We needed the tool for removing the memory chip, and the assistant provided us with one at no charge. Great service, friendly team members, sometimes hard to find in a cell phone store.

First month nobody told me anything about taxes, and looks like one of my lines didn’t activated. I cant use my credit card, only debit. This month i have to pay almost a 150 more then my usual price.

Jordan was amazing! She was very nice, courteous and accurate. Her and Ryan help us found the best deal in the Valley. I highly recommend this store. My little daughter wish we could give them a thousand stars review!!

My phone was having issues and it was a muti day process. Jordan helped me for 2 hours the first day and Ryan the second to ultimately get me a replacement phone overnighter.They bother were knowledgeable and diligent until I was able to get what I needed.

I am very up set with this location!!! The screen on my phone just stopped working but still makes a sound when ever i get a notification I immediately head in to the closest verizon store and the open sign is on there are people in the store sitting at the tables and desks and they were shooing me and other customers away now I dont have a phone to get a hold of people unless i am in my car connected to Bluetooth and know the number to dial on my screen of my car or i have access to someone elses phone. because of this I possibly could be fired or miss a call from my medical providers pertaining to very important information!!! WORST STORE EXPERIONCE EVER!!!

Awesome staff. Christopher was amazing at helping me find a new phone. It was quick and effortless. Loving my new phone. Highly recommend this location. You will not be disappointed at all. Thanks Christopher :)

Horrible customer service. They’ll make you wait for hours and people will get helped ahead of you. We waited 3 hours and it took 2 minutes for a simple return. Well drive to Anchorage to avoid this place. Never ever again.

Ryan was amazing. He was patient, friendly and helped me with all my questions and believe me I am not tech savvy!! He deserves recognition A sterling man

It was my B-DAY when I decided to switch over to Verizon , the BEST move I ever made, your representatives are Awesome! COREY who took care of Everything! Was professional in his helping me,he took care of Everything , handed me my New Phone and I was ready to go ALSO RYAN helped me with my other Questions and hes just as knowledgeable as all your employees. Once again you are awesome. And dont forget...... YOU ARE THE BEST... THANK-YOU again. BOB. A Satisfied Customer...

Trina did an outstanding job assisting my teenage son and me. We had damaged phones and she was able to replace and upload our old phones’ data and apps as quick as I possible. The store had the most modern iPhones in stock and in the colors we preferred. Courtesy was appreciated; so was customer service.

Terrible terrible service! We came to pay a bill. They put us on the waiting list and when asked about how long it would take the lady working there (short black curly hair) was very rude and send us out. We waited very long for a phone call got tired and walked back In. We waited inside for 2 more hours. One employee was working while the other was sitting and talking to another lady about non work related stuff for two hours! (The same lady that was rude) only after the guy working told her that we needed help a few times she actually helped us. I’m definitely switching to a different company after such service to your customers. What kind of company expects to keep clients after treating them with such disrespect!

They have three associates on staff, all wearing masks. My sales guy was very helpful and knowledgeable. I couldnt have asked for a better experience.

Horrible customer service. Always understaffed, and the staff that is there isnt interested in helping. We recently ordered two new phones. We saw that fed ex had delivered them earlier in the day and thought we would get them connected after work. When I arrived there were two employees, both helping other customers. Neither employee greeted me or let me know how long the wait would be. They both ignored me and continued helping the customers that they were already helping. The vibe I got was hopefully youll realize were busy and just decide to leave. After waiting about 15 minutes one employee finished with the customer they were helping, and the first interaction I had with anyone that worked there was Sorry, I cant help you. I have to take my lunch. The other employee finished helping the customer he was with, and finally after about a 20 minute wait I was helped. He looked for our phones and was only able to find one. I showed him the delivery confirmation. He then told me that, both phones had arrived but, because one of the phones hadnt been checked into the inventory system he couldnt connect them. I wasted 30 minutes of my time. Additionally, I was frustrated because I had tried to call to see if the phones were there before I went in but was never able to get anyone to answer. The feeling I got was that nobody cared about helping me. The store was understaffed and the service from the employees that were there was poor. Being busier than expected and understaffed is understandable, but have the courtesy to let me know if Im wasting my time and when you do finally get around to helping me, at least act like you want to help.

Horrible customer service. All I needed to do was purchase a charger and was told to put my name down and wait in my vehicle waited for 45 minutes then I decided to go inside to make sure they had what I needed and I wasnt wasting my time I once again said all I need is a charger and I was again told to wait outside the store. This is unacceptable for the fact that I was even not allowed to see if they had what I needed. I went to AT&T had great customer service and was in and out within 5 minutes all while still practicing social distancing and following Covid mandates.

$90 a month no thank you

Got in, was helped quickly and got on my way, satisfied.

Terrible. I was there to upgrade my phone and was there for 3 1/2 HOURS. I still don’t have my new phone. I was locked out of my account, I am now dealing with the fraud department and my bill still says I owe money for the phone I did not even get. I’m beyond frustrated. Do. Not. Go. Here. Better to make the drive to Anchorage to go to a real Verizon store.

Very helpful and competent staff, was all setup with new phone within an hour (most of the time was update of the phone itself). Employee we worked with gave great recommendations on cases, surface protectors, and all else we were unsure of.

Incredibly slow and unresponsive service. Myself and many other customers were stuck waiting for assistance for 2 hours. Clerks were rude and didnt provide any information or assistance.

The guy was very helpful!!! Fast service

Thank you Phillip @ Wasilla Verizon for taking care of a phone not under warranty. Your smile and patience goes above and beyond the rest! You deserve a raise. - Cindy

Maybe the service is good if they get around to you, which wasnt my experience. Even basic information for some phones wasnt visible. Maybe they expect customers to Google the specs while waiting? Also, if youre interested in accessories for half the phones they carry, which was limited to begin with, tough luck. I wont be going back.

Easily, I give these guys 5 stars! I have shopped here twice and all the staff, besides being very patient, knowledgable and professional, are VERY hard working. Yes, you may have to wait sometimes because they are giving great service to a customer ahead of you, but you will get the same quality service.I had a very unique issue with Corporate Verizon not properly activating a phone I had purchased, and the staff were so patient and had to call the main company being placed on hold several times. Trina was so great and determined to get my issue resolved and it was.THANKS, GOWIRELESS!! Keep being awesome!!

I got a new phone at the Wasilla authorized location and I would like to say my experience was great! Corey was very helpful and knowledgeable. Kudos and 2 thumbs up.

Very efficient store, fast friendly service. Sierra was a knowledgeable, helpful associate. She went above and beyond her job and explained everything very thorough.

Fantastic service. Came up from Arizona to have Ryan help us with our phones. Very professional and courteous.

In my experience, this Verizon store was top notch and easily is 5 stars! Absolutely lovely service and great selection. Sarah, who assisted me, was a very cordial and professional representative for this store, and she was immensely helpful with getting me set up. All the other staff members, seemed very polite as well. I would recommend shopping at this store for your new or existing phone (the store is around the corner (same building) from the Tesoro Gas station in the Fred Meyer Parking lot in Wasilla).

Ask for Anthony or Spencer. Those two are rockstars in the industry. Super knowledgeable, pleasant to work with, and fantastic service.

Great location and the staff are really helpful. They arent pushy either its a very relaxed shopping environment.

Thank you Ryan Ford for your help! You where very patient with me over the month or so, of me bugging you about the tablets. You had great knowledge about them, witch helped me pick out the ones best for my husband AND myself.. thank you again! I highly recommend RYAN FORD, for anyone with even a question about a product, Bill, or purchase of a new device... THANK YOU, AGAIN!!!!

Quick and easy interactions.

I just upgraded to the S10+ and Ryan was very helpful and professional. He answered all my questions. Must promote.

Usually theyre alright, I went in a while ago and the wait time was 10 minutes and no one was even there. Then they dont even have the screen protector I have insured through the store. Wasilla location. At least find out what the customer needs before you make them wait for 10+ minutes for nothing......

Clayton and Ryan came to our rescue while we were vacationing in Alaska . So knowledgeable , personable , and helpful. They made a stressful situation sooo much better. We will remember their kindness.

To be blunt I’ve had less than stellar customer service from Verizon via phone reps. I went into this store to upgrade my phone after not wanting to deal with them on the phone. After a lot of back and forth, a few days worth actually, the rep named Ryan was really awesome from start to finish. There was a mixup with the via phone rep and Ryan was patient and helped me get it sorted out (long and short if it).

Great service, but they are understaffed. Expect to spend at least 2 hours if Buying a new phone.

Ryan is total Awesome sauce. He explained everything superbly and helped me with all my technical difficulties. Great experience. I even bought a Tab E! Sweet :)

This place is a hidden gem! Had a fabulous experience upgrading my phone and plan with substantial savings. Derek took the time to answer each question with thoughtful consideration.

Im new to Horizon but Ive been real happy with him Ive been real helpful in my phone Im dyslexic

Spencer is wonderful. She was so helpful. I am a senior citizen and disabled Veteran. John Spitzbetg

The staff at Verizon have been very helpful with changing over to their cellular service. The My Verizon app is laid out nicely for monitoring the usage and options that are available.

Cory was amazing. I appreciated all of his knowledge and help with our family plan

Horrible customer service from the Wasilla location and from the customer service 1-800 number. I’ve been pouring ridiculous amounts of money into a very dishonest company. Would not recommend to anyone looking for a phone carrier.

Best phone carrier and service in Alaska, sure it may cost a little bit more but you get what you pay for.

Very knowledgeable and willing to help when we were replacing a phone that was lost/stolen.

Enjoy the staff. Were good about letting you know if it would be better to come back if they were really busy.

Great staff and amazing products.

The employees here really knew what they were talking about when it came to Verizon promotions. The knowledge they have of the products they sell and the customer service here is top notch. My only stop now for my Verizon needs.

Good service, helpful staff but way overpriced.

Had trouble with my phone was ready to toss it. Last option was to stop at a store. I walked out 5 minutes later completely happy. Wish I could remember the guys name. Thanks for the support.

Spencers was a great help. Thought I lost my pictures. She found them.

I did not like that they got a hold of me and texted me about a new plan and upgrade the only reason I didnt like it is because no one ever responded when I responded back I called the store for over 5 hours and nobody answered the phone over 5 hours I will never go in there again

Very helpful staff, assisted me with a port over from another carrier that got a little complicated. Staff navigated it with minimal difficulty. Occasionally understaffed, but the ones there do their best for each customer.

Daniel as excellant;very patient & extremely polite,,, he explained & answered any questions I had. I would recommend this store as Daniel was also very knowledgeable. I rate this as an a+experience.

Anthony, Heidi, Chris are employees at the store they all are outstanding and professional courteous and patience and would highly recommend this store over any other Verizon store .

Good, friendly sales people, some times you have a wait, as its a small 2-3 person shop.

I was visiting alaska and wasnt receiving my emails, went into the store and they had me up and running in 3 minutes, free of charge. Thank you Go Wireless!!!!

The only person who you want to work with at the Verizon store is Cris the best of the best

Ryan was very helpful. I love my new phone .

If you are switching companies then plan on at least 1 to 2 hours. It takes quite a while to transfer all the information. The guys who work there are great, But within the 1st 2 days we are already having payment issues and cost misappropriations.

The crew are very helpful, no matter how many times you ask for help

Friendly knowledgeable assistance with almost no waiting.

My phone has not dialed out since 5pm Sunday (22hours) and it took 5 hours for me to get 5 txts that were sent to me today. I hope they also adjust my bill for lack of phone availability. And whats there help number anything I call says there lines are busy....no kiddin!

Derek was very professional and helpful in my replacement and purchase. Knowledgeable workers.

Great customer service - Anthony was a huge help!!!

Derek was very helpful, knowledge able, and very friendly when it came to helping me obtain a new phone. Definitely recommend them for any advice or help regarding cell phone usage and data.

Fantastic service by Spencer. Super nice and helpful.Thank you.

4 people working behind the counters, 2 customers in the store. Not a hello, not a just a second, not a pleasant word, not a word. We started to leave and got into a semi argument with one of the employees saying they could not help us they were taking a test. Hope you passed the test, we are changing to AT&T.

Very helpful whenever questions are. Asked, very helpful

Great service Sierra at wasilla Alaska.

The last 3 times I’ve been, the staff were very helpful and knew what they were talking about.

He gave me a phone number, but that was all the help he had...

In the store right now..Six in line and only one staff..Not the most pleasant person either..

Amanda and Ryan did a great job.

Great selection of accessories

Walked in from having lost my old phone and walked out with a great deal on new phone and suggestions on locking old phone

Karri is so helpful, everyone is always helpful

Great staff n service

Verizon for three months service charged over 4000 $$$ Verizon sucks dont use them

Excellent customer service.

Inefficient customer service .

Good.

Staff is friendly and knowledgeable!

Very good karri

Great service

Low options

Good

Great!

Go to Cricket

Good

Helpful& professional!

Thank you Ryan

New phone

Great Service!!!!

Terrible service