So compared to $250+ per hour at the Audi Dealership in GR this place is a saint! Went in for drive front rear curtain airbag replacement and head light on an AUDI and were super responsive. Let me know ETA on parts and also ETA on completion times. They even installed parts i already had purchased online. GREAT PLACE been there for service mulitple times already!!!

Great experience, always get me taken care of!

A great place to get your vehicle fixed.

Great people, great service. Mechanics are knowledgeable as well. Definitely has a fair shop rate.

Let me start by saying I have purchased 3 vehicles from Garys Automotive in the last 3 years, and I bring every vehicle I own to him anytime I need repairs.I bought a 2008 VW rabbit, 4 door, 2.5 (black), a 2002 VW Passat fully loaded 1.8T (silver), and a 2005 VW GTI 1.8T (silver)... Pictures attached. Every single vehicle has been trustworthy, clean, and ran very smooth. You can tell he takes care of the vehicles he plans on selling!He has also done work on our vehicles and has footed the cost a number of times.. which is rare for mechanics! Ive been a customer of Garys for over 10 years.. so if you want to know what to expect from him, this review is for you!I love Gary. Hes an genuine antique of a man, full of passion for European automobiles and a passion for keeping it real as ever.If you dont have thick skin.. you should consider buying a Honda.Gary will keep it very real with you. He will never rip you off. He will do everything he can to help, whether its financing a new car, expensive repair work repayment plans, etc.At least he does for my wife and I because weve shown him that we are loyal valuable customers, who cherish European automobiles just as he does.Youre my guy Gary!

Ive been taking my car to Gary for years now. Ill never go anywhere else !

Great customer service! Keeps my vw on the road and running great!

Great place, very knowledgeable and they treat me like Im one of their own . Gary has alot of insight and helps his customers decide what needs to be fixed rt away and what items you can safely let go for the time being. Garys a legend around west Michigan for VW maintenance and quality work.

Very knowledgeable and understanding in regards to my issue. I’ve know people that have continued to recommend Gary’s for 20+ years! He’s my new go to mechanic!

Very trustworthy, affordable shop. its the only place I would consider taking any car in the VW/Audi group in the area and thats including dealerships. I do a lot of work on cars myself but still take my daily driver there for all its repairs and maintenance.

Great place to get VW work done. Gary and other guys are nice. I usually call ahead and they get me in quick. Sometimes I just show up and they can often help me out. Its always good to be able to to leave my car there for auto work. Luckily, I work one mile away. Thx, Tim.

Took care of my jetta very well was in and out in just over an hour and my car is running great again! Gary really knows his stuff.

Bought a car from Gary’s. Very good to work with. I’d highly recommend them!

Great honest service.

They were able to help show me how to replace the light in my headlight at the last minute😁😁😁

Great honest mechanic shop.

This has been my go-to place for my Audis for 8 years. They provide great service, honesty and integrity. Their prices are fair and their work is solid. If you drive a VW/Audi or Mazda, this is the best place in the area for service and repairs.

We have always been very happy with their service. Our family has purchased and serviced several cars from them. Very trustworthy and honest!

He works with you & theyre all nice

Great people, stand behind their work. I’ll be going to Gary as long as I drive VWs!

Very good, FAIR (even to women), dont upsell, etc. Good, old fashioned service hardly experienced in todays day and age. Love these guys!

Best repair shop ever.

We have been using Garys on and off for over 10 years. Back in the day Gary was pretty blunt with me and a little off putting. However, I kept coming back due to how he treated my wife. He always treated her with the utmost respect. Never tried to over sell her. Was always fair on time and labor hours. Now that his son has taken over, they are even better. They took care of my new to me 2014 VW CC, even after I did the brakes myself. Offered encouraging advice even when I made a mistake on the DIY job. Which I really appreciate. Thank you so much guys!

Quick and friendly service! Reasonable prices! I stopped to ask about what could be causing a noise in my Jetta. I expected to make an appointment. But they took a look at it then. Within 20 minutes I was all set with a quiet car again. Then at the last minute I asked about a new side mirror. I expected to have to order one. Seriously, they had one in stock. I bought it, they snapped it in there, Im happy. Thanks, guys!

Gary and his mechanics are amazingly knowledgeable about all things Volkswagen, have been bringing my Jetta here for 12 years and shes still on the road! These guys are always friendly and always fairly priced. I love my Volkswagen and my mechanics.

Great shop! Recommend to anyone who needs service on a Volkswagen or Audi. Best service in town. Also features a used car lot with great deals.

Is such a great place I bring my car there all the time everybody is so helpful and awesome

I will only take my car here.They know what they are doing.

Nice people. Top notch. Buy a car there, you wont regret it.

Great quality work, on time, and great pricing

Would recommend

I have been with Gary for 35 years and like wine, his business just gets better with age.No better VW mechanic shop around.I own a GLI Jetta

It’s a mixed bag here. First with the good & decent. They been around awhile and usually know more about VW & Audi cars than most shops around town. They usually offer competitive rates much lower than others. And they offer Free inspections. They also don’t mind giving you a rough estimate over the phone if you know what your car needs. That was my biggest attraction as I hate shops that won’t give you any pricing. They always Force you to come in first.Now the bad part is the owner himself. I have done business with him for over 6 years now and have tolerated a lot of his attitude. He’s a very rude old man and has always been very negative to me up until I pay my big bill at the end of the service. The shop itself it not so bad, but be aware Gary will probably give you a bad taste in your mouth.Also don’t let Gary check your car out, he has missed a lot of what my car needed After I pointed it out to him. That’s when he starts to get upset saying I’m undermining his knowledge. Sadly I had to go back soon after & spend more money after my car broke down at what I already pointed out to Gary. At times I think he does this on purpose to make me comeback to make more money.

Took in my vw for routine maintenance and they treated me right with a fair price. Cant ask for anything better.

Quick friendly service and very helpful with explanations about any concerns also showed you firsthand what would need to be done.

Love this place! Gary is the friendliest guy you will ever meet. They honestly care about there customers there. I had my break light on, so I took it into them and instead of lying and saying that the breaks needed changing they told me that they are not sure why the break light is on, but my breaks are still good for a while. I definitely trust Garys Automotive over any other mechanic.

Fantastic service! Replaced water pump, timing belt. Fast friendly service. Fair pricing to boot. Highly recommended for all European vehicle repairs.

Quickly and honest price fix my car that same day

Garys is a great place to bring your vws or Audis. If Garys cant fix it you really broke it..

Garys has the best mechanics for your VW NEEDS...

Great service and very personable!!! Fixed our car right up and its running great!

Gary is always personable and fair.

I have limited experience with Garys Automotive but everybody I know that owns a VW highly recommends them. Gary is a straight shooter and its a breath of fresh air in West Michigan ;)

Id give this place a zero if I could. Extremely unethical company! I purchased a Jetta there and paid for a vehicle that I thought was in excellent condition. In about a month I have been having troubles with it. (Wont start, Radio died, etc). I have put an additional $700 plus dollars into a car that I purchased for $8K in a little over a month, and of course there is nothing they will do to help out even though I paid a premium on it..... Seem to me like a slimy dealership. Id highly recommend any other dealership. Not some place that is looking for a quick buck.

Looked them up on Google where they are listed as an auto store. Called to see if this was correct as I needed a mechanic. After telling Gary himself that Google lists his business incorrectly he responds by saying, Ask me if I care. What do you need? I said nevermind and he hangs up on me. Unbelievably rude. And you want me to trust you with my vehicle and money? I think not.

My experience was fantastic, treated with respect. Awesome people, excellent service.

Great service! Is always willing to explain each suggestion before making the repair. Explained in great detail a few concerns he found while replacing my ignition coil. Topped off the coolant ect. and tightened my power steering belt w/o a charge. Just by having a 5 minute conversation you can tell he has great knowledge and takes pride in his work.

Great service. Gary really knows his stuff. Will visit again.

Friendly salesman, honest and trustworthy. Happy with our experience with them so far.

They take care of my car like its their own.

It was very good and Gary was very helpful and was patient in answering our questions

Gary and the guys are the most honest, straight forward group of guys you can trust your Volkswagen with.

They know German cars better than anyone else in West Mich. Looking to buy or repair an Audi or VW check them put you wont beat them.

As long as I am living in this area, I will always buy a volkswagen just so I can take it to them. They are efficient, and always call and ask before doing anything that will cost you more money. I have had two different jettas, and am so grateful to have Garys to take them to.

The Good: They do good service for a reasonable price.The Bad: If you are unfortunate enough to talk to Gary, you will be criticized for everything. Here are just a few...I let Valvoline change my oil and even though I use a full synthetic it is apparently crapI bank with a bank and not a credit union.I use the Credit Card option on my debit card.In his opinion, I must not change my oil regularly and always let it run low (because, you know... cars dont break on their own.)He literally said you only have yourself to blame. when I told him Im the only one who drives my car.So if you dont mind rude treatment and drive a VW, they do a nice job, but with several other options in the area who are also experience with VWs I will be taking my business elsewhere.

Gary is such a nice guy, they are the only ones I trust fully with my car. Friendly place to sit and wait at too.

Great service and helpful people. Fairly expensive though.

Great service, I bring my jetta here for oil changes and service

Great repair place for Volkswagen

Very rude you, my car came back with problems it didnt have to begin with, they refused to make it right, i do not reccomend taking your car here

Best place to buy and fix your car! Gary and his crew are super nice and helpful!

Honest and reliable. Prices are fair and the mechanics are great.

I went into Garys to reprogram my extra key fob for my 2001 VW Jetta. The two employees I interacted with were very friendly and knowledgeable. I was in and out in and out in 10-15 minutes with a working key fob! They didnt even charge me for it although I would not expect this to happen every time.

Dropped off a uhaul service was great

Always honest and straight to the point. The only place to take your Audi or VW.

I had brought 2003 audi a4 to Gary probably half a dozen times and overall was happy with the service and price. It was until my last visit to garys that I decided to take my business elsewhere. I brought my car there to make sure that everything was tip top before I sold it because thats how I do business. Came across a couple of things, Gary fixed them. I picked up my car stopped for fuel on the way home, not 5 minutes down the road and when I went to start my car after re fueling my car was COMPLETELY dead. No dash lights nothing. I have NEVER had any troubles starting my car before never did it have any hesitation even during the week prior with single digit temperatures. Called Gary who very kindly came and saved me. However when I tried to ask him if maybe one of the mechanics had left the key in the ignition, or lights on during the time the worked on my vehicle he quickly and rudely pointed it back at me saying that his mechanics would never do that and that it was my original battery, that I probably needed to replace it. I then asked why after being at his shop for one day my battery suddenly dies when having zero problems all winter. Long story short after Gary jumped my vehicle for me I drove back to Grand Rapids and parked my car for the night started perfect the next day ( and everyday since then). I noticed the next morning a dent in my hood caused from something under the hood. I popped my hood to see and found a plastic battery cover around the spot where the dent was. I called Gary he said bring it in he will look at it, I did and he then said there was no way it was him and that it was me trying to get him to pay for my hood. Mind you my car was in near mint condition and fairly rare, and I take immaculate care of my vehicles. I was unhappy to say the least and noticed the dent right away the next day. Anyways long story not very short, he refused to take fault for what was obviously caused by him and his mechanics. Both with my battery mysteriously being dead after being at his shop for a day, as well as Gary being at fault for the dent in my hood. Up until my experience was good, would not use again due to his stubbornness and unwillingness to take fault for damage caused by his mechanics and himself.

I had this shop work on my 06 gti and do my timing belt. Week latter the car was misfiring bad, so i had it towed back to garys. He told me that i need a whole new eninge and charged me over $200 for them to look at it. Sounded a little sketchy so i brought it to holland imports. They fixed it saying fuel pump line had carbon built up causing the misfire and loss of power. It was cheaper to have holland imports fix my car than it was for this place to tell me my eninge is blown. I would highly suggest that you STAY AWAY from this shop. I will never be bringing any of cars my there again. For your info they also sell cars. Felt like they could of been trying to scam me into selling my gti with a blown engine to them and buying a car off their lot.

I took my 91 vanagon to Garys after he told me that they could work on it. I told them I had a transmission leak and it needed a type two temp guage. Went to pick it up and they said they did not want to work on it. Yes it has a leak...also said they did not want to switch out the sensor. And they still charged me $150!!!! All they want to do is flip cars...oh and they tipped off my ATF too full its beyond the marker.said they did not want to work on it

Look, Im not going to be one of those people that only talks about the negative side of things because I am upset. I am going to write an honest review of my experience at Garys Automotive.First: the positives of Garys1. The TDI mechanic I originally talked with the first time I went there was very knowledgeable and nice. He helped me with a hose issue(it wasnt a permanent fix but it worked for the time being) that i had that was causing me to lose boost without me having to give him any money to do so.2. Gary only charged me $5 to fill my power steering fluid which was very nice seeing as a new bottle of power steering fluid costs a bit more than that.The rest of my experience there goes as follows:I went to Garys Monday August 11th, 2014 because I needed my power steering fluid filled up. When I first arrived it took a few minutes to be helped even after being acknowledged by multiple people working in the shop; I understand they are very busy people working on a lot of different cars but a hello, we will be right with you would be nice. When I finally did get helped it was by Gary himself, he started off by asking me a few questions about my 2004 Jetta TDI while filling up my power steering fluid. I told him I had just gotten my oil changed at Valvoline and that is instantly when his whole tone changed. It went from Hi, how are you? to Wow... why would you go to valvoline?. It went on for a few minutes but the utter lack of professionalism about other businesses really set me off. Not only was he slandering a local business who I know for a FACT sends Volkswagens to his shop but then he started slandering me as a person for not having a lot of knowledge when it comes to cars, all because I look young. Imagine that, someone lacking knowledge for a VW comes to Garys to have them help me; its like he has never heard of that before and I am the only one coming to him for help. The blatant disrespect towards me really set me off and it did not stop there. I asked him about getting my timing belt replaced, he told me how much it would be and what it all entailed (serpentine belt, water pump and the actual timing belt replacement). I told him I recently had my serpentine belt replaced and without another word out of my mouth he started automatically assuming everything that took place, you probably overpaid for the belt and the service itself. Why would you do that when all of these things need to be replaced when you do a timing belt. Again, playing off the fact that I am young and dont know what Im doing or talking about. When in all actuality I had someone I know do it for free so all I had to do was pay for the belt. Honestly that is a moot point but the fact is I went to Garys expecting to get treated with RESPECT and instead all I got was Gary being very rude and disrespectful to not only myself but to Valvoline, a business in the area that directly supports him when they get Volkswagens in that need more service than they can provide.I cannot speak on their quality of work as I have not had anything major done through them, but I can honestly say that after this experience I had today I will never go to Garys again. Why would I want to support a business who clearly does not respect their customers?

Best place to take care of your Volkswagen!

Great guys there at Garys. Respectful and honest.

Great work, knowledgeable guys, honest and fair pricing. Thanks Garys.

Great people, knowledgeable, and reasonably priced.

Honest and great work at affordable prices!

Skilled, professional dependable , quality workmanship

Apparently they know about vw

Great service!

The best!

Incredible customer service

Gary is amazing!

Thank you !

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