I had my 2017 Kia Sportage towed into the service shop at Dolan’s after my alternator went out. It was a difficult experience but I was relieved after speaking with Bryan, who managed my service. Everything was covered under warranty and my vehicle was returned running again. I was pleased with the service and most importantly that everything was covered. I paid $0 and will be returning for all of my future service needs.

I went in for a simple oil change and service was great, fast, and friendly.Bryan was very knowledgeable when I asked a few questions.The print out of the multipoint inspection was great. It let me know of future items that need to be addressed.Thank you for being so helpful Brian.

I went in for an oil change and a slow leak on one of my tires and thankfully they where able to fix it for free. They are really nice and kept me posted on my car. I only go to Kia now. Thanks guys!!!

The service advisor addressed every concern that I had and they resolved everything . I couldn’t be any happier! Outstanding job! Schuyler was Just terrific with helping me !! I got my oil changed , a part ordered, and a diagnostic done all in one visit !! Five Star review absolutely!!

Five Stars for Dolan Kia service. Thanks Schuyler for ensuring everything was handled perfectly. See you at my next service!

Our experience buying at Tom Dolans KIA was excellent. Daniel G. showed us all features of a Sportage and my wife loved that car. All of the staff that we interact with at dealership were very polite and enthusiastic with us. We definitely recommend Tom Dolans KIA!

Christian was an amazing technician to work with. He was polite, knowledgeable, very accommodating, created a very understanding and positive experience. He went above and beyond helping me out during a difficult situation. Christians customer service skills are far and above anything Ive come across when dealing with car service. Phenomenal customer service experience! This is why my wife, daughter, and myself all have Kias.

Ixchel, Kenneth and his team are the best! I spent hard time to get my new car in other place, they pushed me a lot to sell their higher more luxuries car etc. But he and his team in this KIA are super gentle, very kind, friendly and transparent! They never push anything, and my new car is just really excellent, this is the vest car buying experience! Every steps went so smoothly, took less than 1 hour till finishing the all purchasing process. Even shuttle driver is the best in RENO, so gentle and kind. Thank you all!

To Service Department, July 18, 2021Dont know where to begin because of all your services! Thank you for your shuttle service because i needed a ride back home because of unsuspected problems with my car. You were more than happy to give me a ride. It was explained getting the car fixed, might take some time, as they needed to fix some recall issues also. Since this was my only means of transportation, they said they would provide a rental car, at no cost to myself. Wow, i was so impressed! And the rental was very nice. Thank you much! I have been a loyal kia owner for over 20 years and have bought 3 new cars from you over the years also! Thank you for making me feel that i was in good hands!Sincerely,Catherine Cross

It was an excellent experience buying a car from dolen Kia Ben, John, and baiylee were excellent. Thank you very much for the great experience. - al dewitt

I have purchased 2 cars from Dolan Kia. However the service department customer service was so terrible I will not purchase any more vehicles from them. Friday sept 24th, the passenger window on my wife’s optima just broke for no reason. I called the service department to report it and let them know the motor was working but the window fell in. They set up an appointment for Monday. I asked if it was covered under warranty. They asked if It was over or under 60k miles. I told them 59k. They said oops you are over the time limit so it is not covered. I told them that sucked but I still needed to get it fixed. Dropped it off Monday and the counter guy schulyer put 150$ on my estimate. 2 hours later a tech called me and told me the window regulator broke. He told me the repair would be 369$. I tried asking if it would be covered under warranty again and he said no. I said oh well i tried. When I went down to pick up the vehicle, Schulyer gave me a bull for $502! I asked him what happened to the $369 and he had no answer. I run a gas utility and if I treated my customers that way and did not stand by my product I do not think I would have a job very long. So long Dolan Kia

KIA provided excellent service. They follow up and confirm the appt and post appt survey. Thank you KIA.

I worked with Alex and Narciso. Initially we talked on the phone and they both followed up with answers to my questions and a proposal that I could not refuse. I drove from San Francisco Bay Area to Reno to pick up the car and the whole process took less than hour to get my brand new nicely detailed Kia Carnival.. Everyone I met was so friendly and helpful and I did not feel any “car salesman” pressure.. instead everyone focused on what I wanted and could afford and gave me the best package available. Extremely happy from the initial inquiry phase to after sales support..

Seamless service - nice and professional staff that explained everything.

Great service. I live 2 hours from the nearest dealer. I took my car in the night before and they worked on it first thing in the morning. They also provided a free shuttle service to my hotel and then picked me up the next morning . I was out of there by 10AM. If you can, make an appointment, it makes the whole process easier. Everyone at Reno kia was very helpful. All in all a pleasant experience.

Kia has been putting out some putting out some impressive vehicles the past couple years and being on the lot today has made that apparent. Highly recommended, and if you can talk to Kyle, he’s the man!

Bryan Is The Definition Of Great Customer Service Is 💯💯

Bought my first “newer” car from Dolan. I was so nervous and unsure how the process worked. Everyone was so helpful and honestly made the whole process so easy. The battery in my key fob was low a day after I purchased the vehicle and without hesitation they told me to come in and take care of that for me! Excellent service!

David was awesome! Immediately greeted me and checked in less than 5 min. Vehicle was serviced and washed in excellent time. Thanks!

Easy checkin for my service appt. My advisor was very helpful and professional! Also arranged an Uber to take me somewhere while I wait for my car. He text me w updates and had my car completed as promised! Thank you! Great service!

Excellent experience. I did not want to spend hours sitting at a dealership working out a deal. The sales team was very responsive via text in finalizing the trade-in offer and new car price. I am very satisfied with my experience at Reno Kia. Everything was completed via Docusign and car was delivered within 24 hours of my initial visit to the dealership. Kyle and Daniel were great.

I took car for recall. Everytime I go there they try to sell me some service that they tell me I should have. Very disheartening. Car running good, but they say I need spark plugs. Also said I needed radiator flush, even though I had it done 6 months ago. 😡

The sales and car maintenance department staff are so pleasant and courteous. The service is great, and theres a complimentary car wash too! I highly recommend this dealer.Thanks

The service here is always great!! David explained everything great! I brought in my car for an oil changed and he also able to take care of the recall issue with my Kia Sportage as well so I would not have to come back later. Every time I go in for service everyone is very nice. Also I appreciate that there was a mix up with his my appointment David got my car in anyway and took care of recall. If I could I would give them more stars. Thank you!

I came in to get some burned out bulbs replaced. I had no appointment but they were able to work me in. In the course of replacing the bulbs they discovered hidden damage to the taillight assembly. A new part was promptly ordered and overnighted so that in short order I was back on the road. Overall I was very pleased with the service, professionalism and courtesy of the service department and would not hesitate to recomend them to my friends.

This is the second time I have bought a car from this lot. They are so amazing, personable, and thoughtful. The buying process was simple. They go out of their way to make sure you leave happy. I recommend this car lot to everyone I know because they truly are better than any expectations. I can’t thank Angel, John and Nick enough for everything they did to get me the most amazing car and the best deal!!!!!!

Most generous caring people with awesome attitudes. I have never had such a great experience with a car dealership. To go above and beyond as you did, made the impossible possible. Thanks for the hand up in the right direction. Appreciate the hard work and dedication you guys out in.

Everyone was really nice and very helpful. The customer service was great and answered any questions I had in choosing a vehicle.

Posh was our salesman, who was not pushy he made us make our own deal we bought a Subaru Forester 2016 we traded in our 2004 Mitsubishi outlander I dont like a pushy salesman and posh was not a pushy salesman he made us do our own sales they gave us a great deal on my trade and we walked away very happy we love our car that we got and the people there are very customer service theyre very nice very personal people if I had to go back and trade in a car or if I had to buy a car I would go back to Tom Dolan thank you again for everything posh you were great !! With out Tom Dolan and his crew we wouldnt be able to the much needed vacation to Las Vegas to see my daughter brandy and my grandchildrenThank you again

Had to have my Kia Sportage in for a manufacturer recall and was expecting a hassle but the whole process with their service department was pretty painless.They provided a shuttle to work and finished the recall well before i was ready to go home. I decided to also get an oil change while i was at it and kind of expected a dealer markup for the service but was actually a pretty good price (and they wash your car which is a nice touch).

David was very professional , helpful, and polite. He kept us well informed of the progress of our service.

Dropped car off at appointment time. I was checked right in. Car was ready on time and washed.Nice surprise.

Working with Ben was so easy. He answered all my questions and helped me move from leasing to buying my car. He also had patience. It took me awhile (days) to decide if I was going to purchase and I never felt pressured. He wanted me to make the best decision for me. Great experience!

Staff is always very friendly! They’re thorough and explain things without being pushy. Courtesy shuttle is convenient with friendly polite driver.

Thank you Shehar-Yaar Pasha you made us feel right at home and was very straight forward with me and my husband and very helpful. If anyone needs a new car we recommend that you asked for Shehar-Yaar Pasha. GREAT CUSTOMER SERVICE.

Everyone at Dolan’s Reno KIA were incredible. Specific shout outs should go to Luis, John and Nick. The entire process was lights-out. My husband and I knew what we wanted, and the whole team made it happen efficiently and within a reasonable time. We were able to order the Telluride we wanted, which took no time at all, and the car was made to our exact specifications. Our car arrived earlier than anticipated, and the day-of buying process was super easy. We are extremely happy with our experience, and would easily go through them again. Highly recommend to other buyers!!

My service advisor was amazing he explain everything with details …highly recommended

Courtesy Good customer service. Timely maintenance

My left headlight went out at night and was dangerous to drive. Took the car to another place and they said it was the wiring harness and they couldn’t fix it. I new that Dolan Kia was extremely busy but I took it there as they had always worked on my car previously and done a terrific job. I just went there thinking I just needed to leave my name on a list for the next available time as they were swamped but Christian in the service dept was able to fit me in as the repair was considered a safety issue and it was also under a recall notice yay!! so there would be no charge another yay!! I have been a customer of theirs since 2019 and will always go there first. Extremely professional and they even have a shuttle service to drive you home if you need to leave your car there. Very happy!

Took my Sorento in for a check engine light. David found a TSB related to the problem. Sensor was fixed and the car was washed and ready by the end of the day. I am happy with the service.

Bryan was very helpful in getting me in and out in a timely manner.

Everyone made things as easy as possible! Super friendly and great to work with!

We went in looking for a car to replace a lease. Luis and Alex were very helpful and we were able to go home with the car that day.

If bringing your car in for service can be a pleasurable experience, Christian in the Service Department manages to achieve it. Always a great experience!

I had a wonderful experience at Dolan Kia. Luis Vega helped me trade in my old car and get a new 2021 Kia Forte Gt-line. I love the car so much i couldnt be happier. Luis went above and beyond to help me out and was very understanding hes a great salesman. Thank you Dolan Kia and Thank you Luis Vega.

David was very polite and professional. I felt comfortable with his diagnosis of the problem. I messed up on my appointment but they worked me in any way which was very nice of them. They also provided the shuttle to and from my home and that is a great convenience to offer customers.

I recently bought my second vehicle from Dolan. The sales staff made the experience both times very pleasant which reduced the stress of buying a vehicle. The salesmen, including Daniel are quite frankly, awesome.The service department are honest and I will definitely be back for servicing my vehicle.I have purchased vehicles at other dealerships in Reno and have had less than ideal service.I will definitely be back to Dolan to buy my next Kia.

Kia service team found my Kia Sportages issue which is very minor one (little tickling sound from the glove box, it might not be easy to find because the sound is not loud at all, it was very weak sound), they helped us very kindly and caught the issue exactly where it is coming from! Kia Dollan service center is the best one in this area! Recently I got so disappointed about the BigOTire (I was their customer for many years but not any more) in South Meadow area. For sure, Kia earned a new customer. Thank you!

Over all great service and experience. Would rate as a five star but still a bit upset I had to pay so much to rent a car just to get me and my grandson home and back when KIA was done with fixing our vehicle. We live in Carson and KIA doesnt offer shuttle service over 10 miles. But like I said the overall service was GREAT. Kent was very good at keeping me updated on what was going on with the repairs and service over the 2 days my car was in their shop. Many times I have walked away from having repairs done at a car dealership and felt robed. Not so with KIA they explained everything, every step of the way. I had arrived about 14 minutes early to my appointment but they immediately came out and got the car checked in and got us on our way. Pick up was just as efficient. So far car is running well and not having the problem Id brought it in to be repaired for. Would recommend to others and working with Kent made the experience very easy and efficient.

Luis was excellent. Got me into exactly what I wanted at the right price. Got me every upgrade I wanted. Was kind and considerate and altogether helpful. Even made sure I had a loaner that would work for my family in the snow. I would highly recommend purchasing your car here. Cant speak for the other sales guys but Luis had my back on everything. I stopped at many lithia dealership in my 2 months of car shopping and had negative experiences at every one. Dolan will forever have my business because of the ease of buying a car. Worth every penny and I LOVE my new car.

David was great! He’s in the service department. So helpful, very busy guy but all around great experience. If you ever need your car serviced, ask for David guys!

Daughter is new to town and they got her in quickly and taken care of the same day!! Defiantly exceed our expectations!!

Made the process super easier to purchase car. Weren’t pushy at all

I recently bought a car from Tom Dolan’s Reno Kia and I’m more than happy with my purchase! :) The car is amazing and the process was smooth. Brian was very helpful and knowledgeable throughout the whole process! Will definitely recommend to family and friends.

This was by far our easiest and most enjoyable car buying experience. Kenneth truly listened to everything I was looking for and had the perfect car for me. Our whole experience was awesome.

Not my favorite place, had a pretty negative customer experience when ordering a part. I don’t appreciate the long wait when I have an appointment. Wish that they were more prompt and didn’t forget to call me once the part was in.

Great service, friendly staff answering all our questions.

Luis was great. There was no pressure to buy and I am very happy with my experience at Dolan Kia.

To whom it may concern:We visited Reno KIA on Saturday June 19th. We were cordially greeted in the parking lot by Pash as he was crossing over from the Mazda facility. We asked about looking at a Telluride as we had heard good things about the vehicle. Pash indicated that there was a long wait for that unit and once they reached the lot, they were usually taken by the person who ordered. We then asked about the KIA Sportage, and he directed us to one with the same color combination we were looking for in a new vehicle. We both liked the appearance right away. Pash insured that we knew the basics of the vehicle and let us test drive and then we made the final decision. He answered our every question and took no question lightly while exhibiting poise and courtesy just wow way beyond his years. We compliment both his parents for his upbringing and Dolan KIA for selecting this agent.We executed our paperwork with Mr. Baylee Kennedy. He too answered all questions that we had. There was no pressure applied to us and on the Saturday in question the dealership was quite busy and only one finance person was on duty. We were offered to proceed by DocuSign but elected to return to the dealership the following Tuesday evening to finish the purchase. All personnel that we had contact with treated us with great courtesy,Thank you, Dolan Reno KIA.Peter and Janette Talia

I was treated very nicely by the staff.

Update: after spending $37,000 I have been basically blown off by the salesman. I also haven’t been able to get my accessories installed (that I am already making payments on) after more than a month of owning the vehicle and am now told I will have to wait an entire month still before they can get installed. Terrible follow up service. Do not recommend.

Kia has decent service, prices could be better. My appointment was on time, wait time was negated by the shuttle taking me to a breakfast spot. Not impressed with the sales team and trade-in evaluation. They aim to only make money on their end, and not keeping me happy. I’ve had 2 negative experiences here, one with my Niro evaluation, the other with my Telluride. You’re better of going to CarMax or selling privately because in both situations they only consider trading in your KIA if you’re buying another vehicle from them. The other negative in both situations- they look at your payoff amount and give you a couple hundred bucks over.

Great people! These guys were very understanding and worked with what I wanted. Best car buying experience I have ever had.

Excellent service both by the expert mechanics and the customer centered staff. Roberto was great from beginning to end and he kept me informed the whole time.

Always enjoy taking my Kia Sportage into Dolan Kia South Virginia for servicing as they are always friendly and very professional.This trip they even had time to fix a recall item that I already had a second appointment for! I was so pleased and my sportage was washed and ready for me in just a few hours! These guys ROCK! Thanks for your excellent service! Jeanie Riggs

My Service Tech Tom was awesome, my car got the recall and data upgrade and as a bonus they cleaned my car inside and out! Thanks for the great service!👍😃

I walked in not knowing what I wanted but I knew my price range. Luis was a huge help in finding me a car that suited my needs in my price range. I recommend Tom Dolans Kia, super great cars with friendly staff. Fast process, great options, excellent customer service.

Very nice people. Very courteous. No.sales pressure.

Ian in the Service department did an outstanding job, making our service appointment really easy. He was very friendly, outgoing and efficient. He actually made our service visit fun. Dolan is fortunate to have such a great employee.

Too often the service I get as a woman is based on my appearance. The more money you appear to have the more a dealership will cater to you. The nicer you are the easier it is to get what you want. I went in my oldest clothes, didntsmooze and had a difficult time at first. After arriving the second time I was pleased with how the second set of service providers handled me. All were masked and the last individual was very respectful. You never know who you are dealing with by appearance and should treat everyone with the same respect.

Great service! Delivered on everything they promised. Everyone was very professional, from the salesman to the finance department. Very pleased and satisfied! 4th purchased from Dolan Auto Group

Brought my car in for a check on a recall as well as an oil change earlier this week. Christian was the service manager I worked with. Im very happy with the level of service and professionalism received from Christian. I havent had our car serviced there before, but we will definitely be back. I appreciated how hard Christian worked to get my car serviced so quickly. He got me out of there way under the estimated time! Thank you Christian and the Tom Dolan service team!

Friendly, don’t pressure you. Simple, fast and easy process. Our sales man was fantastic.

This is my second car Ive bought from Tom Dolans Reno KIA. I was so excited that they have kept up there low key pressure. And cant say enough about Ben Westby he was fair honest and very patient with me. Five star all the way.

When I take my car in to Tom Dolans KIA I feel as if I am the only one receiving service. Kent didnt let anyone assist me but himself. He made me feel as if I were important and the only customer he had. He filled me in all that was done to my KIA and why. I trusted Kent and was very comfortable leaving my car in his capable hands.

Christian in service department took very good care of us and our Telluride! Thank you so much Christian for all you do! You rock!!!

Kyle and the entire staff at Tom Dolan Kia were a pleasure to work with. We got the vehicle we wanted at the price promised!!

Pleasant experience. Comfy chairs. Was provided updates and timelines that were spot on. Friendly and informative.

Its a good experience. Ian is nice, he is very accommodating.

We had a very good experience buying a car through Reno Kia, the salesman was very helpful and professional. Took time to go over everything with us and answer our questions. We love our new car!

They worked hard to help me with the best fit for what I needed and to make sure I was completely satisfied.

I came in for a 52,000 maintenance on my 2015 Kia Rio. I checked in around 1100 and I was told that they would text me if anything should come up. At 1:40pm I was approached by David( my sales representative) that he apologize for the wait and that when taking the lug nut off on of the tires, the lug nut snapped and they had to call to replace the part.They found out about that problem at least an hour before approaching me, but David thought I would have been gone when he came back from lunch and was surprised when he saw I was still waiting. He also told me that my rear brakes needed to be replaced, but I declined because Ive been waiting this long and another hour and half was just too much at the time. David Nixon did not charge me for the replacement of lug nut or the labor and reduce the price of the services that he originally quoted me. All in all, in was a good experience at Tom Dolans Reno Kia.

Brian was incredibly helpful, knowledgeable, patient and not pushy. Buying a new car can be stressful, however Brian made this experience an incredible one start to finish. He was able to answer any questions I had and gave me a wealth of information. Ciso took care of the financing portion of my transaction, and again I had a stress free experience. Both gentlemen are an asset to the Dolan Kia dealership, and I highly recommend both of them.

My recent visit went very well. I truly appreciate the quick turnaround with the repair of my gear shift. I honestly thought I would be without my vehicle for several days and with the holiday this week I wouldve understood that. Thank you so much.

My last visit a few months back with Ian was great, but I brought my Kia in today and had to deal with David and am very unhappy with his service. I know I’m a woman and I am young looking but I wasn’t born yesterday and don’t appreciate receiving a severely inflated estimate for parts and services. I expect slightly higher prices at a dealership, but I was literally quoted almost $42 to replace a $2 part. When I complained and told him instead just to address the recall and complete basic services he decided to provide that part “for free.” Probably just feeling guilty for trying to screw me over. How on earth do they have such a high rating?

Great service. Awesome staff. Aaron was a pleasure to work with. Very professional and made my buying experience great.

Ive been here twice now and both times was 5 star service. My most recent was for an oil change and to fix a bothersome rattle in my Telluride. They searched around for the rattle, found some sunglasses that the dumb owner (me) left in a weird place, and corrected that for free. I brought my car in 3 hours early and they were like, no sweat; we got it. They said they would communicate with me by 3pm and I got a text from them with an update at 3pm. They said they would TRY and turn my car around for me that day but it would hinge on finding that rattle. I got my car back the same day. People there are very courteous, service is top notch, communication with the owner is excellent, and I will always take my car here; nowhere else.

Everything was quick and easy. Friendly and knowledgeable staff.

David from Dolan Kia helped me with my service appointment at my drop off and pickup. David is always a very friendly, patient, humorous, and an attentive representative for my visits. He also provides details for options available and is a great asset to Dolan! Thanks for all you do David! You are appreciated!

Great cars. Great customer service. Overall great place to buy a car.

My family has bought 4 cars from this dealership and the sales reps have been amazing every time. I called ahead with a vague description about needing a new car asap and my rep had a car picked out perfect for my situation as soon as I walked in the doors. Extremely friendly staff that make sure you know exactly what you’re signing and will take the time to explain and make sure you walk out with a deal that you are comfortable with. Always a great experience with Dolan Kia!

They took care of my car in a timely manner and it was a great experience.

I’ve been to numerous dealerships throughout Reno/Sparks over the past couple months and the experience I had here was by far the best. No one tries to push you into a deal, everything is very transparent and they work with you as best they can.

Very nice service people, had to leave car there. The ride home was enjoyable with Carlos. They were very informative with everything and did a great job.

Excellent customer service! Ben was a fantastic representative!

It helps I went in knowing what I needed done. So it felt pretty seamless. The sales guy kept going back and forth. It was pretty straightforward sooo! Still waiting for my bottled water though.

Quick, professional and courteous service. Have always enjoyed my customer experience. Roberto was methodical in explaining and confirming the service my car was receiving. Highly recommended.

I dont think I couldve been taken to a better place to get a vehicle.This was my 2nd buy and I am incredibly grateful for the people that work there.They werent pushy AT ALL, they were very helpful in explaining anything that I did not understandMyself.And I walked in looking at a certain car and they showed me a car I absolutely fell in love withAnd at such a great price.Thanks so much guys!!!!

Roberto was great! Kept very good contact and made it very easy to get everything done. Service was done sooner than excepted.

The best customer service super friendly