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Audi Reno Tahoe
9190 S Virginia St, Reno, NV 89511, United States
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Ja
Review №1

Was able to deal with John Wendt and he made it happen. Knew everything I had about the Q5 and more. Easy paperwork and it was a done deal. Cleaned and ready to go by the next day. Everything worked the way it should and less than 24 hours I was driving my new Q5.

Ni
Review №2

I just want to give a huge shout out to Frank Casey at Audi Reno Tahoe. He went above and beyond to help me and get my car fixed in a timely manner. His professionalism and hospitality are a lost art in the world of customer service today. THANK YOU Frank for being so kind to me.

Lu
Review №3

I bought my Audi here 5 years ago and its been a wonderful experience. Their customer service is outstanding. My diesel Q5 required an additive, Adblue, and I called them yesterday. They said come, Theyll top it off and no charge (as per the Audi warranty). In and out in 10 minutes with very pleasant service.

Ma
Review №4

The Audi Reno service experience is second to none. Ashley did a great job getting me in and out in a reasonable amount of time and provided a complete service check. She even suggested waiting on an oil change until the recommended mileage. Makes you want to buy another car just so you can see these people!

Yu
Review №5

Great customer service! Dropped by 2 days ago to fix a minor issue; The rep who helped me was so prompt and professional. Thank you! 👍🏼

Ch
Review №6

Freaking amazing purchasing experience; from the time I rolled in the door to completing the transaction took less than two hours (including a test drive), and every.single,person involved was on their game, helpful, and knowledgeable. The only possible complaint I have is that I selected the vehicle based on on-line marketing materials which left the impression that specific features I was after werent available in another package which, had I known, I would have happily taken for an extra $10K. Yep, you read that right, my only complaint is that they didnt try to upsell me, and as a consequence I rolled out of there with a wonderful vehicle when had I asked I could have had the /perfect/ vehicle. #customerfail!

Ma
Review №7

Probably the best service experience I’ve had, the advisors are the greatest and provide a great experience

Gr
Review №8

It was excellent service they treated my audi like family! They make you feel very comfortable there treats water soda whike you wait its awesome

Er
Review №9

Best service Ive ver had with a vehicle. Frank was my main point of contact and made me feel like I was his only customer: He made the entire experience seelmess and went the extra mile to work around my complicated schedule. I dont think its possible to do a better job.

Al
Review №10

This dealership is amazing. They really helped me in getting a new key in an emergency situation. Special thanks to Ashley for all the amazing customer service!

Je
Review №11

Their service department is 1st class. Frank and Kevin are one of several advisers to greet you. Corey manages the entire show. Mostly I deal with Frank as he understands my needs. Super clean operation and well organized.Most important to me is TRANSPARENCY and not the all too tiring process of the up sell as many service advisers do. Im a car guy and understand maintenance. My RS5 is not the cheapest to service with all the race car parts but the honest guidance is well worth the money spent.Even their sales team is first class with providers of information instead of crawling all over you. Spit and polish great operation!

Ke
Review №12

The sales staff were professional and easy to work with! John was our salesman and we found him extremely knowledgeable!

Fr
Review №13

Super chill and actually very knowledgeable! Plus, kinda have my eye on the pearl blue SQV!!!

Ma
Review №14

This is one of the best dealerships Ive ever encountered. Not only was our interaction excellent with JT in sales, but BJ, the general sales manager is also outstanding. Both were very low-key and pleasurable to deal with but, we also consummated a deal that wasnt a grind and didnt leave us with both a headache or stomach. We felt like we got a fair and super transparent deal which we appreciate and value. This is the second car weve purchased from this dealership, so I would recommend them to the highest degree.

Hi
Review №15

Simply AMAZING! – That’s the word to explain my experience with John Wendt and Audi Reno Tahoe. I found my dream car and it was the best experience I have ever had with purchasing a vehicle. I came all the way from Wisconsin and would do it all over again with the service that I received. John took the time to answer all the questions and worries I had about buying from a distance. He was even able to get me a better financing rate then what I was planning on going with from my own bank.He took care of all the details and ensured everything was ready to go upon my arrival. I did not want to show up and be disappointed, and boy was I not. When I arrived, the car looked better than I imagined. It was nice to know that he was being 100% honest with me the entire time and I did not show up to any disappointing surprises.Best part- I did not have sit there for hours and do endless paperwork. Everything was wrapped up and ready to go. Plus, I did not even have to set foot into the dealership! That’s how easy he made everything. I would definitely recommend John for all of your car buying needs. 5 stars *****

Ri
Review №16

John Wendt was a true pleasure to work with! I bought after seeing the car online and had to travel a good distance to get it. During the discussions, he took pictures of every single flaw in the car and made sure I understood exactly what the car had. Quick, painless transaction on a great car at a great price. Thanks!

ma
Review №17

Complete bait and switch dealership. Called in regards to purchasing a 2021 RS Q8 and was told they would sell it for MSRP by Landon O Connor. Called them back approximately 35 minutes later to simply ask the difference between another RS Q8 at another dealership and Landon answered my question and I said I would take the vehicle they had at MSRP and asked him how much they would charge me to deliver the vehicle to Hennessey Performance. He told me 2-3k in shipping cost and he would now be charging 10k over MSRP as well because of my interest in the vehicle. Thank goodness I knew better than to take the 90 minute drive to the dealership like they asked me to do at the MSRP price. This is the reason car dealerships have such bad names.

me
Review №18

I dont know much of this place looks fancy but my friend wait for long for an oil change.

St
Review №19

Landan was wonderful to deal with. Extremely knowledgable and very easy to work with. Greeted me immediately when I walked in. Sales process was very easy and fast. Pretty much everything about the dealership was perfect. I absolutely love the car and will be doing more business in the future with this dealership and Landan in particular.

Je
Review №20

The customer service at the service department was exceptional! We appreciate them listening to our concerns and addressing them promptly with such a great attitude! We are happy Audi customers thanks to the service department! Thank you!!!

X_
Review №21

Great experience with the sales staff. Very accommodating and attentive.

Ch
Review №22

They were great, not pushy, very personable and friendly. Best car buying experience ever! JT helped us get into the car I’ve been wanting for a long time, he was really nice to work with. BJ was great too. The whole experience was wonderful and I’d definitely buy a car from them again or refer someone else to.

Ro
Review №23

The saleswoman, Haley, helped me buy my first car and was extremely helpful and assuring throughout the whole process. Definitely would recommend this dealership!

Ja
Review №24

Worst experience I’ve had as a customer looking to purchase a new luxury vehicle. I walked into the dealership at 10:30am and was looking around clearly interested. Not only was there no other customers at the time, nobody greeted me!!!! There were several employees that walked by me multiple times looking at me as I stood there looking at them waiting to be helped. I left at 11:00am after waiting a half hour only to be stared at. The GM should strongly consider hiring a new staff that actually wants to sell cars and make money...not waste peoples time and pay employees who don’t do anything.You would expect premium service when ready to buy a $65,000 vehicle. Toyota, Subaru, BMW, Mercedes, Ford, Lexus all greeted me immediately and offered me a beverage and quickly I was set up with a salesman ready to do business.Extremely disappointed by Audi Reno/Tahoe. I will not be purchasing from them and would suggest not wasting your time here and visit a different Audi dealership if you are set on an Audi.Garbage service, I can only imagine what it’d be like dealing with them to maintain and service your vehicle. Two thumbs down!!!

Gr
Review №25

I have owned four Audi’s over the years and love the vehicles Audi produces, but finding a adequate Audi service department is not easy I have dealt with many of them. I currently live 160 miles from any Audi dealerships but since I have had bad experiences at the closest ones to me I choose Reno/Tahoe Audi just to see if they were better than the others in Sacramento area. Boy was I pleasantly surprised to go and see how well I and my vehicle was dealt with, Ashley the service advisor who I deal with is a incredible knowledgeable communicator and treats her clients extremely well. Thank you Ashley it is definitely difficult to find people like you at a dealership service department and I am extremely lucky. Not only is Ashley excellent but the service technician who tends to my D4 S8 is extremely good as well, I’m very picky and see the work he does which is so good it’s like he was never under the hood because everything is put back exactly how it came off the factory floor. I know because I look at the work done after my return home. Great work Reno Audi is definitely with the over 200 miles I must drive one way to get to your wonderful service department.

Je
Review №26

They promise a courtesy car wash...but if they dont think its dirty enough..they dont was it!

J
Review №27

Great service and clean place. Glad I went.

Ed
Review №28

I requested a video walk-around and some general info on the car and Jeramiah was very helpful. Will definitely consider buying here.

Mi
Review №29

Dealt with Audi Reno long distance - never saw the car until it arrived in Denver. Ryan in sales made it easy and addressed all concerns and questions. Fast follow up too. BJ in finance was great to deal with as well. Bottom line: the car was exactly as described - price was fair, the deal was perfect. Awesome dealership and crew!

D
Review №30

Best Vehicle Purchase Experience Ive ever had. This was my fourth Audi - but first time purchasing from Audi Reno Tahoe. Friendly sales staff. Zero pressure. There was absolutely no stress at all in this process. Even the aftermarket items were presented in a manner that allowed you to feel unpressured. I felt like I received a fair price for the new vehicle. I would have liked to have seen more money for my trade in - but honestly, who doesnt want more? Overall - Id recommend visiting and will be heading back for my next purchase

go
Review №31

Always a great experience

Br
Review №32

I am beyond pleased with my experience purchasing my vehicle from Audi Reno. Haily Herberger is a rockstar, period! She assisted me from day one, when I saw my dream car posted on their site. Im located in California, and had expended my search for a particular vehicle (2015-2017 Audi SQ5 Prestige) from locally to Nationwide, due to my criteria for purchasing such a vehicle. Well I found it in a 2015 Audi SQ5 prestige, originally purchased from Reno Audi and serviced with them as well. When I immediately contacted Audi Reno with my interest, Haily was super quick to respond back. She was amazing along the entire process, allowing me to hold the vehicle well beyond the typical 5 day period with a deposit, because she was well aware of my dire need to have this car. It took weeks to get it done via notary signatures and car transport time ,but one thing was clear from the start, and that was Haily assured me the car was in Mint condition, and boy o boy she wasnt lying. The car was everything I have ever wanted. My straight up dream car and even better than the immaculate picture that she had painted the car as being in. 1000 thank yous isnt enough but I hope Haily Herberger gets some small token of my appreciation with this post. You were amazing to work with, and I know with me text/calling you everyday was probably annoying, but I can assure you, that you have made one of my dreams come true. So my long drawn out post is to say thank you, youre the best, and anyone looking to do business with you and Audi Reno is in incredibly good hands. God bless.Brent Furr

Ab
Review №33

Frank, Colten , and the rest of the Service department was very helpful and told me what was going on with my Audi A7 every step of the way. Definitely a must go to if your Audi needs any services.

As
Review №34

Fantastic Service Dept! Frank is the man!

An
Review №35

Michael Burns at Audi Reno Tahoe is probably one of the best sales people in the industry. He is honest, patient, and genuinely pleasant to be around. I never felt pressured or like I was wasting is time while I was making up my mind. He listened to what I wanted and always made me feel like there was a solution available.

To
Review №36

I had a very good experience with the parts department. Matt was knowledgeable and gave me prompt courteous service. He kept me informed on the part availability and delivery date. I will use them again.

Mo
Review №37

I was so impressed with Frank in your service department. Very friendly, professional, and informative. Best customer service Ive seen. Thank you Frank and the rest of the service team.

Ja
Review №38

My fav

Al
Review №39

The service was wonderful. Above and beyond. Ashley was on it.

Ry
Review №40

Concierge level service from the service department. Warm, friendly greeting. Confirm clearly what service will be performed, checks in and keeps you updated on progress. Clean, inviting waiting lounge with complimentary refreshments and free wifi. Makes waiting for your vehicle not feel like waiting.

K1
Review №41

Very nice waiting room for customers and super clean showroom with complimentary espresso machine and snacks. Very friendly service staff as well; however, wait times for service can be a bit long.

Br
Review №42

After bad experiences with two other dealers I reluctantly contacted Michael Burns at Reno Audi about a used vehicle on their website. Michael was awesome to work with and quickly made me comfortable about the vehicle and making a purchase sight unseen. I’m very happy with my purchase and Michael and the staff at Reno Audi are highly recommended.

Do
Review №43

Fantastic service. I was visiting from out of town and stopped by because I ran out of washer fluid due to the snow. They not only filled my fluid but they washed the car at no charge. Frank Berumen and his assistant were excellent!

Sh
Review №44

Michael Burns was 5 stars from the first email through driving it off the lot. Attentive. Thoughtful. My best car buying experience ever...and fastest. Great follow up even after I purchased... with an offer to come out to my house and program the garage door opener! Only place I will buy from again. Michael is amazing.

He
Review №45

Well I am officially unimpressed with our local Audi dealership. Went over there today to see if someone would be able to kind of show me and teach me about my Audi Q7 having never owned a Audi before and buying this one from another local dealership that was not familiar with Audi’s I really didn’t get the one on one instruction on the bells and whistles of my car. I asked the receptionist if someone had the time to help me she asked who my salesman was and I told her that I didn’t buy the vehicle at Audi she asked where I bought it and I told her . She went to get someone . A few moments later a gentleman showed up and basically told me to google the Information I need that they didn’t have a “technical “ person to help me with my car. I was Truly surprised by his response. I can’t help but feel it was Because I didn’t buy the vehicle from that dealership. I wonder if it would have gone a different way had I bought it from them . Here’s my opinion, it should not matter where I bought the car i went to Audi and expected better . it’s a customer service thing! This experience has left a pretty bad taste in my mouth.***UPDATE***. Went back to Audi of Reno but this time I went to the service department what a difference! EVERYBODY was nice from the guy that greeted me to the service writer to the service manager EXCEPTIONAL customer service they took a bad experience and completely turned it around. I give them 5 stars for customer service. Maybe y’all should teach the sales department some of your skills.

Je
Review №46

I have been a customer of Audi Reno Tahoe for the past six years. I have always meant to write a review and tell everyone how great this location is but never did, until today. Today this dealership shined so brightly that I had to put down everything I was doing and write this review. It was a slushy snowy mess in the morning and I was bringing my car in for service. Not only had all of the areas been shoveled before 730 in the morning but the service department had gotten everyone’s loaner cars out to the front, warmed up and ready for the service calls for that day. I came in and my loaner car was ready, warm, and waiting for me. Additionally, the always lovely Ashley was gracious enough to go out to my car in the rain and check what needed to be documented for my car service appointment. I was in an out in the rain and snow in no time. I was on time for work in my warm loaner car. It’s one thing to provide excellent service, which they always do. But, it’s another to go truly above and beyond and make that extra effort. I always feel that this dealership and this service department at Audi Reno Tahoe is something special.

Br
Review №47

Thank you to the team of Audi Reno Tahoe for an amazing car buying experience. Ryan McCabe was patient and worked with me to find the right car over the last few months. He was worried about finding the right car not the sale. BJ in finance worked with me to find the best possible financing and warranty options. The General Manager went out of his way to introduce himself and made sure the car was clean, fully serviced with personally wanted me to reach out with any issues. I would recommend them to anybody looking for a new or a luxury pre-owned vehicle. As somebody that has worked in the industry, these guys are the professional real deal.

Sh
Review №48

Its Audi!!! Audis awesome!

Jo
Review №49

Very friendly staff and excellent customer service. Best Audi customer service Ive had compared to Texas and Utah. Hats off to Ryann & BJ. Thanks guys!

Ma
Review №50

We continue to buy Audi cars in great part because of the excellent service. The moment we walked in to look at cars, we were greeted, felt appreciated, and never felt pushed despite numerous visits and test drives. From purchasing the car to delivery and aftermarket questions and care, our experience has been five star always. It is especially nice that they have a full-time Tech person to answer questions and guide you through understanding and using your vehicle. Any time any day.

St
Review №51

If you are in the market for a new vehicle this is the place to go. Michael did an amazing job of getting top dollar for my trade as well as a great deal on the SQ5 I wanted. Service is great, no pressure atmosphere, and they truly value your time and needs. Great experience from start to finish!

Du
Review №52

Very good, prompt, faster than estimated.

Da
Review №53

Recently purchased a certified A6 from Audi Reno. I worked with Alex Cuddy and had a great experience. I flew into Reno to test drive/review the car and Alex picked me up at the airport on time. After a quick test drive, everything checked out. Paperwork was quick and easy. They explained in detail how to register the vehicle in CA and provided an easy to follow checklist. While completing the paperwork, they replaced one of the tires because it looked to have a minor defect (I never would have seen it). I think this speaks volumes for the integrity of this dealership. It was a relaxing enjoyable car buying experience. I recommend Alex and Audi Reno.

Ja
Review №54

Quick service, great hospitality. Kind and knowledgeable staff. Going there for my car from now on.

Sa
Review №55

Great service.

Ba
Review №56

Great experience. I bought an A7 from California. Marcos was great and communicated well, took pictures of the car and answered all my questions. This was a large purchase for me and I was nervous purchasing a car without seeing it first. Marcos put my concerns at ease and I felt he gave me a fair price. I would recommend them.

Ro
Review №57

Great dealership! Every transaction I have done here has been pleasant and accommodating, whether it be a service parts or sales purchase. Definitely my go-to dealer for anything Audi!

Gf
Review №58

Friendly, helpful. A pleasure to work with. Was hoping for a lesson on skateboard - ask sales manager. Thanks. Its a great car. Good job Landon. Youll get use,to driving in the snow.

Em
Review №59

Purchasing a vehicle at Audi Reno Tahoe has been the best, shortest and stress free car buying experience I have ever had. Michael Burns was patient over several months while I waited to make a decision on what to do with my 10 year Q5. Once I was ready I made an appointment to see him and test drive the options I was interested in. He was fully prepared knowing what I wanted to achieve and had two perfect options ready to go for me when I arrived which made my decision very easy. Michael made the process so easy and fun I will definitely purchase from him again and highly recommend him to anyone that is looking to purchase/lease or on the fence. After purchase, Landan assisted me with walking through all the technical features of the vehicle. He was very knowledgeable and has a great personality to boot. Thank you Michael, Landen and the staff at Audi Reno Tahoe for a great experience.

Je
Review №60

Always an excellent service experience. Never had a problem with the parts and service people. They kept me updated through the entire service process. Will surely be coming back.

Mi
Review №61

Just had a wonderful experience at Audi Reno Tahoe. Alex, Walter, Landon and BJ made my car buying experience simple and quick. Every aspect from the test drive to picking up the vehicle was done with the utmost professionalism. I am truly impressed by the team here.

AJ
Review №62

This place is great. We bought a Porsche here and Alex worked with us on the purchase. Really was helpful and answered a ton of questions on the vehicle. Staff was professional and friendly. BJ, in finance, was also a great help. No pressure on sale or adding packages you dont need. Thanks fellas.

Ra
Review №63

Outstanding sales staff. I am pleased to be driving my first Audi and would recommend our sales person Marcos to anyone.

Ch
Review №64

I recently purchased my audi a3 from a different dealership but brought in for my 35,000 mile service. I dealt with Frank, very friendly and informative. Went above and beyond to take care of my vehicle with some warranty issues and the general service. Forever have my business, very satisfied with the level of respect and care for my needs.

Mi
Review №65

Absolutely the best in service and sales. When the previous dealership closed, I never thought Reno would have an Audi dealership that could take care of the customer base. I could not have been more wrong. From sales to service, I couldnt be happier. The service is personal and genuine, always the extra mile with these guys (and girls). Just friendly people who are genuinely concerned with me being happy. With Land Rover going next door, you will really get to see why Audi is such a superior brand.

Ja
Review №66

Didnt buy my TTRS here but bring it to get it serviced. The service people are always very polite, ask how my day is going and such. Every time I drop the car off, they are quick to send me off with a loaner. I think its nice of them to do a quick wash of the car when I come to pick it up, although my car is already always spotless.

Ni
Review №67

Audi Reno Tahoe is THE BEST car dealership I have come across in my lifetime. I have been buying cars and working with them for over 4 years, continue to bring in my family and friends, all because of the amazing staff. Brian has been running an amazing operation since taking over. Geoff has got to be the best sales manager on the west coast! Always going above and beyond when it comes to getting the best deal. BJ in finance has always been so helpful, especially when credit is an issue. Last but not least, Marcos has got to be one of the most thorough specialists when it comes to buying an Audi, he is extremely smart about leasing options, and picking out the exact vehicle for your needs. I cant say enough about this amazing dealership, and will always work with them for a lifetime to come!

Jo
Review №68

Drove from the Bay Area, bought a car and drove back home within the day. Alex C & Co were very professional and definitely made the whole painless. No pressure on extra packages or other fluff.

Re
Review №69

My wife and I visited Audi Reno Tahoe in December to learn more about the Audi product. We were greeted by salesman Marcos Salazar, who was very helpful and knowledgeable about all the Audi cars. We ended up purchasing a certified pre-owned 2014 Q7 and absolutely love it. It is my wifes car, and she is having FUN driving a car for the first time in years.Negotiating the price was easy, and there was no game playing at all.The dealer included a 2 year warranty, and we have been very well treated by all the staff at Audi Reno Tahoe. The funny end to this testimonial is that our good friends (and next door neighbors) went to Audi the next day and bought a brand new Q5! Thats the power of referrals, and the result of treating customers with respect and professionalism.

Ph
Review №70

Great sales. Told them what I wanted and they got it for me. No hassles. Chris and Walter were great to work with.

As
Review №71

I wasnt planning on buying a car, but circumstances change. My husband and I decided to get a certified pre-owned owned vehicle and we could be happier. Sales and financing were easy and quick, no gimics , no back and forth negotiating, no car buying stress. Thank you Alex and the team at Audi Reno Tahoe for the no fuss honest service and sale! Thank you for listening and helping us get something so quick!

Je
Review №72

I was recently in a car accident and my car was totaled, my boyfriend and I stopped in to browse at the used car selection, we were greeted by John Wendt. We disclosed that we weren’t ready to buy yet as my insurance claim was still in process but he still took the time to throughly show us a vehicle with no intention to buy at that time. He kept in touch with me during the weeks of my insurance claim process for when I was ready to buy. The day came and he dropped everything to help me, and get me into my dream car. Very professional, caring, and I definitely did NOT feel the icky car salesman’s experience that we have felt in the past. Everyone at Audi is so helpful, nice and welcoming. We felt the same about BJ the finance manager too! I will 100% go back to John and Audi in the future. First class all the way! A++!

Re
Review №73

Colton was informative and answered all my questions to my satisfaction! He helped me feel comfortable in my decision of service, and he assured me Audi Reno Tahoe has the best “labor” costs in Reno! Thank You!

Es
Review №74

Always very nice and accommodating. quick service and good prices.

N
Review №75

Really nice and friendly staff. They have a nice waiting area as well

Ja
Review №76

Great service department and overall dealer experience. Frank in service is awesome to deal with.

Ed
Review №77

Best and fastest car buying experience ever! We were in and out of there in about an hour, and that included the time Alex Cuddy spent showing us the features of my new car, and waiting for all the other customers who had flooded in at the same time to purchase/lease vehicles. Otherwise, we would have completed the deal in probably 15 minutes! Alex was extremely helpful and professional, and gave me an awesome deal on my S3, and BJ in finance was super quick and didnt pressure us to buy any extras like most other finance people do. Cory and Ashley in the service department are also great to work with. If I had known how fast and easy this was, I would have had my wife buy her Q5 from here last year!

Co
Review №78

This place has the best customer service out there. Knowledgeable, friendly and efficient.

Ry
Review №79

John is a good dude. Showed me their cost and their profit and gave me a hell of a deal on a supercharged Q5.Ill be back for the S3 when my other cars warranty is up.

Sk
Review №80

I should give 0* for the kind of service i got. No wonder why droves of people drive to the Sacramento area to buy a AUDI. There are lots of choices when buying a car....so think twice, its worth the drive to go to Audi bay area or Sacramento. Very rude unprofessional and they talk in abusive manner. This is by far the worst AUDI dealership. Worst customer service . I hope management takes a note of this, so that none other customer will face similar unhealthy situation. Sales person(Marcos) doesnt listen to what we talk he assumes something and says sorry at the end(After shouting at customers and saying that he will sell the car to different people(he knows we want to get the vehcle and says this)).

Mi
Review №81

Buying an e tron

Si
Review №82

Nice facility. Excellent service.

Sh
Review №83

This dealership is first class. Taz, my salesman did an excellent job he made my shopping experience enjoyable. I am sending all of my friends and family to the guys at Audi.Great Job!!!

Ad
Review №84

Unfortunately I will never own or buy another Audi because the service/professionalism of this dealership and its management. Not only did their team not listen to my concerns about the issues I was having with my car which ended up leading to a destroyed engine, but they didnt even want my business when I was looking at buying a new car.

Gr
Review №85

Im very very pleased with the service I get at Audi Reno Tahoe.For starters the staff is great.The service counter team is polite, informative and very professional and their prices are in line with the broader industry.The shop is clean and well kept, and the technicians provide excellent service.Cory Hobson, the Service Manager has put together a top-notch team. This is my first Audi, but it wont be my last. My Q5 is a great product, but more importantly its backed by a great team.Thank you Cory and everyone.Grant David GillhamReno, NV

ni
Review №86

This place sucks. I got treated like I was less then equal by these people. Just because I dont dress all super fancy doesnt mean I cant afford your cars hell Ive owned plenty of Audis. After I was basically asked to leave while my wife and I were looking at a Q7 I emailed to complain and never heard a word back from them. Once I get my Q7 from Vegas Ill be sure to drive it by and show the scum bag who asked me to leave. $70,000 loss on your end.

Ri
Review №87

I went back again I really like the Audi A5 but the sales lady with all the bling wouldnt even get up out of her desk just took my name and number so I went somewhere else and bought a vehicle

Da
Review №88

Whats most important is they do honest work and will repair your car properly which I have found to be a very hard thing to find that in Reno. The part dept manager and service manager have always been very helpful and provided me with everything I needed.

Co
Review №89

Class act. Good technical info. No pressure

Se
Review №90

Great Experience! No hassle and good prices.

Fr
Review №91

Great team and great experience with all managers and employees from sales to other services. I will go back to this dealership for future Audi purchases.

Pa
Review №92

Very professional staff, the Service and Parts Department are FANTASTIC...!

St
Review №93

I have had good experiences with this dealership and they seem to have much better inventory than their predecessors. Melody and Cory in service have been professional and excellent.

Da
Review №94

Handled a recall very well... Took care of my car in a timely fashion and washed it too!!!

Da
Review №95

This was by far the best car buying experience I have ever had. Michael is the consummate professional and I was so impressed with his demeanor, knowledge, interactions and approach to the experience. No pressure at all. Negotiating was a seemless conversation not an interpersonal struggle.As a industry leader in customer experience and satisfaction in the healthcare world, I know what lends to creating the best possible experience. Michael exuded all the qualities necessary and knocked it out of the park. Lifetime loyalty!The financial part of the deal too was seamless and painless!Only bit of advice to Audi is to ensure the car detailers operate in the same vain of excellence as everyone else. That part could have been much better.

Su
Review №96

Sales team unwilling negotiate on used vehicle. Ended up walking out. Didnt feel like they really wanted to sell.

Wy
Review №97

I love my 2002 Audi S4 its always reliable and never breaks down :)

Jo
Review №98

Congratulations on achieving Audi Magna Society Elite status! It speaks to your excellence.

Cr
Review №99

Terrible customer service. No loaner vehicles available for warranty work. General lack of customer appreciation. Save yourself a bunch of money and headaches and never buy an Audi!

MR
Review №100

Found an almost new 2018 Subaru Crosstrek - just what I wanted, from USAA Car Sale Services and, after talking with Alex Cuddy, flew from Burke, Virginia to Reno, Nevada to pick it up and had a nice ride home! Many thanks to Alex for an outstanding professional service and hospitality, and to BJ. Christensen for the prompt paper work.

Information
80 Photos
100 Comments
4.5 Rating
  • Address:9190 S Virginia St, Reno, NV 89511, United States
  • Site:http://www.audirenotahoe.com/
  • Phone:+1 775-335-1335
Categories
  • Auto repair shop
  • Auto parts store
  • Audi dealer
  • Car dealer
Working hours
  • Monday:7:30am–6pm
  • Tuesday:7:30am–6pm
  • Wednesday:7:30am–6pm
  • Thursday:7:30am–6pm
  • Friday:8am–6pm
  • Saturday:Closed
  • Sunday:7:30am–6pm
Offerings
  • Oil change:Yes
Payments
  • Debit cards:Yes
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