Our A/C went out on a late Friday August afternoon. My wife made an SOS call to Platinum (excellent customer service by the person who took our call) and the next day Peyton showed up - he had us up and running in no time. Unfortunately, it was time to replace our 12 year old unit. Peyton set us up with a Tuesday install - which I could not believe after hearing horror stories from friends and co-workers about their long waits to get new A/C. The crew, Zach and Cary, arrived promptly at 9:00 am and finished up by 2:00 pm - just like Peyton promised! They were fantastic. Professional, personable, and very concerned about our comfort. I cant say enough good things about Platinum. We have been loyal customers for over 25 years - and well continue to be. With that kind of outstanding response and work, why would anyone choose any other contractor? Definitely a 5-star company in every way.

Excellent Highly recommend. Outstanding company to do business with. Owner is extremely knowledgeable & went over everything in detail that was going to be done. Employees are very respectful, showed up on time, & worked diligently. Zach went above & beyond to keep me informed as the work was being done. Job & workmanship exceeded my expectations from the duct cleaning to the installation of the AC & Heating System. I will continue to do business with this company.

I was pleased that Platinum Heating & Air 500 was able to come and check our system so quickly, diagnose the problem and install a new unit within a 4 day period. This was during a heat wave. We are completely happy and comfortable.

Great company to work with! I have had the pleasure to work with Kerri many times and what a great technician - very polite, professional and compassionate about customer needs.

Platinum heating and air is a fantastic company. Zach and Peyton were fantastic technicians. They came out and fixed my AC the same day I called. They were on time, professional, and very knowledgeable. Don’t call anyone else. They rock.

I have been using Platinum 500 for years! They installed my whole house dual zone system for thousands less than anyone else! To top it off the Platinum protection covers everything from service to repairs! Had a capacitor replaced 3 years after install and didn’t cost me a dime! Best company I have ever worked with when it comes to HVAC!!! I will never use anyone else and will only recommend them!!!

Jarell came and did our AC tune up. He was on time, very professional and did a complete, wonderful job. He was very mindful of reclosing the gates so the dog would not escape. Thank you!

Great experience working with PlatinumAir500. They were on time both days and kept me informed. Kudos to Peyton for letting me know that I didn’t actually need an outdoor unit and that it was a mistake on his part. Saved me almost $5G’s. I love honesty and integrity. I highly recommend PlatinumAir500 for any of your HVAC needs. They are now my go-to HVAC folks!

They are very professional and do great work. Gave a good price for an estimate and stayed to that price. Would recommend to anyone.

The team were true professionals and explained everything in detail about the install and what to expect after. We were very satisfied.

You will love the Plantinum team, install, service, and repair. This is my 2nd home with hiring them to install an AC new units from Platinum and I will refer, recommrmd and reassure you they are awesome to partner with.

Jarelll was professional and thorough, he is an excellent technician! I will use his services again

Very punctual and professional. Would recommend them highly to anyone.

Posting for my parents, they tried to make an appointment to get their furnace checked and have been customers of Platinum since 1993, however, they were refused my parents business because my parents recently installed their own thermostat. It had gone out & when they had someone come out to check & get an estimate for new part & install, they were quoted almost $300. Financially, they could not afford that. So they ordered their own part & easily installed it themselves for $75.This is horrible customer service to a long standing customer just because they decide to install it themselves.

A+++, Excellent Contractor, Owner & staff are incredible! Stuck with me through a multi-year historic renovation. They were very flexible and worked through some difficult existing conditions (100+ year old house in historic district). Installed rigid duct & new system in tight cavities. Satisfied challenging inspection requirements and even bought an new machine to exceed requirements for inspection. Best contractor I used out of 10 different trades! BTW Payne (Carrier) system working great!!

Every time I have done business with this company they have been professional and knowledgeable. I had an issue with my ac unit and Zach came out the same day, diagnosed the issue and replaced the part that was needed. I had cold air running through my house again less than an hour after he arrived.Platinum is the only company that I will call with my heating and cooling needs.5/27/21: It was time for the annual maintenance inspection on my ac unit so of course I called Platinum. The service was amazing as always from initial contact with the receptionist to when it was completed. Zach came out and worked efficiently while keeping me informed every step of the way. They always exceed expectations and are still the only company that I will call with my heating and cooling needs.

The Technician was professional, knowledgeable, and polite, and hard working, excellent worker.

Good company, workers took their time and did a good job.Used this company for over 20 years

We have used this company for at least twenty yearsWe had an appt for a furnace maintenance approx two weeks ago. Our thermostat needed replacing but the amt was almost $300 and we said we couldnt afford that. He said until we had one that worked he couldnt look at the furnace. We then told him we would call when we had one. At no time did he say they would come out if they didnt do the installation. So we found the one like it thru a supply company for $65 plus tax and shipping. My husband put it in and it works just fine. We called today (40 Oct) to set up an appt and they said they wouldnt come. So, I guess loyalty gets you no where in this society. We are on a fixed income and cant understand why they couldnt take that into consideration. Found another company who is coming out next week. I wouldnt recommend based on the nasty reply from Charles.

Our AC went out on Saturday. I called them on Saturday night just after 10pm. The call was answered. I wasnt expecting anyone to show up until Monday. The repairman called Sunday morning and showed up Sunday afternoon. He diagnosed the problem, advised me of problem and cost prior to making any repairs. He had the part on the truck and made necessary repairs.

Great service as always!

Zach and Max took care of my AC issue quickly and diligently. Very nice guys and professional. I will call on Platinum again!

Courteous and honest. After identifying that my system was nearing its end they sent a tech to talk about replacement. They identified that my ducting system was in need of replacement they provided me recommendations and a way forward. Although they no longer replace or install ductwork there was no push to sell me a new system, instead I was given helpful advice and honesty. Would recommend them just for that fact.

Too expensive

They replaced our heat and air unit today. They were prompt professional polite and did an all around great job. Very pleased!

Great

Im very impressed with the owner of this company. He is extremely concerned that his men have the highest certification and do quality work!

Very professional. Got a quote from Home Depot and price was ridiculous! Platinum came in and saved the day! Beto was an outstanding installer. I would highly recommend for new installs!

Very professional resolved my air conditioning problem.

Excellent