Erin was friendly and quick to get us a service appointment for our dryer. Our service repairman, Brian was also friendly, efficient and very knowledgeable. Weve used Andys Appliance Repair multiple times for washer, dryer, and dishwasher service and would highly recommend them to anyone.

Very happy with everything. nice to have a company say and do as promised. will get there service again. thanks so much!!!

Scheduling online was fast and easy, and the regular schedule updates were an added bonus. John and Chris, our techs, were very efficient, friendly, and informative. John took the time to explain what was needed, including pictures of the failed part, and patiently explained the possible causes.A great repair experience from start to finish.

The tech showed up right in the window they said he would and he fixed my cloths washer in 10-15 minutes. It was relatively an easy repair but did involve taking the panel off and I just didnt really want to take the time. The tech also gave me some good info on my old washer to help make it last longer.

Our dishwasher has had a few issues and Andys has come out and got us back working. They seem to be honest and reliable.

Dennis was very knowledgeable and had the dishwasher back up and running in no time!

Although my washing machine was not able to be repaired/not worth it I appreciate Andys Appliance Repair so much for their professionalism not only when scheduling but mostly by the technician Dennis that came out to check things out. He was so knowledgeable and explained exactly what was wrong and options so well.

I have purchased parts through Andys and have also used their service department for repairs when I ran out of options. When other parts providers in Omaha had given me long wait times on parts, Andys has always been able to get them within days. The added bonus being their prices were better, too. I also have used a service technician once (today) and they showed up on-time, were able to diagnose and fix the issue promptly, and were very professional and communicative. Its not often that every experience had with a company is so positive, but it has been the case with Andys. Keep up the great work!

Edit:Worked with Dan after his response and he was awesome!!! He sent the technician out ASAP and they took the time to rediagnose and fix our fridge. He went out of his way to make it right. I was very happy with Dennis our repairman who took it personal and wanted to make sure we received top notch service! Thanks for going above and beyond!! Fridge and freezer are up and running!Original review:Was disappointed about a misdiagnosis and wait for parts. The misdiagnosis caused our fridge to break down again less than 60 days after repair and was told I’d have to pay another service charge to send a technician back out.See edit above for change of review.

They always provide great service. I trust them.

No one likes to spend money on repairs, but these guys (John) were always on time and very friendly. Diagnosed the problem in under 5 minutes. Once part was ordered and in, came back and fixed perfectly. Also gave a lot of good information on my model of fridge and answered all my questions.

Andys replaced the ice maker in my Samsung refrigerator per manufacturer recommendations. Was covered under warranty. Once parts were received, scheduled and completed work very fast! Very professional technician.

I have had a horrible experience with Andys Appliance Repair. They came to my house to evaluate the refrigerator six times (twice in one day) since April 5th and the issue is still not resolved. When Bill came the first time, he evaluated the refrigerator for 10 minutes and thought the issue was the temperature setting (although it has been on the same setting for 6yrs). I had to call him back 10 minutes later to tell him the refrigerator was still not dispensing water. He then thought it was the water pump, ordered a replacement, and installed it a week later and that ended up not being the issue. I suggested it may be an electrical problem and he said he didnt know but then proceeded to call LG for assistance and (according to Bill) LG recommended ordering a new main control system which was installed another week later and that was still not the issue. A new technician came out and immediately diagnosed the problem, the water filter was not staying in place each time the door was opened and was blocking the flow of water. He said there was no way to fix this. If only he had come the first time I would have only paid $99 for the service call. The problem is still not fixed and Eric, the supervisor, told me that the situation was handled properly and a lay person wouldnt understand how this works. First of all, I found this comment very insulting and condescending. I have a Masters degree so please do not talk to me like Im a fool. I have common sense in addition to being well-educated and have paid $538 thus far and the issue has not been resolved. Eric also had the nerve to tell me that we can try a new water filter tip for $25 and see if this works. This has all been a total scam and waste of time. Some of the technicians dont know what theyre doing meanwhile clients are paying the price for a guessing game!!!

Technician Carl is a very polite & professional master of his profession. Quickly diagnosed the problem & had us up & running in just a few days. Came ahead of schedule. Thoroughly explained everything to us & made sure we were satisfied with the results. Highly impressed with Carl & Andy’s Appliance Repair. We will call them again when the need arises.

Called them due to my dryer not working well. They showed me the issue, and some things I can do myself in the future to make sure this doesnt happen again. Very nice, helpful and I would recommend them highly.

Very pleased with the experience. They were professional along with good communication. I would recommend to friends and family.

Fixed the problem. Very pleasant and knowledgeable. Thanks

Andy’s responded to a Lowe’s warranty claim. Technician called the AM of the appointment, showed up and spent 10 minutes in the house. Said they couldn’t service it because it was on a pedestal.Asked if he had parts to fix it, he didn’t. So I asked why is he servicing it since he doesn’t know what’s wrong and doesn’t have parts. Responded with it being on a pedestal. Told him, to triage the unit, order parts and when he returns to service it I’ll remove it.That wasn’t acceptable. 3 Refrigerators, 3 washers, 2 dryers, 2 ovens and a microwave all with Lowe’s warranty and various technicians for various reasons. Never in my life would I expect that somebody would need a washer off a pedestal to simple diagnose a problem.Previous washer and dryer serviced on a pedestal by a single tech without issue from another vender.Andy’s techs in my opinion are ripping Lowe’s off by billing for “service” and finding reasons not to do it. Garbage service, wouldn’t recommend and will not buy any warranty if Andy’s is the vendor.

My new ice maker was having issues, so this was a warranty service call. My technician was Brad. Brad was on time, friendly and knowledgeable. He is a great asset to the company! I would use this company again without hesitation.

Bill was professional and on time. He fixed our washer in 20 minutes. Would recommend and would use again. Thanks Bill and Andy’s Appliance

My fridge was not cooling and they dispatched a technician quickly. John was professional, quickly diagnosed the issue, ordered the necessary part for repair and came back when the part arrived the following week to repair my fridge. The price was reasonable and the whole experience completely exceeded my expectations. Thank you

Andys is amazing. Had a dryer go out and was all set to spend $800 to replace it.Last minute, I decided to ask around for a better option, and had a friend recommend Andys. They were able to come to my house same day, diagnose the problem, fix it, and clean it so it wouldnt happen again, all in about an hour! They had all the parts they needed on-hand as well, no running back to the shop or having to order and wait a few days.Best of all, the cost was more than fair, saving me several hundred dollars at the least. Plus, of course, theres the year-long warranty to make sure its good for a least a year.Highly, highly recommend!

I had called to have my dishwasher repaired. The service assistant on the phone was pleasant and the repairman was prompt and empathetic.Unfortunately, my dishwasher is too old to repair but it was explained to me clearly and I was ok. Cant speak too much to quality of service as I didn’t really have a resolution but I am happy all the same with what I received.

The call, the scheduled time, the repair were all excellent. Appointment was scheduled for 9-11. He call at 8:45 and was there at 9:00. Was gone by 9:30ish. Price seemed fair, although I am not knowledgeable in that area but the convenience was worth every penny.

I cant say enough good things about this company. Great customer service and great technicians. They are honest and arent trying to sell you something you dont need. They just want to make your appliances work. Weve used them for years. They are the only appliance company we use. Ask for Carl G, he was awesome!!

Due to supply-chain issues related to COVID, I had to wait a few months for my dishwasher part. Andy’s kept me updated, and they promptly scheduled an appointment for me when they received a part. I highly recommend them!

Stay away from Andy’s. From May 2020-February 2021 we had them out over a dozen times for the same refrigerator issue. They replaced the evaporator fan (which I was told would fix the problem) and installed upside down which caused further issues for months, broke the coil when the repairman, Bill was chipping ice off instead of steaming (his steamer was either broke or he didn’t have it with him, heard both excuses) and last repair guy told me I’m putting too warm of food in the refrigerator. They borrowed my hairdryer numerous times and needed me to supply towels for their work. Finally tried another company today who actually figured out the problem. Beware as if it’s over 30 days Andy’s wants to charge you another service call and does not stand behind their work. This company is a JOKE!

Excellent service. They were quick to respond and did a thorough job repairing our refrigerator. I would definitely use them again.

When our refrigerator quit working I wasnt sure who to call. I contacted a few service providers. Andys Appliance Repair was the most responsive and accommodating. Due to COVID-19 and Whirlpool supplies, the part took longer to obtain. However, from the first Tech visit (Dennis) and up until the refrigerator was repaired, everyone at Andys Appliance Repair was very professional and communicated the status often. I would definitely use Andys for any appliance repair.

This was a great experience they answered all of my questions and did a great job fixing my oven!!

Beware of Andys Appliance. I called them to fix a broken ice maker in our fridge. They came to the house 3 different times; wasted 3 hours of my time; charged me for all kinds of parts I did not need, including a new ice maker, then refused to refund my money for the parts we did not need. We now have a shiny new, unnecessary ice maker. Their third idea (!) as to what would fix the problem worked. We asked for the cost of the unneeded ice maker back ($300+) and they refused to refund. Buyer beware, this business is out to take your money with unnecessary parts and service. If I could give them 0 stars I would. They appear to have a lot of positive reviews, but PLEASE read the negative ones before using this business and please, note the owners response to negative reviews. This is what you will get from Andys.

We were having issues with our oven heating properly. The technician showed up on time (a bit early even, which he called beforehand to ensure was ok), and had the issue resolved within the hour. The price was exactly what we were quoted and the service was quick and professional. Would absolutely recommend this company and will be using them in the future for any issues we have!

The technician that came out to repair our refrigerator was very knowledgeable about the model we had. Explained very clearly what all was wrong and what the total cost would be to repair the problem. We will use this company anytime we need an appliance serviced or repaired.

If you own a GE appliance this company does not have the computers that will diagnose the issue. GE has technicians that are equipped with computers that can diagnose the issue up to the second and can provide software updates to the GE appliance.I called Andys Appliance since I had used them in the past for another appliance that went on the fritz and was pleased with their service. When I called them since our GE refrigerator was running constantly ever since we remodeled the kitchen. One of the master technicians showed up and said that nothing was wrong with the unit and it was a linear compressor so it normally runs all the time after he took off the service panel and looked at it. He said that after moving it around it probably knocked something loose. This didnt sit well with me and I contacted GE. Per their website it states: As of January 1994, all GE Appliances branded refrigerators moved from a rotary compressor to a reciprocating compressors. Additionally, none of our refrigerators use linear (inverter) compressors. I was upset. I contacted GE and had one of their technicians come out and hook up their computer to diagnose issue. They diagnosed the fan in the fridge was going bad and also needed a software update. After the GE technician left I contacted Andys and told them I would like a refund of the service call since they were not able to provide proper service. I talked to Dan, an operations manager. He was going to look into what happened and get back to me. I was upset that he couldnt help me right then and there. A few days later Dan called me back saying that they did everything they could have done from the blogs that GE had given them and said that GE does not let them access to their computer system so they have to go different ways to get job done. Dan said that they would not refund the service call even though I pointed out that his technician completely lied to me about the type of compressor I had and couldnt fix my refrigerator due to GE not letting them have access to their computer system. Dan said that he would give us a credit that could be used for another service call and that was it. I told him that I would be posting my experience with him on social media and accepting the credit. This is when Dan became completely agitated. He then came back with How about I give you a full refund and you NEVER call us again? I agreed to the terms. He then said I just really love social media. I replied that I completely agree with him. His response snapped back at me was I BET YOU DO! He was quick to get me off the phone since I didnt have my credit card handy to have him initiate the refund. I made sure I kept in on the phone so I wouldnt have to deal with his unprofessionalism. It seems from previous reviews on here as well as BBB complaints must be written by Operations Manager Dan. Is it good business to tell people that are the reason you have a job to tell them to Never call us again?

As always, Andy’s appliance tech did a great job! Glad to have my washer back!

Fridge/freezer stopped working. Andy’s had the quickest response to get a technician to the house. Bill was knowledgeable and thorough; very polite.

We have had to use Andys twice in the last month when our dishwasher lines froze and our washing machine broke down. They were very fast with a service call. When the part for our washing machine was going to be 2-3 months on back-order, they scoured the country to find a part in just 2 weeks!

My dishwasher was fixed quickly and correctly. Everyone was courteous and professional. The tech was super knowledgeable. He arrived wearing a mask and booties which was greatly relaxing. I highly recommend Andy’s.

Really was impressed.The gang knew their stuff, had my part , and were very gracious.

Very professional and efficient. The process of calling for an appointment, the person to come out and look at my dryer, and then the time of setting up an appointment to replace the parts were all timely done.

I am very satisfied with the work done by Andys appliance repair. The got to my place early, they got the work done, and Im satisfied with the work done. My only issue (and it is a tiny one) is that the price was a smidge high. Having said that, I would use them again in a heartbeat for work that I wanted done quickly and correctly. Great job!

My tech was on time!! Dealt with my issue fixed it! Dog friendly!! Very respectful of the Covid virus! I would use Andy’s again because of my great experience with this tech!

He came on time.....went right to the task at hand....told me his findings and cost. Said hed order the part and the office called when the part was in. Returned on time and fixed my clothes dryer. Very efficient and nice! Cost was very reasonable, too! Plus, he left everything nice and clean, the way he found it when he arrived.

Ice Maker was not making ice. Andy’s had to come out twice to resolve the issue, but resolve it they did. They came highly recommended, and I would continue to highly recommend them. I liked their perseverance, their honesty, their professionalism. As their logo says, “We’ve Got You Covered,” yes they do. They delivered. They are a first rate company that I would highly recommend. Thank you Andy’s. Glad I found you. You are now my “go to” guys for future appliance repair. John

John was fantastic! Such a great service experience. We will definitely call them for future repairs, and will absolutely recommend.

Refrigerator has an unknown odor. Determined it was not the fridge but the fan on the fridge was picking up the smell from an unknown area. Very nice man, I will call Andys out again.

Easily the WORST business I have ever worked with. Paid for my washer repair upfront, 8 weeks later still not fixed. Super rude, super disrespectful. Wish I could give 0 stars.

I needed a crazy expensive replacement ice maker which was on back order. Andys kept me informed about the status of the part as they got updates from the manufacturer. We always call Andys for our appliance repairs and we will continue.

We had our range and dishwasher stop working in the same week. I called and made an appointment for a technician to come out within a couple of days. Jeremy showed up at the time he said he would. He diagnosed our problems and gave me estimates of how much it was going to cost to repair. He was straightforward with me and very professional! I will recommend to others. Thanks!

Love Andy’s Appliance Repair. Will never use anyone else. From the initial interaction with the customer service rep to when the technician arrived, all great service. Dennis is excellent. Prompt, polite, knowledgeable! Great value for your money too!

I just needed a part but they were so friendly and helpful in helping me. The parts arrived quickly. One part was wrong but that is because of the way I describe what I needed. When I called, they were happy to take it back and even suggested another place where I might obtain the needed part.

These guys are the best. On time, solved all the issues. No worrys...I highly recommend...

Person was on time. Gave honest answers as to problem and possible solution. Getting a new washer.

Dennis the service technician was very communicative and efficient. Awesome service!

Andys is my go-to for appliance repair. I have heard horror stories about other repair places where the technician is literally watching a YouTube video of how to fix an item when they come to service. You will not find that at Andys....their technicians know what they are doing.

We’ve been Andy’s customers for years! Their service is always great and anything they repair for us stays in great working condition. We appreciate their honesty and professionalism. Theyre also priced competitively. Andy’s is our go-to place for parts and repairs! Highly recommended!!

He was very prompt & fixed the problem fast. Also he found another issue that would have caused future issues that are now taken care of. Very pleased with the service & price.

Efficient scheduling process. Appreciate the narrowing of the window the day before service scheduled so you dont have to wait at home for 4 hours for the service each to arrive. Professional, knowledgeable. Courteous.

Our technician that came out was very honest and knowledgeable! He could have put a part in that we thought was the issue but instead was very honest and told us he truly felt it was another part and recommended we start with that one first. He said we could replace the other part later if this did not resolve the issue! So far so good he was correct in his opinion!

The technician arrived on time and did a very efficient and complete job. We were completely satisfied.

The technician was friendly and gave me tips to avoid the problem in the future.They were prompt and efficient.Stacy

My GE washer wouldnt run properly. Was stuck in drain mode. I couldnt get it to shut off so I called Andys. Carl Gomez responded and after he looked over the washer and I explained what happened he explained to me how to properly operate the machine and to be patient with it and not go pressing buttons all over the place. He explained that patience was the key. Works fine now. Thank you Carl and thank you Andys !!

Honest company had a simple fix they told me over phone instead of charging me to come fix

Great service and affordable repairs. He did great at explaining the problem and showing me what needed fixed.

I highly recommend Andys Appliance Repair! Carl, our repairman, was fantastic! He was extremely knowledgable and gave us a true understanding for repairing our dryer instead of replacing it. I had done research on replacement costs and completely agreed with his recommendation to repair the unit. Carl was a joy to work with and share plenty of laughs with during the repair. Give Andys a call for your next repair need.

I needed my dryer fixed and I only had a few days to get it done. When I called Andy’s they ask me over the phone for Model and Serial #s. I later learned that it was so they could bring a few appropriate parts.It didn’t take long to give me a bid and I was told that the price of the service call would be applied to the repair. Thirty minutes later it was fixed, the area was left spotless, and he was gone.I would recommend this company to anyone needing appliance repair.

Very quick Service. Knew what parts to order and got them within 5 days. Cant go wrong.

We called when our oven broke and they sent someone out the next day. They found they had to order a part, but were very responsive and kept us in the loop the entire time. Once the part was ready, installation was quick. We never had to ask for status update and the work was great.

Easy scheduling, polite and professional technician, on-time (in a blizzard), fixed my problem. Will definitely refer to Andy’s and use Andy’s again.

Ive used Andys twice. now and both times the service was excellent in every way. I trust them and recommend them very highly.

Very Pleased - Dennis the technician knew exactly what he was doing, got our noisy washer fixed and was very professional. Thanks so much.

Great service and follow up. Professional and on time. Hope I dont need appliance repairs anytime soon but will call Andys again if needed.

We have been using Andys for 25 years for all of our appliance repair needs. We always get professional service with honest answers. I wouldnt even think of calling someone else!

Great experience, as always! Bill gave us his expert advice about what we should do, given the age of our washer and some things that were beginning to fail on it. Were going to look at buying a new one rather than fix the issues with the current one. But, if we change our mind and elect to get this one repaired, the trip charge is good for 30 days, so we wont get charged a second time if he comes back out. Keep treating us well, and well keep coming back! Thanks!

Very good people to deal with from the initial call to the repairman that shows up. My repairman was Brad and we have dealt with him a couple of times. Always professional and personable and knows what he is doing. Andy’s kept us updated on parts order status as well as when they were to show up. Highly recommend and will use them in the future.

Made a call to inquire about a hard to find part and they were able to track one down and had it sent directly to me. Very pleased with the awesome service and my family was happy to have our microwave up and running again. Thanks Andy’s!

I was thrilled with everything from the phone conversation to the service I received. If I had to say there is a complaint, I would say that I have tried numerous times to receive a copy of the original service call invoice and have yet to receive it. Even though they had to come out a couple of times through no fault of their‘s,They did not charge me for an additional come back. I truly recommend this company as well as their servicemen and if I ever need service again on an appliance I will call them for sure

Had two different companies out due to warranty on the exact same fridge. First company came in shook hands. Introduced themselves. Handed a business card and put booties on. Explained the process and had the part on the truck. I couldnt tell you the employees name. Nor did he take shes off or wear booties. Part not on truck has to order and return. Although problem seemed to be fixed the experience was way better with the other appliance company.

I will start by saying that Andys Appliance deserves Zero stars but it wont let me.I had a refrigerator that wasnt cooling so i called Andys. The tech showed up with a standard tool kit and preceded to the kitchen. He opened the door shot a couple of temps. with his temp gun and then talked on the phone for about 20 min. At no point did he take anything apart or perform and physical diagnostics. Once he was off the phone he said it would be $1200-$1600 dollars and that i owed him $99 for the call.I was clearly furious. After a couple youtube videos I ordered about $30 worth of parts from amazon. Once they arrived Installed them in about an hour and the refrigerator is cooling again.Andys is a rip off, scam artist company that plan to leave negative reviews on every forum that I can find.

Great service and fast response, had my dryer back up and running in less than an hour.

The repair guy was very professional and knowledgeable about what was going on with my washer. I thought it would take days to fix and alot of money. To my surprise he had it fixed in less then an hour and didnt cost much. I will use this company again and will tell family and friends about the company.

The tech was very polite and knowledgeable of the repair. He had parts overnight and installed within 48 hours. I would recommend to all my family and friends.

Ive used Andys for service twice in the last 2 months. Theyve always been very responsive and proactive about scheduling. The technicians are punctual and polite. They always explain the whole situation and what needs to be done, and offer details that will help me prevent issues in the future.

They gave me a detailed quote before the repairman came. They let me know when he would be coming and he was right on time. The follow up appointment to finish the repair was exactly the same. He had it fixed in a very short time. I would highly recommend.

It was a great experience

Our experience was excellent. Great communication and timeliness. Our tech was extremely helpful and informative. I would use Andys again in a heartbeat.

You were a little too punctual. I was expecting you after 12, got home a little after 12 and you were gone.I wanted the exhaust replaced because the aluminum had been damaged. Also wanted the lint trap checked to see if I had damaged it when I cleaned the lint. Took out more screws than needed, and may have over tightened them, possibly leaving gaps. I dont know if that can cause a problem. Thats the problem with DIY. But I found the lint trap was really clogged. Seems to work okay, and drys more quickly, so I dont seem to have broken anything.I cant move the units anymore, so I needed someone to do the work.Thanks. I am happy.

After an insurance runaround and manufacturer’s call, Andy’s was terrific in getting my LG fridge back up and running. So appreciative of their communication and professionalism. I’ll call them again with home appliance concerns!!

Andys service personnel are always courteous and professional. I always feel Im getting an honest evaluation and there is no pressure to get a repair done. Prices are reasonable too.

Refrigerator issues. Called Andy’s a appliance and they sent someone out. They were honest and knowledgeable about fixing a 15 year oldRefrigerator.I will use them again for any appliance that needs repair. I am very picky about who I choose when it comes to repairs, and Andy’s is aCompany I will use again.

John was knowledgeable, and did a great job with our washer repair.

The initial phone call to schedule an appointment was easy. They came when they said they would and gave me good advice and recommendations on my broken washing machine. Very helpful and professional.

Very courteous technician. Repairs were handled quickly.

Andy’s did a great job. The two gentlemen that came to the house were very professional, friendly, and corona safe. I highly recommend them!!!

Carl, the technician was very professional and resolved our problem with our washer. Will definitely call Andys the next time I need a repairman.

They were quick to diagnose the problem, give us options and were in and out in less than 30 minutes for the repair.

The technician was wonderful, professional and knowledgeable! The office staff is also very professional and I love their scheduling and confirmation system. Best appliance repair company I’ve ever had!!

Have used Andys repair several times. They show up when they say and are able to handle the repair work.

My repairman was on time and very informative about what the problem was and how it was being repaired. Very professional and worked with efficiency. Very satisfied.

Very friendly and fast! I ordered a part over the phone and it was in my mailbox the next day. Very helpful.