Ive been using GCI for a long time, and what I will say is they are better than ACS or MTC, but be careful if youre getting a lifeline phone or a new phone right now because I bought one and it was refurbished not new and Ive been having some problems with it.

Do not suggest, bad customer service, rude employees.Went here yesterday with my friend and her mother. ( 7/18/21) the store was completely empty, the employee who helped us, Scott, was very rude and the other employee was on her phone the whole time. My friends mom was asking questions about getting a new phone because hers was old and she just wanted to understand how to use it properly and how to switch over the information from her old phone. Scott kept saying things like “ ma’am i can’t help you all day, there are other customers. “The store was empty and we had only been there for maybe 10 minutes as he was saying this. He kept telling her to calm down( she was just talking about the fact that she’s glad to get a new phone) and he kept pushing her to purchase things that she stated she didn’t want to purchase. Scott then proceeded to be rude, and continued to talk down to them as if they were stupid, and kept giving up on helping her buy a new phone. It’s their job to help customers buy things and answer questions they have about the products. Why talk down when they’re simple questions.

Fast, efficient service. Got my cable Internet moved to my new address. Took 10 min to do what would have taken 3+ hrs on the phone. Btw, selection of new phones at this store is limited to Samsung Android and Apple iOS phones ONLY (pass on both).

Scott K. Was awesome, patient and knowledgeable. Loved his customer service. We just switched to GCI from Verizon because we needed internet at the apartment, and are getting a great combined deal now for phone and internet. The added bonus? Used to be lucky to have two service bars while sitting on my couch. Now its four.

The guy at front door is a lot nicer so much better place now

I’d give a zero if they would let me, they won’t answer phones, and they haven’t let me in a building to deal with the issues in person in over a year, I medically can’t wear masks and even with a dr note denied me access to customer service. All I want now is to be able to close my account..

Fast and quick. Got help with nice people.

Love my new phone.

Great service and friendly staff.

Great store. Amazing employees.

Good service. Disappointed daughter couldnt open account because of lack of credit and no state ID.

They do help when they can lol

Quick help, services explained very good.

It certainly would be better in pricing but mostly needs to be easier for those needing lifeline phones.

My friend couldnt get the phone she wanted but they put her on a list too call when the next shipment came in and called her within two weeks

Everything was good.

Employees have great customer service. Im not a fan of the service itself. Verizon has better service.

Their service is a joke. Almost every time i would call for customer service I waited on hold for 30+ minutes. Im much happier after switching to att. Service has been great. I dont know why I put up with gci for as long as I did...

Inquired about my bill, in June, I was told that my bill was paid up into mid August and a couple of days ago, I received a text message stating that gci was missing my payment and since it was still July, wondered why it wasmissing. I understood that I had a payment due in August just fine but never got an answer on why July had me receiving text notifications for past due. I let it go because of the frustrating distance from the person who was assisting me, it just felt tougher to actually explain what I was trying to get the answer about.

Fixed phone.l sat outside .

Not the worst customer service Ive had, but that doesnt mean its anywhere near good. My main issue is with the company itself and how they seem to enjoy ripping people off. Switched to Cricket and have been much happier!

Ben was amazing made our visit so pleasant. A as in and out no hassle.

I am so grateful for the lifeline program that gives low income individuals the opportunity to have a phone every month 😊I pay $6 a month and I have 4GB of data on the 10th of every month. The best part about it is I even have a smart phone not a button phone. Awe, too good too be true I tell ya what.

Find a new cell service. This one has unlimited nothing it slows to daily up speed after a lil while

These people are HORRIBLE and have the worst service I have ever experienced!! They are out right rude and foul over the phone!

Getting tired of sitting on hold for hour

We had been faithful GCI customers ever since GCI bought out ACS, and before that, we were faithful ACS customers ever since ACS bought out the company we first started with some 15+ years ago...All that ended when I went to buy my wife a new phone for a birthday present at the Wasilla branch a couple days ago and was refused in store service because we dont wear masks. My only option was to call it in and wait for them to mail everything out. If GCI wants to discriminate based on the personal convictions and/or medical/health concerns of their clientele, I guess thats their right, but I cant afford to do business with a company where I cant get service when I need it without sacrificing my ability to live and breathe freely as God intended.My own personal beliefs on the irrationality of some of the steps being taken aside, I am exceedingly disappointed in GCIs FULLY VOLUNTARY mask restrictions, Im disgusted by their refusal to recognize anyones personal reasons for not wearing a mask, and Im really disturbed by the fact theyve opted to invest in a SECURITY GUARD greeter instead of in a way to help people outside or at the door as so many other companies have.After many years of faithful patronage we made the tough decision to take our business elsewhere.

Great service! When youre paying through the nose for cell service, you may expect that the company would care about satisfaction, and the people at this store absolutely do. Everyone is so courteous and motivated to make your visit a pleasant experience. Maybe they know that we hate having to go in there, so they throw in some compassionate care with taking care of business.

Customer service guy was phenomenal with me not knowing much he easily directed me around and helped me navigate my assistance issues

Intelligent service backed with knowledge and easy information sharing made this experience preferable as a comparison shopper.A sign in gives you a service roster, comfortable seating in the wait area ready to accommodate anyone with large windows, TV and open space.The best price in town for my desired services also sweetened the visit for me, l will advocate for this business.

Great customer service

Get my kids help cottrell

Service here is really good. The staff is very helpful, and friendly. The waiting queue is great and the waiting area is comfortable. This location is very clean and organized.

The best place to find a connection to family and friends! Lived here all my life, still the best customer service, yes high internet, but still the best internet for family and for gamers!

Was very helpful in getting phone service for a friend

Excellent prompt service!

Great customer service, knowledgeable staff, clean store. I will definitely be coming back!

Terrible hospitality on a promotion they represent. No answers just lip service. Good luck with the note 10 promo.

Great staff great phone service

Very quick to resolve a billing issue. I have never had to wait long, though that could be my timing. Helpful people but you should do your own product research if purchasing anything like phones and tablets.

Pretty good fast to get in and out unless theres a big line

They have good service and they are going to make sure that people get the respect that you and I deserve to get the same customers back all the time.

Good service and easy to work with. I have their internet and love it. Its fast and super reliable. Definitely recommend.

Literally the worst service and experience Ive ever had with a provider.

Every time you call you gotta be on hold for bout an hour never talked to a representative right as we call they make the customers wait on the phone for way to long

Remodeling, Staffing is great. GCI is a great company to deal with. They listen to youThey well work with you..

I go for turbozone internet usually. Because its fast. The whole reason Im with GCI is because of their customer service. You called their number and speak to a person right away. At all the other carriers their main goal is to prevent you from speaking with somebody. Call GCI and you select either tech support or customer service, and no matter which one you chose youre going to get an Alaskan on the phone right after that

We bundled the family phones. Got great customer service from Morgan at the Wasilla store

They were quick, curtious & even cancelled with my other carrier for me!

Its gci, need I say anything else?

Very polite

Nice new remodel, complimentary Kona coffee, places for the kiddos, very clean, no bathroom

Can not get anyone on the phone!

Great prices and service

Customer service was very helpful had to leave GCI because of such high prices

They were very helpful..... Thank u

Never have anything in stock that you want

Quick service and helpful staff

The new store layout is very confusing. Why would the copy their competitors layout. Doesnt seem very GCI any more. Entrance has slight ramp causing tripping and says EXIT on the enter side. Why dont they copy their competitors and put in an self serve pay station???

Great kiosk. Waa in and out

Very good service. Helpful staff. Good prices

Not many options for internet in AK, its borig in the winter when theres only rain and zero snow. So make sure u have fast internet

Quick and efficient customer service...even being remolded

Nice clean building very open. Easy to check in. The wait wasnt to bad.

Easy location to get to, friendly staff. They have always been willing to help me with any issues I have.

These guys are great on the customer service end, if only they could step up the network coverage game.

Local people are friendly and helpful. But the overall price and service are expensive and has been poor service for months.

Good customer service and Alaska owned.

Every time Ive been to this GCI Store, theyve been very helpful & courteous.

Wait on hold for 20 minutes and then get told youll call me back.....Thanks but I guess Ill just call AT&T... GFY

They helped.us with our needs in a timely matter.

Friendly service, no lines, what more can you all for

Wish to kill 2-3 hours; come here. Not enough staffing causing major delay of any customer service.

Incredibly friendly and really helpful staff. They tell you how it is and dont try to upsell every second you are in the store.

I bumped my star up one after calling customer service due to miscommunication on a phone for my daughter. Notes were on account but service tech did not read. After going to the Wasilla store twice we got what we wanted, Thank you!

Satisfied with service & pricing (for Alaska). Internet uptime & performance is second to none.

Buy cell phones or repair most, nice staff

Great location and helpful people.

I’m getting tired of seeing the charges on my bill creep higher every month. im over it. fgci...

Double check your bills sometimes there are things you need to watch

Was after a usb - c charge cable for my samsung galaxy S8+ AT&T charges $25 for the cable that i bought at the Gci store for $15

Good service, nice people. Solved issues with no problem

Time seems to stop everytime Im here.

Loyal customer for about 12 years!

Good customer service. Ive never had any issues, usually gets through the line wait pretty fast too.

Friendly staff, always willing to help

Update- 2019- we signed up for cable in July and we’ve had nothing but issues ever cents they came out in July and August having to reset and connect the cable box to the Internet and after they leave two weeks later after what they had loaded up the menu your menu guide would disappear your on-demand would disappear. I called the tech-support in September with the same complaint as the previous two months. now the previous times I called everybody was wonderful on the phone they were patient they troubleshoot it with me they made the appointment. But this call I made in September… He was so rude and unhelpful he told me that they would not come out for a third time that this is not their issue and that it was an Internet issue which we have through MTA by the way. Because it’s cheaper and better. He said 3 to 4 times during a conversation that there was nothing he could do and that I should get the GCI Wi-Fi I felt like he was a salesman instead of the tech support. I was frustrated I voiced my concerns and the conversation went no where. I called MTA told them the whole issue they sent somebody out even though when we troubleshoot it my signal was great they drilled a hole in the floor dropped an ethernet cord down plugged it into the cable box and directly into the router so we didn’t have to worry about the Wi-Fi signal anymore.Or so I thought. This is not an MTA Wi-Fi issue this is a GCI cable issue that I felt has been left unresolved. We have been without cable for over 45 days yet they still bill us I am actively looking on the Internet for alternatives.I hope that they see this report and somebody higher up reaches out to fix this because prior to the last four months We have been happy with our services at GCI my previous review was over two years ago and I gave it five stars maybe they’re under different management and that’s the issue.2017- so friendly n helpful. under 10 min wait

Competitive prices and very helpful

So far the staff members all say that they are not familiar with the Apple iPhones which makes it very difficult to get my questions answered.

So tired of the pricing monopoly these guys have=/ No customer service on their part to grandfather people from older plans. Price hike? DEAL WITH IT is their motto.

Very clean and not usually very busy. The people who working there are very knowledgeable and friendly.

Gr8 customer service

Navigation on S8 terrible teck couldnt help! Going new carrier!

Fairly easy to get to for handicap folks. Once inside open floor. Wait time isnt usually too long, 2 to 4 mins average wait time.

Very helpful, wait wasn’t that long.

Lots of personal talking to each other. Waiting for help made me feel like I wasnt important

They come right out if there is a problem

Something dropped out of my bag and they held on to it for me ...good job

My sister onkima had to bring my step brother Eugene there didnt go in no money

So slow always waiting in line expect yo be here a minimum of 30 min. Thats just the wait