My visit was fantastic and the guy that helped us was amazing!! I would come to the store again for sure! He was so friendly, patient, personable and so funny! The women that greeted us when we came in was awesome! She put cartoons on the TV for our 2 year old daughter and was so kind! Thank you for all your help and our new phones and service!

Megan is extremely helpful. Even though we had an error code on our account and weren’t able to get the issue solved, Megan still went above and beyond. Helped us as much as she could, got a big discount on our bill and was very patient with us. Megan and the assistant manager were very kind and understanding.

Great staff, Jaimie was wonderful onsite at the store location, and took her time placing my screen protector on my iPhone for me. Even though it was close to closing time, she didn’t rush the job or me, which was super awesome and kind! Nate helped me over the phone prior to to coming into the store, which helped save a lot of time and waiting. Thank you AT&T!

Dealing with both Nathan and Dixie was a pure pleasure! They made sure that we had everything we needed before we left the office. They were kind, they were fun loving, and they understood exactly what we wanted. In fact, they went overboard with making sure that they clarified everything we wanted to make sure that we would be happy. I can promise that I did not experience anything like that at the Verizon store a month before this change. It was important to us to not receive the billing surprises, extra fee surprises, etc as we did with verizon. I think people should deserve to be better informed by the cellular companies. I dont doubt that in many peoples minds AT&T can be just as deceptive, but it seemed important to both Nathan and Dixie that they were clear, and that we understood everything involved. It took some extra time, but they made us feel like we were worth it. Regardless of what happens with AT&T, Ill always give a thumbs up in the highest level of satisfaction for the service I received at this store. Dr. Ronnie Pace

With our old provider we would not get service in my husbands shop. We were so pleased. My husband said wow I didnt have to set my phone in the window to get service. We will be happy when we travel also.Many times I have been traveling searching for a bar.When my other family members never had a problem with ATT.We waited too long to change providers thank you.We are very Happy!Bretts Auto Mover

Custom Rep had to ask countless times, about 10-12 times for help with multiple co-workers. Her reactions to very normal questions were borderline rude by displaying body language and facial reactions, often wrong, as being corrected by co-workers. She deflected her own lack of knowledge with excuses I didnt care to hear or have time for. I have spent over 3 hrs in the store, about 3hrs 30min. I was given false information about a promotion product and also had to drive back to town again a few days later, which took the best part of my day. (I live 60miles away from town). I kept my composure throughout this experience but was most certainly not impressed or happy. I do believe that most other employees are very much capable and so much more friendly, as the interaction of the multiples helping out in the process as well as the person who helped me the second time, were very positiv. I understand that the customer service occupation is a very challenging field and most certainly being under appreciated or paid. That being said, I spent a fair amount of time on my +1hr drive back to town thinking about changing providers. Obviously, I havent done so, but decided to take the time to share my experience.

Valkyrie assisted my husband and I at the Wasilla store. She was so helpful, knowledgeable, and informative. I’ve been to many stores and this was by far my best experience. Valkyrie, you are AWESOME! Keep up the awesome work.

A great experience. Nathan met us at the door during peak hours and starting helping immediately. Completed a number transfer and new phone purchase in under 20 minutes. Probably my best experience at a cell store. Nathan was great

Have had a cell acct with AT&T for many years. Three years ago my husband asked for a retired military discount since he is authorized user. The store clerk said he gave us a military discount. Recently found out the discount was never applied. Went in yesterday 8-10-21 to buy new phone and get the retired military discount. Was told this time that retired military spouses do not get a discount only active duty spouses get the discount. So to get the discount I have to relinquish my cell account and set up a new account with husband as primary and me as authorized user and he signs a new contract. We cannot be co owner. This really sucks. I am so tired of being my husbands dependent after 50 years of marriage. If something happens to him I am not authorized on his cell account acct.

I had a great experience with Tina at ATT Wasilla. Shes most excellent at customer service. I hope you guys give her a watch ar some headphones or something. Maybe a raise, she deserves it. Top of the line customer service, thank you Tina.

Valkyrie spent extra time with us beyond our purchase, was super patient and we felt valued and not rushed at all.

Went to the Palmer Alaska AT&T store to get a SIM card My son had gotten a phone from a friend at school. The clerk put the SIM card in and said it was locked from a different carrier. He gave us the SIM card and said we wouldn’t be charged because the phone wouldn’t work.We found a different phone and went to the Wasilla AT&T store. Both Mena and Dixie help us there. They were great and deserve 5 stars.Turns out the guy in the Palmer store actually lied to us about “no charge”. We had been charged a set up / SIM card fee, plus he had set me up for a whole new line. The only thing I can figure is the guy at the Palmer store must work off commission. I’ve been treated better by used car salesmen ( sorry to any car salesmen reading this).Anyways I won’t step foot into Palmer AT&T again. They will lie and cheat to get a sale, don’t trust them.The Wasilla At&T had shorter wait time friendlier and more honest salespeople. ( Mena and Dixie are AWESOME). The one star rating is truly only for Palmer.I’ve been with AT&T for over 20 years and have been a loyal customer. I won’t give The Palmer Alaska store another minute of my time.Mark

My wife got a new phone and she wanted me to transfer from old phone to the new phone. More than I felt comfortable doing so went into the store and I have to say that the customer service was absolutely fantastic.

Mitch is an awesome customer representative! He is very kind, patient, and knowledgeable! Thank you Mitch!

I was gifted a mini iPad two years ago and went into Palmer att to get it set up. No cellular hook up. Went back was told call customer serviceAfter reaching my on hold limit I went back to the store. Again call customer service. Again on hold limit. Gave up. Today I went to wasilla attSaw Nate he changed the SIM card and all is good. Thanks Nate for doing what Palmer should have to begin with. Great job!!!

Steven was amazing!! Super friendly, professional, and very knowledgeable. He went out of his way to spend extra time with us and was not pushy or demeaning.

I had to wait a few minutes eventhough I had an appointment, but I did schedule during my lunch break. The sales team is friendly, knowledgeable and helped me get more help from outside the store.

We visited the AT&T store in Wasilla, AK and Mitch made sure we got everything we needed and knew all our options. He was super helpful and really great to talk to. Thanks again Mitch!

Great customer service. Covid protocols were enforced and clearly seen before coming in.The wait time wasnt bad at all and the Technician was friendly.

Patrick was extremely helpful after multiple failed attempts to switch carriers. Patrick was able to get my number transferred and a family plan started for me all while making sure i got the best rate.

I needed a phone for my 12 Y.O. To keep in touch during after school programs, I went to AT&T to see what kind of deal I could get. I was greeted at the door immediately by a representative, she had me set up an appointment to be seen, inconvenient but it didn’t take long for my turn (I did a quick target shopping trip) she hooked me up with exactly what I needed to keep my son safe, while also equipping him with a mode of communication. I can’t imagine what those employees have to deal with during COVID, with all of the safety procedures in place, they seem to have managed to keep a sense of humor and lightness. One of my best experiences at a cell phone store!!! Also got hooked up with some direct TV which is soooo great!

Ben B…….. did an excellent job dealing with us. Answered all our questions, and did what a sales rep is supposed to do. Thanks Ben!

AT&T meets all our wireless communications needs with the best equipment and helpful staff members at the Wasilla location. We currently stream mobile content in support of our own internal marketing campaign. This could not be possible without the right mobile technology available to us locally.

Exceptional service from exceptional professionals! Kris is a credit to the store the company! Great COVID-19 protocols in place as well, to help ensure customer and service tech safety. I was in and out in about 15 minutes, with a better and less expensive service plan!!!

Minette and Naomi at the Wasilla AT&T store went out of their way to help me through a very difficult new phone setup. I had been trying for 24 hours. After several visits and hours these lady’s were so very nice and helpful!

7 clueless AT&T lemmings sitting in the store. As I approached the door, Sassy lemming opened it and said due to limited capacity I could not come In with my 5 & 8 yo kids. There were literally zero customers in the store it was all employees!

I am a VERY satisfied customer of 20 + years and tonite just proves me right about my choice for AT& T! I went to print photos at a kiosk and my phone locked up on the “allow access” screen. I could not get messages, turn off my phone, or access Siri. I was devastated. I went to our AT& T store in Wasilla AK and Nathan came to my rescue! He was extremely knowledgeable and was able to restart my phone within 5 minutes! I am so grateful for him taking the time and being so patient with me right before closing hours! I speak very highly of AT&T to everyone and recommend your service!! AT&T you ROCK! And thank you for hiring Nathan...he is an asset to this store !

As soon as i got to the door i said my name, the person greeting said “..ok” then i said my name again, pointing to the appointment board telling her that i had the first appointment when she said “yea, ok. I can’t do anything for you until you tell me what you need” the visit only seemed to get worse after that.I went in because i was previously lied to about what our first bill would be, after asking MULTIPLE times what the worst case would be to expect. Our bill was significantly higher than we were told you expect. My husband and i had to swap out, and while my husband said she was very nice to him, when i came back in i was met with the same attitude. The man who set up our bill broke down all the things in the bill right in front of me, then this woman does the same thing, but somehow came up with the more expensive price. As well as not clarifying our balance with at&t saying “I can’t MAKE you pay anything” rather than telling me the direct charges from at&t that i was trying to ask for.So, on two separate occasions, the price was broken down right before my eyes, as if they were talking to an idiot, but somehow both coming up with completely different answers, and using different prices in the explanation. The man told me it was 120+20 for activation, and 20 for an installment plan. Making a total of 160. The woman however, showed me 120+30 activation fee, +20 installment then + another 30 in extra fees.I would NOT recommend at&t for their phone service, or their customer service.

Very friendly employees, very helpful on helping me decide on which phone to purchase for my needs.

I always go here first but for some reason I end up going somewhere else like cricket or straight talk

Fast friendly service. They were so polite and helpful.

Would NOT recommend for friendly customer service. Staff appeared disinterested in questions about my new iPhone. Avoid shopping there, they want you in and OUT fast.👎

I dont know if the person helping me was new, but he basically said yeah idk how to help you the second I told him about my phone problem.Then I told him I backed everything up onto a different phone and factory reset it but it didnt solve the problem and his response was oh, we could try factory resetting it???He then asked if I had bought the phone through at&t and I told him yes.He then said Well IF you really DID buy it through at&t...???Also, (not his fault, but at&ts) ... they are currently only allowing ONE person to come in at a time. Meaning my husband had to sit outside in the truck and I kept having to RUN IN AND OUT across the parking lot to ask him questions since my phone cant receive or deliver texts/calls (the problem I came in for)🤦‍♀️🤦‍♀️🤦‍♀️Super dissatifying AT&T visit in all regards.

Excellent service. Resolved my issue quickly and a great attitude. Great customer service.

Great service and awesome staff to help with all your needs for cell phone service and assessories

Mitch met us at the door. He was appropriately wearing a mask. He helped us pick out a new phone, updated available discounts and updated our plan. He was friendly, had a sense of humor and was very knowledgable. We felt very happy about the help he provided. He listened to my worry of losing contact info due to having an old phone (8 gig) and made sure I got all of the contacts onto my new phone. The building was clean. Hand sanitizer was available everywhere. Every employee was wearing a mask and wore it correctly.

I found the employees very helpful, very friendly, and very professional in dealing with my family. Pricing for activation and purchasing of their phones seems to be reasonable and in line with other phone companies. At times they do have specials on phone and services.

Just went to the wasilla AT$T store to buy me and my wife 2 new phones. We waited for our turn, the was told only 1 person in the store at a time and we had to take turns mid transaction and trade out. Im ok with being safe, but this is not ok! Everybody that heard, ended up leaving angry without going inside

Patrick at the Wasilla store did amazing great customer service thanks buddy!

Khris at ATT is amazing! He was such a big help and made my upgrade extremely easy. Would recommend you ask for him!Thank you!

Especially with Covid. I anticipated long wait time. However it was just the opposite. I was helped immediately upon entering. By tina Hansen. Tina was super friendly, extremely helpful and I feel she went above and beyond to make sure that I was taken care of. Even wrote all the information we covered out and gave it to me as a reference. Spectacular customer service very pleased. I highly recommend tina and att

Both the salesman Khris and the manager Krista were AWESOME! We had a small glitch with our maps we couldn’t get figured out, even at the Tech Support & Engineer level, that they fixed within minutes. They were extremely helpful, professional and easy to work with. We are VERY appreciative of both their customer service and assistance! THANK YOU WASILLA AT&T TEAM!

Adrain is hands down the best store rep i have ever encountered. He was quick and knowledgeable about his work and my my experience easy and pleasant. Over if you ever have to go to at&t in wasilla.ASK FOR ADRIAN.

I always love the service at our Wasilla ATT store!

AT&T in Wasilla, Ak has an associate Valkyrie Bryce. I’d like to thank her for her great service!She helped me, after Trent, started. Her patience was super awesome! She was very helpful! In these times-Valkyrie was a great breath of fresh air! Thanks to Her!

Krista provides us with excellent customer service. She went above and beyond taking care of our cell phone needs! Krista defines what great customer service is!

Excellent service

I understand that hours of service are changed during the current epidemic, but if you are still scheduling walk in appointments online even going as far to send text and email confirmation you are wasting people’s time. Myself and others were able to schedule appointments during working hours and were still sent confirmation for our appointments. Please don’t waste people’s time and call (customers give contact info during scheduling) to let people know their appointments will not be kept so I don’t drive the half hour to the store only to get told to call customer service.

I wanted to take a quick moment to highlight my exceptional experience transferring my personal account to a business account and purchasing a new phone. Tina was very professional, friendly, and efficient. She explained all the different options and I was able to chose the plan that made the most sense for my and my business. Customer service is everything in the communications business and the Wasilla AT&T store is nailing it.

30 plus minute wait time for the simplest of services. They treat you like an a hole, and whatever problems your having with their network, like calls cutting off randomly even with full bars, the password reset on the website straight up not working, ect are all your fault or the phone youre using. At&t has terrible customer service, and their network gets worse by the day. Do yourself a favor and go elsewhere.

Adrian is the most amazing AT&T Rep I have every delt with He explained everything to me helped me & solved several challenges then he put everything together for me teaching me what I needed to know to keep me going.....5 STARS for AdrianI HAVE MUSIC 🎶 AGAIN 🎶🌈🧠YAAAY & He looked for promos & saved ne money!!! Yaay

Went in to upgrade my phone. Mitchell disabled the wrong line and blamed it on the system. had to deal with fixing his problem the next day only to discover he upgraded the wrong line, which he never bothered to mention, and he charged twice as much as he should have to pay off the phone and line that was being upgraded. A day later and im still dealing with his mistake. There are 6 lines off of the main account. His one error cost one person. over two hours of missed work and another missed a job interview because he disabled the wrong line. Not to worry, his mistake that has already cost me a over $500 resulted in the store manager offering me a $10 credit on my bill! Insulting.

These guys are always extremely helpful and very knowledgeable! Every time I go in there they always get everything I need taken care of right away!

Make sure you have a mask they check you before they let you in. Good service for me

Things worked out very well the rep was very professional very quick and very knowledgeable on everything that I needed

Little to no help with problems. My old phone did not have a pass code. New phone wanted one or would not let me set it up. Went back in for help. Was told they couldn’t help if I didn’t know the passcode. No help there! Waste of time.

I recently lost my cell phone shovelling snow.I called ahead to inquire if the same phone was in stock. On arrival I communicated that I had an existing appointment to be to at 5 pm.Patrick completed the transaction efficiently and I was on my way in 45 minutes.

Mena at atnt is the most amazing human ever! Absolute best costumer service!🥰

Have had att same phone number for about 20 years great place to get a phone

Great service and prompt completion of my request! A T & T is the best cell phone service around especially up here in Alaska!

The whole waiting outside is ridiculous! The entire state of Alaska is open completely except for this store. If yall want your ratings to go up you better follow the people except your childiah thinking of safty. Hahaha.

Oh my goodness, you have to have Alaska help you with whatever you need!!! He was so nice and extremely helpful! He got my friend set up with her phone plan in no time at all!

I did a software update and couldnt get back on internet , so I visited AT&T office and was seen soon I walked in.and found out Sims card got affected during update. They replaced my Sims card free !!! That ROCKED cause I just bout this phone week ago!!!Thank you very much

I received awesome customer service from Haley, yesterday evening. She helped with through getting my contacts, messages, etc. moved over to my new device. It took some time (almost 40 minutes) because of the amount of data, so, I sat watching television during the transfer, but she came by from time to time to check on how things were going... and followed up once the data transfer was done. Awesome!

Nice store. I used Verizon myself but I have avAT&T prepaid phone for my myself. They dont high pressure sales and I appreciate that. Thanks all!

After 3 visits, misorders and misinformation I finally got my plan stuff figured out. No thanks to untrained staff and lots of errors. I think we will look for a new carrier as soon as our contracts run out.

When I need a phone or just after care purchases the help is very versatile

Chad was awesome we had a great experience. My wife got a new phone, she loves it. Everything went very smooth & easy. Fast service & a gentleman. Thanks Chad

Very nice and helpful employees. 🙂👍👍

Terrible service Ive been here going on two hrs Paid for monthly service and get to the truck to turn phone on and sim is no good walk back up and have to wait in line again while their saying the phone is locked and they cant refund or money so we walk out with no phone and $70.38 stolen. How is this ok????

All my needs were met with dignity and respect

Clearly we have a pandemic but this woman was ridiculous and rude! I won’t attempt to shop at this location for a thing!

Very knowledgeable team

Great place, better people.

I would give my experience here negative stars if possible. I purchased a phone from here yesterday, brought it home and it was defective. They will not replace or issue a warranty. I am extremely dissatisfied and will be taking my business elsewhere, I recommend you do too.

They on the corner on the market in Alaska and they know it. They treat you like they know it. Expect a good 15 to 20 minute wait. And if you are not technologically savvy expect rude customer service

Always friendly and helpful.

I went in here to buy a phone. The staff were understanding and patient as I broused their selection. They were very knowledgeable and helpful when it came to any questions about their products. Great environment and good people.

If you have all day to sit around and lounge watching TV while 3 associates stand near the door waiting for customers, then this is the place for you.If not, I suggest going elsewhere.I needed simple help with notifications, battery was dying while I was there and there was no expectation of time except for the statement..There are 7 people ahead of you.Went next door, got a smoothie, came back, waited, went let dog out for a bit, came back. Still helping same people. No sense of urgency whatsoever.Left after about 40 minutes of additional wait time.At home to call technical support now.Not happy at all.Phone is paid off.Maybe time to seek service elsewhere.

I went in there because I was being charged for an app I didnt order and was not using nobody in there could help me at all I am going to change my phone company

Great customer service and excellent employees

I was satisfied

Im not sure if this is typical of every AT&T store but the Wasilla store is fantastic! Every time I go in there I walk out with a smile. It may be crowded at times but they usually get to you in a timely manner. The customer service is top notch and they usually go out of their way to help you get what you need. My last experience with a guy named Wyatt was awesome. Great store with a friendly environment. Highly recommend.

The people there are great. Im still a little upset were switching to ATT. They make everything harder like changing your bill. But... the people at this store are super helpful.

Extremely nice location. Staff was fast and was able to answer all my questions.

I am paying premium money for poor service. I got the BOGO deal. My free phone has shown up in the mail twice. Both time I returned because of cracks on the screen. I have had my Samsung Galaxy S10+ Terabyte for 1 month. Great phone I love it. The $60 otterbox does not gave a screen cover because the screen is supposed to be Gorilla Glass? I have a scratch on the screen already. I dont know how much more I can put up with??

Okay I have been in 4 times trying get get help and the girl that helped me yesterday lied right to my face so I went back in there today with my wife because that’s what she said is all I had to do so got there some guy was helping us and told us he could not do it so when I seen the girl that LIED to me yesterday I tried to talk to her again and she said I’m off work can’t talk to you now and almost ran out the door . Just so everyone knows the customer service there SUCKS

Really nice store to look at great technology you feel like you’re part of the future in a way when you’re in the store. They always have the latest up-to-date new phones decent programs for each person to fit what you need whether it’s pre-paid or on a contract they gotcha they have little kiosks to make things easy.

I went into store to replace my broken iPhone and was met by attendant Kris. I could either buy new or start an insurance claim. We started a claim that would take a minimum of 24 hours. My only option was to get an iPhone 6s rose gold color. I did not want this color being a male customer. We told me to call myself and gave me the number. I called and was able to get the color I wanted. Very unhelpful and slightly rude service.

Ridiculously stupid how hard it is to get a human being on the phone at this store! Good customer service once you get there, but the phone service sucks.Tried 5 times to get someone on the phone. Had to go through the phone system multiple times. Really! How is this good service?

Great customer service. Took the time to thoroughly go through my bill with me to get it lowered.

Takes way too long, I work 2 jobs and am a full time college student and I don’t have time to spend an hour waiting to talk to someone about being over charged for a bill.Y’all need to make appointments for people that are busy unless they are asleep. Would not recommend their service if your trying to get in and get out. You’ll be here at least an hour so clear your schedule.

Always super busy. staffing is moderate, some days I go in and get greeted immediately, other days employees will silently walk right past you. I feel that training for employees should be reevaluated and improved.

Theyve got my business and they have good coverage.

Always got great help when I’ve used their services usually when switching out phones. Staff has always been friendly

They gave me helpful and relevant information. The customer service is relaxing and above reproach.

The phone I bought last year was $50 the I just went to replace it today the same phone is now $90

Trying to be like the Apple Store. Epic fail! Went in to buy a blackberry charger, found one within 1 minute of being in the store. Somehow no one was able to check me out. The greeters at the door just standing around. People in back standing around. I had to wait in line after people who were buying phone plans. Just swipe my card and let me buy the charger, Ill be gone in 30 seconds. Terrible system. I ended up leaving with no charger.

Very friendly and helpful. Ask any stupid question and theyll answer with patience

Ok Ill give it 2 stars because their folks are helpful, now if they could double the number of staff maybe customers wouldnt have to wait 20 minutes to get help.