We ordered a TV and Internet Package and were told over the phone the equipment would be delivered by this past Tuesday. On Wednesday late afternoon there was no delivery. We called Cox and were told there was no delivery to our home scheduled and besides that they dont deliver to our address. So now we will travel over to their office that we could have done on Tuesday. Not a good start.

For Cox internet, overall: I had a technician come out to my apartment. My internet is dropping out several times per day and I have to reset my privately owned modem. He said it’s because someone set up the wiring wrong with the splitters and that he fixed it. I should have no problem, but if I do, call his private number.The wires, before he came, were all exposed and laying on the ground. So he said he removed some of the splitters, (didn’t) cleaned up the connections, (didn’t) and mounted it back on the wall.In reality, he did nothing to any connection, he just stuffed it in the box and hung it on a screw with the hole in the box. Internet still isn’t working right and I’m having to reset or power cycle my modem 4-8 times per day.We have another service tech coming tomorrow. But because I don’t rent their modem, but I bought an “approved” modem from a store, they will charge $75 if the outside wires are not the problem.I’m getting several T3 errors and dynamic range window violations several times per day and poor wiring is usually the problem.But it took 5 phone calls to get anything scheduled after this “technician” had already come out. These are the “after” pics, once our connections were “fixed.”

I went in to change the modem from Cox with my own modem that I purchased. My modem wasnt compatible with the higher internet speeds. I noticed boxes along the wall and inquired about them. The sales agent informed me that they were the new modems and were stacked against the wall because there was no room in the back. I asked him if they were better than the modem that I had from them. He said yes. I was surprised that he didnt offer the new modem 8n place of the one that I had since I was there to exchange mine and the one that I purchased wasnt compatible. Long story long...it would have been nice if the newer better modem had been offered to me by the sales person instead of me having to ask(that would have been good quality customer service).

Store was clean, employees were nice. Though I didnt have business there. They helped my brother do and complete his business with Cox without issues. Highly recommended if are subscribed with them

They bill you an extra month and a half for no reason when they can clearly see if they check that the services were not used for the last two months after moving out. Not paying these thieves.

I need consistent internet to work and when they can to see why my internet kept going out they basically said im SOL and the only way i was going to get reliable internet was to move since it was an issue with the infrastructure at the complex i live at.

Discrimination is happening at this location. Brandon was rude to rude and did NOT offer equal and fair accommodations for us to get our internet services set up. We can no wear a mask / Petri dish, for health reasons, and it is unacceptable to make customers stand in 105 degree temperatures. They need to have an area WITHIN THE STORE set aside to accommodate. Brandon at this location was cocky and rude about agreeing with the discrimination of his company’s policy. If only Brandon educated himself on how to truly stay healthy — maybe he would have more compassion for others.

We had issues at other locations. This one was very good and patient. We will stick to this location for help.

Too many people take to the internet to trash someone. Im going to praise Cox and a employee that just took care of my problem, and Im not going to provide any details because it happened so quickly and I didnt get a name. And last, Im not going to provide any bait for trolls to rise from their cave.

Once again cox cable has faled the consumer. It looks like cox is going to be apartment only due to price and bad service. Change is here cox cable is old

Got service started in a new home, needed to go pick up the installation kit.. I was in and out in 10mns.. the lady that helped me was very nice

I have mixed feelings about cable but the service when we came here was excellent.

Very handy, dropped off equipment no problems

Chat support is by far the worst I have seen.

Needed a new modem. Went into to try and buy one like I did a few years ago. The customer service rep told me they no longer sell them only rent. (Okay no a big deal) I ask how much per month. He responded with let me see what kind of deals I can get you. I respond that not really interested in adding anything to my plan. He came back that with renting the modem and if I add this and that for streaming my bill can be 5 dollars a month cheaper. I responded with for how long would my bill be cheaper. The rep then got very rude and was like for one year, but then you just come in and we can reevaluate it. I expressed that I was not interested in more equipment that I would have to keep track of and then have to come back in and take time that I dont usually have, as i work nights in the medical field, to prevent my bill from going sky high. He then rudely stated that if I just wanted a modem that I could go to best buy and buy one. I replied with but then I wont get tech support cause I am not using cox equipment. He replied with well yeah. Finally got him to just rent me the new modem and was out of there. Never been impressed with cox customer services reps but it seem to just be getting worse. Also THE WEARING MASKS REQUIREMENT MUST ONLY APPLY TO THE CUSTOMERS SINCE NONE OF THE EMPLOYEES WERE WEARING ONE.

Quick friendly service was in and out in about 10 min. When I wanted to add a phone line to an existing service. I was surprised at the number of electronics they sold. Not a huge number just wouldnt have expected to find wireless speakers and cordless phones there .

I would just like to say Cox cable exceeded expectations again. I have gone into this store 3 times in the 5 years I have lived here and each time they have outdone the time before. As a side note my internet has gone out only once and only for a short period of time in those 5 years. Thanks Cox. You are awesome.

Trash. I’ve spent more time this week, during my holiday and one week off from work waiting for things to load that ended up never doing so in the end due to weak or no internet connection. Luckily sweet there are some sweet New Years deals with working internet and cheaper prices. BYE COX

I was helped immediately, and I was in and out in 5 minutes.

RETURNED MY EQUIPMENT LATE JAN. NOW MIDDLE OF MARCH STILL GETTING BILLED. 1st I called to cancel service, they were going to send boxes , BOXES NEVER CAME. 2nd called again for them to send boxes, AGAIN BOXES NEVER CAME. So I finally got fed up at the end of January and returned the equipment to the Cox store in Gilbert, AZ. STILL GETTING BILLED FOR NON RETURNED EQUIPMENT, JUST HOW LONG DOES IT TAKE FOR THEM TO GET THEIR RECORDS TOGETHER?????

David was awesome when he service our home in San Tan Valley AZ. Sept 21 @10:00 to 12:00pm he located the problem right away. We kept having connection problems always dropping. He put new connectors on cable because inside of cable connection was not flat it had a rise in the middle.Great job, working perfect. Thank youSean

Cox makes you sign a two year contract that you cant get out of with out paying a huge penalty. However, they can raise your monthly bill whenever they want. The quality of service and products is less than top quality. The Customer Service Reps only want to help you if you are interested in adding more services. I suggest you find a different company to do business with!

Just payed more to upgrade our internet and we were lied to. A 21 gb download file takes over 4 hours currently. Thats after we paid more money for faster speeds. Theyre lucky the other options are worse like century link. Theyve cornered the market so they dont care if your internet service is horrible.Cox is worthless

Far better than dealing with Cox over the phone. If you have modem issues this is the quickest route to a solution.

Worse service ever , changed the router that provided by cox couple times , same service slow, always buffer when I watch Netflix, I called cox all they do just rest the settings, and change the routerThey charge over the what they deserve.Don’t recommend it at all.

The store has nice folks, but Cox internet reliability just terrible. I moved to Chandler 8 months ago - at least 3 times, been out for 8+ hrs, which is really, really Aggravating. It affects my job/employment- I don’t get paid for time I am unable to work.

Do not do it. 20% price increases after the 1st year. Century link has better prices and better service. You dont always get what you pay got with COX. when I cancelled, they said they would send me a box to return and never did. Then I had to drop off at the local store with Long wait times. They have no sense of urgency. They have you sign in and still takes them 30 min to help you. Very ridiculous. If I could, i would give them 0 stars.

Super fast service

I would like to commend those at this store during this time of crisis and uncertain times. They are helpful here and very careful in what they are doing. Great service and we were in and out in less than 3 minutes. Thank you.

Me: my modem keeps loosing internet connection!!Cox: ok, well change another one.Walked out the door with a refurbished modem in 3 minutes. I wonder how long will it last this time.

This store is a really nice Cox store, and everyone is always very kind and helpful when I go in!

Lady that helped me was very helpful.

Thank the good Lord they were open!! I was able to get my modem and hook it up the same day!! Also have good online and phone assistance!!

Ppl are fast an very helpful.

Great service. There was a line but the manager came out of his office and jumped right in getting us in and out quickly.

Rough to give a review when my reason for being at the store was to return my TV boxes but I do like the way customers are treated; equally and in order of arrival time. 1st thing to do when you visit the store is sign in at the coveniently located kiosk (sign will direct you to the kiosk). The customer service agents work quickly with customers so the wait is bearable. Once my name was called the agent I dealt with the returned boxes quickly, no more than 5 minutes.

It was fast and professional service.

I am not a huge fan of cox service (not a whole lot of options unfortunately) but it was easy to deal with the in store process and the staff in store was great.

We pay a lot of money for your services. It seems as if you no longer have the bandwidth to properly service all your clients. We had a technician out and then had to have another technician out 3 weeks later after losing our internet for 3 days! Our internet drops anywhere from 5-15 times per day which is unacceptable for the price we pay. Not to mention the significant increase in people working from home who rely on their internet to work but have continuous interruptions throughout their day. It’s my assumption that Cox doesn’t really care because there aren’t any competitors in the area who offer internet speeds similar to theirs. Therefore, they are taking complete advantage of customers who pay a ton of money for their continuously interrupted services.

The customer service in the back was mediocre. I was picking up a modem that I ordered over the phone. I was told to bring two forms of ID (Drivers license, passport, passport card, or a utility bill). When I was called to the back, the rep asked what I needed, not How may I help you today? and let him know that I was picking up a modem. All he asked was Whats your name? so I told him. Then he asked Whats the phone number you ordered it under? and I told him. He says Ok, Ill be back., comes back and hands me my modem without saying anything to me. Not really sure what to do next, I asked if he needed anything from me or if I was good to go, in which he replied No, youre good to go. Im giving two stars because the transaction was easy, but I was a little concerned about the lack of care as well as not having to show the two forms of ID in order to pick the equipment up. If someone knew that I needed to pick up this modem and only had my name and number, the associate would have handed out a $130.00 piece of equipment that I would be at fault for in the event that it wasnt me. In all, I will just be having Cox send me my modem via mail. Save your time and patience with having to deal with someone who seems to dislike their job enough to put their customers money at risk by handing out equipment to just about anybody.Side note: The store smelled really bad like they had just put cheap air fresheners all over, a little nauseating.

Had to come in and switch out our cable boxes to wireless ones. The store employees are always very nice and understanding.

Extremely helpful and courteous! Very well informed and explained the situation and options perfectly! I came away with with a POSITIVE end result because Brandon Molstad went above and beyond to assist me with my account reorganization and updating of my existing equipment. This was the first truly positive experience I have had with Cox. Thank you!

Great customer service each time I’ve been in! They’re quick and efficient. I don’t feel like I’m being scammed or talked into anything. The price of renting a router was a bit more than where I’ve previously rented from, so I purchased my own and they didn’t think twice about it when helping me set it up. Didn’t try to convince me to keep renting from them. Really kind people. Clean store that’s not overwhelming.

Daniel was very helpful and professional. This is the best store in the Valley.

The “Supervisor” (didn’t catch HER name) is unprofessional and ignorant. I wouldn’t waste your time going to this store. Super lame!!

I wish I had never signed up for Cox Internet service! We were down 4 days in a row, every day - all after noon and all they say is unscheduled outage. I called and called and all they give is a couple dollars off on your bill! SERIOUSLY! Im trying to work! It cant be slow or off every afternoon or evening for no reason. Even when its on the speed isnt even close to what they say it could be up to. This is really going to suck changing over all my email, but Im paying for something that doesnt work!!!! Google it before you sign up! Trust me!

The internet goes off and on almost every weekend, and quite a few weeknights as well. Cox refuses to acknowledge there is a problem with their service, and instead wants to charge you $75 to have a tech come look at your equipment. Not only am I a former tech, and I know there is nothing wrong with my equipment, ALL of my neighbors that are Cox customers are having the same problem.

Long Long Long Line.B S. With a customer when they were done doing what they had to do. The BS was social f time for another 10 minutes. O, really? Theres people waiting and youre b.s about the food in the San Tan Village. Come on now.

Horrible service today. Avoid this store.

Worst customer service ever about a month ago at San Tan Village. The male rep. sitting at the counter at the very back could not even break a smile when he called us. He was not a pleasant person to talk to. Rude and condescending. Totally unprofessional when discussing my overpriced 200.00 bill. I think his name started with a R. I don’t expect marching band when a walked in but a pleasant disposition would help Could tell he hates his job. . He needs retraining - or not work upfront.

Some efficient and attentive people but service by company is very poor. After receiving new equipment twice and attempting to get technical support twice, finally got connected with someone who had enough knowledge to quickly resolve problem.

Cox Communications is a rip off. They charge an arm and a leg for every little thing. Its ridiculous. Why do I have to call every few months to see if there is a promotion I can use to get a discount on an over priced service.

Went in with a problem setting up my new TV they not only gave me a new remote but the man walk me through how to pair it, excellent service

The equipment works great! However, this stores customer service was disgusting. The salesmen was trying to tell me there was no company discount like I made it up and to just order my service through him. Well, I ended up ordering my service online while sitting in their store and received my $150 off that they claimed didn’t exist as they handed me my box. I did not appreciate their smug attitudes or trying to push me into believing there were no such discounts I clearly received. Don’t care for people who take out their dissatisfaction with their job out on the customer.

Very busy but employees were quick and efficient. The employee that helped me was super friendly and thorough.

Brandon did an excellent job of setting me up and saving me money on my service. Way to go

Unbelievably bad customer service. We just ended our Cox contract because of poor customer service when talking to sales support and went into this location to return our equipment. It seems that Cox must value this trait. Maribel should not be in a public facing role. Cox administration should secret shopper this lady to see for themselves. She has no business being a representative of this business. When we walked in, I thought she was rude to the customer in front of us, but assumed it was a difficult customer.... I was wrong, its just her.While speaking to the manager about her smug behavior, her laughing at telling us we would have to pay for equipment we never recieved and the overall experience, she kept lingering around us. The manager was polite and professional, but Cox has lost a customer. So far we are very happy with Dish and Century link and spending $100 per month less with no difference noticed in quality.

Slow service, VERY slow internet, EXTREMELY slow support, and no intention to improve... if youve got alternative choices, I strongly suggest yiu do nkt give your money to these greedy thieves.

Everyone here is so helpful and friendly. They answer my questions honestly and help me get the best deal. I prefer going into this store to calling customer service.

Cox is literally the worst, most incompetent company ever

Knowledgeable and quick to get our service installed. We were up and running in less than a week.

I honestly dont know how this center has a 3 star, for the past week we have been calling into cox to cancel our plan because when we first called the representative was adamant about us getting the contour package even though we told him we wouldnt use it, but he kept going on that if we do that it will be cheaper because we wouldnt pay installation and when we were done we could get the same rate that we were promised. So after 30 minutes on the 9hone of him not backing down we went with it and it hasnt been the fill month but we wanted to cancel it and everyone on the phone was just so rude and some of the worst customer service ever! So we came down here to explain to them our situation. Super long story short we spoke with Brandon in here and already was 100xS better with people skills and just the customer service aspect that just kind of relieved us a bit that they actually do care, he got the manager Rob for us and they both did such an amazing job with understanding our situation! They were both amazing thank you guys for restoring our faith in cox!

So much quicker to go inside the store and setup an appointment then to try and get an appointment over the phone.

The most inconsistent, unreliable, dishonest company. Wish I could get out of this contract sooner.

You will never get the Internet you pay for and the only solution is reset your modem every time If you can avoid them do it If you have no choice just know that youre paying for something youre not going to get

Very friendly. Very fast! I love my internet service!

Great experience. Danny was friendly and knowledgeable. Listened to what we wanted and set us up quickly. I noticed that all agents were pleasant and accommodating.

Jen was great! She welcomed me as soon as I walked in. Always a plus. She helped me stay on a internet plan that was closest to price if my grandfather plan that was going up. All in about 5 min! After getting nowhere with customer service support, it was the well worth the drive to come in store and fix my problem.

On June 26, 2018, I visited the San Tan Cox Solutions store. I placed an upgrade to contour 2 from my current equipment. I was also offered the opportunity to add the premium channel package for $10 per month for 12 months, which I took. I installed the new boxes on the 27th and had the premium channels active. This morning I have no premium channels. Tech support says my account shows no premium channels. What the hell is going on?

Never have I been treated so rudely or spoken to so condescendingly as I was in this store on Jan. 30. I dropped in to get an explanation of how Cox determines the price of your TV pak and the bundle discount they offer when you call their loyalty department. I never did get an explanation since the customer service rep just kept answering my questions with I dont know. I wasnt there to hear your conversation with the loyalty department. I seriously doubt that Cox feels any loyalty to their customers whatsoever. I have been their customer for 21 years, and I am seriously considering finding a new carrier after yesterday s experience.

I had a bad experience with the woman on the phone regarding my cox renewal rate.In fact I was going to get rid of cox completely. But Danny was a great help and answered all my questions. He has excellent customer service skills,is friendly and helpful. Ill be going back to this store and Danny with any further questions or problems.

The cox reps are not given the ability to retain customers. The Cost of bundling after the initial contract is ridiculous. Price went up from $150 to $250 in 2 years. Out of control. Cancelled almost all my services as a result of the increase. Just because you may be the only main provider doesnt mean you should jack up prices. I switched to Roku and very happy.

I heard horror stories about Comcast and was glad to have Cox, they seemed like a stand up company in comparison. However over the last 10 years Cox has gotten worse and worse, now they implement Data Caps and do not reward their loyal customers for over a decade.

Good service, accommodating & polite

Why is it impossible to get anyone on the phone ? I have called several times a day during the week and have also left a voicemail with no response .

Rep was wonderful at this store..I told her mgr she needs a raise ..😁👍

Handled our issue reasonably and fairly quickly!

Well that was everything but pleasant. Talk about rude! Im so sick of these big companies ripping people off. Im sick of the attitude they have towards people. This Cox center was extremely rude. The rather robust fluffy gentleman that helped me was nothing more than a complete ass the entire time. While making multiple attempts to lighten his mood by being nice. It didnt take long to discover that he was probably having a bad case of heartburn from the last customer he swallowed whole. Frankly, If you hate your job then get another. I am shocked you have a job with such an attitude. I would hope that youd at least be nice. Most morbidly obese people are. Especially at work because they need to buy food.

I had multiple great experiences with the people in this store. They were all ways willing and able to get you the best deal possible from cox.

Please make sure you know what you’re signing on! They where all smiling and smoothing it on when they told me I can close my account whenever I want with paying no fees so I closed 3 apartments with them, now that I need to close 2 of them they’re asking for $120 closing fee for EACH apartment!!! That’s a shame you need to lie to your clients then just “ohhhhh no worries, just sign here and there”... And when I spoke on the phone to this robotic Ieisha from their costumer “service”, apparently they have no one in charge over there so she didn’t wanna let me talk to anyone else like she’s the only person in the company... Just another shame on this company!!!

Upgraded online and went in to just pickup equipment. Ended up getting discounts and hookups from the lady that helped me. Great experience 👍👍

Had to resolve some billing issues of my own making. Staff was polite, patient, and helpful -- they even found a way to save me $20 a month.

Always great help at this location whenever I have an issue or questions.

Been a loyal customer, paid my bills dealt with constant outages without complaining now I cancelled service because I moved where they dont provide service. All the sudden I didnt turn In my equipment?!?!?! They want to scam the people who have been loyal customers.

Just got off the phone with the worst customer service representative. He refused to terminate my service plan and refused to transfer me to a supervisor. Based on the ethics of that alone I would recommend anyone to reconsider using this service provider.

Staffer entirely unable (or unwilling) to answer minor technical question about home security apparatus, or to bother to say let me find the answer for you.Very unpleasant experience- wasted my time and his, and poorly represented the company with respect to their technical aptitude and willingness to try to sell services.The high speed internet duopoly in the East Valley has done absolutely nothing positive in terms of service- or my bill.

Was there to pay a past due bill. Guy named Chandler helped me. He was very nice and ended up reversing all fees. Also gave me a discount on the premium internet service for the next two years. Went in expecting the worst and ended being very surprised. It meant a lot to me. Keep up the good work.

Bit of a wait for service, but it was quick & painless making the necessary changes once we got to the rep.

Rob, the agent for my apartment set everything up for me. I left there without feeling like I got ripped off. Not easy to do.

Great staff, I will miss being a customer due to relocation. They will help you with everything you need all you have to do is ask.

Cox is way over priced! $250 a month for less than reliable service. I can stream the same channels for half the price. My internet goes out for about 10 seconds ever hour. $250 for garbage. Canceling tomorrow

Complete waste of time, been waiting months for wifi to be setup and no one shows up and then i get cancellation confirmation emails weeks after they were supposed to show up, and then when i try to call to see whats going on i get stuck in a web of answering machines, DO NOT WASTE YOUR TIME WITH THIS COMPANY.

Fast service

The staff here are very helpful and nice

Rating is for service at the store at San Tan Village. move service from rental to new house we purchased. had poor service from phone support on trying to get professional install and opted for self service with scheduling for free pro-service at a later day. 1 1/2 months later unable to get free pro-service, phone didnt work and cable box was resetting. walk into store and gentlemen heard my issues and scheduled phone repair, gave me a new box and setup my free pro-service install without hesitation. thanks for the service.

Waited 45 minutes to see someone while I was there to cancel my service. Unfortunately they have the fastest internet service in the Valley but they are absurdly overpriced. I reccomend just getting their internet and use one of the streaming services for TV. YouTube TV is what I switched my household to and we are happy with it for 1/3 the price of Cox TV

I had to take in my router that was faulty. The location was easy to access and the sales people were very helpful. The whole proceedure only took a few minutes. A very nice experience.

Friend people with a great attitude. Especially surprising given the type of place this is.

Very disappointed by their customer service. Ive had Cox service for 6 and due to old equipment I wanted to change to their new HD DVD box system, I also was in need of a new remotes as mine were wore down pretty bad. I had to take them to the store 2x. Advising me I didt have all my equipment with me. This first stems from their customer service, neglecting to educate me on what was needed to be returned and second the store not accommodating and working with corporate to arrange a box and shipping label to send the equipment back. I would switch providers if I had the opportunity to, however Cox is the only company offered in my area currently. Not to mention I pay more than double then my friends, and Cox refuses to negotiate a lower rate because they know we dont have any other option. Every time I call to re-negotiate they always appear to not have promotions.

Not busy. Social distancing signs plainly visible. Friendly staff