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Neese Jones Heating & Air Conditioning Inc.
1120 Alpha Dr, Alpharetta, GA 30004, United States
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St
Review №1

Great service as always. We had AC go out after hours and had a health emergency that could not wait until the next day. Billy Duffy came out late during emergency hours and promptly fixed the unit right away. He was professional and compassionate regarding our situation. There are not a lot of companies that execute service this well and with such care. Its this kind of service that makes their customers so loyal.

Za
Review №2

We recently started using Neese Jones following a recommendation from our general contractor, who has used them extensively and have been blown away by their responsiveness, friendliness and professionalism. We had two issues - one with our AC and one with our furnace - in the past 6 weeks and in both cases the entire experience exceeded our expectations. The woman I spoke with to schedule the appointment was friendly, took detailed notes on our situation and was able to schedule a tech visit at a convenient time for me (I had work conflicts for a few days, so had to delay their visit). When the technician did visit, he was well prepared and was able to repair the A/C within an hour, as well as do a review of the full system and set-up a maintenance plan. The second visit (due to a fault in our heating - a clogged gas furnace condensate pump) was even better - the scheduler could see notes from the previous visit and managed to have a tech on site within 3 hours. He was super friendly and skilled, getting right to the issue, which was resolved in a little over an hour. I never write reviews, but Neese Jones truly deserves 5 stars. Great people doing good work!

Br
Review №3

Great company, from the people in the office, to the guys doing the work! Our downstairs A/C unit stopped working, and while I told them it wasnt an emergency, they were able to get someone out to me the same day I called. When my suspicions were confirmed that the unit was toast (it was old and I knew I was on borrowed time), they were able to line up an install within the week. The guys who came out to install were very polite and respected our home. They put in a long day, but got both units swapped out and working. Very happy I called Neese-Jones to get the job done!

Re
Review №4

This morning we noticed the AC on our second floor was not working. At 11:52 I called Neese Jones and they said someone would come out this afternoon. At 12:22 PM the Neese service man called and said he was on his way. By 1:02 pm he replaced the part and got our AC unit working again. Unbelievable response and turn around time. Two other big name companies I called said they could not come out until Monday. Well done Neese Jones and highly recommended!!!

Ja
Review №5

Im in the process of selling my home and a few things came up on the home inspection that needed to be addressed. Im pleased to report that Neese Jones updated a gas sediment trap for a gas furnaces they installed last year. The company was extremely responsive, correcting the issue the very day I called. While they were out to my home, they also installed a strap support for my hot water tanks horizontally mounted expansion tank (free of charge). My total invoice was $0.00 and 2 items on my home inspection report were repaired. I am delighted in the responsiveness and service I received from their technician Alan Bennett.He really went above and beyond to make things right and address the inspection reports findings. Well Done!

ka
Review №6

Jordan was very responsive to my needs and concerns. Workers were on time and provided quality service. In 2010 I had Neese Jones install my heating and air units as well as a water heater. Both Mr. Neese and Mr. Jones came to my house to insure the job was handled correctly. I would highly recommend this company to anyone needing services their company provides. They care about their customers as well as their employers. Great job!!

Ra
Review №7

The two men who came to install our HVAC system were excellent. One came from a job in the same building to tell my wife when they were coming so she could be ready. They were courteous, professional, informative, and cleaned up so well that we couldn’t tell they had been there except for the cool air. On a scale of 1 to 10 with 10 being high we rate them 20.

Ro
Review №8

Mike Torney Returned tonight to studio A and replaced the factory electronic fan controller relay assembly. Double checked all control wiring. Replaced the .3 amp factory fuse with the upgraded .5 amp fuse. Total control circuit amperage during the cooling cycle is .611 slightly elevated but it’s operating properly. No shorted wiring. I went through everything. We will keep an eye on this. To improve airflow I disassembled and blower assembly and chemically cleaned the blower wheel thoroughly and reassembled. It turned out perfect. Great airflow. Great cooling. Did a fantastic job Mike, thank you!

Gl
Review №9

I cannot overstate the appreciation we have for technician Mike Torney and Neese Jones. Mike represents his company with a level of professionalism, skill and good humor that is simply unmatched. I look forward to the semi-annual A/C and heating inspections because it ensures our systems are working perfectly and equally important provides an opportunity to catch up with Mike personally.Thank you, Mike!

Ji
Review №10

Neese-Jones has been my HVAC company for over 20 years. A serviceman discovered codes set by one of my units during a routine semi-annual inspection. He spent several hours diagnosing the problem and decided it was either the wiring to the outside unit or the circuit board. Since the unit was operating properly, I decided to wait on the repair. A week later the unit failed to cool, and I contacted Neese-Jones to repair the unit. The same serviceman returned and spent another 2 hours diagnosing the problem, and he came to the same conclusion as before. He returned a few days later with a supervisor to assist with the expensive repairs. I returned home as they were concluding the repair and noticed that they were working on a different outside compressor. When I asked about this the supervisor did not want to discuss the issue. He would only say the thermostat was defective and they had installed a temporary thermostat. The 4+ hours of diagnostics for which I was billed was total wasted time. Had I not returned home and observed the work, Neese-Jones would have charged me for 3 service calls plus $1250 to install the new thermostat. Needless to say, someone else installed the thermostat for $850.

Ge
Review №11

Neese Jones has serviced our HVAC systems for many years. They are always very responsive and do a great job. Their staff is very customer oriented and a pleasure to work with.

Ch
Review №12

Neese Jones, is the best company I have ever used. Polite, well mannered and totally professional. Value for money too. Excellent.

Jo
Review №13

Their team was relentless in pursuit of tackling a multi-faceted set of challenges. Long story short - they solved all and the missus is happy. Would HIGHLY recommend this company.John & Leigh-AnneEast Cobb, GA

Do
Review №14

Billy Duffy with Neese was awesome. I was in a jam and he helped me get my air going in a pinch when I didn’t have a lot of time. Class act, class operation. Thank you guys!

Je
Review №15

Neese Jones provides service that is unmatched! The technicians are professional, knowledgeable, prompt and courteous. I have had 4 new HVAC units installed by Neese-Jones over the last 15 years, including a mini-split in a sunroom. They carry top of the line equipment and are super responsive if there is any small issue that arises. I keep a maintenance contract with Neese-Jones and they keep the systems in great working condition each fall and spring. They came out quickly this week when I called because the AC was not cooling properly. It turned out to be due to a large amount of dust created by a renovation project. They quickly replaced the filter and checked out the system while they were here. My AC is back to working beautifully!

He
Review №16

I am on a maintenance plan with this company, they came on time with bi-yearly appointment. The tech was top notch. Highly recommend. Keeping the system up and running is a huge priority not something I did the past and only cause issue. Maintenance is the key!!!

Li
Review №17

I have been using Neese Jones Heating & AC for several years now. They are always very professional as well as informative. I went through an update & installation of a new AC unit & Furnace. They introduced the right products for this home, installed, and have followed up with routine reviews of products and their functions. Anthony was here today for the Spring Bi-Annual Maintenance. He was helpful, informative, and extremely proficient in his review of our homes A/C and Furnace. This is important for me since I have my 92 yr. old father living with me. Being cool is important through the Summers in Hot Atlanta. Thank you!

Ch
Review №18

They were very responsive and able to come out the same day to look at our AC issue. Both the specialists (Chris and Mark) were very professional, thorough and explained the issues that they found. I highly recommend Neese Jones!

Le
Review №19

First experience with this company. Very pleased with all aspects of the appointment. Technician was professional and did thorough job.

Te
Review №20

Keith from Neese Jones came our within 24 hours after our call for repair. We needed a part replaced and he explained the function of the part, quoted a price, replaced the part and our filter and got us back up and running within 35 minutes. He was professional, informative, and genuine. The price was reasonable and we will definitely be doing business with this company again.

Da
Review №21

We have found Neese-Jones to be highly professional and customer service oriented. Our regular technician (Mike) is outstanding and has kept our 31 year old Trane system running season after season, well past its anticipated useful life.

Bl
Review №22

Anthony was our technician that came to fix our condensing unit capacitor. He quickly diagnosed the problem and even had the part. He also looked at the other units and really gave us piece of mind that our system was running like it is supposed to!

Vi
Review №23

I would not consider using any other company to service my hvac unit. Chris H. Is our technician and he is the best. He is trustworthy and honest. He has been our tech for the last 5 or so years. Neese Jones is truly blessed to have an employee like Chris. We will be customers for a long time to come.

He
Review №24

Our guy stuck around longer than he had to just to make sue I understood everything and was completely pleased with his service. I own a business and I only hope my techs give this kind of service. His name was Dewey (I think)

Ma
Review №25

Very high quality service. Responsive team. Knowledgeable and professional. Lots of personal service and attention to detail.

Ci
Review №26

I have been a customer for Neese Jones for over 25 years. I trust them and value their service at our home. Technicians are professional and honest. Easy to get appointments scheduled and very responsive when issues arise.

Da
Review №27

This company is fantastic. The owner Jordan is so nice. Every time we have to have maintenance people at our home they are very professional. I would recommend this company for sure.

Te
Review №28

Great service! Very experienced and trustworthy. Tim was very helpful and professional

Mi
Review №29

I recently switched to this company after my technician Ive used for years left the old company. Billy Holtzendorf has serviced my system for many years and is the best around. This company does not do a lot of personal intervention with customers and some of their people have no people skills on the phone but Billy makes up for that!

Ha
Review №30

This was there first trip and I was very impressed. They ere on time, polite, knowledgeable and very professional. They did there job, made the necessary corrections on some questionable original installation items and left with everything working the way it should. I will use them again and I highly recommend them. I am an Electrical Contractor with 45 years experience in Commercial / Industrial construction and I have seen just about everything. These guys are good!

Le
Review №31

From Codys first visit to give us an estimate, to the finish of the job by Kyle and crew, the experience was what every homeowner wants in a service provider. The level of professionalism, knowledge and efficiency was fantastic! We highly recommend Neese-Jones for any and all HVAC need.

rh
Review №32

My A/C started making a lot of noise and I found the temperature in my attic really hot.Neese Jones was called and Russell came earlier than expected. He fixed the problem in no time at all! He was extremely professional and courteous. I’m only going to use Neese Jones from now on and ask specifically for Russell. Not only that, I plan to get two times a year maintenance with this superior company!

Ta
Review №33

Anthony provided professional service in a timely manner. He was knowledgeable about the unit I have and provided clear information about what he did. He was on time and all of this made for a five star service visit!

de
Review №34

The Neese Jones technician (William Billy Holtzendorf were outstanding on every level, from the initial phone call to the proper diagnostics and solution. The technician was more than proficient and actually took a very systematic approach to diagnose the part of the system that was faulty. That is what I feared most, the sledge hammer approach where everything is faulty and the all pieces would need to be replaced. I now feel so comfortable with the Neese-Jones team that I will immediately sign up for an annual maintenance contract. The 2 scheduled services/check ups per year will provide piece of mind that I will be entering the summer or winter season without have to worry about the A/C or HVAC system. In conclusion, I cannot say enough good things about my current experience with Neese-Jones.

Am
Review №35

Neese Jones has been my go to HVAC company for many years. They have serviced all of my homes and replaced entire systems as well as performed routine maintenance. Anthony did a great job today getting a new evaporator coil installed. I highly recommend.

Ra
Review №36

Got home today at 3pm .It was 90+ outside and my Ac was not working. at 3:15 I called Neese Jones . At 5:45 David my Service Man replaced a part and had my AC working again . Weve used Neese Jones for over 22 years. They are the best.

Mi
Review №37

Service rep, Mike was very professional and fixed issue very quickly...The fix was made in less then we expected. We have used Neese Jones Heating for over a year they are best !!

Jo
Review №38

I have been dealing with Jordan for years. He is honest straight forward and a pleasure to deal with. Provides great advice. Great company and great people! A pleasure to deal with!!!

Cl
Review №39

The technician, Russell, arrived within the time frame promised and thoroughly serviced all three units. He was professional, knowlegeable, and courteous. We have used Neese -Jones for many years and have never been disappointed.

To
Review №40

For twenty years Neese Jones has serviced our home units and the quality of service and personnel only get better. So glad to have a home vendor that is honest, consistent and has earned a permanent call from our family. Keith is an exceptional tech and customer relations tradesman.

Na
Review №41

Had some HVAC Issue, Technician Came, Reapir another A/C Whihc was Working, Chnaged Capacitor whihc was not needed And Charged me 380. Same Capacitor in Amazon was $11.99. I was happy whne i called they are available immediatly Comapred so other HVAC technicans who was very busy and didnot had Appointments. Now undertood the reason... Because no ne was calling them and they are waiting for calls to come. Its Kind of ripping people for $12 to charge $380. Never Ever Recomend this place to any one for other cusotmers Beter safe.

Ja
Review №42

Top notch service all around.. Cant give anything less than best rating for service.. Very happy with this experience..

Co
Review №43

Our AC unit failed on Memorial Day evening and a tech from Neese Jones was the only one (I called over 15 HVAC companies) that would come out that evening to take a look at it. Ended up replacing the entire AC unit, upgraded us to a larger unit at no additional cost and had the unit installed 2 days later. Excellent experience, highly recommended as it is often difficult to find a reputable HVAC company. I also signed up for a maintenance agreement with them.

Pr
Review №44

Chris Hamrick was an excellent Tech. Weve went through several companies to fix our commercial unit and he was in and out within 1 hour and fixed everything. He was on time, friendly, knowledgeable and thorough. We highly recommend Chris and Neese Jones!

Ce
Review №45

This company is great. They came out tonight to get my air conditioning running. They explain things really well and are always friendly.

Da
Review №46

I called in mid July with a down AC Unit. They came same day, at the time they promised and got me up and running without issue. Very happy.

Da
Review №47

Neese Jones gave me a very good price and great service on 3 new rooftop units for my building. They showed up on time and stayed until the job was finished. The employees were polite, took time to answer any of my questions and cleaned up when they were finished. I will definitely use them again for any of my HVAC needs.

ba
Review №48

We have had Alan come and do maintenance on our 3 units now for 3 visits (over 1 year). He is always personable and professional, and takes his time to make sure everything is in good working order. We have had absolutely no problems with our units with the maintenance he does.

An
Review №49

I used this company for the first time, and i am very pleased with the service provided, and I intend to call them again in the future.

Fi
Review №50

Very responsive; excellent service. The technicians identified the underlying issues with our multiple HVAC units and provided honest and timely recommendations for filter replacement rather than costly and unnecessary repairs. Highly recommend!!!

Gr
Review №51

Very good firm. I would recommend them. Several others on our street use them as well.

Jo
Review №52

Duy, the A/C technician from Neese Jones Heating & Air replaced the evaporator coil on my A/C unit today 5/26/21. I found Duy to be very thorough in his work. He checked to make sure everything was working properly before he left. He was, also, very efficient in completing the work in a minimal amount of time for a complicated process of installation. I found him to be very knowledgeable in his line of work, answering all of my questions in an expert manner. Neese Jones should make certain that they keep this guy on their team for sure. A well-deserved 5 star rating to Duy and Neese Jones.

Mu
Review №53

Keith was fantastic!! He found things that were missed previously. He found the reason for my high power bills and corrected severalissues. The most knowledgeable technician I have ever had!! Extremely pleased with his knowledge and highly recommend him!!! Muriel Dollar

SU
Review №54

The service technician, Keith, was prompt, knowledgeable, professional, and courteous. He kept me informed and answered my questions. I feel confident about my AC system going into the summer months.

Ro
Review №55

Very reliable. I have been using this company for the past 20 years and they have never disappointed me. Had to replace my hot water system this week and well done guys. I am once again please with the quality of work and your response. I will keep recommending Neese Jones for Heating/AC and now hot water tank. Keep up the good work.

Bi
Review №56

Billy Duffey and all the technicians are great!

WC
Review №57

Great service. Very happy customer

L
Review №58

This business is one of the most impressive I have ever worked, The company that installed our unit less than a year ago would not come back to service when the unit malfunctioned, Neese Jones had to return 3 times to ensure repaired due to a manufacturer issue. They were always on time and professional. There was originally a misunderstanding on the bill and I wrote a scathing review. I very much regret this as they have stood behind their work and did not charge me when they could not resolve on the first visit. I wish there were more than 5 stars for this company. I wish more were as honest and trustworthy as this firm!!

An
Review №59

Tech. Arrived on time and explained things well, very professional and fast response.

Pa
Review №60

Dewey went above and beyond to help us fix an issue with our AC unit! I will be a Neese Jones customer for life. Thanks Dewey!

Li
Review №61

I have been with Neese Jones for over twenty years. They went out of their way to assist with an issue on a buyers inspection for my house.I love these guys. They have a work ethic that I find rare these days. The customer service focus is excellent and they are always looking to do their best as if they were working on their own homes and at a fair price.

Su
Review №62

The tech was very efficient and professional. He communicated with me about what to expect and then gave me a verbal report about my service. He gave me the opportunity to ask any questions.

De
Review №63

We have used Neese Jones Heating and Air Conditioning for over 20 years. They have always been responsive, reasonable & performed the highest quality work. They are always on time and their technicians are professional. You won’t ever go wrong in choosing them as your HVAC provider.

Br
Review №64

Have used these guys for 10 years now - always professional, always excellent service. Highly recommended. I do hope they treat their technicians well; its certainly deserved.

ka
Review №65

We had Neese-Jones scheduled for duct cleaning of two HVAC units. The two men were here on time, and started by checking both units and ductwork to see if cleaning was needed. As it turned out, one unit did not need cleaning. They had pictures of the duct interior to show us. Imagine my surprise at finding that this company easily couldve taken complete advantage of this situation, but didnt! We had work done on one unit only, again with before and after pictures. The men came with masks, gloves, and booties for our ( and their ) protection. They were efficient and careful. We are , once again, very pleased with the service received from Neese-Jones. We have already used this company for HVAC replacements-twice! Their prices were very competitive, and the service and workmanship excellent. Once again, a very positive experience with this company. I would, and have, recommend this company to anyone.

Co
Review №66

Neese Jones HVAC was my first call after moving to the area and having some issues with our dampered home system. I called at 9am and Jordan said he could send a technician out the same day which I was amazed at. Chris showed up at 1:30 and gave me a call 40 minutes before he arrived to make sure it was a good time. It didnt take him very long to diagnose the problem and offered 2 different solutions. I will definitely be moving forward with Neese Jones, very pleased with my initial experience.

Bi
Review №67

Great professional company. I am a newbie customer and now a new permanent one. Highly recommend this company. They are the real deal!

To
Review №68

Weve used Neese Jones for years, and have not been disappointed. Weve been fortunate to have Keith here multiple times, and hes always on time, professional & courteous. Hes great at diagnosing the issue, then explaining in laymans terms what the issues are, then always provides multiple options to address them. I never feel pressured to do anything without fully understanding costs & everything involved.

La
Review №69

Excellent company to purchase HVAC systems and keep them maintained in top condition!

Si
Review №70

This is an updated review for Neese Jones. We moved into a new house and Neese Jones had to come out several times to repair several different issues with our dual fuel, multi-zone HVAC system. While it took them several trips, one of the owners eventually stepped in and got the system repaired correctly and for a reasonable cost. It means something to us when an owner will step in to make things right, and that is exactly what Mr. Neese did.

Ja
Review №71

Neese-Jones was quick to respond and send someone out ASAP. Professional staff and quick with estimates and repairs.

De
Review №72

Same day service for air not working. Was able to replace a part same day

Me
Review №73

Rick helped me find an AC that was high quality, but also fit my budget. He did a great job explaining all my options to me and had my installation set up within a day of my decision. The team took time to make sure my AC was working properly and took extra care with the wiring. Im pleased to report its been working great with no issues. They have a price range for everybody and were respectful of my budget. I plan to use their services again when its time to replace my furnace.

Ar
Review №74

Professional service and very reliable .

Je
Review №75

Monday, Dec. 28, 2020, we had a technician come out to do the winter service of our system. Its an older system so we know there will be issues. The tech must have knocked the ignitor out of position so when we turned the heat on that night it would not ignite. Called Neese Jones this morning (Dec. 29) and they answered and said they would have another tech come out that afternoon. Knowing how busy they are we appreciated their quick response. Anthony was our tech who came out today and fixed the problem. He is AWESOME! Identified the problem. Fixed it very quickly and saved us before the next blast of cold air comes through. Thank you Anthony!

St
Review №76

Very professional explained in detail my questions, arrived timely to house

ka
Review №77

Great employees pleasant and courageous ..... have used them for maintenance for heat and air units for the last 4 years.

Ga
Review №78

I highly recommend this fine local company for your AC needs.

To
Review №79

Thank you Chris for expertly diagnosing the problem our system...well done and much appreciated

Ca
Review №80

Since posting this negative review, I can confirm that the owner did get in touch with me and asked what I considered would be a fair price for the work done. I asked them to match competitor quotes and he issued me a refund of approximately $174.Now I am happy. The owner says he never wants a customer to feel ‘ripped off.’They had charged us $399.00 to replace a simple ignitor. Poland Heating and Air and Superior Heating and Air have both quoted $225 including the Service Charge.So all is well that ends well. Thank you Neese.

Jo
Review №81

David Cope is our technician and he is so professional, dependable, personable, and just an all around great guy. I own a business and happy employees typically mean they love their job and the company they work for. Well done Neese Jones!

k
Review №82

After receiving two quotes that I simply couldn’t afford, Neese Jones came highly recommended form a friend. They were able to come out the same day and did what the other two companies were unable to do and got my heat back on. I had obviously been lied to before and was going to be charged for things I did not need done. I’m so grateful for this honest company and their incredible employees. Thank you!!

Do
Review №83

We have been using Neese-Jones since 2006. We have found this company to be very reliable, professional and courteous. They service our units twice a year and leave us with a through explanation and written report detailing all they did during the inspection. They are never in a rush and are patient in making sure we understand the facts...We appreciate this company!ANTHONY FERRARA - Service TechnicianAll the Neese-Jones people from the professional office staff to every Technician leaves us with a satisfied experience. Our visit today was performed by Technician Anthony Ferrara. Anthony has serviced our home many times and does a very through inspection every time. We feel very confident recommending Neese Jones and if you give them a try, we sure believe you will not regret it.Doug Hill

p
Review №84

They are top drawer. We have used them for over 20 years. We made the mistake of switching one year to get some energy rebate easier, and couldn’t wait to get back to Neese Jones. Very professional.

Jo
Review №85

Living in GA, when your HVAC stops working it’s like the world got flipped upside down and instantly you’re dialed back to the stone ages. Luckily Neese Jones was quick and responsive to our needs we called at 9:00PM to leave a message for non-emergency diagnostic and a technician called at 8:00AM the next day and showed up at 12:00PM. THAT IS SERVICE. Technician was able to diagnose the issue and fix it for us on the spot. Couldn’t ask for more and prices are reasonable

Ma
Review №86

I have been a Neese Jones customer for several years because they give good service and value for my money. On a maintenance plan they will come out twice a year to service AC and furnace. I have also used them for repair and been quite pleased with both their response time and their work.

To
Review №87

Techs Justin and Doug were fantastic! Clean and professional and got the job done!

Be
Review №88

Our technician, Mike Torney, was not only on time, but even arrived a little early. He was very conscious of covid protocols and wore a mask and shoe covers the entire time he serviced our house. Mike was extremely knowledgeable, thorough, professional, a problem solver and polite. Really appreciated his level of service and HVAC expertise and congenial nature.

Ci
Review №89

I utilize the company for two properties and they provide outstanding service regardless of location or technician. My last engagement was for an A/C unit other companies tried but failed to repair; perhaps they were looking to sell a new system. The technician arrived and repaired the unit with an hour, adding functionality to prevent major components from being impacted in the future. They’re prices are fair and the service is superb! Won’t call anyone else and they are worth the wait (if they can’t come same day).

Ka
Review №90

Office staff is very responsive, polite and prompt. Work completed as scheduled with no issues.

Ca
Review №91

On time and very professional. Cleaned up and wore booties and face mask! Everything was top notch.

Sa
Review №92

Always on time, careful with our home and professional. They have been in our home 2x a year for 14 years now. Totally happy with this company.

Cy
Review №93

Called Neese Jones yesterday since the heat had shut of at night . We were told someone would come by between 11-3 pm. The technician finally turned up at 7.30 pm. In the mean while the heat had comeback on its own. He ran diagnostics and told us our damper was faulty and would need to be changed . We paid him $97 for his diagnosis .Today we got a call informing us it would be $485 parts and labor to change the damper and we gave them the go ahead since he diagnosed it as faulty.The technician comes in this evening and tells us nothing is wrong with our existing damper and charged us $85.00 for his visit today blaming us for not informing them the damper is working ! I’m not a professional and I based my decision on your diagnosis and yet you charge us for a wrong diagnosis and a unnecessary visit ! That’s just unprofessional!Update: Received a call from Mr. Neese . He heard our grievance and offered an appropriate solution . Nice to know that there are still businesses that are about service and not just profit! Updating my previous rating to 4 stars.

Ga
Review №94

One of the most reliable and responsive home services Ive ever used. Been dealing with them for many years and have never been disappointed. Very nice people to work with and a well run company who seems to value its customers.

Ma
Review №95

We have been working with Neese Jones for over 5 years. We have used them for preventive maintenance, repairs, additions to our home and recently replaced a 15 year old unit on our main floor. They provided a competitive quote and then installed within a couple days. We have also had to replace the heating unit on the terrace level and last week we replaced the water heater! The install crew has always been professional and never disturb anything inside or outside of our home as they replaced the furnaces and water heater! A great company and Rick Harris was great to work with! I will definitely continue to use them!

Ka
Review №96

Extremely responsive! Within 24 hours they came to the house and installed the A/C unit the next day. Cant go without A/C very long in August so waiting 5-7 days for install wasnt an option. Very professional. Would definitely recommend.

Le
Review №97

Our AC unit went out in our basement and they were able to repair it under warranty. Quick response, as I had company coming later that day to stay with us. We have been clients of Neese Jones for over 20 years. They have always been great to work with and do a great job!

Jo
Review №98

Technician arrived on time and after a short analysis advised it would be better value to replace unit and provided solid rational for doing so. Install team arrived on time, were AWESOME!! Very clean and safe practices, courteous, and spotless clean up after install. Made sure unit was functioning and performing per specification. Had to wait for a June downpour for 30 minutes, but kept on the job and finished the job to very professional top quality standards. GREAT JOB TEAM - Im enjoying a cool house again!!

Wi
Review №99

We were so pleased with the ease of making an appointment AND how quickly the Company was able to respond to our request. The technician was extremely knowledgeable, was able to locate the problem and was very patient in explaining what needed to be done. A replacement part needed to be ordered and it arrived the next day!! The Company responded by having a technician come out to install the part and make sure everything was working properly. Based on my personal experience with HVAC companies, Neese Jones Heating & Air Conditioning is so far superior to any other company I have ever used. They are top notch in every respect and I can HIGHLY RECOMMEND them!

Je
Review №100

Weve been a customer with Neese Jones for 10+ years. In a day and age where you can shop around, we stay with NJ because their team is friendly, professional, and fairly priced. The work product is outstanding. Theyve walked away from work that cant be done because of code or would be subpar. I appreciate and respect integrity and honesty. Weve bought one of our units from NJ and get our seasonal our spring/fall maintenance done with them to ensure the systems last. We are very satisfied customers.

Information
5 Photos
100 Comments
4.9 Rating
  • Address:1120 Alpha Dr, Alpharetta, GA 30004, United States
  • Site:http://www.neesejones.com/
  • Phone:+1 770-751-1850
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Air duct cleaning service
  • Furnace repair service
  • Heating contractor
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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