Absolutely horrendous experience. Arrived in the evening to zero cars available across all three agencies under Enterprise Holdings - National, Enterprise, and Alamo. I booked my reservation months in advance, and there was no unavailability notice given.Do yourselves a favor and skip all Enterprise agencies in the future. Know you have a solid chance of being stranded in an unfamiliar city any time you book with National, Enterprise, and Alamo. Their competitors - Hertz, Avis, etc. - may have their own faults, but I have never seen this egregious an instance of poor logistics planning.

Reserved a car weeks ago. When landed received an email and a notification that my car is ready to be picked up. Great! Go to get the car and we have no cars. Here I am stuck at the airport. Ok that is fine. What will National do? Nothing!! They told me there’s options to spend the night in the airport.Update. Returned to airport after being guaranteed a car. After spending hours and a ton of $$ on Ubers once again I am without a car!

I went for a rental last week, and was greeted by a male greeter. He asked of I needed assistance, and I stated that Im okay, I am an executive elite member. I browsed the cars, and came upon a jeep that I liked, and the man ran up to me and said that I cannot take it. I said well, can I upgrade, and he gave me a bunch a round about arguments as to why he can do that, but its a hassle. I told him that Ive been unimpressed with his service, and lately the service at the ELP National center. I have never had such a terrible experience with National. Worst of all, I submitted a complaint through customer service, and no one ever got back to me. Im looking into our company removing ELP National as a service that we can use. Especially since I have hear nothing but complaints from our entire traveling staff.

I have used National Car Rental El Paso Airport 3 times now on business. This last time, after arriving at 9 PM on a Tuesday night, despite having a confirmed car rental reservation with National, they had no car for me. I saw the last customer put his luggage in the trunk of the last car in their lot. They advised me to check with Avis, who also had no cars. So I took a taxi to my in-town hotel and next morning I made calls to National to make sure they could fulfill the reservation my workplace made AGAIN the night before.I had two different answers on car availability that day until I got Lupe on the phone. She confirmed my reservation in the system and insisted I speak with her supervisor Jacob. Lo and behold when I arrived at the airport at 9:15 AM that morning, they had a prestige vehicle ready and waiting for me. I didn’t appreciate it until now 2 days later when I ABSOLUTELY LOVE my commute to work because the ride is so comfortable. They succeeded in erasing the inconvenience of no vehicle availability upon arrival and now I am enjoying my work trip. A shout out to Lupe and Jacob. Thank you for making up for glitches that we all know happen. I appreciate your going the extra mile!

Manager has power trips, Nasty attitude and they canceled my reservation with no explanation. Because of this, I was stranded at the airport for 12 hrs. Not a good way to treat anyone. Let alone, an executive elite member.

This was my first time visiting El Paso and renting from National. They didn’t have the vehicle I requested and allowed me to upgrade. There was a miscommunication where I got overcharged upon exit, but a quick phone call to customer service and I was taken care of above and beyond what I was asking for.Customer service was great and will definitely rent from again next time I’m in El Paso!

Several weeks ago we made a reservation for a specific style truck to accomdate a large amount of luggage. Several days ago we called to confirm the reservation. Today when we attempted to get the vehicle, they did not have what we reserved and had to see what they could do for us. How woefully incompetent must you be to not be able to honor a reservation? Is it hard to keep track of your vehicles? Do you need help? Not a rhetorical question.

Very disappointed. I arrived at the aisle and no cars were available. Instead of moving me to Executive Aisle with cars, the employee directed me to the Enterprise section and picked a car for me. The customer behind me who also was looking for a vehicle in the Emerald Aisle, was promptly taken to the Executive Aisle. Once I returned the vehicle I was charged a road side assistance package that I never signed up for. I asked the manager on duty and the charge could not be reversed due to just returning the car. I called in two days later and had to explain the situation, and I was refunded the charge. Usually I have good experiences at National but this particular location was bad.

Renting from National is always hassle free and thats what I love about them! The flexibility and ease of just being able to walk out, make my selection and go with a drop off procedure just as easy-to-use is Fabulous! Service is always friendly and efficient and they have a great selection of vehicles to choose from. A recent trip required that I extend my rental for a few extra days and it was a simple phone call and I was all set! Thanks National, youre number one in my book!

Great service.

Folks were friendly and helpful. When I had to make a last minute extension to my reservation they were able to handle it without any issues.

This site runs well, pick up is easy and fast.Even as a very frequent visitor, the staff is very resistant to renting vehicles that are in sight, with very few options in the near parking area.I usually get an undesireable car because they force with with only one or two options.The cars are usually worn very hard, unclean, not vacuumed, not wiped down and the windshields are filthy. I have rented 25 + times here in the last year, and I always need to wipe the vehicle with sanitary wipes. There are foot prints on the dash, food under the seats, windshields wiped inside with dirty cloths.Check out is a breeze.With the exception of the car choice, condition and dirty feeling, this could be a top notch facility.

Executive Elite with a reservation for a premium SUV and National Car Rental left me and my wife stranded at the airport. My wife in a wheelchair at that!!! We walked up and were told they had no cars; offered no help; just nothing. I just dont get how you can have a reservation and be a top tier renter and the company does not provide their service to you? How can you rent cars as a business and not have a car for the reservations you provide??? The CEO of the company needs to know this. The managers need to be replaced and Nationals policies need to be replaced.

I really got a wander full service,more than I was spec ted, the attention, the quick service and the good upgrade in the car.I really recommend this CAR RENTAL to everyone.THANK YOU.

Overall pleased with product and service as Ive been a monthly customer for >3 years. One exception: Had a new Toyota Rav4 (1,300 miles) that had a problem with the battery. I required roadside assistance for a jump x2 before I could drive the 1.5hr trip to return the car. The kicker? National charged ME $55 (x2) for the jump service.Customer service (at airport) position: Once the car leaves our garage its your responsibility. Unacceptable!

I rent and drive National Rental Cars practically every week. Actually much more than my personal car. I am extremely satisfied with Executive area where I can select the car class I want. I have been lucky most times with the selection available when I arrive. The cars are low mileage and are in excellent condition. My only suggestion is to have a better process to clean the interior of the car prior to putting them on the line. No matter the location I rent, this is pretty consistently an issue. They are not filthy but just some of the details I notice. (By the way, I usually end up cleaning the interior but I am admittedly a car cleaning nut).Otherwise I am completely satisfied with my rental experience with National. Thanks

This was the easiest car rental experience I have had to date. From getting my vehicle to drop off, everything was quick, easy and hassle free. The rental vehicle was very nice, in good shape and had great features. I will definitely rent from National/Enterprise again.

My problem with National are the marketing emails for specials and discounts.Several times I have clicked on an offer, as soon as it was received, and then been told it didnt meet the terms of the contract I was looking for. This isnt true. Dates were correct, everything should have been applicable. When I called National, I was told that sometimes the offers run out. I clicked on that particular one as it came in. There was no time to run out! If I dont qualify for some reason, then leave my name out of the email campaign! If you call, they will keep you on the line for about a half hour but will make the adjustment. On my last trip, I had to make the usual call and when I went to add my husband as a driver (for free as recently advertised to Emerald Club members), I was told there was a charge but theyd waive it because we shared the same last name. On a positive note, most of the people there have been great to work with. Too much frustration though. I think its time to go to Hertz.

Happy with the car (nearly new, very clean), not happy with the customer service. Impossible to get ahold of - had to end up calling the corporate line and they too seemed confused why nobody at this location ever answers the phone.

Great overall experience! Good people, fast service and nice selections. I will be using National from now on!

Car was brand new, very nice. Dropping the car off was a huge mess, had to park the car in the driveway because no one was receiving cars at 5:30 am, the lot was totally plugged with returned cars.

Utilizing the Emerald Club I walked through the process of pick up on my reservation. I was shown to the aisle of vehicles and told to take my pick. I picked the one I wanted and proceeded to the exit. Only had to show my Drivers License and because it was with my company my Credit card. That was it no problem. The vehicle was in good shape and clean. I am keeping it for an extended time and out of state. The service was good and I visited the local Enterprise counter as there were no National close by and received good service. I would recommend National and the office at the Airport in El Paso is great.

I recently rented a car in El Paso which they offered a free upgrade because the car i reserved was not available. i ended up having to extend my stay because a covid scare on my husbands job. when i went to extend the rental they would not offer the free upgrade rate and wanted to charge me triple. i had to drive 2 hours from Alamagordo to el Paso to rent a car from another company to save 50% off the rental rate and back. National offered crummy customer service and i am highly disappointed.

First time using National and it was a breeze. The hardest part of renting from them was picking the vehicle I wanted in the Emerald isle. Thanks for a smooth easy transaction.

Enterprise Denver Airport is exceptional - cannot recommend them highly enough. All staff are friendly and v professional. Becca was fantastic - efficient and v fast - a great representative for Enterprise.

The employees were super friendly and nice! Our rental car was perfect.

I was told to pick any car because of my reservation and when I got to the kiosk I was then told that they had sold the vehicle I choose. So now every customer behind me had to back up and watch me move. Then when I got to the kiosk AGAIN the young lady added automatic half a tank fill up on the car and charged my card. I was in town visiting a family member who was in the hospital. I didnt need any additional stress or extra money taken from my family. This was an awful experience.

Customer service was okay but I reserved a full size car or mid SUV. When I arrived at the time I said I would get in there were no cars at all. I asked the agent in the emerald aisle how can I have a specific reservation but no cars are available. They rented all the cars out without consideration of people with reservations. Luckily someone pulled up with a mid sized car and told me to come back in one day to switch out. There were no cars available again and told me once again to come back the next day. Again no cars were available to fit my reservation. I became frustrated because I felt like I was getting the run around and wasting my time to have to keep coming back over and over again. Not very pleased about that.Peter Jamack,

The personnel at El Paso Airport National Car Rental are exceptionally professional and courteous.I use this National location for my long term rentals.My rental is always clean and in great mechanical condition.The rental process is quick and convenient.Dont rent from any other company.National has the best benefits when compared with others.John ForbesLas Vegas, NV

Fast, friendly, and super-smooth. Very close to terminal and a nice selection of nice vehicles in the Emerald Aisle when I was there. As with almost every US airport Ive been to, the signage for rental car return is atrocious, especially after dark, but thats the airports fault, not the rental agency. Just pay close attention.

Very nice people and quickly answered my questions. They were all very helpful.

I have been renting cars for years. I try to stay with one company for the loyalty rewards. Of all of the companies that I have rented from National is the very easiest. I used my Emerald Club membership for the first time in El Paso last week. I could not believe how fast I went from baggage claim to driving away. No front desk, no wait, excellent car!

Very surprised vehicle was extremely dirty on pick up. Inside was ok but not sure if it was sanitized. Not sure if Ill ever rent from the El Paso, TX airport.

I was able to pick from multiple cars. It was easy. Checkout was quick and checkin was quick. Both took less than 2 minutes.

Great location. Staff wonderful I have rented a number of times over the past 3 years. Always treated great and super cars. The manager is professional and friendly. I would recommend this site to anyone.Thank you national for doing such a great job not only with your staff but with the cars.

Excellent customer service and friendly staff! The vehicle my family and I rented was awesome! Thank National Car Rental team in El Paso!-- Francisco Martinez

Easy to obtain vehicle upon arrival. Return was also a breeze.

The car selection at 8 pm is Horrible!! Had to come back the next morning to get a car that would fit 4 adults

National rental car is a good place to rent a car. They are always friendly, courteous and the cars are always clean and in great condition.

I am an Emerald Club member and have nothing but superb experiences over the last 3 and a half years with National Car Rental. Unfortunately, during a recent personal trip I took with my family where I reserved two rental cars, Nationals representatives at the international airport in El Paso, Texas, treated me poorly. They questioned why I needed two rental vehicles in a condescending and accusatory manner. When I let them know it wasnt their business and reminded them that I had reserved the cars online as required, they continued to push back. They manager/supervisor on duty did not like that I pushed back by reminding him that I was a loyal customer and that I didnt appreciate his tone and his questions. To de-esclate the matter, I extended my hand and apologized. The manager/supervisor shook my hand, but he did not apologize. I was extremely disappointed.

I wanted a 4x4 truck for this rental and there are always trucks on the Executive isle. Not this time. They helped me go through all the cars to find an AWD vehicle as I needed something that could traverse hills that could get snowy. Thankfully, it didnt snow, but, the experience showed me why I keep using National.

My overall experience was good. It was quick getting in and out of their location and the people were helpful. The only thing keeping this from being a 5 star review was the cleanliness of the car. The car was filthy with food, grass, and dirt everywhere, even on the dash and center console.

I’ve had great experiences with National Emerald club. I always need an SUV and not small cars and I am always accommodated. It’s great to go down the aisle and choose your vehicle and be on my way. It’s so quick and easy, great customer service.

Super convenient pick up and drop off. There was an employee, quick to offer their help, at pick up that put me at ease immediately. This was my first time in over 15 years renting a car so I was a little nervous. Anyways, the vehicle was great and made our vacation even better. Thanks National!

National rental car in the El Paso Airport is great. I have emerald aisle and they always have really nice cars ready. Last time I was there they upgraded me to Executive premier and this time the car that I grabbed off emerald aisle was really an executive premier car that had been put on emerald aisle. Great service, great cars, great rates.

Everyone on the staff was helpful, courteous and cheerful. The cars were exceptionally clean and well-maintained. Check-in and check-out processes were smooth and efficient. Wonderful service!

I rent them every other week

National grab & go has been my loyalty program for years. National returned my loyalty by renting me a car a day early when my travel plans had changed and they were out of cars. Took 30 minutes while managers scrambled to locate me a car, but I drove away having experienced next level customer service!

I am typically always pleased with National. I really enjoy the fact that I can pick out my own car. I did not give 5 stars because generally smaller airports like this one do not have that option; and, for some reason, they never give me an ugrade at the El Paso location. This last time, however, the counter staff person was super friendly and he also offered a great selection on the car. I loved it! It made my whole trip better. Only criticism is that the key fob was lost which was a pain because anytime I manually locked the car, the alarm would go off when I opened it (no fob). I would still rent it again if I had the choice...convertible:) And I cant say how nice it was to deal with pleasant staff at the counter and during the return! Super fast and super easy.

Friendly and helpful staff, and the cars are always clean and ready to go. Very easy check-out and check-in procedures.

I rented a new Ford F150 last week. Shortly after driving away, the transmission started acting strangely, in that it was stuck in a high gear (7 specifically). This made for a very strange driving experience, no power, no acceleration, and frankly very dangerous. I had a packed schedule while I was in town and didnt have time to exchange it. A check manual warning and service light came up, when this started to happen as well. I notified the person who checked me back in, and they took $30 off the bill. That said, I dont think that was an adequate discount.

I travel a lot for work. This location far exceeds any other location. The service was excellent. Someone was always close by to help when choosing a car from the right aisle, or to a bag if needed, then had a quick return with again 3 separate people to assist if needed. No waiting. Clean car. Good location.

National Car Rental @ El Paso Airport is a great place. The people are friendly and helpful. I like the choose your car feature. It’s more personal, rather than having a specific vehicle assigned to you.The only negative I have is the fact that none of their trucks have side steps or funding boards. Since this is the vehicle I prefer, due to my job, it is a feature I would like to see added. I’m up there in years, and not quite as nimble as I used to be, so getting up into a hi-profile pickup can be a chore.I would rate this place as a 9 out of 10.

The National company as a whole appears to be very progressive and is who I use for most all of my business and personal vehicle rental. I really like the Emerald Club design allowing direct to lot access (bypassing counter) and vehicle pick of your choice. Although El Paso doesnt have the direct to lot access (bypassing counter) the desk and lot personnel were very pleasant and helpful.I will say however that while I had my choice of picking my vehicle, I chose a Chrysler 200. Bad choice. I am not a tall person (57) every time I got in or out of the vehicle I hit my head on the roof edge. No matter how I tried to get in or out or move the seat I have to play contortionist to get in and out of this car. My front passenger made the same comment and so did the back seat passenger. Bad design. It seemed you had to kick it into passing gear to climb even the slightest grades. Probably due to the 2.-6-7 (?) liter engine. I understand this vehicle is to be sporty but it was not done correctly.

Did not pick up vehicle. Given wrong information about them not giving insurance to Mexico but when I first called they said yes then when I got to the counter they said no . Had to call Uber

Picking up the car was a quick and painless process. Finding the car was easy and their were a couple employees walking around to help if needed. The car was clean and operated fine. Drop off was even easier and they were ready with the receipt by the time I got my bags out.

This trip was great to see the new parking lot set up and running which made the rental experience very easy. The staff was great in assisting me get the vehicle that suited our needs. Well be traveling out very soon and expect to see the same great service as always!

Nice vehicle. Low mileage and clean. Expedited and friendly service.

Always easy to do business with.

Fast easy and high quality. Lots of options of good cars. Great fee and also all cars are most latest models. Customer service great.

I love National. I just dont like to stop by the counter. Hopefully, one day El Paso will have the same bypass the counter for Executive Elites as most other airports. The staff in El Paso is wonderful. Great experience as always.

Check in was a breeze. Kind employee assisted me, rather insisted he place my 2 suitcases in the trunk. Got no argument with me on that one! Bringing back the car was a breeze as well. Go coming and going, the staff was professional and courteous. Car much cleaner than other National airport sites too!

I have not head a problem with National as a whole. But when i landed in El Paso International Airport i had to wait over an hour for a car. That is one of the last things you want to do when you get to your final destination. So to others just be aware.

Renting a car could not be any easier. Short walk to Emerald aisle from terminal. Nice new clean cars, great rate, fast out and return. My favorite National location to rent a car is El Paso International Airport.

They are great everytime I use them. I travel for work and am constantly in rental cars. I have tried just about every company out there and national is by far the best.

Fast, easy and convenient. The employees are very helpful. Dropped off the vehicle 30 minutes before our flight departure and easily made it to the gate with time to spare.

As always National provides good service with pleasant, helpful employees. Car was clean with full tank of gas and ready to roll.Returning the car in El Paso is a little time consuming but that is true with the other rental agencies as well.Good job, looking forward to visiting El Paso again and will definitely choose National there and other places.

My rental car experience was great in El Paso! The staff there was very helpful, when I asked where the emerald aisle was they gave me an upgrade and had a car right at the curb! On return again the staff was very friendly and helpful, this is why I only use national for all my business and personal travel.

Very prompt and easy to deal with. The expedited return with parking area attendant made it a breeze to return the rental and get to my plane on time. All hassle free and very friendly folks at the counter. I plan to keep using them.

Overall, great service especially if you are an Emerald member. You can bypass the counter and choose your car, which is a really nice and time saving feature. One advise I have, stay away from the refuel option even if you know youll use up a full tank and the rate is cheaper. They quoted my tank at $30 but when I got back, charged me close to $45 without any explanations. I know gas prices hasnt really changed within few days I was there and even if they did, they should of charged the same amount as was quoted. I never prepay for the gas again.

Always a pleasure to rent a car from your company

Lately at this place El Paso airport there isnt small cars-sedans available, only vans

I rent from a variety of National locations due to work travel.Down side in El Paso is not being able to bypass the counter due to car thefts from their lot. On the plus side, their staff has great attitudes. Only gave 4 stars simply due to car selection available.

Always appreciate the opportunity to choose from amongst various cars. The El Paso site was great. In and out in no time, and plenty of car types from which to choose. All perfect!

Very pleasant. The staff were very helpful and I was out of the airport within 10 minutes of reaching the counter.But I wish you have the Executive Aisle- whereby I can walk to the aisle and pick up any car, like in other major airports.

The Emerald Club with National was the best rental car experience I have ever had. Quick and easy.

David, the Regional Manager at El Paso airport is not only friendly and very receptive, but he also runs a staff of incredibly high service team members. If you need a car in El Paso, David and the National team are the people to see.

Always a easy rental and car was great, no problems.

The Hyundai was an excellent SUV I enjoyed the comfort in the handling of the vehicle as I drove it from El Paso Texas to Milwaukee Wisconsin it got very reasonable gas mileage also. Thank you againI only rent from nationalJohn

Always a pleasure to rent from National. If you arent an Emerald Club member, you should be! Makes selecting a great car very easy.

Not the kind of experience I would expect from National and its team when I was charged more for a rental. Finally had to resolve over the phone with customer service.

The manager Erica said she would hold me a nice car because when flying in at midnight there are only trucks and soccer vans left in the lot. When I arrived at midnight, the counter agent said Erica never informed him and I could choose between a truck or a soccer van. The same thing happened the previous week with Felipe. Driving a truck isnt as bad as being lied to by the manager in charge.

I travel at least 2x per month and always use National but all the locations need to become standardized for the Emerald Club members so we dont have to wait in line at the counter. Whats the point of being a member? The ELP location does not seem to have any Jeep brand products which is what I prefer. Very friendly staff both at the counter and outside.

Got off the plane got my bags was greeted by a National agent at the entrance to the garage and in my rental no problem! Love National and their Chevys! I really love the Silverado!

Ive been calling about a lost item for hours and no one has called me back or answered the phone. How can they claim quality customer service when they cant pick up the phones?

Fast easy and clean

Very convenient location. Nice staff. Decent selection of vehicles.

I use National once or twice a month when in El Paso, and they are always extremely quick and efficient, very friendly and pleasant to work with. Ive never had an issue with a car. Theyve always been clean and have performed perfectly.

Had a great experience during memorial weekend renting through national car rental at El Paso airport. Always great customer service and easy to return. They are my fist pick always.

I use National almost every week, and they always give me great service, and a great car.

I enjoyed this vehicle and the customer service was impeccable.

This has been a terrible experience. We left an item in a rental and have not been able to get this location to even answer or return a phone call for nearly a week. I would give 0 stars if possible.

The last two trips to El Paso, National only had two - three vehicles to choose from in the lot... It was late in the evening and the selection was limited but they were premium cars. Other than that the experience is always great!

Good. Still redeeming themselves from my prior rental but I think that one was an exception.

Very quick and easy to work with. We even forgot an item on another car we ended up not renting and they went the extra mile to retrieve it.

As always, a great experience with National Car Rental! Love their Emerald Club pick up where you can bypass the counter, pick a car, and go!

This facility does not allow you to select your car which is a huge bonus with renting from National. The car I rented did not have a full tank of gas when I picked it up and the tank was only half full. There was some garbage in the passenger side door and dead bugs in the back window. I picked up the car late at night and had to have it to drive clients around the area while I was in town for one day. Was a little more than disappointed in the condition of the vehicle. I returned the car with more gas than when I rented it as it was not full I could not ascertain how much to put in the car.

Pick up and drop off were extremely easy and good. Outstanding customer service. Vehicle was in excellent condition.

El Paso team is always awesome and friendly have not had any issues and cars are incredibly clean and safe.

Easy to use. Grab a car and head to the gate to exit. Person at exit finished paperwork quickly. Good experience over all.