I brought my computer in that was having issues restarting itself randomly (which I bought from Best Buy and had help getting it set up by Geek Squad). $70 to look at it. After looking at it for a day, they find no issue, tell me it seems to be working fine and to come get it. When I arrive, an associate hooks it up to a monitor, gets just a black screen. Says the motherboard might be dead and they have to ship it in, $200.I tell him to get a manager, as I just got a call that it was working fine. After arguing with the manager, they decide to look at it, since they broke it. 2 days later, it turns out that they just had it hooked up to the wrong monitor setting. If I hadnt argued with them, they would have charged me $200 for their incompetence.The issue with the computer randomly restarting still continues. $70 and 3 days for nothing.Use a different service, they are the worst computer repair company you can go to.

Called for a radio install. Employee was rude and hanged up the phone on me as i was trying to explain my car to him. Before hanging up on me he gave me a price estimate saying it would cost about 200$ for him to put it in. Go to a different company because these people are rude and charge way more than they should

Absolutely Horrible, they dont know how to fix anything, they will overcharge you for the work they do, or dont do. Take your stuff elsewhere. A 1 star rating is being very generous.

Best down to earth help with technology for every skill level, and at the best price anywhere for services that elsewhere can be much higher for dubious workmanship.

If I could give these guys a negative star I would. Bought my computer, bought the warranty. I barely use my computer except for billing and work stuff. 5 months later my computer isnt working. I call the main geek squad place and they say no problem ur covered by the warranty so I get to my appointment and the guy turns my computer on and says its an operational error and its not covered by warranty. But if I want to upgrade my warranty for $200 I can get it fixed. He NEVER did any diagnostics on it which means he hooks it up to a machine (like a car) and sees whats wrong. Which I found out later that the diagnostics were free with my warranty. So I said I was taking it for a second opinion, where they did the diagnostics and called me to say it was a hardware/hard drive. I called the main geek squad again and explained how displeased I was. They then apologized for the Eau Claire branch and said that they should have did diagnostics right away at no charge. I had my mom take it in because I live a hour away and the main geek squad place told me that would be fine and she would write notes explaining everything so they would know what to do. Once again I had problems with the eau Claire geek squad, my mom got me on the phone and the person would not talk to me over the phone (I have know idea why) but after a very frustrating 30 mins, they took my computer to get diagnostics and needless to say I received a call saying yes it was the hardware/hard drive and it WAS under warranty. If they would have done their job in the first place this would have been a 5 star review. I will never buy another computer from Best Buy, nor will I be dealing with Geek squad from eau Claire again.

I thought these guys were supposed to be the best.... Far from the truth...

Geek Squad is such a joke/waste of money. Sure wish they would start hold up there end of these plans that we pay for.

Having a car remote start out in. So far taking one hr more than they said