Just got this 41 DJ 10p from VANESSA and waiting for another rolex as well.I didnt have much hope as I walked in and told Vanessa what I wanted but.. it didnt take long as I expected. And was worth the wait.I would highly recommend Wempe to those who seek for certain rolex models which are not that easy to get your hands on.And Vanessa was absolutely the best. Looking forward to my next call. Thank you Wempe!

I had a great experience visiting today. As soon as my wife and I walked in we were greeted warmly by Emily Ji. I expressed my interest in looking for a casual stainless steel watch, but wasn’t sure what model would be best for me and my lifestyle.Although there was none available to purchase that day, Emily was able to guide me through the different models that are available in stainless steel, and educate me on the different functions and specifications.Emily was very patient with me and all my questions. She even allowed me to try on a variety of display models, so that I could experience how different case sizes would look and feel on my wrist.I’m looking forward to my next visit and working with Emily again in the future!Thanks!

I really enjoy shopping at Wempe and Jules is my favorite sales professional.He is a very friendly and knowledgeable person.I bought my first Rolex there (OP 39 mm )2 years ago and went back a couple months ago to buy a Submariner for my 18th wedding anniversary.Jules remembered me right away even the conversation we had back then about Turkey.Unfortunately they didn’t have the watch and asked me to be patient but I still left the store with a smile on my face.

I don’t normally write reviews but I had such a great experience at The Rolex Wempe boutique. I usually work with Jules who is fantastic to work with he is incredibly friendly and knowledgeable. The whole staff doesn’t just treat me as another customer they treat me as if I am a member of the Wempe family. Every time I visit I am offered a bottle of water and the opportunity to discuss the new Rolex novelties. I highly recommend shopping at WEMPE.

It was an honor and pleasure to meet the Rolex family at Wempe. Such an amazing place. The service and vibe at the boutique are unlike any of the other boutiques I have visited. Everyone is so kind, friendly and hospitable. I felt so comfortable and had a great time discussing watches and trends with Donald. He has an immense reservoir of knowledge and experience with Rolex. I could have spent hours just having a great time talking to him. I look forward to making all my Rolex purchases from Wempe. Absolutely the best Rolex boutique in NYC.

Alexander the general manager is a phenomenal person! We were able to share our dream of attaining a GMT Master II for our wedding in 2022. My fiance was absolutely delighted and I was just blown back by how beautiful the watch looked! I truly cant wait to open up the watch and wear it on my wrist! Thank you Alexander, for giving us the opportunity to by such a beautiful piece!

Had a great experience with Krystal at this location. Krystal was very professional and patient with me (buying my first Rolex I was a little anxious). Loved their service and will recommend to anyone looking to buy a Rolex. Will be back for more pieces!

Within a month, I was back at the boutique, but this time to get a gift for my dad. I had the pleasure of working with Donald again. He is the most genuine person I have ever met. He is just an incredible human being. He remembered our conversations from my last visit and was genuinely so happy to see me again. He helped me pick out a watch for my dad and gift wrapped it himself with such exquisiteness. He used gold colored wrapping paper and topped it off with a ribbon with a double bow design. Absolutely beautiful! On top of that, he put it in a matching gold colored bag. The presentation was just amazing! Also, a special thanks to Martina, the manager. She remembered me from my last visit and came over to greet me. During the conversation when she found out that I am here to get my dad a gift her eyes lit up. She was so thrilled and excited about how happy he would be and that it is going to be such a memorable gift. She wished him well and made the visit even more hospitable. Another great experience and all thanks to the wonderful, genuine and dedicated people there.

Krystal Wu is a rare person who is consultative, helpful, patient, and really bold on making recommendations based off of what youre looking for. I couldnt have asked for a better experience from any Rolex dealer. The Wempe location is the best of the best compared to all the other locations. She was very proactive with reaching out when my watch had arrived and even took the time to go over everything in full details after the purchase was completed. I was extremely lucky and blessed to work directly with Krystal Wu. Ask for Krystal Wu and you wont regret it. I promise you that!

Got a call for a sub and went and purchase few days later. Excellent service. Martina was great took my details and explained the process to come and purchase. The SA there was great too explained the watch workings well.

Hi I am writing this review to talk about my first experience at a Wempes Rolex Boutique. I was greeted by a gentleman named Jules. Jules was very knowledgeable on all the Rolex models.He helped me find something that works with my big wrist . The entire experience was very warm and welcoming. The entire team made me feel like family.However the watch I liked was in great demand and was told I would be placed on a waiting list for the watch. After a short time, I received a call from Jules informing me that he had received a piece that I was looking for!!I really thought I did not have a chance to get the watch because I have never done business with an authorized retailer before.I HIGHLY recommend Rolex Boutique Wempe and Jules!!I cant wait to buy my next Rolex from them!

Thank you Daniela and Martina! What amazing experiences... feels like winning the horologic lottery! Highly recommend to anyone who wants to experience first class treatment. Nothing beats a Rolex, and it really starts with the buying experience. Truly the best place to purchase your Rolex, bar none. Thank you once again.

Finally got my Rolex from here. Sales associate was very nice and diligent.

I arrived at Wempe and was immediately greeted by Tony L. He was an absolute pleasure to deal with. Unfortunately he did not have the Rolex piece that I wanted to purchase for my fathers 70th birthday in August. It did not however deter Tony from being extremely professional and courteous. I will definitely be back to do business with him in the very near future. I highly recommend seeing Tony for all your watch needs.

Amazing service by the one and only Jules at this Rolex store!! I was able to get a great watch for my dad recently. Have to say that Jules was able to walk me through a couple of options and provided great insight, which made by decision easier (and Dad loved it!). You can tell that Jules is passionate about the watches and awesome at this job (i.e. not pushy at all!). Fortunately for me, Jules is helping me pick out another piece for another family member. If you ever visit this boutique, ASK FOR JULES!!! Great service! thank you!

Words cannot do justice to describe the experience I had at the Rolex boutique. The ambiance and the environment were breathtaking. The hospitality Donald and Martina provided was one I had never experienced prior. They made me feel so welcomed and at home. From the conversations we had about our holiday trips, all the way to the different timepieces and their functionalities. It was extremely informative, I walked out with knowledge as well as an experience that will never be forgotten.

Very pleasant shopping experience. Wanda provided honest, excellent service. Definitely recommend this location. Hope to be back soon.

I have been working with Daniela Appiah for over a year now. She is always very welcoming to have a conversation on not only about watches but even just life in general. I feel like my wife and I have found a friend at this store.Even if I just drop by to say hello, its never awkward as she does a great job of taking time out of her day to chat.She has helped with retirement gifts for my parents and in-laws as well as special occasion purchases. Nothing ever feels forced. I would recommend any of my friends to get a conversation started if they wanted to start looking at Rolex watches.

I’m looking for a Rolex watch, and this is the first time I’m dealing business with this store. I heard and know Wempe jewerly was in business for a long time. So, I want to see and experience myself.When I walked into the store. The staff was friendly. The store was clean and feel cozy. I was greeting by salesperson Sabrina, I told her the model I’m interested looking for, and she was knowledge about the model. She informed me the model wasn’t available at this time. She also informed me that if one come into the store in the future, and she will call me.I received a phone call from Sabrina approximately 7 weeks later. She informed me the watch I’m interested is available in the store.I went to the store right away and purchased the watch.My experience with this store was great. I just want to say thank you to Sabrina for herProfessionalism and knowledge. Also her effort to getting me my dream watch. I’m walking out the store with a big smile on my face.

Seldom do we find a reason to celebrate in this gloomy pandemic we are going through. After a difficult time, my friend wanted to commemorate reaching his milestone with buying his first Rolex. I couldn’t think of a better person to take him to than Donald. We stopped by the Boutique to pick up his timepiece and he was just blown away by the experience. Donald is so welcoming, personable and just has a special way with clients. My friend was genuinely exuberant from getting his first Rolex that it rubbed off on me and I decided to surprise my wife with a Rolex too. Donald gift wrapped it in such an expert and beautiful manner that it reflects the quality a Rolex is known for. While at the Boutique, Martina came to greet us as well. She is the personification of a true leader. I was just mesmerized. She greeted and checked up on all the clients. She even carried a chair from the back of the boutique to the front for a group of clients that came in. This may seem as an insignificant act, but to someone that knows leadership, this is a telltale sign of how great she is. It reminds me of a quote by Sheri Dew, “True leaders understand that leadership is not about them but about those they serve. It is not about exalting themselves but about lifting others.” This is the exact reason why this Boutique stands out amongst the rest. Martina’s leadership creates an atmosphere that uplifts the clients and makes them feel comfortable and special. No wonder why this is my favorite place to buy Rolex. Thank you Donald. Thank you Martina. I look forward to being a client for years to come. You guys are amazing and deserve the utmost recognition for your dedication to the Brand and to the clients.

Came in looking for a few specific watches and was helped by Sabrina. She went the extra mile and gave me the breakdown on the pieces and after a few months I got the call on the piece I was looking for. The boutique is beautiful and the customer service from Sabrina and the other associates is excellent! Can’t recommend them enough and will definitely be back here in the near future for my next pieces! They also had several safety precautions due to COVID which was great to see.

Great experience at Wempe! Lyndon was very helpful and informative! Looking forward to visiting again

Thank you, Alexander from Wempe Jewelers, located in the heart of Manhattan for his assistance. Alexander was gracious to call about helping me try to acquire a Rolex watch for a special occasion. He has the knowledge about Rolex and the current details on acquiring a Rolex steel sports watch. I am looking forward to acquiring a Rolex from Alexander for my son’s college graduation gift when these sought-after sports watches become available. I appreciated our discussion and Alexander’s expertise I highly recommend Alexander at Wempe Jewelers for all your watch needs.Patrick

After owning a few watches from other brands I tried on a Rolex and my perception of what makes a great watch was forever changed. No other watch brand comes even close to the feel of a Rolex. It’s something you need feel on your hand to truly appreciate.

The mechanism Clockwork of reality. The best store to purchase any watch that you desire. Exquisite presentation sophistication at its highest, they make the experience of dealing with them extremely respectful. Every single dollar is appreciated or that you might think of spending in this store. Their motivation is to the highest standard, its simply divine two listen to the intricate. Details of how one of the breathtaking , jewelry is manufactured to precision it uniqueness lies in the intricate details. That requires a repertorio explanation of how each diamond is set two unique specification each instant that makes. That jewelry or watch special. The most informative information a consumer can ask for when purchasing a jewelry item or a watch. The sale representatives are outstanding.

I was in New York for a business trip and my hotel was near the Wempe 5th Avenue store. So, I decided to take a look. Vanessa greeted me and offered help. I told her that I’m looking for a popular watch that the store probably does not have. Vanessa worked tirelessly with me during the wait period and boy did she deliver. I got my watch and I’m loving it. Honestly the only problem with a Rolex watch is that you can’t just have one of them. So, again I’m back on the waiting list for my next watch. Vanessa you are most professional and courteous I look forward my next purchase.

Called to ask a question about purchasing a Rolex bracelet and given I was planning on pairing it another Rolex, Donald (who informed he he’s been selling Rolex’s for 32 years) immediately began to be dismissive, classic NYC arrogance that people forget they work in retail just because the sell the best marketed Watch (not finest timepiece by any stretch). He then just hung up. Amazing given he has no idea who I might be or my connection to Rolex corporate. There are better more welcoming places to buy a Rolex than 5th av for sure! Icy success Ronald on another 32 years in retail!

Dropped off my watch to get fixed 2 months ago (july) but I never received any calls from wempe so I decided to call Rolex service to find out the status. To my surprise ROLEX SERVICE told me wempe picked up my watch first week of September 8th. Its almost end of September, I am furious the fact that Wempe never notified me at all!!.Updated: Alexander took care of the issue professionally. And was able to pick up my watch today. Thank you.

Went in today with my pregnant wife to take a gander at a couple Rolex models, unfortunately there wasn’t a plethora of watches available but the hospitality alone made the trip worth it. The general manager Alexander Santore was extremely hospitable, and was took the time to really get to know us. My wife and I really appreciated the hospitality and professionalism.

This has to be hands down the best Rolex boutique in the world. The staff here make you feel like family (especially Jules, the OG who’s been there for decades). I’ve bought multiple Rolexes from them and gotten the exact watch I wanted every single time in the most joyful experience possible. The staff embody the values of the company and they instill loyalty in their clientele. I’ve brought all my friends and family who were considering new watches here and they all became loyal Rolex owners. 10/10. Can’t wait to go back for my next time piece.

Truly 5 star service. I was looking for a watch that I knew wasn’t going to be available right away and I was dreading the dismissive behavior that I had experienced at other boutiques. Fortunately, that was not the case at all at Rolex Wempe. The entire team was completely welcoming and professional from start to finish. Amy placed my order on the waiting list and her colleague Barnaby assisted me when the watch arrived. It was an exceptional experience and I’m thankful to have found a boutique I can trust. Highly recommend!

Fantastic service and selection. I have been a repeat customer at Wempe Rolex for decades. Barnaby, Maria (now retired) are the best.Ignore the negative reviews. They are probably from the kind of folk that expect that they should go to the front of a queue they have never been on before.Keep up the good work!

Very nice people, great service.Very good following state guidelines and protocol regarding Covid-19.Stay save, stay healthy!!

I have been shopping at the boutique for the past four years and always had a great experience!The assistant manager there, Martina has always been super professional, and honestly given me the best customer service anywhere in the world.I bought watches for myself, for family members and referred friends who also were treated in the best way.Thank you for making me feel so welcome.

Blonde hair asian lady extremely rude.. never acknowledged me and my friends upon entering the store, and the one watch I asked she straight up said “you wont get it” lol

With delightful weather on the horizon and the city coming back to life, I felt there was no better time to expose my protege and close friend on how I reward myself for persevering through difficult times or reaching major milestones in life. But first, there was an important lesson that I needed to share with him.Buying a Rolex is more than making an exquisite purchase, but rather it is more of an experience/journey to obtain a timepiece that will serve as a reminder for the rest of your life. In my opinion, I felt it was essential for him to understand how he should view the buying process.  You don’t simply just walk in and demand or expect to get the watch you want. It doesn’t work like that. For certain watches, supply is very limited and the demand is very high. You need to be genuine, treat people as equals and just plain be a decent human being to everyone. From the doorman all the way to the manager. We are all human beings with our unique traits and qualities. Your success or net worth does not make you any better than them. You eat, breathe and sleep just the same way they do. So don’t inflate your ego or feel entitled. Always be kind, calm and collected and you will see how that attitude would be reciprocated back to you and make life a lot more pleasant.To demonstrate, I took him to my favorite Rolex boutique and to my favorite person to purchase Rolex through. From all the boutiques I’ve been to, no one has been better than Donald. I have had the pleasure of making most of my Rolex purchases with him. He is such an amazing human being. He is genuine, caring, attentive and overall a great guy. He listens, advises, educates and spends his time with his clients. There is something unique about this boutique where these traits are propagated throughout all the staff that I have had the pleasure of interacting with. No doubt this stems from having great management and a very healthy work environment. Martina is a prime example of that. She leads by example and has shown on every visit how she maintains such a professionally courteous and respectful environment at the boutique. All the staff are so helpful to each other and so kind to offer any assistance to all the clients. When at the boutique, the friendly vibe permeates throughout the place and leaves you feeling relaxed and tranquil.While there, feeling that my friend had understood the lesson I tried to pass down to him and seeing him interact with everyone with dignity and respect, I decided to gift him his first Rolex. He was left speechless and by making this moment even more memorable this lesson will be engraved in him for the rest of his life. In my opinion, that is money well spent and an investment worth making.

Don’t go here ever they are liars. Went there for the launch of the new Daytona about 5 years ago in May stood next to my friend who brought me as his guest since he buys a lot of watches. Put my name down for the panda Daytona with Donald guy with frosted tips and he said about 6 months to a year. My buddy got his few months after and when I called up they told me since I never bought from them I’m not on the list at all. I was like I was with your big customer and that’s what Donald said to me and they said sorry you’ll never get one from us. I told them that was horrible that he would lie to my face and waste my time. Skip this place, when I called and asked to speak the manager they hung up on me.Update: they responded and called me Vivek in their generic response, glad to see they think all Indian people are called Vivek. Thanks guys for showing you care.

I had heard many great things about the service and quality administered by the staff here to the clientele from a good friend of mine. In no means did they fall short in any way. Donald was very helpful in going over in details the mastery and characteristics between each selected time piece i was interested in. Staff was very polite and welcoming, ensured we were all comfortable. A great experience, I definitely will be returning back

There are many high-end boutiques that sell watches in the city, and Ive been to them all - but this is the one you want to go to. I cant say enough about Jules, Alex, Barnaby, and the team. Whether I was in the market to buy something, or just passing through - they treated me like I was a valued, important customer from day 1. Thank you so, so much.

I had a nice buying experience with Sabrina. She was very welcoming, personable, and really took her time with me during the process. I will be back for sure for my next piece.

I would like to give a shout-out to Amy who sold my family the first rolex watch in 2017. Been consistently working with her the past few years and the experience was always sincere and amazing. Will definitely be coming back if their inventory increases!

Wanda at the Wempe Boutique has been incredibly helpful, even during these troubled times. I had such a great experience and I highly recommend them if you are looking to buy a Rolex.

Amazing experience. Highly recommend. Came in with little experience in the world of watches and was well taken care of by Jules and some of the other associates at the boutique (Alex and Barnaby). He’s very accommodating, always available to answer questions, and certainly passionate about his craft. 5 stars!

The rudest staff of all time. I will not buy a Rolex because of how unfriendly, unhelpful, and unprofessional the lady in the front was. So obnoxious. I saw her judge and make snarky comments at everyone who entered.

Donald was a pleasure to speak with!Thanks for answering all my questions and for being so professional!Looking forward to picking up my green box real soon!Thanks again. The best experience I have had so far dealing with rolex!You made me a believer and I cant wait to see you real soon!Thanks again Mr Steele- Jeeto

As a long-term customer, I am happy and satisfied with all the purchases I made with Krystal Wu. She is extremely knowledgeable and professional and also takes great care of her customers.

Spoke to Alexander Today, Highly Professional and Top Notch Experience, walked me through the whole process! Thanks!

Stopped into the store one day just to wondow shop and they ended having a watch my dad was looking for. Bought one that day and the customer service from Sabrina Zhou was world class. Ended putting a request in for a watch for myself that I was originally looking for and got a call for that watch a few months after. Sooooo happy I decided to walk into this store! You’ve earned a loyal customer!

My experience with the Wempe Rolex Boutique in New York City has been extremely positive. Martina the Assistant Manager has been very helpful in getting me exactly the watches I have wanted. I have greatly enjoyed the watches I have purchased through her and my wife, daughters-in-law, and sons were thrilled by the watches I bought through Martina and gave to them. I recommend the store and Martina with no reservation.

My husband and I had a great experience last weekend browsing the inventory with Jules. Unfortunately they did not have any of the new 36mm silver dial oyster perpetuals, but he took the time to let me try on a beautiful silver datejust 36mm- to make sure I liked the size. He was very accommodating and even checked in the back before we left. I look forward to coming back and hopefully purchasing a piece for my collection, from him. Thanks again for the top notch service.

Rolex Wempe on 5th Avenue gave us exceptional service. We were served by Amy during our first purchase. We were looking for a very rare model for our second purchase, she relentlessly worked with us to find the watch we need and delivered to her promise. She was super patient with us, kept us informed during our waiting period. Honestly her service is rare and hard to find these days. I wish we can give more than 5 stars, that’s how much we loved our experience with Amy and the full experience during both purchases!! Keep up the good work!!

The worst sales Krystal ever. She scanned on clients appearances first, then told clients the watch you interested has five years wait list.She told clients that certain models of popular watches are only served for loyal clients who spend $200K in the boutique annually.As a result, when I return back to Rolex headquarter Genève next trip, I will speak about this shop and her interactions with them. I would say, because of Krystal, I would not consider to spend any money in this location.

Jules is my main dealer there and is the nicest guy youd want to buy a Rolex from. Hes honest, friendly, always makes time to chat and keeps you in mind for the watches that are available you might like. The entire team treats me very well every time I visit - thanks again to Jules, Alex, Martina, Donald, Barnaby, Krystal for being good to me.

Very cool to see the Rolex corporate location in such an iconic location of NYC. The people here were just as nice as I expected. Lots and lots of two tone Datejusts in stock, both mens and womens, yellow and rose gold.

There are many high-end boutiques that sell watches in the city, and Ive been to them all - but this is the one you want to go to... I was looking for a watch that I knew was not going to be available right away and I was dreading the dismissive behavior that I had experienced at other boutiques. Fortunately, that was not the case at Tourneau Rolex boutique. I cannot say enough about Kyron, and the team. Kyron went the extra mile and gave me the breakdown on the pieces and after a few months I got the call on the piece I was looking for. As expected, Kyron provided Rolex service. Top of the line. Pleasant and helpful. It was an exceptional experience, and I am thankful to have found a boutique I can trust. Cannot recommend them enough and will be back in the near future for my next pieces!

Very good reception (Christmas 2018 and 2019). Several steel pieces available. Thank you very much. Rachel F

My experience with the Wempe Rolex Boutique in New York City has been extremely positive. Martina the Assistant Manager has been very helpful in getting me exactly the watches I have wanted. I came with my mother and younger brother, both really impressed by Martina’s professionalism and courtesy. As always one Rolex is not enough lol, in waiting list for my next purchase😊.Thank You Martina again.BestMd Faisal Hossain

Krystal Wu has been amazing! My sister, mom and I have all made purchases through her at this location. Her customer service skills are top notch and consultative style has made our shopping experience wonderful. I purchased another timepiece for my husband last week for a special occasion and he could not be more thrilled! Thank you! My family and I will be life-long clients of this store and of Krystal.

Awesome customer service and very knowledgeable associates! I bought a Datejust at the Rolex boutique and they treated me as if I was buying a platinum Daytona! Wanda was personable and friendly and I felt right at home. I will be looking to Wempe for my future Rolex purchases. Thanks a lot!! 😎

I met the sales associate Daniela appiah at the boutique yesterday. amazing knowledge in watches and so warm to the customers. She took time out to explain about the pieces I was interested In. Really recommend meeting her to know more about Rolex watches. Big shout out! Thank you @daniela aapiah.-Anand Doshi.I went in again today to collect my timepiece and I must say Daniella - extremely professional, knowledgeable, courteous . She took very good care of us as customers by accommodating all of my family including my pups at the store with water, chairs etc. for everyone . She was very patient as it took us an extra time to get our payment processed due to a credit card issue. She is a very pleasantsales lady. I recommend her highly. I would call her dream fulfiller! :)Thank you Daniela! Guys surely reach out to her!-Anand Doshi.

Had a terrible time here. Looking to treat myself for my birthday and the woman was very dismissive. I was at Watches of Switzerland Soho the week before and had such a great experience, bought a Grand Seiko, and was ready to buy my first Rolex this week. I came here to see the selection and was so deflated when the rep treated me like I was in the “before” scene in Pretty Woman. I can’t even tell you her name because she never introduced herself - that was the level of respect I was given. My boyfriend (an avid collector and all around watch nerd) then wanted to put himself on a list for a few sought-after pieces and the woman condescendingly explained to him that he had to have a relationship there first - a relationship she had shown no interest in building. I won’t apologize that we’re travelers and New York is a relatively new home for us, so no, we don’t have a history at that shop. I’ll be taking my business to Watches of Switzerland and making that our New York destination and creating a purchase history with them instead.

I first came here 5-6 years ago and had an absolutely first rate experience. As is probably true for many people, I would not say I feel that relaxed in luxury boutiques but Jules and the other staff made me feel completely welcome and the whole experience was top notch.That was a different time though, one where you could walk into a Rolex store and buy whatever watch took your fancy. Having heard many horror stories of how average Rolex end clients get treated these days I was a little nervous coming back looking to buy the updated model of my original purchase. More fool me though, I once again had an excellent experience.Who knows if Rolex will have sent them enough watches such that youll be able to buy what your looking for, either way though I would highly recommend a visit here.

Jules and Alex provided me with top-notch, exceptional service! Couldnt have asked for a more pleasant, fun and friendly experience to buy a wonderful timepiece. Thank you!

Great service on my visit. Needed a quick adjustment after service hours, and sales associate was more than happy to oblige, even though I bought elsewhere. Thanks!

Rolex Wempe on 5th Avenue is a extraordinary boutique that provides bespoke service for those looking for a unique experience while shopping for some of the world finest watches. I found Vanessa to be an extremely valuable and reliable resource and would highly recommend her to the most discerning shopper. I’m 100% confident that if you’re looking to build a collection, Rolex Wempe is a starting point you’ll be returning to for years to come.

My overall experience at this Rolex Boutique has been phenomenal. Vanessa has always been professional, attentive and knowledgeable.This has been by far the best Rolex Boutique I’ve visited. I truly cannot say enough of Vanessa.

Bought my first luxury watch here. Had an amazing experience with Vanessa. Made the store very welcoming and showed me whatever I wanted to see. Will definitely buy from them again.

Barneby was an absolute pleasure to work with. He took the time to call me on his day off and delivered way above my expectations. Safe to say I’ll definitely be working with him and the store again.

Impeccable customer service. Thank you Ms.Wanda and everyone else who made my experience amazing.

Wanda rose to the occasion and provided me with a memorable experience when purchasing my first Rolex! I have been searching for a Rolex AD to build a relationship with and ultimately purchase my first Rolex from, however that proved to be much more challenging and frustrating than I ever could have imagined. I am fairly new to luxury watches so I felt that most ADs immediately wrote me off. The first time I walked into the Rolex Boutique Wempe and met Wanda, she was very warm and accepting of me even though I am new to Rolex and we didnt have any prior encounters. I had expressed my frustrations from speaking with other ADs, but Wanda took me seriously and invited me to be a Rolex customer, understanding that everyone starts somewhere and everyone has a first Rolex. After a short time, I received a call from Wanda informing me that she had received a piece that I was looking for. I was incredibly surprised that Wanda stood by her word and was able to get me the watch that I had so desired. I couldnt recommend Rolex Boutique Wempe and Wanda enough and I cant wait to buy my next Rolex from them!

Seemed a little rushed at first but then was fine. Was expecting a selection of all colors and styles but I guess that is asking too much.

1st time visited the store. Excellent Covid-19 prevention was implemented well, I felt so safe. Martina was so professional and helped me so kindly showing me the time piece I wanted, helped me tried it on and also some other collection. I felt comfortable conversing with her as she explained to me in detail the descriptions of the piece I wanted. I didnt feel the pressure to purchase. As I gave it some thought I was back 2nd time and Martinas colleague helped me purchase my perfect jewelry time piece. Barnaby was courteous and so kind. He assisted me with sizing the watch and also gave me a champagne 🍾 to take home. Looking forward to purchase future gorgeous time piece at this boutique. In my opinion aside from the luxury brand the staff and client advisors makes such a tremendous difference with the deciding factor of client and I must conclude that this boutique has exceeded my expectations. Thank you.

Thank you wanda for helping me select a perfect gift for my dad.

The absolute best place to get a Rolex!! I had the honor and privilege of dealing with a first class gentleman. Donald is such a respectful, knowledgeable and non-judgmental person that it made the selecting and buying process so wonderful. He took his time, showed us around, educated us and was so genuinely passionate about Rolex. I highly recommend getting your Rolex here. You will never go any place else! In fact, being a healthcare professional, I felt obliged to personally thank the manager for implementing all Covid safety precautions. From the door man, to the hand sanitizers everywhere, to the screen windows on the desks. It was amazing how they are able to give such a great experience even with our current situation worldwide.

Don’t go there

Absolutely incredible! I have nothing but positive things to say about Jules, Alex, and Barnaby - they are top notch and provided for an impeccable experience

Let me start off by saying ive visited many other authorized dealers across the city and was not able to find the watch I was looking for. Some shops flat out told me they dont have it and basically hushed me out while others demanded i put down a full deposit for the watch while having no timeframe to when the watch would come in. Could be days, could be months could even be years. I went to Rolex Boutique by Wempe as my last effort for finding my watch and im so happy i stopped by. I was greeted happily by the saleswomen Daniela and told her of the specific watch i was looking for. Unfortunately she informed me that they didnt have the specific model in their inventory but still happily sat me down and gave me other watches to try on just to get a feel for things. She notified me that she would be able to put me down for an order of the watch with just a $500 downpayment (which is much easier to deal with than a full deposit) that can be cancelled at any given time if i no longer wished to pursue business there. Seeing how much Daniela was willing to work with me gave me confidence to put down the deposit for the watch. She informed me that again it could be weeks to months for when the watch would come but she would let me know as soon as it was available for pickup. Not even a week later i get a phone call from Daniela telling me that watch is in their inventory and ready for pickup! I was so excited but because of work I knew it would be a stretch to make it before the store closed (which is at 6pm currently). I notified Daniela that i might be running a bit late but she was all but willing to stay and wait for me. I made it to the store at exactly 6pm and there they were watch in hand. Instead of throwing the watch at me and rushing me to finish my business, Daniela kindly sat me down and walked me through the whole process of my new watch as well as making sure i was comfortable with the entire experience. Not once did she or the staff rush me out of the store given that it was a Friday night and everyone wants to go home. The willingness of Daniela and the staff to work with me and make the experience as best as possible cannot be understated. I cannot stress how much the staff here are willing to make you happy in your purchase especially something as big as a Rolex. I advise everyone who is interested in a watch to check this Boutique by Wempe above all else when thinking of buying a Rolex watch. They have earned a customer for life.

Customer service is amazing 👏 staff is very friendly and professional.

All Chinese or Asian clients please stay away from this boutique, unless you like to get humiliated by sales!I’ve been shopping in this boutique since 2013. My first Rolex watch was purchased in this store with the SA Crystal. After that, I try to buy a watch from here each year of my birthday. So identity myself as a loyal client of Rolex Fifth Ave.The reason I’n writing this is because I’m fully disappointed by the poor service with Crystal with my October 1st, 2020 visit.I remember in the very beginning of time when I wanted to try watches with her, she wasn’t patient enough to explain and to introduce. But 2013, the year of my birthday, I told her I wanted to buy that watch, then she become instantly helpful and patient after I acknowledged purchasing.. yes, it’s a very typical snobby face and manner from her.With my recent visit to this boutique, I was happily greeting her, and she didn’t even say hi back. In stead she told the SA who was helping toSaying “ forgot about that watch, it’s impossible for you!” This is quiet offensive. She has vast ignorance and arrogance with her service and manner. Is this the friendly way to speak with your loyal client who already purchased watches from you? This is way too offensive.Normally she will tell me this watch is 2-8 years or waiting. After 2 years I’m back, now she told me you shop watches everywhere, you can go other stores who can better assist you!She also mentioned that the some watches are only to serve the clients who spend 1 million dollars with them each year. It means if I spend 30k, I’m like a nobody to her!Ok! I got your message, I bet your parents run the boutique and you can say whatever you want.But it’s truly embarrassing moment to stay in the boutique. Maybe this is the message to me that I should not be the loyal client.Not the Rolex service, not luxurious but demanding and insulting.Rolex Fifth Ave, should I quit your boutique as Crystal suggested ?Also will make a video of the terrible incident and post on YouTube channel. Will upload soon. Any new shoppers who want to invest your time and score a watch here, better view my video and review then decide.中国人不要来这家买表！ 这家店员会告诉你2-8 年的等待. 意思就是不卖你！ 店员ABC一副杀父之仇的脸！在她手里买过几只表，偶尔不找她买，她就在店里语言羞辱我！不要来这里自取其辱！

Rolex # 1

Id really like to thank Rolex Boutique Wempe for their amazing service, specifically from Krystal Wu. Anywhere I travel I like to check out the Rolex boutiques to see what they have available and to ask about some very specific pieces but dont generally impulse purchase - I prefer to plan the purchase of a watch as they arent generally low in price.I happened to be visiting NYC with a friend walking down 5th Ave and spotted the boutique and decided to check it out. Front and center was one of my holy grail pieces. Krystal quickly spotted me looking at it through the case and offered to let me see it and try it on. Immediately I fell in love with the watch, but told myself and her that now wasnt the right time to purchase on a whim, asked for her card, and begrudgingly continued down 5th Ave with my friend.On our way back down 5th towards our hotel I decided to check out the boutique and watch again, and decided to purchase knowing that prices generally dont go down and only go up over time. The purchase experience with Krystal was second to none - champagne and truffles preceded the sizing, and every one of the staff who helped with the sizing, polishing, packing, and preparation of the watch were courteous and professional. Ive purchased several watches in the past, but this experience really took the cake and was nothing like previous purchases of watches whether Rolex or another brand.Thank you to Krystal and Rolex Boutique Wempe! Even though I dont live in NYC, I plan to make all future Rolex purchases through them.

They only allow 2 people. So when my friend purchased watch, I stayed in the rain waiting for him

Just purchased a Submariner from Martina Gordon, and I must say that I had the most wonderful purchasing experience. Martina took the whole purchasing experience to the next level. I will never forget her level of professionalism, respect, and elegance. Martina, thanks for making the experience extra special, and I look forward to purchasing many time pieces from you in the future.

Went to the store today to look around and see what they had in the showroom. But I already had an idea on what I wanted in mind. So just wanted to go in and get the pricing for the watches. I was first greeted by an employee by the door who was friendly. When I told her why I had come in today. She ushered me to one of her coworkers. I told her coworker that these are the watches that I am looking for and was wondering how much they were. With an attitude she said that this watch was 9000 something and the other 7400 something. So I kindly asked her if she can look up the exact price on the computer or in there catalogs. She had the nerve to say that the prices that she had given me were accurate. Out of shock I said so 9000 something and 7400 something is accurate. She had the balls to say that its accurate. Afterwards I left the store. Went in with a nice feeling to compare prices. Came out with disgust in how they treat there customers. Will never go back to this store for any reason.

Rolex repaired and serviced my watch. I cannot speak highly enough. Extremely polite, and my watch was returned to me in absolutely beautiful condition. I hope the tech that serviced my watch reads this post. I am very happy with their work, and they completed the repairs for 25% less then estimated. Outstanding service, thank you!

Great selection of watches and excellent costumer service

No stock that suits me, yet...

The best watches in the world, you must visit Rolex Boutique in Manhattan New York , I walked in the store with my sister and niece and after being serve champagne and fancy chocolates, I walked out with a beautiful Rolex on my left wrist, the best Veterans day I ever had, thank you

Absolutely wonderful. I dont have enough words to express how tremendous the entire staff at The Rolex Boutique were at my visit yesterday. From the moment the floor was opened, everyone was so gracious and hospitable and helpful. Mr Alexander Santore was amazing - informative, incredibly knowledgeable, a true professional. Them you to all for your help yesterday.

Horrible customer service! I went into Rolex on 5th ave Saturday with hopes of possibly buying my first ever Rolex watch. I came in and was greeted my nice lady in the front, but little did I know I would be scrutinized and judge by another woman behind the counter. I asked her if they had any available men’s date just watches from what I had seen online. She then replied blatantly, we’re sold out”. So I asked If she knew when there might be another shipment and simply said “we don’t know”. She then began to challenge which watch I was referring to and replied the date just 41 with black dial and Roman numeral. She said we never made that model. Complete waste of time.

Great boutique with great people! I am extremely thankful and grateful that I am their client.

If you like the best watches in the world, you must visit Rolex Boutique in Manhattan New York , I walked in the store with my sister and niece and after being serve champagne and fancy chocolates, I walked out with a beautiful Rolex on my left wrist, the best Veterans day I ever had, thank you my lovely niece and sister

If I could give zero stars I would. Rolex USA Service has long had a history of extended turn-around, of breaking commitments when providing estimates for repair. We forgive them under the assumption that the job will be done by the best technician and shouldnt be rushed. But Im breaking with that thinking to state their service is terrible. It isnt enough to do a superb job, not when 1) digital systems used to solicit/accept quote approvals either do not work or are not connected timely to staff 2) communication to the customer is NON EXISTENT as the process fails 3) commitment by MULTIPLE staff to return with calls on status of service order are never made. What was committed as a an estimated two weeks turn around is now closing on one month. I only learned this, because I called in, only to be told that it would be delayed further because of a holiday. ????? Sorry? The likelihood your watch is being subcontracted to a technician is very high. Do yourself a favor and skip Rolex USA service, find a certified reputable Rolex technician yourself, save yourself aggravation, a great deal of money and your valuable time.

Absolute professionals and a credit to the foundation. I could not have asked for a better experience. Theres only one place Ill buy a Rolex....and its here.

The most horrendous customer service I have ever had from any brand, ever. It has turned me off to the brand for good. I have a watch, barely older than one year, with a lifetime warranty. They want me to pay either $600 or $1100 to fix it, since it has stopped working. They claim they dont have to fix it for free because it has had an impact, which is absolutely untrue. It has never fallen or had any impacts, I am very careful with it. Basically their poorly constructed watch has one purpose, to tell the time, and it cant even do that for over a year. To anyone reading this - invest your money elsewhere, this is a company that does not care.

Service great at Wempe! From the entrance until we left the store! Was even waited on by a Hometown Sales lady in the Rolex department!

Good product, unfortunately the service in this boutique is very unsatisfactory due to the fact that you get judged by your appearance. This is really appalling customer service. I know many people that have bought from other brands for this same reason. That is so old fashioned to judge a customer based on the appearance. Rolex needs to get their act together as this will make new and loyal customers change brand quickly. The products are great and nothing bad can be said in regards of quality or craftmanship.

Rolexs quality and service are peerless. At 30 years old my watch just had a full service spa treatment its looks and works better than the day I bought it.

Will be taking our business elsewhere.After being a customer since 2016, we were offered to be placed on a “waitlist” for a watch. Fast forward to 2020, never heard back from the store I was back in NYC for work and popped in to ask about the watch.Was told “3 and a half years is little time to wait”.At the same time some person posted a picture of that watch on the comments section on this location as a review in google maps and was offered it as a “walk in customer”.Very shameful!

Beautiful store and location. Very classy and superb customer service