Oil change for my M4. Got me in and out quickly. Mike was quick, informative, and professional. Quoted 90 minutes, but had me on the road in an hour, and that included a complimentary wash and vacuum. Comfortable waiting area, though I was surprised that they didnt open their WiFi network to customers. No bother, I was able to tether to my phone and work anyway. My one gripe is that my oil service was supposed to include a multi-point inspection, including brakes. I didnt see any sort of printout of this inspection on leaving and this morning, on my way to the office, my brake system light came on telling me it was time to change my pads. Odd timing, but certainly a good indication that the inspection was not completed as advertised. I will be back for sure, but the only reason I ever take my car to the dealer is so that I get access to proactive information. That did not happen in this case.

Came here with routineMaintenance. The guys here are top notch. From the moment you drive in they greet you politely and professionally. Was helped by Mike who was superb. He explained everything in great detail on what the car needed and what his recommendations were. Did not try and sell me a ton of expensive things but really just recommended what the vehicle needed and helped me prioritize. No pressure just a genuine, nice guy and fun to talk to.The loaner cars were also super clean and staff friendly as well. I would highly recommend them.

I took our car to the BMW dealership to handle two factory recall issues. While there, they identified a couple of additional things that were still covered on an extended warranty, which didnt require any payment on my part. Because they needed to keep my car over the weekend, they provided both Uber and a courtesy vehicle, with no cost to me.Its nice to find ONE person in a business establishment who is pleasant to work with. But in the course of my activity there, I interacted with at least six people. ALL OF THEM were polite, kind, generous, thoughtful, helpful (Im running out of adjectives), which made the entire experience really pleasant. I would recommend them without reservation.

Oil sensor and low beam light came out. I also had low front right tire.To fix light took time because new light has to be delivered.I had nice loner car for the time my car was at service center.Everything was done efficient and great!I truly enjoy to be customer at BMW service center in Escondido!I do have a request for BMW. I want to trade my current car to new BMW M2 2022 in the neatest future. I hope I will get help with that!

Great service team! Any services or repairs my car has needed they’ve taken good care of for 3+ years.

Derek the service manager is awesome. I’ve taken both of my BMW’s to Brecht Collision. Derek and his crew always take care of me. Always satisfied with the work they do. They take pride in making sure customer is happy. I recommend this body shop to all my friends and family. Perfection is an understatement. Thanks Derek and the whole crew at Brecht Collision in Escondido. I highly recommend this shop. If you want quality work done on your Bmw, stop by and ask for Derek the manger at the Body shop.

Every one we talked to was nice enough, and they have really nice cars on display. Out of nice things to say. They had trouble calling us about the car. They took our number, but called my wifes ex husband instead. Twice. (When asked why we were not called first, our question wasnt even acknowledged.) After a very awkward call with the ex we were informed the car was ready for pick up. We get in the loaner and sit in traffic for an hour to get the car back. The third call they tried was to the number we provided! (Only because the ex asked them to stop bothering him, not because they were trying to be decent at communication) Turns out they wanted to tell us they couldnt or didnt do the job and want us to turn around and do the drive again tomorrow when they might get to it then. Even with all the work covered under warranty I would suggest going to any other service center. Communication was terrible, no respect for our time, and the car still has the check engine light.

Staff are very professional. Facility is clean and organized. I always get a compliment loaner car every time I come for a service and they wash my car too. I’m happy with their service and recommend to everyone.

Brought vehicle in for low oil pressure warning light. Provided with a loaner vehicle and had my car back within 3 days. Service advisor Mike D. is a stand-up guy and he completely took care of me. Honest, up-front and completely trustworthy.

Staff is very friendly and personable. Hector is very engaging and knowledgable.

As always, a great service experience. The service writer, Michael, was professional and courteous. The service was done as promised, and the vehicle was ready sooner than I expected. They provided a great loaner car, and went out of their way to ensure I was happy with my experience. They will be my go-to for BMW service.

Went for 1200mile break-in service for my M car. Smooth and painless experience.

Dealership has nice folks who are courteous and professional. However their service charges for small items like oil change etc became 2x. We had to turn away and find alternative service centers. Maybe if they become competitive we can return back.

It was a recall Servic. It was a good service and the customer service was good. Thanks for BMW service department

Everyone is super friendly. Does a great job.

My first experience using this dealership for my newly acquired 540. And they were wonderful to work with in every way!The facility was super clean and organized.Harris, the service writer, was professional and polite.The service requested was completed on time and they contacted me, letting me know it was ready.They had cleaned the car and it looked great!A+ overall experience!

As a woman going into auto place you always have the worry about unnecessary charges. And yes there was a little confusion on what was asked and what was done. My husband just picked car up and wanted to understand the charged, was not asking for anything free. I will give BMW of Escondido 5 STAR because of James service manager. A plus customer service he listened researched and did not charge us at all. I may change my service adviser but will def be back to this dealership. Have been to another local service Bmw kearny Mesa, hands down Escondido the best, farther drive but it’s where I would go.

Mike Duplessis has been my advisor for good 10 years now and he always made sure that my car is in perfect conditions! Great job and thank you!

The service appointment was awesome as usual. Mike D got me in right away and my car was ready for pick-up before the time promised and the car was cleaner than when I left it with them :)

Excellent and considerate professionals, Michael is fantastic at his job and takes good care of his customers.

While driving my new BMW near Escondido my tire picked up a screw and the warning system advised pulling over. I was able to run the tire to this business arriving at 5 pm on a Friday. Hector A. at the service center couldn’t have been nicer especially considering the time and day. I was assured the tire would be ordered and he directed me to order a loaner car while he did his paperwork. So smooth and painless as I had anticipated a ruined weekend. My Total Care insurance took care of all expenses and Hector communicated to let me know about progress and completion. I would highly recommend dealing with BMW of Escondido based on my recent experience.

The same mechanic has serviced my car there for more than 10 years. He has kept it running flawlessly. I feel confident in problems being accurately diagnosed and fixed. Everyone is friendly. It’s been a pleasure to have BMW of Escodido service my car.

Harris and Hector were super accommodating, easy to work with and up front. Very easy process with setting the appointment and when you show up they are ready for you, no bs like other dealers. Thank you again.

I am very impressed by the outstanding customer service I receive from the Service Team at BMW of Escondido. I actually live closer to 3 other local BMW Service Centers and drive the extra mile to Escondido because of the great service they provide.Going on my 4th BMW and wouldnt even consider going anywhere else. From the time I am greeted my the 1st person when arriving as well as all the various service center team members I meet during the various services Im there for, I am treated very respectfully and everyone is super courteous and professional.Have taken my vehicles the BMW Service in Escondido for more than 12 years and have always received exceptional service with my vehicles being completed in the time promised, never late.

Everyone at the Brecht BMW Collision center was fantastic. My car was ready early & looks as good as the day I bought it.Outstanding job!Thank you, Derek, Hunter & your fantastic team!

Always a pleasure bringing my car in for service. Was told it would take 90 min but actually only took 60. Great job! Hector was my service agent.

Michael Duplesis at BMW always takes good care of me. Love the service here so much. They are very honest and reliable also the convenience of the loaner Car amazing!

I bought a vehicle from BMW of Escondido in 2020. At the time of purchase, I paid for the Cilajet paint sealant or “Ceramic Coating.” The dealership completely skipped the paint preparation stage and applied the product, or so I was told. The process took about 45 minutes. The vehicle was left with swirl marks and water spots all over. Several months later, I scheduled an appointment to have the car prepped correctly and the product reapplied under warranty. I was told they would take extra care of it and remove all swirl marks. The staff was friendly throughout my visit, but the car still looks the same. It looks like they just washed it and halfway waxed it. Swirl marks were still all over the vehicle, and even water smear marks. They also applied the product inside the vehicle, and now my new car smells like chemicals instead of premium leather. Overall, BMW Escondido provided a great buying experience, but they are not professional detailers, and should not be pushing “Ceramic Coating” onto customers. Know better and don’t let a dealership wash or detail your cash, they will ruin the paint. Definitely skip the extra options they offer, regardless of how much they pressure you into it. A good experience turned bad by BMW Escondido because they wanted to make an extra $1200.

Hector has always been great service provider! He makes the process less painful when paying for repairs. Always so helpful, friendly and welcoming!

I should pick up my car on last Friday. But the car was ready without anyone’s notice. I left a message on Friday, Saturday and the following Monday. I kept checking my car status. Finally, The service advisor got the phone and told me that it was too busy to call me up on Friday. The car was ready on last Friday.I had a loaner car. There was a 100 mile limitation on the loaner car which gave me a hard time to cancel an important meeting in Los Angels. And there was no oneAnswered my phone at service department on Saturday too. I felt very upset on this service.

We have had our cars serviced by BMW escondido for over 20 years and a lot of that has to do with Michael and Harris. Both service advisors are professional and have great communication skills. They are top notch!!

Excellent service from start to finish. Professional and courteous Valet representative, Service Manager, and financial staff.

Service advisor was pleasant and informative. I was able to get an appointment on short notice for a battery replacement. The vehicle was washed and clean when I picked it up and ready 2 hours early. BMW Escondido has a great service department.

Could not have been better. Efficient, friendly and knowledgeable.

Ive been here a few times for service and its always a good experience. Michael was my service advisor and hes great! He explains things plainly, answers questions and called me with updates. Ill keep bring my car back here as long as I have it.

Didnt even tell me anything good even though I told them the that water pump keeps running when the car was off they did a simple diagnose on the car for 200$ them call me saying they wanted do an another diagnose for 200$ more so was gonna be more them 400$ just on diagnose is better to just take it to a good mechanic

Came in for 3 recalls on my BMW M3. They scratched my steering wheel being careless and didnt even notify me I had to point it out and have the service manager compare it with pictures they take when you drop your vehicle off. Sure enough it was not there. I got no apology, nothing other than it will take 3 days to get the part. Also when servicing the faulty battery cable there were miscellaneous loose bolts in the battery box! Needless to say I was surprised at the sub par attention to details. The service managers were helpful but again, the actual service was not up to expectation for a BMW dealership

Awesome service great people and very affordable prices! Derrick was my point man and I can’t stress the fact that him and the whole team came through with excellent service and great advice!

Stopped in for a quick adjustment with my new vehicle and worked with Ana. What a great person to work with! Everyone at the service department was friendly and professional. Great experience all around.

Excellent service. Best bmw dealer in San Diego. Wonderful well thought out space

Always a pleasure to have Michael Duplessis to care for my BMW. Highly attentive and pays attention to the details required to keep me on the road. But best of all, very friendly! Also, I was able to meet Harris Fecher, another awesome guy! And a wonderful kudos to loaner car team member Cheyanne (I probably ruined her name), so wonderful to be always greeted with a smile and sunny personality!

My BMW was originally going in for Break fluid flush and the technician stated 3 tired were bald. I ended up replacing them as well. Michael was my service advisor. He was professional and applied my email discount towards my Break fluid replacement. I would definitely go back and recommend.

The Service Manager has developed a truly excellent service department. Everything from the appointment process to final pickup is hassle free.Our Service Advisor (Hector Analista) provides personalized service and gives feedback as the repairs progress.Great companyGreat departmentGreat team

Parts department, honest pricing and professional

My service representative, Hector is always very thorough and responsive. He always takes good care of me. While I do think BMW’s repair prices are high, I can count on Hector to not try and “sell” me or pressure me on things. Not a huge fan of the 199.00 diagnostic fee... This makes it impossible to get other estimates. I encourage my clients in my business to get other quotes so that I can be fair in pricing.

I was pleased to discover that my Z4 recall issue would be handled by Michael Dupless. He is a long-trusted service manager and great communicator and always helps remove the stress of service calls.-Bob

This was the first time my car needed any bodywork so I was concerned about what shop to use. I checked with a few recommended shops and still had reservations. Then I checked reviews for BMW certified shops and Brecht had flying colors! I took my car there and was immediatly put to ease. Derek & his team took care of everything in a efficient & professional manner. My car came back looking brand new & I could not be happier. I highly recommend Brecht if you need any bodywork for your car!

I felt like I was treated like a second class citizen. Harris kept saying I should wait for my car bc loaners were in high demand. He asked me when I will get it back to them and that it needs to be by 9 am! I explained I would do my best but I shoupd add I’ve been coming to this service center for the past 4 years for my BMW and that the issue they were fixing for the 3rd time was the back brake light bar that has fallen out due to being defective 3 seperate times and I was charged the first two times! Be kind and value your customers is the bottom line.

Had a great experience leasing a new BMW from BMW of Escondido. Special shout out to Vanessa who was super professional, courteous and took her time with us explaining everything and showing us around. We will be back

These guys are amazing!So many dealers are dodgy with their service on leases. Not BMW

I was hit by debris on the freeway and brought my car in to be repaired. It wasnt a huge dent but the sensors were going off so I wanted to make sure it was taken care of. Brought it in, they ran a bunch odd tests, ordered the parts, and I just got it back as good as new. Thank you for a great job!

They work was efficient and my service provider was nice, knowledgeable, and understanding.

Staff was extremely helpful with my purchase of my vehicle. Extremely informative and friendly.

When I came in I was told that the required services would come in around $970. Before I left it came down to around $800. Later BMW left a message saying that they were able to take it down from $800 to $680. When I checked the invoice I noticed that they charged the same amount of labor to change the oil as to change the cabin filter as to change the air filter. I’ve changed all of these items and I know that the air filter replacement is a 10 minute job. Oil change is the longest. Not satisfied with the cost of getting the work done. Free car wash left the wheels dirty.

Brecht Auto Body Shop & Collision Repair Center (Brecht Appearance Center) is the BEST in San Diego! I would never bring any of my Beemers anywhere else! Their professional body repair mechanics brought my 2013 BMW 335i M-sport and 2016 BMW 328i SULEV sedans to SAME AS NEW condition after a slight fender bender. Their manager Dereck Knutson, staff member Hunter, and auto mechanic Alex are awesome customer-oriented professionals. The quality of work they do is top notch! Don’t bring your ultimate driving machine to any collision repair center; bring it to Brecht in Escondido. Drive safe out there…

My 2014 328I made a strange noise during acceleration and when going over rough roads. My customer service representative (Hunter) listened intently and immediately got a technician (Ralf) to go for a ride around the block to diagnose the problem. Within 2 minutes of driving Ralf around the block, he identified the probable cause. The team provided me with a loaner vehicle free if charge & had my vehicle ready for pick up in 24 hours.

I bought a car there and they told me one price out the door, and when I sign the paperwork was1500 $ more and I was no, this is not the price, and I ask for the paperwork that shows the price and magically disappeared, so they couldn’t find a paper that they just quoted, so I had to pay for extra security camera that they could just take it off, so after 4 months I had a damage with my car and was the cooling, so I went back and they said they will fix it and they just put a ring in there that supposed to stop the lik and it didn’t, it just make it worse, I had to pay extra 2000$ to fix it , and when I called them they said we didn’t force you to buy the car.So , bad experience, the guy who sold me the car is not even working there anymore and that was 4 months ago...

It was the most wonderful experience. All the way up until the very end... I took my BMW in for some recalls. Even though my car is older, it is in very good condition. Minus the barley noticable dent in the back door from my toddler. Upon picking my car up from the service center, I noticed my hood emblem was missing. I am most certain it was there when I arrived because I take great pride and care in my car. When I brought the missing emblem to the attention of the service writer the response I got in lieu of and apology was Well its not technically missing. Its just delaminated. The heat or something must have loosened it. WHAT...!?! Needless to say I was extremely dissatisfied with this response. To be quite honest, I was in such shock I calmly got back in my vehicle and drove away. This is not the kind of response or service I had expected from a BMW dealership. What if I had returned the courtesy car without its emblem? Im very bummed about it and I will not be returning. Maybe try another service center. Wouldnt want something to fall off of your car too.

Hector was very thorough explaining everything. Service was awesome!

Brought my car in for collision repair and was very happy with the professional work that was done. The car looked like nothing happened. Thank you Brenden for working with my insurance agent and getting the work done in a timely manner.

Harris was a pleasure to work with, he was knowledgeable and kind. Harris gave me the best options based on my situation.

The best customer service I’ve had in years. It was like I went back in time and was at an old fashioned Mom and Pop repair shop where they valued your business. Calls were returned promptly and with a high degree of professionalism. I’ll be back!!!!

Michael Duplessis thank you for your wonderful service! They’re Very professional! They always keep me up-to-date on everything! I’ve never been disappointed!

Car was 900 miles over warranty and the repair would have been $1100! Rep contacted BMW and repair was covered (seems to be a common error, after researching). Car was ready and clean as promised.

Harris was wonderful. Clear communication and timely

Always great , reliable service and I always ask for Michael Duplesses. Sorry if I spelled the name wrong.Michael is always exceptional!

Everything was great. No issues. Pleasant experience

Used Brecht auto body shop and collision repair center. Excellent quality and a perfect paint job. Overall had a great experience.

I just moved from North Carolina and have obviously been spoiled by the personal service I got. When I dropped off my car on Friday, no one told they were closed on Saturday. When I called on Monday to find out what was going on, I waited 2 hours until I had to call back again. When I picked up the car, no one talked to me.. just handed me my receipt and checked me out. Not impressed.

Excellent service, very nice people. Work done on time

My vehicle was brought in because a neighbor backed into my car while it was parked. I received excellent service. My car looked brand new when I got it back. I highly recommend them.

Very professional and attentive service. Brought the car for warranty Cilojet that I believe was sublet.

Everyone at BMW Escondido was very kind and extremely helpful.

I had them diagnose a check engine light and was quoted a fixed price for the diagnosis. After declining the service they recommended as the result of diagnosis, they tried to charge me more, saying they had to add DEF and fuel to do the diagnosis. I had not approved this and declined to pay the extra amount. The dealer backed off, but the whole experience was not great.

Mike was a great help and super kind!

They couldn’t align my wheels because they only use equipment for bmw wheels only, they couldn’t do a courtesy wash after the 800 Bill. They left the seat cover and other trash in my passager seat, they have no WiFi for the customers and the cellular in that area is non existent. Couldn’t download my proof of insurance so I couldn’t get a loaner. They were nice and offered an Uber, I told Noah the sales rep I can just walk home it’s only 10 min, he said I can get a shuttle. I Wait several minutes to get a text the shuttle will be there in 10 min. Gave up and just walked home. Asked them to replace a missing screw where the boost controller is, my fault it was missing. 10 min job max, they wanted to charge me an 1hr and a half labor. The service rep was at lunch so I ended up mentioning it to Noah and Noah responded ( The service tech has to get paid too) being very snarky. I said it’s a 10 min job max, he shot back ( Sir I don’t want to argue with you)... Seriously why do you allow people to work in an upper end car dealership with an attitude like that. He knew I was having a bad experience and just fueled the fire... Apart of the experience when you buy a bmw is the service. Audi service was amazing, BMW not so much...Never again will I take it to the dealership. Better to support the small mom and pop shops.Update: A week hasnt even gone by and I get a drivetrain malfunction warning. Car started running rough and went into limp mode. Luckily BMW Vista was close by and was able to limp her in the service center. I come to find out that I was correct when I asked the service consultant at Escondido if I should get my plugs changed, he said my records said no, that I would be fine for another 10k miles. Vista BMW recommended that the plugs should be replaced at 60k. The car is only a few hundred miles till I hit 60k, why Escondido didnt recommend Im not sure. I also come to find out that both my rear axle seals were leaking and recommended that I have them rebooted. I agreed and had them do the repair. They also recommended that I get my car aligned, surprised because Escondido was not able to to do the alignment on my car. Remember that missing bolt that was missing from the boost controller that Escondido wanted to charge an hour and a half for labor for max a 10 min job, Vista BMW just did it free of charge. At this point Im doing back flips. The courteous Service that Ramon Ventura gave me and the very detailed paperwork with pics of all the issues before and after the repair is nothing Ive seen before from any repair shop. One last surprise, they washed my car for me, they didnt leave the seat protecters and trash in the passenger seat. Ramon was professional, informative and knowledgeable about all the questions I had. This dealership was a complete different experience and renewed my hope in dealerships. Guess where we are going when we get my fiancé her BMW. Escondido, you missed out on additional repair costs and also selling another vehicle. You lost my trust Escondido of BMW, thank you again Ramon and BMW of Vista...

Very professional and great customer service.

Third time visiting the service centerAfter $1100+ charge same issuesIt seems like nothing was done to my car

BMW Escondido had a promotion for an oil change. $120 for a 6 cylinder car. I never once had a good experience at BMW San Diego, and it was so refreshing to be surrounded by friendly and efficient staff. They even provide a military discount for active duty. Hector was my service advisor and he was very friendly and professional. Thank you!

Best plave for the wifes car

Michael and his team are top notch. Very good service experience.

I had significant body work done following a one car collision with a bollard. The damage was extensive and the collision center did an excellent job on the repair, working with the insurance company and keeping me informed during the process.

It cost $800 to change the oil and some filters and a vehicle check. The vehicle check was $200 and I didn’t get a report of what they checked. They called and said the car was ready and I showed up 45 min later. They couldn’t find the keys and then still had to put the car through the wash. I was given a dripping wet vehicle that I had to buff out when I got home. Not a fan...

The job was done quickly but the car wash at the end was not good. They didn’t touch the wheels or the body right behind the tires. The cost of an oil change and brake fluid replacement was ridiculously expensive. I won’t be going back for any routine services.

Everyone was courteous and professional.

Super friendly staff and completed all the repairs very quickly

Micheal and his team did a wonderful job on my car. Their communication was great and very professional. The work was done a very timely manner. I give them high marks on everything.

There is no other place I’d take my car for service. They are professional, timely, orderly and review everything with you.

Michael went above and beyond! Super helpful staff, prompt and professional.

Very good and fast service .. thank you hector

Excellent service!! It was fast, reliable and priced accordingly. I am and will be a customer for all my BMW needs. Harris did a great job of communicating repair times and costs associated with the repair.

They were friendly and truly did everything they could to help and make car buying enjoyable as it should be.

Did requested service satisfactorily, and on a very timely manner. Totally satisfied!

Mike D. Is who we dealt with for a rare and confusing issue my son was having which required a few visits (darned car would not replicate the problem onsite). Mike was extremely patient, calm, reassuring and would not give up on the issue until it was identified and addressed. I would highly recommend Mike D. and BMW Escondido!

Very professional and great communication.Thanks

I like their service and l recommend them to make the Schedule maintenance.Thank you for your service.Dr. Ammar Ali

I have confidence in the mechanics Tim Keenan serviced my bike today. Always a superb job. John B in parts always knowledgeable to keep me safe on the road. Thanks from Hatch Aquatics

Great service, speedy completion.

Hector did a wonderful job handling a warranty service item. He communicates well and his follows up is solid.

The service department has always been helpful and they provide us with information we need to make decisions around the maintenance of our X5. I don’t ever feel pressured or manipulated by our service writer.