying the car and valuing my trade in. I will definitely be back to Bryan for my future BMW purchases.

This is the best dealership on the East coast. Most responsive with the best service and salesMembers anywhere!

Nick was very knowledgeable of my vehicle and he exemplified strong attention to my concerns & quickly reassured me that theyll take care of my concerns and put me at ease before I embark on my long road trip to Florida. Hes the epitome of excellence customer service!I highly recommend Nick Tomasko as the BMW of Annapolis Service Advisor of the month! Thank you Nick for making my experience at your BMW Service Center a pleasant one! High praises to Nick...

Called about a certified Bmw and had an appointment set. I was greeted as soon as i walked into the showroom. Andy Alexis did a great job of walking us through the process. This was not your typical high pressure sales transaction. After researching, I felt that the price was fair so we only had to figure out the value of the trade in which I also was satisfied with. This was by far the best car buying experience Ive ever had.

I was excited to be working with them at first- Dante was an excellent liaison but the service department took days to diagnose then says to fix the issue then not even 15 minutes into my commute back home I had a code throw for a completely different issue! No call back from anyone there over this . Had to take the t to another auto shop and have that issues fixed. Really dissatisfied in the service department here. Didn’t even call or try to fix what they broke while fixing my initial problem.

BMW of Annapolis has always provided with excellent customer service. Having a courtesy loaner vehicle has made it so much easier in my one car household! Everyone is very professional and knowledgeable.

I usually don’t write reviews unless it’s really bad or really good but in this case it was really good. Walking in I knew exactly the year/make/monthly payment I wanted. I drove over one hour to visit and I had visited 2 other BMW dealerships in Maryland prior to this visit with the same expectations but regrettably they weren’t able to make a offer on the same vehicle. walking in the Annapolis dealership I was greeted nicely and they were able to get very close to the monthly payments I was expecting giving today’s market . And the finance manager was great not trying to push the extra un-needed options he was very honest and straight forward which is highly appreciated. I would highly recommend bmw of Annapolis. Great staff from the salesman to the manager and the finance manager.

Excellent experience at BMW of Annapolis. No haggle price, fair trade-in offer, and friendly sales staff. Highly recommend.

Customer Service is great. Everyone I spoke with was pleasant. However, my vehicle needed to be returned to address concerns that were not completed the previous day and car had other damages that were not there when I dropped it off for service.

They were extremely professional and knowledgeable, but what I really thought was cool, is when you received the video link of the mechanic debriefing the diagnostic findings, as well as giving next steps. I was able to share the video with my husband. Thanks, BMW of Annapolis, MD.

This was the best car buying experience I’ve ever had. The team was very available, responsive and easy to work with. The entire process was incredibly seamless and the paperwork took no time at all. I’d highly recommend BMW of Annapolis. Ali and Rick were terrific!

I bought a new X3 M40i on Saturday (7/3) and the experience was outstanding thanks to the joint efforts of Thomas, Ali & David. All three were professional, personable and knowledgeable and I comfortably recommend them to anyone in the market for a BMW. They resolved an inventory availability issue in a stress free and empathetic manner for which I am very appreciative.

This was the best car buying experience I ever had! Everything was done remotely and my car was delivered to my home the very same day! Phenomenal experience!

Arnita was a pleasure to work with! She was attentive to my questions throughout the process of ordering my X5. She communicated updates when they were available and she made the purchasing process easy. I highly recommend working with her at BMW of Annapolis.

From the moment we walked into the dealership, we received friendly and exceptional service. Jack immediately walked over and from there the process was extremely easy and painless. BMW of Annapolis has a client for life.

I have had a personal mechanic for over 20 years and within the last two years, I bring my BMW to this location because of the courteous service and I can schedule a loaner so I am without transportation. This alone made me change mechanic. The location is always clean and they are so professional, it will be hard to take my vehicle anywhere else.

Thomas was attentive and made sure our questions were answered. The negotiations were frank and felt fair. Richard made sure to earn our business. We were taken seriously and appreciated for our business. We bought two cars on the spot.

This is my second time coming to the BMW of Annapolis, and also my second time having Jack as my Sales Representative. Living in Bethesda and making that drive to Annapolis is worth it every time as each and every person in this dealership cares about your experience as a car buyer. This time however, my parents were the ones that bought a car from Jack, and they drove all the way from Aldie, VA just for him and his team. A special thank you to Richard and Dave for the hospitality and making my parents and I always feel so special. I can’t wait to be back for my car for the third time!

Thanks to nice lady who got me my paperwork and got me my car, because the guy who was assigned to me didn’t lift a finger - too busy chatting about cars with another dude. I also had to call to see if my car was ready, and he didn’t go over a thing with me. BMW is a classy car - they deserve a classy service department.

I recently signed a new lease on a 2021 BMW X1. Bryan Hidalgo was my sales representative. This is my second lease agreement that Ive signed with Bryan. I can not say enough good things about Bryans professionalism and overall customer service. I chose to return to BMW of Annapolis because of Bryans level of service. He is always available with an immediate response anytime I have ever had a question about my vehicle. Whenever I need something taken care of, he personally sees to it in a prompt seamless manner. Most BMW customers expect an elevated customer service experience when they decide to lease or own a BMW. Bryan has not only met and surpassed all of my expectations, he has made me a BMW customer for life. Id like to thank Bryan for all that he does! I look forward to leasing many more cars with Bryan in the future!

I usually use BMW of Alexandria but I got a screw in my tire and Annapolis was closer so I tried it. I’m glad I did, while a bit smaller and less fancy than Alexandria, everyone was super nice and they had me back on the road in a couple of hours. I was happy and I’m planning to go there from now on.

BE CAREFUL!!!! Dealer valued a car @$10,000 LESS than they sold it to me for in TWO MONTHS.

Im very happy with the Services received during my visit at BMW of Annapolis. All Service Advisors and staff are professionals, knowledgeable and experienced in dealing with BMW. They are very effective and thorough. My Service Advisor, Mr. Justin Phipps is the best Advisors I ever met. He takes his time to explain everything one after the other. Im very grateful for his work and professionalism.

If you’re looking for a great service advisor, I highly recommend Jane. She communicated the whole time my car was serviced, recommended some future services based on the manufacturer recommendation that aligned with my service warranty, and even scheduled my next appointment with loaner. This was also the first time I experienced a “check video” that showed the issue with my vehicle. I would highly recommend. Jane is the best!

Giving 4 stars to the BMW of Annapolis Service Dept. because although they didn’t have the part I needed they were quick and efficient with diagnosing what they actual problem was. Jane was kind enough to comp my vehicle check and provide me with the part number of the part I need. I recommend using this dealership for your BMW service needs.

I had a wonderful experience. Tom was amazing and helped me find the exact car that I wanted. He made the process super easy.

I searched online for my wife BMW for her birthday. BWM of Annapolis had the color she wanted. I submitted my request to visit and Bryan reached out to me. He was professional and very courteous. He ensured we were comfortable and made us feel welcome. If anyone looking for a BMW, stop by BMW of Annapolis and ask for Bryan.

Easiest car process ever. They actually gave me a great deal. Went to another dealer in silver spring and they did not even want to deal with it.

One of the most pleasurable experiences visiting a dealership service department in a very long while. My Service Manager, Dontae, did a superb job getting me in an out and with no surprises in the end. 5 Stars!!!

My 2018 BMW was coming to the end of its lease and I received an offer to get into a new lease with a new car. I went to the showroom to talk with ALI who showed me what was available. As it turned out, nothing appealed to me more than the car I have been driving for almost three years. ALI guided me through the process of buying my car with a certification/maintenance agreement. I am thrilled with the deal we made in that I get to keep the car I love, with protection for less money per month. It was a win/win with ALI.

The service was good. As was the online process to schedule, problem was not having anything on the website about their night drop box procedure. I thought I saw something when I booked the service but couldnt find anything Sunday when dropping off. It was easy enough to find when we were there, but would have been reassuring to be able to get information on the website. We brought in our car due to a drive train error message after an software update.. there was nothing wrong, so shame on BMW USA for sending out a bad update.

Took my X3 in for its first service. My service advisor Robert was very professional and courteous. It took a little longer than I anticipated but I’m satisfied.

Very professional service overall. The service rep was very knowledgeable and helpful in explaining service recommendations for my car. Top notch service!

Great service. Very professional and timely. Lovely and comfortable lounge.

We couldn’t have asked for a better experience at BMW of Annapolis! We worked closely with Hunter and Ali and appreciated their kindness and professionalism to ensure our purchase was seamless! Thank you for going above and beyond during our visits!

Service at BMW Annapolis is outstanding. From the moment you arrive, they are professional, friendly, welcoming, knowledgeable, and always on point. Easily my favorite location to visit whenever needed. Super thanks!

My wife and I enjoyed meeting the staff at Annapolis BMW. Our experience was very friendly, easy and enjoyable. When we are in the market again we will definitely consider Annapolis again.

This letter is being written to share with potential customers my total disdain for this dealership!I leased a vehicle from BMW in or around January of 2016. The vehicle was a 535i and it was leased with 15,000 per year mileage. When it was time to return the vehicle (with less than 30,000 miles), my wife followed me to the dealership and we dropped it off. The vehicle had a cracked windshield, which I told them to bill me for. While at the dealership we got a barrage of questions as to why I wasn’t getting another vehicle through them. I told them I was not satisfied with their service, in fact I felt that their service tried to sell me things that were unnecessary, and I was moving on to Infinity. We turned in both of our keys to the vehicle. My wife can verify that fact. Before we left, the Manager that we had turned the keys into said he couldn’t find one of the keys and he asked us if we had indeed turned them both in. We told him in no uncertain terms that we had indeed turned in both keys. He said he must have left one on his desk and he waved that off. By mistake, we forgot to the turn off auto payment in our bank account, so an extra payment was made to BMW in the amount of $775 and change.In about a month we received a bill from BMW for an amount in the range of approximately $1,200. The bill was for the broken windshield, approximately $555, failure to return a key, approximately $275, and scratches on the passenger side front quarter panel and on the drivers side rear quarter panel for approximately $400. I immediately disputed the bill with BMW and explained to them that we had indeed turned in the key and that if there were scratches on the car they had happened since I dropped the car off. I was perfectly happy to pay for the windshield, but would not pay for the other stuff. I also explained to the person I was talking to that I had over paid for the vehicle by making one extra payment.After numerous calls and the runaround from BMW, I told them that I would just not try to get a refund for the overpayment and call it even. I then received another bill from BMW increasing the price of what we owed them. Now all of a sudden, there was damage to the interior of the car. The new bill totaled $1,900 and change and the balance due after my overpayment, was miraculously almost the exact same amount as their first bill. I flipped on them and told them they would never get another dime out of me and hung up on them.I have since been verbally harassed on numerous occasions by people that would not listen to reason and treated me like a second-class citizen.Recently, we sold our home and are in the process of building a new one. The builder would not deal with the financing unless we satisfied this “debt” so we begrudgingly did so. I want everyone that is possibly thinking about dealing with this dealership, that they are shysters who dont care about customer service. Instead, they worship the almighty dollar! Good riddance to you BMW of Annapolis!

Dontae was very helpful and kept e well informed of my car’s status.

The best experience i have ever had with ordering / receiving a car.The team at Annapolis BMW WAS AMAZING ESPECIALLY JAKE MY SALES MAN.BEST IN THE WOLRD.I. Spent maybe 20mins total at the dealership it was super fast and easy …The whole team worked great for me to get my dream car in the dream color ..Best sales department in the world. And i work in the dealership world at Hyundai and genesis as a shop foreman..and i love our the team at Annapolis worked ..GREAT TEam

Purchased a 2022 X2 today and could not be more pleased. The customer service provided by Sales Manager Richard Saah and my salesman, Andy Alexis, was wonderful. They responded to my initial phone inquiries and arranged a convenient time to stop by to see the suv. I financed through BMW and received a great interest rate thanks to the work of David Miers who patiently reviewed all my options and what I really needed vs. trying to sell me every possible package. I truly feel I was treated with great respect and every effort made to get me the vehicle I wanted at a price I could afford. Great experience all the way around and highly recommend BMW of Annapolis for a very comfortable no pressure buying experience.

Couldnt be a better experience! Easy scheduling, friendly, courteous and efficient customer service (by Dontae), timely performance and a nice, new loaner for the day. What more could you want?

Robert was very courteous and professional in the service department. He promised my car would be complete in 2 hours and he texted me at 1 hour 45 minutes so good job on setting expectations and delivering!

Outstanding service!!! I brought my e46 325i in for a diagnosis due to a yellow check engine light and my vehicle occasionally goes into limp mode. Unfortunately they were unable to connect to my diagnostic bus and couldnt tell me what is wrong. However, they did not charge me for the work and gave me several suggestions as to what the issue could be. I am very pleased with their service.

We worked with Jack Mills. Our experience from start to finish was excellent. Jack listened to what we needed and was able to check all the boxes. His personal attention to details was refreshing. Our interaction with staff in the showroom was above and beyond. We would highly recommend this dealership.

This is by far the best service experience I’ve had with all of the cars that I’ve owned. From the cashier who assisted me with my loaner vehicle and Jeremy With his exceptional customer service. If I have to drive 100 miles I would to use BMW of Annapolis love these guys

Hunter is the best car salesman I have ever dealt with. He was not pushy at all and sent me so many different options to chose from. Manny, the general manager, is a great guy and went above and beyond for me in order to make the deal work. Overall I had the best experience I have ever had leasing a vehicle and I would highly recommend going to purchase/lease your next vehicle with them.

Extremely polite, customer oriented service with continual updates, including video of service. And car returned clean, smelling brand new! Always a Pleasure to deal with BMW of Annapolis!

I had the pleasure of working with Ali to purchase my vehicle . He had the car ready for me to test drive as soon as I arrived. This was the best car buying experience I’ve ever had and I’ve purchased over 7 vehicles over the years. The finance manager was awesome as well. Thanks Ali and BMW of Annapolis!

Great Service. Pretty fast (Under 1.5 hours).Friendly staff. Not at all pushy to get service that could be put off till next time. All good.

I would like to thank Cassio Portela and David Mier for having a smooth process and showing atmost professionalism in handling the purchase of the car and the whole transaction went remote. I would definitely recommend BMW Annapolis for anyone who likes to purchase a vehicle.

As always great service. Comfortable waiting area. Polite and friendly staff. Thank You BOA!

This was by far the best car buying experience ever. Daniel, our sales rep was very professional and never once attempted to talk us into the car. His knowledge and patients were truly amazing. Prior to this experience I trusty dreaded getting a car because of constantly being talked down to or the never ending pushing of “extras”. My next car purchase will definitely start at BMW//MINI of Annapolis.

The absolute best customer service that I have ever received at a dealership and I despise dealerships. That last part may be harsh but if you have had as many bad experiences at dealerships as I have you would understand! BMW Annapolis I just dont have words to say right now! I am just that grateful for the customer service that Ive received and experienced! If I have money for a brand new BMW they will be the only place I go to! I never owned a new car before but maybe one day in the future, itll happen with BMW of Annapolis!

Very nice. great, fast service. Would recommend if choosing a bmw.

Very helpful and knowledgeable, was straight forward with me and I felt like he had no interest in beating around the bush and he actually was trying to help me save money I would recommend to anyone 👍🏽 Dontae Butler thanks again for al the help!

Took car in for simple rear brake light fix (swap out bulb), right after pulling out of the lot it malfunctioned, upon further inspection the technicians did not even bother securing the entire component back into its housing. Kind of awkward to call yourself a mechanic when you cant even screw in a bolt.

Always receive good service. Entire service team is top notch!

This week had terrific assistance from BMW Annapolis service advisor Nick who went out of his way to find why the AC was not working properly. Nick, along with the service techs, correctly ID the problem, even coordinating with a BMW team in Calif. who had performed the previous AC work under warranty. Nick kept me updated as the team ordered parts & performed the work. I am very impressed with the professional Annapolis team, their Service Mgr, and Donate too! First rate.Aubrey

My advisor was great. She kept me updated and was knowledgeable

The whole service experience was great. Dontae was helpful throughout the entire process, even when last minute changes were needed.

If you are looking for a car, come down and talk to Bryan Hidalgo! Very knowledgeable and had good conversation during my process on buying my car. Very good experience overall.

Wonderful place to buy a new SUV. Everyone was super helpful. I worked with Ben who is very knowledgeable about all the features. I ordered the SUV and was happy to see it arrive in just a few weeks. I have nothing I can say that should be improved. I hope their service department is just as good.

Rob was great. The service was fast and my car was also cleaned very well

What I like most about BMW of Annapolis of is they treat you like you’re the only client. With hundreds of people coming in everyday they find time to treat you with respect. Dante did just that with me. Also, the service is bar none.

The service personnel are great, but waiting time for service is rediculous. Having an appointment doesnt mean anything. I came in for a door seal for my car and after 2 hours, I am still here waiting. Gonna be looking at another service center to see if that helps.

After getting a flat and unable to find a run-flat that fit my car. I drove to Annapolis BMW to see if they could help. Even with a full schedule they got me back on the road at a great cost, honestly dont know what I wouldve done without their help. Dontae was the one responsible for getting me going again, he was amazing, kept me updated and made me feel welcome. Thank you Annapolis BMW and Dontae for a job well done!

Purchased a pre-owned from an Infiniti dealer and had issues with the car stalling when stopped at red light or stop sign. Infiniti dealer couldn’t find anything wrong. Brought to BMW of Annapolis and they immediately told me it was a battery issue. After driving the car home I can tell it drives better, even with just a new battery and system update. Regardless of where you buy your BMW, take it to a BMW service location for the work, you’ll thank yourself later. Annapolis was great!

Great Service, awesome attention and right to the point. So far I am liking BMW Costumer Service

Great customer service. Excellent price. Clean friendly Covid safe. Ben Allen (Sales) was awesome.

Excellent service. Jeremy was great and even waited for me as I was running late to pick up my car after they closed. Great team and service!

First time here. Class act. People were personable and professional. They went out of their way to address a problem. They’ve earned me as a future customer and avid fan.

Worst Experience I’ve ever had at any dealership!! Do Not Go To BMW Of Annapolis They Run Shady Dealership!! DAMAGED My 2021 x5M while they drove my BMW to the Mini Cooper Service Bay!!! NO CAMERAS ON THE LOT!!!!! My Word Against Service Departments Word. Guess what?? They Never Fixed it said and said they have other problems to be dealing with. WOW!! Contacted BMW corporate to look into this dealer if you have had similar problems I suggest you do the same!

Great quick service after emergency request from out of towner.

Took awhile, but they were very busy. Dontae was excellent and I felt that my vehicle was in good hands.

As always, the service department is top notch. Jane and Jeremy are always helpful and the work is done and explained clearly.

This dealership is the absolute worst. I came Into the office looking to buy a recent Jeep I saw on there website. Upon arrival I was greeted by a manager named Ali who took me to his desk to talk to me about financing the car. While we were talking he asked me a few questions about who would be co-signing my car. I told him that I was old enough to buy my own car even though this was my first car. After saying that to him he proceeded to say that he asked me that because I looked like I was in high school. I am not sure what he meant by this which made me uncomfortable. I will never come back to this dealership ever again and I encourage anyone who doesn’t have a lot of money to come to here either. Even after my conversation with him I asked him for a quote for the car which was 13,000 when I looked on there website. After receiving a quote from him the price he gave me was 16000 for the car. I walked out this dealership feeling disappointed with the whole transaction. Please do not go to this dealership!

My service advisor, Dontae, was great to work with. He stirred me in the right direction in regards for the repairs that were needed for my vehicle. The repairs were done in a timely fashion & my vehicle is back to driving like brand new!!!! It’s 10 years old & since my repairs I’ve fallen back in love with it. Thanks, BMW of Annapolis! Whoever the tech was has made me one happy woman.

Very professional and kind people. Also the price was fair without any unexpected fees. Highly recommend!

Great service. Very helpful and professional l. Great experience!!

So pleased with the treatment I received from Annapolis BMW today. Truly exceeded all expectations. Around 5pm I was driving my Cayenne on Rt 50 when an unseen piece of road debris totaled shredded my rear tire.So happens it was right at the exit for the the dealership and I had purchased a 740 many years ago there. I pull up to bmw service in my Porsche at 5pm to see if they could helpThe service manager without hesitation (wish I had his name) took my Cayenne to the service bay where a tech stayed late to put on the spare. Both the dealership and the tech refused payment. I was back on the road heading home in 25 minutes. Can’t ask for anything more!

Technicians at this place are super. Service is what you’d expect from service department. Nice location and facility. I hope to have a chance to work with sales one day :)

Service was efficient and courteous. Loaner car was very satisfactory.

Update: Due to my frustration with the service, I reached out to Eric Fischer (Service Manager), who was very nice and understanding. He wanted to help rectify the issues I had and make things right, which was the proper thing to do. I decided to reconsider and take the offer. Im glad I did. Things were a lot smoother and my car was serviced. I have reconsider taking my car to BMW Annapolis in the future. Thank you.Service is a challenge at this location. Had to returned twice for minor service that was not completed the first visit nor the second. There was transparency issues as well as communication. Manufacture recalls were not address, overcharged and had to be refunded, and a rescheduled service date was entered incorrectly after returning a second time. I refused to reschedule and decided to schedule at a different location. Im not sure what exactly is going on at this location, but this location can be a complete mess in regards to customer service. The service advisors are pleasant but not savvy. Be sure to verify everything.

One of the best service centers in DMV. Great customer service, great waiting area and quick turnarounds.

They sold me a faulty vehicle. I recently purchased a 2015 Ford Explorer from Annapolis BMW, on a rainy Thursday afternoon. I test drove the vehicle, but did not test the sunroof because it was raining. After making the purchase, I tested the sunroof that weekend and discovered that it didnt work. I immediately arranged to have them fix it and they kept it for three weeks before telling me they couldnt fix it, but offered no more information. I took it to a Ford dealer where I was informed the sunroof was sealed with a tar like sealant and that it was a likely a lazy and shoddy repair to fix a leak. I contacted BMW of Annapolis several times for an explanation, but they never followed up because they dont want the headache. Why did they keep it so long and why didnt there salesmen or service department let me know? I would never recommend a dishonest and deceiving place like this. I wish I could give them zero stars.In addition, two months after ownership and maybe a few hundred miles, three weeks of which was in their service department, I have to get the transfer case replaced and the left CV boot. This POS car sold by this POS dealership is the last theyll see of me.

We ordered our 19 BMW X3 M40i in July from Robert and got the vehicle in less then 30 days. Wed also like to say thank you to Mr. Kim for the very nice price of our vehicle. Everyone there was nice and helpful. You will definitely get our business for our next BMW. Thank you again.

I dropped my car off Friday night without an appointment. The next morning I had a video message from Robert Kozora letting me know whats going on and that I need a new wheel that will be delivered Tuesday. Robert replied to all of my messages promptly and I never had to ask for updates. When the part came in he let me know that it was received and the car was ready. I picked it up today and everything was taken care of and they washed the car to.

My experience is always amplified, because of Jane King my families service advisor since 2006. The best customer service, and knowledge of the BMW product is excellent.

I have been going to BMW in Annapolis for the past 11 years. The customer service I receive from Jane King is always friendly and professional. This is why this is the only dealership in the DMV for me.

Everything went well from the phone call to the appointment. They answered all of my questions and did a thorough explanation of their findings. Everyone treated me well and were very courteous.

Daniel and the team made this an enjoyable car buying experience. A great deal on a perfect car. Thanks yall!