This place has the WORST customer service- and that’s a feat for being in Fresno. I rent once every couple of months for work and leisure (when I don’t want to add miles to my own car). But every time I come here, something is always wrong. Reading the other reviews, it’s apparent that there are always customer service issues and this is because the people at the desk OBVIOUSLY have no prior work experience. I appreciate Leo helping them out, but can you give them proper training- like on the rules?! Those girls can never offer a pepper answer or suggestion and I’m usually dealing with these people raising their eyebrows at me when I ask questions, shrugging their shoulders, and literally telling me there’s nothing they can do. They even had the nerve to say she couldn’t look up my history because “once it’s closed out, it’s closed out”. So you’re telling me that your franchise isn’t capable of seeing if someone has been there before. At this point, I asked her to then just cancel my reservation. She’s looking down and not acknowledging my request and when I ask again, she looks up and and with an attitude says, it’s done. Here’s a FREE customer service tip: If you’re not making eye contact with me or speaking to me directly, I don’t know what’s going behind the counter. This place is used to making their own rules and doing what they want. I am calling corporate to inform them as well.

I was quoted by Sasha one price, then was charged an extra $100 without notice. Apparently it is an extra deposit for using a credit/ debit card however they do not have this posted or communicate this to their customers. When brought to their attention, was told, I was training & doing my job at the same time.When I spoke with Leo (the owner) was rudely told to bring the car back to get the extra $100, while out of town. I asked Leo how am I suppose to get back he replies Not sure. Leo was extremely happy to tell me hes the owner and no one else can make this right.Unprofessional, insensitive to customers, condescending and altogether disgusting at doing business.This was my second time renting here and this rule wasnt applied the first time, nor is it stated on my reciept.I will tell EVERYONE about my experience and recommend they rent from anywhere else but here.

Ok customer service. I say this because I dropped off a car once. No joke had a tiny bit of pet hair. They tried to charge me 150 to remove. I have a damn chihuahua. Ive rented from this location twice both times got a free upgrade. But overall I would recommend 👌

Lots of stuff not on the internet beware of all the hidden fees.. you only get one chance to run the card according to the little old man

Zero stars for bad mask wearing and social distancing protocols. Three stars for customer service. Four stars for reliability. One star for car cleanliness. The owner is nice guy but his employees need to work on their customer service skills.I have tried to contact avis with the email provided below but it was bounced back.

Extremely poor customer services, people in there dont know what heck theyre doing...bunches of idiot. i will never ever go back to this rental.

Horrible customer service will never go back to Avis again

Had booked CX4, got Toyota 4x4 4Runner, I think they did not have any other SUV at that moment. Car was good, did not face any problems with the car.

I have had pretty good luck with Avis over the years but when you drive for 2 1/2 hours nonstop to get to their downtown Fresno location and they tell you they do not have a public restroom for paying customers it makes you a little upset. I am there waiting for the old man to get the paper work done and then the printer messes up and I swear it reminded me of a Tim Conway comedy routine going on while I am about to burst from my bladder being so full. He apologized for it taking so long but that did not help my bladder one bit. I finally got my rental vehicle and left so I could take care of my business and went to the gas station across the street and they did not have a public restroom either. Next time I think I will just go to a different location like Merced where I know they allow their customers to use their restroom. It is a shame...

Good service, but ultimately unable to rent a car from them due to their card reader not reading my card which is only 4 to 5 months old. Outdated machines with no manual entry chip or tap options which almost everywhere else has. Lost them money

Use the online system it’s easier and more helpful then the location. They won’t tell you if anything available they just give you whatever at and let you figure it out when your there

Frustrating how different locations accept (or refuse) debit cards as payment. No prior notification of this when I made my reservation. Inefficient and disorganized. Staff at downtown location were helpful, I did eventually get a rental (much higher$ than my reservation) but they were overworked and overwhelmed. Took over an hour to merely drop off.

Thank God they allow debit cards at this location!

Hopefully I won’t need their services anymore. They demanded a full tank return when I didn’t get the car w a full tank I got it w 3/4. Then when I returned the car was short from $3 full but still even more gas than what I got it and they still made me leave the place to go fill it up and it was so close to being full it was almost touching the full line. $3 away. Ridiculous. I would understand if I got it w a full tank but it was not full. I thought I had discovered a great place to rent cars but I rather not deal w them.

Quick service; clean cars, decent prices and easy access. A good deal.

Called me right as I landed letting me know the car I ordered wouldn’t be available until the exact time that I had my reservation for. They had a different car available and gave me that with a $15 discount. Very friendly people. Usually getting ahold of an Avis location is an impossible feat, but these guys were great.

Its a busy place, especially in the morning. But I love the convenience of its location and the professionalism of the staff. They do a great job!

The employees here were friendly, patient, and efficient. I liked the service and the car I received. I would definitely use them again and recommend them to anyone.

The worst car rental experience ever. They didnt have the car rental on time. They then demanded we put a deposit on a credit card and that it matched the driver, so we switched drivers around, charged a fee for that. Then we go to return the car, they accused me of smoking cigarettes in the car and I dont even smoke. I refused to pay $250. I told them that I could pay the fees of the rental on a debit card (as my credit card didnt have sufficient funds, only used for deposit as they demanded), but they still proceeded to charge my credit card card and with the $250 fee even though I am not a smoker nor did I even have anyone in the car that is a smoker. The manager, Phillip, was rude and unwilling to help in any way. After he told me that he will not help me or continue to talk to me, I asked for his supervisors number, he refused. So I called the customer service number. The gentleman I spoke with was nice, but unable to connect me to a supervisor, just documented the situation. And thats it. So not only did I have end up having to pay the bank overdraft fees for them charging the wrong card, my account is in negative, but there is an unwarranted $250 fee that I dont deserve. I have rented from so many rental car companies, and never have I had such a bad experience. I will never be going with this company again, nor will I suggest it to the many people I know in this town.

Employees are friendly and very professional, especially Juan and Lisa they all Good.

The BEST PLACE TO RENT A VEHICLE. Best Customer service...

For the price you pay and service you get it’s very lovely.. will come back to book again

Small facility but a quick and easy experience all around. Staff was caring and interested in what was best for the customer.

They have the worst customer service skills here. When i tried to return my rental the location was closed. I went back the next day to return the car and the old man owner was rude, called me a liar and stated that his location wasnt closed. While on the phone with corporate filing a complaint due to his behavior he proceeded to laugh at me. I will never be coming back to this location and i would advise everyone else from coming here as well. To this man all customers are just money and he thinks he can treat you as such.

Great service, wonderful staff. Always on hand to take care of problems.

Great service and run by the owner so you never have to second guess what your terms are.

They cancelled my reservations a night before. Be careful! Poor managements in inventory and service!

Representatives rush you and do not pay close attention to what they are doing. Made many mistakes.

Outstanding service! Car was ready when expected and counter service treated me with respect!!

Worst service ever!!! Do not rent from the Avis/Budget in fresno. They call me the night before to tell me they dont have my SUV and they wont help me and hang up on me knowing they are closed and I cant call them back. Horrible horrible horrible service.

Great staff and service

Good price.

Friendly and respect to all customers

If I could put less 5 stars on it, I would give it ... terrible service ... they give me the car without keys and I had to return ... they charged me for my reservation .and they put the time they wanted with 1 more day .for not speaking English myself .they do the What do you want? Be very careful

Simple process. It is a bit difficult to coincide with the schedules especially on weekends

There is a place to rent cars ....