This is second time I’ve used Sears A & E appliance repair and both times excellent service techs were sent.

I waited a week for a repair appointment. This was ok, I understood as a new customer. Repair person was professional and on-time, but after he left, (and I paid a $500 bill), the refrigerator worked worse than before the repair. I called back to get a return visit and was told they could not return for another week. I spoke with a supervisor and got the same answer. As I write this, Im out $500 and have a completely non-functional refrigerator - at least it was partially working before; and I still have 6 days before they get back out.

They never came so my fridge is still broken

The first call went well. Good communication/on time. Per their visit the microwave needs some parts and with their quote to repair being several hundred $ I wanted to consider new. I made the decision to proceed and called them on a SAT. Person said they cant schedule appts that day but someone would call me early next week. No call. I called them again on Thursday and told them no one called and I would like to schedule an appointment but was told parts needed to be ordered. He said he couldnt help me either as no techs were available but to call again the next day. He also said that I dont need parts and I asked why they didnt offer to fix it during the first visit then? He didnt know (I didnt think he would), So now a week has gone by without knowing if parts are needed or not and if anyone will ever come out again. Something is really strange here. Stay away!

I only use them because of my warranty through them. I made my appointment in August for an October date, and they gave me a 4-hour window through which they may arrive. When the day of the repair came I got notifications that they were still planning to come. About 30 minutes before the window was over I get a text from them saying that they had to reschedule my appointment for December 21! Then the next morning I got a text from them at 8:00 saying that they were on their way to come do the maintenance on my washer/dryer. I slept through the text, but luckily I heard the doorbell ring and got to the door in time to let the repairman in. I am glad that they came as soon as they could, but that is still some poor customer service.

Sears utilizes an unfair pricing scheme for different types of repairs. Other companies do this type of bait and switch inflated pricing and I contacted Sears as thought they would charge me a fair hourly rate once the technician diagnosed the issue. I am fine with the trip/diagnostic fee but what I am warning everyone is use another company. Even though the technician that completed the repair did a great job and was very efficient, Sears pricing is too high especially when the repair took about 30 minutes total.

Our ice maker quit working 8 weeks ago and we called for an appointment which was a 7 day wait. That person told us our switchboard was broken and needed a new one. We were quoted about $600. He ordered it and then a week later a different technician came out. He said it wasn’t the switchboard but another part that would be $800. He left and a third technician came out and said it wasn’t either of those parts and installed the switchboard just to show it wouldn’t fix the problem. He advises he needed a new fan cover and we waited abort her 10 days for a technician to install that. We were supposed to have ice in 24 hours, we didn’t. We called for another appointment but it was another 10 day wait. In this time our freezer quit working. We made our appointment and they cancelled without a call or reason an hour before arrival. This is AFTER we waited the 10 days. Frustrated and out of time with a freezer failing, we called a different appliance company who came out and diagnosed the compressor being dead in 10 minutes and told us we had 24 hours before it died. We discovered the compressor is covered under warranty but you HAVE to use Sears. So 12 days we waited again to have them come install the compressor. They installed it and it worked for 24 hours. It’s dead again. We have to wait another 10 days without a fridge before anyone will come out and help us. We’ve spent $1400 and have lived without a fridge for a family of 5 for 8 weeks. Our toddlers drink milk nonstop. When we tried to get an appointment sooner they said there was nothing they could do and no one they could talk too. We asked for the same technician since that’s been 1/2 the problem and they couldn’t do that. This is a living nightmare and the worst customer service I’ve ever experienced. No one is responsive. We’ve only had 1 technician who has had any idea of what is going on. We are being held hostage by this company and it’s a living nightmare. I’d never own a Kenmore again and just want this to be over.

The service man was extremely helpful and concise. What a pleasure to work with him.

I’m blown away at the lack of professionalism of this company. I’m a pretty reasonable person and I understand that there maybe a delay in service, but no one should have to call 7 times (yes I said 7 times) to speak to a manager and never be transferred.I called last week to schedule an appointment for my oven and explained that I had a blow fuse. I had another repair company come out and diagnose the problem prior to calling Sears (the only reason I didn’t go with them is because they couldn’t do the work before Christmas like Sears had promised). The tech showed up on time with a cell phone and a screwdriver. Proceeds to look at my microwave...NOT the oven. A whole 5 mins later he comes to me and saids “you have a blown fuse”....WOW! $109 for 5 mins spent looking at the wrong appliance, 1 min turning on the oven and opening it to see if it’s heating to tell me what I told the appointment rep prior to your arrival and you at the door of my home upon arrival. So I ask “how long will this take and how much”? He says he can’t fix it because he didn’t have the part and that he couldn’t come back until mid January. So wait....you come unprepared, wast my entire day, and then expect me to reschedule with your company in January?!6pm - 2 hours later I receive a call from Jennie “the manager”. She tells me that I have to remove my oven from the wall because they don’t remove wall/cabinet ovens (I was NEVER told this by the appointment rep or the tech who wanted to rescheduled me). But then she says that she sees notes from the tech stating that he didn’t do the job because a dolly was needed to complete the job, and that if I opted to go with them the tech would need to bring a dolly. She goes on to say that an exception was being made for me but that their policy is I have to make the appliance “accessible”...which means I have to remove my oven from the cabinet, but still pay them over $300 for a $10 part (I called Lowe’s and they are overnighting the piece to me and comping shipping because of the headache with Sears). So I asked will they be making an exception and removing the oven because you don’t need a dolly if you don’t plan on removing the oven...right? She tells me I wouldn’t know until the day of my appointment...oh and if the tech shows up without a dolly I would have to reschedule....Seriously?! I then asked for her supervisor...she tells me that she doesn’t have one and that there is no corporate number...she answers/gets her paycheck from to HR...I can’t make this up. If I didn’t need my oven for Christmas I would laugh. Did they pay for, have friends, family, or employees write those 5 star reviews because there is no way I’m the only lucky person that has experienced this horrible service. Just go somewhere else....anyplace had to be better than this.

2 months. Our fridge has been broken for 2 months. First tech (2 weeks in) came and replaced the condensor, but the problem persisted. A second tech came (1 month and 1 week later.. earliest available), and said the first tech made it worse and we needed new parts ordered. He ordered the parts (taking 3 weeks to ship), and left the fridge totally disassembled (picutre). This company is so poorly operated, its a joke.

A&E only... 1800 fix is not recommended

I believe the repair man was Dan. He called ahead to let me no he about 20 minutes away. he introduced himself upon arrival. He was courteous, and very professional. The best thing about his visit is he had a new heating element in his truck supply and replaced ours on the spot. We didnt have to wait for a new part to be delivered. The dryer was ready to use in about 1 hour.Marvin S.

First of all, it took 2 weeks to get someone to look at our completely non working refrigerator!! We the man finally came her was super nice and seemed very knowledgeable and efficient. He replaced the compressor and stayed to make sure it was cooling. The next morning the fridge and freezer are 75 degrees again! Call Sears, since I just spent $500 yesterday surely they can get someone to help us?! Nope!!!! I have called multiple times, I have posted in their FB and Twitter. I have messaged them. They refuse to send someone to my house until the weekend!! My new Kenmore “Elite” fridge is a POS and the service provided to up their products is unacceptable!! After 20 years of being a loyal Sears customer for appliances we are done with them forever! Oh, and the people you have to call to get an appointment have zero information and could not care less if you just lost $500 worth of food or need to feed your family at home because we are quarantined!! No one at Sears home repair cares one bit about taking care of the customers!!

Do yourself a favor and dont use them. First of all, the earliest appointment we were able to get for refrigerator repair was two weeks out. On the day of, we had an 8-12 schedule time. By 11:30 we still hadnt heard anything, so we called them. It was difficult navigating the automated phone system, but we eventually got a person. Unfortunately, she was not very friendly or helpful. She informed us we had an appointment scheduled between 8-12. Thanks...I was aware. After clearing up some confusion on their end about our phone number, she told me the technician was running late and would be here closer to 1:00. Ok, fine. The final nail in the coffin came at 12:10 when we got a text notifying us that the appointment had been cancelled. Thats right, after sitting around all morning with other things to do, they just CANCELLED our appointment on us!

Good experience, very nice repairman, knew right way what the problem was and fixed it.

Very helpful. I have an older top loader i love. They were able to help me get the part number and irdering was quick and easy. Then of course, youtube helped me install it. Now the agitator is like new!

The technician arrived after missing two prior scheduled appointments. He looked (not touched) at my dishwasher and declared a necessary repair at $450 (on a $600 appliance). He never opened up the door. Then he instantly offered my half off if I purchased the “service program”. I escorted him out. Next day i had a “real” repair expert who took my doir apart, ran the dishwasher and accurately diagnosed the issue. For half the price. Unrelated to the Sears fraudster. And now they want me to pay for the fake repairman visit. Like hell i will! Fraudster repair warranty hucksters.

SATISFACTION RATE 0 . Dont waste your money with them.

This has to be the WORST repair service that I have ever had. They have been to my home three times and have yet to fix my < 3 year old refrigerator or offer me any explanation. Each time, there is an approximate 1-2 week wait for an appointment. Each appointment has a 4 HOUR window to which they are continually late to WITHOUT a phone call to let me know that they are running late! How does this happen 3 times? Each call to Sears Home Services results in them saying that there is nothing else that they can do. Then, they offer me points to use to purchase more items from them. Unless they offer me enough points to buy a new refrigerator, that is not helping my situation. It has been almost 6 weeks now that I have not had a functioning refrigerator. I cannot continue to run my household like this. They are not compassionate at all. When I said that I am so frustrated and should consider going to the local news, the customer service representative told me “to do whatever I have to do“.I am not a person who usually posts reviews unless I am giving someone praise. However, I feel that Sears is not standing up to their name and to their promise to warranty my fridge. I plan to write the President and see what he/she has to say about this service. I feel that I am an understanding person as my job entails appointments and customer service as well. However, leaving a mother without a refrigerator for 6 weeks and continuing to order parts and reschedule appointments (to which they can‘t even bother to come to on time) is just absurd. I’m growing frustrated, but more so, my trust and confidence in a company, who has been a household name in my family for decades, is now broken. This should be a concern for them. Sears is better than this!

The repairman himself was good , courteous, efficient. The scheduling was a nightmare. So bad I dont want to have to deal with them again!

I was quite pleased that my service technician Mr. Boevi was able to repair my refrigerator on the same day as the diagnostic visit. Well Done.

VEry good service, prompt and to the point. He was helpful with good suggestions

Dealing with their phone center was Ridiculous! The part I needed didn’t get here before the appointment to install it. That in itself is a problem. When I followed the directions and notified them the night before they canceled the appointment and Didn’t have any opening for 3 weeks!. I ask for a supervisor and was told she couldn’t do anything different. I insisted and after be on hold for 10 mins one got on and was just as useless. I then asked to speak with someone in the United States. I was told they don’t do that. Then hung up on me! I called 3 more times and every time I asked for a rep. In the US I was told they don’t do that. I believe it’s the law. If I ask they have to connect me with one. I was never able to speak with someone in the US. Hay sears I guess you aren’t a USA company anymore. I will not buy or support Sears ever again. As for the repair the second person how actually did the repair was great. The first guy who did then diagnostic Check didn’t even order the second part I needed. So the gentleman that was here called and drove all over till he found one and came back to install it. He did a nice job.

Repairman on time, courteous and professional. Found no leaks and discussed with me what could have happened to cause water leaking. Suggested I run machine over week-end; if any leaking could be addressed when other appliances were to be checked Monday. System much improved as to notifications of more specific times on day of repairs.

Good service bad model. The two people who came out could not have been nicer or more professional. The guy who installed the part was supper nice and friendly. The business model is horrible. I called in, told the Sears representative exactly what was wrong. They charged $99.00 for someone to come out. I thought this would be rolled into fixing the issue once the person came out. I was wrong. The first technician said yep, its broken and had to order the part I said was broken already. (I had to stay out of work so he could come by and confirm what I already knew). I paid the $99.00. Then 10 days later, I stay out of work again, and someone with the part comes by to install it. It takes him 2 minutes and Im charged his service fee and the price of the part. A two minute project and a door flap that I can assume is under $20 to make cost me around $300. Again, I can not say enough good things about their employees. But $99.00 to come out and not even have the tools or parts to fix the defined issue and then waiting 10 days and paying another person to fix the issue does not make for a good overall cost effective experience.

Technician was very polite, on time, efficient and fixed my refrigerator while selling me a coverage policy! He was very good at his job of repair and sales:))Sears tech came back to my home after I fried my microwave. It is a microwave/convection oven combo built in, $1200 retail, I was so afraid we were going to have to replace the entire unit, but Sears was able to fix it!!! YEAH!! Technician was excellent!

Repair of dishwasher. Fast accurate diagnosis and replacement of motor. Expensive but prompt and professionally completed. Left area neat and tidy. Hopefully will not need again but if we do would not hesitate to call. Pleasant and professional service technician.

This is the worst experience ever. 4 weeks ago my dryer went out. From first service assessment, $69 paid, $300 quote, 2 scheduled repair service dates canceled by them morning of, taking off work to wait at home between 1-5 for all appts..... Repair appt scheduled for today between 1-5. Service technician showed up at 4:45. He had no idea what he was suppose to fix on my dryer. Said he would need to reassess for another $69, and he did not have the parts the original assessor ordered. I sent him away. I called customer service and they only had record of our contact info, NOTHING FROM original quote, required parts that I had reminded them we needed on 2 calls, or anything else. Today the service guy was in a van with a&efactoryservice on the side (not even a Sears logo). Save yourself time, money and frustration...go elsewhere.

Repairman for my LG fridge was not only on time, but called ahead of time to let me know he was on the way. He very knowledgeable and Im extremely satisfied. The parts that were ordered came on the day they said they would so my repair was not delayed. Definitely recommending Sears Repair

The actual service performed was good. The technician was polite, professional, and did a good job. The first appointment they were actually early for the appointment window. The second, my window was 8AM-12PM and they showed up at 11:58AM. The reason I am rating them 1 star is because regardless if you deliver on the service but fail on the payment it is an overall fail. I have the original receipt showing the prepayment and the 20% discount I received. When the technician came out, the 20% discount was missing and I was assessed the full price. I called and spoke with a supervisor and they said there is nothing they can do at this point. Complete BS as they can simply credit the overpayment to me. Rather than argue with the knucklehead supervisor named Dion, I will call American Express and let them settle it.

Worst service I have ever seen. Repair man was fine but Sears did not stand behind previous work (charged me $400) from two months prior. Impossible to reach decision maker within Sears. Now I know why they are going out of business and will never purchase another item from this company.

Tech was efficient & quick in replacing electronic board. Dryer works great now.

The technician was kind enough to call ahead to tell me he was runninga little late. It was no problem. When he arrived, he went to workquickly and seemed to have a thorough knowledge of the workingsof the wash machine. He answered all of my questions.I appreciate his service and his friendly manner. M. Fortney

Unfortunately the parts needed had to be ordered and the cost was 75% of a new unit. When told it would be over a week before the parts were in and a return visit could be scheduled, I cut my losses after paying the diagnostic fee and went to Home Depot and bought a new unit that was delivered in 2 days.

Arthur the repairman was a very lovely man. But I have THREE PROBLEMS now.1. Arthur unfortunately failed to connect a wire on the main board so the refrigerator never got cold. My husband was the one to look, find and fix that issue. Essentially more food wasted!!2. I have to wait ANOTHER week for a repairman to come back out.3. Discovered that NOW the ice machine is not turning out ice. Thats not Arthurs fault. He actually told me that that may be an issue after the repair he did. Good thing the repairman is still scheduled to come out.Basically, all new appliances suck and technology is not always a good thing.

Im afraid they are more interested in selling all appliance protection plans than in repairing the problem. They didnt have the part and wouldnt research other resources if we werent buying the protection plan.

Tried to charge me $300 to repair. I bought the heating element myself for $28 and fixed it myself in 10 minutes. And he double charge me the trip charge.

The technician who repaired my elliptical machine was thorough, professional and very knowledgeable. I am very happy with the great job he did and now I have my exercise machine running perfectly! Thank you for a great job!

The technician was very personable and came at the scheduled time. He also gave lots of tips on how to maintain the appliance. Very polite and professional. Highly recommend.

The repair guy arrived on time, and overall was fine. He diagnosed and corrected one of the problems, but told me I needed to buy a new ice maker for over $200 since we were not getting ice. I told him I would wait, and looked at it myself after he left. I found that the spring that holds out the arm that senses the ice level had simply popped out of place. In 2 minutes I had it fixed and now it works great. The tech should have been more thorough and correctly diagnosed the problem, instead of trying to sell me an expensive new part

You need to have two ratings. One rating for service time and two for the serviceman. My serviceman was great. The time to get service was totally ridiculous. I am talking months. For a business to have these kind of issues is shameful. A customer should not have to wait more than a day or two maximum. This is a serious problem that need rapid attention. How to you expect to get customers to buy your expensive appliances when the word is out that their wait time for service is terrible. You have got to get your act together or your ship will sink

Service person was very nice but did not have the part,now we are waiting for the part to be shipped to our home in two or three weeks then we will have to call and setup an appointment for service.Not acceptable.

The repairman thought it was just a simple service call, but he had to take our washing machine totally apart to repair it.. it took him over 2 hours and late at night but he got the job done without complaining.

We have been trying to get a Kenmore refrigerator repaired with Sears, since August 30th, the process has been beyond frustrating for a part that is under warranty. Please note this refrigerator was purchased February 2017 and should not need repair 18 months from the date of purchaseBuy a refrigerator with an organization that will stand by a product they sell!Tech 659912 is the only person that was helpful during the entire process.

Had an older Treadmill serviced. Gentleman who came was great, he worked fast and got it cleaned up and lubricated. I appreciated the advice given, he also did some work on the belt that hopefully will stabilize a tear and save me a full replacement..

Technician was fine but your service was extremely overpriced, both parts and labor

I was very happy with my Sears repairman! He was able to come out in a timely fashion. He explained everything that he needed to do and gave me the cost up front. He was very mannerable and nice to work with!

Jesus was very friendly and repaired the microwave quickly!

Two Sears technicians came to our house this week. Both Patrick and Ken were prompt, professional, knowledgeable and truly customer service driven. Very pleased and impressed.

Repairs to my washer were completed quickly and the technician made some suggestions about some routine maintenance. He was very helpful.

The repair was great once it was finally done. The scheduling was not efficient. The first visit the guy didnt have the parts even though I told them what was needed over the phone (day 1 off work). The second visit was supposed to be 1-5p, but the guy did not call me until 5:45 after Id already left home (day 2 off work). I spent 45 minutes on hold with customer service and finally hung up when the service rep called me. The guy fixed the oven on the third visit (day 3 off work). Repair was fine. Service was frustrating.

My experience with Sears has been horrible. The Kenmore Washing machine I purchased has been the worst purchase of my life. It is only 3 years old and I have had it serviced about 15 times. It was just fixed 3 days ago and still does not work. Run as fast as you can. Very dissatisfied customer. Mine was a lemon and sears will do nothing about it.

After 15+ visits from YOUR contracted service provider, this REAL Sears technician FINALLY found the problem with the dishwasher and repaired it .Why does Sears put their reputation on the line using a service that does not DO THE JOB. I found out after 15+ visits that the service policy holder can request a REAL SEARS TECHNICIAN to come out for their service call.After 5 months of a no usable dishwasher, I finally have mine working again. Hopefully, there will not be further problems.

The repair itself was done well, but getting to repair day was horrible. Maybe it was because this was done as part of a service contract? This was for repair of a gas grill which needed a new firebox and internal pieces. The quoted amount of what we would have paid for parts alone if it wasnt under contract was more than double what we paid for the grill new. The process took well over a month start to finish. I had to arrange to work from home 3 times and ended up missing a class that I was obligated to pay for anyway on a day they didnt show up. First appointment available was 10 days out for technician who comes out and decides what needs to be replaced. Parts all have to be ordered. Next appoint set for 3 weeks out so they can be sure all of the parts arrived. (They actually arrived in less than a week.) All appointment times are for 8 AM - 5 PM which isnt good for working folks. They dont even narrow it down in the robo call the day before. The day came and the website gave me a 2 hour window of time, but it kept changing. In the end no one called and no one showed up. Suddenly the web site has a new date for 10 days later! No Way! Had to call and raise a ruckus to get them to come 2 days later. But again I had to accommodate an 8-5 arrival window.

This review is for Sears Appliance Repair as a whole, not this particular location. Ill leave out all of the painful details, but... Our Sears bought GE refrigerator (only 4-5 years old) stopped working. It took a month, and included tons of hassles, a general lack of communication and follow-up on the part of Sears, before we finally get someone out to our house to fix it. Then they left one part of the item that they replaced here at our house for us to dispose of and the other piece we had to set in front of our house for UPS to pick up. Terrible experience all around.

The repair was done quickly and tested to make sure there would be no further problems. Im very grateful for the service.

Technician arrived early, so time window was great. Courteous and explained problem. Completed work efficiently. Satisfied.

I was blown away by their service. Our fridge stopped working. Made a call around 11 am, and they came in with parts and fixed it by 6 pm same day. That’s what I call great customer service!

Horrible service- we called to have work on our Samsung Washer. It took 3 weeks for them to find the parts so we ordered it ourselves. Then when the scheduled appointment came they canceled because they said the didn’t have parts. When we had spoken to 3 different representatives. We took off work to be home for repair. And they would not come out. Never use Sears again.

Your service technician was excellent.Strong competenceEmpathic customer orientationI am sold on Sears Service. It is a great organization.

As always, Sears came through with an appointment easily made, very soon after requesting it. The technician arrived on time, communicated well, was very professional, and then diagnosed and repaired our washer quickly and perfectly.

Very professional, informative. Arrived on time, called ahead. Answered questions, treated me like a valued customer!

I purchased all new Kitchen Aid Appliances a year ago and paid for a 5 year service plan. My refrigerator has not made ice for the past 9 months. I have had 7 service appointments and they have yet to fix it. They keep sending people who do not know what they are doing. I have asked to have the refrigerator replaced and Sears told me that they would not replace it since there refrigerator works and just the ice maker doesnt. Sears extended service is worthless. Dont buy it!!!

Dale, the Sears Technician was highly professional and provided outstanding customer service. He worked quickly and fixed the problem. .

The first time we used Sears for a repair (prior to buying warranty) They scheduled the service within 3 days. After paying for a warranty they could not fit us in for over a week. The tech came in and quickly checked a filter and claimed that was the fix. The washer did not even complete one load of laundry before shutting down and flashing an error code. We called back with in a few hours of the tech leaving and were told they could not schedule a return visit until tomorrow after the tech closed out his visit? That is just not acceptable. Your business SOPs should focus on the customer and add value for the customer. The first load after the repair is still in the washing machine 4 days later as they were not able to schedule an appointment for another week. So it will be 2.5 weeks and 2 vacation days from work (They give you 8 hour windows for your appointment) to get a warranty repair from this outfit.

Sears cancelled and had to reschedule for several days later. When they arrived, the repair person said they didnt have the equipment to fix the problem and that would involve another department. I would then have to pay for another service call. Very disappointed!

The young man was very professional, neat and answered all our questions. He was efficient and knowledgeable

The 1st appointment was rescheduled without my approval from a Monday to a Thursday. The Thursday guy wanted to reschedule again but when I told him it was a 10 min service call, he worked it in. Had the 1st call been completed the part would have been delivered and installed on Thursday.I mentioned to the call center person we just renewed my extended warranty and were without the dishwasher for over a month and I would pay for Sears to order the part and install. The dishwasher was around 800.00 new and I had just renewed my extended 3 yr warranty.The service guy on Thurs wrote the pt# down and suggested I should check with Fox for the part. I checked and learned the part was discontinued. Its a $5.00 hose, but to get the hose I needed to order a new motor for $179.00. I found a hose from Wal-Mart for 30.00. It came in and I installed it. Everything works.

We had a treadmill repair that was handled first by Lawrence who diagnosed the problem. We received the part and then Mike came out to fix and replace the part. It was typical great service from Sears. I have never had anything but a good experience anytime time we have dealt with Sears and that is why we will always deal with Sears when the occasion arrives.

I have been without a fully functioning washer for 45 days now. DO NOT BUY their protection plan. Its worthless - unless you like spending time with people in the Philippines on endless support calls. We have escalated to management, but should not have come to this. Very disatisfed.

The best service we had to date. Excellent technician who knew what to check on.They all should be like him.

Our ice maker quit working before Thanksgiving 2015. We waited through wrong parts, and three cancelled appointments and our ice maker was finally repaired on January 26, 2016. The technicians were courteous and competent. I am 66 years old and I have never witnessed service this poor. They say they will be there on the 16th between 8am-5pm and they dont call or show up. This happened 3 times. I will never purchase anything from Sears for the rest of my life, and I will be telling this story to family, friends, and neighbors for the rest of my life. This is a perfect example of why Sears is prospering so much with their business...

$300 later the repairs didnt work and the second technician they sent said the first technician should have told me to replace the whole appliance from the start. Thanks a lot for using me as a cash grab.

Have had continuous problems with ice maker in my refrigerator. It has supposedly been repaired 2x in the past 2 months and still not working yet Sears refuses to replace my refrigerator. Will never do business with Sears again and will spread the word to family and friends not to do so either.

This has been the most frustrating experience with Sears service in my entire life. So frustrated that I went out and bought another brand ice maker. No more Kenmore products or protection agreements from Sears in this house. Terrible, terrible service. No one up the chain of commend takes responsibility for fixing the problem for a long time loyal customer. No more wasting my time and money with Sears.

Service was excellent. Having to wait ALL day for the technician is poor. surely the company can utilize 4/5hour wait-windows instead of 9.

The technician who repaired my range was on time and very knowledgeable. I would highly recommend Sears mainetnance .

Great Repairman. He is always professional, polite, hard working and knowledgeable. Aris, I believe is his name.

I bought a washing machine 8 years ago. I have also bought the warranty protection every year. Every other year the washing machine breaks and they came out to fix it. Around 6 weeks ago my washing machine broke again and they had to order parts to fix it. The repairman told me that the machine needs to be replaced because it would cost more to fix the machine then to get a new one. When I called Sears they told me that the repairman said the complete opposite. Sears has continued to lie to me every step of the way. After 6 weeks I am still waiting on the part to come in and get fixed. I went from buying all of my appliances at Sears to not buying any and telling everyone I know to NEVER buy from Sears again because they dont honor their warrantee. STAY AWAY FROM SEARS!!!

The tech was very knowledgeable and very efficient. He offered me several ideas to help make my lawn tractor last longer and be more useful.

The service repair man who came out on my second service repair was great, to handle my issue and gave us some useful information regarding our front load washing machine.

I cant remember the name of my technician but I think it was Bruce? He was very knowledgable, professional and thorough. Thank you!

4 MONTHS AND ONGOING WITHOUT A FRIDGE!!! 10/5/2018Rating Sears Warranty as a service only, the tech was Awesome as Always!!!We purchased a Sears Master Protection Agreement when we got our Kenmore Pro 31 cu.ft fridge in 2012, it was beautiful. It worked not flawlessly but close to it for 6 years, had some issues with ice forming in the freezer, they came out repaired it Excellent!!.Renewed my MPA in March or April of 2018, came back from Disney in June and we had a dead fridge. Called them at them took two weeks to get someone out but when they came they said it was the compressor and he would order parts, Standard Procedure. 4 WEEKS LATER, NO TECH NO PARTS but we got an email stating someone would be out.Called and chatted customer service at Sears Warranty, they said that we should call the tech to see what the holdup was......We call your tech to ask him the holdup on a scheduled service???? Needless to say that it was another two weeks before the call was cancelled and another one scheduled in its place.8 Weeks from the initial call a tech shows up, nice chatty guy said that it was the compressor and that he needed to order parts, ordered the compressor, the board and a tap for the line. He said I will be out to install it in two weeks, that was fine as we had to wait a week on parts and then i was gonna be out of town. The parts arrived as they should. Again we got another email stating that someone would be out to install the parts. NO ONE SHOWED!!!!!!12 WEEKS WITHOUT A FRIDGE!!!!!!!A tech shows up installs the parts and R-134A, My wife says that the tech said it was good. He told her it needed 24-48 hrs to get really cold, I got home, felt it and it was that tepid temperature that holds all the smells, I obliged the 24-48 hrs anyway and called as fridge was warm. They told me to unplug it allow the 24 - 48 hrs again. I asked for a tech.Same guy comes out a week later, Redoes everything he just did. I figured it just lost R-134A so did he he had a sniffer and it went off, a leak. He filled it and was out in 2 hours. It worked for about two days.Dead fridge again, same issue.15 WEEKS, STILL NO FRIDGE!!!!!!!I set up another appointment. Same guy this time it took 3 days to get him out and he was baffled too. He was gonna order a new fridge!! Then he said something about initializing the compressor or the board. He was there for about an hour and it was cold. After two days we went shopping filled it with food about a week and a half later. It was melting the ice and getting warm. Called Sears and asked for a replacement...............One lady told me that it was up to the service tech, I have an MPA and there is a no lemon clause, even still she said it was up to the tech. Called back immediately after hanging up with that lady, Hit 3 to ask about the MPA and why it was so great and then told them my story.I had to wait for the tech to come out a fourth time to repair this as there were only 3 confirmed repairs. The Tech, SAME GUY!!!! ordered parts and then we waited for approval!!!19 WEEKS NO FRIDGE!!!!!!Parts came but they were not supposed to be installed, they honestly should have never showed up.We had to wait a week for the approval to go through. We looked around and could not find what we wanted. We asked them to place the order for a fridge in Idaho and ship it to Atlanta!A guy came out at week 20 to install the parts on the fridge being replaced, I told him to not bother with it but he can have the parts, he left them on my porch as he was instructed by a voice on the phone. They sat there for 4 days!!!!!21 Weeks No Fridge!!!!!Two weeks went by and we still have not heard anything about the item being shipped!!!!!!!We got a cheap craigslist fridge for 200$ and it is running like a champ in Our extremely hot garage in North Atlanta!!!!To be continued!!!!!!!!Continued 10/8/201822 WEEKS NO FRIDGE!!!!!!!!!Called sears warranty services to check on the replacement, found that the fridge we wanted in Idaho is gone..........

Excellent service. Techincan was able to correct problem. I now have a 2 year warranty on dryer parts.

Patrick from Sears did a great job of repairing the waterline for my fridge!

The tech arrived on time, was very professional, explained things appropriately - all good. Thank you.

The tech that came for my wall ovwr repair was quick, efficient and informative throughout the repair. Highly recommended.

UPDATE 3/1/2018 - We visited the Sears Store 2x to speak to the manager who was sending internal emails about our issue. We received a call on 1/12. Stated that there was nothing they could do for us because the closed-system warranty was not valid after 5 years - no solution to the issues of a refrigerator being delivered that had been serviced, but purchased as Brand New. That the issue with the blown intake line was probably done when they replaced the compressor that was under warranty. I WILL NEVER SHOP FOR A SEARS APPLIANCE AGAIN. THIS IS WHY THEY ARE GOING OUT OF BUSINESS. THEY DO NOT PROVIDE A SOLUTION FOR AN ISSUE THAT IS TRULY THEIR RESPONSIBILITY. They did not argue the dispute on the CC.UPDATE 12/26 - Received call from Survey Response very nice person apologetic for our issues, would reach back to me no later than 12/22 - would do every thing they could to assist in resolving this matter -no return call on 12/22, albeit Christmas holiday weekend, no return email from Customer Care as of 12/26. UPDATE 12/19 - Sears Tech arrived, re-tested the refrigerator and now it has an internal system leak NON-REPAIRABLE. NOTHING YOU CAN DO EXCEPT BUY A NEW ONE. I purchased on 12/12 the Appliance Warranty package as recommended by the Technician because it would give us a 50% discount on the repairs that he just made and would cover repairs on any appliance we owned including the refrigerator. Received Home Warranty information on evening of 12/19 - Not EFFECTIVE Until 1/12/18. REFRIGERATOR repair or replacement is not covered. Not acceptable - this was originally diagnosed as a compressor repair - after testing and now after installation it is an internal system leak. Send email to Sears Customer Care outlining issues again, on 12/20. Complete Customer Satisfaction Survey on 12/20 that was emailed to me. UPDATE 12/18 - Sears tech showed up on 12/12 installed the compressor - to wait 48 hours for it to cool - it never cooled - contacted Sears again - only appt available is on 12/19 -so we are now 6 weeks since contacting SEARS for repairs and the technician also tells me this might not work but it may need more repairs - I ORDERED and PAID for a new Kenmore Elite Refrigerator on 12/29/11 -they obviously sent me a refurbished refrigerator that had been serviced either at the factory or at the Cumming GA Storefront. As a consumer how would you know that a NEW refrigerator had been serviced? Why would SEARS not deliver A NEW refrigerator - little bait and switch. We also visited the Store on 12/15/17 to see if the Manager could assist in this issue and guess what they told us- We will have customer service contact you- NOT no phone calls, no emails. Sears dispatchers are horrible, Social Care Team is not effective because they cant do anything No one will give connect you to a decision maker to assist - I AM VERY DISAPPOINTED with this whole experience. So sad that an issue has not been addressed - POOR CUSTOMER SERVICE no wonder they are going out of business. - UPDATE increasing to 2 stars because the Tech who came out was great - very good at explaining issue. Albeit they have no parts and have to order them which is an additional 10 day for delivery and 2nd visit to repair.Customer Support - 10 additional days to get part and schedule install - still no working refrigerator - Call back to Customer Service still no solution to repair or replace - because the Tech has to come back on the 2nd visit and determine if it can be fixed then determine if there will be a replacement. So by the time this is all said and done estimate 25-30 days with no working refrigerator. Horrible supply chain management service -Customer Support Telephone Center follows script no empowerment to help expedite. 10 days before next available appointment for a refrigerator repair that’s not cooling. Guess they want you to just go buy a new one for $3000.00. Very disappointed refrigerator is 6 years old on 12/31. SEARS used to be so much better with this service.

My frigerator has been non-functional for over 2 months. @Sears has sent 4 different repairmen out and they have replaced everything from the motherboard, the fans the drier etc.... The first repair replaced a leaky dryer which allowed the refrigerant to seep out. This fourth repair is to repair that first repair! So sears has replaced 4 parts in two months, had to repair their own repair but they will not give me another frig because they SAY if they repair/replace the same part over and over it doesnt count as a repair.Having said all that - the repairmen were all very nice and very careful but given all sears has spent in time parts and people they could have replaced my frog for less than they have spent in parts and labor. My recommendation is to NEVER buy a kenmore- its an expensive piece of crap. And Never Never Ever got the sears protection policy. It also is worthless. The rules change, everyone says something different and they do NOT honor the policy terms. No wonder @sears is going out of business!!! #sears #searssucks

Very efficient and thoughtful technician - we were very pleased with service and outcome.

The service guy assigned to us on that day was very professional, and efficient! Kinda wished we were the first service on that day.

If I could give them zero stars, I would.I was a warranty customer (operative word = WAS), but had to request a refund when they could not arrive for 2 separate appointment in the scheduled 4 HOUR window.First time, repair tech called me at 4:45 to say he was 45 minutes away AFTER he went to another scheduled visit first.WHAT??? Are you kidding me?Second time, tech said he was 45-60 minutes away (at 4:15) and when I expressed concern that he would be here at the end of the window - or later - and that I wasnt sure I wanted him messing with my dryer longer into the evening, he assured me that it would be fine because, we try to shut down everything by 5:30.Oh great - so at least I know you wont be in my house all night, even though you wont be able to fix my dryer.Incredibly poor dispatch/scheduling/mgmt of their work force.I will NEVER use them again - my next step before calling them again would actually be ordering the part myself and watching some YouTube videos.

Both service techs were professional, friendly and did a great job. Highly recommended.

Jarvis was an excellent tech and fixed mower very quickly. Call Center sold me TuneUp package but that didnt include the repair as Jarvis explained. Alittle misleading from CC people.

This store has been closed for nearly 2 years now.

Very professional technician knew our appliance and was able to repair it quickly and for a very economical price. We have always used Sears Home Services for our appliance repairs.

On time,friendly,knowledable,and repaired the refrigerator quickly..Couldnt ask for better service.....

I am very happy with the repair man and his job of fixing our dish washer.

Repairman was great. Only had the refrigerator for 2 years and this is the 5th time we have had issues with the icemaker. Not happy with that at all.

They had an appt, but did not call to tell us the parts hadnt come in yet & appt had to be rescheduled. (I called them) I was told he would be here btwn 8-12 , office said 10am. He showed up after 3pm & left at 4:30. We lost an entire day. Technician was very good, machine seems to be working well! Problem was with communication!