Let me start off by saying I haven’t actually gotten work done here before but was in the process. So I had my un-drivable car delivered to their shop (it was hit overnight by a stolen vehicle). Two full weeks go by and they hadn’t reached out once to give an update on what’s going on. Any time I called them, nobody seemed to remember my car was even there. I was told the the documents needed for damage assessment was sent to my insurance company and they were just waiting for approval. I called the insurance company, and they claimed the documents were never sent to them. I don’t know who’s lying. Needless to say, it was a big headache given they don’t provide loaner vehicles here.I decided to have my car towed somewhere else that was recommended. Much better and faster experience so far and I’ll be getting a courtesy vehicle. The new shop reached out to me the next after it was towed there (they were closed upon vehicle delivery). Also, a local adjuster called about my vehicle being at the new shop and he’d be going to look at it.I firmly believe that Gerber was just letting my car sit in their lot and had no plan on actually fixing it in a timely manner. And they were a shop partnered with my insurance. The new shop isn’t partnered and is doing a better job.

Staff was fine. Work done was fine.Several items were stolen out of my vehicle while Gerber had it for repairs. They were petty items, but the point was that they were stolen. I told management, and they shrugged me off and took no responsibility. This issue and subsequent response was disappointing and ruined an otherwise decent experience.

I would be happy to share a full review once we get my wifes 2018 Honda Odyssey returned to us ..

The best! Great customer service. Their quality of work is HANDS DOWN

Repaired my car effectively and professional, courteous staff. Exercises Covid protections!😊

Although, my car ended up being a total loss, the customer service I received was excellent. Jim was amazing and if I need any repairs on my car this is where I will go.

Chris, Becky and the crew at Prestige took amazing care of me when I needed body work done on my Maserati Ghibli due to a case of hydroplaning at 70 MPH into a ditch.While getting my car fixed was not something I was looking forward to, the team made my experience a very solid one!Their attention to detail and insanely quality body work was greatly appreciated. My car looks AHMAAAAZZZZING!!!! :-D2 thumbs up, 5 stars, 4 diamonds!Thanks, Prestige!

Outstanding job by the Prestige team all around from quote to scheduling through repairs and then pickup. This is my second time using Prestige and both times great results. High quality and attention to detail are their trademarks. They made it seamless working with the insurance company. When I picked up my SUV today, it felt like I was in a brand new car. Top notch!

My experience with Prestige really took the sting out of my recent accident. Chris has been a pleasure to work with and they are extremely organized and professional!

Becky was friendly and welcoming when I first came in and always seemed to recognize me on the phone the couple of times I checked in. Jim was my main contact and he absolutely went above and beyond. He kept me apprised of my repair, dealt with the insurance company on my behalf for the estimate and delivered my car a couple of days sooner than promised. It looked and smelled brand new! You never hope to need a body shop but I wouldnt hesitate to use them again in the future or recommend their services to any of my family or friends. Thank you all for a great, low stress experience!

They do incredible work. Cannot recommend this place enough. If you bring your vehicle here, you will never go to another body shop.

Prestige Auto Works live up to their name and reputation. A car accident can be a real hassle. Thankfully, Jim made my experience smooth as silk. From drop off to pick up - their customer service was outstanding. Not only did my vehicle look and feel like nothing ever happened, I am confident that their workmanship will last a lifetime. With the manufacturer warranty intact, my vehicle pristine, and a very satisfied customer in the drivers seat - PAW is the best in the business, bar none.

Didnt get an estimate after all. Rather than puttng the customer first, they wanted to place their needs first along with that of the insurance company.

Jim was great to work with! I appreciate everything you did to help me get back on the road. You and your team did an amazing job with my vehicle! Thank again for your help!

Chris and his team are excellent! They were able to start on my repairs quickly. They also dealt with the rental car company for pick up and drop off; I didnt have to schedule anything! The original estimate for my repairs was sent to the insurance company via several cell phone pictures taken by me. PAW took care of doing an accurate in-person estimate and dealt with the insurance company directly. I didnt have to do a thing! I got a call from PAW during the week of repairs and I thought it was to tell me things were much worse or the repair would be delayed but it was just to check in and let me know everything was moving along as scheduled. Car was done on time and was clean as can be!

Excellent experience again! David Gassner has gone above and beyond for us with two different cars and two different repairs. With this last accident being a pretty substantial repair. His attention to detail and customer service is unmatched. I cant say enough how much I appreciate the quality of work and attention to detail with both the car and keeping us up to date with status of the car. The work came out perfect! It looks amazing, thank you to everyone who worked on it at PAW!

Have had work done here more than once, had cars detailed and am always completely satisfied. Chris goes above and beyond to make sure you are happy with their work.

Fantastic service. Took in my 2019 Civic after a minor sideswipe that damaged the driver rear quarter panel & door. Less than 2 weeks they had it back looking brand new, detailed, flawless. Excellent work. Thanks to Mike & team for everything on this repair!

I brought my car in after someone ran into it, this was my first time here, I loved the place as I walked in, very professional and friendly! My car looks amazing and I didn’t expect them to detail my car because other auto places I’ve been to just specifically worked on the wrecked part... I love this place and want to thank David G. And his crew for making my baby look new again. I enjoyed and loved the service ❤️

Becky and Mike ways act in a professional way. This is the second time that I have used their service. I was satisfied the first time. I will report the second repair report

We needed some body work done on our CR-V. We worked with Mike who was very friendly and detailed about what needed be done. They kept me updated on the status of my repairs and even finished them early. Our car looks brand new.Bonus: They detailed the interior of my vehicle as well. It looks brand new.

I stopped in at this shop 4-5 years ago to get an estimate on a minor scuff job. I don’t remember who it was, but he buffed out the scuff on the spot as it turned out to be pretty minor and he didn’t charge me. I thought it was pretty amazing and very ethical. He didn’t accept any money. Fast forward, now I needed some actual work done to my car. Mike was very professional, courteous and honest. Turns out my final bill was $20 cheaper than the quoted price. Again, I can’t reiterate the importance of ethics and honesty in the auto industry. On top of that, they did a superb job cleaning my car inside and out for no extra charge. Beyond satisfied with the price and service!

Its always nice seeing the different cars for sale at the corner of Racine and Janesville. How about a Lamborghini?

Excellent communication, and excellent workmanship. The weekly phone call updates were greatly appreciated throughout the process. We will highly recommend Prestige!

Jim gave great service he let me know how to proceed with my scratch, repaired it top notch, did a great job! Really like this place.

Small issue with the work they did, 20 minutes and fixed to satisfaction. Very clean place as well as very friendly staff. Thank you Prestige Auto.

I took in my daughters car after she drove over a garden utensil that broke her bumper cover and running light assembly. Prestige worked up an estimate to replace the parts but also was able to pop things back together for no fee what so ever. Im truly impressed. The minor cosmetic damage is something she can live with and I doubt anyone would even notice. The estimator was very reassuring that there were no structural issues and didnt try to force the repairs on us. Weve used them before but this just cements my opinion they are a top notch and honest operation.

Simply amazing experience. Waiting area is pleasant, facility is clean and the ladies at the front desk are professional. Chris went above and beyond and made the process with the ins. company seamless. Vehicle looked brand new, all lines were matched up perfectly between each panel and the work was done in the expected time which is always awesome. I am in the auto industry and will be recommending Prestige to every person I encounter that needs work done. Thanks again!

Amazing experience! My bumper had gotten pulled off the bottom of my car and they fixed it totally free of charge despite my offer to pay! With this level of customer service will be taking my car here for my next repair.

I have been a customer of Prestige Auto Works for over 20 years and never have I had a bad experience having my car repaired. Their body work is impeccable and the customer service goes above and beyond expectation.I am extremely fussy about my car and trust them explicitly from the moment I drop it off until the moment I pick it up.I do not write reviews but Prestige Auto Works deserves one. They are the best. I highly recommend them. You will not be disappointed.

Very meticulous place which kept me informed throughout the process. I’ve worked with a number of body shops - this one is now my choice. High level of customer service and great overall end result. My car left looking like new!

I had to get a door repainted on my truck and once again returned to Prestige to have the work done. Not only was the work done perfectly (as usual) I was pleasantly surprised to find the entire interior has been portered. I was going to spend my entire off day to do an annual spring cleaning but Chris and the gang at Prestige freed up my day to take a nice motorcycle ride!Oh, and the cookie was excellent as well!

Loved the customer service!! Jim was awesome and kept me in the loop throughout the whole process. Thanks team Prestige!!

The General Manager (Chris) has built an extraordinary team of professionals. If you think old fashioned service is gone, make the call to PAW and you will see what I mean. PAW provided me the assurance I needed before the work began and the satisfaction I deserved after completion. Disregard their location, it is safe, very clean and PAW sets a new benchmark for creating the WOW factor in my world. A very refreshing experience after a horrible accident.

Staff very professional and friendly. Helpful by talking through all the options. Will only use Prestige for all future repairs. The highest quality in WI.

I took in my 2019 CRV Honda to Prestige Auto Works for a body repair following a rear end collision. The staff was very friendly and helpful. I had the pleasure of working directly with the owner, Keith Raskin. He repaired the vehicle to show room condition.Keith called me daily to let me know updates on the progress of the repair, completed the repair earlier than promised, washed and waxed the outside of the vehicle, vacuumed and cleaned the interior, and removed scratches unrelated to the accident for free. He also included a bottle of touch up paint.It is very evident that Keiths mission and passion is centered around providing the best customer service in the business.In the last ten years, I cannot remember receiving such exemplary service. I have only one regret. That I had not been introduced to Keith and his superb business many years earlier. I highly recommend Prestige Auto Works for any collision, body or paint repair.Scott Phillips

PAWs is simply the best in its class.

I brought my car in after an accident that damaged my bumper. They did a FABULOUS job on my car. Great communication, friendly staff, and my car shines like brand new. The waiting room had plenty of refreshments. They also finished the job in half the estimated time.

This business is outstanding in service and workmanship.We didn’t even have to contact Entrrprise for a rental, because they have people and loaners from Enterprise on site.When we picked up our fixed vehicle it was cleaned both inside and out right out of a showroom floor. We are very impressed with Prestige auto works.Excellent workmanship

The best body shop in the Country!!! Go visit them. Youll see. Unbelievably professional and the work is outlstanding

I give them a full rating on:Service qualityCustomer Service quality+bonus points for going above and beyond expectations.I would recommend PAW to anyone and everyone.I have already recommended them to all my co-workers and family. I even still proudly have their keychain on my keys because I am that satisfied with their work.I got my 2013 Toyota Corolla S repaired by them (recommended by Justin from Lexus North Shore after my car accident) My car was torn up bad but they got it back to me looking beautiful.Chris took care of my repair and went above and beyond with customer service. He made sure I was comfortable and understood everything. Made sure I found a good deal on a rental car for my time without my car. Offered to have someone drive me somewhere if I needed it. He even mentioned that instead of getting junkyard/used/refurbished parts, they pay the difference to get NEW parts.They go above and beyond with their service! Not only did they get my cars body looking fantastic but they also left the inside of my car better than when I gave it to them. They got my car back to me BEFORE the promise date (which is awesome because it sucks being without your car.) He even worked something out so I could pick up my car after hours and not be stuck without it all weekend.Keep up the great work Chris! and thank you again!

Great customer service! Ideal communication throughout the repair process and flawless professionalism and workmanship. Highly recommended and can honestly say look forward to future business which is tough as a collision repair center!

I was so miserably inconvenienced by my car being damaged, so I wasnt thrilled at all that I had to take time to get repairs done. But as soon as I arrived at Prestige, the accommodations began. Jim, my service specialist, made sure every detail received the best in what Prestige has to offer. He was frontline with the insurance and car rental companies. I didnt have bother with any of that stress. The quality of the repairs was phenomenal! Prestige Autoworks (PAW) is by far the very best shop in town for any auto body work you need done. Cant belive Im actually looking forward to my next post-fender/bender visit!

These people did an excellent job of repairing my Honda Accord. It is great to see a company that still places such high value on quality work AND customer service. I would definitely use them again, though I hope I wont need to!

I can only speak for full the detailing that I had done and it was just...mediocre. Especially for the cost. Car was still dirty inside and wasnt buffed/cleaned outside very well. Unfortunately couldnt be out of a car any longer and I regret not saying anything while I was there. Havent has issue when body work was done, but detailing was not really worth the money in my opinion.

Excellent service throughout the repair. Couldnt have asked for a better experience. Everyone couldnt have done an better job. My car was excellently repaired and detailed, rides were provided and everyone was very professional. I couldnt recommend it more highly.

Im lucky enough to have a gorgeous high end luxury ride. Just like with my home, I try to take excellent care of my car. But when idiots cant drive/park at a supermarket and they did swipe your vehicle while youre in the store, it angers you after thinking about all your time you put into taking care of your property. 😡 I was nervous about most collision shops working on my prized possession. Worried that they wont get the paint right. Nervous about the craftsmanship and work quality of the technicians, since they are not from my cars manufacturer. Needless to say I was very skeptical. Once I decided on Prestige, all of that thinking and skepticism when out the door! They are VERY professional, everyone inside the office has an outstanding personality, and they keep you in the loop as far as the status of your vehicle. I never once had to call them to check up on anything. The quality of their work is out of this world. My car has a difficult factory paint finish to match. When I got the car back, they even sprayed my hood, which was not damaged, and I couldnt even tell that did that until the rep told me. All of the parts were mounted and installed perfectly. I HIGHLY recommend PAWS to ANYONE and EVERYONE who needs collision repairs, or even freshen up areas that need to be painted again. Prestige....Absolutely amazing!!

I have been taking vehicles to Prestige for over 23 years. Ive had nothing but great service from them. They are always willing to make the small adjustments to make my repaired vehicle just like it was when new. Years down the line, my vehicle shows no ill effects from the accident.

Totally would not recommend! They will only look at your car and write you an estimate if they know you have insurance. I decided to go to A1. Collision who did not even ask for insurance information. They wrote it up and treated me professionally.

Prestige Auto Works has been the exclusive auto body repair provider for our family vehicles since the late 1990s; workmanship, attention to detail, and customer service have exceeded all expectations; we have been extremely satisfied every time we have brought home a vehicle from this shop.Bodywork and detailing have been uniformly flawless; color-matching has been perfect--these guys have approached it as a world-class fine art (even red tones).Client satisfaction is Prestiges goal, and Keith and Chris have quite well succeeded with our family, over the past nearly two decades.My wife and I would unreservedly recommend Prestige Auto Works for flawless auto body repair, better-than-original paintwork, and management and staff who take customer service seriously.

Despite my impatience they did a really good job on Bessie (Toyota rav4). They were very nice and polite and we got cookies when we came to pick her up. Very friendly environment. Fixed something on my car that didnt happen from the accident. They did it for free

This is the BEST place to get your car repaired, they are friendly and fast! They work well with insurance providers and are consistent. I cant find a single area for improvement and i wouldnt trust my vehicle to any one else but Prestige Auto Works.

The have worked on my C7 Corvette, my company trucks, and my dads Audi RS7 and S6. They did a good job on all of them. Chris was responsive and the work was like new. Hope to not see them again but if I do, I am sure the car will look great when it is done.

Do a good job at repairing cars I will recommend

My Dodge Challenger was stolen out of my drive about a month ago. The police ended up finding it about 2 hours away with $5400 of body damage to it. Also with the the body damage the lovely people who stole it also, drank, smoked, and what I believe was sex in my car. I didnt think the car would ever be the same. But then I took it to Prestigh auto works (PAW) I got my car back today after about 2 weeks in the shop. My car looks better then brand new, there are no scratches on the vehicle (not even micro scratches) or dents. Every single tiny detail is there and they did not skip any steps. I couldnt believe how good my challenger looked. I honestly didnt think it was my car when I first looked at it. The entire was all shampooed, and cleaned, and it was litterly squeaky clean. I will be recommending this auto body repair shop to everyone I know, and I will be coming here as long as Im alive. Some companys go the extra mile, this place went the extra 100.

I went in for an estimate on my 2016 Toyota Rav4. The guy that helped me talked to me and treated me like I was a teenager! I am 30 years old and didnt pick this place solely because of his service or lack there of. Just because someone is a woman and looks young doesnt mean you treat them however you like.

Great service! I had trou le with a rental the sales associate set up everything and even contacted me after hours to make sure everything was taken care of. This place goes the extra mile to make sure you will be in your vehicle! They also clean your vehicle after repair. Excited to recieve my truck back!

The best place to get your damaged vehicle fixed PERIOD!!!!

Quality in every possible way of measuring. Truly first class.

Theyre great! And thats not just me saying that. They invited Lenny (the dog) to come inside and lavished him with treats

I couldnt be happier with the service and work they did on my car! Becky, Bryan, and Chris were super helpful and I would recommend Prestige to anyone and everyone.

Always awesome work. Only place that touch my vehicles for body or paint repair!

Professional staff and excellent service

Where Automotive Professionals take their cars,the best!

Excellent customer service, and a very clean, professionally run shop.

Very meticulous about every detail in regards to auto body. Nothing is done less than 100% perfect every time.

Absolutely the finest shop in town

More concerned about the insurance company you can find a better place

Great customer service and high quality work.

If you have a luxury or custom car, you should take it here, they will repair every single part on it. This is my second time Im coming back, and will be back again if needed

I have never been treated this well before.

Great operation, quality work, employees that enjoy their job

I had a bad experience with David.I was overcharged and some parts still not fixed although I picked up my car a few months ago.Also it took longer time to fix it then promised.

Excellent customer service they do what they promise

Very nice clean and friendly services

Knowledgeable. Good work.

Fantastic repair facility.

Good facility nice people

Way over Priced

They are very professional.

Nice

This has been my favorite body shop for years. I was surprised to learn it had been sold to Gerber. I went in and talked to Chris. He assured me the quality of their work had not changed. Our VW Jetta had hit a deer and we were able to bring it in within 3-4 days. They kept us informed of the progress almost every day with a text or phone call. The car was finished on time even though parts are hard to get. The quality of the work was very good, just as good as it was under the previous owner. I don’t know how I could have been more satisfied. They did everything right. I recommend this shop.