Great at counter experience at check out and flexibility with payment at return.

It was a simple process to rent, affordable, and I even got an upgrade. The agent was super helpful and sweet.

Imposible to speak with someone at the desk ... no option to make an extension on car rental on line like the phone option says to do ... car smelled really bad! Horrible customer service when called to complain about extra charges .Very bad rental place will never rent from them don’t recommend renting from them again!

They told me if I bring it by 10 pm I wasnt gonna get charge an extra day but now they change their mind. Also the price went up too much you should specify all fees in the website so we are aware. I wont be booking with this company again. Other than that the car was clean when I picked up and reliable. Just your costumer service and hidden fees suck!

Very affordable prices very nice vehicle and costumer service were very respectful and nice all around awesome services.

Price was alot more than expected! Customer service not very good. Reminded me why I left California. Rental car smelled like a wet dog.

The car was very dirty. Both inside and outside. Smelled bad inside the car. The seats were stained, had cigarette burn marks on seat, windows were dirty, lots of scratches and dents on the car and there was a live cockroach in center counsel. Customer service was horrible. I prepaid for the vehicle online. When I got there, I was told there were no more vehicles. There was 1 guy working the service desk, he could not answer as to why there were no cars available or where the vehicles were. He left his area, and left us waiting in line and stated that he would be back in 30min because he had to go see where the cars were. 20min later he came back and stated that he only had 6 vehicles left and took the people who reserved first. I was lucky enough to get a car. This was 30min after the time i originally scheduled the pickup. The rep kept telling me, never to prepay online. Because Payless will take your money and not have cars ready. And to make sure i brought the vehicle back on time or Payless will charge me even if im few minutes late. When I got outside, I took pictures and video of the vehicle prior to leaving the premises. Upon returning the vehicle, I noticed my receipt showed $450 was the amount charged. Had lady at service desk explain my charges. End result was they had my vehicle under 2 different contracts and she stated that she will have management fix it in the morning.

Great cars for the price.

Really good service and really nice people at the front desk they make it so easy for anyone

It was very easy. Calling reserver to car. Took no time. Went and picked it up. Its about 10 minutes very easy.

Ripped off by Payless Car Rentals for $100.75. I was aware of the toll booth outside of the PBurg airport. I generally dont have change when traveling and wanted to be set when encountering the unmanned toll booth. FYI..its .75 cents. We asked the people in Payless about the booth and what we needed. The Payless manager told us not worry about it; the car is covered. 20 days later I get a bill for $100.75. 25.75 to the state and $75 to Payless as a handling fee. You get what you pay for... very shifty and very, very difficult to find someone to talk to about this! After a significant number of calls, being on hold .. the principal of the situation is no longer worth it.

I like your affordable rates.

Cheap car rentals but they do not accept debit cards for payment

Been there twice in the last month. Nothing but good things to say about Payless! Juan was awesome both time we rented a car! A+ SERVICE!!!!

Excellent service

Caution! Dangerously! The company of crooks and thieves !!!!!!!! I am writing the truth! My comment is deleted! Booked a car for $ 217. I do not speak English. They said that the car has no insurance. What you need to buy. 23 $ / day. I paid well $ 230, I thought it was necessary. Then they wrote off another $ 81. I called to find out why, said the deposit. Upon returning the car will be returned. Good. When I returned the car, they printed an invoice of $ 509. When I took the car I paid in cash. And when the manager took the car, he promised that I would not pay anything else except $ 460. As a result, these creatures, instead of $ 217, wrote off $ 1100 from me for 9 days for a volkswagen beetle. Three weeks have passed. All my calls and calls are closed and ignored. Employees deliberately breed people with no money! Company of crooks and thieves! Hide behind a franchise