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My Guy Heating & Air
934 S Andreasen Dr Suite H, Escondido, CA 92029, United States
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El
Review №1

If you are looking for an affordable, honest, and amazing HVAC company, look no further than My Guy. They were the first to come out and give us a quote on a new furnace, AC unit, and all new ducts in the attic. Victor was fast, efficient, and COVID safe. Because I like to be diligent, I proceeded to get 4 other quotes. And I kid you not, three out of the four told me something different about the way it would work. All three tried to upsell us or overcharge us on expensive systems that we didnt need. Victors quote at My Guy was the cheapest and felt like the most honest. He was there to answer all my questions for two weeks up to when they actually installed the equipment.Installation was a breeze. Victor and Andres came out to my property and finished the job in 2 days! They included a nice upgraded thermostat, replaced all of my registers at no extra cost, and even fixed a ventilating issue that was not their job to fix (thank you!). They were courteous to us all working and virtual learning from home. They were even patient and friendly to my overly affectionate and excitable dog.At the end, Victor walked us through everything. Gave us a tutorial about the thermostat and helped us understand our systems. These guys are experts and professionals. Long story short, hire them. You and your wallet will not be disappointed!

Th
Review №2

I would not recommend this business, I had a very disappointing experience with them. In late 2019 they installed a new furnace in our attic, which worked for a little while, but stopped heating sometime in Jan or February. It needed a new part, a wand like device that heated the air. By the time they a new part and installed it, several very cold weeks, the heating season was over. When it started to get cold later in the year, we cranked up the heat, it worked somewhat, but not as it should have, in retrospect. Then I got a $550 gas bill, which got my attention. I called them, they came out and said that, somehow the vent separated from the furnace. They fixed it, left, and denied they had anything to do with the screwup. They were the only people that even went into our attic during that time. I thought this was very disappointing, and called them asking to talk to the owner, still waiting their call six months later.

Je
Review №3

Fantastic company! Responsive, on-time and efficient! Jared was outstanding and delivered customer service above and beyond expectations! Highly recommend!

Li
Review №4

I had the good fortune to have Jared of My Guy Heating and Air work on my mini-split A/C unit today. After unsuccessful repair attempts by two other companies, Jared and My Guy had me up and running in under an hour. I can’t speak highly enough of Jared’s expertise, knowledge and friendliness, and that, combined with My Guy’s quick response and reasonable pricing, makes Jared and My Guy Heating and Air my new ‘go-to’ company for future A/C service and repair. Great company!

Vi
Review №5

Jared was very informative. I appreciated him educating me so I could make an informed decision.

Ka
Review №6

Victor, Andres & Chad have excellent customer service! They had to make modifications to install the mini split but made it possible and Installed it in one day! Highly recommend this crew and business! Thank you so much!

Jo
Review №7

Victor & Andres were the team who installed our HVAC system as well as total duct replacement. They were terrific in every way. Victor was the team lead and he brought years of experience and knowledge where we felt everything would be done correctly. I would recommend them.

Am
Review №8

I’m very happy with my guy heating and air. I bought a new unit from them last year after my old unit from 20 + years ago finally quit working . The team is very professional, from the front office to the techs who install and do repair. They do a great job . If there is ever any problem they are on top of it and easy to contact . I just had my 1st free tune up and Scott the tech did a great job fixing my thermostat and making sure my hvac unit is ready for the hot summer weather . I’m very happy with the new hvac I bought from them and the overall service , value and professionalism of the entire team .

Al
Review №9

I was referred to My Guy from my real estate agent Pete Casperson who I trust implicitly for good local companies for home improvement needs. He gave me Caleb’s info, the owner of My Guy and Caleb came out to give us an estimate to upgrade our AC/Furnace, replace all our duct work and re-locate our units upstairs. Caleb was great, very easy to talk to and offered me a competitive price. I was not looking for the cheapest but I was also not looking to pay a premium price for this big project. I found My Guy to come in with a fair price for top end equipment. When it came time for install our head installer Storm was punctual and great to work with. He explained the process all the way along and kept our home clean during the process which was important to us. After the work was complete, we had Storm come out to do some minor adjustments and he was again very punctual and made our needs a priority. I think that some companies have a big sense of urgency at the time of install but the service levels fall off big time if you need follow up serve. It has only been a week but I have already referred out My Guy to a neighbor and plan to refer them to anyone in need of their services.

Ma
Review №10

Jared is our service technician. Fantastic young man! He is a very competent HVAC technician. He delivers top shelf performance. Performance that includes engaging the customer, explaining his scope of service. Jared completes the task in an expediate fashion but does not rush. Lastly, he wraps up the service call with a friendly high-level narrative of the steps he executed to complete the job safely and efficiently. Thanks Jared! ...and thanks Carrie!

On
Review №11

100% recommend this for any heating or AC issues. Finally, a company who really looks after their customers. They have at least two of the best service tech in all of San Diego county. CJ and Gerrard (hopefully spelled correctly) really made sure everything was running again and kept the cost down. That really means a lot when you have an unexpected bill. Have to say the office staff was impressive as well. Was able to get my appointment sooner and that mattered when I didnt have any heat this winter. I will definitely use MY GUY Heating and Air again for any repairs. In the meantime, they will be out regularly for scheduled maintenance. Great job! You earned a life long customer. For those who are looking for a good, fair, solid company for repairs, you should give them a call first.

Ni
Review №12

If you are looking to add air conditioning to your home I highly suggest using My Guy! The entire process was painless. Chad came out and looked at what we had and was able to give us recommendations on what we needed in order to add air conditioning to our home. He was friendly, knowledgable, and was very COVID safe. Victor and Andres came out to install our new air conditioner. They were both also extremely respectful, COVID safe, and knowledgable. Victor was able to answer all my questions during the installation process and never made me feel like I was bothering him.

Da
Review №13

Couldnt be happier with the ladies in the office, Chad, Storm and Alex went about their business in a timely and professional manner. I wholeheartedly endorse this company.

R
Review №14

Impressive customer service from time of scheduling to service. Daily text and e-mail reminders of the appointment. Call 30 min prior to arrival and bio with head shot of service person. Arrival within time window with appropriate masking and show covers. CJ was outstanding - he is articulate, knowledgable and straightforward. Would grade him above 5* if possible

Tr
Review №15

Oustanding service from start to finish from My Guy Heating and Air. We were close to going with another well-rated local company and are so glad we chose My Guy.Everyone there was so friendly and professional, the price was the best in town.Storm, our installer, helped me bring in my trash cans on the morning of our install. I mean cmon! Its not often people go above and beyond like that.The installers were very mindful of Covid safety measures and wore masks the entire time they were in our home.They finished quickly and everything seems to be working perfectly.Thank you Storm and the other installers, Carrie, Patty, and Caleb for the amazing service. We are toasty warm and so happy we went with this great local company.

gr
Review №16

Had Jared come out on short notice, they fit me in the schedule and he fixed my a/c. I would highly recommend this company and this technician. He was professional, knowledgeable, and did nice clean work. Its a one stop shop without all the runaround.Thank you

Be
Review №17

CJ came to troubleshoot why our 20 year old system was not cooling. It was time for a new system. He was professional, thorough and efficient and provided us with a options to choose with a variety or prices to fit our budget. Installation was scheduled quickly and Storm and Alex did an amazing job. They too were professional , thorough and efficient. Highly recommend My Guy Heating and Air!!

We
Review №18

Jared from My Guy stopped by on Monday to do a regular maintenance and tune up. The outdoor unit was on the roof and he checked upon everything in great details and explained everything he found. He also helped clean the non-disposable filters installed. He finished the job quite quickly and answered questions I had. I would recommend My Guy and especially Jared Stein-Roe for any furnace/AC tune up.

Jo
Review №19

My heater wasnt working so I gave them a call. My experience was 100 percent positive, from the initial call to the moment the tech Nicholas left. He was on time, diagnosed the issue and repaired it very quickly. The cost was very fair and I am a very happy customer. Thank you Nicholas for doing such a great job and thank you my guy for running such a great company! If you need help with your heater I wouldnt hesitate to call.

No
Review №20

Jared Stein-Roe was amazing! He was very professional and knowledgable.He gave me a courtesy call that he was on his way. He was wearing a mask and shoe covers. He even helped me understand the issues I was up against and walked me through his logic.Amazing work done. I feel secured knowing that our HVAC is working properly and is in good hands.

Sh
Review №21

Wow, what a great company to work with! From the ladies in the office (very professional and sooo understanding) to Nicholas the technician. Bless his heart, Nicholas came to our house after having dental work done and was so interested in getting us heat. And he did, Thank you! Love this company so much we purchased the one year service agreement. Its nice to know that we will be taken care of in the future. HIGHLY RECOMMEND

Jo
Review №22

Great company to work with start to finish. Very professional all around. From Carrie I. The office to the moment I got to work with the tech Jared. He called me En - Route, was on time, professional and clearly knew what he was doing! Quickly diagnosed problem, found solution, and resolved the situation. I look forward to doing more business with this company!

Ma
Review №23

My A/C blower fan was failing (and failed completely) while My Guy was onsite for the inspection. CJ took control of the situation, located the part and repaired all on a Friday afternoon before a record heat wave. I am an engineer and very picky about quality work. He saved my butt!

Le
Review №24

Jared and Scott didnt just fix my issues- they talked about what they were doing too- so I learned something. Quality service. ALWAYS on time too.

Er
Review №25

Great experience. Cj came out for maintenance but found our system was a hazard (we knew it was near end of life). He put together the quote and had Storm do the install a couple days later. Very impressed by the service they provided.

Ma
Review №26

Wow! I was so worried that I was going to have a typical vendor experience, they would act like a know it all, be pushy and not care about me. MY GUYS is not the typical vendor. CJ was courteous, transparent, helpful and CHILL.No hassle or up sells just facts and informed choices. I am so glad that I called MY Guys!

Ho
Review №27

Great service. Quick, polite, efficient. A little bit of upsell, but they have to keep the lights on.

ge
Review №28

Dont be deceive!....they will give you a quote but along the way they will be charging extra for every missed diagnosed issues...until you cant believe it..their first quote went double or more...unluckily they started opening or started mesding up with your unit.

Jo
Review №29

If I could give more than 5 stars I would. Top notch customer service from start to finish. Fair pricing and reliable. Brian our tech did a fantastic job with the diagnosis of our furnace problem. He tried to keep it running for a few more months but in the end we decided on a whole new system as ours was 16 years old and more repairs down the road would be needed. He presented all options and costs in a very professional manner, and it was easy to make a decision knowing all the facts. The installers, Ramiro( and the other 2 gentlemen I did not get names, sorry) arrived on time and were very respectful of our home. They worked efficiently and had the new system up and running in about 5 hours. Dealing with customers myself, I really appreciated every facet of a job well done. Its hard to find companies you can trust, but this is definitely one you can call with confidence. Thanks again for the great customer service, you guys rock!

Ry
Review №30

Jared E was amazing! Very professional and knowledgable. He even helped me understand the issues I was up against and walked me through his logic. 5/5!

Be
Review №31

We have had multiple jobs at our home, and CJ has always provided us with timely and excellent service. His professionalism and demeanor speak highly of him personally and reflect very well on the company. Thanks again.

Jo
Review №32

They were so good. SCOTT came last week. He was young and smart. Figured out it was dirt. And low freon. Waived the service fee in exchange for a little more cash. Today, CJ came. At the main unit on the property. It was super. I had put the fuse in upside down. Fi ex. He went on to check ther very old unit. We found a dead gecko near the switch and it was pitted and likely to fuse. So again the part was a bit over $200. No service fee. Rare to see a perfect score.

Ca
Review №33

Great experience!! Brian inspected and serviced our air-conditioner, he took pictures in the attic to show us the ducts and issues that had to be replaced, cleaned, or serviced. He explained everything. Work areas were spotless before he left! He also saved us thousands of dollars. Another company we had contacted before we got a second opinion from My Guy (Brian) was a very high quote. So happy My Guy was recommended!! Thank you Brian!!!

Cl
Review №34

I just want to say that CJ came into my home and was so kind and helpful and clean!! I could tell that he has a working knowledge about everything in my furnace. He did a great job servicing and cleaning it and showing me all the things that he did which were a lot! He never pressured me to do anything more, but gave me some ideas of what needed to be done in the future to improve things in my furnace. CJ is a great representative of his company... my sister had Jared come to her house and he was equally wonderful and trustworthy. This is a great company.

Ti
Review №35

We have been through a lot buying an older house its definitely had some serious challenges but CJ and the Crew have taken excellent care of our home and were not done yet! I highly recommend this company! Very reasonably priced kudos to you all!

Be
Review №36

If you are having HVAC issues, I highly recommend using My Guy Heating & Air. Overall, I was very satisfied with the experience!

Ca
Review №37

I had my biannual tuneup on my heater. Everything was working great but a couple of days later it was acting funny... but only in the evening. I called the company and Jared came out that same day to assess the problem. He/we could not figure out the problem. Finally after videos and FaceTime calls and text Jared said can I come over now (it was 9pm) I said sure so he worked and asked questions and slowly the problem came into focus! Jared is “ My Guy” from now on!! Thanks Jared!

Ch
Review №38

Jared did an excellent job of keeping us posted regarding expected arrival by phone and e-mail. When he arrived he proved to be very polite, helpful & efficient. Did a very thorough job of diagnosing the problem and explaining the fix and the charges as well as other helpful system upgrades. Would definitely use again and would recommend to friends and associates.

TK
Review №39

The best! Jared came to our house and was friendly, professional and fixed our heaters (that two other previous companies could not fix)! I couldnt believe they had all 5 Star reviews and even joked with Jared (and Kay) about it. Now I understand why. Dont take a chance with anyone else. You found the best here. Thanks again Jared!

Na
Review №40

I really enjoyed working with CJ! He was very friendly and professional and provided me with all of the information I needed to make a decision about my HVAC system. I was satisfied with his service and would recommend him to my friends.

De
Review №41

Recently had My Guy Heating and Air install a new furnace, air conditioner and new attic ducts. Brian did a great job explaining my options and was very patient in answering all my questions. The install went extremely smoothly and it was all done in one day. The installers were very careful and left my house very clean. The furnace and air conditioner both do an excellent job in heating and cooling my house. I really appreciate this company and am glad I have them to help me with my air conditioning needs.

Ca
Review №42

After one company came out and failed miserably at repairing my air conditioning issue, My Guy sent CJ who was extremely professional and knowledgeable. 150% fantastic customer service and a professional accurate job. The old system couldnt be saved My guy sent Alex and Storm out to put in the new system. Again 150% fantastic customer service and a 10 star rating on their installation skills. They thoroughly explained the original problem and how the previous company failed. The owner Caleb stopped by too! I recommend them if you want fast reliable service from a great group of people that work together to make the customer happy.

Sh
Review №43

C.J. Barber was very efficient to detailed. Had a through knowledge of Heating and Air. Very honest and a great listener. I highly recommend them!

Li
Review №44

I was very pleased with the professional and skilled performance of Ramiro. He really knows what he is doing! Because of how my previous unit was installed, it created a challenge for Ramiro to install my new unit, but no problem for Ramiro! With his knowledge & skill, he mastered it with grace & ease. He took his time to do an excellent job and was gracious and patiently answered all my questions. I would gladly recommend My Guy Heating & Air to friends & family and happily give them 5 stars!

Mi
Review №45

Great company. Fair prices. Responsive. Great service on the phone and in person. CJ (technician) was very personable and explained everything he was doing, showing me the damaged parts and explaining the issues as he worked. Very honest.

Te
Review №46

Had new air ducts replaced. Showed up on time, completed quickly and cleaned up after themselves. Workers were courteous and respectful of my property. Brian Armstrong was the service technician and had previously performed checkups at my home. He was very helpful in answering questions and always takes time to make sure I understand what is happening. I recommend them if you need any heating and air service.

Ja
Review №47

Could not be more pleased with this company. Personnel are friendly, professional and knowledgeable. Calls are answered promptly and service is also quick. My central AC was done in one day which no other bidder could match. I would not hesitate to recommend My Guy. Special thanks to Caleb and Donovan for their response to questions, thorough explanation of technical matters and fast service. Carrie handles phone calls promptly and pleasantly,too. Excellent service in every way.

C.
Review №48

First rate service and 5 Star employees. Top notch people from the office staff to the installers. Best experience weve ever had with any home improvement project.After receiving several estimates for a first time AC install, we decided to go with My Guy. They offered a fair price for quality equipment. They were responsive to our phonecalls and questions. When the crew started work, they were always on-time, considerate to our home and property, and always did everything they said they would do.Great people with a solid work ethic. What more could you ask for!Chris S.Carlsbad, CA

Ci
Review №49

We placed a call when they opened this morning and in 3 hours we had a technician out to take a look at our AC that seemed to be working but wasnt cooling the house after being on for a couple of hours. Brian was nice, professional and diagnosed the problem and had our home cooling off again in a short amount of time. We need to have a new part installed which well do in a couple of weeks and we feel confident in using My Guy Heating & Air! Thank you, Brian!

Tr
Review №50

We were very happy with the service we received. Justin was very knowledgeable and offered several suggestions to improve our heating issues. We will continue to use My Guy for any problems in the future and definitely recommend them

Li
Review №51

We had amazing service at our A++ Community in La Costa. Our Technician, Nicholas was both prompt and professional and resolved our heating issue quickly and efficiently. We will be using My Guy Heating and Air on all 4 of my properties moving forward.

Me
Review №52

My Guy is Donovan and he is the best! He is a fine young man that is knowledgeable on all aspects of heating and air. I have had him service my system for 2 years now. My Guy Heating and Air is pro-active in scheduling my warranty service calls so I dont need to remember. I recommend this company and give 5 stars to Donovan and My Guy Heating and Air

Ba
Review №53

I dont usually participate in the review process, but Im making an exception in this case. Donovan stopped by my home to inspect my furnace and discovered a couple of issues that required service. He did an excellent job of explaining what needed to be done and why. Usually I have to wait for parts to be ordered, schedule a new appointment to have them installed, etc., but Donovan was able to immediately handle all the necessary repairs in a quick and timely manner.I also appreciate Donovans work ethics and would recommend My Guy Heating and Air to anyone struggling with heating or air conditioning issues.Barbara GivensSan Marcos, CA

Ch
Review №54

My Guy Heating and Air Conditioning Inc provides excellent service. I had a furnace inspection today. Jared Stein-Row was the technician. He is professional, knowledgeable, and works with great integrity. Im so grateful for the level of service My Guy Heating and Air Conditioning provides. I will be referring this company to my friends, family , and co workers!

Sa
Review №55

Bryan, helped me tremendously. I have an older air conditioner and was toldit needed to be replaced by another company. I took a chance and called outMy guy heating and air. Bryan did a thorough inspection and service. He really seemed to know what he was doing. My air conditioner is working great and I am hoping to get a couple more years out of it.

Wi
Review №56

We called My Guy heating and Air to troubleshoot our heating system. The technician arrive on time and was courteous and very professional. As soon as he commenced troubleshooting it became clear that he knew is business! He talked me through the troubleshooting and to the eventual repair quickly and professionally. Before we knew it, our system was back up and running like new. Thank you CJ Barber for the outstanding service call/repair and thank you for your service to this country shipmate!!We highly recommend My Guy Heating & Air. They deliver quality work and are fairly priced. We will have them back out to tune up or AC unit in the spring. CJ Barber is the man!

Ju
Review №57

We are grateful to highly recommend My Guy Heating & Air! Donovan & Caleb went way above and beyond to assist us with a furnace leak in our attic. They responded quickly, communicated efficiently, provided necessary information to process our insurance claim & were extremely knowledgeable. Donovan continued to follow up throughout the remediation & installation process. Additionally, they were incredibly thoughtful & provided an interim AC unit to keep us comfortable through this process.

Da
Review №58

I was having issues with my air conditioning unit. CJ was sent to my house where he went through the entire system top to bottom and diagnosed the issue perfectly. He took the necessary steps to ensure my unit would be running more efficiently than before. Cleaned out every part of my heater and AC unit completely,sealed the system, and charged it! CJ was very respectful and professional and explained everything he was doing as he was doing it I was very pleased with his professionalism and will definitely hire my guy heating and air-conditioning for any future jobs and refer them to friends and family for the great service they provide. Thank you my Guys! And a special thanks to CJ.

Je
Review №59

I had just had my AC tuned up the month before, but it stopped working. There was air blowing, but not cold air. I used My Guy Heating and Air rather than the company that did the tune up because of my schedule and the need for a service appointment ASAP. Brian Armstrong was my technician and he was timely, kind and very informative. The service that was needed for my AC unit should have been caught by the prior company, but was not. They didnt clean the unit or provide a screen. My Guy Heating and Air will do that all and more for about the same price. He educated me for the future and I feel much more secure with their service than any prior company. The office is also very pleasant to work with.

Al
Review №60

We had problem with our heater. I called few places and had very upsetting problems and unethical treatment. Finally, called My Guy, talked to great dispatcher.She send us Brian (Brian Armstrong). Brian is just very professional and knowledgeable. He tested the system and found the problem right away.I strongly recommend this company. Especially ask for Brian. They are very reasonable in every terms.

Sa
Review №61

An outstanding experience...! Although it took some time to confirm the appointment, it was definitely well worth the wait. Caleb, the Service Pro, was timely, personable, highly knowledgeable and very efficient. The price of the service was very reasonable, given the number and thoroughness of the services delivered. Ill definitely continue to use My Guy Heating and Air for all of our heating and air conditioning maintenance in the years ahead.

An
Review №62

This is the second time Ive called on CJ for help. The first time he fixed the pump on the the split at my moms condo. He was incredibly friendly and professional at the same time. He was easy to talk to and explained what needed to be done. He had the unit working again in no time. This second time around, he was as helpful as before, even though this is a busy time of year for him. I told him the problem and he helped me to fix it on my own knowing that it would be quite a long time before someone could get to me with such a small issue. I very much appreciate how CJ takes these kinds of things into consideration for his clients. His customer service will always have me returning to My Guy Heating & Air. CJ has truly become my familys guy!

Ho
Review №63

Very knowledgeable and pricing was comparable to other companies. We had previous problems with a different company via our home warranty. I called My Guy and the front desk personal were very nice. They sent over Brian, who discovered several issues and was very thorough; he was here for several hours and emailed me his documentation/photos afterwards. Gave us several options and we opted for a new furnace. Install was smooth and the techs were nice and handled everything with care. We did have an issue with a new furnace that was installed; Brian was here very quickly and fixed the problem quickly, free of charge (was a manufacturer part problem, nothing that the My Guy techs did)! Brian is very nice and knows his craft well! They offer a great service warranty with their installs!

My
Review №64

Needed a tune-up on our very old A/C units. Price was very reasonable and Donovan was EXCELLENT!! He was professional, friendly, courteous and extremely knowledgable. He was so great about explaining what repairs were needed and why without pressure to buy. We will need to replace our two units soon and when we do, My Guy and Donovan will be our guys!

ra
Review №65

Very knowledgeable and professional service and repair.CJ was able to answer all questions and quickly diagnose and solve any issues. Highly recommend.

Ro
Review №66

My experience with this company, the General Manager Carrie and the Technician Brian has been pretty amazing.My air con was a mess, the previous owner of my house did a lousy installation of a new unit.Not just I couldn’t replace the filter as the access was blocked but the void space underneath the unit was a health hazard bringing all kinds of debris and dust towards the vents.They were easy to communicate, friendly, reasonable prices, on time and finished the job requested correctly.Thank you

St
Review №67

My Guy is awesome! They have fabulous customer service, the technicians do a good job explaining what they are working on, and everyone I’ve talked to is helpful and knowledgeable. Jared was just at my place to do a check up on my equipment, he was thorough, quick, and left my heater looking like new. If you need heating/cooling work done at your place I would highly recommend My Guy!

Ma
Review №68

This company is super professoinal yet friendly. I interviewed four different hvac companies and went with My Guy. Caleb worked up a few bids for me with options with no problem. The installation and installers answered whatever questions I had and did their work in a timely fashion. We have a two and one half year old who got in their way trying to help, and the guys were super with him. I will definitely have these guys back when its time to do the remaining part of our home. Hands down, a winning company.

Co
Review №69

The My Guy team was awesome. They got me in for an A/C tune-up really quickly, and that was despite me calling just a day before an imminent heatwave. Brian Armstrong was the technician. I loved how he was able to explain everything in a logical and palatable format. He scratched my intellectual curiosity, and I learned a ton about how all of the various components work together and affect one another. He was very transparent about prioritizing items that needed to be addressed with our A/C unit. The pricing was very reasonable. I was very satisfied with everything and even signed up for their annual program. Thanks, My Guy!

Br
Review №70

We recently purchased a new home and called on My Guy Heating & Air to service our outdated furnace. Jared was our technician and he was a pleasure to work with. Clean, easy, affordable service that you can trust! Whenever I need heating or air service, Jared is my guy!

He
Review №71

I was super impressed by the depth of knowledge of my technician, Nicholas C., and by his attention to detail while he was performing service to my heating system. He was extremely thorough and pleasant throughout!

Ly
Review №72

Donovan was outstanding! We are very picky about our contractors, and Donovan will be our HVAC guy from now on. Very respectful and courteous, yet not afraid to share in a moment of humor or two. Professional yet easy-going: all around, the perfect fit for our home.Thanks!

Je
Review №73

5 star service. Donovan, our Service Tech, was timely, polite and extremely helpful checking out our furnace. He made solid recommendations and gave me all the info I needed to feel good about the unit, install and future maintenance. Ill be referring him to friends and family going forward for all things hvac.

Ti
Review №74

Everyone at My Guy Heating and Air provided superior customer-oriented service. From Carrie, who scheduled all appointments, letting me know of delays, to Jared, who provided me with several service options, to Tim and Rodrigo, the installers . . . all were great, including third party asbestos abatement. I would not hesitate to refer My Guys . . .

Tr
Review №75

Even from the start in setting the appointment was smooth and clean. I was sent reminder emails to keep me informed on my appointment, huge help! Caleb was professionally, and informed me in recommendations of was to save money and not try and to up sell me on unnecessary service or products. I really felt he was looking out for my best interest. Thanks again MY GUY HEATING& AIR.My Guy Heating and Air came to my rescue today! My AC unit was not working right. Jared the technical was courteous and professional. He was able to find the problem quickly and had the parts on hand to fix the unit in the same visit. Thanks again, I will be calling again for my system check for my heating system in the fall.

Ju
Review №76

I can see why all the reviews are 5 star. Absolutely fantastic service. Email and phone alerts that they are on the way. On time. Donovan is great! So knowledgeable. Explained everything (and I am an engineer, I ask a lot of questions). Gave me options ad we worked out a great plan. Absolutely super service!

Ch
Review №77

IMG_8460.jpegAfter years of dealing with crummy contractors I finally found an awesome one. Chris L was extremely friendly and knowledgeable. He offered full covid prevention on his way over and I let him know we’d keep our social distance. I learned a lot about how our system worked and more importantly how to clean the air inside our home. Took a picture of him to make sure his owner gives him the recognition he deserves. Can’t say enough good things about him and My Guy!!!

su
Review №78

This company is very professional with great Customer Service! Our service tech, Brian Armstrong, called to let us know when he was arriving, greeted us with a smile and was thorough with our heating/air service needs. I highly recommend My Guy Heating and Air!

Br
Review №79

Jared is the man!! My wife turned on our A/C unit for the 1st time this summer (almost made it to August!) and the fan didnt turn on. He was servicing our neighbors unit, so I ran over to see if he could check ours out before leaving for his next service appointment. He stopped by and fixed the problem within 5 minutes (one of our boys had pulled the disconnect, so the fan motor wasnt starting). The second best part? He did it free of charge. My Guy has earned my business! Thanks Jared!

St
Review №80

My Guy did an excellent job finishing an a/c install that another company didn’t fully complete (drain pans and sealing ducts to attic unit). They later performed an annual maintenance of the a/c units. They were careful to not make a mess. CJ, the technician, did a thorough job, explained things clearly and had a great attitude. I met Caleb, the owner, who seems very dedicated, in it for the long term, and genuinely concerned with customer satisfaction. They have my vote of confidence.

Br
Review №81

Love these guys! Very proffesional, great communication, honest and excellent work. Special thanks to Nick our latest tech.

Jo
Review №82

5 stars across the board! Excellent service! On time, courteous, and very knowledgeable! Gave me a range of prices that worked within my budget! Highly recommended!

Je
Review №83

New Split System on a 1976 house.Simply OUTSTANDING! From the Free Assessment to the final walk-through MyGuy was above all imaginable standards. CJ conducting the assessment, was very thorough, measuring each room, inspecting the attic, power available to ensure that the Designed System was just right for my house. No guesswork with MyGuy, this system was engineered for my house! I was surprised when the other 4 bids came in that MyGuy was the best price also. Storm and Alex the installers were very Professional, knowledgeable in every aspect of the installation, taking their time to ensure quality, respect for the property and answer all our questions. With their outstanding warranty and service plan, Im assured that this installation will service us well into the future. THANKS MyGuys!-Jeff C.

Sh
Review №84

On 12/06/18 the My Guy service technician, Donovan T. came to our home to service our 30 year old furnace. He was on time, very friendly and answered all of questions. He gave us all our options, explaining everything to us so we could make an informed decision. Today, we are the happy owners of a new furnace and air conditioning unit thanks to Romero and his crew. They also were on time, friendly and answered all our questions. Thank you to Caleb and his team at My Guy Heating & Air! Everyone we encountered during this process has been professional and we highly recommend My Guy Heating & Air to anyone looking for service or new equipment. Rob and Sharon R.

Al
Review №85

Ive had both Donovan and CJ out to service our system and both are wonderful! They are very knowledgeable and provide excellent advice on how to get the best use and maintenance of our system! We had CJ out this morning and he was super! I love how understanding he was about my noisy dogs and inquisitive children! This companys customer service is AMAZING and would recommend My Guy to all! Dont bother calling other places and definitely take them up on their offer to service your system annually - they do all the work, from calling you to schedule, to maintenance on your system!

Eu
Review №86

We really appreciated My Guy serviceman Brian. He was polite, personable and even fixed an outdoor light fixture for us while he was here. Thank you Brian for taking the time to explain everything to us and providing us with an estimate.

Ve
Review №87

While looking for an annual maintenance service for our heating/cooling unit, I stumbled across My Guy & their amazing reviews. I contacted them the same day & was able to make an appointment for a little over a week out - on a Saturday, no less! They gave a window & advised that wed receive a call from the tech prior to their arrival. Plus, their membership is only $99 a year for two visits - you really cant beat it.Thankfully, it wasnt all too good to be true. CJ was our technician and, as promised, he called us about 20 minutes prior to arriving. He was friendly, efficient, thorough, & made sure to answer all of our questions about our unit. Thanks to CJ, our unit is running properly & way more efficiently than it was.I would not hesitate to refer My Guy for any of your heating/cooling needs - they are honest, customer service oriented, & deliver quality service!

Ma
Review №88

C.J. was extremely polite, informative and provided an outstanding service. He was on time and explained everything he found and did. I would absolutely use this business again for all heating/AC issues.

Ca
Review №89

Caleb was not only a lifesaver on a hot weekend, but he was professional and wonderful to deal with! Answered my call, professionally, on the first ring, was available to come out at 0800 on Sunday morning and was on time. Had our AC fixed and back up and running within an hour. He definitely has a customer for life!

Li
Review №90

Brian Armstrong, the My Guy HVAC technician was stellar! He arrived on time. Called with a heads-up about 15 minutes prior. He was polite and professional, knowledgeable and courteous of the owners of the home he was inspecting. He provided excellent relevant information and truly went above and beyond. Im sure my clients will be using him in the future and I will definitely hold onto My Guys number for future HVAC needs. I would highly recommend the technician and the company. Thanks so much Brian and My Guy!

Ja
Review №91

My Guy is a terrific company. In the middle of a long heat wave, I was able to get a next day appointment. (Thanks to Carrie and a cancellation) Brian came on time the next morning. He got to work right away and the first thing he did was turn on the A/C. Would you believe it…the A/C started working… cold air & all??? I had tried to restart it several times over the last few days and only warm air came out every time!!! I was afraid Brian was going to say it was working fine, give me a bill for the service call, then leave…but, thank goodness, he did not. He found the problem in less than 10 minutes and showed me the parts. One was melted and both were covered in oil. I knew the 30+ yr old system needed to be replaced but I could not afford it. Brian was very understanding and never tried to pressure me into buying a new unit. Instead, he gave my old A/C unit CPR and put it on Life Support with the hopes that it will make it thru the summer. All things considered, the bill was very reasonable. I will definitely be using Brian & My Guy in the future.

St
Review №92

Brian came over and a cold and very rainy late day call. Very quickly diagnosed a wiring error from previous contractors who had installed the smart thermostat. Checked heat and air and verified everything worked, and only charged us a minimal fee.What really impressed me about Brian and his service was that even though it was raining and muddy (we had to make multiple trips to the compressor outside the house) he was very conscientious about making sure not to track mud in the house.A contractor who worries about the little things can be trusted with the big things.We now have a new heating and air service team! Brian and My Guy for us!

tr
Review №93

My Guy has been amazing from start to finish. The front office staff is friendly and easy to work with. Brian was my technician and he was cordial, professional and took time to explain everything to me. I endorse this company hands down for any of your needs in heating and air conditioning!

Ch
Review №94

MyGuy is fantastic especially CJ our tech. No surprises, whole staff amazing. Part arrived in short order to fix furnace.

Ni
Review №95

Had a great experience with Donavan. He came out for a routine tune up and discovered multiple safety issues that need to be corrected. Definitely appreciate his honesty and thorough explanation throughout the process. Would definitely recommend this business!

Re
Review №96

Brian Armstrong of My Guy Heating & Air arrived on time. He then went step by step through checking the unit. Before each step he checked in with me to explain what would happen next and cost. By signing up for the yearly maintenance service we actually paid less for the repair and will receive two service appointments in the upcoming year. They also had the least wait time of all the other companies I called.

J
Review №97

Donovan, the office staff and installation team provide exceptional customer service. We returned from vacation to no heat and feel very fortunate to have found My Guy. Donovan spent considerable time working to resolve the problem and ultimately helping us decide on an optimal furnace replacement. This is the type of company you hope to find.

Sy
Review №98

Quick, responsive, knowledgeable, fair, and very neat and clean. CJ is a true professional and Im very pleased with everything. Do yourself a favor and call him in for a consultation!

Ra
Review №99

This company was very responsive to all my questions and were accommodating. I needed my furnace repaired and originally contacted a big name company with all the tv commercials and they showed up and diagnosed my issue (inaccurately) and left me hanging without responding to my calls . When I called My Guy, they came out right away and didnt charge me for a second opinion. They provided an accurate diagnosis of the issue that I was having. The tech gave me all my options and even stuck around to heat my house on the coldest evening in winter. He ordered the parts needed and returned relatively quickly to repair. We have been enjoying our heated home since. Thank you My Guy!

Pr
Review №100

I found these guys on a radio show. Had a feeling they were who they claimed to be: honest, transparent, and reasonably priced. Donavan is my service guy, and hes great. Always puts his shoe protectors on while in the house- even if walking in the front and out the back ! Hes thorough and informative in his explanations. Offers to do small additional things without charge. Checks and double checks. Tells me current state of equipment, and projects when I might want to think about more expensive maintenance - and doesnt try to sell me on changes and upgrades prematurely. Only suggests repairs that are indicated by malfunction or out of spec. Willing to return without service fee even if something breaks he checked out as OK on my bi-annual checkups. Great to have piece of mind knowing Im covered in an emergency, and have someone looking over my shoulder with an eye for small issues before they get to be big expensive ones. Strongly recommend them, and especially Donavan.

Information
46 Photos
100 Comments
5 Rating
  • Address:934 S Andreasen Dr Suite H, Escondido, CA 92029, United States
  • Site:https://www.myguyairsd.com/?utm_source=GMB&utm_medium=organic&utm_campaign=escondido
  • Phone:+1 760-349-7166
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • HVAC contractor
  • Furnace repair service
  • Heating contractor
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Offerings
  • Repair services:Yes
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