I think we just became a Courtyard by Marriott family. This place is great! There is a nice indoor-outdoor pool and hot tub. The rooms are nice and modern. All of the staff was wonderful.

Room was immaculately clean, maybe the cleanest hotel room Ive stayed in yet. Rest of the property was also clean. Very impressed. Staff was super-friendly and helpful.

When we arrived, I told them my last name and they asked if I was Mary Ann. I said no and then the front desk woman got mad at me asking where Mary Ann was since I wasnt her and I just gave her my license because I knew the reservation was under my name and magically my reservation appeared and she stopped being sassy to me. Super weird interaction as someone visiting from out of town to be treated with such an accusatory tone after stepping through the door. There is way cheaper valet parking through MPG that is close and easier to reserve a spot online. Rooms were clean, beds were soft. Good location and easy to get in and out of the city if youre driving.

The room furniture is really worn down and the hallway is a scattered with trash and food stuff. The room thermostat says its 60 degrees but the room feel significantly warmer than that and there isnt a lower setting to cool the room down. The bed in my room had some smudges on the sheet. I booked this room thinking it would be a nice place to stay for my moms first visit to NYC and I was pretty disappointed. I am usually completely satisfied with Marriott but this stay was sub par.

Very nice hotel for the price! Not as elaborate as the other Courtyard hotels, but the location cant be beat. Easily a 15-20 minute walk to Central Park and the Metropolitan Museum. The manager and staff were very friendly. My wife and I will be back next time we stay in NY.

Loved my experience here at the Courtyard. I had to reschedule my room dates last minute because of unforeseen circumstances. The general manager was more than happy to help change my dates. This location is perfect if you want to stay in the Upper East Side. There’s plenty of nearby restaurants, pharmacies, shops, beauty services and everything in between. The room was clean and the staff members were courteous. I appreciate the COVID-19 measures they have in place. I recommend this hotel to anyone who wants to stay in Upper East Side in Manhattan! You will not be disappointed!

Amazing stay near the east river if you are coming ffor electric zoo at Randalls Island its amazingDeli a couple blocks down is amazingSo is the Roma pizza

The check in was smooth and it is at a great location. The reason why I didnt give five star is the furniture inside the room looked worn out and the office chair had some stains on it.

Positive: The location was pretty amazing and convenient. Negative: The staff wasn¿t very helpful. The parking was really expensive. The rooms were small, had stains, and smelled.

I arrived to the hotel and received such a rude and not welcoming at all service by the security guard and the front desk sales person. The guy in the front desk treated me with disrespect and was being very rude and unpleasant.while asking when is check out and if they can extend the time his answer was No, you have to leave at 12! Choose your words, it’s not what you say it’s how you say it! Very unpleasant! I will never ever stay or recommend nobody to this hotel! And they charge $300 + tax! Way too expensive for treating people that poorly! At least smile!

The front desk person is cold, I am a gold elite member, she did not offer any benefit. I requested late check out, she said ok. But on the day we were checking out, our door was knocked in the morning for cleaning even with Do not disturb sign. I have to tell them we have a late checkout, they said they did not know. Then by 1pm, a cleaning lady just get in our room without knocking. I am glad I dressed properly at that time. I have to tell her again we are having a late check out at 2pm. She just turn and left. It seems whatever guests request means nothing to them. The room does not have a hair dryer, I have to call twice waited for hours for somebody to finally deliver to me. Overall not a good experience, will not stay again.

Grungy common areas. Unfriendly staff. Rooms good. Stupid we wont party paper you have to sign at check in like youre a child.

Positive: I chose based on location, but it was a nice room and clean. All the staff were very friendly. Negative: No

We were there during covid so we did not get the full treatment. Rooms were nice, clean, reasonablypriced. Service was good. We would certainly stay here again.

Its a bit long in the tooth. As a Courtyard, its therefore not as nice as the newer versions on the highways and byways. But for New York, its a cost effective place to be reasonably comfortable. The mattress is too soft. The HVAC too sluggish in response to changing the temperature. But the TV offerings are excellent. We were treated badly at reception, but a manager intervened and upgraded us from a standard room to a suite. So if Elmo the manager is there, customer service should be excellent. Theres little competition in this part of Manhattan, so if youre looking for decent quality at good prices, this place is worth a look.

Not a bad place to stay. The beds are soft. You sink into them when you lay down. Great hotel to be left alone in. Not much in terms of amenities but who needs that when you’re staying in NYC? Go outside. Oh yeah, and make sure you check out on time. They knock on your door one minute after checkout.

As I prepare to check out of our 7 day stay everything went well. The place was clean. Check in was easy. I was actually in a bind since we were here because my son was having surgery at Mt Sinai and this was only a 20 minute walk, I had no place to go til check in and thought Id see if I can get an early check in. They hooked me up big time and made my already stressful day a lot easier. Plenty of restaurants in the area to order in from. Cant thank them enough

Out of the world customer service and thats from the maids to the front desk to the security to the maintance workers.Place deserves a 10 star to be completely honest. Thank you for making me feel like home

Also to add to my previous note there are many marks and scraps or spilled mess on the wall and lastly, none of the outlets worked to charge a phone. Completely inconvenient and unsatisfactory for visiting NYC as someone who isnt familiar with the city.

Nice, clean room, friendly service, inexpensive rates (for Manhattan), and a relatively quiet location. I had a great experience.

Decent enough. Room was clean had no real issues. It is across the street from the projects, if that matters.

The rooms are in pretty bad shape. They just aren’t taking care of them. See photos attached. Light fixtures broken, scuff marks and scrapes all over the place. It’s fairly affordable but I wouldn’t stay again. Would be better if it was in a better location, maybe 2nd or 3rd ave. Or perhaps more modern. But the outdated rooms that look out of 2002 in garbage conditions is inexcusable.

Good location for visiting upper east side friends

Management doesn’t really care about you.They’ll waste your time with by just acting.

Ill give a 3 not because the hotel was bad, in a contrary, i liked the hotel but didnt like the fact there were no parking space for customers and end up getting a ticket because i parked in the wrong spot for 5mn to go get my baby.. . The hotel should find a solution for the parking space

I have stayed in Marriott hotels for years and this by far the worst. The entire hotel needs a makeover, from the musty smelling room, dirty looking floors, air conditioning that is loud and doesn’t work well. Just bad, I am really surprised to see the Marriott named attached to this hotel. The only positive thing was the staff was friendly. We planned to stay for three nights but we left and went to another hotel after one night.

Positive: The room was very clean and cozy. Very modern as well Negative: No

Rooms are nice, clean, and big. Conveniently located if youre driving into the city, easy in and easy out. We have stayed here multiple times and will continue to do so.

All good except the mattress. Rolled to the middle from both sides. Two terrible nights sleep.

Hotel was ok, but there was no parking anywhere. There is a school connected to the hotel so in the morning there are school busses lined all the way up the street. Very inconvenient.

Positive: The staff was incredible Negative: nothing

Very clean, very quick, very quiet. Room beds and chairs need upgrading...very creaky. TMI for neighbors.

Solid experience...friendly, helpful staff.

Lovely stay and comfy bed.

Average hotel room but 4 stars for nice staff, clean room, hot shower and netflix

Always Always a good stay...the only place we stay when we are in NY...Customer service is 5 star all the time....room is super clean every single time. I couldnt ask for anything more..Just a great stay.

But my room was extremely cold, even on 90 degrees, housekeeping staff is amazing and friendly, i would love to stay there again

Positive: Very accommodating. Wife was staying here while I had an operation at Lenox Hill Hospital. Needed an additional Night for me as I was leaving the Hospital late and the drive Home would have been less then ideal. Was able to transfer to a Handicap Room. Negative: Nope.

The staff are all pleasant. This has been a difficult time for us, with our son in ICU, and on a ventilator. The maids have been so kind. We are very grateful. Great room, a/c,clean shower and quiet area

Last night a dear friend stood at your establishment and was eaten by bedbugs……..

Positive: Location is great for my needs Negative: This seemed like a party hotel. I had security knocking on my door when I was on a conference call. I was asked to sign a Party document at check in. Not a typical experience for a business traveller.

Easy check in.room was clean warm and cozy. Quiet and relaxing. Staff was friendly.

Rooms are kind of small, things arent kept up very well.

Absolutely the worst marriot courtyard that I have ever stayed in - rude , indifferent front desk staff, impossible to understand valet machine process, outright incompetent management and will charge your CC without checking actual charges and a require to to sign a noise abatement form before checking in - is that even legal - stay away far away !! Titanium member

The staff were all friendly and helpful. The rooms were very clean and beds comfortable. Its an older redo but still nice. Parking was a 2 min walk $37.50 for 24 hrs

Awesome stay very clean generous people. They are on track with covid standards. I will come back for another stay at this hotel

I have stayed at this hotel several times over the years. It is close to family. The beds are comfortable and the rooms are clean. The staff is attentive. The hotel has no regular eating area. They have coffee and tea in the lobby. I would like to see better lighting in the room as it feels dark for sitting and reading. The hotel was quiet and met my needs. I will be back again.

Customer service so so. Good location . Luke warm shower not happy about.

Rooms are not exactly like the pictures but are nice and clean and still comfortable ( no funny smells) furniture is a lil outdated so it gives that old look, but still a very comfortable stay, we didn’t get the room with a view so I cant comment to much on the view from my room.( not too great) Staff super friendly. Don’t know why the projects is an issue for some people ( I guess bc I’m from NYC ) they didn’t bother me.. very quiet neighborhood as the hotel is on 1st ave. Felt safe to be outside! I will definitely be staying here again. Ps my reservation was under my Boo ( so they might not be able to confirm me as a guest) but my review is genuine .. definitely a good stay for the price and the area has lots of places to get food from if you know the area.

Clean rooms ,convenient to food and area

Positive: Nothing Negative: Loud noises from next room, front under construction, front desk unwelcoming, next to projects

Front desk is very unhelpful and rude. They should treat people of all races with respect.

I thoroughly enjoyed my stay bed is a little too soft.

Clean comfortable and convenient. Friendly staff and very accommodating

We were here with adjoining rooms for 10 days while a loved one was being treated at Sloan Kettering. The staff were phenomenal. They accommodated us with adjoining rooms and the housekeeping staff made sure we had extra supplies and changed the sheets as needed as we had different family members coming a going. They made the whole experience so much better.

The location is convenient- quiet neighborhood with easy access to public transportation. The staff was very nice and the fitness center was large and well maintained.The rooms were small but the beds were comfortable. The walls are incredibly thin- we could hear absolutely every word said in the hallway.On one day housekeeping didn’t come by at all (we left the room at 12:30 and were gone the rest of the day) and the next day they knocked on our door and tried to come in at 8:30am. It was annoying.All in all it’s a good budget choice for the neighborhood if you bring earplugs.

I recently had to travel to NYC from Florida for some specialized surgery at Mount Sinai Hospital. The courtyard Marriott was one of the hotels that were suggested as a place to stay since it was fairly close to the hospital. I had asked for a safe and quiet room since my wife would mainly be there by herself. The room we were given was a very nice top floor small suite. The few nights I was there were very pleasant and comfortable and also knowing that my wife was safe as well was helpful. The staff, from the front desk to the cleaning attendants were terrific! I would recommend this hotel to anyone looking to stay in NYC, it is a pleasant walk to Central Park, Museums, dining and surgery :) if needed.

The hotel is fine. When reading the Marriott website it says that all rooms are equipped with disinfecting wipes. I looked and none to be found. Called the front desk(in room phone was not working) and was told they don’t put the wipes in the room but I could come down to the front desk to get some. With the virus still raging, wipes should be in the rooms.

We recently stayed at this location and we were very happy with the hotel and location. It is close to everything and also close to the water with a running/walking lane. There is a well stocked convenience store right at the corner and many restaurants all within walking distance. The hotel staff were really friendly and helpful. I felt safe walking to and from the hotel at night and I wont hesitate to stay there again.

Amazing Staff And Clean Environment. Needed To Get Out Of House For A Couple Days. Me And My Daughter Will Come Here From Now On When I Need A Getaway. Highly Recommend.

This hotel turned out to be a real bargain. Our room had two queen-size beds and space to move around the outside of them. Large for a New York hotel room. The bathroom was clean and well-stocked. The location was excellent, within walking distance of many places to eat in shop, and close to the relatively new Second Avenue subway. Its a short walk from the hotel to the East River, and cabs are plentiful in the area.

Positive: Staff wad very accommodating allowing us to check in early pointing out where the garage was (it was offsite) Negative: No

Positive: Easy to get to, great staff Negative: Old and tired interior. Smell of smoke through vac (someone likely smoking on the roof of this no smoke hotel)

Very pleasant stay with excellent staff!

A very nice stay. Fine room, staff was efficient, they gave great restaurant suggestions, parking package was amazing!! Online check-in was a breeze, and valet was quick!! Up to date and convenient. We were moving our daughter into student housing for the fall semester...this was a great location for us coming from Massachusetts. Convenient driving location...right off the highway. We will be staying here again.

Good room. Very clean and friendly staff

Good location, and a quiet hotel. However, there was no shuttle to or from either JFK or La Guardia.

Getting around NYC is all about location. THis property is ideally situated. A short walk to the subway, easy to access by Uber/Lyft, taxis when you need them...or perfectly safe to walk wherever you like! Walk to Central Park, The Met, and The Frick Collection. It is 3 blocks from a lovely walkway beside the East River where there are dog parks, Gracie Mansion and loads of locally-tended flower beds-BEAUTIFUL AND PEACEFUL. Convenience store next door to pick up any forgotten essentials or a cold beverage. Great local restaurants tucked everywhere. Quiet neighborhood with everything the city has to offer just a subway stop or two!!

I recommend this hotel, as a nice place to stay, with great staff. The only bummer was they did not offer breakfast of any type. There was coffee offered, throughout the day.We did find off-site parking a block over for $27 less a day than what the hotel offered. I enjoyed the walk!I do recommend the stay!

This was our first stay at this particular Marriott in NYC, and while it was an overall nice stay, there are some areas where they could have improved. First of all, as a Platinum Elite member, I expected a better view from my room on the 12th floor, but instead it was a view of a housing complex across the street. I probably should have reported and asked to be switched, but honestly, I should not have had to do that. First of all, they knew when I made my reservation of my membership status, so it should have been an automatic upgrade, and secondly, I had been driving all day, and did not want to go through the hassle of moving my luggage to another room. Secondly, there was leftover trash in the microwave from a previous guest. Not a big deal, but it was garlic bread, so it stunk a bit. The biggest issue in our room was that of a malfunctioning outlet in the bathroom that we did not discover until we were getting ready the next day to go out. I reported it immediately and it was fixed immediately. The hotel is not far from a subway station, but you do have to walk a few blocks, and I was with my 80 year old mother who is not feeble, but could not walk that far, so we had to utilize ride shares which are expensive. Parking is expensive at this hotel, and pretty much every hotel in the city, so I rented a parking spot from a company and paid for a ride to the hotel. The parking spot cost me about a third of what parking at the hotel for three nights would have cost. The room was quiet, and the beds were comfortable. It was not a large room because they arent in NYC, but it was larger than some of the newer Marriotts rooms, so that was good. Overall, we had a nice stay, but the view should have been much better.

The staff, was friendly and helpful. Our room was clean and neat. Beds were comfortable, the bathroom was up-to-date. No complaints.There were usually taxis outside. We were also about 2 blocks from a subway station. Ride to and from LaGuardia was fairly quick.

The property was clean. The rooms were also clean and updated. The family also enjoyed being able to connect to our Netflix account. It was about a 10 minute walk the subway. Most of the staff was pleasant, some friendlier than others. One lady helped us figure out how to navigate the subway. My only complaint was that our reservation was for four but housekeeping only left enough towels for three each day. The hotel offered free coffee and tea in the lobby but the area was always surrounded by gnats. It could have been maintained better.

As a disabled person I made sure to reserve a room that was handicapped accessible with 2 queen beds. At arrival, I was told that room was not available eventhough it was paid for and I had 3 confrirmations for that room. They only had a King bed available to share with my 2 grown sons. The room that was requested was occupied. I was told to wait for the manager who could not be found in the hotel. After waiting a half hour I was told that the manager would be in the lobby soon. Another half hour went by before she appeared. We were totally disregarded by her as she went to the back room. More than an hour went by before they gave my sons their own room which I suggested earlier. Also, during my wait I asked for a bottle of water which the desk clerk was handing out to other guests. She told me to wait, which I eventually received. This is no way to run a hotel. There are also no amenities at this hotel.

Its an older property. Rooms ok. Takes hot water awhile to finally come out. Weird check in process they have a screen up but still have you stand back behind ropes, then staff has to come out around shield to get cards from you. Checking the box with shield, but still max exposure for staff getting cards.

Rude front desk clerk Yenny on check in and check out 2 separate days. The best person was our housekeeper Lolita Behamray. Otherwise wont go back.

My husband and I were in NYC for a surgery I was having at Mt. Sinai. The location was convenient to the hospital. There was a small grocery store right next to the hotel and several delis and restaurants nearby. Our room was super clean and quiet. We found the staff -- from reception to cleaning -- to be friendly, helpful, and respectful. On the day of my surgery, my husband requested that our room be cleaned by Noon and that an extra blanket be brought up. Done! It doesnt get much better than this!

We stay at this clean hotel it is convenient to Sloan Kettering hospital and it’s many other building we are required to visit a couple of times a year. Always comfortable and friendly. Beds are comfortable located near everything without being in over crowded areas. Taxis almost always available right out side or call an Huber easy pickup. Plenty of eateries near by on 1st and 2nd Avenues. We live in Florida but our children are still on Long Island. They meet us for dinner near Penn Station. The Huber gets us down there no matter how heavy traffic maybe 20 to 25 minutes. Before my husband had walking issues we use to enjoy walking to the subway a cheaper adventure. We have stayed in other uptown hotels and found the courtyard to be the best.

The king suite was rather spacious. There was a good-sized couch with a pull-out bed in the living room area. I wasnt expecting a sink, but yes, there was a kitchenette which is rare in my travels. But the absolute best thing about this hotel is the bed. The bed was so comfortable. After a long travel day, I got the best sleep ever on vacation.

Nice hotel, comfortable beds, great customer service.

This hotel provided us with a very clean and comfortable two queen BR room. Housekeeping staff was EXCELLENT: efficient, pleasant, responsive, smart, very easy to communicate with. Front Desk staff ditto. Fitness Center was EXCELLENT, immaculate, with top flight equipment, and separate mens and ladies saunas and steam rooms. Hotel is in a nice location in Upper East Side. Lots of drugstores, small groceries, and neighborhood restaurants within easy walking distance.

My wife and I live in Kansas; however, my wife had serious back surgery in NYC in mid-July 2019. We stayed at the Courtyard Marriott Manhattan /Upper East Side for 15 days, while my wife was convalescing from the surgery and could not travel. I contacted the hotels General Manager Martyn Reed prior to our stay and explained the purpose of our lengthy stay. He could not have been more gracious and accommodating. He upgraded us to a suite, ensured that the room would not only be thoroughly cleaned on a daily basis, but also that the bedding would be changed daily so as to help reduce any chance of infection. In addition, Lalita, the housekeeper that primarily serviced our room was absolutely wonderful. She not only ensured the cleanliness of our room and that we had whatever amenities we needed, e.g., extra towels, but also projected sincere concern for my wifes welfare. Im a professional speaker and have spent literally thousands of nights in hotels over the past 30 years; and cannot remember a more professional and kind housekeeper than Lalita.Although Im singling out both Mr. Reed and Lalita for special praise, the entire staff was terrific.As an aside, the hotel is clean, and has a nice exercise room.

My stay was very comfortable and the hotel was very clean. Just so you know there is no breakfast but a mini mart right at the corner, a Starbucks a couple of blocks down, and delicious Indian food restaurant literally around the corner. The front desk attendants were helpful and they have smart TVs so you can stream YouTube & Amazon Prime if you want.

I enjoyed my stay. The staff were friendly and took guests safety seriously.

I had a great stay. The hotel was located in a great part of town. The subway station was only a few blocks away. Central Park is also a few blocks away. The rooms were always clean, roomy (for Manhattan), and modern. I always felt safe at the hotel and in the area.

Positive: Nothing absolutely nothing it was a disgusting hotel with a horrible area. Negative: Yesssss just about everything this hotel was the worst I’ve ever gone to it loooks nothing like the pictures and you’re in front of a project building.

Clean comfortable. Hotel service desk excellent

I needed to book something last minute close to the city and was able to get a good deal here. I had requested for a room with a king but as they didnt have any available they gave me a room with two queens, which wasnt a big deal. Our stay was fine here and the hotel is a bit of walking distance to the closest train station especially in the cold. If you want to stay in the city and not in a crowded area, I recommend staying here.

The hotel was somewhat dated but rooms were clean and comfortable. Hotel staff was friendly and professional. Beds were comfortable and rooms were relatively quiet (for NYC). Room rates were way too high, but if I can find reasonable rates, I will definitely stay here again.

This hotel was conveniently located within walking distance to the subway, restaurants and stores. Clean rooms and amazing staff. The coffee in the lobby was a perk! Also enjoyed the coffee pot, fridge and microwave in the room. Room was smaller than expected but fit our needs perfectly and we didnt spend much time in there anyhow. Will return!

It is a beautiful hotel and centrally located to suit my needs. It has a cozy and warm feel and is not too large. The neighborhood is busy and has a ton of eating establishments, including a grocery store. On Sunday, we were able to attend a fabulous farmers market.What an exciting and vibrant city neighborhood.

This has become our first choice for a hotel when business or pleasure bring us to Manhattan. Staff members are always pleasant, the room clean and comfortable. Its *extremely* convenient for driving in or out via the FDR, and also for visiting relatives in Queens, which we do when coming from our home in the Catskills. When age dictates we must travel by bus or train instead, likely well choose a different Marriott in Midtown, but until then this is our favorite.

The rooms are extremely small and need to be updated. I was very disappointed that the images they have online are not representative of the actual hotel. I made a request for items through the app numerous times and received no response. The parking is very expensive for $57 a night to park thats almost as much as I paid for the room. We were able to find parking around the corner for $40 but we decided to park on the street for free the only issue with that is you have to make sure you move your car before 7:00 a.m. or you will receive a ticket. I was eligible for an upgrade but was told they were completely sold out however that wasnt the case because when I looked online there were still rooms available. I was offered a snack for the inconvenience a bag of potato chips.🙄

Professional staff, nice room with a cozy layout. The view is spectacular.

This hotel was perfect for what we needed....a comfortable, clean, spacious room with the basic amenities in a very convenient location for a reasonable price (in Manhattan). Three service was wonderful. Willie, the night front desk guy, was delightful. So friendly & helpful. Also Wayne volunteered to help us when he saw we needed some things.... Not waiting to be asked. Dont expect a lot of fancy extras but youll get a good deal here and hopefully the same great service we experienced. Would stay here again. Tip: there is a water cooler downstairs in the (nice) fitness center where you can refill your bottle. Both hot and cold.

Positive: The amazing housekeeping staff during this covid pendemic does an incredible job

Its a Courtyard. What I love about Courtyard is they are all the same, just a different part of the world and this one was no different. No bar or Bistro, which I missed, but it was comfy and quite enough for me. Good price even as a last minute guest stuck overnight. If you like the Courtyard chains, this one will do you just fine. Lady behind the counter was very nice, Im just terrible at names.

Have to wait for valet so I can park my car and room wasn’t ready until 2 pm. No restraint on site and offers only over priced snack. My room only have package rate don’t have regular rate, is forced to by a snack package. Do not recommend.

Staff were nice. Air conditioning didnt work, only he fan. We only stayed 1 night. Marriott needs to stop deferring maintenance!

The hotel was clean, check-in and check-out quick and easy. The room was clean. Would have liked an extra blanket in the room. TV remote didn’t work well, needed to stand in front of TV for it to work.

I had to book this hotel last minute as my son had to have emergency surgery at Mt. Sinai. I had no clue where to go. I booked it because it seemed to be close. It ended up being perfect for what we needed. Close to the hospital, in a nice more residential area yet a short cab ride to anything touristy. Room was clean, housekeeping and front desk staff were amazing. Everything was a close walk to Starbucks, pharmacy, deli’s. I spent a lot of time in the lobby and saw people coming and going for business and tourists. They offer a small discount for hospital patients and families which was helpful as NYC is very expensive in general. It would have been nice to have a breakfast available or restaurant on site but it all worked out. They had info for food delivery and a wonderful market just opened up on the corner. Even though it was for a bad reason....it was a very good stay and I was lucky to find this hotel. I highly recommend it for whatever your reason is for coming to this area.