Ocean was professional, funny and extremely helpful. Checking in was a breeze and for a New York hotel room, the room had plenty of space. The clean scent throughout the hotel was a pleasant touch. Of all the AC Hotels I’ve stayed in, this is probably one of my favorite locations. Thanks Ocean for the pleasant stay!

They do not have a good service. Their staff is not sufficiently trained. They do not understand the protocols and procedures for processing something as basic as a tax exception. When I got to the room the sheets were dirty. I decided to cancel my stay here and go to another hotel with better service and a clean room. Its a pity because I always use AC hotels, but I definitely do NOT recommend this one.

Definitely not 4 star. I decided to stay here because its a new property. The front desk people were trying their best to be helpful but they were under staffed every time I stopped by. Post-pandemic Time Square is also less desirable and there were many rowdy party goers on a Monday night. I would not recommend staying here for business trip or if you are a light sleeper.

Even though I didn’t stay at this hotel, but I wanted to give it a 5* review due to an interaction I had with their Operations Manager Marlene.I originally booked a room with this hotel for a future stay via the Marriott website. My credit card was charged for $1. It seemed odd to me, as none of the other Marriott hotels had done this before during my bookings. But I thought it was just a simple credit card validation as many merchants would do and the charge would be dropped within a few days. But I was wrong, this charge got posted to my credit card after a few days and stayed there.Due to my plan change, a few weeks later I had to cancel this booking. I didn’t know if this $1 would be refunded or not, so I also reached out to Marriott support to ask about this $1 charge (that should have not happened in the first place). My message was quickly forwarded to the hotel and I was reached out by their Operations Manager Marlene.She wrote me a very personalized and apologetic email and mentioned this incident will be reviewed with their upper management team. And as a gesture of good will, she also credited me a little bonus Bonvoy points to compensate for the inconvenience. My $1 was also refunded on the same day (not sure if it was her pushing this through or it just happened to be the system processed the refund since I cancelled the reservation).Her above and beyond means to resolve the situation is how I respect a manager should be. Even though I was never their guest, she still took good care of my case and followed up immediately with a points offer and a solution. This is truly the right way to treat a guest and the way to earn repeated business.Their hotel will be THE hotel I will book when I visit NYC the next time as I know there is a manager who truly cares about guests. If I encounter any issue at their hotel, I know I can trust her to resolve the issue satisfactorily.Thank you, Marlene!

I used to be a manager at a Sheraton hotel, I’ve worked it all from night audit to manager, i am also a certified service culture trainer for Starwood. It’s sad to see a property like this discriminate against its guests. They treat you with less respect and condescendingly if you book your room via travel agent or a third party.Rule of thumb you shouldn’t make your rooms available on third party sites if you do bot plan on honoring the standard of the brand. People pay a huge sum of money to stay here. The least u can do is be respectful.I have an upcoming reservation which was booked in a travel package with an agent and so far I’m ashamed and highly disappointed in the difference in treatment and diminishing of the brand and not at all looking forward to my stay.

Chose this hotel for my most recent stay in NYC for the great price. Staff were friendly, knowledgeable, and helpful. The hotel is beautiful, clean and has a great restaurant and bar to hang out at if you arrive early for your stay and room isnt ready. Only downfall is the location/surrounding area is busy and dirty (typical of streets surrounding Times Square). But overall a great stay, especially with the friendliness of the security guards and staff.

I was truly looking forward to an exceptional experience with the AC Hotel as their hotels are usually a wonderful experience. However, the Times Square location upon check in this evening, was incredibly subpar - and coming come staying within many 5 star hotels from NY to Asia, I was very dismayed. I was unfortunately met with an abrasive and unaccommodating manager, by name of Ruslan. Or, so he says he is an on-site manager. Due to the nature of my benefits with Marriott hotels, which I have been an ongoing occupier and member of for a number of years, I have never quite experienced such a lack of concern, professionalism (i.e., chatting with co workers and snickering) nor unwillingness to assist. When checking in after the allotted check in time of 3 PM, the VERY last thing a person wants to be met with is an individual who lacks enthusiasm, and who is hell-bent on having an unwillingness to help - and, I am never one to complain. A manager encompassing or shall I say the lack of encompassing the aforementioned, should undoubtedly possess more managerial experience as well as training. And, for that alone, I will not stay within this AC hotel location again. Other than my experience with the front desk manager, “Ruslan,” the hotel rooms are very accommodating, spacious, clean and chic. Thus bringing my 1 Star review to 2.

Erika and Ocean at the front desk are WONDERFUL! Needed something ASAP for work and went so far out of their way to help me. Thank you! What a wonderful team!!

Lobby is new n modern. Not so big with lots of seats. Friendly staffs. Good that they provide Bottles of water but it’s too small.Room is quite new. A bit dusty. Good to have sockets on both sides of the bed. N microwave was functioning well. Water pressure from the shower is a bit weak. Need to bring own toothbrush n lotion.Location is good. Restaurants n supermarket are just around.

1st time stay. Super convenient location. Easy breezy check in process. Large comfy king sized bed and ultra modern and large shower. Large modern TV and glass fridge complete it. Rooftop lounge staff uber friendly and the view from there pretty cool. Will stay again and will recommend to friends.

I will definitely be coming back to the AC hotel. I booked a two double beds room and check in was flawless. The receptionist gave me the high level floor that I requested and although there wasn’t a flattering view I really appreciated his friendly service.The room was very clean and felt pretty spacious for a NYC hotel room. The shower was amazing and the water pressure was perfect. Having a fridge is such a plus and I used it during the whole stay. The linens were clean and the TV has a lot of channels to offer. Everything was great during my short stay and I can not wait to come back for my next staycation.

We got to the hotel after midnight and they didn’t have the room we booked. They promised to take care of us in the morning. We called at 9am and the lady was very rude. She said she doesn’t have anything for us and offered to call later. We called at 11 and then at 2pm. Still wasn’t anything but the last lady promised to call us back once they have rooms cleaned. Nobody called us back 😅 we got back to the hotel at around 4 and women in the resection ask her manager to help her with our issue. They made us wait for the manager like 15 min and then manager promised to solve our issue. He was running around talking to all the guests and employees around. Then we asked again and he promised again to take care of us and forgot about us immediately after he promised 😩 Finally after 30 min following him around he asked one of the girls on the reception to take care of us. We got another room with the king bed as we booked. After all this experience we are just wondered how this hotel got all this good reviews? How all this people and management work like this? How this hotel can be associates with the Marriott chain? What a shame and what a mistake for us to choose it for our stay.

Ive stayed in hundreds of hotels over the years, rarely give five stars. The AC Hotel Times Square is exceptional. The staff including Glenda the GM, Anna the Sales Associate, Alan, Johnathan and others were truly extraordinary! The room while small was clean, comfortable and very modern. Highly recommended, thanks for making our NY vacation special!

Nice bedroom, and nice restaurant, the food was good and the drink too. The service was very nice. And the hotel is in good position in the city. I think is a good option

Gorgeous view of the NT Times building. We were in a room on the 15th floor. Close to everything to do and it was relatively quiet up that high.

Bad experience here very loudly AC. Lack of bottle water. Charge me over 11 hundreds dollars even though I paid everything Online. Not refunds me over 2 weeks calling them says already process it but never did.

Location, location! In the heart of Times Square AC Hotel is an ideal spot to experience the sights & sounds of New York’s busiest streets. Spacious, well designed lobby was a great place to get some work done on the go utilizing AC Hotel’s reliable wifi. They also have a great business conference room and a solid gym. All the staff we encountered were very friendly. The rooms were designed well, ultra modern. Cool lighting. Excellent shower with two heads.Only complaint would be that our room wasn’t thoroughly cleaned, 1/4 of a cookie left behind prior to our arrival + a few other little messes overlooked. Noisy hallways but that’s expected in Times Square (party crowd). Thick windows illuminated any outside noise.Received a great deal using Hotel Tonight. 4/5 stars.

I must say Daniel, Maritza, Angelo, and Alex were extremely helpful and wonderful people. Daniel had communicated all week with me about a missed reservation and was very understanding and polite. His customer service skills were outstanding and he remembers people. I also watched him praise his staff and telling them that they did a great job that day. Maritza was extremely helpful about the whole parking situation and was even going outside to look for availability. Maritza was very calm and patient listening to stories from unhappy customers and she was great at deescalating them. I did not have much interaction with Angelo or Alex but small talk briefly and they were always polite and considerate of the situation as well. Jarrett on the other hand clearly needs to be retrained management skills. Her attitude is very distasteful and her customer service skills are nothing I would ever like to encounter again. Not only did you call me while we were out to eat for my daughters birthday, but she was also upset because her decision was not upheld. In speaking with her, as understanding as I was trying to be, she was very dismissive and somewhat rude. Other than that I would like to end on a great note. My daughter and her friends had a great time and we will be doing this again. Thank you Daniel, Maritza, Angelo, and Alex you all do great work and work very well with people. I really appreciate you all.

Enjoyed our weekend stay. Great location. Easy subway access near by. Stayed in room 1703 which gives a bit of a view of the Empire State Building. Staff were super friendly. Room was clean, king size bed slept well. Second time staying here, last time before covid. Only problem was the unending pot smell that engulfed the hallway and permeated the room. Still, would stay here again.

Avoid at all costs. I have ~350 Marriott nights lifetime and they have been pleasant ~99% of the time. This is the worst.The hotel double billed me. When I called to dispute the charge they said that they could see I was correct and would contact me within 48 hours to 72 hours. After 72 hours I called back and was told they are still looking into the issue. The charge is still there. I assume at this point Ill have to go through my credit card to have it removed.Do not stay here.EDIT: In response to the comment below. I attempted to call the number provided. I was on hold for one hour and was not able to speak to management. There is no way to get in touch with anyone who can help. Again, do not stay here.

Ive stayed here twice in less than a year and Ive been a satisfied customer each time. Excellent customer service provided by the front desk attendance. The young men go above and beyond. Twice they saw me struggle with my belongings and each time on two different occasions, two different young men who work there have come to my aid. They need raises! Clean rooms. I slept so well.

Unpleasant stay.Once step inside the washroom, less than 10 pics tissue left inside the tissue box. Toilet seat cover was very dirty, un acceptable.Very noisy while the cleaning lady is cleaning.

Great price, convenient location, car storage is just a block up. The rooms are modern and clean. A restaurant on the first floor. (Reservations required) and a roof top bar. (Its NYC Reservations required) Due to covid room service was unavailable during my stay, but the staff brought clean towels and other things needed to the room with just a call to the desk. The staff was amazing, very friendly and professional. Id stay again, and definitely recommend to anyone visiting The City. My room was quiet and I was able to rest easily. Thank you for taking great care of us. We will be back.

The staff is extremely friendly, they are the main reasons why when I return back to NY I’m staying here. They work the night shift and they went above and beyond to make sure we were comfortable. The two employees I’m referring to were: Russ, and the other persons I believe was Loretta, something starting with L. I loved my stay!

We started at another hotel because they said they had a roof top bar. After checking in we were told it was not open. They directed us here. BIG mistake. The lobby was beautiful,clean, and the staff were so friendly. Up to the roof top we went. Again, so beautiful, and the staff were so friendly. We decided to switch. The rooms are a little smaller then we realized, but this is our first trip to anew York, so we are assuming this is the norm. I could write a novel, but this was completed our trip.

Lamb screwers, crispy potatoes & eggplant tapas. So so good. Go get you some. Happy hour 3 - 5:30

Hotel is modern and nice. Located right next to Times Square. You cant ask for a better location if you are visiting New York City. Water pressure maybe a bit low for some.

This trip was my first time in NYC. The hotel was a great selection by my cousin. Jonathan, Gabi and Melissa were and are a wonderful representation of the hotel. I will be looking to coming and staying at this location on my next visit.

Positive: The staff was awesome Negative: The top cover had a stain on it. Other than that I had a wonderful experience.

My favorite hotel in the city. The AC is steps from the subway, far enough away from the Times Square crowds to be relatively quiet. Close to many food options and I like how the AC hotels have water stations on floors. The hard surfaces of the AC rooms feels like the room is cleaner than some other hotels with carpet and upholstery. The staff is super friendly and since I am there at least once a month, they have addressed me by name, even with my mask on!I used to stay at various Marriott properties in the city, but because of the hospitality of the staff, I now only stay here.

Positive: Clean great staff as always favorite place to stay when im visiting Negative: Nope!

Didn’t get an upgrade due to high demand. The manager did not seem very friendly. The hotel room is comfortable and clean. Don’t have daily housekeeping.

Loved the location of hotel. My experience was great and the rooms was very nice. Would loved to stay here again.

Terrible experience overall and would not recommend for your stay if visiting the city. While the hotel is primely located near Times Square and has several nice amenities such as a rooftop restaurant, meeting space, etc. the cleanliness and staff service sucked.Stayed for memorial weekend and had great service from the manager Daniel (probably one of the few folks that actually gave good service here) However the rooms themselves were quite dirty with visible stains on the mattress sheets, top blanket, and pillows. When I tried to contact the front desk they never picked up and were always busy downstairs. Further, they attempted to check me out early stating whoever setup the reservation in our system must have done it wrong but never apologized and actually tried to make me feel like it was my fault their system was incorrect. I thought this was resolved but come to find out after my stay I still received charges for late check out and now while Im trying to contact them to remove the charges I just keep getting transferred from the front desk to sales back and forth.

My 12 night stay at the AC Marriott Hotel Times Square was awesome. I highly recommend this hotel. The staff goes above and beyond to be friendly and help with anything you could possibly need. The front desk staff was friendly and welcoming every single morning when we started our day, even going above and beyond to give us food suggestions during a busy check in. The manager (im sorry I never caught her name) was extremely friendly and I swear she was working every single time I went to the lobby the entire 12 days I was there. Johnathan at the front desk was beyond friendly and went out of his way to say hello and make sure we were okay and didnt need anything else. He even offered to book me a car to the airport on my last day, and called with a confirmation number within 5 minutes. The room was absolutely spotless and when we asked for it to be serviced it was done within the hour. I am a Hilton Dimond member and I can honestly say after this experience, I definitely need to switch to Marriott. Thank you AC Marriott Times Square Staff for making my first trip to New York a great one!

Booked last minute for a weekend family trip. I only stay at Marriott properties so my expectations are high. Staff, housekeeping, room upgrades, ad-hoc needs were all met/exceeded.Only downside is the trash and the number of homeless/mentally ill around 40th street at Times Square. It is a city issue but this should not detract you from staying at this wonderfully run hotel.

Great location. Great hotel. Service was very disappointing. Seems very understaffed. Maintenece and housekeeping was lacking. We had to ask for our room to be cleaned on 5 separate occasions (stayed 8 nights). When we did get housekeeping service, they often missed towels and toiletries. I usually stay in Marriott hotels and this one did not have the same level of service that I have come to expect.

Great location and friendly staff. The restaurant downstairs serves great drinks and potato bravas!

Im not going to lie, this place is a decent hotel. Very clean, the room was perfectly clean. The staff was friendly when I arrived. I was a little disappointed that the roof top bar was closed so early on a Sunday evening. Also disappointed that parking is not included with the price of the hotel, as it costs almost $60 to have your car parked in an underground garage a few hundred yards from the entrance of the hotel. But I did have a good experience at this hotel and would recommend

Got two rooms at a good price. Rooftop restaurant is nice! Parking situation stinks though (Not the hotels problem)

This place totally lived up to my high expectations! I love Boqueria and I eat there as much as possible. It’s stellar. When I needed to stay in Midtown I choose here because the lobby always looks so hip and it’s attached to Boqueria. Clean. Kitsch. I never heard a neighbor. Highly recommended.

Very nice hotel a few blocks off Time Square. Hotel staff was very accommodating and friendly. The room was clean and comfortable.

AC Hotel is very clean and very comfortable. They are very accommodating. They will gladly check you in early if they have a room available at no charge. The staff are welcoming and have a good attitude. It is in Times Square and right across from the Greyhound bus station so literally a 3 minute walk if you are coming in on the bus. Ive stayed twice and will be back.

Spectacular experience I had with AC Hotel! I booked 5 nights, no single regret. The staff was friendly, knowledgable, accommodating, and courteous. Every time we came back after outing we were always greeted upon arrival! I have many hotel experiences but AC service was by far one of the exemplar one! Location is great! Times Square, stores, restaurants are all close by and convenient within walking distance. One thing to note would be that if you have a red eye flight and will miss check in or between hours, make sure to call the hotel/front desk to check in and let them know so your reservation won’t be canceled as a “no show”. I tried calling but talked to the reservation dept, to find out when I arrived at 10AM the room was canceled. However, the front desk was extremely helpful. Within 20 mins a room was ready for us, I’m glad that a meltdown crisis didn’t happen lol The room size was ok, but heard that in nyc that it’s about normal. There is also so rooftop bar that opens limited hours but nice view at night! Overall, amazing experience for my first time in NYC! Highly recommend and would return!

The front desk staff was friendly and helpful. Alan was exceptional and very informative about which train to take to the areas of New York that we wanted to visit. The hotel location was perfect for our plans. Our only dislike is that the hotel room could have been a bit cleanier, ie dust, bathroom sink corners. Although when we reported our concerns to staff, the issues were quickly taken care of.

My girlfriend and I stayed at the AC Hotel over Memorial Day weekend for my girlfriend’s 30th birthday. There was a small surprise I had planned and Daniel, Berncie (there was a third lady involved unfortunately I couldn’t remember her name, she wore glasses) helped me execute it to perfection. She had no clue and I definitely appreciate you guys for that! That’s all I cared about.

Excellent hotel.No complaints. Enjoyable stay. Close to TSq.Dirty outside at entrance due to heavy TSq traffic. But as soon as u enter the hotel door its a clean humble experience. Highly recom….

They were very nice. The room was amazing and very cleaned and organized. The shower was very wonderful. Front desk was helpful and very kind to everything. Unfortunately I dont have any pictures but the pictures they show look just like the room. I will soon be going back for my birthday so Ill definitely take more pictures. I would say this hotel is amazing and you should experience it for yourself. Bye 👋

They are an excellent hotel! The staff was so friendly and accommodating especially Daniel. Great customer service is truly a priority at this hotel. The rooms were modern and spacious. The hotel is close to a lot of things. We will definitely recommend it to our friends and family, we cant wait to return.

Positive: Everything great location,great staff overall its allways a great experience deff my favorite place to stay

Inside 4 stars: staff was good. rooms were a bit tight for 2 people sharing a room. our bags were everywhere. not alot of space to put our things so it always looked a mess.outside 2 stars: there were a lot of people just hanging around outside of this hotel at all times. people sleeping on benches, smoking, drinking beer out of a can with paper bag.just use your imagination.overall average is 3 stars.

The hotel is amazing the staff amazing great restaurant and ambient, with a rooftop wow 5 stars 💫 with every and close to anything

BED BUG CITY! Do not stay at this hotel. Terrible customer service. We advised the staff of the situation, however they were too “ busy”and didn’t want to get management. We sat there for 20 mins waiting for someone to come assist us. We left, we wasn’t going to going to miss our flight. We called 2x, left info and advise management will call us but NEVEERR DID! BED BUGS GALORE.

It was comfortable. The staff was friendly. It did not have any bells and whistles, but was not below expectation.

Positive: Room was comfortable and hotel was close to parking garage. Great location Negative: Front staff could be friendlier. The person who assisted me seemed annoyed by me for asking a few questions while checking in, which wasn¿t a nice welcome. Hopefully she doesn¿t treat all guest that way.

The hotel was very clean and safe. The location is perfect. Just within walking distance to all transportation needs. Penn Station is only 6 blocks away. Nice walk. The hotel is very secure needing a key to open the front door as well as access the elevators. I had a really nice room with a huge balcony. Not every room has one. Only 5 rooms😁 Check in was easy. The staff was very friendly. The room was clean and tidy. Ill definitely be staying here again.

Very poor service and rude staff. Rooms go for many days uncleaned even if you request for a room to be done. If one wants to be happy in their vacation they should avoid this hotel by all means. Poor, poor service.

This hotel has a perfect luxury vibe, great service, quiet room, best location with great restaurants right outside, and even the people around here are friendly and chill. Its the best hotel Ive ever been to in my life, its a 10/10 for sure because it really gives the best NYC experience 💯🔥

Very clean, modern and spacious as youd expect from an AC. Everyone was very friendly.

Service is ok. The hotel is well located but the block where it is located is not very safe, lots of homeless sleeping in that area after 9pm.Beds are really small, hard to sleep 2. Room service just upon request.

Until this week and weekend past, I was quite impressed by this establishment. However this past Monday night into Tuesday, there was no available water from 10pm to 7am...AND there was only 1 of the 3 elevators working since at least Friday evening...AND, unavoidable by the hotels staff or capabilities, but there always seems to be a bum fight in front,....nightly....This hotel is far to nice-looking and expensive to have to tolerate any of these inconveniences. They should also give more to guests as far as amenities, points and gifts than they do--Especially loyal guests--like local restaurants (all levels), discount shops and chain pharmacies/stores...something. They just give you two 6 oz waters...and not even good water.

Hotel looks great from the lobby. The people at the desk were great. However, our room had the smell of vinegar, and our sheets were stained in droplets of blood. We called the front desk about it, they just came and dropped sheets off. They never addressed the smell

Great hotel. We needed two rooms and they gave them to us right next to each other. Rooms are very clean and good size. Very modern.

This hotel was very clean. The check in guys Justin and Daniel were amazing. Hotel was located right around times square in the heart of all the attractions. Definitely would recommend this hotel.

The staff was so nice and very helpful with any questions we had. The hotel was clean and we had a beautiful view of the Empire State Building from our room on the 15th floor.

Great value for the money, exceptional service and the location is perfect. Roof bar is worth the stop.

Wish i could give 0 stars. First impression was standard, second night we got to the hotel from a busy day to a room that had not been cleaned, i had to make the beds and was then informed that the rooms were cleaned upon request only; this was not communicated to us either by the confirmation email or at check in. It was then that we requested the room to be cleaned the next day. That night we were awaken by a fight in front of our door, it took a while for the security to take care of the screaming guests. The third day we got to the hotel exhausted from the day again to a room not cleaned even after requesting the cleaning the night before, called the front desk and they just said they would take care of it the next day, we wanted to shower and needed clean towels so requested them during this call. While one of us waited for the towels and stayed with our two kids. the other went to the front to talk to a manager about this, Daniel reinstated they would take care of it the next day and was very dismissive about my concern, Being 8 months pregnant going on a vacation with my family the least I want to do after a busy day is clean up, make beds and have to call and wait for clean towels and coffee. Basic standard service needs from any hotel we have visited were not being met and I was treated as I was making a big deal about it. I requested another room so that I didn’t have to clean and make beds and Daniel said he couldn’t do that because he would inconvenience another guest by taking their reservation or having to move them to another hotel since they were completely booked (i checked later online and they have rooms available so this was not true) I explained how him telling me to go back to my room to make the beds myself and deal with a dirty room was not resolving my problem and if he had fo make other arrangements for another guest that would be appropriate. He declined... i mentioned I had chosen this hotel based on great customer service reviews online but I thought they were wrong,it was then that after being in the front desk for almost 30 minutes I was given another room and got an apology mixes with excuses. The extra towels by the way never got to my husband or the new room... we were exhausted and had to share wet towels, that night in the new room the smell of weed coming to the room was strong, at 1:30am was awaken by the next door guest cursing, screaming and throwing things to the wall, this lasted until 3:15am and started again at 6am. The hotel again is standard but the service and guests make it impossible to be enjoyable. Not looking forward the next two nights...

Stayed here back in October 2020 for me and my wife’s mini honey moon in the city. They gave us the Nigel Barker suite and it was beautiful. Great looking room, great location with an amazing view. Would recommend to anyone!

Positive: Honestly speaking the hotel was okay. Negative: No pool The restaurant in the hotel close super early No breakfast which sucks because they charge a lot for you to stay No room service because of covid but yet they walking around with no mask

The worst service! I stayed there for 4nights, the room cleaning service did not show up. When I called to check when the room will be cleaned, they kept transferring me to the cleaning company. This is the last place I would recommend for anyone visiting NYC.(0 star)

The room has a weird smell, the location is convenient

Positive: The staff was amazing!! They were accomodating, friendly and professional! Great location, too! Negative: As for anywhere in NYC, parking was ridiculous. Aside from that, a great stay overall!

Staff is very helpful and polite. Rooms are comfortable

Terrible service did not check in until 6:30 and did not get the room we wanted. In addition we were told to park on the street only to wake up to a $115 ticket

Very nice room! great service, everything so clean, and friendly staff.

Everyone is so nice and welcoming here! Had a great experience and will definitely come back

Positive: Muy bonito, limpio y buena atenci¿n

Surprised its even part of Marriott. From security to the front desk. this place is definitely a place I will not return to.

Excellent hotel. Clean. Good customer service.

Positive: Typical small room for NYC, but it was clean and modern. Great shower. Negative: Not meaning to diss, but the view was the side of a high rise factory. If view is important, best to talk to them.

Despite the modern design and chic furniture and room layout, there was an iritating amount of noise and foot traffic all night long. I was scared to walk through the huge crowd of kids who just stood outside the narrow entrance the entire night, but it was completely relieving to be greeted with compassion and albeit genuine and helpful staff. The super kind and professional guys and gal at the front desk made the stay much more worth the crowd. And plus as I got to my room the first standout characteristic i had relished was the chilled glasses in the provided mini fridge. To this day i havent experience another hotel in that area of midtown that both accommodated AND humbled me.. i grately recommend this hotel, with perhaps this tip: Check in during the daylight and maintain a low profile for the late hours of the night.

Positive: location closevto subway and times square Negative: view from room was just an old factory

Positive: Location Negative: Considering the price i paid i guess i got what i paid for. I would definitely never stay again. Hotel was packed, loud and full of noisy rude guests. Walls were thin enough that i heard and smelled everything next door including the marijuana and music

Positive: The hotel is clean, and the staffs are incredible

Positive: Very professional staff Negative: Great hotel wonderful location.

The service was poor even before arrival... While boarding a late-night flight to NYC, I get a message from the front desk associate informing me that my payment method has been declined and therefore our reservation is not guaranteed until payment is completed. Thankfully, the associate was uninformed and did not realize my payment was processed well in advance.Upon arrival to the hotel, we check into our room to discover two visibly dirty champagne glasses. Nude lipstick was still on one of the glasses from a previous user. Yikes. It was obvious that the glassware was not properly cleaned nor sanitized. This was very concerning, as cleanliness and sanitation standards should be a top priority to the hotel, especially during a worldwide pandemic.The next day, there was a written notice that only one elevator in service due to scheduled maintenance of the elevator belts. This was frustrating. Guests should have been informed of this inconvenience beforehand. Not only did the lack of elevators cause delays, but it was also a major violation of health safety protocols. My boyfriend and I had to choose between riding a packed elevator with 6-11 strangers or climbing 18 flights of stairs to and from our room. There was no way to practice social distancing whatsoever. At one point, we were in a jam-packed elevator with 11 people! Unacceptable. The limited elevator service also caused us to be late for our sunset reservation at Castell Rooftop. Due to this, we were unable to be seated at the outdoor table that was reserved beforehand. This was discouraging.Later that night around 4:00 am my boyfriend woke up to find a terrible leak that covered half of the bathroom floor and toilet. Unfortunately, my makeup and toiletry bag was sitting on the back of the toilet and got soaked by the leak. He had to lay the sopping wet items to dry on the counter and then proceeded to cleaned the leak. At 9:00 am I woke up to this disaster. I had to discard a few of the toiletries that were compromised from the leak. When I brought this complaint to the front desk, I was assured that the leak was most likely the result of the guests above us running their shower or toilet for a prolonged period of time. What?! Gross! What a terrible explanation, it actually made me feel worse.During the last day, we went up to our room to shower and pack our belongings for checkout. After waiting in line for 10 minutes to use the elevator up to our floor, we arrive at the room just to realize the room key was deactivated. Once again, frustrating. By the time we went down to the front desk to reactivate the key and back up to our room, nearly half an hour passed by. During the shower, housekeeping kept banging on the door and then opened the door. THANK GOD the catch lock was opened which prevented housekeeping from barging in on my boyfriend and me in the shower. We then quickly packed our belongings and rushed downstairs to make checkout. Once arriving home, I realized that I left behind a new $150 Sonic electronic toothbrush. I’ve never forgotten an item behind before, not once. Comes to show how extremely stressed out I was rushing to pack. I never did a final walk around to check. I contacted the hotel 3 hours after checkout to ask about shipping the forgotten toothbrush. I was directed to call housekeeping the next morning. The next morning, I called housekeeping 4 times and left 2 voicemails, nothing. A few days later, I was finally connected to housekeeping who told me there were no items left behind in room 1813, as they always follow a strict protocol on missing items. She then proceeds to tell me that if anything was left in the room they would have kept it, therefore I must have misplaced the toothbrush somewhere. WHAT?Ive never had so many issues in such a short timeframe. An experience like this is unheard of. Unfortunately, I sent this message directly to hotel management weeks ago and nobody followed up with me.

Positive: The cleanliness. The hotel lobby smells good. Negative: No Valet parking

Love the space and ambiance. Price is reasonably higher than other lower tier Marriott hotels, BUT, the low incidental deposit is GREAT!!!!

Positive: New building Negative: Just the neighborhood was having lots of homeless around. Other than that everything was fine about the hotel and staff

The hotel has issues with a strong marijuana stench wafting through multiple floors. The service however is excellent.

This place was beautiful the price was reasonable for a one night stay. The location puts you close to many different things to eat. The only thing is the deposit was really high. I got my money back on a Wednesday and I stayed on a Sunday but I didnt know that I had to leave such a high deposit before staying. What if I didnt have the money? Other than that the staff was very nice and the rooms were extremely clean. The bed was so comfortable I didnt wanna get up. I will definitely be staying here again.

Couldn’t be any more impressed with the professionalism and hospitality of this staff in addition to the attentiveness and cleanliness of the accommodations. Especially considering the bad weather, NYE weekend, global pandemic situation and all the other factors stacked against this crew. They were flawless.

Great location and stuff but could be cleaner! Entire building smells weed 24/7

Positive: The roof top Bar was amazing. The room looks Luxurious and the bed was very comfortable. I also enjoy the shower, not a big fan of the sliding door of bathroom as if you was with someone else they would not know your in the bathroom since theres no lock. Negative: I was not aware of down payment, Gentlemen infront was telling me I had to put down $200 deposit, I do not recall seeing that anywhere in the Itinerary. Would be good to know what the down payment is before I booked the hotel.

Positive: Loved staying here! Very clean, Hotel employee at the front desk is super helpful!

Recommend++, clean ,renovated recently and perfect location!!!!Kindly and hospitable staff especially Daniel !!!

Lovely hotel with great staff. Very friendly and helpful. Will recommend to stay here if ever in NYC

Positive: Staff was really nice especially the front desk Negative: I had a back room

I actually was visiting a friend a That a very upscale moderate prices rm. Right in times Square area. I like that security elevators no key cared no elevators ride i think kts like that first/

Really wonderful staff and the rooms are very nice too.