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Acceptance Insurance
11815 West Ave, San Antonio, TX 78216, United States
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Ki
Review №1

5 STARS for me. I have been with Acceptance Insurance for about 8 years and the service is always outstanding. My agent , Janette , is professional and personable. I always look forward to talking to her. Anyone would be lucky to work with her !

Je
Review №2

Been working with this office for years and Janette has been wonderful. Her service is amazing. She helps me understand my policy and gives me the best options to fit my needs.

Ke
Review №3

Janette M Rodriguez. Is awesome. Very. Helpful and hard working to get job done and very informative thankyou so much

Ta
Review №4

I‘be been with Acceptance for 7yrs now and I love them. They’re REAL good with finding the right insurance that is RIGHT for you. I recommend all who ask me about car insurance to go to Acceptance!

Id
Review №5

Great company. Great rates.

Ob
Review №6

Janette Rodriguez was very friendly and professional. she answered all my questions and set me up with an affordable policy. my feeling after everything was on paper was like a breath of fresh air

Pa
Review №7

They have gone out of there way to meet my budget without compromising complete coverage

ER
Review №8

I walked in for my car insurance thinking it was going to be hard and time consuming. I was out in less than 30 minutes with the policy I needed in my hands . Janette was great, friendly and very professional. I would highly recommend Acceptance.

Ri
Review №9

Very friendlyVery niceVery helpful with what I needed to get done on my vechile.I would be coming

j
Review №10

Great prices fast service affordable getting wat I needed

EA
Review №11

The ladys are wonderful to talk too while I was fix a plumbing issue. They are hard at working when I came in.

Gl
Review №12

Janette RODRIGUEZ, was very successful, well respected, good quality, very nice professional!😷🙌🙏💜I wish her the best, knowledge,with lots of wisdom in her career!

Tr
Review №13

If you need to get insured this is the one stop shop! Quick service, amazing staff, and the best part is they get you the best prices.

Am
Review №14

Great agents in the office beautiful smile, friendly and professional. Thank you again for the service Janette and D

C
Review №15

Great customer service quick and efficient west avenue always comes through thank you for my agent helping mrs.dee

Sa
Review №16

Best office ever, great ladies working here.. will refer friends and family

Je
Review №17

Thank you Janette best insurance price, great serviceWill refer my friends and family.

ka
Review №18

Great customer service, thank you Janette for the quick quote and best price.

Jo
Review №19

This was an awesome half hour spent with very nice helpful professional polite sales rep helping me with a new policy, thank you very much, The Morenos

Mo
Review №20

Thank you great service, Janette got my a great quote and great prices, very happy 😊

Cr
Review №21

I recommend working with this group. Managing Agent, Jeanette, provided excellent, professional and friendly service. She worked with me and took the time to answer my questions. So, so glad I came here! 👍🏻

Em
Review №22

Great service, helped me find the perfect plan and coverage.

St
Review №23

My agent Jeanette-was very Helpful and Considerate about finding me the best quote for me. And she succeeded I am very happy with my Policy and will continue Being a customer of hers. Thank you Jeanette!

No
Review №24

Perfect customer service, staff is nice, very helpful and very pretty and professional

Ch
Review №25

Great service got both my vehicles insured here and when I wanted to add my dad to my insurance it was fast and easy not to mention the prices ND pretty cheap, Janette was so helpful throughout the whole process would definitely recommend this place

Fe
Review №26

Thank you Janette for the motorcycle insurance, best service.

Ch
Review №27

Janette was quick and informative, thank youFor my all the help

en
Review №28

The insurance agent, Janette is the best. She really worked with me and found the best quote. Even when I changed my policy about 3-4 times she was very patient and was still laughing and joking with me. She also explained the policy instead of just saying sign here. She answered all the questions I had, very professional. I give her 5 stars for knowledge of her job and customer service. I highly recommend her to anyone who needs insurance. It was a good experience and I thank you for all the help and all the trouble I put you through lol. Thank you.

Er
Review №29

Great customer service, very nice ladys

As
Review №30

Jeanette was my representative and I must say she is the best ! Jeanette is fast knowledgeable and posseses great customer service skills . I love my experience with Jeanette she was very clear and through and through awesome insurance awesome representative s!!

Ja
Review №31

Polite staff and good rates for coverage.

Ca
Review №32

The office staff were very nice and an agent I think her name was Marisol gladly assisted me. I appreciate wonderful customer service. I also liked the low rates compared to others. Thank you and keep up the good work!!!!

Er
Review №33

Very pleased. Jeanette was very helpful and professional and I couldn’t ask for more help. I highly recommend others to this location. Thanks Jeanette.

Je
Review №34

The Ladies at Acceptance Insurance are the best. They always go out of their way to help you and make sure all your insurance needs are met. Marisol, Jeanette, and Angel are all so easy to work with. I recommend them to anyone seeking affordable insurance.

Me
Review №35

The staff is very helpful. Angelita Davila is always just a text away. Always available to answer any questions and responses are quick.

An
Review №36

It was good jannette provided fast friendly service proffesional would recommend people if they needed insurance to acceptance insurance

da
Review №37

I was referred to this insurance company by my neighbor. I am so happy I took the recommendation. The ladies at this office are knowledgeable and they also educated me the importance of roadside assistance and uninsured motorist. I will be recommending this insurance to my friends and family.

Me
Review №38

Great customer service! I am always greeted right away when i walk in. Ive been with Acceptance Insurance for a few years now. Rates are great! 👍I would definetely recommend this Insurance company to anyone.

Li
Review №39

Janette was great we are so satisfied she explained the policy with us she was awesome thank you.

An
Review №40

These ladies were great! Very friendly and I felt like I was with friends. Ive been getting policies online and paying them online but since there was some law change that required me to get a new policy, I decided to go in person since theyre right around the corner from my house. They were knowledgeable about the law change and explained it to me easily and the helped me make an informed decision about what is best for me. And were super patient when I kept asking them to switch different things around to get quotes on them. They really offered a pleasant experience for something so mundane as getting insurance. Definitely going to return and pay in person to see Angel and Jeanette again.

sh
Review №41

This experience was so easy and smooth. Marisol at this location helped me renew my policy. Please check them out & speak with Marisol.You won’t regret it!!!

Ti
Review №42

Quality service and very low rates. I called everywhere and looked online to try to find auto insurance. This was the only place that offered me a reasonable quote. I would recommend this company to anyone who wants a low premium.

Ma
Review №43

Was great save a lot of money

Ju
Review №44

Best place prices affordable

St
Review №45

Very nice personal that work there that will take care of your Insurance needs In a professional manner! Its like they have known you for years! Great people!👍

Mr
Review №46

Exellect customer service janette

A
Review №47

Great people to work with. Good service, with a smile.

Ro
Review №48

Me Janette was amazing..her customer service was fantastic. I highly recommend this insurance company to anyone who is need of insurance ...THANK YOU JANETTE!! ☺

Ma
Review №49

Great customer service. Janette really helped us out with getting our insurance. I HIGHLY recommend this place to anyone looking for insurance . THANK YOU JANETTE!!!😊

Ar
Review №50

When I went here the service was fast & easy I had a few questions before I walked in and walked out with answers. Marisol Villalobos was the one who took care of me & she was willing to help and walk me through the steps. Great customer service!

Al
Review №51

Staff was very friendly and very professional. I felt very comfortable because she answered all my questions and was very explanatory. I knew I was in the right place being treated with such hospitality. I got a very affordable quote for what I wanted. Couldnt have asked for more. Great job!!!!

la
Review №52

The staff is so nice and helpful! They greeted me immediately and offered assistance. Clean, calm, nice environment. Thank you.Lauri BeechlerElite Family Care

Al
Review №53

Marisol was a great help! She gave me a great quote! Plus she was very cute and nice! Would recommend 1000/100!

Ca
Review №54

EXCELLENT CUSTOMER SERVICE !! Highly recommend this location. Staff is friendly and respectful. They were prompt to accommodate my needs and answered all my questions with excellence of knowledge. :)

Di
Review №55

Loved how Miss Janette is so detailed. Very patient. Great customer service.

Pa
Review №56

Had a great experience at this office. Marisol Villalobos gave excellent customer service!! Will definitely recommend to everyone I know.

Gr
Review №57

Angel was easy to work with and fast at completing the order. Done in less that 10 minutes from home.

la
Review №58

Jeanette R. was very helpful in getting me the best prices for insurance. She is very professional and excellent costumer service. I recommend her to anyone. Thanks Jeanette

Ju
Review №59

I had a GREAT experience thanks to Janette ! She was so helpful. She went above and beyond. She answered all our questions and tried to find us the best rate possible. If you want GREAT service then shes your girl! I highly recommend her. Thanks again janette ☺

Fa
Review №60

Janette is very informative and helpful. Works quickly and finds insurance plan that fits all your needs. Happy belated birthday Janette!

Ed
Review №61

Great customer service! Marisol is the friendliest insurance agent Ive had so far! Would recommend to a friend.

Jo
Review №62

Affordable cheap insurance with really good service. Marisol provided detailed information and gave me a quote in a timely manner.

Lo
Review №63

Great customer service and so friendly. Love the smiles I see when you walk in. They go above and beyond to help in any situation. Glad to be helped by such wonderful people. Thank you.

Fr
Review №64

Weve had insurance here for over a year now. There had been times when I just wanted to cancel and go to another company due to the prior agents being unethical. But Edna and Angel sure have made a difference. They are always available! And I can always count on them to answer my questions and take our payments and post my payments to the correct company. For anyone who needs insurance, you need to ask for Edna or Angel, they are always available to help with your auto insurance.

Ma
Review №65

This is definitely the place you want to go if your looking for good insurance. Janette was helpful and really knows what shes doing she doesnt hesitate to answer questions. I would highly recommend this place.

se
Review №66

Janette was great to deal with, a very patient lady. Quick turn around time and an excellent price!

Ar
Review №67

Edna Schroeder was awesome! She has great customer service and the office was super clean. She made the whole process smooth and easy for me. 10/10 would recommend!

Di
Review №68

Thank You Jeanette for your awesome customer service, you were very patient and provided me with all the details and information I needed.

Mi
Review №69

Angel was nice knowledgeable and willing to help me get Insurance on my new truck! Fast too, and the price was very reasonable.

Jo
Review №70

Great customer service Janette was very helpful and patient with me answered all my questions was very informative. Would definitely recommend

Ru
Review №71

Highly recommend Janette if you are looking for great rates and great insurance. She is quick and has very good customer service.

Va
Review №72

All the ladies in this office are very friendly and helpful. I definitely recommend to anyone looking for great insurance rates.

He
Review №73

Very helpful and friendly!!

De
Review №74

Great customer service

Gr
Review №75

Great customer service, happy and cheerful agents, I always leave with a smile 😃 come see Janette, Angel, or Marisol.

Sa
Review №76

Had the worst experience with one of the workers there, I needed some important paperwork, and ended out walking with nothing but a terrible mood after. So I drove to the shop and waited outside to see if it was so busy since every time I called I was put on hold after the second ring, and sure enough I was put on hold again yet didn’t see anyone in there, walked in to find the worker on her phone instead of picking up the phone, so that was an irritation, but still kept my cool, after the second time of the girl asking for my number she asks me “what’s with the attitude” first off I had no attitude I was just iterated and second off you shouldn’t be asking customers questions that are going to provoke them. So I told her I was calling all day and no one picked up and 2 min before I walked in there still wasn’t anyone here and I was put on hold and well she started trying to make me feel like a was stupid, so instead of keeping it professional she started yelling which led me to loosing my cool, I asked her for her boss number and she replied with “he quit” kept asking for the number and she just said “ now I won’t be doing no service.” This really ruined my day and I’ll be reaching out to whoever is her bosses boss since her boss “quit”

Ru
Review №77

Customer service was greatAll three ladies were awesome especially MarisolThank you

DA
Review №78

Best prices I’ve seen after a year discounted even better prices can’t bet their prices highly recommended

Ja
Review №79

Great place to purchase insurance. Right next door made it even better

An
Review №80

Very nice and helpful

Ma
Review №81

I believe Janette and Angel care very much about their customers and want to offer the best coverage possible.

Cl
Review №82

Very nice people. Great service. Great prices.

Mi
Review №83

Went in to get a home insurance quote, not only was the staff very friendly, but very knowledgeable as well. Gary took his time to Make sure we got the best possible rate we could at. I would recommend this place to anyone looking for insurance.

TJ
Review №84

Marisol is incredibly patient and helpful. 10/10 would recommend.

Me
Review №85

Friendly, knowledgeable staff. Angel and Janette made getting insurance easy (and fast)!

Am
Review №86

Very nice and welcoming atmosphere. Very helpful with helping me find the right insurance that I needed. I would highly recommend to anyone.

Mi
Review №87

Great customer service! There is always someone available to speak to at the office. Edna has been a great help getting us affordable insurance!

De
Review №88

Marisol was so helpful and knowledgeable, I am really glad I found affordable insurance.

me
Review №89

Marisol Villalobos was very helpful and polite I very much appreciate her help and highly recommend her for any questions.

Le
Review №90

Since I got my insurance with acceptance Ins . Jeanette has gone above and beyond on helping me with any questions or concerns I have. Her customer service is great and I like that her office is open on Saturday’s .

Ja
Review №91

Do not buy insurance from these people they are absolute crooks. I called on 4/3/2020 to cancel my policy and was sent a form to sign electronically to complete it to avoid being charged anymore and the guy said it was done. Now a few days later I am charged and they are saying they didnt send the information to the insurance company . they obviously will do anything and everything to avoid u cancelling to charge you.policy

Ma
Review №92

The girls here are the best. Angel and Jeanette are on top of their game! Highly recommend them. They WILL take care of you.

Fe
Review №93

Great staff,professional,great rates,excellent customer service will recommend to friends and family.

Ja
Review №94

The customer service is amazing they really work with you to get you an affordable insurance

Ma
Review №95

Angel D. Did a great job, she answered all the questions I had, and she treated me with great care, and she did the best to make sure I was happy with everything.

Le
Review №96

Great service. Signed up and had my policy within a short time. Monthly payments are very reasonable.

Le
Review №97

I had a good experience definitely would recommend this place great rates for all insurance types. Ask for Janette she is very helpful and doesnt hesitate to answer any questions.

br
Review №98

Gary is a great Agent. He has our car insurance, Homeowners and Life Insurance! Great rates. I highly recommend him on West Ave!

Sa
Review №99

I have had insurance with Titan for quite while Mike Dominguez has been my agent and is very professional. He always has my best interest in mind when I am coming up for renewal or need to add a vehicle. I would highly recommend dealing with him at this locationRegardsSherri Rhodes

Li
Review №100

Gary was very friendly, knowledgeable, and professional!!!! Wanted a quote for auto and home owners insurance and Gary took the time to show me all my options and help me decide on the best coverage. I strongly recommend Gary for your insurance needs!!

Information
11 Photos
100 Comments
4.8 Rating
  • Address:11815 West Ave, San Antonio, TX 78216, United States
  • Site:https://locations.acceptanceinsurance.com/tx/san-antonio/11815-west-avenue
  • Phone:+1 210-257-3550
Categories
  • Auto insurance agency
  • Insurance agency
  • Motorcycle insurance agency
  • Renter's insurance agency
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–6pm
  • Wednesday:9am–6pm
  • Thursday:9am–6pm
  • Friday:10am–5pm
  • Saturday:Closed
  • Sunday:9am–6pm
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