We chose Orloff Jewelers to help us with our custom engagement ring.In full transparency, we had multiple issues with communication and workmanship while working together, HOWEVER, the way they responded each time gave us the utmost respect for the way they do business. They act with integrity and truly value their customers.In the end, we received exactly what we wanted in our ring and can’t express enough how much we love it.Huge thanks to Kasie, James, and Lorie for our five star experience.

Orloff Jewelers is the only registered retailer that carries Michele watches. I called the day before I went to ask if they could assist with ordering a few links for a new watch I purchased. The employee was very pleasant and helpful. I went in today and had a very good experience. The employee that helped me was very sweet, kind and on point with the level of customer service she gave me. I would highly recommend Orloff Jewelers for your jewelry needs! I love supporting a local small business that cares about their customers. Great job!!! 👍

Sweet Katie,You are a beautiful lady who treated me with such kindness. You took the time to listen to my love story and I THANK YOU FROM MY HEART.🙏I look forward too visiting you again.🥰

My fiancé and I had a wonderful experience picking out our wedding bands. Melodie was amazing! Very helpful and the process was seamless. 10/10 recommend!

I love shopping at Orloff.. they always make it such a fun experience and are so sweet! I always come here to find my special pieces!

The staff is so lovely, accommodating and always provides wonderful customer service. Such a great experience. I look forward to my next.

Rhonda was very friendly and patient with us. She provided us great information for us to go home and do our own research. When we came back with our decision, she made making a major purchase an enjoyable experience.

Melodie was such a great help with picking out my first TAG Heuer watch. I am 100% happy with my purchase. I will be coming back soon to pick up my next one. Thanks again for your great customer service.

Today I went into Orloff to look at engagement rings. Kevin was very helpful, friendly, and knowledgeable. I felt very comfortable and we were able to narrow down our choices.Today I picked up the engagement 💍 and wedding 💍 💍, Everyone was friendly and made me feel comfortable. This is an exciting purchase and Im very satisfied with the quality of the rings and gems 💎.

Orloff’s customer service is fantastic. Kasey worked with us to find the perfect ring for my wife. She was patient and really listened to my feedback. She was my guide through the entire process and provided her undivided attention, until we were able to find the perfect ring. I have worked with several other Jewelers around town for various needs, but after going to Orloff, they will be my local Jeweler going forward. No pushy sales techniques, just patience, understanding, guidance and compassion for the customer. Orloff is a Fresno business “gem”.

The young lady who helped me was so nice and knowledgeable. She explained in detail how my ring would be fixed. Seemed very professional. The ring was dropped off and and I will be picking it up in two weeks. The price was actually reasonable. Great experience.

Kevin was great. Texted with me yesterday to narrow down what I wanted. Helped me to select just the right grandmother’s ring today. No pressure, friendly and so helpful. I will always go there for good jewelry.

Very helpful in making repairs to my jewelry. The price was reasonable and I feel like I can trust my family heirlooms to them.

I recently went to Orloff Jewelers to get a necklace fixed. I was greeted by Jennifer, who helped me out along the way. Jennifer was amazing and made my overall experience wonderful and easy on my side. I was told my necklace would take up to two week to be fixed, but was pleasantly surprised when I revived a text less than a week later that my necklace was ready. I will now be recommending Orloff Jewelers to all my friends and family.

I love the personal attention. The customer service was exceptional, something that is very rare these days. If you want a great experience, with what is most likely a very special purchase visit the folks at Orloff.Ask for Kasie.Thank you Kasie

I wish I could give you all six stars. They made a little mistake but they definitely made up for it. I left more than satisfied. Great customer service.

This was such a nice experience! Relaxed environment to browse and helpful very friendly very knowledgeable staff and Melody is wonderful!

Wonderful, reliable and honest. I buy all my jewelry from Orloff Jewelers. Even though I have moved to a different state I would not do business anywhere else.

Once again I have to give a 5 Star review on the excellent customer service I received! Professional staff this is the place to have all your jewelry needs satisfied.

Melody greeted me immediately when I walked through the door. So cheerful and efficient. Was able to look up and get pricing on getting my ring re-sized.

Literally everyone is super nice! Rhonda is the best! The quality is amazing and there is so much selection!

Professional sand courteous staff greeted me immediately and asked to assist me. They offered refreshments. I was fortunate to meet the owners who were quite charming and friendly. I would recommend Orloff’s Jewelry if you want quality merchandise, service, a knowledgeable staff and craftsmanship.

Great jeweler and great service. The store is located in Fig Garden and is very easy to get to. The staff was very accommodating and helpful. Kasie assisted me with my needs and was very helpful and sweet. I try to shop local and plan to purchase more jewelry from here in the future. Also, I appreciate that their website has a selection of jewelry to browse through so you can look ahead.

First class operation, helpful knowledgeable, and great pricing!Make this your first stop then if you compare I’m confident you will not go anywhere else.Customer for life, thanks to the super helpful staff!

The customer service at Orloff Jewelers was phenomenal. Kasie was so attentive to our needs and allowed us ample time to select my fiancé’s wedding band. Kasie was very patient, friendly, helpful and service with a smile. We will definitely recommend Orloff Jewelers to our friends and family. They absolutely have a customer for life! Thank you Orloff Jewelers and many many thanks to Kasie as well!

Extremely professional & friendly staff! Ronda assisted me with picking out an engagement ring. Thank you again!

When I meet with Kacie she was very polite and understanding to my concerns she was professional and the whole environment was really welcoming even the other employees where kind and warm hearted felt like a place of professional working people I will definitely be going back.

Brought in my Grandma’s watch for new battery and shining up. Looked great and our Grand Daughter will wear it with pride. The personal is the best I’ve seen for a long while.We will definitely return.

Thank you Orloff Jewelers for the beautiful repairs that was completed on my two tone bracelet and my diamond tennis bracelet.

We had wonderful experience at Orloffs! Ronda showed us several rings and was so patient and professional. I had the stone in my wedding ring secured and had the same ring rhodium plated, along with another ring. They look gorgeous! Also had a third ring sized, its perfect! Entire staff was friendly and helpful.

Very friendly staff. I honestly hate going anywhere with salespeople, but they were friendly, patient and courteous. Would definitely recommend this place, and be back.

I am giving 5 stars because I took my opal and white stone bracelet in to be repaired and when I came back to pick it up they repaired my bracelet and also cleaned it which I was not expecting. Thank you Orloff Jewelers for making my bracelet perfect again.

Very courteous and very professional and treated me respect and kindness very good customer service

Thank you Kasie Perez for all your help!Very professional and kind. We felt very welcome!

Kasie Perez is the best. First time buying a Ring for my better half and she helped me to choose best for her.

My fiancé worked with Kasie to get the most beautiful engagement ring. He had a wonderful experience with Kasie with her excellent customer service and detailed product knowledge. Thank you Kasie & Orloff!

Excellent service, kept me within my budget, got a piece I liked and more importantly that she loves. Very pressure-free experience which I really appreciated for such an important purchase. Ill definitely be returning for any future needs. Thank you!

I have dealt with Orloff Jewelers for a number of years—for jewelry purchases, for watch repairs and restoration, and for designing and making a piece of custom jewelry. The quality of their work and their expertise have always been of the highest caliber, and the courtesy and efficiency of their staff is outstanding. They take a personal interest in and value each customer. I would highly recommend Orloff Jewelers as the best choice for any of your jewelry needs.

Kasie was absolutely amazing!! She made this process so easy and made sure i was making the right decision. I absolutely adore her and her customer service was 10 STARS!

Had such a great experience working with Kasie. She was very thorough and patient in helping us understand and select the right ring for our engagement. 10/10 would recommend :)

Took in my vintage gold bracelet to replace the safety chain, I got greeted by Kasie Perez, I was very pleased with the customer service I received from her. Great personality and very professional! Thanks Kasie.

The couple of times Ive been in everyone has always greeted me with a smile and been so helpful. Their c kindness, help, and knowledge, keeps me as a returning customer

Kasie helped us find my fiancé’s wedding band. She made us feel comfortable and was very knowledgeable and helpful when it came to styles and sizes. She was patient and not pushy and we appreciate that. We would highly recommend Kasie and Orloff jewelers for jewelry needs.

Kasie is very sweet and patient. Enjoyed my first experience at this jeweler.

Kasie is amazing. She has really gone out of her way to be helpful in any way and has made this a great experience for us. I would highly recommend her and Orloff Jewelers to anybody.

Very helpful staff. Great selection. Easy to find just what we were looking for!

First thing first Im getting married!We had previously bought my engagement ring at Devons but there selection for wedding bands (which we both needed) lack choices. I read the reviews and thought to give this store a try.Pros: excellent customer service, Linda helped us and was genuinely wanting us to have a ring that matched us and was affordable in our budget.We were not rushed or pushed into anything we didnt want. Linda listen and understood what we wanted and price point to stay under.Overall we will be coming back!Excellent!Also there is a poodle roaming around nice and friendly.Update 4/28/21 always friendly just went to tighten a part on my ring.

Great customer service. Their store is very clean, has a great selection, and very organized.

The personal service and expertise was so outstanding that I am a new fan and intend to use them on a continuing basis and recommend them to my family and friends.

Very friendly and professional! They are always so polite to ask if we need anything and we feel we could be there as long as we need without feeling rushed. Kasie is great!

Kasie and Rhonda are amazing! My girlfriend and I decided to go with custom pieces for our engagement rings, and they made our vision happen! 10 out of 10 recommend!

Kasie Perez is above outstanding customer service made us feel very welcomed and helped us with our purchase we will definitely come back to Orloff Jewelers.

Staff was so accommodating and kept me aware of what was being done service always with a smile.

Orloff Jewelers is the best in the Central Valley. Great people, great customer service, great prices and I always love the selection. They have an eye for quality pieces and I always love coming back. I will definitely refer everyone here.

Orloff has the best person to assist you. And her name is Melody. Extremely professional, knowledgeable & the store is gorgeous. Thank you!

Melodie and the rest of the team at Orloff were amazing! We’ve been shopping for an upgrade for my wife for a while. With our 20yr anniversary right around the corner it was time. Melodie made it easy and fun. She made us feel like the most important people in the world. She was genuinely happy to see us fulfill a dream we’ve had for a while. When we came to pick up the final product and it was beyond our expectations! They even took our old rings, made some repairs and polished them to look like new again! James the owner came out and helped me with an issue with my watch as we were wrapping up. This business makes you feel like family. We first came here about a year ago on the recommendation from other family who have come here for years. I’m so glad we listened and chose to go with Orloff’s! We will be back with all our jewelry needs!

Wonderful owners and staffExcellent repairs to jewelery And watches

I took my ring in to be repaired and had a great experience. They were very accommodating from drop off to pick up. The service was excellent and everyone I spoke to or interacted with made sure I had a great experience. I will definitely return.

Very nice jewelry store that provides excellent service. Was very impressed. Kasie took care of me and while providing excellent customer service.

Great people to work with. Rhonda was a really big help and did her all to satisfy what I was looking for! Thank you! The ring came out beautifully!

Ronda at Orloff’s was extremely patient as we worked through various ring designs and diamonds. The support allowed me to create the perfect ring. Highly recommend!

Kevin and Rhonda were welcoming and ready to help us out. Kevin went out of his way to provide excellence service. I highly recommend Orloff Jewelers.

Purchased my first high end watch (tag heuer). Friendly customer service. Kevin had patient while I was looking and deciding which watch to purchase. Will definitely go back.

Ronda was extremely helpful and pleasant. I am pleased with my purchases. Believe my items will be ready in three days. I highly recommend Orloff Jewelers.

I was pleasantly surprised when I went to Orloffs with a request for quick service on my wedding ring. I said I need by Tuesday; they called half an hour later and told me the jeweler would complete my repair by the end of the day today. Yay! For their quick response. Great job!

I brought a couple of pieces of jewelry to ask some questions. I was treated friendly, with respect and professionally. I chose to have one piece resized, and it was nice to have confidence that it will be done correctly.I moved away from Fresno for a number of years, and it was nice to see someone I recognized.

Every person that I interacted with is friendly and very attentive! Got my ring resized sooner than expected! Thank you for taking such great care of my ring and for your exceptional customer service!

Just bought an engagement ring! The biggest difference I saw between this store and the other stores is the level of service. I visited 3 other stores that day. All of them showed me rings. None of them tried to sell the experience of buying an engagement ring. The Orloff staff couldnt wait to hear what I wanted and what they could do for me. And did they wow me! They stayed with my budget and never once wasted my time. I cant wait to go back for the wedding band!!!

Helpful and quick with the replacement of two watch batteries. The jeweler took the time to bring me the watches, and also let me know that they looked good on the inside.

Excellent service. Kasie was very friendly, professional, and knowledgeable about the jewelry design process and about stones.

Didn’t catch the lady that helped me with choosing my fiancé wedding band but she was very nice and had really good energy definitely will be buying all my future jewelry from here

Everyone in the store is very helpful, and eager to please. I’m always greeted with a hearty hello!

Orloff Jewelers is simply one of the most wonderful places to go. Everyone is so friendly and truly wants to help you with whatever it is you’re looking for. From working on a piece of 18th century jewelry as a gift for my wife or replacing the battery in collectible wrist watch, their prices are very affordable for the professional work they do. I appreciate what they do, the cheerfulness of the entire staff and the genuine smiles they give when you enter their store...even when they’re all wearing masks, you can still see the twinkle in their eyes. I highly recommend Orloff for the most intricate to most common fine jewelers needs. :-)

Kasie was very professional, courteous, and knowledgeable during the whole experience. Will definitely recommend to others. Orloff will not try to pressure sell, their products and service sell themselves.

Ive been wanting to visit this store for some time now, do to the great commercial adds. When I entered I was immediately greeted by one of the salesperson. I was not in any formal attire and was looking quite worn down from work but didnt feel like I was judged by my appearance. Rhondas greeting felt genuine and her energy made me feel at home. She asked me was I looking for anything special and I told her I was looking for a special gift for my fiance. Rhonda immediately went to work to fulfill my quest. Rhonda was very patient and not pushy or hurried in the least. If I could change one thing........it would be, me being able to buy three of the items that I really adored instead of the one. I knew this store would be more expensive than, say a JC Penny (where I have a credit line) but I really wanted the experience that I ultimately did experience, which made the purchase even more special. To be able to contribute directly Rhonda and to Mr Orloph (the owner) as well, who also made me feel welcome and insisted that I called him Jim was meaningful. It was refreshing beyond words to find that there are still businesses out there that actually believe in CUSTOMER SERVICE and SATISFACTION! I honestly feel like I would have received the same service had they known I didnt have a dollar to spend. In conclusion, I had a second to none experience and would highly recommend this fine establishment. My lady LOVES the gift and the thought behind it, so its a double win! I will definitely return soon to experience excellence once again!Long review but I felt like they deserve it, with these tough times and as a business owner myself, we should support local small businesses as much as possible because the composition of all these businesses is who we are!RegardsBilly WilsonOwner of :Sunergy Electric Services

Friendly and helpful lady I spoke with didnt have what I needed that day but will definitely do business with them in the future

Ronda was amazing, super helpful and very patient with me in my selection for an engagement ring. She was very proactive and made sure to have sample rings ready for me to view and called in advance to follow up to make sure I would find the perfect ring. James was also great and shared his expertise, to help me know exactly what I was getting, very honest man.

The experience has been amazing! Kasie makes herself available to fit your schedule and got me exactly the ring I was looking for.

Today, I returned to my trusted jeweler to find a special keepsake for my granddaughter’s very special 16th birthday. As I knew I would, I found a lovely silver cross pendent, just perfect for the occasion. The jeweler who attended my search was very friendly and knowledgeable of the pieces throughout the display cabinets.I will proudly hand the lovely gift-wrapped special keepsake to Shiloh of my heart tomorrow, and tell her we will visit again, confident of the quality and excellent service at this special store.BTW, I entrusted my very special wedding ring, gifted to my grandmother Lucha by grandpa Carlos sometime in the early-mid 1900’s. As I recall, the lovely stones were tightened and cleaned. I couldn’t be happier with the friendly snd expert staff.

I went in to get a watch battery & wedding ring cleaned. I also went in to shop for my birthday for my husband. Ronda helped me choose 3 items that my husband can choose from. Beautiful selection, wonderful & friendly service

Was gifted my grandmothers ring by my mother. To ask my girlfriend to marry me. She said yes then we needed to resize it. The ring came out perfect. Thank you to your courteous and helpful staff.

The associate i used was very knowledgeable and helpfull.

Everyone was very friendly offering refreshments while browsing the inventory. Beautiful store with pieces such as Gucci that one would have to travel to get which for me was very convenient.

They helped fix my girlfriend’s bracelet without any hassle like other no jewelry store could, I’m very happy with the kindness and quick service the offer

The customer service was top notch. We purchased my fiances band here and they introduced me to Lashbrook so i could get my wedding band custom created. After i coordinated the design, they handled the ordering for me. They thoroughly went through their warranties and guarantees and were 100% transparent. Moreover, it was a pressure free experience and the staff have a true desire to ensure you get exactly what you are looking for. I highly recommend this business!

Linda is fantastic! Always a good experience working with her. Great customer service, extremely professional and knowledgeable! I go to Orloff for any repairs and am always impressed. Will continue to go back in the future

Very respectfully and helpful service from Mrs. Perez

Orloff has always been there for my family needs and my parents before me. Always a pleasure to do business with. James Orloff kept his fathers spirit in the store. This should always be your first choice in jewelers. Staff is first class.

Very good customer service....personnel very friendly. Good service 👍. Thank-you

I worked with Rhonda Smith on this visit. She was awesome and took her time with me. Thank you Rhonda. Also I want to thank Orloff for the awesome gift of $100 off my next visit of $350:or more for my birthday. I new i was going to buy morning jewelry so that was a very nice surprise. Thank you

Melodie is a rockstar and a true professional in every sense of the word. She made our experience fantastic. I highly recommend Orloff!

Great service! Walked right in, was greeted and they were very helpful

Orloff’s is a beautiful gem in Fig Garden. The staff are wonderful and helpful!

My experience at Orloff Jewelers was absolutely amazing! The staff is warm, friendly, and very professional. The quality of their work is exceptional. I felt very comfortable trusting Orloff Jewelers to work on my family heirloom piece of jewelry. I highly recommend this family owned, well established store for all your jewelry needs.

Orloffs ambience is very friendly and welcoming.Their jewelry and designs are exquisite and their personnel and little resident dogs add an even more welcoming touch.I love shopping at Orloffs⚘

Very professional, and courteous,. What more do you need? Great business.

Michael was absolutely fabulous I so much enjoyed the conversation his kindness and his thoroughness Michael was very warm and compassionate regarding my jewelry needs I walked in ignorant to my jewelry needs and walked out very well informed due to Michael’s magnificent knowledge of jewelry I look forward to our next meeting once my pearls have been fixed thank you Michael for allowing me to have a great 👍 experience By the way Michael you are a very sharp dresser paying very good attention to details awesome

Made my experience so easy and quick!

Such a great experience. Bought several items here and it is always a good vibe. Melodie is exceptionally helpful.

Took my watch in to get repaired and they were very pleasant. Love the customer service.