Impossible to get hold of - no one picks up the phone, voice mail full, emails go unanswered... I have tried to reach them one way or another every other day for a MONTH (!) now. Have a fully pre-paid ride for 5 people I need to use but impossible to make any reservations. I suspect the company might be out of business... At least some sort of closing or opening announcement on their website would be helpful, but nothing... silence.

Great experience. Exciting.

I have tried via phone and email to get in touch with this company, Diamond Head Parasail, for over three weeks now to schedule the use of our Groupon rides. I havent had a single bit of success nor response. Voicemail is full. No clear hours. Are they out of business?

These guys are geeat! Very safe and fun!

Didnt run into any of the problems others described. We got the exact amount of time we paid for even though we were second to last. Customer service at the window was decent, no rudeness or anything. The employees on the boat werent pushy about tips or picture taking. They asked at the end of every run if you wanted to be dipped in the water or not. Overall a very fun experience. Worth doing once but probably not again for the price.

Nice place and activity to start your trip. Recommend to choose the xtreme one to view the skyline of Honolulu. We did it right after our flight. It’s a good time to refresh yourselves and start the new journey.

This was fun, but really short for what you get... Youre really just paying for an hour boat ride with a few minutes up in the air on a swing. As long as you have the right expectation, this is a good thing to do on a sunny day. Great for kids above 7 or 8 too.

Great place! The ride is about an hour and you go up for about ten minutes. If you call them and ask to price match their groupon for one person for multiple people you can get the best price.

Very great experience!! i am afraid of heights & i would do it again!! the staff was amazing! they made me feel safe.

Tons of fun!! Very energetic!! They hype you up for a great ride!!!

I bought the Groupon voucher from Diamond Head Parasail but the company we parasailed with was Xtreme Parasailing. The parasailing part was so much fun! I would not recommended getting the pictures. It is not worth the price because all of our pictures turned out blurry. Besides that this was a lot of fun!

The parasailing part was amazing. I bought the Groupon voucher from Diamond Head Parasail but the company we parasailed with was Xtreme Parasailing. I overheard the captain and the instructor saying my husband and I were “big” and “needed to go first or separately.” We understand there’s weight restrictions but this was completely inappropriate. No tact whatsoever. Wouldn’t buy from this company EVER again. Not happy at all.

This was absolutely the worst experience ever! We frequently travel all over and have never been treated as rudely as by this company. We went to Great Lengths to arrange our entire day around their schedule, and they called us back 20 minutes before we were supposed to get on the boat and canceled us. And when we were unable to accommodate their schedule the Hideous women in the office started berating and belittling us and giving us attitude because we were unable to work with them.When we schedule the parasailing to her we were very clear and telling them that we had somewhere to be the afternoon of, when we were unable to reschedule our luau that we plan the women were completely unhelpful told us that we just couldnt go then and were not willing to do anything and then hung up. Literally worst experience ever. Do not use this service!

Great people, great experience. My boys loved it!

WORST EXPERIENCE EVER WITH CUSTOMER SERVICE AGENT JAY WHEN I CALLED!!!! I was trying to get help with booking online and he said for me to call back instead of waiting to make sure it went through okay. When I did call back to speak with a supervisor he put me on hold without me saying okay as I was trying to get a supervisor. I called back and he then kept hanging up on me. I havent even went on the parasailing yet and the experience was beyond bad. Jay was very RUDE and now I will never go there !!!!

My husband and chose this company because of the Groupon , you get what you pay for.The wench broke , we fell from about 30 feet , harnes around our legs and the parachute sinking . The crew not sure what to do. 1 crewman and the other passengers getting us back in . Equipment had problems before. Unprofessionalnot checking equipment, crew not trained enough and no response from anyone after returning to shore . Except sorry and have a good day. Thank you Hawaii

Experience was fun and the guides were entertaining. 5/5

Cant put into words how awesome of an experience it was

It was so much fun

Great

Good