I have 5 stars as everything went smoothly. There wasnt too much discussion as the car was brought in to get some upgrades that were already covered price wise. I have dealt more with the service parts department and they were helpful and knowledgeable.

Would give ZERO stars if I could. Let’s start by the representatives at the service center that don’t fully inform you of the services you should be told about.I had a free tires for life program when I bought my car there and they reneged on it after they said my tires were fine. Pure lies they tell. No call back either for nearly 2 months of me calling the service center for an update.Save yourself the hassle and headaches. Along with the complete lack of the basics at this location. Go to a different dealership or a shop that knows how to do quality work. This used to be a great place that I could trust. Now, that trust is gone completely.They don’t believe in “nice”.

Overall I am pleased. However on the inspection report you checked the windshield as no cracks or chips as OK, well you missed that one as there is a nice big chip literally in the middle of the windshield!

Zeek and Matt were wonderful. We have bought our cars for the past several years here and have always had great service.Thank you for making this purchase an enjoyable one.

This dealership is incompetent…..they kept my car for 2 months… it’s still not right. It was a 100 % brand new car…they didn’t take care of their under 25 clients who needed rentals during corona virus. So, we ended up paying over 2,000.00 in rentals. This was an awful experience. We never received 1 call back when we would call in and ask about the vehicle. The only person who helped us was Alex…..

Very satisfied with the service. Kassy our service writer was very friendly and knowledgeable kept us informed all along the way.

You sent me home with 4 lug nuts. I had to make an appointment to get the 5th nut. I had to call to get a ride back before you closed. At that appointment you removed my lug nut and kept it and the spline. It took 3 trips to get the TPPS light turned off. Everyone is really nice though. Just frustrating over how long it took to buy the car, the non-negotiating of time (not price) at purchase really interfered with a day I usually spend with my grandson, and how much of my time it took to get a lug nut and a light turned off. They did offer me a Kady car wash, which I am glad they asked, because I would never drive any car through one of those. Probably wont be back unless I dont have a choice.

Josh, my greeter, seemed knowledgable, listened to my issues. Never felt pressured for upselling ...very friendly. Work was done in a timely fashion, and seems to have corrected the issue at hand.

Great customer service! Before I brought my vehicle in for service, I had some questions so I spoke with Wendy. She was courteous and helpful and was able to answer my questions. Kyel, my Team Service Manager, took great care of me. She was friendly and knowledgeable. She went over the services needed for my vehicle and was able to schedule my next appointment. I appreciate the attention to detail and the customer service I was given. Thank you for a pleasant experience.

I will never buy another car at Kia in Vancouver. Car salesman lied his a__ off at first and they were sooo pushy and they jacked up the price of my car when it came to the paperwork! Their service; what a joke. I had a CVV go out on my timing chain, estimate was 2800!$$ Went to my private favorite auto mechanic shop and low and behold only 680$ to fix. I just hate it how they have to just rob people blind every chance they get.Live and learn.

They meet me right away and got me ready to go to have my car serviced. The advisor kept me updated and not waiting. I appreciate the communication and speed they used when dealing with me and my car.

Fast service and explain everything very clearly always polite easy to get an appointment when I need it all around great service

Taisharra was great to work with! She explained everything really well and kept me updated throughout the whole process.

The lowest quality of service I’ve ever experienced at any company. Their service department is extremely careless. They scratched my paint while installing new window trim and while my car was in for an oil change and tire rotation they lost one of my customized tire valve caps. Even though these are small things it goes to show that this dealership doesn’t value other peoples vehicles. And for the dealership rep who responds to this review, please don’t bother, I have already reached out and left messages for the Service Director who has not returned my calls.

Service was efficient, customer service was excellent. Josh kept me up to date and in the loop the whole time and was very professional. He kept things super convenient for me too.

Kacey did a great job! She was professional, detail oriented, and she had my vehicle ready for pickup much earlier than promised.

Wow! Excellent communication from start to finish! So impressed with the service! Hannah was our contact person and she did a phenomenal job keeping us updated on the status and progress. The car was done exactly when she said it would be. I asked for a quote before the work was done. I recieved very detailed quote via text so I could decide exactly what I wanted completed and what could wait til next month. Very professional service!!

Thank you to the service department for getting my car in and serviced in a timely manor. Ohhh and the free car wash too. The staff was great and the facility very clean. I watched TV while I was there and was very comfortable.

Did a great job Comunicating everything that was needed done. Car was ready when I was ready. Josh handled everything. Thank you. Mrs Richey

Above and beyond! Taisharra was amazing and got everything we needed so we could get home to our fur babies!

Service desk attendant was a little rude, after my oil change was told I had bad brake lights and the high mount brake light stayed on but was never physically showen wich I thought was odd . Stopped at the Auto Parts bought two new bulbs 8.00 so far so good

I was having a slow leak on one of the tires on my Kia Sorento. I needed it fixed before a road trip. I went into the Kia service department on Friday afternoon without an appointment. They were totally booked but when Josh heard about my predicament he said he would take care of my problem. I was in and out with the problem fixed within an hour. Thanks Josh for going that extra mile.Bob DeWitt

As an early morning walk-in I was happy with the prompt service I received. When I called for an appt none were available in the short turn around of days on my end. I so appreciate being informed of this option.

Excellent care from Shawn my service advisor and flexible on me to leave my car for a few days. The dent less repair came out so good, very pleased!

Hannah, Josh and my Lyft drivers ensured a friendly, professional and efficient experience. All my questions were answered fully and I was treated royally. I love the thorough inspection of my tires, breaks and other parts of my car. I wouldnt go anywhere else.

High-pressure sales (the nature of the biz) almost deterred me, but I eventually drove away satisfied in my new Sportage. Now, a year later, I call them with questions concerning my credit having been run even though I paid cash. My call was quickly returned and my worries laid to rest by the new general manager, Billy Joseph, who gave me a clear explanation of the process. Its definitely refreshing to have that high level of customer relations these days. Thank you, Mr. Joseph!

I appreciate Shawns help in under standing what needed to be serviced but going the extra mile to get the catalytic converter issue covered under my extended warranty

It was all well-organised and people were all kind. Everyone there was masked up too! No one tried to sell me stuff I dont need. Only thing missing was free lunch.

I would give 0 stars, if it were possible. it took almost 2 weeks to do something that was scheduled to be done in 1 day. they always talk a good game, but they dont have any integrity in terms of actually meaning or doing what they say. just a lot of hot air. i went in to get a recall done, and ended up paying for a service which still left my car running worse when it came out than when it went in. i suppose if you wanted to do a terrible job, you might be able to do worse, but that pretty much says it all.

Friendly and very attentive. Offered me a Lyft to go somewhere while my car was in for service. However, they were quick and I never needed it. Thanks for the speedy service.

Shawn as always was awesome!!!Hes polite and explained everything that was being done to my vehicle,and was done when expected.Vicki Gavin

Everyone was courteous, but it took way too long to fix a recall. I had to call twice to find out my car was ready to be picked up. It was very inconvenient. My car was in the shop for about 6 hrs,

I had my Kia Soul in for a manufacturers computer update. I was told this would take until about 2:00 pm to complete (7:00am drop off). About 10:00 I got a text from the service dept telling me my car needed maintenance which would total $659.00. One of the things needing work was my automatic transmission with a charge of $249.99. My car has a manual transmission! I called the service department and told them I felt this was an attempt to get me to have service done I didn’t need, and the fact that they didn’t even bother to check to see what type of transmission my car had, I felt like the dealer was trying to “rip me off”. I asked that nothing be done to the car besides the computer update. About 15 minutes after ending the call, I was called and told the car was ready to be picked up...

Our car was serviced in the time we were told.The service advisor cut some of the costs by eliminating the services not needed at this time and applying a discount.A ride was provided to us through Lyft to the mall while our car was being services.Our advisor, Kyle, was very polite and helpful.

Thank you Kyel for squeezing in the recommended services for us today! Excellent communication, I never felt out of the loop.

Leslie did an excellent job and her customer service was excellent too!

Quick check in and deliver early. Added my military discount, no problem.

I got really good service every time I come to you guys to fix my car, thanks again

Great job engine running good no problems

I enjoy coming in to have my Kia Sportage serviced, whether full or an oil change and tire rotation. The atmosphere is pleasant, welcoming and friendly especially in an incredibly intense time of a pandemic where recognizing 6ft of social distancing and wearing a mask is the new norm.

Great! Kept me informed every step of the way.

Hannah the service rep was very helpful and arranged for a Lyft car to take me home. That was my first experience with Lyft and is was pleasant. When Hannah called me back and ID the problem and the part had to be ordered I asked for my car back and she arranged for the Lyft driver to pick me up. Very nice. When the part arrives I will come back to get it fix. I found it strange that the steering wheel bearing was defective and was on recall and we did not know about this until we got to DH Kia. We heard the noise and called in about that but it was actually a recall item.

Shawn is absolutely wonderful. Great attitude and customer service. I appreciate how caring and understanding he was to my current situation.

Everyone in the service department is great to work with. I appreciate the free car wash too.

The individual who assisted me, and taking the information on the car was excellent and professional. He also notified me, when the task was complete answering my questions.I didn’t get his name, but just a class act for your company.

I loved how they kept me updated every step of the way by text, ordered lyft for me home and back and even sent me pics of parts and services that were suggested.

Issues handled quickly, excellent results, and exemplary customer service.

My car’s service was done as requested, my advisor Kassy kept me informed and let me know when it was ready. I like this dealership

In and out in good time. Kassy was professional and provided very helpful information.

I was very pleased with my experience from Kyel. She was a professional and took good care of me and updated me on the progress of the work being done on my Kia.

Kind, caring and professional staffThank you

I brought my car down on Saturday! I’m from Longview Kelso area, I had to follow someone down to your dealership, because I don’t know how to drive out of town.I was told it was inspected and everything was fine. This morning, which is March 10, Wednesday, I get in the car, turn it on, put on the break so I can shift into reverse, and the brake seems to be stuck, the brake petal won’t move, and I tried to pump it, and then all of a sudden it loses air pressure and I have to pump it up until it seems like it might work, so I can attempt to drive it. The brakes seem OK now, except for being a little squishy, but they certainly weren’t acting right and needs to be looked at.I brought my car to you because there was a recall on it with something to do with the brakes, it’s a 2014 Kia optima, I hadn’t had any trouble with it until today. What w ill you do to help me? This is more than an inconvenience.

My daughter was pleased with the service she received from your staff and technicians, Thank You for taking care of her vehicle.

Shawn was friendly and polite and took care of me and my car quickly and with no surprises ... always a plus in my book.

They took care of my emergency really quickly. My apartment caught fire and during the move my trunk latch broke. I needed my car for moving. They had it fixed and roadworthy same day. A huge relief during a very stressful time.

I have never been treated this good by a dealership. Excellent!

Cassie was great, friendly and fast responding to questions we had. Thanks Cassie!

I would like to say that Josh is such an amazing customer service rep. I was frustrated because of a canceled appointment and Josh made everything right. Hats off to Josh for being such a stand out customer rep. Wish you had more reps like Josh.

Like always the service received was pristine. Josh is great!

They were kind and considerate and also speedy at getting my car finished.

I did not have an appointment, but the service department took care of my vehicle just the same. Very pleased with this location and its employees.

Everyone from parts to girls and josh treated me like queen!! very friendly great crew!! thank you!! shirleen billings

It was my own fault for installing a new remote battery upside down, but Hannah was very kind about it and fixed it for free, which was great.

Shawn is always great to deal with. Very professional and gets me in and out.

Great service great prices got me in and out super nice!!!!

Everything was excellent, and the customer service was stellar

Courteous informative and very helpful good service gentleman by the name of Josh was excellent

Friendly service and hey took care of my car very well...

Holly was great! Helped me with a maintenance schedule too for my car.

Kassie was wonderful and courteous as always! Much appreciated.

Easy process and they provided a ride to and from the dealership.

Hannah Raynor went above and beyond her required duties and made my experience a pleasent one- she was great and because of her I will be a repeat customer!

Troy is amazing, always helpful and friendly. I’m confident in the work being done correctly. Troy explains what’s being done and especially what to look forward to being do next time so I can be financially prepared. If there’s more than I can afford, he helps lay out a plan for the following visits. Thank you Troy, it’s always wonderful to work with you. Josh has been consistently professional, honest, supportive and worked very hard to meet and uphold my expectations.I find him to personally be very pleasant and approachable.Mr Hannah, should be very grateful to have someone of Troys caliber, on his team.Servicing your car can be kind of like going to the dentist...not with Troy...I can look forward to servicing my car without fear of being ripped off or patronized.Thank you Troy. Youre one of the truly good ones!

Josh was great!! He was very helpful and knowledgeable, would go toagain!!

Appreciated that the work was completed same day. And received prompt responses to questions and status update requests via text.

Shawn was excellent. Answered all questions and made it very easy on me.

Courteous and friendly at counter. Service delivered as promised.

Troy has been consistently professional, honest, supportive and worked very hard to meet and uphold my expectations.I find him to personally be very pleasant and approachable.Mr Hannah, should be very grateful to have someone of Troys caliber, on his team.Servicing your car can be kind of like going to the dentist...not with Troy...I can look forward to servicing my car without fear of being ripped off or patronized.Thank you Troy. Youre one of the truly good ones!

5 stars...appointments and service visit very well organized!

Thank you Shawn! You did a great job. The Kia seemed to drive smoother.

I needed tires, kyel and her team got me a great deal and within a couple hours had everything done. Kyel is the best!

There staff is ALWAYS friendly.

$Everything was great.

Good customer service, very informed and forthright.

Your service was Excellent 🙂😊

Josh and his service team did a great job!

The service team here is amazing.

Jeremy was exceptional! He knew I was in a hurry and had a loaner car and all my paperwork ready for me. He actually helped me transfer my car seat too. I don’t think I’ve experienced such great customer service before, ever! I will definitely be back and will ask for him by name. I’ve already referred a couple Kia owners to him.

Troy is amazing, always helpful and friendly. I’m confident in the work being done correctly. Troy explains what’s being done and especially what to look forward to being done next time so I can be financially prepared. If there’s more than I can afford, he helps lay out a plan for the following visits. Thank you Troy, it’s always wonderful to work with you.

Great expedient service!!

Troy went above and beyond to get our Kia taken care of. Without his perseverance we would be without our family vehicle. His customer service, care and knowledge was beyond comparison.

Thank you for caring and taking the time to listen to my complaints

Had service appointment early 10 am and did not receive a call till after 3 pm. Shouldn’t taken most of the day.

Josh is always fantastic.

Troy went above and beyond to get our Kia taken care of. Without his perseverance we would be without our family vehicle. His customer service, care and knowledge was beyond comparison.

Didnt explain anything to me or say anything about my car.

I had excellent customer service.

Very fast efficient and the staff was nice.

The service was handled in a professional and timely manner.

Hannah was extremely knowledgable and helpful.