Toyota of Rocky Mount was very Professional and everyone was very helpful. My Representative was Marcus Rogers. He Represented the company well. He explained all that pertains to buying a car. He was precise and clear. His manager was helpful as well. My name is Jennifer Newman and I would not hesitate to refer someone to Toyota of Rocky Mount, NC.

Been coming here for the past 3 years with my Toyota Camry. Always a wonderful experience. They are always professional and reliable. They will also tell you whats going on with your vehicle before they perform any service. Great and friendly staff.

The experience was excellent. My car was serviced at the appointed time, the waiting room was spotless, bottles of water were available, tv was tuned to a pleasant, non-political channel. Management has obviously put a lot of thought and effort into their customers comfort while waiting for their car to be serviced.

They took my Tacoma for the 10k service without an appointment on a busy Saturday. Truck was finished faster than I expected. Everyone was friendly and professional. Great service!

If your looking a new or used vehicle call Jacky. She was great helping with what I was looking. Her heather and Matt made everything happen perfectly. You don’t even have to be at the dealership they can handle nearly everything over the phone. Great folks to do business with. Go see them and ask for Jacky

3.26.2021: From the moment I drove up, Tony & Ken greeted me with kindness. Tony listened carefully as I explained the problems & clearly explained my options. In addressing repair priorities, he kept in mind I had taken off work to be there, making the best use of time. Tony & his staff identified the most crucial issue & addressed this immediately replacing an essential part. Tony & his fellow staff also solved another issue by adjusting a switch first before reordering a part that would not arrive until the following week, resolving the issue. This is the second time I have used Rocky Mt. Toyota. Their expertise & ethics are much appreciated each time. I am truly grateful to depend on Tony, Ken and all the wonderful staff working behind the scenes to keep my Toyota up to speed and my travels safe. Many thanks!

I just bought a like new Toyota Tundra from Jackie Burke, and she was amazing ... along with her team. They all stayed several hours after normal closing time to ensure that every box was checked. I cannot say enough good things about the experience, and I have already made several recommendations based on my purchase this week. Reach out to Jackie - she will treat you like family.

I am very impressed by the warm and welcoming attitude of the staff there. They are very friendly and helpful. The service was excellent and the price was great. My only regret was that my part was not under warranty and didnt last as long. Overall I would give the team an A-plus.

The person who looked for my key lock to be able to rotate the tires, left things just laying out.... inside the car and in the trunk. Nothing was missing I just didnt like that my things was left like that.

They are the nicest, they let you know of the process. I dropped my car off and naturally the person locked their keys in the car so one of the guys was able to bring my car to me and then me take him back. I cannot appreciate it enough.

Received prompt, courteous, and professional service. I was reminded by email of my service appointment. This was a no charge service since it was for a recall plus a free tire rotation because I had purchased the tires for my Highlander from my local Toyota dealer. I needed batteries replaced in my key fobs and I was pleased that they did it at no charge. They make it very easy and convenient to do business there.

It’s been 8 or 9 months since I purchased my 2020 Highlander Limited from RMT. At the time of purchase I had an excellent experience no pushy sales pitches, cordial and knowledgeable sales force and everything was by their word. Since then I’ve been privy to the best Service department that I’ve dealt with in my 50 years of car buying provided by Rocky Mount Toyota. Anna and now Bridget are exceptional in their customer relations skills which reinforce my belief in a quality deal followed by quality service making a great and lasting relationship.Again thanks Bridget and RMT for what you do. In a time of covid and horrible politics you are one of the good stories I can share.

I love the Customer Service of DJ Strickland and also Kenneth Battle. They was very polite and helping me get what I needed and helped me get into a vehicle. Only thing I didnt like was the rudeness of the Service auto when I asked for help with opening my hood but everything else was fine

Everything was great except for the shuttle service. In the past, they offered an actual shuttle, where one of the employees would take you back to work and pick you up once your service was complete. When I called last Thursday to make my appointment, I was assured a ride back to work and a ride back to the dealership when my vehicle was finished. When I arrived, I was informed that they now partnered with Lyft ride service and they would have to set up a ride for me. I was able to get a ride to work, but when it was time to get a ride back, there were no Lyft drivers available. I made them aware that I needed my vehicle back by a certain time and that I had to pick my daughter up from school. I waited over an hour for them to attempt to get a Lyft driver, so I had to scramble to find my own ride back to the dealership (I live out of town). Other than that experience, the service on my car was excellent.

Excellent Service..prompt service. Staff is amazing!!

They were able to find the new vehicle I wanted that no other dealership could find. The people there were very nice and professional.Thanks to all who helped me with my purchase.

Fast and friendly great service! Very professional took excellent care of my car. Highly recommend seeing them for your car needs.

Very professional staff. Done in a timely manner. One of the BEST Toyota service departments I have used! I highly recommend Rocky Mount Toyota!

My car purchasing experience from Toyota Dealership of Rocky Mount, NC was top notch from beginning to end. Everyone on the sales floor was very welcoming. My sales consultant was AJ Sal and he was great---very knowledgable, very professional and also a very courteous young man. All of my concerns were addressed and resolved without delay. My experence was exceptional and I will definitely recommend Toyota Dealership of Rocky Mount, NC to anyone looking for a new or used vehicle.

I purchased a vehicle from Christy. She was very helpful from the time I pulled up on the lot till my final steps. I would definitely recommend my family and friends to her.

I presented my vehicle for service over 2 months ago. They didnt write a ticket on it for 2 weeks. It sat for 43 days. I decided to take my vehicle to another shop to have repaired.

An hour appointment took about 15 minutes. Left with 4 different air pressures in my tires. This was my very 1st maintenance appointment on my 2021 camry that was purchased at that location. Spoke with the GM about the issue the same day, promised a callback on yesterday and havent back from anyone. The carfax report came through email which indicated that the tire rotation was not done. Poor free service that Rocky Mount Toyota offers. I guess since its free, they feel they dont need to provide a quality and complete maintenance check when the vehicles are brought in. Poor Poor Poor!!!! I need my car well maintained, I travel with me and my son in it!!!!!

We had our first oil change, completed by Bobby Murray Toyota, for our new forerunner and when we made it home all the oil had leaked out/all over vehicle and driveway. We contacted Bridgett (Bridgett was the best part of this) and she had a tow truck come pick up our vehicle. The only thing that was disappointing was when the service manager returned our vehicle there was oil still on the entire back/under the vehicle.

I bought a rav4 from Toyota in rocky mount and Jeff woods was amazing i came in looking for a highlander and he put me into the rav and I loved it

It was good except they started the dealership bs of charge the fluid of this or that to keep your car new. I will not be back I think this is stealing. Honestly there is a mechanic shop in town that does a better job at repair. They did with by Tundra, now I will see what they can do for my wife’s Highlander

This dealership is just not capable of getting you in and out in less than 2 hours. I was promised this wouldn’t happen again last time. Same old same old. It’s just getting old now. I just don’t see why an oil change takes 2 hours... The auto chat that helps you set appointments doesn’t work either. When you get to the dealership they have no record of your appointment and then the dealership gives you the sense that you didn’t do your due diligence. Wish I bought my car from another dealership...

It was a good experience..at the same time the dealership should have a car wash service and get pick up service for there customers...you have loyal customers

My experience at rocky mount Toyota was awesome, they were professional, got my f150 in fast, even though it wasn’t a Toyota, they still cared about my needs, that was really nice.

Service it self was great... only issues was with they mask requirements one guy came in without a mask sat down & started coughing & he didnt have a mask on I feel someone should have told him to step out,asked him to put one on, or gave him one. After he cough a few times I left walked to the surrounding business I come back walk in I hear a voice yelling from the side office didnt see anyone & they started yelling again some lady runs out asking to take my temperature I told her I was in already in the Service department & theyve already taken it she looked like she didnt believe me but walked away while the same guy was still sitting inside still coughing. Outside those issues everyone & everything was great

I went in for my first 5,000 mile service. It was a great experience from start to finish. Everyone was very friendly and courteous and there was minimal wait time. I would highly recommend Rocky Mount Toyota! In a world where customer service is lacking in most places, Rocky Mount Toyota has mastered the art of customer service!

I really like the work they did on the detail of the car. My only issue was I didn’t check the center console of the my 4Runner I purchased. There was dirt and trash in that. I would recommend checking everywhere in the car and not just the surface...Overall, they did great and would recommend them again.

Great service needed a tire rotation and checked front vibration. Needed rotors but they had to be ordered. Car was ready before noon the next day by 1130am. Thanks for always providing GREAT 🚘service!!😊

Bridget Mills, is an amazing asset to this company. She has been a blessing every time she has been my service assistant!!!!

These guys were waiting on me when I arrived! They greeted me and treated me like they wanted my business unlike some places that make you feel like you are bothering them. Quick service and very friendly/professional. I will be back!!!

I visited Rocky Mount Toyota in hopes of finding a reliable vehicle that would better suit my family. I left with the vehicle I wanted and couldnt have asked for better service. Everyone was extremely friendly, Anna Fergason helped me in every way that she could so that I could get the best deal possible. I will definitely be returning for my future vehicle purchases!!

Always great service! Thank you Venny for always taking care of my vehicle!

Hassle free appointments. Drop the car off sat in the lobby and they came and got me when done.

My experience was excellent. The diagnostic test was scheduled and performed in a timely manner. Information was shared to help me make an informed decision.

I am enjoying my brand new car i bought from there and the service i received was like dealing with my favorite family member

Bridget Mills and the service team are outstanding They got me in and out no time at all

I made an appointment for an oil change and tire rotation. I was very well pleased with my service from the appointment til driving out. Will greatly recommend.

My Experience was great at Rocky Mount Toyota. I took my 1992 Toyota Previa to them and they were able to do the work it needed. Despite it’s age they still accepted the challenge of maintenance for this vehicle. Would highly recommend.

I have not used Toyota Service yet. However I am the new owner of a 2021 Toyota Tacoma. DJ was my salesman and I have to say, he did a FANTASTIC JOB! I would definitely recommend him to my friends and family.

I brought my first new car here. William Pittman was a great salesperson.

I have let Bobby Murray/Rocky Mount Toyota service this Toyota and all my Toyotas very pleased with their services.

Car died in parking lot. Warning indicator lights suggested electronic engine, throttle, or automatic transmission control system. Hade it towed to rocky mount Toyota. Ended up being a dead battery! They got to it first thing and I was super pleased. Tony was great

My sunroof wouldn’t shut with a huge storm approaching and I showed up without an appointment and they were kind enough to get it shut ordered the part and had me come back the next morning and replaced my switch! And it was under warranty which I didn’t expect! Kenneth was awesome! They had me in and out in under an hour! See ya soon!

Very good sales people’s and caring and will work with you! A awesome team!!!

I liked the way everyone was very nice and they explained what they were going to do and about how long it was going to take. Very friendly environment. The phone calls I received were very courtesy also. They were very helpful. THANK YOU TOYOTA OF ROCKYMOUNT.

I paid over 100$ for a diagnosis and they didn’t even tel me what was wrong with my car, just that they didn’t feel comfortable working on my car and because it had high mileage that I should just replace engine and transmission. UPDATE: took it to dealership in Raleigh and they changed my ignition coil and car is running like new! I couldn’t be more disappointed in Rocky mount Toyota, took my money and didn’t help in anyway at all!

Team was very nice and professional. Quick and on time. Will use again.

By far, the worst auto service experience I have ever had!! Expected to pay for a full detail in which the interior had not been touched (have pics). The wrong mileage sticker was affixed to the window, so I questioned if the oil had been changed or if it belonged to another car. Thanks to John, detail manager, for saving the day--- two days later.

Great service, they communicated with me every step of the way to keep me up to date on the status of my vehicle.

Steve in service was kind, polite on right on time!

Everyone is on point in the service department. Had me finished and on my way as promised. Thank you!

Picking up my truck I found a nail in my left front tire. I had to get my tire plugged.

Remy was my sales guy wonderful and Kevin he was wonderful had a great experience this is my 2nd time buying a car and a very happy with Rocky Mountain toyoda God-bless you guys And one more thing I love the Christian radio station perfect

I bought my vehicle from Jackie Burke. She was kind and helpful, and wasnt pushy like some sales people. The next time Im ready to buy a vehicle, it will be from her!

I bought my car from here and had a wonderful experience. AJ was very helpful and knowledgeable and the process went by super fast. He was very responsive about any questions I had and made sure I had no further questions throughout the buying process. I would recommend Rocky Mount Toyota and AJ any day!!

Great people and a really top of line dealership. Would definitely recommend.

Performed courtesy multipoint inspection; also state Inspection;TOYOGUARD tire rotation, Oil & filter change, Topped off all fluids, and other required services under that scheduled performance.

Very nice people really took care of me and my baby

Purchased a new truck from Rammi. Outstanding service and answered all of my questions! Will definitely be back for future vehicle purchases!

Very satisfying experience staff was knowledgeable and helpful. I will be visiting again when due for service is due again.Thank you very much Anthony Rosett and team at Rocky Mount Toyota.

Rammi is an excellent sales person! he was knowledgeable and polite, First positive car buying experience I have had in years. Go see Rammi at this dealership, A true pleasure to work with !

Recently had warranty work done on my 4Runner. Vinny help with my rental that was ready when I arrived, stayed in contact with me during the time my vehicle was there. Once completed she called me to pick up. Very professional, courteous, and punctual.Thank you Vinny and Rocky Mount Toyota

Great people, great facility, great experience.I will definitely continue to have my vehicle serviced at Rocky Mount Toyota.

Ms. Bridget and the service staff at Rocky Mount Toyota are very professional and courteous.

Tanner took very good care of me, the gentleman whos name I did not catch who preps the vehicle for the service area was extremely friendly and kind

Best customer service in every regard!

The people were very courteous and they completed the necessary services in a very timely manner.

My customer service rep was very nice. She notified me ahead of time that my wait time may be a little longer. I respect that.

PURCHASED A NEW VEHICLE. ALL WAS GOOD . ..

I went to Toyota of Rocky Mount to purchase a vehicle on 3/2021. I spoke to the salesperson and he started the process and paperwork and waited to closing to see if they could do the financing for me. I noticed on the contract, they had the price of the vehicle and something called “Kahu” costing 1,387.00. I asked the salesperson what that was and he explained what it was and I replied I didn’t want anything extra attached to the payments and he said it was free and came with the vehicle. It got too late on Saturday so the salesperson said to come back Monday because they were closed on Sunday. Monday I returned for another 5 hours and they still couldn’t get it done, so I returned Tuesday for another 3 hours. Finally they said they could finance a 2017 Toyota 4 runner. I went and sat down with the finance guy and I stated I didn’t want anything extra! But to my amazement the finance guy still tried to sell me extra stuff unwanted by me! Again I stated I didn’t want anything else attached to my payments! He again tried 3 more times to sell me extra stuff I did not want, then he digitally signed my name to the Kahu paperwork and at that point I had it! The manager came out and tried to make me feel guilty about not wanting the Kahu that the dealer had installed on the vehicle not because I wanted it. Also the Manager told me that they had several people inquiring about the vehicle I wanted and that they had held it for me for 4 days, and that we had a gentleman’s agreement LOL!! The reason they held it for 4 days was because of them not being able to finance me at first and others wanting the vehicle is not my doing. Please visit another Toyota dealer because this one will try to make you pay for things they has installed and want you to pay for!!!!

I like the concept of having a service advisor/assistant. Mine is Bridgett Mills. We purchased our 2008 Prius at Priority in Chessprake, VA and later moved to Rocky Mount,. Only three dealers ( Chesapeake, VA, Roanoke Rapids & Rocky Mount, NC) have performed any type of maintenance on the motor or running gear of the vehicle & that includes tires, batteries, inspections, seat covers & etc.. GEICO or AAA approved towing service has been used the few times required and approved GEICO body & Paint shops have been used to tak care of the dings. Bridgett has handled 75% of the time I’ve been involved with repair and upkeep.of this vehicle. She either taught them well or they are a good team but I’d like to still with w/Bridgett if you don’t mind.

Great friendly people concerning helpful information and resources completed in a timely manner smiling faces clean inviorment

I purchased a vehicle recently and John, my sales consultant was so helpful and answered all my questions!

Awesome service.. treated with great respect.

Yes we had our 10000 mile routine service it was done properly and only time everyone was afraid nice it went very well they are out they are our lifetime dealer so of course we will continue to have them through our service thank you very much Rocky car

Great service by Ken for tire rubbing noise .No charge and took me in with no appointment

Thank you so much for your time and patience. Looking forward to seeing yall soon.

Venny Blakenship made my oil change super faster and easier, would recommend her for any of your service needs!!!! If I could give me a 10 STAR I WOULD

Y’all go down to Toyota & see DJ he gone make sure you leave riding in what you want. So in love with my new car ❤️

Vinney, has been very helpful and courteous, the repair was done timely and for now everything seems ok. Very ecpensivr though

It was great customer service ever T.O.R.M.

I love the service at Rocky Mount Toyota. Tony and Ken the service manager are good people.

The Toyota dealership performed a recall repair for my car, but they didn’t stop there. They also did a diagnostic testing for other things that were wrong with my car and gave me a quote to take care of it.

Jackie is the Best! Friendly, Honest and Loyal to her customers!

Always courteous. Have the car ready when they say it will be ready. Listen to customers concerns.

Purchased a car from here. Highly recommended

Great service and great people.

My husband went there to get the state inspection and it took them almost 3 hours to finish! A process that normally takes 30-40 minutes at most. Their excuse was the state of NC machine was working slow. And on top of that, they charged $60.00 (that is $30.00 ) MORE without any explanation, as far as I know, an inspection is not worth more than $30.00. So, I would not be getting any car inspections at this place anymore!

Did good it’s just the service took to long.

Common occurrence - took much longer to perform and said it was ready but it wasn’t.Just stood in service department and service group didn’t acknowledge at all until we finally approached them

This place was very perfessional and knowledgeable of there product..and very patient with me despite my tiredness

My experience was good, informing, to the point, efficient and very courteous.

The service didn’t take long and I liked that.

They was very nice and helpful.

Really Great and super friendly

Changed oil and rotated tires