Great customer service. I got two of my iPhones fixed for crack screen, and adding cover.While I was visiting they helped a very old lady who needed help to unlock her phone, they can’t do it, they gave a proper navigation to the apple store near by.Myself I had great experience with them. Plan to go to them for future needs.Reasonable price.Timely fulfillment.Trust worthy.

Cell phone genius was able to replace a shattered screen on my daughter’s iPad. Fred was fast, efficient, and the repair was complete within 2 hours on Friday. It was repaired a couple weeks ago and had been working fine with no issues! This is the second time I have used them and have been pleased both time. I highly recommend Cell phone genius for cell phone repairs, specifically cracked or shattered screens.

Cell Phone Genius is the best! We’ve now brought an Apple Watch and an iPhone to them, and they were so helpful both times. They’re very honest, they’re good at what they do, and they work quickly. I’d highly recommend Cell Phone Genius.

Diego at Cell phone genius was very very helpful truly pleased with the service I got from this location. I was definitely impressed!!!! I feel like Diego went out of his way to make sure everything turned out right

With all the covid19 things going on, this company has taken enough measures to make sure your phone is cleaned every time it switches hands. The service was great and Diego got my iPhone microphone working perfectly as promised. He was honest and called multiple times to inform me about the diagnostics and to get my approval to move forward. His quote for the repair was spot on with no hidden fees!

Fred offered exceptional service. He helped me fix my phone for free. Great service

This guy is great!! I shopped around and Not only did he fix it, he gave me a great deal for his service. I did the happy dance in the store!!

The holiday season of 2019 for me is a time of remembrance.Those of you who know me will remember me fondly as I was on my phone while having conversations, or at the dinner table, or watching a movie that didnt require subtitles.I regret to announce that upon return from my trip with Ashley from the humid Bahamas, my phone began to exhibit signs of distress. First, needing my charge port to be plugged in a certain direction, then progressing to a slow charge, then a trickle charge, and eventually only working with wireless charging. Other signs were there as well; no access to saved music, photos with the wrong date, etc.I was offered several solutions with budget in mind, and I opted for the slightly more expensive route to save my phone by replacing the charge port. The repair geniuses at Cell Phone Genius Las Colinas were kind, professional, and amazed at how much latent moisture was still contained inside my LG Galaxy 7 Thin when they cracked it open.Master repairman Freddie was knowledgeable and sincere when he informed me that the satellite capabilities were dying.It was about as emotional as hearing that your Uncle Touchy just died, and never again will you be able to fish around in his pocket for that half dollar that may or may not be there.We embraced as men do; with a firm handshake, and a promise of potential trade-in come Monday.Goodbye phone! My thoughts and prayers go with you as you cross that electric bridge!

I love this place! There has NEVER been one time that they did not provide excellent service to me and any other customers I’ve seen. The thing about them is that they are FAIR and HONEST. They will not make repairs that do not need to be done. I just left and Fred helped me once again . He’s one of the nicest people I’ve ever encountered . I’ve had horrible experiences when it comes to phones and service related to them as most will just charge you the highest amount just to make a profit. I really appreciate this place and Fred for the continued wonderful service.

My girlfriend had broken her screen. She kept IPhone 7 for a long time and decided to upgrade to the newest IPhone at the AT&T store. So, she gave me her phone. I have an IPhone 6S. So, checked around even the Apple Store. I booked the appointment. They were reasonably priced and got me out in less than 30 minutes. Service was great. The case I bought from them is bulky, but worth the protection. My girlfriends phone is a huge upgrade from mine. So, I felt it was worth the price. I did compare with the Apple Store in Southlake. It was $40 higher for the same service. So, they are worth doing business again with. i had a great experience and would highly recommend them to anyone. Thank you again and you did a great job.

Just wow! Fred is a cell phone genius!I drop my iPhone more than I care to admit and something always goes out on it. Every time I bring it in he quickly fixes it with his magic touch and I’m back in business. One cant ask for more than that. Thank you, Fred!You and Diego are the best!

I came in to fix my phone because the data was not working. In less than 5 minutes the gentlemen at the front desk was able to fix my the issue. The best part, he did not charge me a dime! Very satisfied.

My phone was lost in a parking lot this morning, and ran over. The screen was spiderwebs! A T & T was ZERO help. I went to Google and found this company, and Im so glad I did! He had it fixed and ready to go in just a couple of hours. If you have cell phone repair issues, I certainly recommend coming here.

Great job! Got my screen replaced at a great price, and the guy there was great to talk to. Defineltly recommend

I had an issue with charging cables not making a good connection. I brought my S8 in expecting the worst but Fred, their technician knew exactly what the problem was (dirt build up around the jack) and cleaned it free of charge. This is the second time Ive had a phone worked on here and have been impressed each time. Good service, knowledgeable and class act all the way!

Diego did a great job repairing my cracked iPad screen. He was easy to work with and friendly. I would recommend Cell Phone Genius if you need your iPad repaired.

Stopped in on a Saturday, very nice shop with knowledgeable staff. Fred was most helpful in getting my old IPhone repaired. Will recommend this place to folks who need phone repairs!!!

I have broke my phone 6 times and I will not go anywhere else but here to fix it very good and fast service and fairly priced

Courteous tech and absolutely amazing service! He was able to recover data from a phone that was in 6ft if water for over an hour, and so reasonably priced! I highly recommend CPG.

The gentleman wasvery helpful. He was very honest.

Awesome service and fast as usual. Ive done business with these guys since way back when they started at the Irving location. Juan, Diego and theyre phone specialist are great! Good to see theyre doing well and it is because of their great service. I just drove all the way from Arlington because I trust them and they give you a 90 day warranty on screen replacement!

Their service is really good. Fred was honest and did not suggest repairs that were not needed. I highly recommend this place.

I brought my moms phone in with a broken screen and there were part problems not due to them but I kept having to come back. They worked so hard and did everything they could to take care of us and have consistently been there to help. Juan and Fred are wonderful. Thank you all very much for taking care of us! We will be back if we have something else happen again.

I cracked my screen and needed it fix as soon as possible. After a quick search on Google, I found Cell Phone Genius with 4.5 rating. I called, got a quick quote and I was there in half hour. Cell Phone Genius fixed my phone in less than 20 min. As good as new, I also ended up buying a new case and screen protector.He is knowledgeable and very good customer service skills. I am taking my laptop there next week. Thanks Diego!!!

Absolutely great service. Julio was awesome! And Fred The Master Tech repaired my phone screen in less than a day and I am 100% satisfied with them and would recommend them to my friends and I am going to

I visited Phone Genius yesterday and as entering the store, I was greeted by Felipe who had the posture of an owner. I was later corrected that he wasnt, but he was absolutely professional, timely, engaging in the need of a customer, & positive about what they do at the business. At the end I got a complimentary tempted glass for the phone screen I brought in that was demolished. Customer service at Phone Genius is 5 star! I spoke to Diego the next day about something minor and exceptional service all the way through. CHECK THEM OUT.... Youll be out in Record time!!

Super quick and affordable along with friendly service. You can schedule an appointment online to ensure you’re not having to wait long. Nice work.

Fast service, it took them 3 hours to get my iPad fixed and back to me! I had a horribly broken screen... no problem. Very kind and helpful! More than I hoped it would cost, but that’s a function of the more expensive screen on my newer iPad, not the service.

I was amazed by the fantastic service by Fred! He stayed for an hour past the closing time just to make sure my phone was working! Really caring and knowledgeable staff! I definitely recommend this place for any phone repairs

I took few people who needed help with cell-phone related things to them and was amazed to see they were helped without fees. Their fees for unlocking phone, screen protectors etc are very reasonable. They looks to be very knowledgeable guys and enjoy what they do. If you want screen protector for cell-phone, tablet etc.. they can install it for free and and give warranty too. During a recent trip I noticed a sign that they do repair laptops too.. would recommend to any one needing help with phone/laptops.

Super fast and easy to work with. Great prices too. Thank you Fred.

I have great service from them especially from employe Mr.Fred helped me a lot to fix my mobile. Thank you

Awesome service! Fred was able to fix the cracked camera lens on my iPhone XR in less than an hour. Will definitely use CPG again for any future phone repairs!

Great service. Very honest and helpful. I highly recommend this place.

Ive used them twice and I got excellent service delivery and consideration on both occasions.My most recent experience was out of this world; needed my phone fixed a day before I had my baby. Not only was I offered a loner phone, but they bent over backwards, worked late to fix my phone as a complimentary service.Many thanks guys, youre truly the best!

The guys are really professional and especially Fred is very supportive. I really do recommend this place for cell phones Repair

Got my battery replaced from them. They put in an old battery and said that once new one will come they will replace it. Then numerous calls later and going from one person to other they did not honor their commitment. Was stuck with and old non functioning battery. Did dispute the charge with the credit card guys but the affirmed that they did the service. Beware !!!

Very knowledgeable about phones. Had an issue with my phone from a previous repair shop. My phone was not place back together properly. As soon as I took my phone to this place, the associate automatically detected a bigger problem. My battery had been punctured and could have exploded. It was leaking lithium. He has the supplies to fix my phone and did a great job. Very pleased with service.

I had a couple of occasions in the last 4 months to seek Diegos help. Im impressed with his truly professional service at a reasonable price! What a refreshing experience!!

On the spot. Super fast. I shattered my iphone 7plusWent o my lunch break and I was out within 15-20 min. Going to bring the rest of my stuff to get fixed here now.

I highly recommend this place! Fred is very honest, helpful and knows what he is doing.

These guys are awesome. I was traveling in Dallas from out of state, and during my travels fumbled my phone. Not only did they get me in same-day, but their pricing and service both exceeded expectations. The store closed at 6p. I showed up at 5:50, and they fixed my cracked screen in five minutes and sent me on my way. Thank you!!!

This is my second time here at Cell Phone Genius and I have always received the best advice and customer service from Fred, who always helpful and does his best to help with any issues. I am not going anywhere else for cell phone repairs, they are the best.

Fred helped me out by installing a new battery & cleaning my charging port on my phone & now it’s working like it’s brand new again. hopefully added a year or two to my phones life, great service

This was my second visit to 1st Cellfone Repair and I wanted to recognize the owner for my experience. One of the employees thought my iPhone case belonged to another iPhone that was being repaired and accidentally gave it to the other customer who left the store with it. When the owner found this out, he not only replaced my case, but he did not charge me for the repair. That was really refreshing when I bet most store owners would have denied that I gave them my iPhone with the case still on it. Also, the service is very quick and my iPhone was returned both times within 15 minutes. I feel like the owner is honest and knowledgeable. I will return, if needed, and recommend this store to others.

Diego was great to work with. They solved a problem that no one else could, quickly and efficiently. Very reasonable rates. Will go back if necessary.

Fred is really helpful. He fixed my issue real fast and was very helpful.

My note 4 screen went blank after I dropped it butI didnt crack the screen but LCD screen became loose glue that holds screen and phone gave up and I could see all LED lights and hear restart and message sounds, I called couple of stores before giving it a try this store. First store I called asked $150 to change the LCD screen and its only screen fault and cannot be LCD connection issue because LED lights and LCD screen use same connection , if LED lights are working LCD screen connection is also fine. But Cell phone genius wanted to take a look at the phone and charge $25 if it is connection issue and putting adhesive. it went down $150 to $25... Thanks to Cell Phone Genius.

These guys were awesome! Although the part I needed was discontinued they were still able to fix my screen with their majic! Highly recommended!!!!

Went in to get a battery changed on iPhone 6s, technician was super friendly and knowledgeable. He discovered the device wouldn’t charge with the new battery and didn’t charge me for the work. Tremendous customer service, all my repairs will be here from now on. Thanks again!

I went in today for first time this am for repair on my Samsung Galaxy Prime screen glass that had cracked due to me dropping it.I met Diego the mgr.,great personality, great professionalism, he gave me a quote,said the part would be in around noon,i went back he replaced my screen glass in about 30 minutes,i highly recommend Cell Phone Genius, i am very pleased with their service.

Cell phone genius has the highest prices of cell phone repairs and do not use proper apple products. Just because they fixed your phone doesnt mean they did a good job, thats what theyre supposed to do. I had 20 different people take a survey on 3 phone repair places and they were generally the lowest by a good amount. Theyre rip offs

Genius may be overly conservative! Great Job bringing my phone back to life after a 10 minute bath in the pool. Tony examined my Note3 and said the odds might be as high as 80% that they could restore it. Good estimate, I suppose.

Really great service. They repaired my iPhone 6 screen in 20 minutes and for a reasonable price. The staff was really welcoming and they gave great advices for some other question I had.

Awesome experience. They are very customer friendly. They give suggestions before repairing the phone. I had some issues with my iphone. They repaired it without charging. Diedo was verynice to me.

My puppy got a hold of my phone and DESTROYED it. My provider told me to buy a new one at full price, and all other repair places quoted me almost the price of a new phone. Took it to these guys and got a sure no problem and they fully repaired it for an extremely good price. Ill be using them forever for my phone repairs.

Excellent service. Flexible rates and quick resolution. I would definitely recommend to call them before you to got some other cell phone repair service.

Great service fast nice I would use these guys again good job

Dropped my iPhone and cracked the screen super badly on a Friday night. I called Cell Phone Genius and Diego was so nice and answered all my questions. I saw that they closed at 3pm on a Saturday and I got off work at 2pm. I only work right down the street and they were able to get me in and out before they closed! FANTASTIC SERVICE!

I went in there to drop off my iPhone 7 Plus the screen was broken In so many pieces when I picked up my phone it was like I got a new iPhone there work is super super amazing!!!!! Definitely will use there service again and recommend to friends and family also there prices are super good !!!!

I dropped my iPhone and the screen popped halfway off and it wouldn’t power on.I thought it was toast.They had it repaired and fully functional in about 20 min.Awesome job guys

These folks were professional, courteous & quick with their repair of my Samsung S8+.I wad in the store about 40 minutes, and they handled 3 other customers besides me.Julio Salazar brought out the damaged parts that needed replacement to get my volume control working.The technician did a good job of opening thus phone without major damage to the fragile all-glass body.I strongly recommend Cell Phone Genius. They are now my preferred vendor for repair of all my companys mobie devices.

I brought my iPhone to this store because my home button fell off. I brought the replacement button and the man there fixed it for me free of charge. Awesome service! The store is also really clean and the atmosphere inviting. I totally recommend them.

ScoreCard: A-Cracked IPhone 6S screen replaced in 25 minutes, backed by 3 months warranty. Price is very reasonable. The guy is laid back and trustworthy .

Needed to get a shattered screen replaced last Tuesday(7/1/19) a quoted was given along with a completion date of noon the next day.Date kept getting pushed back.On Friday (7/5/19) I was fed up and requested my device and deposit back. I was told there would be no refund and my device was at a different location - drove across town to the other location and my device happened to be ready when I arrived. Now, (7/10/19) I see the screen starting to “peel” from the top right corner. -thanks I’ll have to take it elsewhere.

I brought in iPhone 7 which was dropped hard (from 2nd floor of a hospital lobby) They diagnosed the phone, and told me their finding after 1 hour I brought the phone in. They couldnt turn it back on, but told me 3 options which I didnt know. They didnt even charge me anything for diagnosis. I truly appreciate their effort & options explained to me.

Did not want to replace IPad screen after touch stopped working in under 30 days.The touch aspect of the iPad not working had nothing to do with the PHYSICAL DAMAGE. What I deserved was a replacement not a discount. The touch screen does not work, and it was working when it was brought to you to repair

Very Unsatisfied service. I gave my Smsung S6 phone to fix an error in Dec, 50 days ago and they never called me or updated meI had to call them twice and followup and today when I had gone to take my phone, the person Diego said the phone error is not fixable and returned it backIm fine with phone error not being fixable. But what could have been let me know in a week, they took almost 2 months for that and after me following up multiple times

Great work and gets it done fast!! Very friendly recommended to anyone who need there phone fixed NOW!!!

I took my phone and got it fixed it was a reason price and great customer service

I was in and out of there in about 30 min they replaced my battery and now it works properly, I highly recommend coming to this place. Also Julio was very friendly and helpful.

Very fast, efficient, and friendly professional service!!

Super friendly guys with not so great service.I went there to have 2 of my Sonys screen replaced. Well, one fell off weeks after the repair. Went again, got it glued back in and days later the same thing. Other phone also leaking light like crazy. Too bad your service doesnt match up to your friendliness.

Amazing service, on spot repair and very resonable price..Thank you guys. keep it up 👍

Julio is very courteous. explained to me right of the bat what my options are and pricing. very honest and helpful. phone doctor!

$180 and it broke two days later from two feet

Rick was awesome!! Done in less than 20 minutes for price that was affordable and cheap considering my phone looks even better than before I practically shattered the screen. Will definitely return with any future problems!

My youngest son gave me his iPad because it had a broken screen. I think he sat on it. I took it to Cell Phone Genius where they replaced the screen, then demonstrated that a bad chip needed replacing. It is as good as new again. Thank you Cell Phone Genius.

These guys went the extra mile to fix my phone at a very reasonable price. Nice guys who like what they do and it shows.

We came in with a damaged iPhone and Julio was quick to provide excellent customer service and we were on our way with the fixed iPhone for less than $60.

Great place to get your phone repaired. Went in for a broken iPhone screen. It was ready the same day. Awesome thanks

Excellent, speedy, and affordable. These guys are great with what theyre doing and very friendly. Will always come here for anything I need that deals with cellphones or tablets.

Excellent service, superb. Keep up the excellence.

Very friendly brothers! Fixed my screens and helped with some foreign dual sim phones to cut SIM cards etc. Affordable, friendly and trust worthy.

Great customer service. Came in with a cracked screen, they fixed it in the spot in about 10-15 minutes. Highly recommend.

I went to have my screen protector replaced. I wasnt sure if they had my brand but they did. Highly recommend giving them a visit.

Wont answer their phone. 0 stars. Wish I could be more helpful. But, they wont answer their phone.

On spot repair, attentive customer service (by Isaac), very competitive price

Terrible service. I was referred by Verizon & quoted about 50% of what they wanted to charge me. I found this out after (3) trips to the store because they are never open during their posted hours.

Great service with quality for the price and its worth,I strongly recommend this service from customer procepect!!!

Very Friendly Staff... I took my phone for changing the screen guard. Within couple of minutes it was done... Nice job....

The guys here are Amazing...Juleo is my new best friend and a real Genius.

Comprehensive, friendly , and knowledgeable.Hopefully I dont break any more phones, but if I do this is where Im going.

Im so happy with the service, fast, convinience and the staff is very nice and polite. 100% recomended 👌🏼👍🏼

They fixed my phone battery at resonable price and servcie was good.

Good repairs on spot. Reasonable price!

Amazing service and very reasonable prices. I was in and out in few minutes.

Theyre service is pretty quick and they do the best they can to help you

Took them 25 minutes and cost me only $29 to have the speaker replaced on my iPhone 5. Excellent!

Owner seems a bit testy and rude when talking to customers. service is good. not so much the customer service.