* Thank you for the service you provided today. We appreciated your giving us alternatives and repairing the refrigerator quickly.

The technician was professional and performed an excellent assessment of the repair for my refrigerator. This issue is the cost for the services. There was no part ordered. I was charged $360 in labor charges to adjust water tubing to ice maker. I could have declined the repair but as senior citizen and not knowing how to repair felt not choice. Lessons learned and will not use this over-priced company again!

Horrible experience with Sears Home Services... Kenmore Elite washer has been broken since April (11+ weeks)... is covered under Master Protection Agreement... However, Sears has been unwilling to honor the appliance repair or replacement terms of the agreement... still waiting for replacement authorization since June 3rd... keep getting lied to by various departments...Protection Agreements, Replacement, and Offline Parts department reps... resulting in further delays, inconvenience, economic harm, and damages to customer. Sears has defaulted on its contractual obligations... SHS actions and intent in denying service and support to resolve this matter are nothing short of malicious.

He said dishwasher was only getting 1 volt but he had it plugged into the wrong outlet. There was nothing wrong with the outlet or the electrical box. He plugged it into the one for garbage disposal and you have to turn the switch on to make it work. It cost me another $89 for electrician plus the $100 I paid Sears.

I requested someone to come look at my dishwasher. While the technician was nice and professional, we did not use their service. There was a service fee that I paid at that time and then I thought I would be done at that point. I then received a notice saying payment was not remitted, however I had proof of payment on my credit card. I went through 3 phone calls and 5 different email addresses to just try and send my proof of payment. Then another month later, I received the same mail saying i did not pay. Went through the process again. They gave me yet another email to send my proof of payment to. This time, I did receive a response the next day and they advised that it was closed. Well then two days later I receive a call from collections that Sears sent my amount to them. Once again, I had to send my proof of payment again. This is just ridiculous. I will not be using Sears again for service repair for the headache that they have caused me in the backend.

Freezer went out on November 25th. Sears service has been out here working on it on and off for almost four months. ordered parts five different times. finally got the missing part. heat exchanger tubing. Technician cracked new compressor tubing port while installing it half way through the job. new compressor ordered. week later a different technician and trainee sent out to finish job. Sears should have sent the same person out to finish the job. its like taking Your motor apart and asking someone else to put it back together. New Techs had a big learning curve trying to figure out how all the tubing was bend and shaped under the freezer. now FINALLY after almost four months freezer seems to be working ?

The service people are great. The prices are outrageous.

Technician was thorough, not messy, communicated well and seemingly concerned about the future of the refrigerator without be alarming. I have yet to be disappointed by Sears appliance rpair.

Really bad.. they trick me on having a technician coming to the house with the excuse that the item was in stock. Tech came pay 99$ for diagnostic (I told them what it was, fridge main board replacement) the item was suppose to arrive in few days, instead they sent me a message delaying the item up to 2 weeks with the excuse of back ordering. Long story short, they refund me the price of only the board, got it from Amazon and installed myself... You got 99$ from me enjoy it will be my last...SEARS IS DEAD TO ME...

Two weeks to get a piece of plastic for my dryer that they wanted $ 75.00 for. No waywpuld I recommend this place

Technician was awesome! Sears was the problem. Compressor with a 10 year warranty was not fixable and Sears said.....sorry, the appliance isn’t under warranty. Even though the compressor was still under warranty, they wouldn’t repair. Wiring for a supervisor to call me.

I am happy with all efforts sears took to fix my microwave. It was nice experience talking to customer care and advisor Gatlin who gave me appointment has assured me due to which I was able to keep patience and I liked the services and technician was one of the expert which impressed me too. Thanks for lovely experience sears.

Six months of waiting and feeling gypped.Six months ago, we had a repairman out to service our refrigerator, which was not cooling correctly. He knocked out some ice from the fan, made a mess, used my towels, and tried to sell me all sorts of services and warranties. He happily left leaving me with a charge over 400. Two weeks later, the same problem reappeared.Another man came out to service our refrigerator under the service warranty. This time he said it was a valve, but he didnt have the parts. He had to order them which was another charge. Months and months have passed with phone calls, online chats and many empty promises--always hearing the words expedite and 24-72 hours. Six months, over $500, and no repair. I dont even have the parts for which I was charged. Unbelievable.I am not giving up, Sears. I chose Sears for years because of its reputation for quality and customer satisfaction. Unfortunately, this seems to have disappeared.

Floyd was outstanding in servicing our oven and refrigerator.

The serviceman arrivved on time - did a diagnostic and made a repair - but the problem continues. A follow-up repair call is required ASAP.

Im being asked for a survey on my experience with the repair of my oven, however my oven has not been repaired. Its still broken and its the end of July for June 16th repair? Not good at all. Ive had the issue escalated for almost a month, and Im still waiting. I requested a supervisor to call me twice... and no one has called. Wait times to ask for status is typically between 60 to 90 minutes to be told we are still working on it... Would you be happy?

Thomas Tullos came out to repair my riding lawnmower and performed a complicated repair task in very quick time. He was friendly and professional and did a very good job. I am very pleased with his work.

Troubleshooted washer and advised me of the issue, I had replaced several electronic parts ended up being clogged inlet screen. I had cleaned but clogged again due to water softener malfunction leaking resin beads into my plumbing supply lines.

Would actually rate 0 stars. Initial appointment for maintenance 1 1/2 weeks ago to maintain a perfectly working washing machine. Upon working on machine technician left and machine no longer working Ask to add technician showed up two hours past window. Waited on hold in access 1 hour to speak with someone regarding issue and reschedule. Was told following appointment machine would be able to be fixed. Appointment two 5 days ago technician actually showed up on time attempted to diagnosis machine and concluded it was broke... duh already knew the original technician broke machine. Now having to order parts. Now it is Friday and original appointment between 8-12. It is 4:39 and still no one has shown up to fix machine. Continue to call and speak to inept personal which have no idea what is going on. Once this machine is restored will never use the warranty or sears ever again for anything. Very disappointed as this use to be a reputable company.

We have two problems with our Kenmore Elite refrigerator: The ice maker does not work and the main compartment does not cool properly. I called Sears Home Service to request repair. Before they would agree, I was required to go through a troubleshooting sequence with the telephone tech; fair enough. At the conclusion, the tech determined that a technician was needed and scheduled an appointment. This whole process took about 20 minutes, which I did not like, but no big deal.The repair technician arrived on schedule. I showed him where the ice maker was leaking causing ice puddles under the bottom and inside the ice bucket rendering it nonfunctional. The technician informed me that was usually due to a kinked hose and proceeded to disassemble and do whatever it is he said he did to repair it (I didnt watch). A short time later he had the ice maker reassembled and what he said was the problem was the problem. He said the internal cooling compartment checked out fine, which I disagreed with him about as we have a similar LG unit in the garage that gets ice cold if desired and this one only gets items cool at best. He said we probably open the door too much causing it to constantly have a temperature deficit. I still didnt agree, but what else could I say.He did not demonstrate that the ice maker was working as there was no ice in the bin, so we just trusted what he said. Later that evening when the ice bin had filled, I place a glass under the ice dispenser and nothing. No motor operator attempting to turn as was the case before, nothing now. I connected with Sears chat to inform them that the technician did not repair the ice maker and requested another repair be scheduled.Even though all of the records of this problem and attempts at repair were on the screen in front of the chat technician, he refused to schedule another technician unless I agreed to go through the same onerous troubleshooting sequence with him all over again. I refused bringing our chat to a dead end.So bottom line, if you have plenty of patience and time to chat with technicians who dont trust that you know what you are talking about and therefore require you to go through abc steps just to get a repair technician back out to repair what he didnt repair the first time, by all means, this is a service for you. As for us, we resolved the problem by moving the LG in the garage into the kitchen and moving the defective Kenmore Elite (which ironically is manufactured by LG) into the garage. That is preferable to wasting time with Sears Home Services technicians.

We called the number inside our Kenmore Pro refrigerator mid February when we discovered our fridge had stopped cooling. (Two years after purchasing) They sent a technician to our home fairly quickly he diagnosed the problem quickly and stated the the compressor had gone down and that it was under a manufacturers warranty. He then proceeded to tell me that I had to pay for the labor before he would order the free parts. He also stated to parts would be delivered to my home within 5-7 days and we scheduled a time for him to come back and repair it. All seemed great until two of the three parts showed up and Sears gave me the run around for the next 30+ days. I spent hours on the phone, speaking to a countless number of different reps. I was hung up on twice after being told “I’m sorry you feel that way.” Not a single person I talked to could tell me when they’d have the part in stock or knew where it was even coming from. I finally got someone to tell me what the part was that we were waiting for on day 32. I made ONE phone call to a local part store and in 30 minutes I had the $3 part in my hand! This part store told me that this part is VERY COMMON and they had hundreds of them in stock at all times! We called Sears back that day and asked for them to schedule the service technician to return to do the repair. They argued that it wasn’t “their” part but finally scheduled. The new/different than the first repair technician arrived on time. And sat his bag on my floor opened it and had NO LESS THAN 10 of my missing part IN HIS TOOL BAG! We spent 40 days during a without a refrigerator because Sears doesn’t communicate with their own technicians!!!! The call center is located in another country and one part of the company does not talk to the other!!!! The call center refused to schedule the return appointment without all three of their parts onsite until we insisted and demanded our money back if they didn’t. The second repair technician who actually fixed the fridge was incredibly knowledgeable. So much more so than the first. He told us that the original compressor in our fridge was a known flaw and that the replacement should last a lot longer. The first technician blamed the placement of our fridge for the failed compressor. I spent countless hours in over a months time speaking to 5 different departments trying to get answers and got nothing but an uncaring runaround. It wasn’t until I took things into my own hands that I finally got answers and got what we needed to get the job done! SUPPORT your local repair companies! Find out the actual manufacturer of your Kenmore appliance and find a local service technician who actually cares about their clients. We will never do business with Sears again!

Very fast online appointment. The quality of the repair was great. The repair person did a great job of explaining issue, solved problem within 30 minutes, and provided tips for my front load washer. I was very impressed with the speed and ease of using Sears appliance repair.I am looking forward to the coverage provided by the service plan in the future.

GOFAR Service in Houston Texas did an excellent job. Very pleased.

It never fixed I paid 287$ and wasted my 3 Days.1st day technician came and Told me he charge 79$ Plus 199.99$ for diagnostic Charges Plus Parts...and then he ordered Parts- 1st time we did not received Part and then he ordered another Part and then he came to installed Part and he gives us guarantee that Part will Fix the Problem but it does not. then we called again after 3 days another Technician came and told us that is not defective Part- Main Circuit board is defective and that Cost 320$....He told us we need to pay for Other Part also. If i am Paying 600$ to fix my Oven in the same Price we will buy New One......I told to Sears technician why 1st time he did not diagnose right Part and charge from us 287$ and now you are asking us to Pay again 320$ ..he was telling me 1st time Technician did not replaced correct Part....I am not satisfy for the work he done-I waste my 3 days and 287$ for nothing. we still have same Problem. On the same day I called sears Customer service and they told me submitting for refund....I am still waiting for Refund my 287$....Please Refund our Money Back and Took your Part back....Thank you..

After having to order a part and wait weeks for installation, the tech arrived with the part, a valve, which was incompatible with our water hose on our older model refrigerator. We expected he would have had the correct part or adapter since their own records show the year and model refrigerator we own and since their own tech ordered the part. The tech ended up leaving with our refrigerator pulled out in the middle of our kitchen and told my husband he needed to go to a hardware store, buy an adapter, get behind the refrigerator (tight squeeze) to install it. Then my husband and I (both 67 yrs. old) could push the refrigerator back into the opening where it belongs. Unbelievable. And the repair (ice maker broken) has happened almost every year since weve had this Kenmore product. Weve always had the maintenance agreement but were done. Isnt worth it. If we didnt have a second refrigerator with an ice maker that hasnt ever broken in 20 yrs., we would have been without ice for a month. That second refrigerator is Amana. Were getting rid of the Kenmore and just bought a Kitchen Aid so we dont have to deal with this annual BAD event. Advice - dont use Sears Maintenance Agreements.

Archie called ahead and arrived on time. He understood the issue with our refrigerator immediately, correctly seeing the water leakage inside the refrigerator was a flaw in the original design. Archie made a retro-fit repair that took care of the problem. I wish I had been able to have someone as smart as Archie here years ago. Twice in the past few years we called a technician to fix the same problem but what they did was not enough to stop the water leakage and the water kept leaking inside. I highly recommend Archie and Sears Appliance Repair and will use them again the next time I need any appliance repaired.

Sears service is awful. They took my money and then canceled my appointment because I didnt notify them a part arrived. The techician told us The part will be here thursday and Ill be here Friday. Apparently they dont even know how their own process works. DO NOT USE SEARS! I now have 7 people without a washing machine for more than a week because of this company.

Kelvin and his helper were superb. They completed the repair fully and checked to ensure the washer was working properly. Before leaving they cleaned up and put everything back the way it was. This was a long and complicated job that was done very professionally. Kelvin relied on his 35 years in appliance repair to ensure a 5 star result and customer service. I would definitely use Kelvin and Sears warranty repair going forward.

Its shut down and thier website does not reflect that. Waste of time.

The technician was on time and called ahead to let me know the name of the tech that would be coming out. He was called for routine service and maintenance on my dishwasher, washing machine, and dryer. Very professional and very knowledgeable. Did full diagnostics on all three units and full cleaning cycles as well. I have had other warranty service work done before from other companies and it was nice that the gentleman from Sears did not try to up-sell me anything that I did not need and actually gave me pointers on how to continue to best care for my appliances so that I wouldnt need much work on them in the future either.Thank you for being professional, clean, and courteous.

No part no final repair Spent one hour and fifth min just trying to find out when the repair will be done.I still dont know when they will complete the repair. Very disappointed in your customer service going from person to person on phone and just being transferred and having to explain my issues over and over.Your field service personnel have always been outstanding.This complaint is focused on the terrible phone assistance with your peoplephone assistance.One person was able to help me.His name was Max. Max needs to help you train other employees thatrepresent Sears customer service.

113 Days without a working refrigerator in our kitchen, we were grateful we had a second one in the utility room. This was through the Thanksgiving, Christmas and New Years Holidays. We have been a big fan of Sears (35 plus years), but will think twice before ever buying another Sears product. With 15 tech visits, 14 parts ordered some more than once due to installation was incorrect, 2 due to Sears/LG didnt have correct part number for tech to order. Speaking to Sears customer service was beyond pleasant, a &e service center was much easier and helpful. Last visit was on Monday 1/ 14 after the last part was installed on Thursday 1/10 so far still working.

Very capable and experienced Tech. Kept me posted as to his arrival. Direct, clean and efficient. He fully tested dishwasher before leaving. Highly recommend.

Ice machine was defrosted but the mechanism that brings the ice down doesnt work. Will have to reschedule another repair.

Got same day service! Repairman was polite and efficient. Machine needed a new pump which he replaced the same day. No waiting for part to arrive.

I purchased a service contract for my Kenmore washer & dryer nearly 3 years ago. When I called to schedule annual maintenance I was able to get a Sat appt the following day. The tech was great - he spent time, had suggestions for things I could do myself and was very polite. I was extremely pleased with the quality of service.

On Time, explained every step, suggested options not just 1 option. Very collaborative. Def will call them again to help with all service needs

Im very dissatisfied that the labor charges are not specific to the amount of time spent, they are a set fee based on the part being replaced. I was charged over $500 labor for a +/- 1 hr job. This is simply outrageous to me and I wont be calling Sears Appliance Repair back for other work. Further, I did not appreciate being pressured multiple times to sign up for an Appliance Warranty, I did not take the Warranty.

Fast service, he could have cleaned up when he left. But overall it was good.

Great experience, especially the service tech who visited, he was great. I was disappointed to find out that Sears doesnt do anything electrical or plumbing related; there remains little after that. I was pleased that Sears was able to reschedule the appointment to my convenience. It seems that we just needed to power cycle the washer again. Just a diagnostic visit. Fair price. Thank you

Great experience! The text messsges, emails and phone calls to remind me of the service were wonderful. The technician was very polite and efficient. Although I felt the cost was high, it was worth it. We would definitely use them again.

If I were to rate the last tech that came to my home, I would give 5 stars for the job he did. He was friendly and professional in all aspects. However, if I were to rate the entire repair situation, it would get 2. First tech was good and identified the issue and parts needed to be ordered. When parts arrived 10 days later the 2nd tech came to make the repair but a computer board that was needed did not get ordered the first time so again we had to wait for parts. About a week later, the computer board did arrive and the 3rd different tech came only to find it was the wrong computer board. So again we ordered the correct board all this time I am without a refrigerator. The new board came in a week later being on the February 13th. February 14th the 4th tech came and the refrigerator didnt even need to new board as he was able to re-program the existing one (Which the 2 previous techs said could not be done). So after a month and a half, it is finally fixed.

This is the second time a sears repairman has came to repair my ice maker and it is still not repaired. In fact, now my refrigerator does not work properly. I put a loaf of bread in the freezer on Friday (2 1/2 days ago), and it is still not frozen. The ice maker problem is now not a priority, I need the refrigerator back to working order. My food is now going to ruin, if it hasnt already. Please help me.

The techs did a good job fixing the ice maker. NO more problems

My almost 5 year old washing machine started making loud noises when the drum was rotating- pretty much every cycle. The service technician was quick to diagnose the problems and had the machine pulled apart and fixed in about an hour. I really appreciated that he was knowledgeable and professional. He explained everything he was doing and why and in a way that I could understand without feeling stupid.

The experience was excellent. I was notified when he was on the way and was able to track his arrival via GPS which was a new and pleasant experience. The repairman was very knowledgeable, friendly, and efficient. He checked everything on the lawn tractor when the repair he came to address was complete and offered tidbits of advise for maintaining the machine which I appreciated. I was very pleased.

The technician was very kind and courteous. Also knowledgeable about replacing the refrigerator door seal. Did I mention polite and cleaned up any mess that was done.My issue is that Sears keep closing stores and it has become very hard to find a store.Thank you Sears,William

This has more to do with the warranty I purchased before having my washer repaired. The repair man was very polite and respectful. He asked me some questions and turned on the washer. It still fills, washes and drains. What is wrong is that it makes a loud grinding noise on the spin cycle. It is a high end appliance not yet 4 years old. The repair man heard the noise confirmed with me that was what I was hearing, called someone and then told me there was nothing that could be done! He didnt take the back off, look inside to see what was making the noise. A piece inside is wearing out (maybe a coupling?) but no preventive maintenance was offered. The warranty cost me over $300. I would prefer to have the $500 toward a new machine as written if the machine cant be fixed. I guess Ill just use the heck out of it until it doesnt work at all anymore. I have a year if Sears doesnt go out of business first.

The service technician was very professional, pleasant, efficient and very helpful during the repair of my dishwasher. I am glad I had a master protection agreement because the cost was simply zero. He offered hints on how to care for most of the other appliances in the home during his work. I was impressed.

Outstanding work by the two (!) repairment. No complaints about the service, especially since it was covered by our protection agreement. The machine is working like new now. I will say that I was pretty surprised that the bearings went out on our Kenmore Elite front loader washer. We have had it for 8 years, but theres only two of us in our household, and the washer doesnt exactly get a heavy workout.

Imagine waiting for SIX WEEKS for a TV repair! Poor response! Poor customer service. Slow! Worst service EVER encountered! Not responsive to customer concerns! Do not use! I would have applied ZERO stars, but the form requires one.First, I had to wait over a week for service. Then they cancelled the appointment. They first said that it would be another week and when I complained about that, they said it would be a month!They are all in India and offer NO escalation path. They claim to have no US phone contacts. Your call is automatically transferred to INDIA when you call the US numbers.Sears invented The customer is always right. This is not the Sears of the past. This is the bankrupt shell of a once sterling reputation. Imagine waiting for SIX WEEKS for a TV repair!

Please do not use these people! Tech called with bad attitude and said he would be there at 3pm. I received a text at 2:57pm, appointment was canceled. No one can verify or tell me why not even supervisor. They rescheduled for the following morning- didn’t show up and /or write notes /along by being passed around to call center from overseas. Can’t even reach the local person who would leave messages. Wasted 2 days worth of work. Save yourself the trouble!

The repairmen worked well together, discussed the repair as a teaching moment and welcomed my questions during the service. I am super fortunate to have bought the warranty. If you take the value of this repair and subtract out the cost of warranty, the savings is about $400 for repair. I paid no service call fee either. Sears Home Services deserves an atta boy.

We had a poor experience this time from a usually awesome group. We were down for over 3 weeks with this failure. Totally unacceptable, Sears had to order the pump to empty the machine. It was delayed in shipping and on the date of delivery we got a note from UPS that the part was damaged. Sears then ordered another part that we had to wait for. Finally got Robert out to install the part and when he got here, he claimed it was a used part and more or less accused us of some trickery or something. He mysteriously had a new one on his truck when we pushed back that this part was ordered by and shipped by Sears. He installed the part and partially cycled the machine ( I say this because of this next part of the saga). After he left we started a load of clothes (down for 3 weeks !!!) and walked to the kitchen. Luckily we walked back shortly thereafter to find the water coming over the top of the case and flooding the downstairs area with .5 of water. got the machine stopped and then started mopping up the flood. Called him back on his cell and he was off duty but swung by in his car. Found the fault in the fill sensor which he had knocked loose/not reconnected when working on the machine. Total cluster on this event. Sears repairs are better than this. Our major concern now is what water damage we have to the machine and the house.at the end of the saga, the guy asked that we not report this event.

So, the technician came out and ran a diagnostic check. Said he couldnt find anything wrong so it must just need a new computer board. We paid a $99 service fee, ordered a brand new washer. It was then delivered and didnt work either. It was the OUTLET! The technician should have thought about that as the eletrician I called out said this happens at least once a week! So, $1,000 later, i now have two perfectly good washers and only need one. The electrician work was only $140 in total. So, the Sears technician wasted a LOT of my money!

Tech shows up late and without the needed part, then calls around finally finds part comes back 1.5 hours later and repair takes 5 minutes. $400.00 bill, part $41.00, call out fee $99.00 the other $260.00 is paying for service techs driving time and being unprepared??!!

The first repairman was nebulous, the second did tell me he could smell an odor coming from the flame but said the over was working well. When I called in on the original service call, I was told over the phone, that the smell coming from the flame was because my oven was dirty....really? Both servicemen who came out acknowledged that it was clean as a whistle.When the gas companys serviceman came out, he could smell the odor right away. Only the second Sears rep. hinted at that. The first Sears rep. couldnt tell at all, and it was very obvious to Reliant, to my family, and to a neighbor........come on.........Basically, as it turns out, there was something in the gas that was creating the odor. I believe the first Sears rep should have known that and acknowledged the odor that would have solved my problem. Instead, it took an additional visit. Also, there was a charge which was covered by my extended warranty...and that charge was way to high. When you spend $1,000 for an oven, then a typical service call costs $200, that is way to high and all they did was stand around and click on a meter.

Ive been waiting over two weeks for my refrigerator to be repaired. The first tech misdiagnosed the problem. Still waiting for the last of the correct parts to come in supposedly today. Was told that my rescheduled repair date is Tuesday, April 17th. Which means three weeks without a properly functioning refrigerator. Extremely inconvenient and unacceptable. Seriously considering cancelling my Sears Home Warranty.

The technician did a fine job. Have already recommended them to people.

Phone people were great, very easy to talk with. Tech was running late was very sorry, I think the scheduling people could do a better job but not the Techs fault at all. He was happy that my job was easy and he went straight to work, finished, made sure it worked properly. Was extremly professional.

Very good service. Nice repairman however he came past the allotted time slot. He made the repairs and refrigerator is working well. I would use Sears repair service again. They have a good name and have been around for a long time.

Sears has made four service calls and the appliance is still not functioning. They have the fifth trip scheduled for Monday 16 January. They have spent more time and money on parts and labor than the appliance is valued. Maybe a fifth call is the charm. Dont buy Sears warranties!

I was told a repair man would be at my house between 1 and 5:00 p.m. I was contacted at 5:20 pm and informed by my repair man, whom I could barely understand because of his very thick accent, that he would be at least 1 hour later because of traffic. He asked on the phone that I confirm what my issue/problem was with the refrigerator. From what I communicated on the phone, he told me that is normal. I think he was trying to get out of having to come at all. I told him I scheduled the repair and would like him to come check out the issue anyway. He agreed somewhat grudgingly. Upon arrival at my home he did not greet my husband at the door but simply entered my home without comment. Unbelievable! He pulled out the refrigerator and hooked up his sensors and told us several technical things that made little to no sense to us and when he could not replicate the noise in question he said it could be several different things. He then proceeded to test the compressor and said if we were ever to have it replaced there was a good likelihood that any installer would damage a small wire in the process and we should not replace a compressor. Really?? He then tried to blame the mystery noise on our uneven tile floor, which was was uneven because he had pulled out the unit. Had he checked the balance where the unit typically sits he would have seen that it is perfectly balanced in that location (which the installer leveled upon delivery.) This repair man did very little to build my confidence in his ability or Sears maintenance departments ability to repair any broken appliance. At least I agree with him on this: his coming to my house to determine if our issue was in need or repair was a monumental waste of both our time! I will keep his name and specifically request he NOT return to my home for any future repairs.

If I could have given zero stars I would have, but I guess he gets one star just for showing up. It took him three hours and cost me $312 to have a completely screwed up gas range as opposed to fixing the issue with two of the four burners not lighting and the starters continuing to click. Now I can’t get the other two burners to light at all unless they’re on high heat, and the clicking and non-lighting on the others continues. I needed it fixed before yesterday because I had neighbors over for dinner last night, but of course when I called Sears back to say it was worse than ever and I needed it fixed before Saturday, the soonest they could get someone out here is this next Tuesday. Seriously? But it got worse from there. The rep actually tried to sell me a “free estimate” for a kitchen/bath remodel. Unbelievable. If you hear how upset I am that my stove is a complete disaster now, why in the world would you try to sell me anything else??? The capper of all was when she said she would send the same guy back out ... uh, no. Clearly he didn’t have a clue what he was doing. My five-year-old niece could have done a better job.

Very happy with the service -- called for fridge repair on a non-functioning icemaker. The technician was helpful, thorough and walked us through what to look for in case any issues might arise. There was an issue with our fridge model, and he left information with us on what the problem was and how it was being addressed. The service was not cheap, but it was reasonable and I feel happy with the outcome.

I am extremely disappointed in Sears. They continually got my scheduling messed up. I am currently going on over 3 weeks to wait for parts to come in that were supposed to be received in only 1 week! The only good thing I can say about them is the subs they work with are great to work with. Too bad those subs are at the mercy of Sears.

The technician was on time, very professional, polite and repaired my dryer in a timely fashion. The cost was less than I thought it would be as well. Great Job!! Youve earned a happy and very satisfied new customer.

Received oven part in the mail earlier than expected. Easy to replace. Simple solution. Thanks Sears!

It took two months to get the refrigerator repaired. Following the repair there was a noise in the freezer compartment. It was the fan rubbing against the housing. I pulled the housing out as much as I could so that it quit rubbing. However, the upper rack started falling of the support several times and I had to remove it. the interior seems to be wider than it was before the repair.One week following the repair, the unit started making a noise and is now starting to warm up again. I was without the frig for two months prior to the first repair and now I am without it again.After five repairs they replaced the frig. The process of replacement was seamless and the in-store customer service was excellent.

Very unhappy with the service. Its been over 3 weeks since I called for servive in my washing machine and it is still not fixed. They came out as scheduled the first time but needed a part. I paid a deposit and they scheduled the return for over a week later. They did not call me and had the wrong phone number so when I expected them to arrive thy never came. I did not get an email updating me either. I called to inquire what was going on and could only talk to a representative from another country that gave me a hard time. He could only look up my account by my phone number and since they had the wrong one it was like I hit a road block and there was nothing he could do. Finally he found me and let me know the part was back ordered but could not tell me when it would be available. He updated my number in the system and told me someone would be calling me to tell me when to reschedule. I never received a call so after about a week I called back. This time I spoke to a nice lady that also had trouble finding me by my phone number because the last guy put a number in wrong. She corrected the number and told me Simone would be calling me to reschedule. That was last Friday and today is Thursday and I have not received a call. How long will I have to be without a washing machine. Now this is my fault but I have 7 children and lots of clothes to wash!! I dont know why someone from Sears cant call me with an ETA and get it fixed. Frustrated!

I had an excellent experience with your service department. Scheduling the appointment was easy. The technician was courteous and knowledgeable. The repair was completed in a timely manner. My washer is working beautifully.

My Kenmore side by side refrigerator/freezer was running continuously, food in refrigerator was freezing. Repairman came out and thought it was the thermostat had gone out. Apparently a screw with a washer was left in the control panel on the circuit board. In the area I live, the electricity was having outages and possibly had power surges. The screw with the washer arched and that was the cause. I am thankful to the repairman that came was very honest with me about what was the problem and not scam me into paying for a new thermostat when I didnt need one.Apparently the screw and washer was left there at the factory. My refrigerator is 15 years old and this was the first time I had to have it worked on.

Horrible. I bought the extended warranty because if good past experience with the sears service. However; that was several years ago. I was told the service man would have all the necessary parts, filter, blades, etc. to perform the silver service on the craftsman zero turn mower. They had model and serial number. When serviceman called to let us know he was 20 minutes out, he assured me he had all the parts to perform the service ordered. He had none of the parts except the oil and required payment in full, 220 dollars, so he could order and have shipped to me. Lies from both store and service man. Wasted money on a service contract. No wonder sears is going broke!! Love the machine, hate the service.

Technician ID #0687509 came to the house and after telling him the problem, he immediately told me the part that needs to be replaced without touching or attempt verify. He speaks very bad English and is hard to understand and did not explained legibly. The second technician came and thoroughly examined.

The first Tech came out on a Wednesday, replaced the circuit board in the fridge and indicated the unit should return to a normal temperature within 24 hours. 24 hours later the temp actually went up 2 degrees. Sears responded quickly by send another Tech on Friday. The second tech found the temp sensor buried in ice because of the failing insulation between the freezer and fridge. Once the sensor was freed from the ice, the fridge starting working again.All I want to say about Tech one is, its not always changing parts that fixes the problem. A little common sense goes a long way. Kudos to Tech #2! He got us going again.

We were told that it would take about 24 hours for the system to start working. Waited 24 hours, still not working. I checked the water supply and found it had not been turned back on. Referred to manual, 24 hours is for the water to get cool. System should have started working when part was changed.

Superfast repair by a well qualified technician. Sure glad this was on a maintenance agreement. Couldnt have afforded the repair otherwise. Technician was here less than 15 minutes and fixed ice maker by tightening one screw that held the ice maker in place. No problems since. Without the maintenance agreement, repair cost would have been over $200.

I was very pleased with our Sears repair tech! He was on time. He really knew his business and was very familiar with the washing machine. He quickly diagnosed and fixed the problem. Very pleased overall!

Wonderful experience.... I highly recommend. Service tech knew what he was doing and did his best to save me money on the repair.

My icemaker had failed, so put in for service call. The first day scheduled had ice storm, so service call was cancelled. After a week, I called Big Country appliance to find out when tech would be coming. The lady on phone said they had no record of a service call for me. I called sears, and they called repair company and scheduled service for a week later. Tech arrived and found that he did not have parts for that model frig. Two weeks later, another tech arrived and changed out the water valve, which fixed the problem. would have rated better if Big Country had not caused problems by losing my service call, and sending tech ill prepared for the model appliance that i had.

The repair guy was on time, very polite and went straight to work. I was informed of any issue and what I could do to prevent them in the future.All around a great experience.

The service hasnt been completed yet because we have not been shipped the parts - almost a month after the service call was made. The technician that came was great, very polite and professional. The follow-up by the Sears group STINKS!!! If I could rate the Sears group negatively with a negative 100 I would. I will NEVER again purchase an extended warranty for any Sears product.

The repairman was here when he said he would be. They modified the service time window so we knew better when he would arrive. The repair was quick and painless and we were very happy with the results!

The initial service tech appeared to be very knowledgeable and professionally answered any questions I had. He diagnosed the problem quickly and ordered the part immediately. I would rate the service as excellent.

Repair persons were very helpful. They worked hard to repair a reoccurring problem. They went the extra mile to diagnose the issue and determined that it was not repairable - and submitted a request to have the refrigerator replaced. The replacement was approved in 2 days and we had a new refrigerator in 3 days. Very satisfied with the whole process.

SKILLED, DEDICATED, POLITE, AND APPRECIATED. HOWEVER, SEVICEMAN WAS NOT ABLE TO DETERMINE THAT WE HAD COVERAGE FOR HIS SERVICE SO HE CHARGED A FEE AND I ADDED A 1 YEAR WARRANTY NOT KNOWING WE ALREADY HAD A POLICY. ALL OF WHICH WE HAVE TO UNDO NOW.

Our oven had a gas leak that they were able to fix. However they didn’t turn the safety switch back off so our oven didn’t work until they had to come back and service it again. The repairman was nice, but definetly a hassle when you think your oven is fixed, but they “broke” something else.

Absolutely the WORST customer service I have ever dealt with. Spent over 23 hours on phone, 8 service appointments at our house - never on time, hung up on 6 times - technicians were there to witness it...Should I go on? I have emailed Sears Cares twice, no response - one of those emails was sent 6 months ago! We are now on our 6th combined week with no working fridge or freezer and Sears is STILL unwilling to replace. Will NEVER do business with Sears again and have spread the word in every way possible so my friends and family will not have to go through the same situation we have.

The service repairman was great and very helpful. He also answered all of our questions. My wife and I are very satisfied customers.

Very Happy with the service rendered..by Bryan Rose #783554. He spent time explaining the cause of our problem and solved it. Would like him to be sent the next time I need repair.

The service man was very courteous and new what he was doing. He fixed my dryer so it works again and, after some investigation, found why my washer was making such a racket. Thanks to him!

Our washing machine was leaking and we called Sears to get it fixed. They let us know when they would arrive and could view via their map tracker. They were a bit over their appointment window but I scheduled it same day so no complaints there. After the part was delivered we forgot to call but they called us to schedule to come back out. Very easy.

The repairman arrived when he said he would, which was the same day we reported the problem! Then he identified the problem within minutes and repaired it very quickly. He was very friendly, courteous, professional!

The customer service are fantastic, every time they sent a repair man to check my washer, they are very thorough checking, expecting and suggesting what can i do to my washer. They never failed to fixed my always sick washer. Thank you.

The service is great and we are very happy with the plan.As humans we all make mistakes and in my case, the technician order the wrong part so we had to be without a fridge for 16 days and had to endure this thru Labor day weekend so it made it worst.if it had not been for that, I know my fridge would had been fix much faster.I love Sears and their service.

Sears has been great every time. i tried other people and just not the same.. people are knowledgeable and curious. great service.

The technician arrived right on time and made the repair was finished promptly and did a great job

Technician was excellent and courteous. Was able to fix my dryer on the spot, no parts needed to be ordered. I was up and running in about an hour. Great service!

Very professional and helpful repairman came to my house. He checked and answered questions about our washer and dryer. Now we know a better way to clean out the opening for the filter in our dryer.

Sears really deserved a zero star review... They were fast as lightning to charge my credit card but in two days of scheduled appointments the technician has not showed up and has not been professional enough to call us and let us know... Two days wasted of our time and without a fridge because it is not working... Worst experience ever... And the funny part is when I tried to cancel, in the first try the warranty service people did not find my phone on the system and the representative told me I could not cancel because they could not confirm my phone number on my account... I tried a second time and magically they found it...